Customer Services Advisor Jobs in Bristol
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.STEP aims to support and empower people with experience of forced migration through a tailored employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK.
STEP for people seeking asylum is an exciting new specialised programme, working with people in the asylum system by providing high quality advice and guidance and delivering group pre-employability workshops. The post holder will play a pivotal role from the start of this programme in its first year of delivery.
You will prepare participants for employment (where appropriate) and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of participants such as successful delivery of workshops, completion of training courses, volunteering, and achieving and sustaining paid employment.
The STEP Employment Advisor will work remotely, and can be based anywhere in the UK, however you will need to be able to travel regularly for community outreach, engagement and workshop delivery.
About you
We are looking for candidates who have:
- Proven experience or knowledge within the refugee employment sector
- Understanding of the issues and challenges faced by unemployed people seeking asylum when accessing pre-employment activities or employment (when they have the right to work)
- Experience of providing advice and guidance and supervising a caseload of clients
- Experience of designing and facilitating group workshops
- Excellent interpersonal and communication skills
- Good IT skills (CRM Database, Microsoft Word, Excel, Outlook)
- Cross-cultural sensitivity and the ability to work with clients with varying levels of English
- Competency in a second language desirable e.g. Arabic, Amharic, Dari, Farsi, Pashto, Tigrinya, Ukrainian
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- We encourage flexible working/working from home and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief values equality, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter explaining how you meet you the criteria in the person specification.
Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Vacancy – Regional Adviser
The Masonic Charitable Foundation (MCF) is looking for an experienced, proactive and customer focused adviser to support the work of the wider Advice and Support team
The post holder will be responsible for the Midlands area plus other areas as required with an expectation of completing in person visits across the allocated counties. The role therefore requires access to your own vehicle and to reliable broadband. A car allowance and mileage will be paid on top of the salary.
The right candidate will enjoy and excel at building relationships and supporting individuals and families in distress and in times of need using skills and experiences to give clear information advice and guidance as well as supporting with applications for a charitable grant. Experience of managing their own diary and workload as well as significant experience of working in an educational, health or social care environment is essential. Excellent communication skills, both written and verbal are essential for this role along with the ability to show empathy.
IT equipment and a company mobile phone will also be provided. An enhanced DBS check is required for this position.
Please note that whilst this is a remote role, there is a significant in person requirement that means weekly travel across all areas of the allocated counties and an initial expectation as part of the induction to attend the London office.
Details
Post: Permanent
Description: To support the charity’s beneficiaries through assessment and practical advice to help them access relevant support
Hours: 34 hours per week (early finish on Fridays)
Hybrid: Home based with visits in the Midlands (Leicestershire & Rutland, Nottinghamshire, Derbyshire, Lincolnshire)
Salary: £31,525 - £34,306 (depending on experience) plus £5,000 car allowance
Holiday: 25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Advice and Support Team Leader (North)
Team: 12 Regional Advisers (North and South); 2 Team leaders
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Our Regional Advisers are home-based workers who are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity.
Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. Support is provided through a combination of home visits, telephone calls, or video calling.
The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.
Main responsibilities
- Responding to/visiting freemasons and their dependents to:
- provide support and advice; and
- determine relevant support from the MCF or other agencies to meet their needs
- Face-to-face visits, video conferencing and in-depth telephone calls are required to provide extensive and detailed support.
- Production of accurate and comprehensive reports detailing agreed plans and all relevant supporting documents
- Liaising with colleagues within the department to provide guidance and support in processing applications for our extensive range of grants to assist those in need
- Ambassadorial role for MCF, liaising with other stakeholders, delivering occasional presentations and workshops to raise awareness of the role of the Advice, Support and Enquiries Team and support available from the MCF
Essential
- Significant experience of working in an educational, health or social care environment
- Experience of working in an advisory role
- Good understanding of UK benefits and relevant legislation
- Excellent communication skills
- Good interpersonal skills including ability to show empathy
- Report writing skills
- Resilience
- Ability to work independently and with limited day to day supervision
- Strong attention to detail especially in transposing facts and numerical data
- Good basic IT Skills and competent using everyday technology
- Midlands based, or willing to relocate
- Full UK driving licence
Desirable
- Vocational or professional qualification in education; health or social care
- Community based, including home visiting experience
- Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management
How to apply
Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.
