Purpose of Job

The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.

This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.

In order to complete your application for the above role, we require you to answer the five questions attached.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.

Prospective interview date: w/c 1st November 2021

Location: Islington, London, however the role will initially be split between the London office (2-3 days per week) and working from home.  Travel within the UK may be required.
Salary:  £24,250 to £28,750 per annum inclusive 
Closing date: 01 November 2021 at 10.00am
Interview date: 10 November 2021 

This is a permanent role.

The type 1 charity, JDRF, is seeking a Fundraising Database Administrator to join our fundraising team.

We care about building lasting relationships with our 21,000 active supporters and we know that our database is critical in helping us to do that. For the right person, this is an opportunity to support our charity in using data to achieve our mission - to cure, treat and prevent type 1 diabetes for the 400,000 people in the UK currently living with the condition.

You’ll be responsible for developing and maintaining processes that assist the flow of external sources of data onto our database, supporting the Database and Insight Manager in activities relating to use of our CRM system - particularly with import quality and cleaning processes - and helping your colleagues with analysis and manipulation of data.

You’ll join a small but friendly and driven team at an exciting time as we implement our new Data strategy to transform how we use data to engage our supporters.

We’re looking for a colleague who is proactive, flexible and collaborative to support us in delivering our day-to-day data processes, engaging our supporters and growing our income.

As an employer we offer:

• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days and bank holidays
• Health cash plan
• Season ticket and cycle loan
• Pension scheme

A bit more about us. We also provide information for children and adults living with the condition at all stages from diagnosis and beyond.  We give a voice to people with type 1 diabetes and campaign for an increased focus on and funding for research to find the cure.

We want our employees to be committed and prepared to go the extra mile in finding the cure for type 1. Whatever your role is within JDRF you can be guaranteed that your work will always be rewarding.

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’ 

Are you passionate about Data and Analytics and how this can contribute to improving animal welfare? Do you have extensive experience in using R for data management, analysis and visualisation?

We are recruiting for a Data Manager to lead a team of 3, taking responsibility for shaping, implementing and managing a research data strategy for the Dogs Trust Research team.

Dogs Trust is the largest dog welfare charity in the UK.  With a nationwide network of rehoming centres and charity shops.  Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

The Canine Behaviour & Research department delivers the technical resources and skills to enable Dogs Trust staff to provide the best possible support for the dogs within its care and evidence-based advice to external stakeholders in order to improve canine welfare worldwide. The Research team aims to ensure that policy, practice and operational activity is based on the best evidence.

The research-data strategy will guide the collection, maintenance and reporting of data to support the strategic roles of the Canine Behaviour and Research department and other Dogs Trust departments to improve canine health and welfare, while remaining in line with the wider Dogs Trust data strategy. It will also seek to enhance the data culture and data literacy within the Research Team.

To be successful in this role you will have extensive expertise in using R for data management, analysis and visualisation, as well as an understanding of the operational practicalities of accurate data collection.  You will be fully conversant with all relevant Data Protection legislation and committed to its implementation, with the ability to explain complex information to lay audiences.

You will be a real team player with strong interpersonal skills, and you will be motivated by the aims and objectives of Dogs Trust.

Interviews will take place on 3rd, 4th and 5th November 2021 via Zoom.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.

As a member of the Fundraising Team, the Data Officer will work within our client's Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making. They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with supporters.

Our client has achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. They are keen to make a step change in their voluntary income. This is an exciting time of growth and opportunity for our client and they are looking for an enthusiastic person to join the team. This role is essential in ensuring that they have sufficient resources to provide a vital service now and into the future.

If this sounds like you, and you have the relevant skills and experience then our client would love to hear from you.

About our client:

They continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed. This would not be possible without the help and generosity of othe local community.

Location: Stokenchurch - nr High Wycombe, Buckinghamshire
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £24,000 to £27,500 per annum, plus competitive benefits

Closing Date: 3rd November 2021

You may have experience of the following: Database Officer, Data Analyst, CRM, Salesforce Administrator, DBA, Database Support, MS Access, MS Excel, System Analyst, Data Warehousing, Marketing Administrator, Raisers Edge, Fundraising, Fundraiser, Database Administrator, Direct Marketing, Data Integrity, Insight Analyst etc

Ref: 103 720

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Data Analyst role will be vital to Crisis’ BI function, providing evidence that will inform the decisions the organisation makes as it transforms the way it uses data.

