Data and supporter services officer jobs

Transform data into a lifeline for animals and become the strategic engine behind our global conservation efforts. As our Data Intelligence & CRM Officer, you will unlock the hidden potential within our data to drive life-saving results for orangutans, bears, and primates around the world.

Why This Role Matters

At International Animal Rescue, we don’t just rescue animals, we work to protect habitats, and work with communities to deliver holistic and sustainable conservation strategies that boost biodiversity and mitigate climate change.

Your expertise won't just live in a spreadsheet - it will directly inform how we connect with our supporters and fund our mission to release rescued animals back into the wild. You are the bridge between the fundraising team, the CRM and real-world conservation impact.

The Opportunity

This is a high-impact, hands-on role where you will act as the day-to-day lead for our fundraising CRM. You will:

Drive Income Growth: Create high-quality supporter intelligence that maximise the success of our direct mail and digital campaigns.

Uncover Actionable Insights: Analyse supporter behaviour and campaign performance to provide the strategic recommendations that guide our fundraising team.

Master the CRM: Take full ownership of data imports, quality control, and GDPR compliance within our CRM (Donorfy) ecosystem.

Shape the Future: Identify opportunities to improve reporting and data visualisation, helping us work smarter to save more lives.

Who We Are Looking For

You are a data enthusiast who thrives on finding the story behind the numbers. We need someone with proven CRM management experience and a solid grasp of creating meaningful information who can present technical findings to non-technical colleagues with clarity and passion. If you are a collaborative problem-solver who wants to apply your analytical skills to a mission that truly matters, we want to hear from you.

Please read the full job specification for more information.

Join us in shaping the new Fair Futures for Young Carers programme in Scotland, as we build a national schools‑focused initiative and lay the foundations for sustainable young carer support across the country.

Carers' Trust are looking for a Programme Officer with a strong commitment to equality, diversity and inclusion, ensuring young carers are at the heart of programme design and development.

As the postholder you will:

· Build strong partnerships with schools, carer services and young carers.

· Lead programme promotion, training and events and represent the Fair Futures programme across Scotland.

· Gather insights and data to support ongoing development, evaluation and wider systems‑change.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a Community Outreach & Partnerships Officer to support the delivery of the Connect to Work programme across Kingston and Sutton. This is a full-time role (35 hours per week), working Monday to Friday, with core hours of 9.00am–4.30pm. Hybrid working is available, with a minimum of three days on site per week. Evening work may be required on occasion.

You will report to the Connect to Work Operations Manager and work closely with internal teams and local stakeholders to ensure the service is well integrated and reaches residents who will benefit most.

What you’ll be doing

If you were working with us, your days would be varied, outward-facing and rooted in partnership working. You would play a key role in building and maintaining strong relationships across Kingston and Sutton, working with local organisations to ensure eligible residents are identified, engaged and referred into the Connect to Work programme.

You would proactively engage with a wide range of partners, including Local Authority teams, Jobcentre Plus, health services, VCSE organisations and community groups. This would involve attending forums and partnership meetings, delivering tailored information sessions and presentations, and promoting the Connect to Work service so that referral pathways are clear, effective and aligned with contractual targets.

A central part of the role is ensuring Connect to Work is well integrated with existing local provision. You would work alongside partner teams, including co-locating where appropriate, to support warm handovers into the service and improve participant journeys. You would also identify gaps in local provision and work with internal colleagues to develop solutions that improve access and outcomes for residents.

You would manage and develop strong working relationships with key stakeholders, supported by the Operations Manager and Senior Integration and Partnership Manager. This includes maintaining regular 

communication with partners, contributing to partnership action plans, and providing updates on progress, impact and service developments. You would work collaboratively with internal teams to maximise opportunities for skills development, vacancies and sustainable employment outcomes.

Alongside outreach activity, you would ensure all work is delivered in line with contract requirements, safeguarding protocols and data protection standards. You would maintain accurate records of partnership engagement and referrals, provide timely updates and reports to support service monitoring, and contribute to internal meetings, service reviews and audits. The role also includes attending supervision, appraisal, training and development activities, and acting as a positive ambassador for the organisation by embedding its values in all interactions.

