We have are looking for an Accommodation Coordinator to oversee the work of our Male and Female Safe-houses in Liverpool, a total of 4 properties. Our Accommodation teams work to provide a safe and secure place for Survivors of Modern Day Slavery who have no where else to go. Accommodation Coordinators are organised and caring. They assist with the management of the service to our accommodation clients by supporting current caseworkers with their cases, offering guidance and instruction and helping train and induct new caseworkers. In addition to this they will complete administrative duties in line with The Salvation Army Modern Slavery Contract. 

Job Title: Accommodation Coordinator (Male and Female Accommodation)                                                          Reports to: NW Residential Service Manager Contracted Hours: 37.5 hours
Contract Duration: Fixed until 29th June 2025                                                                                                          Salary: £23,500 plus on an annual on call supplement of £1500
Location: Liverpool, Merseyside
Closing Date: 30th September
Interview Date: W/c 4th October
Probationary Period: 3 months
Direct Reports: 5-6 Accommodation Caseworkers

• Management of caseworkers in the team. Including but not limited to: interviews, supervisions, appraisals and managing leave requests.

• Be the first point of contact for your team.

• Ensuring adherence to all internal procedures regarding City Hearts, the Safe House and any legislation including external KPI's.

• Supporting Caseworkers to ensure all clients are given excellent support and advocacy by the team, with effective journey plans to independence

• Effective Preventative and Reactive Safeguarding

• Complete weekly management reports and trackers

• Appropriate reporting to Line Manager in weekly meetings

• To organise day to day running of shifts such as appointments, staffing levels and client’s needs

• To help resolve any on-going issues in the accommodation

• Oversight of Client Management System (CMS) tracking support hours and case management

• Administration of caseworkers/support workers and volunteer’s rota at the accommodation

• Administrating petty cash use at the accommodation

• Arrange team meetings for the house staff and volunteers as well as attend staff and management meetings as needed.

• Liaising with external companies who are completing work in the property e.g. cleaning companies

• Maintaining, and developing as needed, local service links and contacts

• Oversight of health and safety including regular checks at the property

• Oversight of preparation of bedrooms, folders and paperwork for new clients

• Keeping stock of welcome packs and manage donations at the accommodation

• Oversee the implementation of medication policy and procedures across the safe houses

• To ensure the staff/client and communal and private (indoor and outdoor) areas are kept clean and tidy and to administrate any necessary cleaning rotas

• To organise weekly activities for clients and be a link for those accessing activities in the local area

• To oversee and help source any health and wellbeing needs in the accommodation

• To encourage feedback and respond to action points raised by clients about the accommodation

• To oversee activities being implemented for clients e.g. holidays, half-term etc

• To carry out on call as designated on the rota

• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

An exciting opportunity has arisen for a Supporter Care Assistant to join the fundraising department. You will be working in a team to deliver outstanding customer service to their supporters. You will be responsible for accurately processing donations and thanking supporters, as well as responding to enquires over the phone, email and in person at our headquarters in Stokenchurch.

This role will typically be the first point of contact with the charity for many donors, and it is essential that first impressions provide supporters with a positive experience.

Supporter Care Assistant Requirements:

Do you have excellent customer service skills? Do you have experience of working in a supporter or customer facing role? If you are a great communicator with an excellent telephone manner, then this role could be for you!

A basic knowledge of Microsoft Outlook, Excel, Word and Teams is essential while some knowledge of databases is desirable. You will also need to have an exceptional eye for detail and a positive can-do attitude.

Please submit a covering letter, outlining why your experiences make you a good fit for the role, along with your CV.

About them:

Our client is one of the UK’s leading charities. They continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed. This would not be possible without the help and generosity of their local community.

Location: Stokenchurch - nr High Wycombe, Buckinghamshire
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £23,000 to £24,500 per annum, plus competitive benefits

Closing Date: 4th October 2021

You may have experience of the following: Supporter Care Assistant, Fundraising Assistant, Fundraising Officer, Fundraising Administrator, Fundraising Executive, Fundraiser, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Charity, Third Sector, NFP, etc.

Ref: 102 952

Volunteer Centre Hackney is recruiting for a Community Connector to support people with mental health issues to link to their communities, developing a personalised programme of health and wellbeing activities. 

You will support people with mental health issues to access appropriate mental health services and to link into community activities in their local area that meet their wider needs, such as finance, housing or employment; as well as to those that will provide them with meaningful engaging activities that suit their skills and interests. 

You will also support them to volunteer in a local charity, to develop their own activities or social action projects, if they are interested, such as leading their own walking group or coffee morning and help them to meet local people. 

