Customer service volunteer roles in wallington, surrey

Join us our Chair of the Board of Trustees

 We are seeking an inspiring Chair who will play a vital role in shaping our future.

Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to become the new Chair of our Board of Trustees and be a driving force for change!

Who we are

CAYSH is a purpose driven charity, dedicated to making a difference to the lives of young people. We believe in the power of community, collaboration and transparency to create lasting change. We provide supported housing, advice and guidance to more than 100 vulnerable, homeless young people.

Our Community Interest Company has a separate board and exists to provide 24/7 concierge services to young people at CAYSH and externally to vulnerable adults with complex needs.

What we are looking for: An individual who will provide strategic guidance, support our growth and provide governance leadership. You will also support us in making a difference to the lives of young people and vulnerable adults.

While working collaboratively with our CEO, dedicated team of staff, trustees and directors you will support and oversee the activities of our organisation and have oversight of board and committee activity and decision making.

 Why you should join us as our Chair:

Impact: Be part of an organisation making a real difference to the lives of homeless young people. Leadership: Support our strategic decision-making and shape the future direction of the organisation. Fulfilment: Experience the satisfaction of knowing that your efforts contribute to positive change.

We want to work with a Chair who is an experienced trustee or director, with a career background that will raise the work of the CAYSH Group and champion our vision and mission. We endeavour to grow our organisation and particularly welcome applications from anyone who will support our business growth strategy. Commitment to safeguarding young people and vulnerable adults is essential, as well as the commitment to equal opportunities and eliminating discriminatory practice.

Time commitment:

Our Trustees and Directors provide a valuable and positive contribution, building on our strengths and ensuring our results are sustained. There are currently 9 Trustees / Directors within the Group who bring a wide range of skills, knowledge and experience to the organisation.

You will attend an average of 4 Board meetings and up to 4 Committee meetings a year, plus Trustee / Director away-days & other events, such as AGM. Meetings are held outside regular business hours and are mostly online. Events (including strategy days, AGM and service user get-togethers) usually take place at our offices in Croydon.

How to Apply: If you are ready to embark on a rewarding journey and to become the Chair of Board of Trustees with CAYSH, we would love to hear from you! Please submit a brief statement outlining your interest and the skills you bring to our organisation.

Apply now and become a catalyst for positive change! Together, let's build a better future.

The Night Stars is a volunteer night-safety initiative run by Westminster City Council. The program aims to provide a welcoming place for all and collaborate to ensure that Westminster’s nightlife remains a safe, inclusive, and enjoyable experience for residents and visitors alike. Volunteers are there to help anyone who finds themselves in a vulnerable situation, whether they need water, someone to talk to, or a safe place to sober up.  It is delivered across the West End, and focuses on areas such as Soho, Piccadilly, Leicester Square, and Embankment, and operates on Fridays from 19:00 pm to 04.00am. 

This is great opportunity for students to gain volunteer experience and key skills necessary for future success. We have many volunteers, and it is a wonderful way for them to make friends and new connections, as well as learn more about London's night-time economy.

The role is highly flexible, but your aim will be to:

• Act as an ambassador for the night-time economy and interact with visitors and local businesses to create a safe and enjoyable experience.
• Provide information, advice and practical support to visitors and vulnerable people
• Signpost people to support services if required.
• Be part of the wider strategic partnership in the area which is supporting and protecting visitors. In other words, interacting with emergency services such as the police, ambulance services, BIDS, and council enforcement staff, to ensure that Westminster remains safe.
• Look after those who are unable to keep themselves safe, and support them to get home without coming to harm

During patrols, volunteers may engage with:

• Intoxicated or Lost Individuals in need of assistance 
• Victims of Crime, such as theft and assault
• Individuals in Need of Emotional or Mental Health Support
• Venue Security and Emergency Services
• Council Enforcement Staff, such as City Inspectors or Anti-Social Behaviour Officers

Skills Required

• Empathy for the needs of vulnerable people.
• Excellent team player.
• Outgoing, friendly, and positive character.
• Good communication skills.
• Able to use your own initiative but able to ask for help when needed.
• Willing to work unsociable hours.

