Customer services volunteer volunteer roles in cheshunt, hertfordshire

Go Dharmic is seeking a dedicated and detail-oriented volunteer to assist in managing and growing our online stores on Shopify and eBay. This role supports our fundraising efforts, with all proceeds going toward humanitarian aid, food relief, and environmental initiatives.

Key Responsibilities:

• Manage product listings on Shopify and eBay (descriptions, pricing, photos)

• Support inventory tracking and order fulfillment coordination

• Monitor customer queries and provide timely responses

• Assist with basic marketing tasks, such as promotions and social media integrations

• Analyze sales reports and suggest improvements to drive growth
   

Ideal Candidate:

• Experience with Shopify and/or eBay platforms

• Strong attention to detail and organizational skills

• Interest in social impact, charity, or nonprofit work

• Able to commit a few hours per week remotely

London City Mission (LCM) shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.

Webber Street is LCM’S Day Centre for people who are homeless - based just around the corner from Waterloo station. We welcome up to 70 guests a day - we seek to give them not only relief from life on the streets, but also help in taking the first step out of homelessness.

We also seek to meet the emotional and spiritual needs of guests, as well as the physical ones, to help restore some of the dignity that life on the streets has taken from them and to share the life-transforming news of Jesus!

Role Description:

Morning Volunteer (Mondays to Thursdays 8:00-12:30)

This role involves serving our guests breakfast at our morning sessions when we usually have around 60-80 guests each session. Our volunteers come from many walks of life, backgrounds and church traditions, we want to make the best use of your gifts to connect with all of our guests and provide relevant support to them.

No. of volunteers required:  3 each morning

Afternoon Volunteer (Mondays to Thursdays 13:00-16:00)

You can also join us in helping at our weekly afternoon sessions when we have a smaller number of guests. Perhaps you have a gift of listening and coming alongside others; maybe you have artistic gifts where you can come up with new ideas for art and crafts activities and taking the lead in making these happen; maybe you have the skills to help the men with their CVs; maybe you like to show hospitality in welcoming our guests or have a heart serve drinks and refreshments; you can also join or be the lead of our weekly Bible Group.

Our weekly afternoon schedule are as follows:

Mondays- Arts group

Wednesdays- Bible group

Thursdays- Drop in (fortnightly)

No. of volunteers required:  2 each afternoon

Women only space (Fridays 9:00-12:30)

This is a designated safe space for women guests which operates once per week at our centre.  You can join our team if you would like to support our women guests.

Note: This is for female volunteers only

Centre Team

This role involves supporting the centre practically by working in our clothes store, assisting in the kitchen, and doing other practical jobs around the building such as maintenance. It's a hands-on type of role but a vital part of the ongoing ministry of Webber Street.

General Tasks

The role of volunteers at Webber Street Day Centre is to welcome and care for our guests from homeless communities. You will help to ensure smooth operation of the Day Centre by preparing the space and leaving, to help with respective activities based on its weekly programme. Specific duties will include some of the following:

Morning sessions:

o Meeting and welcoming the people who come to Webber Street Day Centre

o Assisting our staff and other volunteers in preparing the room for our guests and leaving it clean and tidy at the end of the session

o Socialising and chatting with those who attend

o Having gospel conversations with our guests

o Praying with guests at their request

o Signposting guests to where they can get help and advice

Afternoon sessions:

o Similar to the tasks in morning session, while volunteer may lead or help with art and craft activities, lead or help with bible group, welcoming guests and help with refreshments.

About You

We are looking for Christians have a compassionate heart to care for those on the margins of society and want to put their faith into action by serving.

We want to make the best use of your gifts and experience, as well as finding a time that fits with your schedule, so we’ll work with you to define how we can serve best. We have volunteers commit to come weekly, fortnightly or monthly etc.

You should be comfortable sharing your faith with guests at natural opportunities.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.

What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.

How often will I be needed?

• 4 Hours per Event

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast area Only

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.

