Customer service volunteer roles in central london, greater london

East London Waterworks Park is looking for volunteers to lead social media and content creation for communications and campaigning for our community-owned park.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for social media and content creator leads to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You will be at the forefront of our digital strategy to create a huge new biodiverse park and natural swimming ponds. We’re looking for creative and strategic thinkers who can craft compelling narratives and visually stunning content. You should have a deep understanding of social media platforms and analytics tools to measure and optimize our campaigns. Your ability to build and engage with online communities is crucial, as is your skill in managing media relations. We value individuals who are passionate about our mission and can bring fresh perspectives and innovative ideas to the role. You will be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic content creation will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

FUNDRAISING VOLUNTEER

Fundraising Volunteer (RSPCA Finchley, Golders Green, Hendon & District Branch)

Do you have bags of enthusiasm and are good at organising events? If yes, volunteer for the RSPCA as a Fundraiser and have fun and meet new people whilst raising vital funds for animals in need in your area!

Overview of opportunity

As a Fundraising Volunteer, you will play a vital part in organising and assisting with our fundraising activities. All the proceeds from these activities go directly towards the essential animal welfare work that we do at branch level.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Finchley, Golders Green, Hendon & District Branch

The RSPCA Finchley, Golders Green, Hendon & District Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is local animal welfare. We take in neglected, abandoned & vulnerable animals locally, via our own animal welfare officer, as well as the national RSPCA Inspectorate officers. Our funds are mostly raised through our 2 charity shops.

Fundraising Volunteer responsibilities

• Organise, advertise, and promote fundraising activities to raise vital funds to improve animal welfare.
• Plan and participate in organised events for fundraising over an agreed period.
• Communicate all planned activities with staff and other volunteers.
•  Work alongside other volunteers, staff, and members of the public, ensuring excellent customer service at all times.
• Ensure best practice in fundraising and that it is legally compliant.

What we are looking for in a Fundraising Volunteer

•  Someone who is flexible and can offer an ongoing commitment.
•  Lots of enthusiasm to help us raise much needed funds
•  Good communication and organisational skills
• Friendly and approachable
• Ability to work on own initiative

What we can offer you as a Fundraising Volunteer

• You will be making a massive difference to the welfare of the animals in your area.
• Join a community which will enable you to meet new people and make new friends.
•  Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking a Community Fundraising Group Co-ordinator to join their UK team to develop their ‘I love Hiking and Dogs UK’ fundraising initiative. From developing impactful social media content to managing our ‘Walk for Paws’ events, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Public Relation/Marketing Trustee- Join Us in Transforming Children’s Lives!

At School-Home Support, we believe every child deserves the opportunity to be in school and ready to learn – no matter the obstacles they face. Our mission is simple yet ambitious: to ensure that every child is in school, every day, by 2050. We are looking for a passionate individual with PR/Marketing knowledge to help us make this vision a reality and have a lasting impact on children and families across the country. 

We’re seeking an individual who shares our passion for improving children’s lives. If you have experience as a trustee and are ready to take the next step in your governance journey, we would love to hear from you. 

Who We're Looking For:

We are looking to recruit a PR/Marketing Trustee who is passionate about the work of School-Home Support and brings energy, commitment and leadership combined with a willingness to advocate for the work we do and the cause we serve. 

As a PR/Marketing Trustee, You Will: 

• Contribute to setting goals, targets, and overall policy for the organisation

• Share your expertise and networks to support the development and growth of the charity. 

• Help ensure compliance with our legal obligations and the organisation’s core purpose. 

• Provide oversight of the budget to guarantee School-Home Support’s financial sustainability. 

• Support the Safeguarding Lead to ensure measures are in place for safeguarding for the children and families we support and the staff team

• Act as a champion and ambassador for School-Home Support, enhancing our reputation, representing us at key events, and supporting fundraising efforts. 

What We Offer: 

• Impactful Role: By joining our Board of Trustees, you will play a key role in shaping our national impact and supporting our mission to transform the lives of children in need. 

• Training & Development: You will receive tailored training specific to your role and access to additional learning opportunities through our staff-led EDI networks. 

• Networking Opportunities: You’ll have the chance to expand your professional network and make valuable connections within the education and charity sectors.

• Support Throughout Your Journey: We will buddy you with a more experienced trustee or corporate volunteer to ensure you feel supported and confident throughout your time with us.

Expectations:

• Commitment: A commitment of three years to this voluntary role

• Meetings: Attend four half-day board meetings and one AGM each year, which are typically held in Stratford, London, or remotely. 

• Sub-Committees: Participate in one of our sub-committees to help guide specific areas of our work. 

• External Events: Attend 2-3 fundraising events each year (usually evenings) and make at least one school visit annually. 

• Inclusion & Diversity: A strong commitment to inclusion, equal opportunities, and the promotion of diversity in all aspects of your work.  

