Data and supporter services officer jobs

Are you an animal lover with strong data skills who wants to make a difference?
We’re looking for a Data and Information Officer to support our High Value Fundraising teams with the regular, accurate workflow of data information to help guide decision making, drive performance, and ultimately increase our fundraising income.

What does this role do?
As Data and Information Officer, you’ll:

• provide the High Value Fundraising team with accurate, easy to use and relevant data and information, from generating invite lists to special events to performance reports on team KPI’s, you’ll be the go-to person for data,
• regularly update and cleanse data to ensure it remains accurate,
• support with gift processing, working closely with Gift Processing teams and finance to ensure reconciliation is accurate,
• support with process improvements, from implementing new dashboards in Salesforce, supporting the effective use of the system and generally being curious about new ways to use data in the team.

This role is a fixed term contract until May 2027. Interviews for this role are provisionally scheduled for week commencing 1st June 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some experience of handling data, with the ability to extract, cleanse and manipulate large data sets to support decision making. You’ll need to be able to prioritise your workload, as you’ll likely have multiple requests from varied stakeholders, and the ability to understand the needs of different teams and translate them into data requests. Strong, proactive communication skills are essential, as well as a passion for the work we do.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.

The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.

Regular travel to our London office will be required, typically once per month or as the role demands.

We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

This is a people-facing, system-focused role. The MEL Systems Officer is responsible for maintaining the quality, organisation, and user uptake of Practical Action's online MEL system. You will develop the protocols that guide how data is entered and maintained, and support internal teams to follow them, ensuring colleagues always have accurate data to draw on for reporting, learning and influencing.

This role requires high degrees of organisational skills, demonstrating a methodical and people-oriented approach. You will act as a bridge between the MEL system and our internal MEL community, ensuring the system is user friendly, contains high-quality data, and that users feel supported in using it.

1. SYSTEM ADMINISTRATION & ORGANISATION • Ensure high-quality and well organised MEL data, system structures, indicators, results, and templates and carry out routine data quality checks to ensure consistency. • Work with the Data & Insights team to ensure Power BI reports are optimised, providing useful management information for analysis and decision making. • Maintain clear, accessible user guidance documentation and standard operating procedures. • Coordinate with system providers and IT colleagues to develop system upgrades and fixes, and ensure smooth integration with the Outcome Harvesting system. 

2. USER SUPPORT & RELATIONSHIP BUILDING • Act as the primary point of contact for MEL and programme staff on system queries, providing high quality customer support, managing user accounts, permissions and access. • Routinely deliver onboarding and training sessions for new and existing users. • Build strong relationships across our MEL community, proactively identifying challenges and opportunities for system improvements.

3. REPORTING & DASHBOARDS • Produce organisational impact dashboards, MEL reports, and supporting information for both annual and donor reporting, all in clear, accessible formats for a range of stakeholders. • Support MEL colleagues to extract and present data for project reviews, evaluations and learning processes.

4. MEL PROCESS SUPPORT • Incorporate theories of change, results frameworks and indicators into the system as they develop over time, working with MEL colleagues to incorporate latest thinking. • Support knowledge sharing within internal communities of practice by ensuring that reports, evaluations, learning products and evidence are accessible on internal platforms. • Provide technical MEL advice and support to programme teams and II&I colleagues as required.

PERSON PROFILE Qualifications, Knowledge and Experience To be successful in this role, the ideal candidate will be able to demonstrate:

ESSENTIAL

• Applicants must hold a Bachelors Degree

Experience administering online data systems, databases or digital platforms, with confidence working with structured data and reporting tools.

• Highly organised and methodical, with a drive to produce high-quality output. • Confident communicator and relationship builder, with a focus on nurturing team coherence. • Demonstrable experience in leading and delivering training and user support.

• Good understanding of MEL concepts, indicators, results frameworks, data collection and theories of change. • Ability to explain system or data processes clearly to non-technical audiences.

• Fluent English, written and spoken. DESIRABLE

• Experience working in an international development or NGO context. • Familiarity with MEL or data collection platforms (e.g. Kobo, or similar).

• Experience producing dashboards or data visualisations (e.g. Power BI, Tableau, Excel).  Proficiency in one or more additional languages, Spanish, French or Arabic particularly.

