Job Description

• Job Title: CRM Data Analyst (Maternity Cover)
• Department:  Supporter Engagement, Data Services
• Salary: Competitive salary package
• Location: UK/AU Home Based
• Job Type: Full Time, 9 Month Contract

Background

Founded in 1998 by Jill Robinson, from her home in Hong Kong, Animals Asia promotes compassion and respect for all animals and works to bring about long-term change. We work to end the barbaric bear bile trade, which sees over 10,000 bears kept on bile farms in China, and, according to official figures, almost 1,000 suffering the same fate in Vietnam.

Animals Asia has to date, rescued over 600 bears, caring for them at our award-winning bear sanctuaries in China and Vietnam.

Animals Asia also works to end the trade in dogs and cats for food in China and Vietnam, and lobbies to improve the welfare of companion animals, promote humane population management and prevent the cross-border export of "meat dogs" in Asia.

In addition, Animals Asia campaigns for an end to abusive animal practices in zoos and safari parks in Asia and works closely with governing authorities to improve animal management and increase awareness of the welfare needs of captive animals.

The Animals Asia Foundation is at a critical juncture in its development and has the opportunity to achieve one of its core goals within the next 5 years which is to end bear bile farming in Vietnam forever.

Overview

Animals Asia currently raises $12m (USD) through its global fundraising and communications program. With a goal of ending bear bile farming in Vietnam within the next 5 years on the horizon, there will be new investment in individual giving fundraising and a major brand awareness and fundraising marketing campaign from 2019 onwards.

We are seeking an experienced & skilled CRM Data Analyst to join our Data Services function.  We currently provide our services in 5 markets; Australia, Germany, Hong Kong, UK, and USA.  Animals Asia has exciting plans to expand and grow its income and is now searching for a CRM Analyst to join our international team.

This is a rewarding opportunity for an experienced individual to work on many global, exciting data & systems projects, in ensuring the Data Services continues to deliver a valuable service.

Key responsibilities

• To manage & deliver clean, accurate, targeted and timely data selections from the database as briefed by the Supporter Engagement Team and Global Individual Giving
• To recommend and support improvements to data set up, capture and delivery to improve effectiveness of eDM, DM and TM campaigns
• To define/develop systems for rolling & global telemarketing campaigns
• To lead CRM Support team into maintaining robust supporter journeys and promoting the newly defined segmentation audience driven strategy
• To apply sector best-practice guidelines and ensure local compliance regulations are understood and met
• To develop and maintain campaign reports ensuring key KPI’s are monitored
• To ensure the provision of comprehensive regular reporting; to support decision-making, drive income & improve response rates
• To coordinate with the Individual Giving team ensuring they are briefed with CRM developments and mitigate impact to Individual Giving activity
• To effectively monitor and investigate data quality, making tangible recommendations for cleaning, and during data selection
• Manage relationships with internal stakeholders and showcase analytics using Tableau
• To provide support & guidance to the Supporter Engagement team

Communication & Relationship Building Responsibilities:

• Work in close liaison with Global Individual Giving and the wider teams
• Work with third-party suppliers and systems using their preferred methods
• To be an active and supportive member of the team, in order to contribute to a positive and supportive working environment to the Supporter Engagement team
• Champion effective use of the database and data accuracy and lead in making others more data literate and able to access information

Personal Responsibilities:

• To actively identify and participate in training, knowledge and skills development to deliver excellent support and administration to the Supporter Engagement team.
• To maintain & develop own performance to meet or exceed agreed targets, service levels with support from the Head of Data Services.

Person Specification

Knowledge, training & qualifications:

• At least 3 years proven Data Selection experience in Charities/NGO sector
• Good IT skills and computer literacy specifically relating to Microsoft packages
• Proven experience with reporting tools such as SQL, Pivot Tables & BI
• Clear & fluent in English as you will be working with an international team
• The ability to problem solve and independently manage & prioritize workload
• Strong business and numeric sense with analytical mind
• Good communication and interpersonal skills

Education:

Bachelor’s degree in computer science, information systems or marketing; university degree or equivalent

Interested parties please submit your cover letter, full CV with your availability to join. Please quote the position applied for on the email subject.