About the role
As a Data Analyst you will work with colleagues across the organisation to provide the evidence that guides their decision-making processes. This will include using statistical analysis to help us understand the performance of the marketing campaigns, building engagement with our supporters, and developing Power BI reports to monitor metrics relating to all aspects of the organisation.

This is an exciting time to join the Business Intelligence team at Crisis, as we are growing to fulfil the demand of an organisation that is committed to embedding data and evidence throughout.

About you
To be successful in this role you will be able to turn the results of statistical analytical techniques into actionable recommendations. To achieve this, you will need a good knowledge of SQL as well as analytical and interactive reporting tools or languages, such as Python, R, Power BI, or Excel.

As well as the technical skills, you will also be a succinct communicator, able to translate your innovative findings into informative charts and graphs and discuss them with stakeholders around the organisation.
We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
 

Closing date: Tuesday 19th October 2021. 

Interviews will be held week commencing 25th October 2021

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
 
Registered Charity Numbers: E&W1082947, SC040094

The VCS Alliance is a successful organisation that prides itself on delivering high quality work through partnering with a wide range of Voluntary and Community Sector (VCS) organisations across Bradford District and Craven. We work closely with the local Health and Care System, and co-ordinate some of the local VCS representation within this thematic area.

An exciting opportunity to join our growing team at The VCS Alliance and help shape our internal monitoring process' and develop communication pathways with our expanding portfolio of clients across Bradford District & Craven.

KEY PURPOSES OF THE POST

• Provide support to the Project Management team in administering, collating, analysing and monitoring The VCS Alliance Project portfolio.

• Support The VCS Alliance to ensure the efficient flow of timely data and reporting

• Provide effective communication with all stakeholders.

• To provide administrative project assurance, including due diligence and compliance of Delivery Providers.

MAIN DUTIES AND RESPONSIBILITIES

1. Provide support to Project Managers in respect of the monitoring and administration of Projects and Contracts.
2. Work as part of the Staff Team to continually develop, improve and streamline monitoring, invoicing and evaluation systems and processes within The VCS Alliance.
3. In consultation with Delivery Providers and VCS Alliance colleagues, help to design and develop processes and systems for the capture and collating of monitoring information and data for Projects and Contracts.
4. Proactive engagement with Delivery Providers to ensure timely and accurate capture of monitoring requirements and to help with any related problems they may have
5. Record and report on the compliance of Delivery Providers against monitoring requirements of their contracts.
6. Provide consistent, timely and accurate monitoring data for use by Project Managers in reports to funders.
7. Ensure that all Delivery Providers have a clear understanding of what is expected regarding due diligence, monitoring requirements and other requirements, such as the training undertaken by their staff and ensure that all monitoring processes are accessible/usable for all Provider organisations
8. Support Project Managers to carry out the required due diligence with Delivery Providers including GDPR, insurance, professional registrations and having appropriate financial controls.
9. Work closely with the Project Support Officer to ensure coordinated administrative support is provided across all projects
10. Ensure that the relevant team member(s) are notified of any actual or potential contract delivery issues
11. Occasionally assist with meetings of Delivery Partners to provide input regarding monitoring and other contractual requirements
12. Develop strong working relationships and excellent channels of communication with all Delivery Provider organisations
13. Use a range of reporting systems, including Excel and Survey Monkey, to enhance the internal and external monitoring process.

GENERAL REQUIREMENTS

1. Undertake any training or development opportunities as may be required to keep up to date and fulfil the requirements identified for this role.
2. Attend regular supervision sessions and staff meetings.
3. Comply with all organisational policies and procedures.
4. Undertake any other duties as prescribed by and agreed with your Line Manager.
5. Work in line with The VCS Alliance’s Code of Conduct and maintain good relationships within and outside of The VCS Alliance.
6. Have a collaborative and flexible approach to work undertaken.
7. Work in accordance with The VCS Alliance’s Aims, Objectives and Values.
8. Promote The VCS Alliance with all relevant stakeholders.
9. Flexibility is an advantage. Please contact us to discuss what this means before accepting any offer of employment.