LOCATIONS: UK, Kenya, Rwanda, Senegal, Zimbabwe, Peru, Boliva, Nepal or Bangladesh 

It is a requirement of employment that you are able to provide the necessary documentation as proof of entitlement to legally work in the country to which you are applying

HOW TO APPLY

To apply please submit a copy of your CV and supporting that includes the answers to the following questions:

APPLICATION QUESTIONS

1. Please describe your experience administering an online data system, database or digital platform. What was the system, what was your role in managing it, and how did you ensure the quality and consistency of the data held within it

2. This role involves supporting a wide range of colleagues, many of whom are not technical specialists, to use our MEL system confidently and correctly. Please give an example of a time you have delivered training or user support on a system or process. What approach did you take, and how did you know it was effective?

3. Please describe your understanding of Monitoring, Evaluation and Learning (MEL) in an organisational context. What experience do you have working with results frameworks, indicators or theories of change, and how have you applied this in practice? 

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Therapeutic Services Project Manager will lead on performance monitoring and reporting to funders ensuring robust data governance, GDPR compliance and to inform service delivery, development, survivor engagement and organisational performance. This role is critical to embedding a culture of data-driven decisionmaking, using performance monitoring to support high-quality service delivery in line with sector standards and quality assurance frameworks. The role will provide leadership on project implementation and delivery alongside the Head of Therapeutic Services.

This role will be responsible for performance monitoring and reporting across Woman’s Trust, so that staff can use our internal service data to inform their ongoing work and decision-making.

The Therapeutic Services Project Manager will take ownership of concisely communicating our performance data to both internal and external stakeholders to ensure targets and contractual obligations are being met. The role will deliver on Woman’s Trust’s strategic priorities with regards to service contracts, data, monitoring and evaluation. You will not only mentor and develop capacity within your own team but act as a data advocate, enhancing the relationship between the front-line workers Woman’s Trust’s work and the staff managing the contractual obligations.

Hours: Part-time, 28 hours per week (0.8 FTE).

Contract: Permanent.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations. Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format.

Closing date: 29th May 2026.

Interviews will be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world class care, helping to ensure the best outcome and experience possible for children and their families.

Scope of role

The data officer role plays a vital part in the Noah’s Ark Charity’s supporter experience.The charity’s database, Donorflex, is used to manage relationships and contacts with many thousands of supporters. The system is critical to ensure that we hold and look after all the data that supporters have given us compliantly; that we maximise use of this data to inform decision making and that our colleagues have the training and support necessary to use the system in the most efficient and effective way.

Person specification

We are seeking a data officer with broad experience of using computerised management information systems. The candidate will have strong Microsoft excel skills, good knowledge of databases, excellent numeracy and data analysis skills.

This is a great opportunity to join a small but highly motivated team.   

About Bipolar UK

Bipolar UK is the only national charity dedicated to supporting people affected by bipolar — including individuals, carers, families and loved ones. Over one million people in the UK live with bipolar disorder, yet many experience symptoms for years before receiving an accurate diagnosis.

We are entering an exciting new phase following the launch of our co-produced three-year strategy (2026–2029). Over the coming years, we will reach more people than ever before, expand access to self-management support, and build understanding of bipolar across workplaces, services and communities.

At the heart of our work is the belief that people affected by bipolar are the experts in their own lives. We are committed to equity, diversity and inclusion, and to ensuring our services are accessible, culturally responsive and shaped by lived experience.

 Purpose:  The Peer Support Officer role will work within Bipolar UK’s Peer Support Line team to support our community through telephone and email support across the UK.

The role involves using your skills and knowledge to support people affected by bipolar disorder with support requests and providing information and signposting to people via email and telephone. The successful applicant will also manage service reports in Salesforce, report back regularly to the management team, as well as developing links with other mental health services or appropriate agencies.

Though Bipolar UK does not offer Crisis Support, the successful applicant may have to direct members of our community experiencing a crisis to relevant services and will also be responsible for recognising and reporting Safeguarding incidents within the bounds of Bipolar UK’s Safeguarding Policies.

The position requires good personal interaction and the ability to empathise with service users while remaining calm and considered in sometimes difficult situations.  This is a varied and hands on role and we are looking for someone with good communication (verbal and written) along with good organisational skills. Bipolar UK will offer the successful applicant regular support and engagement with the team, as well as reflective practice sessions throughout their service with the charity.