Only shortlisted candidates will be notified. Applicants not hearing from us within six weeks from the date of advertisement may consider their application unsuccessful.

Personal Data collected will be used for recruitment-related purposes only.

Data and Systems Analyst

Salary: £30,000 - £35,000 + excellent benefits

Contract length: 12 month fixed-term contract

Location: Stratford, London

Do you want to use your strong data management and analytical skills to help us beat cancer?

We are looking for a motivated individual to…

• Develop a thorough understanding of the Legacies databases (First Class and Siebel) in order to be a key point of contact
• Lead in all aspects of data maintenance, compliance and reporting across the Legacies team
• Develop and implement a system of checks and measures to provide confidence in data required for regular reporting
• Support in the creating of data processes and training the wider team
• Working with other Analysts, manage and update existing reporting dashboards for the Legacies team.

Our science holds the solution. At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years. We're smart, brave and ambitious individuals united by our relentless pursuit of beating cancer sooner.

Now we need a Data and Systems Analyst to support and enable our teams to use the Legacies database for all marketing, relationship development and planning activity.

You can help us through your…

• Relevant experience of working in a reporting role
• Advanced working knowledge of Excel
• Excellent attention to detail with an analytical approach to problem solving for a broad range of complex challenges
• Experience of completing analysis of data sets in order to inform business decisions
• Ability to influence stakeholders and get buy in for data process changes.

Our passion, determination and ambition leads us to set ourselves more and more challenging targets, which means you'll be confident and comfortable communicating with a wide range of people at all levels in the organisation.

You'll possess the ability to work independently and manage your own time and workload, as well as the ambition to deliver excellent results.

If you're as ambitious as we are, join our collective force and enjoy an excellent career with us. Together we will beat cancer.

Closing Date: Sunday 8th December 2019, 23:55

Please see the following link for a full candidate pack:

At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner. Should you need any adjustments to the recruitment process, at either application or interview, please contact us on

Please note, our head office is relocating from Islington to a new office space in Stratford, close to the Olympic Park.

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

Working within an expanding data insights team, you will be responsible for the delivery of insight and analysis across Muslim Aid as well as managing the Data Import Function. You will be responsible for providing regular insights, ensuring data is accurate through the development of internal policies and best-practice data process.

About the Role:

Working closely with Fundraising & Communications department, you will take responsibility for the provision of accurate data selections and segmentation for a wide range of fundraising and marketing activities. You will also work closely with the Supporter Relations Team to ensure that supporter communication activities, campaign coding and communication histories are recorded on the database accurately and effectively. You will contribute to building and maintaining a robust and accurate database in order to support our ambitious fundraising plan.

The main responsibilities of this role will be to:

• To produce quality analysis that is timely and utilises methods to achieve the best possible insights with the information available.
• To support the team’s analysis service through the provision of both regular and ad hoc reporting, marketing campaigns results summaries and other related analysis projects.
• To deliver marketing selections, segmentations, bespoke analysis and campaign performance reports in an accurate and timely fashion.
• To support the implementation of supporter hierarchies and rules of engagement to develop supporter journeys.
• Support the devising, implementing and monitoring of test activity that will enable us to learn more about how best to engage our supporters.
• To work closely with the fundraising and campaigning teams to understand their strategies, plans and needs to develop informative reporting.
• Work closely with Supporter Experience staff to ensure we constantly improve our supporter services processes particularly in how we use our database to develop a personalised supporter experience.

About You:

The ideal candidate will have a genuine interest in working for an INGO and understand the key role data insights can play in enhancing the humanitarian work of Muslim Aid.