FUNDRAISING VOLUNTEER

Fundraising Volunteer (RSPCA Finchley, Golders Green, Hendon & District Branch)

Do you have bags of enthusiasm and are good at organising events? If yes, volunteer for the RSPCA as a Fundraiser and have fun and meet new people whilst raising vital funds for animals in need in your area!

Overview of opportunity

As a Fundraising Volunteer, you will play a vital part in organising and assisting with our fundraising activities. All the proceeds from these activities go directly towards the essential animal welfare work that we do at branch level.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Finchley, Golders Green, Hendon & District Branch

The RSPCA Finchley, Golders Green, Hendon & District Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is local animal welfare. We take in neglected, abandoned & vulnerable animals locally, via our own animal welfare officer, as well as the national RSPCA Inspectorate officers. Our funds are mostly raised through our 2 charity shops.

Fundraising Volunteer responsibilities

• Organise, advertise, and promote fundraising activities to raise vital funds to improve animal welfare.
• Plan and participate in organised events for fundraising over an agreed period.
• Communicate all planned activities with staff and other volunteers.
•  Work alongside other volunteers, staff, and members of the public, ensuring excellent customer service at all times.
• Ensure best practice in fundraising and that it is legally compliant.

What we are looking for in a Fundraising Volunteer

•  Someone who is flexible and can offer an ongoing commitment.
•  Lots of enthusiasm to help us raise much needed funds
•  Good communication and organisational skills
• Friendly and approachable
• Ability to work on own initiative

What we can offer you as a Fundraising Volunteer

• You will be making a massive difference to the welfare of the animals in your area.
• Join a community which will enable you to meet new people and make new friends.
•  Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role

CHARITY SHOP ASSISTANT

Charity Shop Assistant (North Finchley - RSPCA Finchley & District Branch)

Our charity shop in the heart of North Finchley is looking for a friendly volunteer to join our team and help make our shop a huge success. Make new friends, have fun, and help us help more animals!

Overview of opportunity

As a volunteer Charity Shop Assistant, you would join a small team working with the shop managers and other volunteers to help make it a success and raise vital funds for animal welfare.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About Our Charity Shop in North Finchley

The shop is part of the RSPCA Finchley, Golders Green, Hendon & District Branch and plays an essential role in raising the profile of the RSPCA in our local community and funds for our branch so that we can continue our vital animal welfare work. Our shops sell a mixture of donated items, including clothes & accessories, books, bric-a-brac, electricals and collectables.

We have positions available on the shop floor and in our stock room or you could

volunteer to do a mixture of both.

Volunteer Charity Shop Assistant responsibilities

•  Helping customers in the shop find what they need.
•  Accepting donations of items and money from the public.
• Processing sales through the till and card machine, including Gift Aid.
• Sorting through donated items to determine what we can sell.
•  Preparing donated items for sale by steaming and hanging items.
• Merchandising stock on the shop floor.
• Creating attractive shop window displays.

What we are looking for in a volunteer Charity Shop Assistant

•  Friendly volunteers who are confident talking to people.
• Retail experience would be ideal but is not necessary as full training will be given.
• We are ideally aiming for someone who is flexible and can offer an ongoing commitment predominately on set days each week based on your availability.
• Good communication and numeracy skills.
•  You will need to be aged 18 or over.

What we can offer you as a volunteer Charity Shop Assistant

•   A way to meet new people and make new friends in your local area.
• A place where you will learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
• An excellent induction and training programme relevant to your role.
•  The opportunity to make a huge difference to the welfare of animals.
•  Reimbursement for any reasonable travel expenses you may incur whilst volunteering with us.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Public Relation/Marketing Trustee- Join Us in Transforming Children’s Lives!

At School-Home Support, we believe every child deserves the opportunity to be in school and ready to learn – no matter the obstacles they face. Our mission is simple yet ambitious: to ensure that every child is in school, every day, by 2050. We are looking for a passionate individual with PR/Marketing knowledge to help us make this vision a reality and have a lasting impact on children and families across the country. 