EQUALITY, DIVERSITY AND INCLUSION

The VCS Alliance is committed to promoting equality, diversity and inclusion, anti-discrimination and anti-oppressive policy and practice. Everyone who comes into contact with The VCS Alliance and its staff and volunteers will be treated with dignity and respect, and will not be discriminated against directly or indirectly on the grounds of any protected characteristic described in the Equality Act (2010) including their gender identity, sex, race/ethnicity, religion, marital status, sexual orientation, mental health status, age or disability. Job applicants, employees, volunteers and service users will be entitled these protections too.

HEALTH AND SAFETY

The post holder is expected to comply with The VCS Alliance Health and Safety Policy and take reasonable care for their own health and safety and that of others who may be affected by the work.

NOTES

All job roles are subject to change from time to time and this job description will be reviewed regularly. The job description is a guide to the work that you will be required to undertake and represents a range of responsibilities commensurate with the seniority of the post.

This post is subject to a 3 month probationary period. This post is currently fixed for two years (subject to review of ongoing funding).

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing Department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider Department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

The ideal candidate will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. They will have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date  Monday 1 November 2021 at 11:30pm

Interview date Monday 8 and Tuesday 9 November 2021

Starting Salary: £27,555 - £28,656

Contract: Permanent

Hours of work: 35 hours per week

Location: London (this role is office based)

CAFOD, one of the UK’s leading international aid agencies, is currently looking for a Supporter Care Assistant. Our busy Supporter Care team plays a key role as the main point of contact for our supporters and is responsible for handling enquiries by phone, email, letter and face to face.

This role will be helping us maintain a high-quality service to our supporters and you will be the ‘Face and Voice of CAFOD’. Your duties will include handling calls, emails and mail for most supporter enquiries including accepting donations, general enquiries about our work, taking and processing resource orders, inputting data to the database and responding to feedback – all within agreed standards. This position also covers reception duties including meeting and greeting visitors.

Key Responsibilities

Deliver exceptional customer service to create a positive impression of CAFOD

• Deal with telephone, email, postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way
• Handle complaints/ feedback from supporters
• Write bespoke responses to acknowledge supporter’s enquiries and feedback
• Process resource orders and handle event enquiries
• Take telephone credit card donations and set up Direct Debits ensuring security requirements are fully observed
• Update and maintain supporter information onto our databases
• Meet our service commitments to supporters
• Comply with Privacy, Data Protection and Gift Aid legislation

Reception duties

• Welcome visitors and staff at Reception and handle switchboard callers whilst providing excellent customer service in a courteous, professional and informed way
• Responsible for mail collections, deliveries and courier’s services
• Book taxis/ other transport needs as required
• Make public address announcements clearly as and when required
• Responsible for front of house security and safety ensuring all access requirements are adhered to
• Maintain a well-presented front of house area and as this is a customer facing role, staff should dress appropriately
• Undertake all related Reception tasks

To read more and apply, please visit CAFOD website to begin filling out the application process.

Part office/part home based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

The UK Committee for UNICEF (UNICEF UK) is looking for a Senior Data Analyst. This opportunity comes at an exciting time for the organisation as we look to implement and leverage modern cloud architecture to improve how data is used for decisions. You will communicate stories and insights through dashboards and deploy tools and models to add value to our main stakeholders.

You will have experience in:

• extracting, manipulating and preparing complex data sets,
• explaining complex ideas in simple terms,
• producing creative visualisations and models that add real value to stakeholders.

Closing date: 5pm, Friday 5 November 2021.

Interview date: Thursday, 18 November 2021 via video conferencing.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care Line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Victim Support is looking for a Data Performance Manager based out of our Banner Street, London office with flexibility to work from home during the week. The role will also require occasional travel to our other London Offices.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support is commissioned by the London Mayor's Office of Police and Crime to provide the London Victim and Witness Service (LVWS). This is a transformational service which provides end to end support across the criminal justice system for victims and witnesses. Victim Support also provides the London Children & Young People's service for young victims and witnesses.

