Customer services advisor jobs in bristol
Cancer Information & Support Advisor
Full time (34.5 hours)
3 x Fixed Term Contract for 18 months
1 x Permanent
Location – Home Based
Salary Range - £29,000-£32,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
About the role
In this rewarding role right at the heart of our Macmillan Support line, you will work in a busy and varied environment, while providing emotional support and key information to people living with cancer and their loved ones at a time of great need.
Due to the nature of some of the calls and webchats, the role can be challenging at times, so resilience is key. However, it’s extremely fulfilling, to be able to support people who are going through such difficult times.
You will work towards performance goals to help us reach everyone who needs our support while ensuring the level of support we provide is of the highest quality.
Shift patterns
Our Support Line is available 365 days a year, including bank holidays from 8am to 8pm and is key to our strategic objective of reaching everyone whilst focusing on those who need the most support.
To cover our service and opening hours you will be required to work a shift pattern including evening and week shift on a 3 week rotation. Please review attachment/main Macmillan advert for a sample rota of what you will be expected to work.
Mid-week days off and the shorter day each week may differ from this sample rota, but will be consistent across your rota. Within the shift times is a 1-hour unpaid lunch break.
Please note all candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.
This role requires a quiet and private space to work where calls cannot be overheard, and a stable home broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speed. Higher speeds may be necessary depending on system access and telephony requirements.
About you
The successful candidate will demonstrate the following skills and experience:
- Experience of working in a contact centre environment is essential
- Experienced in dealing with multiple customer queries and remaining calm under pressure.
- Experience of speaking confidently to customers via multiple channels; phone, webchat and email.
- Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers.
- High levels of resilience and experience of dealing with emotional or impactful content.
- Experience of working towards goals/KPIs (for example call performance such as average handling times and wrap times).
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Friday 7th November at 23:59pm
First stage assessment dates: Assessments will take place between Monday 17th - Friday 21st November.
(the first stage will consist of a fictitious role play telephone call and written response task to a person affected by cancer which will be an opportunity to demonstrate your customer service and support skills)
Formal interview dates: Interviews taking place between Monday 1st - Tuesday 9th December.
Training dates
The first 4 weeks in the role will be dedicated to essential induction training with a provisional start date of Monday 19th January 2026.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan Talent Acqusition team (contact details on main Macmillan advert) for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Head of Developing Philanthropy
We are looking for a passionate and strategic Head of Developing Philanthropy to join the Environmental Funders Network (EFN) in this remote working role.
This is an exciting opportunity to play a key part in growing environmental philanthropy across the UK and to help inspire funders to support causes that sustain a thriving planet.
Position: Head of Developing Philanthropy
Location: Home-based (within 90 minutes of London by train)
Salary: £60,000 per annum, pro rata
Hours: Full time (nb. 80% FTE or flexible working considered for the right candidate)
Contract: Permanent
Closing Date: 11:59pm on Sunday 23rd November 2025
The Role
Working closely with EFN’s Executive Director, you will lead on growing the amount of funding flowing to environmental causes from UK funders – including trusts, foundations, and high-net-worth individuals – by connecting and engaging with those not yet funding environmental causes at scale, and inspiring and supporting them to start giving or to give more.
You will form part of EFN’s Leadership Team, deputising for the Executive Director as needed, and will likely line manage a small team of 3–4 individuals.
You will:
- Revise and implement EFN’s Growing Environmental Philanthropy (GEP) strategy, working with the Executive Director, Board and GEP Advisory Group.
- Raise awareness of the need for environmental philanthropy through partnerships, events, communications and media opportunities.
- Identify and engage new funders and advisors through meetings, events, field trips and speaking engagements.
- Provide inspiration, advice, and practical resources for funders and advisors to start or expand their environmental giving.
- Support wider programme delivery, including the Big Give’s Earth Raise campaign and partnerships with organisations such as the Beacon Collaborative and Climate Lead.
- Contribute to fundraising for EFN’s GEP programme and support EFN’s financial sustainability.
About You
You’ll bring at least five years’ experience in fundraising or a related industry, with a proven track record of building and managing relationships with individual donors or high-net-worth clients. You’ll be a confident communicator and creative thinker with a strong commitment to environmental and social justice.
You will have:
- Strategic leadership skills, with experience managing and mentoring teams.
- Excellent relationship management and influencing skills, with confidence in public speaking and representing EFN at high-profile events.
- Experience developing and delivering inclusive, outcome-focused events and programmes.
- Strong organisational and planning skills, with the ability to prioritise a substantial workload and work independently.
- Solid IT skills, including CRM systems (preferably Salesforce) and virtual meeting platforms.
Desirable:
- Experience coordinating networks of funders or organisations.
- Understanding of the funding landscape within the environment or NGO sectors.
- Experience in fundraising and/or managing online resources or websites.