Training and support

• Alcohol and Drugs Awareness: Handling intoxication situations.
• Conflict Resolution: Managing aggression.
• Adult and Child Safeguarding: Ensuring safety and protection.
• Women’s Vulnerability Awareness: Intervening in vulnerable situations.
• Anti-Sexual Harassment: Preventing and addressing harassment.
• Communication: Effective interaction techniques.
• Emotional Support: Assisting distressed individuals.
• First Aid: Basic emergency medical skills.
• Equipment Use: Proper handling and operation.
• Counter Terrorism: Guidance on safety procedures.
• Employee Assistance: Access to the council's support services.

These trainings ensure that volunteers are well-prepared to handle various situations effectively and safely.

Benefits to volunteers

• The satisfaction of knowing that you are making a difference to vulnerable people.
• Building self-confidence and the ability to work flexibly.
• Ability to undertake specific training and gain experience of supporting the vulnerable and conflict resolution.
• Opportunity to meet new people and learn more about London’s night-time economy.
• Working as part of the team and wider strategic partnership for the night-time economy.
• Offers great experience to anyone considering a career in the social sciences, health or social care, medicine, public engagement, crime prevention or a career that requires effective communication, dynamic problem solving, and teamwork.

Haig Housing Trust provides housing for veterans and their families. We’re looking for a passionate, experienced individual to join our Board of Trustees and help us drive real change.

What will you be doing?

Our purpose is to provide quality homes to improve the lives of veterans and their families. We have a long and proud history of supporting our beneficiaries. We have over 1,500 properties across the UK on small well-managed estates, ranging from six houses to 360 homes on our largest estate in Morden. Homes are available at an affordable rent. We also offer extensive support, advice and signposting to assist those in housing need. We believe housing is fundamental to building thriving communities.

This is an exciting time to join our board. Now under the recent Patronage of HRH The Princess Royal we have ambitious plans to improve our housing stock, grow the support we offer our beneficiaries and ensure they remain at the core of everything we do. We have a strong leadership team, a robust financial base and are confident about our future.

Due to planned retirement we want to strengthen the Board. We want to stress that no board experience is necessary to apply – we will help you to learn and grow. What we do ask is that you are committed, curious and collaborative.  If you have a legal background, that would be of particular interest.

We are on an important journey to improve our impact, growing investment in our properties over the next five years. We froze rents in 2022, allowing us to keep increases to below inflation over the last four years. We want to build our profile, thinking creatively about the needs of the veteran community and on how to innovate our service delivery for their benefit. With our new chair, the Board will shape our strategic goals, ensuring that we continue to deliver housing that is fit for the future.  

We are in a strong financial position. Total income in FY 23/24 was £12M.  We are debt-free with a strong balance sheet. We own our properties, have strong reserves and are diversifying our income, growing fundraising so that we can modernise our homes and increase our impact.

We are governed by a diverse Board of independent, non-executive trustees with a wealth of professional, charity and Armed Forces experience. Trustees meet formally every quarter and delegate specific issues to three committees (Finance and Risk, Estates and People) that report to the Board. Overall, we have c60 staff, based in Victoria, led by the Chief Executive and a Senior Leadership Team of four.

What are we looking for?

Person Specification

Essential

• Clear empathy for Armed Forces veterans and their families and a passion for our mission.
• A collaborative, engaging style that promotes positive relationships at all levels and with partners.
• A willingness to help us develop and deliver better customer service.
• Commitment to help us grow our standing with public, private and civil society organisations.
• Willing to learn about those areas of running a charity with which you are not familiar
• Personal integrity and credibility that grows confidence at all levels with everyone you meet.

Able to make the time commitments of the role.

Desirable

• Experience of operating in the charitable sector.
• Connections within the military and veterans’ sectors.
• Legal experience (in a relevant sector)

What difference will you make?

Trustees bring their own experience to a Board, using their skill and judgement to enable good decision-making and deliver impact.  If you share our passion for helping those who have served in the Armed Forces and their families and want to play your part in delivering a better future for them, we’d love to hear from you.