The Peer Support Officer reports to the Services Manager who manages this service. This will be a home-based role with occasional travel, such as team days/meetings/training.

Why join us?

This is an opportunity to provide practical, non-clinical information and peer support to our community, including family and loved ones. Our Peer Support Line is often a first point of contact, offering a listening ear, helping to reduce isolation, and signposting people to relevant information, services, research and campaigns.

You will join a team of highly skilled colleagues who share the same passion to support our community in a safe and appropriate way.

Specific Responsibilities

• Act as an initial point of contact with the charity for all enquiries about our services
• Act as an initial point of contact for all people affected by bipolar disorder seeking support, information and signposting
• Direct enquiries for Bipolar UK’s additional services, including understanding Bipolar UK’s specific resources and training opportunities for workplaces and connections for research
• Build and maintain relationships with existing volunteers and with volunteers expressing interest in supporting Bipolar UK
• Ensure that all service provided by both the postholder complies operationally with Bipolar UK policies and procedures, including safeguarding and data protection postholder must handle personal/special category data confidentially and in line with policy/UK GDPR
• Contribute to the development and delivery of new formats of peer support in a spirit of co-production
• Ability to work flexibly and responsively, responding to urgent requirements
• To ensure that all support information and signposting options are kept up to date
• To complete all support records in a timely manner
• Reporting all Safeguarding concerns and crisis incidents in line with Bipolar UK’s relevant policies
• To work with community mental health teams and other interested stakeholders to promote the services of the charity
• To act as an advocate for Bipolar UK within your work
• Willing to travel within the UK as deemed appropriate by the organisation, reasonable adjustments are available.
• Other duties deemed appropriate by the Chief Executive to assist in achieving the aims and objectives of the charity

 Person Specification

The successful candidate will have:

• Understanding of lived experience and peer support
• Ability to work as part of a team and individually using own initiative
• An understanding and awareness of safeguarding
• Ability to work autonomously and at times remotely from line manager
• Experience of data collection and monitoring
• Excellent communication skills
• Excellent organisational skills
• Be competent in the use of Microsoft 365 products including Outlook and other Microsoft Office programmes
• Experience of delivering peer support in paid employment or as a volunteer

Our Commitment to Equality, Diversity & Inclusion

Bipolar UK is an equal opportunities organisation. We warmly welcome applications from people of all backgrounds and particularly encourage applications from people with lived experience of bipolar or other mental health conditions, people from under‑represented communities, and those whose voices are less often heard in mental health spaces.

All recruitment decisions are based solely on skills, experience and suitability for the role.

Data Protection

Any personal information you provide will be handled securely and used only for recruitment purposes, in line with UK data protection legislation.

Safeguarding

All employees are expected to work in line with Bipolar UK’s safeguarding policies, ensuring safe, respectful and empowering environments for everyone we work with.

The successful candidate will likely have:

• Experience of partnership working with statutory and third sector organisations
• Lived or professional experience supporting people affected by bipolar, or severe mental health conditions.

How to Apply

Bipolar UK operate a blind recruitment practice and advertise our roles via CharityJob.

Please submit your CV online to CharityJob with a covering letter (maximum two A4 pages). Your cover letter should clearly demonstrate how your experience meets the person specification and explains your motivation for working with Bipolar UK

Closing date is 9am on Monday 25 May 2026.

Contract:  12 months fixed term contract, maternity cover, full time

Salary:  £52,200 – £56,400 per annum         

Location:  Burford, Oxfordshire, with hybrid working, minimum two days per week in the office

Closing date:  Friday 22 May 2026

Interview date:  1, 4 or 5 June 2026

At Blue Cross, data plays a critical role in how we deliver services for pets and the people who care for them. We are looking for a Head of Data and Insights to provide senior leadership across our data and insight capability, ensuring data is used as a strategic asset to inform decision making, improve performance, and strengthen our impact as a charity.

A key focus during this 12-month period will be supporting critical transformation activity across the organisation, including the Central Platform project and the migration of data from the outgoing Rehoming and Fostering application into Microsoft Dynamics 365, alongside the continued development of our wider data and insights capability.