Deadline for applications: 4th August
The client requests no contact from agencies or media sales.
EDI Intern (Equality, Diversity and Inclusion)
Salary: £21,840 per annum
Location: Home-based (with travel to the Newark office and other Trusts as required)
Opportunity to work in the Newark office 3 days a week (Tuesdays, Wednesdays, Thursdays)
Full Time: 35 hours per week
Fixed-term contract: 1 Year Internship
Closing date for applications: 31 July 2024
First Interview: 22 August 2024
Second Interview: 29 August 2024
About our client
Our client is a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that they need nature and nature needs them. They have more than 900,000 members, over 39,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and communities, starting where they live, learn and work.
Our client are Wild About Inclusion! This means inspiring, facilitating, and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
They are leading the way with EDI and published their first public Diversity Survey in January 2024. This report contains our demographic data for staff and trustees as well as 4 pay gap reports on gender, disability, ethnicity and sexual orientation. They also included the additional work they are doing to try and become a more diverse federation. Thery understand the need for inclusion in all aspects of their work and are working to see sustainable change and not tokenistic recruiting
They are proud of their diverse staff and work to support their growth and development. They have 6 staff networks open to all 47 Trusts. These are an amazing space where staff can express themselves, discuss any issues, topics, and hold awareness raising events as well as social events. their their networks cover LGBTQ+, mental health, disability, women, staff from minoritised ethnicities and young staff members.
Our client value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims they are not judgemental and are inclusive. They want their people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, which are currently those from minoritised ethnicities. They are committed to creating a movement that recognises and truly values individual differences and identities.
About You
Do you have a passion for equality, diversity and inclusion (EDI)? Do you want to be part of creating change in a major conservation charity by helping address the barriers many people within society can experience when trying to follow their passion for nature?
Our client have an opportunity to join and support the EDI team at a critical stage in The Trusts journey to becoming more inclusive. The Internship will provide the successful candidate with practical experience in a breadth of different aspects of EDI. Working at the heart of the leading network of environmental charities, this role supports individual Trusts, plus teams across Policy, Campaigning, Communities, Communications, Health, Education, and Human Resources.
This role provides a great opportunity to gain a wide-ranging knowledge of the different facets within conservation charities while making a positive difference in addressing barriers to nature.
No previous experience is necessary. However, they ask that you are passionate and eager to learn and support their work. A desire to take people on the EDI journey with a critical friend approach, rather than one that is combative or exclusive. You will have good administrative skills and excellent customer service. You will support the Strategic Lead for EDI and the EDI Trainer and Advisor in their work. This will range from data collection to opportunities to work on internal awareness raising campaigns and initiatives, as well as being part of developing toolkits and maintaining their EDI section of their intranet. In return they will offer you the opportunity to complete the CMI Level 4 qualification ‘Promoting Equality, Diversity and Inclusion’.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
Our client take Safeguarding responsibilities extremely seriously. Please check their commitment statement to find out more.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Our client are committed to increasing diversity of their staff through its Levelling the field recruitment pledge and will offer an interview to any ethnic minority applicants that meets all the essential criteria for the post.
In their search for a new International Finance Manager on a permanent basis Family For Every Child are partnering with Robertson Bell to recruit to this pivotal role.
Family For Every Child is a global alliance of local organisations working on the front line with children and families in need. This exciting opportunity involves reporting directly to the Director of Finance and Corporate Resources and playing a crucial role in supporting the finance function across the charity's UK and New Zealand entities. The organisation seeks a qualified Accountant who is adept at managing diverse financial operations to further the charity's impactful global mission.
In this International Finance Manager role, you will:
- Be fully responsible for managing two finance service providers in the UK and New Zealand entities, ensuring that all invoices are processed and approved in time for fortnightly payment runs handling GBP and other currencies through different systems.
- Conduct quarterly reviews of accounts updated by the finance service provider, identifying variances and hold meetings with budget holders in the programmes team to support quarterly forecasting and maintain an 18-month rolling forecast.
