Customer service volunteer receptionist volunteer volunteer roles

ScotsCare's reception is run by a team of friendly volunteers who each cover one shift per week. 

We are looking for a volunteer who is free to commit to this role for at least 6 months; the shift is weekly on Monday mornings from 9 am to 12:30 pm. 

As our receptionist you will:

• Use Outlook to check staff availability and wherabouts 
• Screen and transfer phone calls to staff or pass messages on by email
• Provide a warm welcome to visitors and ensure they sign in and out 
• Deal with requests to send information out, mainly application packs andletters
• Assist with outgoing mail, franking, posting and ocasionally going to the post office
• Assist with other admin tasks as they arise - skills and interests dependent. 

You will need to be proficient in the English language, confident using the phone and a good listener, most of our clients have a Scottish accent. You also need to be reliable, a good timekeeper,and have basic IT skills for Outlook and Excel (although training can be given). 

If you have the time to spare and can commit to volunteering  on a regular basis for at least six months, please get in touch.

Applicants must be 18 and over and reside in the London area. Unfortunately our office has no step free access. . 

In return, we can offer:

• Travel expenses with proof of purchase
• Training and induction to help you feel confident in your role
• A 4-weeks trial period 
• Regular newsletters and annual volunteer social events
• An opportunity to work within a small friendly team (23 staff working from home , office and in the community) 
• Opportunities to help in other areas of our work if you are interested in doing more
• A very warm welcome, plus an endless supply of tea, coffee, fresh fruit and biscuits!

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

Provide a welcoming and supportive first point of contact for clients and visitors across our Dudley and Wolverhampton offices.

Role Responsibilities:

• Provide reception cover and welcome clients into the Information Hub.

• Carry out initial triage by listening to clients’ needs and directing them appropriately.

• Book in clients who have appointments with advice staff

• Handle calls and emails, and record client information accurately.

About You:

• Friendly, approachable, and empathetic.

• Good communication and basic IT skills.

• Organised, reliable, and able to work independently and in a team.

• Willing to travel between Dudley and Wolverhampton offices.

Commitment:

• Volunteer 1 day a week (you can volunteer if you want up to 5 days a week), volunteering between the hours of 9am – 3pm, for minimum 6 months commitment.

NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.

Why Volunteer with Us? 
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional   success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.

�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor

"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer

Ready to make a difference?
�� For further information about the individual roles, please visit our website:

If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.

Help deliver library books to people across Wolverhampton who are unable to access library services.

Role Responsibilities:

• Collect library materials from a designated library and deliver them safely to clients’ homes.

• Follow a set delivery route one day per week, with each session lasting a maximum of approximately three hours.

• Report any concerns about a client’s wellbeing to the Coordinator for further assessment.

About You:

• Hold a full, current UK driving licence (maximum 6 penalty points) and have access to your own car (mileage expenses covered).

• Be friendly, approachable, positive, reliable, and punctual.

• Able to work independently and as part of a team.

Commitment:

• Volunteer 1 day per week (hours agreed) for a minimum of 3 months.

• An enhanced DBS check is required (arranged and paid for by the organisation).

NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.

Why Volunteer with Us? 
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional   success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.

�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor

"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer

Ready to make a difference?
�� For further information about the individual roles, please visit our website:
Please download and complete the application form

If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team in our friendly store in Alfreton.

Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.

Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop. 

Typical tasks include:

· Dealing with face-to-face, phone and online enquiries, supported by the team

· Reception and front of house duties, helping around the cashier desk

· Completing administration procedures accurately

· Arranging collections of donations via our local van teams

Volunteering with the British Heart Foundation comes with plenty of benefits too…

· A 25% discount on donated goods and 10% discount on New Goods in our shops

· Unlimited, free, and confidential support by Retail Trust

· Access to training and development

· Reasonable travel expenses reimbursed

· Refreshments available

· Volunteer certificates, references and long service awards provided

· Access to discounts with other retailers

Role

Help clients understand and act on problems with debt, benefits, housing, or employment.

Support clients with forms, budgeting, and calls to service providers

Research solutions for clients’ problems and explain options clearly.

Our volunteer advisers talk to clients over the phone, face to face and

online to explore what issues they’ve come for help with and find

information about possible options. Advisers then help clients to

understand the information, and support them to take action.

You’ll also record case details on our computer system and spot common issues. The role offers full training and the chance to develop useful skills while making a difference in your community.

Commitment: 8 hours/week (flexible)

What you gain: Communication skills, hands-on experience and full training and support provided.

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