Above all, this role suits someone who enjoys working with people, building trusted partnerships, and helping communities connect with opportunities that support long-term employment and wellbeing.

What you’ll need

We are looking for someone who brings the following skills and experience:

• Experience of outreach, partnership working or community engagement within employment, health, social care or VCSE settings

• A strong understanding of the importance of integration and partnership working within employability programmes

• The ability to build and maintain effective working relationships with a wide range of stakeholders

• Confident verbal and written communication skills, with the ability to present information clearly and persuasively

• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment

• Experience of working towards targets or outcomes while maintaining a people-centred approach

• Good digital skills, including Microsoft Office and the use of databases or CRM systems

• An understanding of confidentiality, safeguarding and data protection (GDPR) requirements

• A clear commitment to equality, inclusion and supporting people who face barriers to employment

The following experience and knowledge would be beneficial, but is not essential:

• Knowledge of Kingston’s local labour market, services and community networks

• Experience of working on government-funded employability programmes

• Experience of engaging people with mental health and/or physical health needs

• Experience of monitoring, recording or reporting on outreach and referral activity

What we offer 

• £35,000 per year 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

• Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What's next

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

This is a newly created role offering the chance to build S&G Mind’s data function from the ground up and shape how information drives real impact for people using our mental health services. We are seeking someone who can combine strong technical skill with a commitment to improving systems, insight, and organisational learning.

As our Data & Insights Officer, you will play a central role in ensuring that our data is accurate, secure, and effectively used to guide decision-making. You will lead on the development of high-quality reporting, performance insight, and data visualisation, helping teams understand what our information tells us and how it can support improvement.

The role sits at the heart of our quality and assurance work. You will strengthen our governance practices, support colleagues with data protection responsibilities, and ensure our systems meet national expectations, including the Mental Health Services Data Set (MHSDS). Working across S&G Mind, you will help embed consistent processes, improve data literacy, and promote a culture of accountability and good stewardship.

This position is well suited to someone methodical, proactive, and confident working across multiple platforms and datasets. You will thrive if you enjoy improving systems, streamlining workflows, and turning complex information into clear, meaningful insight.

Joining S&G Mind means becoming part of an organisation committed to supporting people experiencing mental health difficulties across Swindon and Gloucestershire. You will have access to flexible working arrangements, generous leave, ongoing training, and the opportunity to make a tangible difference within a respected local charity.

If you have the technical expertise and the motivation to build something genuinely impactful, we would welcome your application.

About the job

We want Sheffield to be a safe, happy and inclusive city for young people where there is accessible support, opportunities and a sense of belonging. Sheffield Futures is a charity that exists to provide a safe, supportive environment for young people, giving them the tools and opportunities they need for a healthy, happy life.

The Role

The Data and Impact Officer role will be analysing and demonstrating our impact to funders and policymakers, by identifying ways to improve our data management and provide recommendations.

This role will support our data literacy, will identify ways to improve our data management, and will support our data-informed decision making. You will also deliver training for all key staff on data collection and on best practice for using our business systems and solutions.

In addition you will work closely with the senior leadership team and the Monitoring, Learning and Evaluation Officer (MLE), to ensure that new and existing programmes and projects are designed with adequate quality, evidence and impact measures to ensure commitment to continuous service improvement.

The full Job Description and Person Specification can be found at Sheffield Futures website

This post is part-time 18.5 hours per week, on a fixed term contract until January 2028.

The benefits package for this role include:

• A salary of £30,753.18 which will be pro-rated to the part time hours
• Free membership of Westfield Health
• 3% Employers Pension Contribution with Life Assurance Cover
• Up to 30 days annual leave plus bank holidays pro-rated to part time hours (pending service)
• Free eye test and flu vaccination vouchers
• Access to a range of local discounts Equality,

We are an equal opportunities employer and welcome applications from all candidates that meet the requirements of the role. We recognise the positive value of diversity, promoting equity and celebrating inclusion, and we welcome and encourage job applications from people of all backgrounds. Under the Disability Confident standard, disabled applicants who meet the essential criteria of this job are guaranteed an interview.

