Customer Service Volunteer Receptionist Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
What will you do?
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complete an introduction to Citizens Advice and training for your role
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welcome all clients and other visitors to the local Citizens Advice
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explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
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type up information from the client form onto a spreadsheet or database
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answer the telephone, reply to emails and post
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help with the day to day running of the Citizens Advice service
What’s in it for you?
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gain and build on valuable skills and experience such as communication, IT skills and working in a team
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increase your employability
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contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
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be friendly and approachable
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be non-judgmental and respect views, values and cultures that are different to your own
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have good IT skills
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be calm under pressure
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be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
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be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're extending the opening hours of our Family Support Centre, so families experiencing childhood cancer have access to more support services. We're looking for a volunteer to support the Family Support Team at the Weekend to deliver crucial support to our families.
Purpose of the Role and Key Activities
Families who have been affected by children’s cancer come to our Family Support Centre, known as The Square, to access a variety of support services. We’re looking for a volunteer to join the team and support our Family Support Coordinator make sure families feel welcomed and supported while at The Square.
- Making drinks for families and visitors
- Answering the telephone, transferring calls and taking messages
- Making bookings and updating our database
- Keeping the reception area clean and tidy
- Setting up rooms for meetings and events
We are looking for a volunteer who:
- Have excellent interpersonal and communication skills
- Have experience of working in a customer service environment
- Are confident, friendly and approachable
- Have a fun and positive outlook
- Are proactive and able to use own initiative
- Have good IT skills and experience of using a database
- Are able to move furniture (tables and chairs) and boxes
- Are able to climb multiple flights of stairs
- Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures.
This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).
Support and Benefits
- Thorough induction & training to give you the confidence to perform your role well and to the best of your ability
- Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters
- Ongoing support from the Family Support and HR teams
- The opportunity to meet lots of new, friendly people
- The opportunity to expose yourself to new experiences
- Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy
- Regular reviews with your Volunteer Supervisor to help you develop in your role
- Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer
- We can be a reference once you’ve volunteered for three months
- Access to a 24/7 mental health hotline
- Charity Worker Discount card
- Access to The Company Shop
The client requests no contact from agencies or media sales.
Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our new brislington furniture store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or online enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed
· Refreshments available
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
The client requests no contact from agencies or media sales.
Brigstowe is looking for two Admin Volunteers to support our Office Manager for one day each, preferably on Mondays and Fridays.
The role will include:
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Admin for our peer support group – calling members of the group, recording attendance and client feedback
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General office admin (including front-of-house reception duties)
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Answering/making phone calls and transferring calls to colleagues
You will be working in the office alongside our committed and supportive staff team. You will be supervised and supported by Brigstowe’s full-time Office Manager. Full induction will be provided as well as ongoing training opportunities. In return, we require a minimum commitment of six months.
The role would suit someone with some admin experience who is comfortable with IT.
Brigstowe is a Bristol-based HIV support charity. We support people living with HIV and other long-term health conditions in Bristol and the surrounding areas and have been doing so for over 30 years.
Hours: One day or 2 half-days a week (preference for Mondays and Fridays)
Closing date: 1st April 2024, 9am
Brigstowe is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applicants with the appropriate skills of any background or identity. Candidates who are from underrepresented groups and have the right skills for this role, will automatically be shortlisted for interview.
If you would like to know more about the role, please call our office number and ask to speak with Sofia.
To apply for this role, please complete our Volunteer Application and Equal Opportunities Form and email to info at brigstowe dot org
The client requests no contact from agencies or media sales.
The Kennedy Memorial Trust is seeking TWO new Trustees to join its Board from October 2024, one with university academic experience and one with operational management experience, to succeed Trustees who have reached the end of their terms of office.
The Kenned Memorial Trust funds exceptional UK students to pursue graduate studies at Harvard University and the Massachusetts Institute of Technology (MIT). Set up as a ‘living memorial’ to President Kennedy following his assassination, the Trust has funded some 600 Kennedy Scholars since the first cohort departed in 1966. The strong trustee board is chaired by Sir Mark Walport.