You will have:

• A track record in delivering business intelligence, insight, or customer loyalty in a highly complex organisation.
• Experience of carrying out business analysis to inform evidence-based decision making and an understanding of how CRM systems.
• Good working understanding of analytical tools or languages (relational databases/ CRM), reporting tools and consolidation with third party data.
• Experience of the exploitation of a range of analytical techniques, including statistical analysis and demonstrable experience of solving complex business problems.
• An undergraduate degree in a related subject.

Why you should apply:

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for an ambitious Data Analyst to be able to support Muslim Aid in becoming truly data-informed and data-driven.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age.

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

The Connection at St. Martins is based in the heart of London, near Charing Cross Station and Trafalgar Square. The Connection has been helping homeless people since the First World War and is one of London’s largest homelessness charities. The Connection helps thousands of people each year through delivery of services for rough sleepers and people who are vulnerably housed.

Our services include:

• A Day Centre supporting 2500 people a year to engage in mainstream services.

• A Night Centre providing 750 people a year with access to emergency accommodation.

• Advice for 900 people a year so that they can access housing and improve wellbeing.

• Enterprise and Employment helping 700 people a year to move into work, learning and volunteering.

Our new strategy from April 2018 includes our aim to develop our services in new ways. This includes implementing a strengths-based approach to client work, consolidating the implementation of a new service model, creating better pathways for clients into health and treatment services and improving our systems to demonstrate impact. Along with a number of other developments, we have created a new ‘Knowledge and Innovation Team’ which works alongside the direct service delivery teams to act as the ‘engine room’ for innovation, quality assurance and best practice. The team takes a lead on areas of work including evidence and impact, volunteer development, policy and good practice, advocacy and client involvement. In 2019, The Connection began using the ‘In-form’ (salesforce-based) client database.

The Data Analyst role will perform a key function in the Knowledge and Innovation Team, drawing on the Inform database and other sources of information to ensure all parts of the charity have access to the data they require to fulfil their roles.

About you:

This role requires someone with the ability to use and interpret quantitative data and databases and the ability to explain quantitative data to non-technical audiences. You will be able to support colleagues to develop their abilities to collect, use and interpret quantitative information confidently. You will also have experience of gathering and synthesising data from multiple sources and the ability to communicate their conclusions orally and in writing.

You will be passionate about the value of data as an asset to shape improvements to services for clients in a busy and dynamic charity. Finally you will enjoy working with colleagues (including clients and frontline workers).

So, are you ready to take on this exciting opportunity?

To apply, you will need to submit an application form. Please read and then complete the application form ensuring that you have clearly demonstrated you meet the requirements of the role set out in the person specification.

Closing date: Friday 6th December 2019

Interview date: Wednesday 18th December and Thursday 19th December 2019.

This is a 12 Month Fixed Term Contract.

Victim Support Homicide Service is looking for a full time Data Co-ordinator to work 37.5 hours a week on a 12 month contract.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Victim Support are advertising the post of Homicide Service Data Co-ordinator to work within the support team and be responsible for the data provided by the service being robust, timely and meets the needs of the Homicide Service and its funders. This post is to be based in Saltaire (Bradford), initially on a 12 month contract.

The successful candidate will ideally have relevant prior experience in analysis of data and will be highly motivated, and able to record, monitor, and present high quality reports. You will be joining the National Homicide Service to provide insightful analysis of data held in the service, to encompass the identification and exploration of key themes and trends, and the analysis of the impact of support provided to service users.

You will be expected to extract numerous datasets, analyse the data and provide interpretations of the data to turn this into information. This information will then need to be relayed to managers to make changes based on your recommendations. Feedback is required in a variety of formats including presentations and written reports with the data visually represented in easy to understand formats.