Applications for this role can be made by clicking the link in the job ad on our website at Sheffield Futures This ensures that shortlisting is undertaken on merit.

The closing date for applications is Tuesday 17th February 2026.

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

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About the role and you

We are looking for a data professional to support and manage significant changes in the way our charity uses, processes and manages data. Our teams pride themselves on evidence-informed practice, using research and data to enhance their work at every stage. There are elements of our charity’s work which are unique to our field, making our data highly valuable in contributing to the future of preventing child sexual abuse. We collect data all the time: on the individual progress of our clients, the reach of our campaigns and the demand for our support. As part of our new Tech and Data Strategy, we are taking the next stage in our use of data analysis and data science, ensuring that we use our data more effectively and efficiently to support our teams in preventing child sexual abuse.

We are looking for a Data Scientist/Analyst to help us make this change. You will be based in the LFF Research Team, reporting to our Director of Research and Impact.

This role will facilitate better use, processing and management of data across the organisation. It will focus on four areas:

• Data systems and structures
• Data analysis
• Data visualisation
• Data security and compliance

The postholder will work alongside experienced researchers to develop a new portfolio of priority projects to enhance our work. With no fixed task list or assigned service, this role offers the freedom to explore and innovate, identifying where data, data science, and data systems can drive real change.

This role will be remote or hybrid - we have offices in Bromsgrove, Epsom and Edinburgh.

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Q&A webinar

Our Director of Research and Impact, Tom Fisher, will be hosting a Meet & Greet webinar for 1 hour on 3rd February between 12-1pm.

Tom will talk through the role, the team and the wider data/research context. He will also take questions from attendees.

Those thinking about applying can join the call and ask questions using the below Microsoft Teams link.

Microsoft Teams meeting
Meeting ID: 320 188 935 120 24
Passcode: ax69zf2N

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What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

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How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents to us by 10th February 2026. Stage 1 interviews are scheduled to take place on 25th and 27th February 2026 and stage 2 interviews are scheduled to take place on 5th March 2026 for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

Please avoid using AI generated responses as these will automatically be discarded – we want to hear from the real you.  Please note that only applications with all sections completed will be reviewed during shortlisting.

Previous applicants for this role need not reapply.

#data #research #datascientist #dataanalyst #dataanalysis #datasecurity #datacompliance #datavisulisation

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Database and Operations Officer (Maternity Leave Cover)

Hours: Full-Time (9am-5pm, Monday to Friday).  Part time considered, minimum 4 days per week

Job Location: Amersham, Buckinghamshire

Contract: Fixed-term, 12 months contract to cover maternity leave

Salary: £26,000 pa

Pension: 7% non-contributory

Annual Leave: 28 days, plus bank holidays

Other Benefits: Employee Assistance Programme (EAP), Free Parking

Job Description

To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity.  The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery.

Key Responsibilities

Database Management (Beacon CRM – Fundraising Database)

• Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry.  Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data.
• Develop overall data management structure of supporter records and processes.  Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting.
• Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer.
• Handle all enquiries received through the CRM system, providing timely and appropriate responses.
• Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system.
• Generate reports and analytics from the CRM system to track and measure key metrics.
• Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database.
• Training staff members on how to effectively use the CRM system.
• Customise and configure the CRM system to meet the specific needs of the organisation.
• Monitor and enhance data quality and integrity within the CRM system.
• Keep abreast of CRM system updates and new features to maximize its functionality.

Operations Administration

• Provide administrative support to the organisation.
• Managing enquiries received by the charity by post, email, and phone.
• Keep a tidy office environment.
• Maintain data management processes and procedures to ensure data accuracy, consistency, and security.
• Manage and update filing systems, and other organisational documents.
• To be main day to day contact for our external IT support contractors and cleaning contractor.
• Assist with the coordination and organisation of meetings, events, and travel arrangements.
• Prepare and distribute internal communications and correspondences.