As a community connector, you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives. You will be led by individuals themselves, to develop a personalised programme of support, building on their own personal strengths and assets

The programme is funded by East London NHS Foundation Trust, managed by Mind in the City, Hackney and Waltham Forest, and you will be part of a multi-disciplinary neighbourhood team, working closely with mental health services and key health and social care services, as well as local community and voluntary sector partners. 

Our Programme Development team are looking for a dynamic leader with strategic focus and a great collaborative approach to become our new Senior Head of Change Delivery. (10 months maternity cover)

You will build and drive forward a transformation roadmap which aligns all of our programme design work and technology development, ensuring that it meets the organisation’s strategic aims for the support we give to young people within the fields of Education, Enterprise and Employability.

This role is perfect for you if you are experienced at driving change within complex organisations, adept at balancing multiple priorities and used to influencing stakeholders at all levels.

Come be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Their vision is to free lives from the restrictions, fear, anxiety and life limiting nature of kidney disease.

Our client has a great opportunity for someone to join their supporter care team, who is enthusiastic and passionate about engaging with their brilliant supporters and stakeholders and will offer the highest standards of supporter care. This is a vital role and will provide integral administrative and fundraising support. This person must also be able to show empathy when engaging with people whose lives have been affected by kidney disease.

Customer service administrator requirements:

With outstanding customer care skills and experience, you'll need to have a passion for customer engagement and the ability to motivate and encourage supporters to maximise their fundraising. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database and any queries dealt with to conclusion.

Knowledge and experience of dealing with customers effectively through a variety of communication methods including inbound and outbound letters, telephone, email and social media is essential. The successful candidate will need to have a logical thought process as some financial processes will be included in the role.

In return, they offer the opportunity to be part of a fantastic team in the leading UK charity funding research that focuses on the prevention, treatment and management of kidney disease.

If you are interested in the position, please complete the on-line application form and submit your CV, together with a supporting statement, outlining why you are interested and how you feel you meet the requirements.

They are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About our client:

They are the leading charity dedicated to kidney research in the UK. Their vision is to free lives from the restrictions, fear, anxiety and life limiting nature of kidney disease.

They fund research into all aspects of kidney disease - from understanding the condition, to how they can prevent and treat it. They want to discover better, kinder treatments.

Location: Lynch Wood - Peterborough, Cambridgeshire
Contract Type: Permanent
Hours: Full Time, 37.5 per week (Monday to Friday)
Salary: £17,500 - £21,000 depending on experience
Benefits: They want all their employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, pension, death in service, generous holiday entitlement, employee assistance programme, bike loan scheme, cycle2work scheme, eyecare, discount portal.

Closing date for applications: 23 September, 2021
Interviews: w/c 4 October 2021

You may have experience of the following: Supporter Care Officer, Customer Care Officer, Fundraising, Customer Service, Customer Engagement, CRM, Customer Service Officer, Contact Centre, Charity, Third Sector, Not for Profit, etc.

Ref: 102 578

Health and Wellbeing Advisor

Hereford

Up to £28,098 per annum pro rata / £15.39 per hour (Up to £12,042 for 15 hpw)

Permanent, Part Time (15 hours per week)

The Vacancy

Can you make a difference to our clients' resident's lives?

About the role

They are looking for Registered General Nurses for the role of Health and Wellbeing Advisor. Working within one of their amazing retirement villages in Hereford.

The role is 15 hours per week with a flexible working pattern to be agreed with the successful candidate, paying up to £15.39 P/H.

Health and Wellbeing Advisors are key to their goal of providing a personal and responsive wellbeing service for retirement village residents including health assessments and personal health programmes.

What will you do as one of their Health and Wellbeing Advisors?

• Carry out health assessments and plan personal health programmes for their residents

• Work as part of the allocation panel to assess applicants for Retirement village accommodation and services, providing reports for allocations meeting as required

• Collate information regarding the use of the service to provide performance monitoring information and reports regarding the impact and outcomes achieved by the service on a regular basis

• Communicate with customers in the village on general health and wellbeing enquiries in a polite and professional way.

• Refer, liaise and coordinate communication/intervention with other services on behalf of residents as required, to achieve the most direct and timely response to health concerns/issues

• To follow up the outcomes and advice from GP referrals for residents and support residents to understand and follow medical advice

 This role is subject to an enhanced DBS check prior to commencing employment and the successful candidate will need to have a Registered General Nurse PIN.

Closing date: 1st October, 2021

CRM Operations Analyst

Temporary - Permanent

£23,000 - £26,000

Part-Time (21 hours)/ Full Time (35 hours)

London

Charity People are delighted to be working with an organisation whose mission is to help charities focus their energies better by making the best use of their data! They are seeking a CRM Operations Analyst to join their dynamic team.