- Ensure all reconciliations are completed by the finance service provider and present quarterly report summaries to the leadership team, and work with the Director of Finance and Corporate Resources to prepare reports for board presentations.
- Ensure annual year-end accounts are produced and reconciled, oversee the external audit process, and address any outstanding questions and lead the annual budgeting process with budget holders and review financial policies periodically to ensure compliance and relevance.
- Utilise your experience working within charities with complex funding streams by leading in the production of donor reporting and work with the finance service provider to establish standardised donor reporting processes.
Boasting a completely remote working pattern, the successful candidate will enjoy the flexibility to work from their home anywhere within the UK. In addition to this, they will benefit from an excellent employee benefit package, which includes a generous annual leave allowance, professional development opportunities, matched pension contributions, family-friendly policies, and other benefits to ensure you have the resources and support to thrive both personally and professionally.
The successful candidate will:
- Have extensive experience overseeing a finance function within a medium sized charity, including the production of management accounts, leading at year-end, and overseeing the transactional operations.
- Ideally, hold some accounting qualifications such as a degree or Masters in Accounting or Finance, CCAB affiliated qualification, AAT or equivalent.
- Preferably, have experience working in an international charity and have gained exposure to multiple currencies, and collaborating with international stakeholders.
- Have a thorough understanding of SORP and a background producing financial reports within the not-for-profit sector.
- Be a confident communicator and have the ability to work independently on a remote basis.
I am delighted to be working with this wonderful Inspiring and forward-thinking healthcare charity with a mission to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research. Proud to have a committed, highly engaged workforce, as shown by their employee engagement rating, which puts them in the top 20% of charities and they want to attract the brightest and the best to help us beat this condition and change society for the better.
Reporting to the Governance, People and Culture Advisor, this role is responsible for providing high quality administrative support to the Chief Executive and Senior Leadership Team (SLT) whilst ensuring the day-to-day office operations run smoothly. You will be involved with a variery of daily tasks including, but not limited to:
Cyclical meeting planning (annual)
Minute taking
Report formatting, collation and circulation
Administration of all relevant paperwork, filing/e-filing etc.
Processing and ensuring final committee minutes are signed by the relevant Chair
Booking travel and accommodation where appropriate
Ensure trustee contact details up to date on the CRM and email distribution list
Support with event planning – for example Board Strategy Away Days and Staff Conferences
Office Management
Liaising with external stakeholders as appropriate
Maintain a clean and tidy reception area and office suite
Operate and maintain the meeting rooms and car parking booking system
Ensure all meetings rooms are set up and fit for purpose on daily basis including IT
Support with incoming and outgoing mail, phone calls and
emails
Maintaining and ordering of all office stationery, refreshments etc
Act as a point of contact for the Chief Executive
Planning and organising meetings and events, and ensuring the Chief Executive is well-prepared for meetings
Drafting letters on behalf of the Chief Executive
Essential Experience
Excellent administration experience including delivering support at Director/CEO and Board level
Professional demeanour
Able to demonstrate high standards of integrity, confidentiality, and reliability
Use of initiative and ability to make decisions, as well as to develop new and effective administration processes and procedures
Ability to work in a fast-paced environment
Impeccable communication skills and interpersonal skills with ability to build and maintain constructive relationships, both internally and externally
Motivated self-starter with initiative and enthusiasm who positively embraces change and drives continuous improvement
Flexible and willing team-worker and a “can do” approach
Experience of making travel arrangements and diary management
Knowledge of financial administration (processing invoices, PO’s etc.)
An understanding of confidentiality issues and the use of discretion
Excellent attention to accuracy and detail
Ability to prioritise, work to deadlines and remain calm under pressure
Sound working knowledge of relevant legislation - Health and Safety, Equality and Diversity, Data Protection including GDPR
Skills
Excellent minute taking skills
Customer service focused with drive and enthusiasm to always strive to exceed service delivery standards and levels
Excellent written communication and interpersonal skills
Excellent organisational skills – ability to organise formal meetings (internal & external)
Proficient in the use of IT across all core MS products
The role is office based 5 days a week in beautiful offices in central Bath.
Engaging, warm and friendly team, where everyone helps one another.
If you are interested in finding out more please email me before the closing date 31st July
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.