Finance Administration

• Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases.
• Maintain accurate financial records by recording daily financial transactions.
• Prepare and process invoices, payments, and expenses.
• Monitor accounts receivable and accounts payable.
• Provide support during financial audits and examinations

 This job advert may close earlier than first advertised if enough suitable applications are received.

The Vacancy

Job Title: Fundraising Data Insight Officer

Location: London/Hybrid

Salary: £37,520.19

Weekly Hours: 35

Reference: YMC1166420

YMCA is the oldest and largest youth charity in the world. Established in 1844, our movement now supports more than 58 million people across 119 countries – empowering young people to belong, contribute and thrive. In England & Wales, YMCA is made up of 83 independent local organisations supported by YMCA England & Wales, our national body which helps develop national programmes and represents our work with government and key stakeholders.

We are now looking for a Fundraising Data Insights Officer (FDIO) to join our Data Insights & Supporter Experience team. This is a fantastic opportunity for someone who loves turning data into insight and wants their work to make a meaningful difference for young people and communities across the country.

About the role

The FDIO will take the lead in developing the reports, dashboards and insight that directly support fundraising growth. Working closely with colleagues across the fundraising team, you’ll build accessible visualisations, monitor performance against key metrics, and support predictive analytics projects such as donor retention modelling and lifetime value forecasting.

You’ll also work hand-in-hand with our Database Manager to improve data quality, support data imports and ensure we are capturing information effectively across the organisation. An important part of the role will be helping non-technical colleagues understand and interpret data so they can make confident, insight-driven decisions.

About you

We’re looking for someone who has hands-on experience with CRM systems (ideally Raiser’s Edge or similar), strong reporting and visualisation skills, and the ability to work confidently with data importing and management processes. You’ll be analytical, curious, and a natural problem-solver with strong Excel skills and the ability to present data clearly to different audiences.

Experience of predictive analytics or advanced segmentation would be an advantage, but most importantly you’ll be someone who enjoys improving systems and has a proactive approach to data.

You will share our commitment to equality, diversity and inclusion, and be supportive of the YMCA’s ethos and values.

If you’re excited by the idea of using data to help transform young lives, we’d love to hear from you.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. 

As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office.

More about the role

In this role, you’ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism.

Key responsibilities include:

· Handling complaints from service users with empathy, professionalism, and attention to detail.

· Documenting and investigating complaints and supporting timely resolutions.

· Responding in writing to enquiries and feedback across letters, email, and social media.

· Resolving enquiries and requests promptly, escalating complex issues where needed.

· Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.

· Acting as a brand ambassador, promoting our mission and values in every interaction.

· Processing telephone donations accurately and compliantly.

· Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.

This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners.

This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm.

About you

You’ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you’ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion. 

Knowledge, skills, and experience 

· Customer service experience within a busy office or call centre environment  

· The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries 

· A calm, confident telephone manner  

· Demonstrable resilience and experience of dealing with distressed and angry enquirers  

· Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems  

· Experience of handling complaints  

· Excellent communication skills, both written and verbal  

· The ability to self-manage while working collaboratively as part of a team  

· The ability to demonstrate understand and apply our Blue Cross values 

Desirable knowledge, skills, and experience 

· An understanding of basic animal welfare  

· An understanding of confidentiality and the Data Protection Act 

· Experience working with CRM or ticketing systems

· Previous experience of working in the charity/voluntary sector 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We’re working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
We are looking for a People Services Officer to join our small and busy People and Organisation Development team to provide an effective HR administrative support service to the organisation with a particular focus on recruitment, onboarding, dealing with enquiries, supporting learning and development activities and keeping accurate records. 
 
The role involves working closely with the People and Payroll Manager and contributes to the wider People and Organisation Development team in supporting the delivery of its services across the organisation.
 