Benefits Include:
- 25 days annual leave plus bank holidays (pro rata)
- 7% employer pension contribution
- Flexible working options
- Learning and development opportunities
- Equipment and office allowance
About the Organisation
The Environmental Funders Network (EFN) works to transform environmental philanthropy in the UK by increasing funding levels, improving effectiveness and supporting those creating a thriving planet. EFN engages more than 1,000 funder participants and 1,800 fundraiser participants through research, collaboration and knowledge-sharing.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The focus of this role is to provide administrative support to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.
Pay and conditions.
- The role is a fixed term period of 12 months. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
- The salary for the role will be £28,124 per year full-time (37.5 hours per week), pro rata for part-time.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To sort HES inbound post, ensuring items are passed to the correct team or staff member.
- To coordinate HES outbound post requests, collating and printing information to send to households.
- To speak to households by telephone and triage households to appropriate HES projects.
- To book home visits for advisors and retrofit assessors, keeping calendars up to date with appointments, cancellations, and amendments. Accurately completing the home visits risk assessment when required.
- To assist with householder applications for grants and other funding schemes. Contacting clients to complete forms or collate paperwork or electronic evidence.
- To record client details and follow HES team guidance documents to assess the help and support needed.
- To update our client databases and other contact management systems accurately.
- Support the internal and external training programmes, such as booking inductions for new starters, distributing training materials after training sessions and making sure evaluations are completed.
- Help provide HR support for HES staff, through processing annual leave requests or sending appraisal reminders.
- Oversee the smooth running of HES processes, such as the complaints procedure or keep track of subscription packages.
- Maintain stocks of leaflets, factsheets, freepost envelopes, and similar items, including organising printing where needed.
- Take minutes during team meetings and share any actions.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- GCSE in Maths and English or equivalent.
- Experience of providing administrative support to colleagues and external customers or partners.
- Experience of customer service.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people at all levels verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Highly organized at managing time and a busy workload.
- Skilled in use of MS office applications including Word, Excel, and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
Please apply using the application form attached.
Your application should demonstrate how your skills and experience relate to the person specification on the job description. CVs and supporting letters will not be considered. The front sheet of the form containing personal information will not be seen by the selection panel.
The closing date for applications is 17:00 on Wednesday 26 November 2025.
If you have not heard from CSE by 17:00 on Friday 28 November, please assume that your application has been unsuccessful.
Interviews will take place on Wednesday 3 and Thursday 4 December. The interviews, which will include a task-based element, will be conducted at our offices in Bristol.
If shortlisted for interview, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.
Applications should be sent by email to our Jobs inbox.
Or
By post to Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 06th November 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - London
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
For this role, the successful candidate must live in the London area.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 28th November 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
About the role
Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You’ll provide a personalised service that enables appropriate levels of self-advocacy and/ or advocate on behalf of clients, signposting to other services as relevant.
You’ll empower people affected by Parkinson’s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible.
The contract for this role will be fixed term for six months.
What you’ll do:
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Provide in depth, person-centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy
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Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice
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Make best use of time in providing an effective client service
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Recognise and respond to potential safeguarding situations using established procedures
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Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients
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Answer client enquiries professionally using a jargon-free approach and within established timescales
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Maintain relationships and partnerships with internal and external teams and in a range of settings and ways to achieve the best outcomes of clients
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Keep up to date with organisational and professional development relevant to your role
What you’ll bring:
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Experience of providing health and social care information through a range of channels
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Well-developed telephone skills including active listening and questioning
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Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care
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Experience managing a complex caseload effectively and efficiently
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Ability to be calm and deal effectively with challenging or emotional situations and/or people
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Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar
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Ability to work collaboratively
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In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits
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Commitment to working within the principles of equal opportunities
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held remotely using Google Meet week commencing 17th November 2025.
The successful candidate will be required to:
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live in the Cheshire area and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
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provide their own broadband service with a minimum download speed of 2Mb
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have a confidential space in which to work
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wildlife Fundraiser
No experience necessary!
Ready for a Role that’s Rewarding, Challenging - and Never Dull? Are you passionate about nature? Do you have the confidence to strike up conversations with strangers and inspire them to take action?
If you're looking for a job that’s meaningful, dynamic, and gives you a story to tell every single day - this might be exactly what you’re looking for.
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
We are currently recruiting for Fundraisers in Newport. Please only apply if you are within 10 miles of this location or surrounding towns.
Position: Wildlife Fundraiser Newport
Ref: OCT20253951
Location: Newport
Salary: £25,847.00 - £27,549.00 per annum
Contract: Permanent
Closing Date: Sun, 9th Nov 2025. We reserve the right to close this recruitment at any stage once we have made a hire.
The Role
This is not your average 9-5.
Each day you’ll:
- Use your company van (with fuel and parking covered) to travel to venues in your area.
- Set up an eye-catching, informative fundraising stand.
- Engage members of the public in meaningful conversations about conservation.
- Inspire them to become members through regular direct debit support.
You’ll be a visible, passionate ambassador for nature - often outdoors, often on your feet, and often outside your comfort zone. This role takes grit, resilience, and the ability to bounce back after a tough day. But for those who thrive on purpose and people, it can be deeply fulfilling.
We’ll Set You Up for Success
- Full training provided - no wildlife knowledge needed!