The specific experience and skills we are seeking to recruit in these two roles are:
·Trustee 1: Current or recent experience as a an academic in a UK university, with insight into the landscape of postgraduate opportunities, outreach and selection, and good practice in supporting student welfare.
·Trustee 2: Experience and skills in operational management, covering issues such as IT, finance and HR systems, project oversight and risk management.
We are keen to strengthen the diversity of the Board and – reflecting the UK basis of the charity - hope to recruit at least one Trustee who lives or works in Scotland, Wales or Northern Ireland. We encourage those with all backgrounds and characteristics to apply. Please do let us know if you need support to make your application.
The Trust
The Kennedy Memorial Trust funds exceptional UK students to pursue graduate studies at Harvard University and the Massachusetts Institute of Technology (MIT). Set up as a ‘living memorial’ to President Kennedy following his assassination, the Trust has funded some 600 Kennedy Scholars since the first cohort departed in 1966.
The Trust prides itself on the talent and service of the candidates it selects. Following their time at Harvard or MIT, scholars have gone on to play leading roles in the UK and across the world, in public service, the law, science/technology, health, education, business, charities, the arts and media. Alumni of the programme include Lady Mary Arden (Supreme Court Justice from 2018 to 2022), Lord Mervyn King (Bank of England Governor from 2003 to 2013). David Miliband (ex Foreign Secretary, now CEO of the International Rescue Committee), Dame Kate Bingham (Chair of the UK Government's Vaccine Taskforce), Zanny Minton Beddoes (Editor-in-Chief, The Economist), Sir Richard Moore (Chief of MI6) and Matt Clifford (CEO of Entrepreneur First and Chair of the UK's Advanced Research and Invention Agency).
Originally funded by public donation, the Trust has an endowment of around £16 million. It has developed a medium-scale fundraising programme over the last decade, and now intends to grow both its alumni activity and its fundraising, taking advantage of the forthcoming 60th anniversary of the first scholarships being awarded. An externally conducted feasibility study for the fundraising programme is underway at present.
The Trust is supported by a small administrative team. A new Director has just been appointed. The team is being strengthened to reflect plans for increased fundraising and alumni relations activity: a part-time executive assistant is in post, and a fundraising/alumni relations specialist will be recruited later in the spring.
The Trust is a registered charity overseen by a ten-person Trustee board chaired by Professor Sir Mark Walport. Many but not all of the Trustees are former Kennedy Scholars. The current recruitment is to replace Stephanie Flanders and Professor Fiona Macpherson, who will have served two five-year terms by Autumn 2024.
What Trustees do in the Kennedy Trust
As with any charity, Trustees are responsible for the general control and management of the administration of the charity. It is the role of Trustees to develop and update the charity’s strategy and oversee its work to deliver it. Trustees support and challenge the executive team to deliver on the charity's goals, oversee the charity’s finances, approve its policies, manage risks, and help to build its external networks.
In the Kennedy Trust, selection of scholars is a key annual activity: a number of Trustees are asked to be involved in the short-listing process, and Trustees also participate in two days of face-to-face interviews (currently in early January).
A recent Board Development Review has established a revised structure of sub-committees to handle detailed issues in a time-efficient way, and make more time for strategy within the Board itself. The new sub-committees are set out below.