The data analyst team is growing and it will be your responsibility to take an active role in shaping and forming the way in which data is collected and reported on to the service. You will need to have excellent communication skills and act as a point of contact for any staff member with data requests. You will work with and report to the Support Team and Data Manager to support the service and develop the reporting function of the service as it continues to grow. The ability to sustain good working relationships with internal members as well as external commissioned services and funding organisations is imperative to this role.

You will be able to work both independently and within a team to organise your tasks and diary to meet the reporting needs of the service, whilst being able to respond to ad-hoc requirements as they present. The ability to perform well under pressure and working to tight deadlines is a must with the ability to find creative solutions to problems as they are identified.

Administration and Strong IT skills are essential (word, Outlook, Case Management systems), as well as attention to detail and accurate recording on a case management system.

Please note this is an office based data co-ordinator post but will require travel. The role underpins the service, allowing the service to understand how it is operating and where performance is deviating from the required standard.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (E). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Being a Homicide Service Data Co-ordinator is a demanding role, but hugely rewarding. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

ABOUT US

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

OUR AIMS

We help people find solutions to some of the world’s toughest problems, made worse by catastrophic climate change and persistent gender inequality. Our aims are to:

 Make agriculture work better for smallholder farmers, many of them women, so they can adapt to climate change and achieve a good standard of living

 Help more people harness the transformational effects of clean affordable energy and reduce avoidable deaths caused by smoke from indoor stoves and fires.

 Make cities in poorer countries cleaner, healthier places to live and work.

 Build disaster resilience into the lives of people threatened by hazards – reducing the risk of hazards and minimising their impact on lives and livelihoods.

HOW WE WORK

We work on holistic solutions that change systems and have a framework to help us achieve our aims:

 Analyse the root causes of a poverty and vulnerability

 Define the change at scale we need to make

 Develop activities along three complementary paths: Demonstrate, Learn and Inspire.

- Demonstrate that our solutions are sustainable in the real world

- Learn by capturing evidence and adapting our approach

You will work directly with key suppliers and creative agencies, liaising to co-ordinate the successful execution of campaign activities

JOB FUNCTIONS AND ACCOUNTABILITIES

 Contribute to the 3 year strategic plan for donor development to maintain and develop engagement of existing supporters, through direct marketing activities, committed giving and stewardship, contributing to organisational planning process

 Support the implementation and delivery of a strong appeal programme and stewardship for both cash and committed giving

 Support the delivery of all activities to brief, time and budget. Ensuring value for money and compliance with Practical Action’s fundraising policies, data protection legislation and other codes of practice

 Contribute to the ongoing development and improvement of campaign management processes and procedures through efficient execution, ensuring ongoing evaluation and learning

 Deliver briefing and scheduling information to the Communications Team to ensure timely delivery of appropriate content and copy for campaigns, participating in collective planning

 Responsible for undertaking project research to support the delivery of activities

 Undertake occasional overseas trips to collect content if required

 Manage the electronic and physical storage of campaign materials

 Track and monitor campaign results through daily reports and produce results analysis for all channels ensuring value for money

 Contribute to the monitoring of the supporter development (income and expenditure) budgets.

 Ensure the Supporter Services Unit are well briefed, have samples and are provide with thank you letters in advance of activities going live

 Coordinate the delivery of activity and internal campaign briefs, print management and procurement, database selection briefs and schedule management, ensuring that all stakeholders are well briefed

 Coordinate the day to day relationships with suppliers and agencies, including responsibility for collating, synthesizing and sharing feedback on materials and activities

 Support the delivery of monitoring and evaluation of stewardship activities and supporter journeys to retain and motivate supporters

 Present and feedback on our work, our activities and results to a range of audiences internally and externally

 Keep abreast of individual giving development activities amongst competitors and the wider charity sector maintaining an awareness of commercial and sector trends and legislation that relate to Practical Action and its ability to grow its fundraising

 Ensure Practical Action follows and champions best practice relating to fundraising standards and our approach to supporter care. Share and promote best practice, priorities and outcomes

 Maintain compliance with organisational policies and attend mandatory training

 Undertake any tasks reasonably requested by the Organisation

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

Knowledge and Qualifications

 A level or equivalent qualification

 Knowledge of scheduling and project management

 Knowledge and experience of direct marketing techniques and practice for fundraising

 Working knowledge of GDPR and data protection and fundraising regulations and compliance

 Knowledge and understanding of industry wide good practice and developments in fundraising; awareness of trends and opportunities in the sector

 Proficient use of business IT systems, including Word, Excel and PowerPoint and the use of CRM databases preferably the Raisers Edge.