We’re seeking an individual who shares our passion for improving children’s lives. If you have experience as a trustee and are ready to take the next step in your governance journey, we would love to hear from you. 

Who We're Looking For:

We are looking to recruit a PR/Marketing Trustee who is passionate about the work of School-Home Support and brings energy, commitment and leadership combined with a willingness to advocate for the work we do and the cause we serve. 

As a PR/Marketing Trustee, You Will: 

• Contribute to setting goals, targets, and overall policy for the organisation

• Share your expertise and networks to support the development and growth of the charity. 

• Help ensure compliance with our legal obligations and the organisation’s core purpose. 

• Provide oversight of the budget to guarantee School-Home Support’s financial sustainability. 

• Support the Safeguarding Lead to ensure measures are in place for safeguarding for the children and families we support and the staff team

• Act as a champion and ambassador for School-Home Support, enhancing our reputation, representing us at key events, and supporting fundraising efforts. 

What We Offer: 

• Impactful Role: By joining our Board of Trustees, you will play a key role in shaping our national impact and supporting our mission to transform the lives of children in need. 

• Training & Development: You will receive tailored training specific to your role and access to additional learning opportunities through our staff-led EDI networks. 

• Networking Opportunities: You’ll have the chance to expand your professional network and make valuable connections within the education and charity sectors.

• Support Throughout Your Journey: We will buddy you with a more experienced trustee or corporate volunteer to ensure you feel supported and confident throughout your time with us.

Expectations:

• Commitment: A commitment of three years to this voluntary role

• Meetings: Attend four half-day board meetings and one AGM each year, which are typically held in Stratford, London, or remotely. 

• Sub-Committees: Participate in one of our sub-committees to help guide specific areas of our work. 

• External Events: Attend 2-3 fundraising events each year (usually evenings) and make at least one school visit annually. 

• Inclusion & Diversity: A strong commitment to inclusion, equal opportunities, and the promotion of diversity in all aspects of your work.  

If you’re ready to make a difference and contribute to creating brighter futures for children and their families, we want to hear from you! 

To learn more about this exciting opportunity, please review the Trustee Pack and submit your application today!

Join Us as a Trustee and Help Tackle Food Poverty in Hackney

We are a dynamic, mission-driven charity with a turnover of £1.5 million, working at the heart of East London to address food poverty and support our richly diverse community. Our work is impactful, community-led, and more vital than ever.

We are now seeking two new Trustees to join our dedicated Board.

What We’re Looking For

We are looking for individuals who are:

• Passionate about social justice and food insecurity and committed to making a meaningful difference in East London.
• Able to dedicate time for 5 Board meetings per year (including one all-day away day), as well as 4–5 committee meetings annually.
• Willing to engage actively between meetings, contributing to decision-making, strategic guidance, and supporting our staff and volunteers.

We are particularly keen to appoint trustees with expertise in:

• Legal affairs, to help us navigate governance, compliance, and contractual matters.
• Human Resources / Equality, Diversity and Inclusion (EDI), to support us in ensuring our organisation reflects and serves our community with integrity and care.

However, we welcome applicants with other relevant skills or lived experience that could enrich our work.

Why Join Us?

As a trustee, you’ll be part of a committed, forward-thinking team, helping to shape the strategic direction of a charity that has a direct, positive impact on people’s lives. This is an opportunity to apply your knowledge, grow your experience, and support a cause that matters.

If you share our values and are ready to make a difference, we’d love to hear from you.
Closing date 11th August. 

Family Friends carefully recruit, train, and match volunteers with families in Central-West London. Our volunteer befrienders offer practical and emotional support based on each family's unique needs and potential. We offer two volunteer opportunities - Big Buddies and Parent Buddies.

Volunteers will aim to help parents to discover their strengths, build confidence, and resolve difficulties. Volunteers meet with their match weekly for a period of 6 -12 months.