If you’re ready to make a difference and contribute to creating brighter futures for children and their families, we want to hear from you! 

To learn more about this exciting opportunity, please review the Trustee Pack and submit your application today!

London City Mission (LCM) shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.

Webber Street is LCM’S Day Centre for people who are homeless - based just around the corner from Waterloo station. We welcome up to 70 guests a day - we seek to give them not only relief from life on the streets, but also help in taking the first step out of homelessness.

We also seek to meet the emotional and spiritual needs of guests, as well as the physical ones, to help restore some of the dignity that life on the streets has taken from them and to share the life-transforming news of Jesus!

Role Description:

Morning Volunteer (Mondays to Thursdays 8:00-12:30)

This role involves serving our guests breakfast at our morning sessions when we usually have around 60-80 guests each session. Our volunteers come from many walks of life, backgrounds and church traditions, we want to make the best use of your gifts to connect with all of our guests and provide relevant support to them.

No. of volunteers required:  3 each morning

Afternoon Volunteer (Mondays to Thursdays 13:00-16:00)

You can also join us in helping at our weekly afternoon sessions when we have a smaller number of guests. Perhaps you have a gift of listening and coming alongside others; maybe you have artistic gifts where you can come up with new ideas for art and crafts activities and taking the lead in making these happen; maybe you have the skills to help the men with their CVs; maybe you like to show hospitality in welcoming our guests or have a heart serve drinks and refreshments; you can also join or be the lead of our weekly Bible Group.

Our weekly afternoon schedule are as follows:

Mondays- Arts group

Wednesdays- Bible group

Thursdays- Drop in (fortnightly)

No. of volunteers required:  2 each afternoon

Women only space (Fridays 9:00-12:30)

This is a designated safe space for women guests which operates once per week at our centre.  You can join our team if you would like to support our women guests.

Note: This is for female volunteers only

Centre Team

This role involves supporting the centre practically by working in our clothes store, assisting in the kitchen, and doing other practical jobs around the building such as maintenance. It's a hands-on type of role but a vital part of the ongoing ministry of Webber Street.

General Tasks

The role of volunteers at Webber Street Day Centre is to welcome and care for our guests from homeless communities. You will help to ensure smooth operation of the Day Centre by preparing the space and leaving, to help with respective activities based on its weekly programme. Specific duties will include some of the following:

Morning sessions:

o Meeting and welcoming the people who come to Webber Street Day Centre

o Assisting our staff and other volunteers in preparing the room for our guests and leaving it clean and tidy at the end of the session

o Socialising and chatting with those who attend

o Having gospel conversations with our guests

o Praying with guests at their request

o Signposting guests to where they can get help and advice

Afternoon sessions:

o Similar to the tasks in morning session, while volunteer may lead or help with art and craft activities, lead or help with bible group, welcoming guests and help with refreshments.

About You

We are looking for Christians have a compassionate heart to care for those on the margins of society and want to put their faith into action by serving.

We want to make the best use of your gifts and experience, as well as finding a time that fits with your schedule, so we’ll work with you to define how we can serve best. We have volunteers commit to come weekly, fortnightly or monthly etc.

You should be comfortable sharing your faith with guests at natural opportunities.

At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.

The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.

The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield. 

We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.

Knowledge, Skills and Experience

We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.

We’re keen to add these areas of skills and experience to our board:

• Financial, legal or HR matters (especially as they may apply to a small charity)
• Expertise in marketing, digital or similar technological areas
• Welfare benefits system and welfare rights advice or lived experience.

About the Role

All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.

Effective Trustees support our work by:

• ensuring we are working towards our vision, mission and values in everything we do
• ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
• approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
• appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
• constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
• actively representing and championing the work of the Welfare Benefits Unit.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Adventure Co-ordinator to join their UK team to support their ‘Adventures for Animals’ fundraising initiative.

From helping to create exciting adventures in the UK and overseas to promoting them and supporting trip participants, the Adventure Co-ordinator will be part of a team who are passionate about developing incredible adventures worldwide to make a difference to the lives of animals in need.

Although this is a voluntary role, there are extensive travel benefits available. Please note: the majority of the adventures offered by the charity involve hiking, mountaineering and cycling, among other active pursuits and so all applicants need to be comfortable taking part in these kinds of activities.

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Events Co-ordinator to join their UK team to help them develop their range of adrenalin pursuits within their Adventures for Animals fundraising initiative. From identifying ways to find animal lovers to take part in our 2025 skydiving challenge to creating new, exciting events for our adventure community to engage with, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Please note: All expenses are covered, including free places on our Adventures!

Help shape the future of Merton’s vibrant voluntary, community and social enterprise sector.