To be the right person for this role, you will need to have:

• Previous experience in HR administration, particularly supporting recruitment and onboarding, and confidence using a recruitment and/or HR information system
• Excellent IT skills, with working knowledge of Microsoft Word, Excel, and Outlook
• Good organisational and time management skills, with the ability to prioritise effectively in a busy environment
• Excellent attention to detail and a high standard of record keeping
• Good communication and people skills, with the ability to work collaboratively as part of small, busy team

 
This is a UK based role and offers a flexible location; however, if London office-based, a minimum of 40% working hours per week in the office is required. If home-based (within the UK), occasional travel to London office will be required in line with business needs.
 
Salary
Salary £25,884 if London office based or £23,934 if home based; (FTE £32,355 London based or £29,805 home based)
 
We offer a range of benefits including: 

• Flexible working
• 30 days annual leave plus recognised bank holidays (pro-rata for part time staff)
• Contributory pension scheme
• Healthcare cash plan covering dental, optical, 24/7 GP service 
• Employee assistance programme
• Opportunities for learning and development

 
Please note you will need to have the right to work in the UK before starting work for us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
 
Closing date and interview date
 
Closing date for completed applications: midnight on Sunday 8 February 2026. 
 
Interviews expected: Week commencing 23 February 2026.
 
We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
 
How to apply
 
Before applying, please ensure you read the job description for more information about the role. 
 
Applications should be made through our recruitment portal Hireful and to apply, please use the application button provided.
 
No agencies or media please.
 
Our commitment to an inclusive workplace
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with diverse backgrounds, experiences, and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities. 
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-226 419

We are looking for a warm, highly organised, efficient and compassionate administrator to support our service team. This is a pivotal role, helping us implement and embed a new CRM system, keeping data accurate and usable, ensuring our admin systems and workflows run smoothly, effectively and safely.

The role involves some direct contact with women we support (mainly by email and phone), so you must be able to communicate sensitively, calmly and professionally with women who may have experienced trauma.

Title: Administrator (Services, CRM & Data)
Location: Office-based in Eastbourne, East Sussex (with occasional travel to other sites as required)
Hours: 14 hours per week (2 days)
Salary: £10,800 per annum (pro-rata, based on £27,000 FTE)
Length: Permanent
Reporting to: Service Manager

Role Description

Given the part-time nature of the role, priorities wi l be agreed weekly with the Service Manager. Core tasks revolve around CRM/data quality and referral administration. Other duties wi l be delivered by agreement and as capacity alows, so the role remains sustainable and the “must-do” work is completed reliably.

Key Responsibilities

CRM implementation, data quality, workflows and reporting

• Phase focus (first 6 months): Prioritise supporting the implementation and embedding of Cimplify CRM system, including data clean-up and migration, establishing clear ways of working, templates and workflows, as well as supporting the team to use the system consistently and confidently.
• Act as a day-to-day CRM and data champion, supporting staff with basic questions and liaising with the CRM supplier as needed.
• Support data migration and clean-up from spreadsheets and other systems into the CRM, checking accuracy, removing duplication and improving consistency.
• Maintain strong ongoing data quality and housekeeping (e.g. naming conventions, minimum data standards, duplicates, retention/archiving, configuration items, managing users).
• Help design and maintain efficient workflows and light-touch automations (e.g. referral tracking steps, reminders, task prompts, fo low-ups), reducing manual admin and improving consistency.
• Create and maintain dashboards and reporting views for different audiences (service team, CEO, trustees, funders) ensuring data is kept up to date and usable.
• Support the regular flow of insight into team meetings and contribute data/metrics for funder and annual reports in colaboration with the Service Manager, fundraisers and the CEO.

Referrals and service administration (trauma-informed)

• Provide practical programme admin support to the service team, as and when possible.
• Monitor shared inboxes, triaging messages, forwarding appropriately and supporting timely, sensitive responses and follow-up.
• Track referrals and service workflows: scheduling calls/meetings, sending emails, using templates and maintaining accurate records.
• Keep mailing lists up to date (including referrer communications where relevant) and send programme updates as required.
• Maintain confidentiality and handle sensitive information with care, following data protection and safeguarding procedures

Systems, documents and office administration

• Maintain clear filing and information systems (digital and paper), ensuring documents are easy to find and consistently stored.
• Support upkeep of key internal documents and templates (e.g. guidance notes, handbooks, simple policy documents), keeping versions tidy and up to date in colaboration with the Service Manager.
• Arrange meetings and room bookings; take minutes and maintain simple action trackers.
• Order and maintain office and programme supplies, keeping relevant inventories.
• Liaise with IT support regarding wi-fi, hardware or printer issues.
• Support the planning and administration of events (e.g. referrer events/open events/fundraising activities) as and when possible.