We do ask that candidates commit to:

• Attending four board meetings, a strategy offsite and four sub-committee meetings a year.
• Developing a good understanding of our operations and the environment in which we operate.
• Meeting the people we help and the teams that support them.
• Helping the board ensure the highest standards of governance and strategic focus.
• Monitoring the performance of Haig’s activities in a constructive and collaborative way.
• Making time, skills, and experience available (in and outside of regular board meetings).

The overall time commitment is around 1 day a month on average. Board usually meets in person in London each quarter; committee meetings are remote. Trustees are appointed for renewable terms of office of three years. The role is unremunerated, although expenses are reimbursed.

Before you apply

To express interest please contact us via Reach. Applications by CV and covering letter (max 2-sides A4).  Applications will be reviewed on a rolling basis.

FUNDRAISING VOLUNTEER

Fundraising Volunteer (RSPCA Finchley, Golders Green, Hendon & District Branch)

Do you have bags of enthusiasm and are good at organising events? If yes, volunteer for the RSPCA as a Fundraiser and have fun and meet new people whilst raising vital funds for animals in need in your area!

Overview of opportunity

As a Fundraising Volunteer, you will play a vital part in organising and assisting with our fundraising activities. All the proceeds from these activities go directly towards the essential animal welfare work that we do at branch level.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Finchley, Golders Green, Hendon & District Branch

The RSPCA Finchley, Golders Green, Hendon & District Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is local animal welfare. We take in neglected, abandoned & vulnerable animals locally, via our own animal welfare officer, as well as the national RSPCA Inspectorate officers. Our funds are mostly raised through our 2 charity shops.

Fundraising Volunteer responsibilities

• Organise, advertise, and promote fundraising activities to raise vital funds to improve animal welfare.
• Plan and participate in organised events for fundraising over an agreed period.
• Communicate all planned activities with staff and other volunteers.
•  Work alongside other volunteers, staff, and members of the public, ensuring excellent customer service at all times.
• Ensure best practice in fundraising and that it is legally compliant.

What we are looking for in a Fundraising Volunteer

•  Someone who is flexible and can offer an ongoing commitment.
•  Lots of enthusiasm to help us raise much needed funds
•  Good communication and organisational skills
• Friendly and approachable
• Ability to work on own initiative

What we can offer you as a Fundraising Volunteer

• You will be making a massive difference to the welfare of the animals in your area.
• Join a community which will enable you to meet new people and make new friends.
•  Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role

Join us as a Trustee / Director and make a difference!

Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to become a Trustee / Director and be a driving force for change!

Who we are: A purpose-driven charity, dedicated to making a difference to the lives of young, homeless people. We believe in the power of community, collaboration, and transparency to create lasting change.

Our organisation comprises a registered Charity & Community Interest Company each with its own Board. The Charity provides supported accommodation, advice, support & guidance to vulnerable, homeless young people. The Community Interest Company provides 24 / 7 concierge services to CAYSH young people & externally to vulnerable adults with complex needs.

As we continue to grow, we are seeking dedicated individuals to join our board of Trustees / Directors.

What we're looking for: Passionate individuals from a variety of backgrounds, with a range of expertise to contribute to our board. Whether you have experience in social care, safeguarding, finance, law, marketing, technology, or other fields, your unique skills and perspectives are valuable to us. As a Trustee / Director, you will play a pivotal role in guiding our organisation towards success and helping us develop our business growth strategy. We particularly seek a trustee who can take a safeguarding lead. 

Why you should join us as a trustee / director: Impact: Be part of an organisation making a real difference in the lives of homeless young people. Leadership: Contribute to strategic decision-making and shape the future direction of the organisation. Fulfilment: Experience the satisfaction of knowing that your efforts contribute to positive change.

Commitment to safeguarding young people and vulnerable adults is essential as well as commitment to equal opportunities and eliminating discriminatory practice.

Time commitment:

Our Trustees and Directors provide a valuable and positive contribution, building on our strengths and ensuring our results are sustained. There are currently 9 Trustees / Directors within the Group who bring a wide range of skills, knowledge and experience to the organisation.

To support the decision making at CAYSH, you will attend an average of 4 Board meetings and up to 4 Committee meetings a year, plus Trustee / Director away-days & other events, such as AGM. Meetings are held outside regular business hours and are mostly online. Events (including strategy days, AGM and service user get-togethers) usually take place at our offices in Croydon.

