Customer service volunteer roles in cobham, surrey

Job description

We need dedicated volunteers to work at our Finchley Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our South Kensington store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our Askew Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our Fulham Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

Main purpose of job: To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.

Key tasks include:

· Host support sessions with professionalism and enthusiasm.

· Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Take the register and send post event emails using our bespoke event platform

· Raise safeguarding concerns using internal processes and procedures. Training will be provided

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer

· Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

· Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wandsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents

Joining our amazing team of volunteers is a fantastic way to give back to the community by providing company and support to an older person in your area.

About the role 

You will be volunteering alongside our Community Engagement team, where activities will change and adapt based on client feedback and their evolving needs. Volunteers will help to facilitate activities and events across the borough, including but not limited to our digital inclusion drop-in sessions, coffee mornings, LGBTQ+ group and future activities which will include a gardening club and walking group. Most of our activities run for an hour or two, and we require volunteers to commit to attending at least one session a month. 

About the service 

Various opportunities are available based on our event schedule, which runs weekdays between the hours of 9am-4pm for 1–2 hours..

What will make you a great fit for this role?

• Friendly
• Patient
• Great listening skills

Pay Range: £30–£60 per session (inclusive of expenses)

Job Type: Freelance/Sessional

Location: Various (schools, community centers, charities, and other venues)

About the Role

We are seeking enthusiastic and skilled Workshop Facilitators to deliver engaging and impactful workshops across a variety of settings, including schools, charities, and community organizations. This role is ideal for creative individuals passionate about inspiring others, with experience in education, youth work, or delivering interactive sessions.

As a Workshop Facilitator, you will deliver workshops designed to address a range of topics such as financial literacy, mental health, social issues, or creative skills like zine-making or storytelling. You’ll play a vital role in empowering participants, fostering their creativity, and promoting personal development.

Key Responsibilities

• Facilitate Workshops: Deliver pre-designed workshops effectively, ensuring they are engaging, inclusive, and tailored to the audience.
• Plan & Prepare: Review workshop content in advance and adapt materials to suit the needs of the group where necessary.
• Engage Participants: Create a welcoming and supportive environment that encourages active participation and creativity.
• Manage Logistics: Ensure smooth running of the workshop, including setting up materials, maintaining a schedule, and addressing any issues.
• Collect Feedback: Gather participant feedback to improve future sessions and report on workshop outcomes.
• Promote Safety: Follow safeguarding protocols and create a safe environment for all participants.

Skills & Experience Required

• Essential:

  • Experience delivering workshops or working with groups in an educational, creative, or community setting.
  • Strong communication and interpersonal skills, with the ability to engage diverse audiences.
  • Passionate about social impact, education, or creative arts.
  • Organized and reliable, with the ability to work independently.
  • Understanding of safeguarding and child protection practices.

• Desirable:

  • Experience working with young people or marginalized communities.
  • Knowledge in specific topics (e.g., financial literacy, mental health, creative arts).
  • Access to transportation for sessions across multiple venues.

What We Offer

• Competitive sessional pay (£30–£60 per session) to cover your time, preparation, and travel expenses.
• Opportunities to work with diverse groups and make a tangible impact on participants’ lives.
• Supportive and flexible work environment with opportunities for creative input.
• Training and resources to ensure workshops are delivered to a high standard.

Application Process

To apply, please send your CV and a brief cover letter highlighting your relevant experience to [insert contact details]. Applications will be reviewed on a rolling basis.

We encourage applicants from all backgrounds and communities to apply.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Why we need you?
The Halifax Charity Gala is organised by a committee of local volunteers in their spare time. The work required to plan and execute the gala is quite large & growing, with Committee members working all year round to support the 40 or so local good causes we represent. This all requires keeping the public (our customers) updated with relevant information, as well as openly engaging with our member organisations & suppliers.

What will you be doing?
Helping to organise Calderdale’s longest-running annual not-for-profit family event! On a more practical level, you’ll be sharing confirmed information (such as the arena acts, the Procession floats, where tickets are on sale) proactively on our social media channels, as well as republishing the posts into relevant groups. You may also post “call outs” for local performance groups, specialist vehicle owners, independent traders, etc to apply to be part of our next event. Furthermore, you’ll respond to any comments/replies/messages received, forwarding the query to the appropriate team internally if required.

As the Social Media Officer, over Gala weekend you will be asked to share photographs captured by our volunteer photographers, repost content shared by members of the public, and schedule “coming next” posts for our timetable of events.

What skills do you need?
You will need to be able to communicate well in written English. You’ll need access to a suitable device which can access Facebook, Instagram, LinkedIn & X, and you’ll need your own accounts on those (so we can grant you permission to act as our channels).

How much time do you need to commit?
Scheduling proactive posts can be done at any time to suit you; over winter months, this may only amount to an hour per month, but as the event gets closer, could take 2-3 hours per week. Responding to comments/etc varies, though in winter is likely less than an hour per month, but in May & June can be 2-3 hours per week; this can be done flexibly to suit you, if notifications are responded to within a reasonable time.

Regular meetings over the year. These are held on weekday evenings usually once a month; we have an additional one in May as well as two charity meetings a year. You should aim to be able to attend every meeting, however there is provision in our constitution to attend our meetings virtually (via a web browser or mobile app).

As much time as possible over the weekend of the second Saturday in June, although this is not a requirement as we do have some Committee members that cannot help with setup or take down.

What support will you be given?
You can always speak to anyone else on the committee or the one of the other officers. We work as a supportive team and help each other when workloads are high, or life gets in the way. 

What are the benefits?
Satisfaction of knowing you are making a valuable contribution to a successful, high-profile event supporting local good causes and providing the people of Halifax a great family day out.
Enjoyment of meeting new people within your community and being a part of our team.
Knowledge that you will have made a positive impact and improved the experience of the public and our member organisations.
The opportunity to develop various skills.
Brunch & evening meal on setup day and lunch on Gala Day.

How to sign up?
Join as a Committee member and speak to one of the elected officers (Chairperson, Treasurer, Charity Liaison Officer, Committee Administration Officer or Honorary Secretary) to say that you are willing to be appointed as the Social Media Officer

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.