- Salary-based role (not commission-based) with set income stability.
- Company van included for business use, with all expenses covered.
- Generous 34 days annual leave (incl. bank holidays), plus sabbatical opportunities
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
- A passion for people and a belief in the power of conservation (we’ll teach you the rest!)
- Resilience: the ability to face rejection and keep going with positivity.
- Confidence speaking to strangers and working towards clear targets.
- A full UK driving licence.
- Availability to work 3 out of 4 weekends.
- Willingness to travel up to an hour from home each way every day.
- Comfortable working outdoors and often alone.
- Fundraising, sales, or customer service experience.
Please note, you will be required to travel to the HQ in Sandy, Bedfordshire during your induction. For a full list of induction dates please refer to the recruitment pack when you click to apply. All associated costs for travel and accommodation will be covered. Full training and support will be provided.
Whether you’re from hospitality, retail, sales, or a volunteer background, if you have the drive to inspire and the heart for nature, we want to hear from you.
If you’re looking for more than just a job - something that challenges you, inspires you, and lets you make a real-world impact - apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'. Please use the cover letter section in the application form to tell us why you are best suited for this role.
Additional information
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor once you click to apply.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.
Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.
Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)
The Role
As Lead Analytics Engineer, you’ll:
- Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
- Lead a team of analytics professionals, mentoring and setting best practices.
- Introduce machine learning and AI to support predictive insights.
- Collaborate with stakeholders to drive data-informed decisions across the organisation.
What You’ll Bring
- Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
- Expertise in Power BI, SQL, and semantic modelling.
- Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
- Excellent communication skills and a passion for mentoring.
- A degree in a relevant field or equivalent experience;
- Relevant certifications in Power BI, Azure, or data science are a plus.
What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:
Financial Benefits
- Competitive salary with clear progression
- Up to 5% employer pension contribution
- Blue Light Card discounts
Health & Wellbeing
- 24/7 Employee Assistance Programme
- GP consultations via Doctor Line
- On-site Mental Health First Aiders
Work-Life Balance
- Bank holidays and weekends off
- Birthday bonus day off
- Family-friendly policies
Career Development
- Training and development
- Accredited apprenticeship opportunities
- Clear career progression routes
Ready to lead with data? Apply now and drive meaningful change.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Head of Finance & Operations
We are looking for a Head of Finance & Operations to join our growing team in this flexible, remote working role (4 days per week).
This is an exciting opportunity to play a key leadership role within an organisation that is transforming environmental philanthropy across the UK.
Position: Head of Finance & Operations
Location: Remote (occasional travel to London and other UK locations)
Salary: £60,000 per annum, pro rata
Hours: 4 days a week (flexible working considered for the right candidate)
Contract: Permanent
Closing Date: 11:59pm on Sunday 23rd November 2025
The Role
As Head of Finance & Operations, you will play a pivotal role in leading EFN’s financial, operational, and HR functions, ensuring the organisation continues to thrive and deliver on its ambitious strategy.
Reporting to the Executive Director (ED), you will join the Leadership Team and work closely with the ED and Board of Trustees to ensure sound financial management, operational excellence, and a supportive, effective working culture.
You will:
- Lead on day-to-day financial management, including reporting, budgeting, forecasting, and audit processes
- Oversee governance, compliance, and risk management across all areas of operations
- Manage HR, IT, and systems to support our remote-working team
- Drive continuous improvement in policies, processes, and internal systems (including Salesforce and Xero)
- Provide strategic insight and deputise for the ED when required
- Support staff development and wellbeing, ensuring a positive and inclusive organisational culture
This is a new role reflecting EFN’s recent growth and commitment to strengthening its operational foundations for long-term impact.
About You
We are seeking an experienced and strategic finance and operations leader who thrives in a collaborative, mission-driven environment.
You will have:
- Professional accounting qualification (ACA, ACCA, CIMA, or AAT)
- At least 7 years’ experience in financial and operational management within the charity sector
- Strong understanding of HR, IT, risk management, and governance in small teams
- Proven experience managing budgets, audits, and charity accounts (Xero experience ideal)
- Excellent project management and strategic planning skills
- Strong interpersonal skills and the ability to lead and mentor others
- A proactive, organised, and solutions-focused approach
Desirable:
- Knowledge of UK charity governance and reporting requirements
- Experience working with philanthropists, funders, or in the environmental sector
- Interest in climate and biodiversity issues
Benefits Include:
- 25 days’ annual leave plus bank holidays, pro rata
- 7% employer pension contribution
- Flexible working arrangements
- Learning and development opportunities
- Home working allowance, laptop, and IT support
About the Organisation
The Environmental Funders Network (EFN) is a UK-based charity dedicated to transforming environmental philanthropy. We work to increase the scale and effectiveness of environmental giving by supporting funders, sharing insight and research, and fostering collaboration across the sector.
EFN is a remote-working organisation with a UK-wide network of over 1,000 funders and 1,800 fundraisers, all committed to creating a thriving planet for future generations.
If you are passionate about supporting environmental impact through strategic finance and operational leadership, we would love to hear from you.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.