Skills and Experience

 Excellent organizational and time management skills, with proven experience in the ability to plan, prioritise, handle multiple tasks and meet deadlines in a busy environment

 Direct marketer at least 2 years’ experience working in a supporter development environment

 Good understanding of print production processes, media buying including briefing of suppliers

 Solid skills evaluating copy, succinctly synthesizing and collating feedback from multiple stakeholders

 Strong written and verbal communication skills; copy writing and proof reading, strong attention to detail and the ability to present internally and externally

 Experience of working with and building strong relationships with creative agencies, professional fundraising organisations, consultants and suppliers

 Good understanding and knowledge of donor audiences and segmentation

 Good analytical and research skills

 Team member who can easily work as part of a cross functioning team to deliver shared goals

 Presenting to a range of audiences internally and externally

 Experience and interest in international development and an ability to convey this to our supporters in a passionate way is desirable.

Please apply direct through our website.

Additional information

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action are committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 20th December 2019

Interviews to be held on Friday 10th January 2020

For the last thirty years, Stonewall has been working to achieve equality for lesbian, gay, bi and trans people. As a charity we rely on the generosity of private individuals, communities and organisations. Without it, none of what we do would be possible. Join us as our Supporter Care Officer and lead on providing excellent and efficient supporter care to our amazing donors.

Reporting to the Supporter Fundraising Manager you’ll focus on providing significant administrative support across the Supporter Fundraising team which includes Individual Giving, Merchandise, Legacy, Community and Challenge Events. You will review and develop processes to ensure that the organisation is operating efficiently and produce detailed analysis of our fundraising campaigns ensuring that there is a return on investment.

We’re committed to giving our supporters the best experience possible, and you’ll be a key part of delivering on our promises by processing and acknowledging both online and offline supporter donations and gifts, monitoring fulfilment and providing quick accurate reporting and responses.

This 6-month fixed term role is an ideal opportunity for someone looking to develop and broaden their fundraiser skillset and experience within a fast moving and rewarding organisation which involves ample cross departmental collaboration where you will be responsible for taking the lead on agreed-upon projects. You will work closely with the Finance team to ensure that all donations and trading income is accurately logged and reconciled on the CRM, you must therefore have an unwavering eye for detail and be able to manage multiple tasks at the same time without compromising quality.

Ideally, you’ll have experience in fundraising across a range of channels which will include data and campaign reporting and demonstrate strong time management, organisational skills and an understanding of the principles of supporter care. Excellent interpersonal skills will enable you to build and maintain relationships with donors, colleagues and suppliers.

If this sounds like you and you’re looking for a new challenge for your skills and experience, please complete and return an application form by 9.30am on the 13th December 2019. Interviews will follow on the 7th and 8th January 2020.

Supporter Care Manager
Hours: 21 per week
Salary: £26,000 per annum, pro rata
Contract: Permanent
Based: Cambridge

Arthur Rank Hospice Charity has an outstanding reputation for excellence in palliative and end of life care. We support people in Cambridgeshire, who are living with life-limiting illnesses and advance conditions. Our positive and practical services deliver care, counselling and education, helping patients to live well and their families to live on.

Our excellent staff survey results in 2018 helped us to achieve gold accreditation in the Best Employers (Eastern region) and in February 2019 we announced that our Cambridge Hospice has joined the success of our Alan Hudson Day Treatment Centre in achieving an ‘Outstanding’ CQC rating.