Finance, operations and audit (Chair: Tilly Franklin)
- Financial strategy
- Budget planning and monitoring
- Business plan creation and monitoring
- Investments
- Report and accounts
- Operational systems (offices, IT, CRM, data protection, and related projects)
- Care of the Runnymede Memorial
Academic, scholarships, and welfare (Chair: Sir Mark Walport)
- Oversee competition, ad, stipend etc
- Conduct long- and shortlisting of applicants
- Review scholar feedback and recommend any changes in light of it
- Diversity
- Support handling of welfare cases
- Oversee means-testing
Alumni and fundraising (Chair: Moira Wallace)
- Alumni engagement
- Event planning (for alumni/donors/ stakeholders)
- Fundraising strategy, delivery, policies, donor recognition
- Impact report
- Website redevelopment
- External communications
Nominations, people, and board development (Chair: Mary Ann Sieghart)
- Board development and evaluation
- Articulation and review of governance framework
- Staff recruitment, remuneration, HR matters
- Trustee recruitment
- Chair recruitment (2025)
- Preparation of strategy session working with Chair and other sub-committees
Time commitment and specific contributions sought
The time commitment for Trustees is:
- Attendance at and preparation for three 2-3 hour board meetings a year, in spring, summer and autumn. In-person attendance is encouraged at all meetings, especially the summer meeting.
- Participation in two days of interviews in person in London in January.
- Participation in at least one of the board’s sub-committees (2-3 meetings, usually online).
- Ad hoc and occasional support to the Board and to the executive team on issues within the Trustee’s skillset.
- Where possible, attendance at trust events such as the annual summer reception, the annual lecture, and other ad hoc alumni gatherings.
Qualities and experience sought
For all Trustees we seek:
- Enthusiasm and energy to support the purpose and future of the Kennedy Trust and the Kennedy scholarships
- Ability to think creatively and strategically, exercise good judgement and work well within a team
- Experience of governance in a profit or not-for-profit setting
- Commitment to stay up to date with good practice in charity governance and in candidate interviewing
- A strong personal commitment to equity, diversity and inclusion, and to widening access for underrepresented groups in higher education
- Professionalism in handling sensitive and confidential information about individuals
In addition:
For the academic trustee we are looking for
·Current or recent experience as a an academic in a UK university
·Someone who would make a good contribution to the Academic, Scholarships, and Welfare sub-committee, whose major task will be to conduct and oversee the shortlisting process each Autumn
·A good understanding of how study options at Harvard and MIT fit with the wider landscape of postgraduate opportunities elsewhere
·Extensive experience of candidate selection and good practice in shortlisting, interview, and selection
·The ability to add value to the Trust’s ambitions to further widen diversity of the scholar pool
·Insight into, and experience of, handling welfare issues for postgraduates and supporting candidates to make a success of their award.
·No academic discipline is ruled in or out. However, when the current Chair reaches the end of his term we shall lose our only Trustee with a medical background. This is therefore a gap we hope to fill at some point in the next few rounds of recruitment.
For the operational trustee we are looking for:
·significant experience of operational issues gained, for example, as a COO, CEO, project or programme director, operations director, or in a start-up
·someone who would make a good contribution to the Finance, Operations and Audit Committee
·proven experience in business planning, risk management, and project planning and management
·someone who can assist the Trust in some of the operational projects that lie ahead, such as modernising its administration, data-systems, website and records, and overseeing a move to more flexible office accommodation
Terms of appointment
·Trustees are appointed for a five-year term of office, renewable for a further five years maximum.
·These are unpaid positions, but reasonable expenses are reimbursed.
Application process
Applications should be in the form of a CV and a covering letter which outlines why you are looking to become a Trustee with us and what skills you bring.
Applications should be sent before 9am on 2nd April 2024. Face to face interviews will take place on 19th April 2024 in London , or - in exceptional circumstances - virtually or on another day.
References will be taken during the process and candidates will be asked to confirm that they have not been/would not be disqualified as a Trustee.
As part of the Kennedy Memorial Trust Trustee recruitment process, names will be submitted to No 10 for formal appointment by the Prime Minister.
Applications should be in the form of a CV and a covering letter which outlines why you are looking to become a Trustee with us and what skills you bring.
Applications should be sent before 9am on 2nd April 2024. Face to face interviews will take place on 19th April 2024 in London , or - in exceptional circumstances - virtually or on another day.
References will be taken during the process and candidates will be asked to confirm that they have not been/would not be disqualified as a Trustee.
As part of the Kennedy Memorial Trust Trustee recruitment process, names will be submitted to No 10 for formal appointment by the Prime Minister.