The purpose of this role is to enable Victim Support services in London to perform in accordance with their contractual obligations, meet their key performance indicators and deliver best in class services. You will ensure our services meet the complex needs of victims and witnesses of crime via data led intelligence and continuous improvement of our service offer.

Working closely with the Head of Performance and Quality and senior operational leads, the Data Performance Manager will take a lead role in developing engaging, fit for purpose data products to monitor operational performance, unearth the drivers of quality, and quantify impact across London services. In addition, a key strand of your work will be collaborating with senior operational leads to improve the processes and practice that underpin performance and quality across our services.

The successful candidate will have proven experience in the development of modern data products to support strategic objectives and enhance operational performance. You will also have the ability to foster effective relationships to achieve business objectives, and a belief in the power of analysis and insight to deliver tangible outcomes for the public good.

Please see attached Job Description and Person Specification for further details.

Proposed interview date: Thursday 4th November 2021.

Victim Support offers competitive rewards and benefits including a £2,800 London weighting, pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change. There is flexibility in this role for both home and office working.

Applications should be explicit enough to provide good evidence against the criteria in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We are working with a wonderful charity based in South London to recruit a Part Time Supporter Care Officer, working flexibly around 21 hours per week you will have a mix of office and home-based working. The charity has gone through an impressive state of growth and is now seeking some additional help within their supporter care function, the role is a fixed term 4-month contract, that could extend as they continue to grow.

The role will suit someone that enjoys delivering excellent customer care and has a passion for the charity sector, our client is willing to train individuals who wish to develop their career within supporter care/ operations

Duties for the Supporter Care Officer:
Manage bespoke supporter queries, via telephone, email, and letter
Create thank you email and letters
Assist with supporter journey projects
Manage banking and post
Update records and Gift Aid status
Process and reconcile incoming gifts

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Homebased and UK office, London (minimum of 1 day per week in the office)

The vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role

Imagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.

Our pace and determination is stronger than even and together we can find a cure, and improve life for everybody affected by Parkinson’s.  Join us.

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK. 

What you’ll do:

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK

• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.

• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s 

What you’ll bring:

• Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner

• Demonstrable experience of working with a relational database and accurate data entry

• Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and written

• Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner

• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies

Closing date: 20 October 2021

Interviews will be held: 26-27 October 2021

Sounds like you? We would love to hear from you. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.  You will be required to cover your own travel expenses to the office.

Are you a confident Supporter Care Administrator with a ‘can do’ attitude who is looking to further develop your Supporter Care career within a high-performing Fundraising Department?

About the role

We are seeking a Supporter Care Administrator to join our growing Fundraising and Communications department. Reporting to the Supporter Care Coordinator, the successful candidate will be one of two Administrators responsible for the delivery of a high standard of customer care and operational support that ensures that our supporters are at the forefront of everything we do.

Day to day responsibilities include importing of data, processing of voluntary income, management of enquiries and complaints, and maintenance of the fundraising database. The wider remit of the role includes liaising with internal stakeholders, third party suppliers, financial and non-financial supporters, and members of the public with an interest in the organisation’s work; contributing to the periodic review and update of team processes and procedures; and taking the lead on role-appropriate tasks under the guidance of the Supporter Care Coordinator. The post holder will be accountable for working to agreed KPIs and SLAs, and for consistently meeting regulatory requirements; ensuring timely, accurate and compliant administration of supporter-related activity.

What we’re looking for

Applicants should be able to demonstrate relevant customer/supporter care experience including income processing, experience of working with Raiser’s Edge or another fundraising database, strong organisation and prioritisation skills, and a keen eye for detail. The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team. The ability to develop and maintain mutually beneficial working relationships is essential, as is the ability to communicate in an effective and professional manner. Experience of working with ImportOmatic data integration software would be advantageous but is not essential.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Pension

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 25 October

Interview and assessments on: week commencing 8 November

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.