The Hospice’s Team has a tight knit and supportive culture, it is a culture of hard work, efficiency and ‘going the extra mile’ and we are currently looking for a Supporter Care Manager to join this team.

This is a very exciting role in which you will have direct accountability for the management of our Fundraising Database ‘Donorflex’. It is a hands-on role where you provide strategic reporting and insight to the function. You will line manage, support and develop Supporter Care Officer, run regular audits and, when appropriate, train/retrain colleagues ensuring users are utilising the system effectively.

The postholder will also be responsible for the maintenance and development of the database, to ensure it meets the requirements of the Fundraising and Communications Team and all applicable regulations.

The successful candidate will be educated to A Level standard or above, have excellent IT experience with good working knowledge of Excel or similar database products, experience of data capture of Gift Aid, supporter preferences and suppressions, experience of implementing and managing projects, be numerate and pro-active, have professional approach and excellent attention to detail.

Please note, that you will need to be a driver with access to vehicle for work purposes (mileage will be paid).

At Arthur Rank Hospice we value our staff and offer a range of benefits: Personal Pension Plan (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria), Employee Assistance Programme, Cycle to Work Scheme, Study leave, Lease cars (eligibility criteria applies), generous holiday entitlement, Staff Survey and staff Forum, access to Occupational Health Services, flexible working, ongoing training, Payroll Giving option, Group Life Assurance, Long Service Awards and staff discounts to our in-house Bistro and Salon HD.

Closing Date: 22nd December 2019
Interviews: 6th or 8th January 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position, please click the button to be directed to our website where you can complete your application for this position.

Unfortunately, only short-listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. 

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

No agencies please. 

I am currently looking for an experienced Supporter Care Coordinator to work within a dynamic Supporter Care team for an amazing children's charity.
The Supporter Care Team is the first point of contact for supporters across multiple channels (such as phone, email and postal communications) and as a result you will undertake a diverse range of stewardship and enquiry management activities. At every opportunity you will seek to enhance the supporter experience which should ultimately encourage future support.

Main duties:
Ensure that donations received from various channels e.g. direct debit, cheques, bank transfers are processed accurately and in accordance to our set procedures ensuring our deadlines are met and provide an acknowledgement where required.
To provide a high quality of service to our supporters and the general public who contact us concerning their support or our work
Routinely deal with a range of complex issues or queries from supporters
Ensure all responses to supporters are actioned according to the priorities agreed within the Supporter Care Service Level Agreements.
Following guidelines on data protection, cash handling, Gift Aid and other areas of fundraising compliance and be responsible for maintaining the supporter records and handling donations in a compliant way.
To write personalised, relationship building communications and thank you letters to supporters.

If you have the above skills and experience with great attention to detail, please apply online or contact Sekai today!

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

About the Role:

The post holder will play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The Supporter Experience team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

The main responsibilities of this role will be to:

• Maximise retention of existing supporters and grow the long-term value of the supporter base.
• Maximise the effective use of insight, data and knowledge in building and maintaining long-term relationships with supporters.
• Complete an audit of current supporter journeys across the organisation.
• Through research, testing and analysis, create new supporter journeys to increase engagement and improved income generation.
• Ensure we provide first class supporter care and stewardship through personalising and valuing our donors, fundraisers and volunteers and to build long term relationships.
• Ensure that all teams are enabled and empowered to identify opportunities and resolve issues to improve supporter care, loyalty and supporter retention.

About You:

To be successful in this role you will have:

• Significant supporter/customer care experience obtained from the commercial or charity sectors.
• Proven experience developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
• An understanding of the ‘Supporter Journey’ preferably gained in the charity sector
• Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities.
• Thorough understanding and experience of the principles of stewardship and a proven attitude of customer care.
• Excellent understanding of customer service and complaints management practices.