Merton Connected is seeking two to three new trustees to join our experienced board at an exciting time of growth. We’re looking for people who bring curiosity, strategic thinking, and a commitment to inclusive community development; whether this is your first governance role or you’ve supported other organisations before.

You’ll help shape our strategy, strengthen good governance, and champion the voices of local organisations and residents. You’ll be part of a collaborative board that works closely with our leadership team to support a thriving voluntary, community and faith sector in Merton.

We’re particularly keen to hear from individuals with insight or experience in:

• Marketing and communications

• Digital and AI operations

• Income generation and fundraising

• Impact and performance measurement

We also welcome diverse lived experience, fresh perspectives, and strong local connection to Merton.

What you’ll gain:

• A chance to influence local priorities and make a meaningful difference to people’s lives

• Insight into the workings of a well-connected, values-driven infrastructure charity

• Opportunities to share your knowledge and develop your strategic and leadership skills

• A welcoming, inclusive board committed to learning and collective impact

Time commitment: 4–6 meetings per year (including strategy days), with occasional subgroups or events
Support offered: Full induction provided, with out-of-pocket expenses reimbursed

We’re taking a flexible, phased approach to recruitment to make it easier for people to apply over the summer, while encouraging early applications where possible.

• Apply by 17:00 on Friday 11th of July to be considered as part of our first round of shortlisting
• Interviews for this first phase are likely to take place in mid to late July
• Applications received after this date will be reviewed on a rolling basis until places are filled.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

 As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

VOLUNTEER HEALTH ADVISOR

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our volunteer Health Advisors bring their professional skills and experience to help shape the work of their local branch, supporting other volunteers to produce solutions that meet the needs of our clients.

What the role involves

This is a varied role where local need will shape what you’ll be working on, but primarily you’ll be offering guidance to our Engineers/Makers on producing aids, adaptations and equipment.

What you’ll need for this role

· Qualified Occupational Therapist or Physiotherapist

· If you’re not currently practising that’s fine - you’ll just need to have done so within the past 3 years

· A commitment to our aims and values

You’ll also need to complete the induction checklist, a reference check and a DBS check if you’re not practising.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Your Voice, Our Future: Become a Young Trustee for Urban Youth!

Are you a passionate young Londoner (aged 16-26) with ideas, energy, and a desire to make a real impact at a strategic level? Urban Youth, a brand-new, vibrant youth work charity, is on a mission to empower young people across the city, and we believe our leadership should reflect the voices we serve.

We're seeking a few dynamic Young Trustees to join our Board and help shape the very future of Urban Youth. This is a unique opportunity to bring a crucial youth perspective to our governance, ensuring our decisions truly resonate with and benefit young Londoners. This flexible role will require approximately 4-6 hours per month, including attending board meetings and contributing to specific projects.

Bridge the Gap, Drive the Change

At Urban Youth, we're not just about running activities; we're about sparking self-discovery, fostering friendships, and equipping young people with essential life skills. We're about creating unforgettable memories and guiding them to explore the world around them. For this to happen authentically, young voices must be at the table.

As our Young Trustee, you'll be a vital link between the young people we serve and the strategic decisions made at the highest level. You'll bring your unique insights and experiences to help us:

• Represent the youth voice on our Board, ensuring young people's perspectives are at the heart of our strategy and operations.

• Bridge connections between the young people participating in our programmes and the adult leaders within our organisation.

• Contribute to high-level discussions on governance, financial oversight, safeguarding, and future development of the charity.

• Help shape and review engaging youth programmes and activities, ensuring they are relevant and impactful.

• Provide valuable input into our outreach, communication, and fundraising strategies.

This is an unparalleled opportunity to gain significant leadership experience, influence meaningful change, and contribute to a charity dedicated to empowering your peers across London.

Why Join the Urban Youth Movement as a Young Trustee?

This is more than just volunteering; it's an opportunity to grow, lead, and leave a profound mark:

• Direct Influence: Your insights will directly inform the strategic direction of a new and growing charity.

• Leadership Development: Gain invaluable experience in governance, strategic planning, decision-making, and board-level operations. This is a fantastic addition to any CV!

• Networking: Connect with experienced professionals and leaders who are passionate about youth development.

• Be a Pioneer: Help establish a model of youth-inclusive governance from the ground up.

• Make a Real Difference: Directly impact how Urban Youth empowers thousands of young people across London.

• Flexible Commitment: Designed to fit around your studies or other commitments, with manageable monthly hours.

If you're a proactive young leader with a passion for youth empowerment, a desire to represent your generation, and an eagerness to contribute to a new charity flourishing, we want to hear from you! Help us create a vibrant organisation that perfectly captures the spirit and aspirations of London's incredible youth.

Ready to make your mark and help us create a wave of positive change in young people's lives?

Express your interest by applying via this Charity Job website. We can't wait to hear from you!

URBAN YOUTH

Building Futures | Forging Connections | Creating Memories.