Personal Specification

Essential experience and skills

• Experience in an administrative role, carrying out a variety of administrative and general office duties.
• Strong organisation and prioritisation skills; able to maintain reliable records and systems with a focus on efficiency, quality and accuracy.
• Confident using digital tools (e.g. email, online documents), databases/CRMs/case management systems and AI tools (or confident in learning quickly).
• Strong understanding of confidentiality, data protection and handling sensitive information professionally (both in general and when using AI).
• Strong communication and customer service skills, with the ability to communicate sensitively and effectively (verbally and in writing) with a range of stakeholders.
• Confident working with processes and workflows; able to spot opportunities to streamline, standardise and reduce manual admin.
• Basic analytical confidence: able to pull key data and insights for reporting and decision-making.
• Ability to take initiative and work effectively both independently and collaboratively.
• Demonstrates an empathetic approach and commitment to trauma-informed, personcentred ways of working with women who may have experienced trauma. 

Desirable experience and skills

• Experience supporting CRM implementation, data migration, and/or setting up dashboards and reporting views.
• Experience improving workflows and building simple automations/templates to reduce admin burden.
• Experience supporting monitoring, evaluation and learning data capture and reporting.
• Experience working in a charity, community, or frontline service setting, particularly with women impacted by trauma, exploitation, abuse or displacement.

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Before accepting anyone for this role, we will ask you to participate in a Basic DBS check

We are seeking a Network and Events Officer (maternity cover) to support the delivery of New Local’s vibrant peer-learning network and commercial events programme, creating inclusive, high-quality experiences for members and partners. By providing strong operational and logistical support, the role ensures that events and member sessions run seamlessly and that all participants feel welcomed, heard, and well looked after. Working collaboratively with the Networks & Events team, the postholder will help shape and deliver event and engagement strategies that maximise impact. 

Your job will include: 

• Event planning and delivery 
  Support the planning and delivery of high-quality, inclusive events and online sessions that engage our network and wider audiences. Working closely with the Head of Events, including on Stronger Things, you will help ensure events deliver maximum value and impact for members and partners. 

• Event production 
  Act as the on-the-day producer for events and online sessions, managing logistics, technology platforms, and suppliers to deliver a seamless and professional experience. You will ensure participants have a smooth, engaging experience from start to finish. 

• Network development and engagement 
  You will support invoicing, membership renewals, and onboarding processes, contributing to the growth and sustainability of the network while building strong relationships, driving engagement and responding to the evolving needs of members. 

• Insight and data management 
  Maintain accurate and effective use of the CRM system, recognising the importance of high-quality data in shaping our offer and communications. You will analyse data to identify trends, generate insights, and support data-driven decision-making that strengthens engagement with members and wider audiences. 

• Stakeholder collaboration 
  Work proactively and positively with a range of stakeholders, including partners, sponsors, and colleagues, before, during, and after events to foster effective collaboration and long-term relationships. 

• Communications and outreach 
  Support the delivery of engaging communications that promote commercial events and the network. This includes creating invitations, sharing updates, and working with communications colleagues to highlight key moments and learning across our channels. 

• Sector awareness and innovation 
  Stay informed about developments across the sector and contribute ideas and inspiration to help ensure our work remains relevant, responsive, and forward-looking. 

Please visit our website for the full job description and details on how to apply. 

Deadline for applications is 9 February 2026.

Candidates will be contacted for interview by 16 February 2026. 

First round interviews will be held week commencing 23 February 2026 and will include a task. 

Start date to be agreed.