Why you should apply:

If you are process and data-driven and motivated by providing high standards of customer care, this role is an exciting opportunity for an goal-orientated individual to be able to lead on the mapping of the supporter journey and to build the processes supporting that journey.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

[For Country Offices]: Please do not include photo/Date of Birth/Marital Status/ Religion/Address on your application.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Full Time Role: 37.5 Hours per Week.

The Neighbourhood Support Officer will be responsible for the delivery of a highly effective information, advice and short-term support service for carers within the borough of Lewisham. The service is there to support carers to be able to continue in their caring role, for as long as they are able or wish to do so and is designed to help prevent or delay the need for more intensive intervention. The postholder will contribute towards monitoring and evaluation of the service and the achievement of organisational aims and objectives by maintaining accurate records, recording and monitoring referrals and maintaining up to date information on issues relevant to carers. The post holder will work with external partners and linked providers and be responsible for ensuring delivery of services in line with contract and requirements, achieving high quality and positive outcomes for carers. The post holder will be responsible for delivering the service to eligible carers within a designated part of the borough.

Main Responsibilities
Service delivery

• Deliver a comprehensive, high-quality information and advice service for carers which meets current, emerging and future needs and is compliant with all contractual obligations
• Provide advice, information and support to carers through outreach and community working in designated neighbourhoods.
• Provide short-term practical and emotional support to carers which will help prevent or delay the need for more intensive intervention and enable them to continue caring whilst leading independent lives.
• Assess needs of individual carers and agree and manage an individual support plan with each carer, as necessary, to provide appropriate and focused support.
• Make referrals on behalf of carers, signposting to relevant external agencies and supporting to access appropriate services.
• Organise, facilitate and deliver, as necessary, local, community-based groups and social events which help reduce social isolation for carers and encourage a network of peer support.
• Compile and maintain records, systems and filing in relation to carers, ensuring all policies and procedures are adhered to and that records are maintained in accordance with the Data Protection Act as well as all current legislation, standards and best practice.
• Carry out outreach work within community settings to promote awareness of carers and their needs amongst professionals and the public at large
• Liaise, work, and create effective relationships with other voluntary, statutory and private agencies and services as necessary in order to help identify carers, raise awareness of the importance of their role and develop the service.
• Ensure own knowledge and understanding of all internal policies and procedures as well as all relevant, external strategies, policies and legislation
• Contribute to the creation of service information packs and ensure all social, digital and print media are fully up to date with relevant, factual and accurate information and advice that is relevant to carers.

Managing Carer Support Volunteers

• To supervise and manage Carer Support Volunteers (CSV) within the neighbourhood area, with support from the service manager.
• To promote the role of the CSV externally.

Reporting

• Responsible for completing accurate monitoring reports and capturing accurate referral information.
• Responsible for maintaining confidential client records in line with Data Protection and internal confidentiality policy.

Representing the Organisation

Representing the organisation at external events and development forums

Other responsibilities

• Work collaboratively with other members of YVHSC team.
• Meet legislative and all relevant regulatory requirements
• Ensure the views of carers are upheld across the organisation
• Carry out duties in accordance with service principles, policies and procedures
• Liaise with health, social care and other providers on improving and linking the delivery of services to people in the borough
• Participate in borough-wide planning groups with statutory and voluntary agencies to represent the needs and interests of carers
• Attend meetings and training courses as required, including regular supervision meetings and annual appraisal with the Service Manager.

• Undertake from time to time such other tasks as may be required including administrative duties in connection with the post
• Uphold and implement the policies and procedures of YVHSC throughout all aspects of the work of the organisation.

To Apply please provide your CV and a covering Letter of no more than 2 sides referring to the Job Decription.

This is a great opportunity to play a key role as part of a busy supporter contact team for an inspiring animal welfare charity.