You will be responsible for delivering front line CRM support and management to the organisation's clients with career growth opportunities into operational and strategic projects. Other duties will include:

• Proactively report and/or escalate opportunities or concerns arising from client facing work as appropriate.
• Ensure an appropriate and up to date systems manual is place for each client.
• Maintaining database administration tasks for clients to an agreed SLA such as new user set up, data segmentation and data analyst will be key aspects of the role.
• Working with Senior colleagues to produce and present a monthly summary report for clients.
• Support on the design and lead on delivery of CRM training to clients.
• Logging time used in time recording system and track tasks in Jira.

The organisation is not particularly seeking an experienced data professional, as they keen to train and develop people in this area, so this is a brilliant opportunity for someone who is keen to train in the data field. We are looking for someone who has a real willingness to learn, has excellent communication, relationship building and customer service skills. You will have evidenced competency with technical systems such as Excel and Adobe. Strong administration skills and a high level of accuracy and attention to detail is essential. Experience working with CRM is desirable.

This organisation is looking for someone to start as soon as possible. Initially, the role will start off on a temporary contract, but the role is to be embedded, and become permanent. The organisation is also flexible if the successful candidate prefers to start on a permanent contract.

If you would like to find out more, please send your CV in word format to Zelda Leader at Charity People. Applications are being reviewed on a rolling basis, so please apply ASAP to avoid disappointment.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

An exciting opportunity has arisen as we expand our CRM team to deliver our Digital First strategy.

This role is responsible for supporting the CRM and Data Manager, the wider teams in the organisation in data processing and reporting as well as managing the CRM on a day-to-day basis.

This is a part time role of three days per week.  The successful candidate will be working from home with a requirement to attend the head office in London when required and will report to the CRM and Data Manager. 

Experience in Microsoft Dynamics is essential.

Responsibilities

• Run membership renewal trigger process and liaise with external fulfilment teams
• Understand CRM solutions and digital engagement tools
• Monitor the Microsoft Dynamics 365 CRM system and associated data inputs and outputs on a day to day basis to ensure the system is working correctly and efficiently.
• Import data and ensure the process is accurate, consistent and the integrity and value of the database is maintained. Manage data transfer between systems.
• Provide quality and timely reports for internal teams and stakeholders.

• Ensure compliance with GDPR and fundraising standards across the organisation

• Manage data cleansing processes and take relevant action in response to any compliance/security requirements and updates to guidance.

• Create and manage reports and visualisations as requested by colleagues.

• Create and maintain accurate supporter records, ensuring adherence with GDPR regulations.

• Create and build data files for external partners to fulfil monthly and weekly membership operations including monthly renewals and new member packs.

• Testing of new systems and integrations to the highest standards, ensuring the integrity of our infrastructure.

Personal attributes

The candidate must be self-reliant, adaptive, objective, flexible, analytical and progressive.

Experience in the following is essential:

MS Dynamics

MS Office

Power BI

Ability to communicate with and motivate a wide range of people with excellent planning and organisational skills.

Performance Management

All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI’s.

Equal Opportunities

Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.

Recruiting for an Independent Domestic Violence Advocate to join our Service in London!

GBP 16,200 per annum, working 24 hours per week, plus 25 days Annual Leave Pro-Rata, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The role of an IDVA is to address the safety of victims and survivors at high risk of harm at point of referral into the refuge.

IDVAs work with their customers within the refuge from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.

The post holder will be required to work alongside refuge staff to support customers with complex needs who have been referred into the refuge.

The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

You will be part of a rota and some evening and weekend work may be required.

Key Responsibilities:

Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:
-Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
-Building supportive, trusting relationships with customers and creating a positive atmosphere.
-Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
-Regular attendance at Marac and oversight of all Marac referrals.
-Conducting regular Casework Management sessions with each member of the refuge team in order to oversee and close cases in a timely manner. .
-Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
-Working proactively with other members of the team to handle the service caseload and administrative responsibilities
-Attending all court and Case Management hearings with or as a representative for customers.
-Supporting customers to set personalised goals in the form of a Safety and Support Plan.
-Assisting in the recording and reporting of customer incidents.
-Safety planning with customers.
-Developing productive relationships with partner organisations to improve service outcomes.
-Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
-Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme /Recovery Toolkit to support successful move on.
-Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
-Adhering to all other Look Ahead's policies and procedures.
-Engaging in learning and development activity to increase knowledge and skills.
-Undertaking any other duties consistent with the grade and nature of the post as assigned by the Contract Manager.