Activities might include:

• Supporting a parent to take their children on days out.
• Helping to strengthen family relationships.
• Providing a listening ear.
• Helping parents to build confidence in themselves.

Essential Criteria:

• You must be able to commit to the Parent Buddy programme for a minimum of 6 months.
• 18+
• Must have lived in the UK for the last 2 years

What we provide in return:

• Full induction training and ongoing training
• DBS check
• Weekly supervision and support
• The chance to learn new skills
• References provided after 6 months' commitment
• Reimbursement of travel and session expenses

We are an equal opportunities charity and value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.

In the first instance, please register your interest in becoming a volunteer with us - you can do that by contacting us here for an application form.

Once we've reviewed your application, a member of our team will be in touch with next steps.

RSPCA London South East Branch

Do you have professional expertise you could use to help a good cause? Are you passionate about animal welfare? Become our principal communications trustee and help us to maintain our branches affairs and improve animals’ lives.

Overview of the Branch Secretary opportunity

As a Branch Secretary, you would be in an essential volunteer role as the principal communications trustee managing and maintaining the administrative affairs of our branch. Using your expertise and skills, you will be able to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment may vary depending on whether the trustee takes on additional duties.

About the RSPCA

Founded in 1824, we have been saving animals for 200 years and are proud to be the oldest welfare charity around. We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible, they play an essential role in helping us carry out our important animal welfare work every day.

The RSPCA London South East Branch

The London South East Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The London South East Branch has two retail shops (Sydenham Road and Norwood Road) and supports the work of the Inspectorate through rehoming of animals within the branch area.

Primary responsibilities of the Branch Secretary

• To act as the primary contact point for all branch communications with the national Society, the branch committee, and the branch membership.
• Arrange branch meetings, ensure accurate minutes are taken and distributed in accordance with branch rules.
• Ensure all branch committee decisions are implemented and actions completed.
• Arrange the branch AGM including the compilation and distribution of the annual report, nominations, and agenda in line with the strict timetable laid down in the branch rules.
• Arrange the timely dissemination of the contents of all correspondence and literature received by the branch, ensuring availability to all committee members, and reply to all branch correspondence where necessary.
• Order and distribute RSPCA stationery, leaflets, posters and other fundraising and promotional material.
• Liaise with the Branch Partnership Manager (BPM) and group chief inspector and notify them of all branch meetings.
• Advise the BSS of all changes to branch facilities, services, and contact details.
• In the absence of the membership secretary, assume responsibility for the maintenance of the branch membership list.
• Submit recommendations for national Society awards to the BSS, in accordance with the wishes of the committee.

Core Branch Trustee responsibilities

• Appreciate and support the aims and policies of the RSPCA.
• Work in conjunction with fellow trustees and branch officers and jointly act in making decisions for the best interest of the branch and the RSPCA.
• Work with national RSPCA staff to ensure that the branch meets all minimum animal welfare standards (MAWS).
• In conjunction with your fellow trustees and Branch Partnership Manager write, adopt, monitor, and review a development plan setting out the short and long term aims of your branch.
• Actively participate in branch committee meetings and to attend the branch annual general meeting and regional conference.
• Be aware of the outcome of regional board meetings and support regional initiatives.
• Actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers and welcome new members.
• In conjunction with your fellow trustees, ensure the proper management and control of all activities and decisions relating to any premises held or staff employed by the branch if applicable.

What we are looking for in a volunteer:

Above all, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare.

Specific skills such as finance, fundraising, project management, business experience, awareness of employment and/or charity legislation can be useful, but not essential.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert, although commitment, common sense, and the ability to be objective are vital.

No previous trustee experience? That’s OK! We welcome applications from anyone interested in developing their skills by becoming a trustee and will provide relevant training.

What we can offer you as a volunteer Branch Secretary

• We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
• Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
• Trustees are elected for a 12-month term each year.
• Reasonable expenses will be reimbursed.
• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals on who cannot be a trustee or senior manager of a charity.
• References will also be required.