The Charity
An international animal welfare charity.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of encouraging supporters to retain or increase their support the charity.
To keep informed and up to date about all relevant issues relating to supporter care for example changes to legislation relating to charitable giving such as gift aid, data protection and the fundraising code of practice.
To undertake supporter administration tasks as required, including thanking, amending records, setting up direct debits and gift aid and when needed provide support to the donation and fulfilment function.
To undertake proactive communications to supporters and or organisations to support in the marketing and stewardship of community fundraising activities.
To steward community fundraisiers taking part in DIY events, supporting them at every stage following agreed processes and time frames and to achieve agreed conversion rates from enquiry to register.

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money and understanding the importance of delivering excellent customer care.
IT literate, across all standard office software with the experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral. Able to take responsibility for own communication style and understanding different viewpoints.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About us 
Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the changes needed to solve it altogether. We know that together we can end homelessness. 

About the role 
Our ambitious Marketing and Communications team is growing, so that we can build large-scale public support for our goal of ending homelessness for good. This exciting new role will build and lead a new supporter engagement function, developing a cross-organisational approach which inspires supporters to get involved in all aspects of our work including fundraising, campaigning and volunteering. You’ll work with all supporter-facing teams to share learning, insight and best practice so that all supporters have consistently exceptional experiences of Crisis.

Benefits 
As a member of the team you will have access to wide range of employee schemes and benefits including:  
 
- Interest free season ticket loan  
- Interest free bicycle loan  
- Rent deposit loan scheme  
- Childcare voucher scheme  
- 8% employer contribution pension  
 
Alongside our excellent staff benefits, we are committed to your ongoing training and development to build your skills, experience, and career. 
 
How to apply 
To apply, please complete the online application form by on our careers site by clicking 'Apply Now'. The job description can be downloaded by clicking the 'Vacancy Details' button to the upper right hand side of our online advert.  
 
Closing date: Wednesday 11 December  (11.59pm)
Interview dates:  Wednesday 8 January

 
At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the HR Team using the contact information on our website.
 
Registered Charity Numbers: E&W1082947, SC040094  

In this exciting role you will have the opportunity to build on audience insight to develop supporter journeys and the creative marketing activity across a variety of channels for this innovative and inspiring leading childrens charity.We are looking for someone to bring new ideas, be results focused and ensure campaigns are delivered to budget and targets.

The Charity
Have been helping children and young people in this country for over 130 years. They run local services that support children when they are at their most vulnerable and in desperate need of help, and are there for them every step of the way. They run over 100 local services that help thousands of young people who desperately need support, and campaign to get laws and policies changed to make childrens lives happier and safer.

The Role
Contributing to the delivery of powerful and value generating multichannel campaigns across all stages of supporter life cycle including acquisition, welcome, retention and reengagement.
Working with the Supporter Giving and Engagement Manager to plan and deliver multichannel campaigns including direct mail, email, online, social, mobile/SMS and telephone that deliver against supporter strategies and LTV goals.
Ensure end-to-end delivery of direct marketing campaigns, including planning; briefing; copy and creative development; proofing; sign-off; print and production process; audience selection; data briefing and processing, results monitoring; KPI reporting & writing end of campaign reviews.
Ensure all campaign activities and materials are produced accurately and in compliance with relevant data protection, gift aid legislation and in line with best practice standards and processes.
Work with and brief a range of internal teams or external agencies to aid research, development and delivery of new campaigns, messages and supporter journeys.

The Candidate
Excellent project management skills that deliver to deadline, to budget, across multiple teams and achieve goals.
Strong communicator with excellent oral and written skills, attention to detail, with the ability to write, evaluate and proof read audience and channel-specific copy, including experience of copy writing to meet a brief.
Good numeracy and data analysis skills. Understanding of end-to-end data processes, segmentation and data analysis. Able to interpret large sets of data to spot trends & adjust
fundraising activity to account for insights.
Ability to bring together internal and external stakeholders to deliver projects to agreed objectives.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.