OTHER QUALITIES: Look Ahead IDVAs embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
-Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
-Exudes a warm friendly presence and open behaviour
-Prefers working as part of a group or team
-Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
-Has a practical and logical mind and is naturally well organised
-Thrives on change and enjoys dynamic diverse environments
-Is confident with high levels of self-esteem
-Is respectful, articulate and sensitive in style of communication
-Is motivated towards excellence and improvement of personal performance with a can do attitude
-Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential-

IDVA Qualification essential- prove to have a "safelives"- IDVA qualification- enables the person with that qualification to know all about the legal side of domestic abuse, law. Domestic abuse law.

Newly qualified is fine

Desirable-

Experience- Violence against women and girls setting mainly.

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?

We are seeking a highly committed, proactive and professional individual to join us as a Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge. The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements. The service is currently rated as Outstanding by CQC.

All tenants need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.

As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Contract management and achievement of planned outcomes
• Effective prevention and management of incidents
• Staff support, supervision, coaching and training
• Excellent customer care to all stakeholders
• Team building and management

You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.

You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have a good knowledge of PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs and MHA) and their application in a supported living setting. An understanding of attachment theory, relational security and psychologically informed environments is desirable. You will have a good knowledge of mental and physical health needs/conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional or practice related qualification (such as social work, nursing or management) is essential.

You will be able to demonstrate skills in managing and motivating a large staff team to achieve the highest standards of person-centered practice. You will be able to lead from the front and delegate effectively, as well as to work collaboratively in providing direct care and support as required. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies. You will be able to support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. Our services in London and the South East employ over 600 staff supporting around 1,000 people with care and support needs.

You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of operational managers in the South East region and a network of Registered Managers across the country who strive to meet and exceed CQC standards. By joining this team you will be able to access peer support and expertise.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Creative Support is seeking a dynamic and highly motivated Manager to take the responsibility of managing our varied portfolio of social care services in the North Lincs area. You will be responsible for maintaining an overview of all services, leading a highly motivated team of managers and contributing to the further development of services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector, in support of people with learning disabilities and mental health needs. You must be highly proactive, resourceful and possess an analytical approach to problem solving.

You will be responsible for our current service provision of community-based services. These include supported living services for people with a learning disability and people on the autistic spectrum, including people who have additional complex care and communication needs.

We are also keen to develop new services which meet local needs and promote opportunity, choice, health and wellbeing.

You will carry out the role demonstrating a person-centred approach with a warm, confident and professional manner. Experience of staff and service management is essential. We will expect you to have the vision, networking and organisational ability to deliver excellent outcomes for customers and to implement initiatives which connect service users to their local community and promote our reputation. A requirement of this role is that you will be the Registered Manager with CQC. You must have an excellent working knowledge of the CQC’s regulations and the key lines of enquiry. You must be a confident and accountable practitioner with the ability to put quality standards into practice.

You must have skills in positive communication and engagement, and be able to demonstrate unconditional positive regard for the people we support. You must be able to write clear assessments, support plans and guidelines and work positively within a consistent, mutually supportive team ethos.

You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies.

You will be expected to have regular direct contact with service users and attend person-centred reviews. You will be required to oversee staff deployment and rotas and to work in a flexible manner yourself, including working evenings and weekends. You will develop a clear understanding of the commissioned hours for the services in your remit and the area's financial performance based on a knowledge of budgets.

This role offers unique and challenging opportunities, bringing great job satisfaction and career development opportunities. We provide accredited management training and health and social care diplomas through our own training academy, as well as local coaching and mentoring by experienced qualified social care practitioners. We may support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture.

If you wish to know more about the post, please contact Service Director, Sam Priestley and she will be happy to discuss the role and responsibilities with you.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Closing Date: Thursday 30th September 2021. At 5pm

Coventry Independent Advice Service offers advice across Coventry and holds the Advice Quality Standard (AQS) for our casework in welfare benefits and debt.

We have two exciting opportunities to join our team!

1. Caseworker (Pathways from Poverty). Full-time, 2 years fixed-term.

Funded by Feeding Britain, this new post will focus on delivering a predominantly face-to-face advice with casework service for individuals and families accessing community supermarkets in Coventry. You will be part of the CIAS team providing advice, casework, and support across the city on welfare benefit and debt matters.

2. Caseworker (Maternity cover). Full-time, fixed-term to 31/12/2022.

In this role, you will help to deliver a citywide welfare benefits and debt advice service using a mix of telephone, digital and face-to-face advice. You will give advice and undertake casework with individuals and families, becoming a valuable asset within the community.