How to Apply: If you are ready to embark on a rewarding journey and become a Trustee with CAYSH, we would love to hear from you! Apply now and become a catalyst for positive change! Together, let's build a better future.

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Healthwatch Haringey is the independent ‘people’s champion’ for health and social
care in the London Borough of Haringey.

We actively seek out the views of the public and patients on all matters relating to
health and social care, e.g. their experience in hospital, interim care, at the GP or
dentist, and collate those together to produce impact statements and reports.

With this evidence we seek to campaign for and change for the better the way
health and social care services are designed, delivered, and improved.

We have a statutory role, as set out in the Health and Social Care Act 2012, are a
member of the London Borough of Haringey Health and Wellbeing Board and have
excellent relations with Commissioners across the borough. We also have a great
staff team who work hard to achieve the aims of Healthwatch Haringey.

While you might not have a background in health or social care, we are looking
for someone who has the transferrable skills to play a leading part in the future of
Healthwatch Haringey.

You will ensure Healthwatch Haringey is well governed with robust policies and
procedures in place, continue to establish and build constructive relationships with
Healthwatch Haringey’s key stakeholders and represent the organisation externally
whenever appropriate as one of its leading ambassadors.

As well as line managing the Healthwatch Haringey Manager, you will be responsible
for the strategic development of the organisation, the setting of priorities and the
delivery of statutory and contractual obligations.

We welcome applications from anyone who lives or works or is registered with a
GP in the London Borough of Haringey or North Central London ICS area (includes
London Boroughs of Haringey, Barnet, Enfield, Camden, and Islington). We absolutely
welcome and encourage applications from ALL sections of the community including
those from minority ethnic communities, disabled people, every gender, every age
group (over 18), and all socio-economic groups. You would be representing all
Haringey residents, but it is essential to make sure every voice is heard.

Please see the Person Specification in the recruitment pack on page 10 for more details and how to apply on
page 12.

We look forward to receiving your application. Thank you.

We are seeking enthusiastic and committed volunteers to support our programmes in a variety of roles, including Subject Ambassadors, Front of House/Chaperones, and Stage/Production Crew.  These roles provide a fantastic opportunity to engage with students, parents, and MTA staff while contributing to a vibrant and inclusive learning and performance environment. 

Roles & Responsibilities: 

1. Subject Ambassador: 

· Actively participate in sessions to encourage student engagement 

· Champion an inclusive and fun learning experience for all

· Act as a classroom assistant to support our facilitators

· Provide pastoral care and learning support

· Lead by example with a positive and enthusiastic approach

· Depending on individual goals, work with MTA staff to develop a personal progression plan to gain relevant experience in key areas including (but not limited to): working with children, leadership, assistant directing, musical direction and more

· Actively represent and promote MTA at volunteer events and networking opportunities, engaging with attendees to share our mission and initiatives

2. Front of House / Chaperone 

· Help assist with events management in many areas which can align to your personal goals

· Potentially take on specific event tasks (i.e. events logistics including set up/pack down, running a stall at fundraising events etc.)

· Serve as a point of contact for students and parents ensuring a welcoming and friendly atmosphere.  

· Provide backstage support and supervision to children and young people – ensuring the children have a great experience

· Provide entertainment for groups (i.e. playing games, encouraging arts & crafts etc.)

· Help assist with moving children and young people to and from the stage and/or performance location

3. Stage / Production Crew 

· In line with your personal experience and/or personal development goals, help assist with the technical and/or logistical needs of performances  

· Support performance’s technical aspects; including set-up of equipment (lighting and/or sound), operation and pack down/get out

· Support performances with set design, build and/or production crew roles (stage management and stagehands)

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

· Answering calls on the Helpline

· Signposting to information on our website

· Responding to & following up enquiries by email  

· Entering information onto our IT system

Skills and qualities:

· Professional qualification and/or clinical experience

· Enjoy working as part of a team

· Friendly and positive with a can-do attitude

· Well organised with good time management skills

· Empathetic and non-judgmental

· Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

· Able to follow ERIC’s policies, including safeguarding and confidentiality 

· Willing to continuously develop professional practice.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.