How to find out more about being a Branch Trustee

For more information on becoming a Charity Trustee, and to ensure it is the right decision for you view the Government Charity Trustee Guidance.

There is some information on the RSPCA website about Branch Trustees, and we have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment by welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring group rules are followed and that content is appropriate by alerting managers when inappropriate content is posted or when there is a safeguarding issue.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community by by engaging with the people with sight loss, local and national organisations.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers through regular moderator meetings

Time commitment
• This volunteering role requires a commitment of around 5 hours a week, there is the option to volunteer for a greater number of hours but this isn't essential.

How often will I be needed?

• 5 Hours per Week

Key requirements

• This role requires an enhanced criminal record check and 2 references.

Location

Region

• Yorkshire and the Humber, East Midlands, North West, South East, West Midlands, North East, South West, Greater London

Home based

• This role is home based

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.

PNH Support is celebrating its 10 year anniversary this year! Much has changed for patients living with the ultra-rare blood condition paroxysmal nocturnal haemoglobinuria (PNH) during this time including the development of a number of new treatments which have transformed many lives. Despite this, patients still face other continuing challenges, for example, dealing with fatigue and the psychological impact of living with a chronic disease. Importantly, patients also need their voices to be represented independent of healthcare professionals. As PNH Support can only continue to support the PNH community with the help of Trustees and volunteers, we are seeking new Trustees to become actively involved in our management and governance including the implementation of our recently developed 5 year strategy. Whether you are an experienced Trustee, or are considering your first appointment, wewould love to hear from you!

Our vision is “No PNH patient in England, Wales and Northern Ireland is alone. All are represented and enabled to live to their full potential with PNH.”

Our mission is to provide support through peer-to-peer contact, educational resources and advocacy.

The Board has recently undertaken a stakeholder engagement exercise to develop our new 5 year strategy to 2030 and new Trustees joining our Board will assist with executing and implementing this plan. Our Board will play a vital role in shaping the future of PNH Support, guiding our strategic direction, setting the budget, and making key decisions on significant initiatives. This is an exciting time to be joining PNH Support as our Board is expanding to drive the new 5 year strategic vision forward!

Becoming a Trustee at PNH Support is both a privilege and a responsibility. This role provides a unique opportunity to make a meaningful impact to the lives of people affected by PNH as well as for their families. As a Trustee, you will help guide the charity, ensuring we stay true to our mission and achieve significant results. Your leadership and insights will be vital to the charity’s success.

The Trustee Board is a diverse and committed team that provides governance and oversight. They ensure that the charity operates ethically, efficiently, and in line with its strategy.

This is an exciting time to be joining PNH Support as our Board is expanding to drive the new 5 year strategic vision forward! Becoming a Trustee at PNH Support is both a privilege and a responsibility. This role provides a unique opportunity to make a meaningful impact to the lives of people affected by PNH as well as for their families. As a Trustee, you will help guide the charity, ensuring we stay true to our mission and achieve significant results. Your leadership and insights will be vital to the charity’s success.

The Trustee Board is a diverse and committed team that provides governance and oversight. They ensure that the charity operates ethically, efficiently, and in line with its strategy. You are not expected to have in-depth knowledge of the legislation governing our work, as we will provide the necessary support and training as required. However, it’s important to be aware
that such legislation exists, and to ensure that PNH Support has the appropriate policies, procedures, and reporting mechanisms in place to maintain compliance where required.

Key responsibilities include:

• Strategic Leadership: Shaping and guiding PNH Support’s vision and future direction in line with the new 5 year strategy.
• Legal and Regulatory Compliance: Ensuring adherence to UK charity laws and fulfilling all reporting obligations.
• Financial Oversight: Monitoring the charity’s finances, safeguarding its assets, and managing risks effectively.
• Governance and Accountability: Promoting transparency, participating in decisionmaking, and overseeing management practices.
• Advocacy and Representation: Acting as an ambassador for the charity, promotingits mission and values to the wider community.