For both roles:

You will work within the aims, policies, and principles of our service and to Advice Quality Standard (AQS) requirements. You will have full access to support, resources and expert supervision and be part of our friendly advice team.

You will have significant recent experience of advice delivery, ideally in an organisation where a commitment to empowerment and high quality is paramount. You will have a good knowledge of EITHER welfare benefits OR debt advice. Ideally, you will have some experience of both, but appropriate training will be provided to help you achieve the required standard in the relevant area.

You will have an awareness of wider social welfare issues, being able to signpost and refer where further help is needed. You will be able to communicate effectively with people from a range of cultures and backgrounds and will have a keen interest in delivering services for communities. You will be client-focused and demonstrate a positive and flexible approach.

Why should I join Coventry Independent Advice Service?

• A competitive salary, 25 days paid holiday (on top of public holidays), 4 additional service days over Christmas/New Year and 5% employer pension contributions.
• Hybrid-working, with options to work from home when not undertaking tasks that require face-to-face engagement.
• We work as a team and encourage everyone to share ideas and to continue learning, giving you the opportunity to develop personally and professionally in a supportive environment.
• A friendly, open plan, office within a building shared with two other local client-focused charities.
• We use AdvicePro and Office365 to enable remote working and are keen to further develop the use of technology to support our service.
• You can be part of our success! Last year, we helped local people to secure over £2.75 million in benefits. As well as the direct impact on individuals and families, we estimate our activity is worth over £6 million to the city each year as our clients mainly spend this money locally.

Interviews: To be held on 6th and 7th October (online via Microsoft Teams)

Coventry Independent Advice Service strives to be an equal opportunities employer and we encourage applications regardless of your age, religion, gender, sexual orientation, disability or race.

Location – Wiltshire (Trowbridge, Bradford on Avon, Melksham, Westbury)

Are you passionate about making a difference and supporting others to achieve their goals?

We are looking for a Recovery Worker to join the team in our Wiltshire Community Housing Support Service. This specialist homelessness prevention service supports people with mental health issues to secure and maintain their tenancy, ensuring they continue to live independently.

What will I be doing?

Day-to-day, you’ll manage a caseload of clients to develop an appropriate personal support plan that addresses their specific needs.

You will support clients who have been referred to the Community Housing Support Service with a tenancy related issue – this may range from step down from supported accommodation, to managing debts or rent arrears, applying for housing via Homes 4 Wiltshire, helping to manage anti-social behavior or negotiate difficult relationships with neighbours. 

And, when it comes to liaising with statutory and voluntary agencies to give people access to a full range of services, again, we’ll rely on your expertise.

A great listener, with a flexible approach and a flair for planning and prioritising a busy workload, you love motivating and engaging people in a range of developmental and rehabilitative activities. What’s more, you have a good understanding of mental health issues and how they affect people.

What’s in it for you?

Richmond Fellowship has the welfare of their staff and clients at the heart of everything we do.

We provide training, including the Skills For Care Certificate, and opportunities to develop and enhance your experience whilst making a real difference to people’s lives.

You can also expect great benefits, including 33 days holiday (incl Bank Holidays, pro rata), contributory pension scheme, employee assistance programme and childcare vouchers.

Whether you are just starting out on your journey in Health and Social Care or have a wealth of experience to offer, making a difference to peoples’ lives, we want to hear from you.

Because it’s only possible with the help of people like you.

We are looking for:

• Experience of working with people in a health, social care or supportive capacity / environment.
• Dedicated to working in the community and willing to travel in the west Wiltshire area
• A full clean driving licence and access to a vehicle for work (mileage reimbursed)

This is a permanent part‐time post for between 22.5 and 30 hours per week.

To review the Job Description, please see below attachment. This is a rolling recruitment process.

We are committed to increasing our diversity and we welcome applications from those with lived mental health experience.

It is a mandatory requirement of the application process that candidates submit a CV and a Supporting Statement.

Richmond Fellowship is a partner in Recovery Focus - a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

KITCHEN ASSISTANT, EDWIN HOUSE, NOTTINGHAM, NLW £17,189, PERMANENT, 37 HPW

Edwin House is a 63 bed facility based in Radford which provides nursing care, residential care and move on support to people with a range of complex support needs and health conditions resultant from historic or current problematic substance misuse.

Framework is looking to appoint to the role of Kitchen Assistant within this exciting development.

Edwin House is CQC registered Care Home, and the Department of Health and Social Care (DHSC) have amended the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 so that, from 11 November 2021, all care home workers will need to be fully vaccinated against COVID-19, unless they have an exemption.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE