Customer services officer jobs
CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them. We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful. We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future.
As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community.
To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role. Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.
More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:
Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future
Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts
People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development
External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders
We are looking for candidates who:
- Have a passion for, and commitment to, our work
- Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
- Are action-orientated, adaptable and flexible in the pursuit of impact
- Can juggle multiple and competing demands, and thrive in a busy, varied environment
- Enjoy ensuring robust governance and compliance
- Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
- Are warm, inclusive and approachable, an actively listener and neuro-affirmative
Further information is available on our website.
Our mission is to support, educate and empower individuals diagnosed with ADHD or who are autistic, their families and the community around them.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a detail-oriented finance professional with strong ledger and reconciliation experience to join our Finance and Legacy Administration team as Finance Officer. You’ll play a key role in supporting the financial operations of the charity whilst working alongside the Finance Officer (Payables) and reporting to the Head of Finance and Administration. You’ll be liaising with staff across the charity, those in Head Office, the four Farms and their Visitor Centres, Field officers and the International Team.
Key Responsibilties:
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Processing of Farm, Visitor Centre and Shop income
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Processing and reconciling of fundraised income
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Co-ordination and control of stock at Visitor Centres and Head Office
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Sales ledger
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Processing of international expenses journals from the circa 16 international projects the Charity funds
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Assist in the preparation of monthly Management Accounts including accruals and prepayments
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Ensure that the Fixed Asset Register is kept updated and reconciled
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Assist in the preparation of Quarterly VAT returns
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Working proactively with the Head of Finance and Administration, Finance Officer (Payables) and other key internal staff to achieve the overall goals of the Charity
About you:
We’re looking for someone with substantial experience using finance software packages, strong skills in sales and nominal ledger management, and a solid understanding of double-entry bookkeeping. You’ll need excellent Excel and numeracy skills, strong attention to detail, and the ability to work under pressure and to deadlines. Ideally, you’ll be AAT qualified or part-qualified, with experience using Sage 200 or Microsoft Dynamics 365 Business Central, and familiarity with EPOS systems, charity VAT, and foreign currency transactions. A flexible, organised, and conscientious approach is essential, along with a genuine interest in the work and values of World Horse Welfare.
Location:
The role is based in Norfolk and is currently a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK so the ability to travel occasionally is necessary.
What we offer:
- Generous pension scheme and cash health plan
- Paid employee sickness absence scheme and compassionate leave
- Death in service benefit of 4x annual salary
- Minimum of 31 days holiday (including bank holidays and a Christmas shutdown)
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking, and you will be expected to share these values.
Title: Project Driver
Salary: Local terms and conditions apply
Location: Nairobi, Kenya
Contract: 17 Month Fixed Term Contract
Hours: Full time – 35 hours per week
About the role
We are currently seeking a Project Driver to provide reliable and safe driving services for staff, partners and assist with transport logistics. The driver will also be responsible to ensure that the pool vehicles are maintained in a cost-effective manner by overseeing routine and preventive maintenance.
As the Project Driver you will ensure the safety of staff and partners when transporting them, follow up the driver planning and scheduling using project Calendar and register transportation requests, and deliver correspondence to project partners when required.
Further duties and responsibilities include:
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Monitor vehicle mileage use and ensure that routine and regular service and maintenance is carried out.
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Schedule periodical vehicle examination for service.
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Determine when and what kind of maintenance the vehicle needs, and keep track of general maintenance schedules.
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Ensure sound running of the vehicles assigned and arrange minor repairs where necessary - check oil and tyres properly and keep the service vehicles in clean condition, both inside and outside.
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Perform pre–trip and post trip inspection of the vehicle and attend to any noted faults and defects.
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Update monthly mileage records - maintain logbook of each service vehicle on daily basis.
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Be proactive in providing the program team at site with timely communications and updates upon reaching/departing your respective destinations during the official travels throughout the project life.
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Provide logistical support to project activities in the office and during field activities.
Skills and Experience
As the successful candidate you will have experience working as a Driver in a previous role, preferably in an international organization, Embassy or UN system, but this is not essential.
Further requirements include:
Essential
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Driving school training or equivalent.
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Valid Class C driver’s license and clean driving record.
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Previous professional experience driving preferred; training may be provided.
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Experience of a professional driving role, ideally in an NGO environment.
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Computer literate – basic computer skills like use of word and excel packages.
Desirable
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Experience in defensive driving is desirable
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Next Steps
To apply for this exciting new opportunity, please submit your CV via our recruitment portal and answer all of the application questions. We are particularly interested in learning of your motivations for applying.
We anticipate that our selection process will begin during the week commencing 3 November 2025 and will include a driving test, and those successful at that stage will be invited to an oral interview during the week of 10 November 2025.
Closing date: 26 October 2025
As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role, you will work closely with the Community & Events Fundraising Manager to develop and deliver a community and events fundraising programme. You will lead on third-party/designated fundraising events and ensure all activities are within budget and meet key performance indicators.
Key Responsibilities:
- Develop and deliver a community and events fundraising programme to maximise supporter relationships and fundraising opportunities.
- Identify and implement fundraising activities to attract new supporters and increase long-term support.
- Lead on third-party/designated fundraising events and activities, ensuring they are delivered to agreed budgets and key performance indicators.
- Build long-term relationships with supporters and maximise opportunities for repeat fundraising.
- Represent Blesma at third-party, Blesma-led, and community-led fundraising events, providing on-the-day support as needed.
- Manage fundraising platforms for community and events fundraising.
- Support the development and promotion of all fundraising activities within the Fundraising Team.
- Maintain accurate records on Raisers Edge to agreed standards and timescales.
About You:
- Proven experience in achieving/exceeding targets in the not-for-profit or commercial sectors.
- Experience of working in a customer/supporter-focused environment.
- Excellent relationship management and communication skills.
- Strong IT skills, including knowledge of Windows, MS Office, and fundraising databases (Blesma uses Raisers Edge).
- Exceptional time management and prioritisation skills.
- A passion for Blesma’s cause and work.
- A team player with a confident manner; a professional, flexible, positive person.
Why Join Us? At Blesma, we offer a supportive and collaborative working environment where you can make a real impact. We provide opportunities for professional growth and development, and you will be part of a team dedicated to making a difference in the lives of our veterans and their families.
How to Apply: If you are ready to take on this exciting challenge and make a difference, we would love to hear from you! Please send your CV and a cover letter detailing why you’d be an ideal candidate for the role and how your skills and experience match those outlined in the Person Specification.
If you’re not sure you meet every requirement, we still encourage you to apply — you might be just the person we’re looking for.
How to Apply
Full details on how to apply can be found at the end of this job description.
To be considered, applicants must submit:
A CV outlining relevant experience and qualifications.
A cover letter that clearly addresses all the screening questions listed in the job description.
Your cover letter should demonstrate how you meet the essential criteria and reflect your alignment with Blesma’s values and mission. Applications that do not answer the screening questions may not be shortlisted.
Thank you for your interest in joining our team — we look forward to receiving your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.
As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues. You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience.
Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.
As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.
Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.
What you’ll do
· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.
· Lead and manage the administration team, including recruitment, training, and volunteer coordination.
· Manage appointments, service utilisation, waiting times, and payments.
· Streamline processes and systems to improve efficiency, consistency, and client experience.
· Support implementation of new technology, online appointments, and case management systems.
· Ensure premises are safe, functional, and fit-for-purpose.
· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.
· Promote a positive, inclusive, and supportive workplace culture.
· Work closely with service managers and the CEO to align operations with strategic goals.
· Ensure compliance with HR, health & safety, and organisational policies.
What we’re looking for
· Proven experience in operational management, ideally in third sector, health, or community services.
· Strong administrative experience and ability to oversee budgets, KPIs, and performance.
· Experience designing and embedding processes, policies, and systems.
· Confident in implementing technology and using data to drive decisions.
· Experience managing premises and creating safe, functional environments.
· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.
· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.
· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.
About Kapella
Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.
Why join Kapella?
Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.
How to apply
Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.
Closing date: Wednesday 5 November 2025.
Kapella is an inclusive employer and welcomes applications from all sections of the community.
Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sporting Events Officer
At Tommy’s, we believe every baby lost is one too many. Our mission is to make pregnancy and birth safer for all by funding pioneering research, providing expert information, and supporting families every step of the way.
We’re looking for Sporting events Officer who shares our passion and values, and who wants their work to have real impact. In this vital role, you’ll be administering multiple teams in various sporting events and delivering the best event day experiences for them.
Place of work: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB
Hybrid between home and office: with a minimum 2 days per week in the office for full time employees
Salary: £31,000 - £33,000
Contract type: Permanent
Reports to: Head of Sporting Events
Hours: Full time, 35 hours a week
What you’ll be doing
- Leading on the administration for all events
- Working closely with the rest of the team towards ambitious recruitment and income targets
- Be the main contact with partnered event organisers
- Lead on co-ordinating staff, volunteers and suppliers for sporting events
What we’re looking for
- Strong Excel and organisational skills
- Meticulous attention to detail and a proactive mindset
- Team player who stays calm under pressure
- Strong collaboration skills (internal and external stakeholders)
- Clear communicator with a customer-service focus
Why work at Tommy’s?
We are an ambitious, values-led charity with high employee satisfaction and retention (as shown in our annual People Poll). We champion equity, diversity and inclusion and actively listen to staff feedback to keep improving how we work together.
A snapshot of our benefits
- Hybrid working with flexibility inside core hours and an annual home-working allowance
- Generous leave starting at 25 days plus bank holidays (rising with service), with the option to buy extra days
- Enhanced family leave – 26 weeks full maternity pay and 4 weeks full paternity pay
- Wellbeing support through a 24/7 Employee Assistance Programme
- Pension scheme with 4 % employer contribution via salary exchange
- Ongoing learning and development through structured training and twice-yearly reviews
Ready to put your finance skills to work for a cause that truly matters? Apply now by submitting your CV and short covering letter (not more than one side of A4) and be part of a team that’s changing lives every day.
For more information, see Job Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Membership Officer – Commercial Relationships and Fulfilment
Job Location: London, UK
Salary Range: £34,274
Benefits: Pension, private medical insurance, travel insurance, 24 days annual leave (in addition to public holidays)
Duration: Permanent
Hours: Full-time (35 hours per week)
ABOUT IWA
Drawing exceptional professionals from over 140 countries, the International Water Association (IWA) brings together scientists, researchers, technology companies, and water and wastewater utilities, working to address the world’s most urgent water challenges where and when they arise, from ridge to reef and from catchment to tap. IWA has become an international reference point and source of durable water solutions, products and services that are robust and flexible enough to be universally applicable, easily accessible, and locally adaptable.
IWA is committed to the inclusive goals of access for all to water supply and sanitation, recognised as human rights. As the leading international network of water sector professionals, IWA makes a fundamental contribution to progress on these goals, connecting sector actors and facilitating the sharing of knowledge, especially by linking the worlds of research and practice.
The Association publishes 14 scientific journals and over 40 books per year on water management. IWA members develop leading-edge innovations and synthesise these through the work of its Specialist Groups, Clusters and a set of global programmes, such as the Digital Water Programme and the Climate Smart Utilities Initiative. IWA has a worldwide staff of approximately 50, with headquarters in London and a regional office in Chennai, India.
PURPOSE OF THE JOB
Reporting to the Membership Manager, the Corporate Membership Officer – Commercial Relationships and Fulfilment will:
- Manage and grow relationships with corporate and university members.
- Drive new partnerships, membership sales, and sponsorship opportunities, with clear revenue targets, while maintaining strong long-term relationships with existing members.
- Identify and convert opportunities that enhance IWA’s profile and support membership growth.
This is a dynamic role for a confident, articulate account manager who thrives on building relationships. The successful candidate will combine strong customer service skills with proven B2B sales and account management experience, excellent time-management/organisation, cultural awareness and sensitivity when working across regions, and excellent communication abilities.
MAIN DUTIES AND RESPONSIBILITIES
Account Management
- Act as the dedicated account manager for IWA’s portfolio of over 400 corporate and university members.
- Deliver expert advice, support, and engagement to maximise member value.
- Manage the end-to-end membership cycle (prospecting → onboarding → renewal), ensuring timely renewals and accurate CRM record-keeping.
Business Development
- Drive growth by identifying and securing new members, sponsors, and revenue opportunities.
- Own and report on a personal sales pipeline; meet or exceed agreed sales/retention targets.
- Upsell and cross-sell relevant services to both new and existing members.
- Promote IWA by developing a network of influential contacts within political, economic, social, and water sector communities.
Collaboration & Support
- Work closely with internal stakeholders including membership engagement, marketing, and IT teams to deliver the corporate membership strategy.
- Manage member queries and administrative processes, including billing and invoicing coordination, in line with the company’s SLA guidelines.
- Ensure a seamless client journey from prospecting to onboarding and retention.
- Represent IWA at events (where required), both within the UK and internationally, to promote membership and build commercial relationships.
The above job description contains the main duties and responsibilities for this position, and the role is expected to be approximately 60% developing new business and 40% managing existing accounts.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Skills & Knowledge
The ideal candidate will:
- Be a persuasive communicator with excellent written, verbal, and presentation skills.
- Have proven success in B2B new-business sales (meeting or exceeding targets) and account retention.
- Be an experienced account manager, confident in engaging senior business leaders.
- Demonstrate the ability to research, identify, and approach decision-makers independently.
- Bring marketing skills, with experience using diverse channels to attract and retain members.
- Have professional CRM experience (required), ideally with Salesforce (strongly preferred).
- Possess strong organisational skills, able to manage multiple priorities while maintaining accuracy.
- Show respect for cultural differences and the ability to work effectively with international stakeholders/time zones.
- Show creativity and analytical ability in problem-solving, with a practical, solutions-focused approach.
- Ideally, have experience within a membership body, or charity organisation.
- Proficiency in additional languages beyond English would be an asset.
Qualifications
- Minimum of a Bachelor’s degree in relevant areas (e.g., Business Administration, Marketing, Economics, International Relations).
- A Master’s degree in a similar area would be plus.
- Formal training and certification in sales and account management (preferably Salesforce Administrator) would be a strong benefit.
Experience Required
- 3+ years’ work experience in sales and account management.
- Experience working in membership associations and/or international organisations would be a strong benefit.
HOW TO APPLY
Applicants are asked to submit their CV.
Applications should be submitted before 13 November 2025.
Applications will be actively reviewed and interviews will be conducted on a rolling basis, so early applications are encouraged as the job posting may close earlier than advertised.
IWA is an equal opportunity employer.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
The client requests no contact from agencies or media sales.
Thrive’s vision is that gardening is actively encouraged as part of personal health and wellbeing management and Social & Therapeutic Horticulture (STH) services are available wherever people live.
We are looking for an Administrator to help ensure that our offices run smoothly and safely. This is a varied role, you will need to be highly organised, able to work on your own initiative and have the ability to communicate effectively with colleagues and external suppliers. If you are a skilled administrator with good problem-solving skills this might be the perfect opportunity for you.
Our Values
Excellence – We provide high quality services for everyone we support and collaborate with
People Focussed – Client gardeners, students, staff and volunteers are at the centre of what we do as an organisation
Ambitious - We believe in the power of Social & Therapeutic Horticulture and in ourselves as an organisation to grow the sector and widen our impact
Collaborative - We understand the value of working with others, knowing we will achieve greater things together than we can on our own.
At Thrive, we care about employee wellbeing. We offer flexible working arrangements to accommodate a good work life balance, competitive leave entitlement and pension, as well as a professional and inspiring working environment at our gardens just outside Reading.
Please read the Job Description and Person Specification and send your CV and a covering letter to recruitment. Your covering letter should explain how you meet the person specification with examples of working in line with our values, above.
The client requests no contact from agencies or media sales.
Job Purpose
To support the manager and deliver on the home and settle services across two hospitals, supporting the wider team, and provide leadership when necessary. You will work in collaboration with AUKEL, the hospitals, and other community health and social care colleagues.
The service supports people returning home after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and with the Manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home, as necessary. You will work collaboratively to lead and manage your team to support the smooth transition from hospital to home for service users. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.
Key Tasks
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Act as the first point of contact for all referrals across the hospital they are attached to.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments
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Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
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Allocate referrals to Discharge and Settle workers using tech available (currently the Call Round App), training will be available.
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Collecting feedback from service users and uploading to case management system.
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Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
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Deputise for the Manger at discharge planning and other meetings as directed.
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Support the hospital to improve the patient’s experience of the discharge process
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Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line services as required e.g. when there is high demand, sickness or staff shortages.
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Provide occasional weekend cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop DSWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL case management system up-to-date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
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Ensure wards have good supply of service leaflets and referral forms.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.
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Provide weekend cover as needed, i.e. annual leave and sickness, for the services you manage and other hospital settle services provided by AUKEL
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Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.
Quality
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Be familiar with and to implement AUKEL policies and procedures.
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Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
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Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent Age UK East London and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
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Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision and appraisal.
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Attend team and staff meetings, (and other meetings) as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Undertake any training required to fulfil the post.
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Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
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Arranging access visits to service user’s homes
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Work within AUKEL’s expectations of professional boundaries and confidentiality.
Functional Links
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The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
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Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across east London.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
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Minimum of 2 years’ experience of working within a health or care setting.
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Experience of using IT systems to record work done.
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Experience of supporting colleagues (this could be in a non- managerial position)
Desirable
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Experience of working within a hospital setting
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Experience of managing and developing staff.
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Experience of working with older people
Knowledge & Understanding
Essential
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Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding of the needs of patients who may lack family or other support.
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Understanding of the needs of lone workers whilst working in the community.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
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Understand of and commitment to equity, diversity, inclusion and dignity.
Desirable
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Knowledge of CQC fundamental standards
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Understanding of NHS hospital discharge procedures
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Experience of conducting assessments and risk assessments.
Skills/Attributes
Essential
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Excellent interpersonal skills
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Excellent verbal and written communication
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Intermediate IT skills
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Excellent planning and organisational skills
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Ability to work calmly under pressure.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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The role is required travel across East London
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Flexibility in working hours to meet organisational needs
The client requests no contact from agencies or media sales.
Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.
It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.
This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.
We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.
This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.
The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.
The client requests no contact from agencies or media sales.
A little about us
Our mission is to bring hope and positive change to children and families. Through complementary and creative early intervention services, we seek to build resilience and improve children’s life chances.
The Catholic Children’s Society (CCS) is one of the largest providers of mental health services to schools in London and the Southeast. Our Connect-Ed service includes around 50 counsellors and therapists working on-site in over 70 schools. We also offer high-quality early years education and holistic family support, including emergency assistance for families in crisis.
We work with children and families of all faiths and none. Our sole aim is to help those in greatest need overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.
What we are looking for
We are seeking an enthusiastic and detail-oriented Project Officer to support the delivery and evaluation of our mental health services in schools, as well as our nursery and family centre. You’ll be part of a passionate team working to improve children’s life chances through early intervention and family support.
Duties and Responsibilities
Service Analysis and Quality Assurance
- Support the collection and analysis of accurate, timely and high-quality data on our services via Salesforce CRM (training provided, with the opportunity to become a qualified Salesforce Administrator).
- Assist Service Managers in delivering mental health training for school staff and parents/carers, including managing bookings, invites, attendance lists, and queries.
- Coordinate, monitor and support the evaluation of whole school services, including training and wellbeing interventions.
- Maintain effective and up-to-date digital filing systems.
- Build strong relationships with colleagues and external contacts, developing a deep understanding of our services and their impact on children’s lives.
Family Liaison and Support
- Undertake office and reception duties from 4pm – 6.30pm, including liaising with parents, answering calls, and welcoming visitors.
- Support the recruitment and onboarding of new families to our nursery and family centre, including reviewing statutory childcare funding options.
- Help develop a programme of workshops for parents/carers, assessing needs and tailoring support.
- Assist in the delivery, evaluation and monitoring of mental health and wellbeing services for families using the nursery.
- Collaborate with the Centre Coordinator to plan and deliver family activities, including day trips to safari parks and the seaside.
Note: Flexibility and a positive attitude are essential to support our organisational goals. This job description outlines the initial responsibilities and may evolve over time. It does not form part of the employment contract.
Why join us?
The successful candidate will receive an excellent package including:
- Generous annual leave allowance of 27 days p.a. (pro rata), plus bank holidays.
- Up to 11% employer pension contribution.
- Access to a staff Health Plan and Employee Assistance Programme.
- Training opportunities, including Salesforce Administrator certification.
- The chance to make a meaningful difference every day.
Salary:
£15,600 per annum (pro rata of £34,125 FTE)
Hours:
16 hours per week
2:30pm – 6:30pm, four days per week (days negotiable)
Location:
St Francis Family Centre, 34 Wades Place, London E14 0DE
Please note: homeworking is not possible for this role.
Key dates:
- Closing Date: Sunday, 27th October 2025
- Interview Date: Monday, 3rd November 2025
Safeguarding
CCS is committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
The client requests no contact from agencies or media sales.
A little bit about the role
Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.
The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.
Some key responsibilities include:
- Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
- Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
- Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
- Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration
A little bit about you
We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.
To make life better for children at risk of harm, by improving the services that support them.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
This is a frontline supporter-facing role where compassion meets communication. You’ll:
Respond to supporter queries by phone, email and post, encouraging supporter engagement and raising awareness of the persecuted church.
Process donations and manage records in our CRM (Salesforce)
Pray with and for supporters
Support events, prayer meetings and campaigns
Collaborate with outreach teams to enhance the supporter journey
What We’re Looking For
A practising Christian, actively involved in a local church
Passion for Barnabas Aid’s mission and values
Warm communicator with excellent interpersonal skills
Organised, proactive, and tech-savvy
Previous supporter/customer service or telemarketing experience (ideal but not essential)
Why Barnabas Aid?
We’re a global Christian ministry providing practical help to suffering Christians in 100+ countries. You’ll be part of a friendly, mission-led team making a real impact.
Pray. Serve. Support.
#ChristianJobs #SupporterRelations #SwindonJobs #BarnabasAid #FaithBasedCareers #CharityJobs #CRM #Fundraising #CustomerService #ChristianMinistry
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.



Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?
ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.
As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy




The client requests no contact from agencies or media sales.
Our ideal candidate is an idividual who has a strong background in commercial and operational activities, proven experience in strategic leadership and organisational management, strong financial acumen and excellent comminication skills.
About RSPCA Llys Nini
RSPCA Llys Nini (Carmarthenshire to Cardiff Branch) is affiliated with the national RSPCA but operates as an independent, self-funding charity. Over the past 25 years, thanks to the vision of its leaders and the dedication of its staff and volunteers, Llys Nini has become one of the UK’s leading animal welfare charities.
Our core mission is animal welfare, and we are proud to have rehomed more than 22,500 cats, dogs and other animals. Beyond this, we also recognise the importance of our role in the community, local economy, and environment. This wider perspective has shaped projects such as our community café, woodland trails, and low-carbon community hub.
Our Impact and Operations
- Rehoming hundreds of animals every year in South Wales.
- Generating an annual income of over £2.5m, with expenditure of around £2m.
- Operating 10 shops across the branch area, which provide a vital income stream.
- Fundraising team, rental income, external grants, café and event facilities contribute significantly to sustainability.
- Managing a dedicated team of staff and volunteers who are central to our success.
The Opportunity
The Board of Trustees is seeking to appoint a Chief Executive Officer (CEO) to lead Llys Nini into the next phase of its development. This is an unique opportunity to make a lasting difference for animals, people, and the environment across South Wales.
We face the same challenges as the wider charity sector: increasing demand for services, economic uncertainty, and the need to develop sustainable income streams. We are looking for a leader who can turn these challenges into opportunities.
The Role
The new CEO will:
- Lead, manage, and inspire our staff and volunteers to deliver the charity’s vision and strategy.
- Ensure that Llys Nini remains resilient, sustainable, and fit for the future, both structurally and financially.
- Oversee all aspects of the charity’s operations, ensuring efficiency and compliance.
- Strengthen existing partnerships and forge new ones across local communities, businesses, and stakeholders.
- Support and develop current income streams while identifying and securing new funding opportunities.
What We’re Looking For
We are seeking an individual who can demonstrate:
- Proven experience in strategic leadership and organisational management.
- Strong financial acumen.
- Excellent communication and partnership-building skills.
- A strong background in commercial and operational activities.
- The ability to inspire, empower, and unite staff, volunteers, and supporters.
Job Title
Chief Executive Officer (CEO)
Responsible to
The Chair and to the Board of Trustees
Reporting line
Line Manager to all senior team - Finance Manager, Animal Centre Manager, Area Shop Manager, Fundraising Manager, Ysgubor Manager
Hours of Work
35 hours per week, flexible working pattern considered
Location
Based at Animal Centre, Penllergaer, Swansea, Hybrid working can be considered.
Remuneration and conditions of service
The salary scale is between £50,000 to £60,000 full time pro rata. (Dependent on experience)
Holiday entitlement is 35 days inclusive of Statutory Holidays.
Pension.
Candidates must be eligible to work in the UK.
Must abide with the ethics of the RSPCA.
Job purpose Summary:
To be the organisation’s lead professional, leading on strategy development and delivering the objectives of the Charity. To lead, manage and develop the staff teams in order to meet the organisation’s strategic objectives and ensure its sustainability.
Accountable to the Board of Trustees and acting as the interface between employees, volunteers, and other partners with the shared aim of delivering upon the Branch’s charitable objectives.
Main responsibilities:
1. Strategic Leadership
- Provide vision, leadership, direction and management in collaboration with the Board of Trustees, employees, RSPCA, and relevant stakeholders.
- Lead on strategy development, business planning and financial planning in partnership with the Board of Trustees and Finance Manager.
- Develop and monitor strategies and policies to ensure the long term viability of the organisation, including care and maintenance of the land and buildings.
2. Governance
- Support the Board of Trustees in the responsibilities to ensure robust governance structures.
- Alongside the board, taking responsibility for the legal obligations of the organisations in accordance with the RSPCA and Charity Commission rules.
3. Financial & Resource management
- Develop a funding strategy that explores implements and maintains short- and long-term funding options.
- Develop appropriate partnerships with other local charities and organisations.
- Working with the Finance Manager, preparation and oversight of resources and investments.
- Identify and manage risks within the organisation, ensuring appropriate controls are in place.
4. Partnership relationships and management
- Build strong and strategic relationships and alliances with the RSPCA and local organisations within the community.
5. Operation Management
- Provide value driven leadership, support and professional development across the organisation, including performance review processes.
- Monitor and review the organisational structure, performance and quality of the services provided to the public in all areas.
- Ensure all policies are up to date and relevant.
- Acting as on the safeguarding leads for the Charity, manage the concerns from staff, customers and visitors, in line with the policy and procedures.
- Promote the importance of the Welsh Language and culture, Equality, Diversity and Inclusion and acting as a role model for the inclusive values of the Branch.
6. People Management
- Effectively line manage the senior staff.
- Encourage a culture and ethos of consultative and collaborative working throughout the organisation.
- Position the Branch as an employer of choice.
- Maintain effective relationship with Trustees.
7. Other
- Promote the work of Llys Nini where appropriate.
- Carry out any other work or duties that are reasonably requested
Person Specification
Knowledge/Qualifications
- Educated to degree level or equivalent relevant experience (Essential)
Experience
- A proven record of strategic leadership and operation management (Essential)
- Experience of working with people of a wide range of backgrounds.(Essential)
- Experience in running commercial operations, managing budgets and resources, income generation. (Essential)
- An understanding of Charity Law and expectations from the Charity Commission.(Desirable)
- Experience in grant applications and funding (Desirable)
- Experience in HR (Desirable)
Essential skills:
- Financial and commercial business acumen including devising and managing income streams.
- Ability to innovate.
- Ability to lead and manage staff.
- Good communication skills to be able to work with and report to the Board of Trustees, staff and partnerships.
- A strong sense of responsibility and accountability.
- Ability to negotiate.
Desirable skills:
- Communicate through the medium of Welsh.
Values
- Compassionate – we care about the lives of animals and have empathy for people.
- Inspirational – we take the lead and speak up for others.
- Committed – we are committed to giving animals better lives and people better opportunities.
- Integrity – we are honest and trustworthy
How to apply:
Please forward your CV together with a covering letter, (no more than 2 pages of A4) highlighting your suitability for the job role.
We will interview people who can show in their covering letter that they meet the Essential qualities in the Person specification as well as considering the competencies. We will use the interview and assessment process to establish if the candidates have both the necessary essential qualities and competencies. References from suitable sources, including current employer, is essential prior to contract being issued.
The successful candidate will be dynamic, have a track record of achievements, be prepared to be hands on and be a self-starter, have a flexible approach, be passionate and ambitious for the positive impact of RSPCA Llys Nini in the local community.
Closing date for applications: 31 October 2025
Interview dates:
Online assessment via Teams - w/c 10 November 2025
In person interviews – w/c 17 November 2025