Do you - want to establish closer working relationship with the local police to improve community safety in Barnet?

Can you - spare a few hours a week to make this happen?

If so – we are looking for a Chair to lead Barnet's Safer Neighbourhood Board.

Role Overview: Lead Barnet’s Safer Neighbourhood Board, ensuring effective operation in line with MOPAC requirements. Manage all aspects of Board meetings and foster a collaborative environment.

Time Commitment: 4-5 hours per week on average

A Safer Neighbourhood Board is established in every borough giving local Londoners and victims a greater voice.

Barnet’s Safer Neighbourhood Board entails a team of volunteers and local agencies who will work together to advise the Borough Commander.

The Board consists of a wide range of individuals representing Barnet’s diverse communities alongside the statutory positions defined in the MOPAC Guidance[1], involving people of all ages and from all sections of the community. This includes those who may not have been actively involved before, who may be vulnerable or who have been a victim of crime.

Barnet’s Safer Neighbourhood Board will be required to:

Barnet’s Safer Neighbourhood Board will be required to:

 · Help identify and advise on Barnet’s local policing

· Monitor police statistical data, performance and confidence

· Fulfil a range of specific functions.

For more information please visit the role profile.

At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.

The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.

The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield. 

We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.

Knowledge, Skills and Experience

We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.

We’re keen to add these areas of skills and experience to our board:

• Financial, legal or HR matters (especially as they may apply to a small charity)
• Expertise in marketing, digital or similar technological areas
• Welfare benefits system and welfare rights advice or lived experience.

About the Role

All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.

Effective Trustees support our work by:

• ensuring we are working towards our vision, mission and values in everything we do
• ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
• approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
• appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
• constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
• actively representing and championing the work of the Welfare Benefits Unit.

Job Purpose

One Place London is a community interest company located in West London, engaged in Acting for Film and Music Recording workshops for young people aged 14-25, unemployed or at risk of getting involved in crime. As a key member of the Engagement Team working at Youth & Community Centres in Ealing and West London, this post will work alongside the Sound Engineer, Film Director or both to deliver Song-writing / music recording workshops and Acting for Film Workshops repectively, for young people aged 14-25.

Main Duties & Responsibilities

• Develop, promote and deliver engaging Songwriting workshop, Acting for film workshop or both for young people.

• Support, mentor, coach and ‘walk alongside’ individuals in their pursuit of independence and community cohesion.

• Undertake risk assessments and support planning interviews with new participants.

• Engage third parties to deliver support and activities to young people.

• To act as an advocate for young people and to engage partner agencies and services appropriate to the young people’s needs.

• Actively encourage job search, training, and volunteering opportunities with young people who are not in education, employment, or training.

• Undertake risk assessments and support planning with young people.

• Undertake training and professional development.

• Anything else reasonably requested by the management of the CIC.

Person Specification & Key Competencies

Qualifications and Experience:

• Demonstrable experience of programme delivery in youth, adult or community-based service

• An ability and willingness to relate positively to young people, visitors and staff

• An outgoing and friendly personality, able to communicate well and engage a wide range of people

• Ability to react positively and effectively when faced with unwanted high-risk behaviours from young people, whether targeted towards themselves, staff, visitors or other young people.

• An understanding of safeguarding principles and procedures

• An understanding of the issues facing young people

• An understanding of equality and diversity matters.

Personal Attributes

• A genuine enthusiasm for the work of the CIC.

• An outgoing and friendly personality, able to communicate well and engage positively with a wide range of people including with young people, visitors and staff.

• The ability to motivate and inspire others

• An ability to work under pressure and manage challenging situations.

• Good organisational skills in order to manage a highly varied and unpredictable workload.

• A creative and flexible approach to work.

We are an equal opportunities CIC with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing CIC who continue to support and achieve wonderful things within the west london community.

For further information on One Place London CIC, visit https://oneplace.london

Socials: @oneplacelondon