More about the role

As Head of Data and Insights, you will shape and deliver our data strategy, driving improvements in how we capture, manage, and use data across the organisation. You will lead the development of high quality insight and reporting that supports both strategic and operational decision making, while strengthening data governance, quality, and compliance.

A key focus during this period will be providing direction and support to the Central Platform project, ensuring the safe, accurate, and effective migration of data into Microsoft Dynamics 365. You will also oversee the rebuilding of all reporting capability required by the Rehoming and Fostering teams within the new system, ensuring continuity of insight and decision making throughout the transition.

Alongside this, you will continue to lead the wider Data and Insights function, ensuring data is embedded as a trusted organisational asset. You will strengthen our approach to analytics, insight, and data maturity, while promoting a data driven culture across Blue Cross.

As a senior leader within the Information Services team, you will lead and develop a high performing team, contribute to wider technology and organisational strategy, and build strong relationships with senior stakeholders, including the Executive Team and Trustees.

About you

You are an experienced data leader with strong delivery capability in complex transformation environments. You are confident operating at both strategic and operational levels, able to balance long term data strategy with hands on delivery support in critical programmes.

You bring experience of leading data migration, reporting transformation, or large scale system change, ideally within complex organisations with multiple stakeholders and legacy systems. You are confident influencing senior leaders, providing clear direction, and ensuring delivery remains focused on organisational priorities.

You are collaborative, pragmatic, and solutions focused, with the ability to bring clarity to complex data and system landscapes and translate them into actionable outcomes.

Essential Qualifications, Skills, and Experience

• Significant experience in a senior data, insight, or analytics leadership role 
• Strong expertise across data disciplines, including data governance, architecture, analytics, and insight generation 
• Proven experience of developing and delivering data strategies that drive measurable organisational impact 
• Experience of leading, managing, and developing high performing teams 
• Demonstrable experience of influencing senior stakeholders and enabling evidence led decision making 
• Strong analytical capability, with experience of working with complex datasets to generate actionable insight 
• Experience working within complex organisations with multiple systems and diverse data sources 
• Sound understanding of data protection, information governance, and relevant legislation, including GDPR and PECR 
• The ability to demonstrate, understand and apply our Blue Cross values.   

Desirable qualifications, skills, and experience

• Experience working within a not for profit or charitable organisation 
• Experience of business intelligence and data visualisation tools, such as Power BI 
• Experience of working with cloud-based data platforms, such as Azure 
• Experience of implementing advanced analytics approaches, including predictive modelling or Artificial Intelligence 
• Experience of building organisational data capability through training or communities of practice

How to apply 

Click the apply button and complete the online application process before the closing date. 

Assessment process
Shortlisted candidates will be invited to attend a face-to-face interview which will include a presentation task provided in advance, followed by a Q&A session.

We reserve the right to close this vacancy early should we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

This role is ideal for someone who combines technical knowledge with a pragmatic, risk-based approach and a passion for safeguarding both sensitive personal data and supporter trust. Your ability to influence and work together with others will help us drive forward our Information Governance programme.

We are looking for someone with experience in an Information Governance, Data Protection, or Compliance role.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Supporter Care Advisor

Contract type: Permanent, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £29,470 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.

About the role

As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.

In this role, you will:

• Be the first point of contact and build relationships with current and existing supporters
• Engage, inspire and motivate people to support WaterAid for the long term
• Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
• Ensure all requests for information or resources are accurately fulfilled and recorded
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
• Proven ability of writing upbeat and engaging communications
• Proven ability to build great personal conversations and truly engage with the public
• Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities

Although not essential, we’d prefer you to have:

• Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
• An empathy with overseas development issues

Closing date: Applications close 12:00 PM UK time on Monday 8 June. Interviews are expected to take place week commencing 22 June.

How to apply: Click Apply to upload your CV only and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

The Compliance & Recruitment Officer plays a vital role supporting the Recruitment and Compliance Team Partners to ensure that our recruitment and onboarding processes for permanent staff, temporary workers, and volunteers align with regulatory requirements and maintain the integrity and compliance of our hiring practice.

As a Compliance & Recruitment Officer you will deliver a high quality and responsive service to prospective candidates, recruiting managers and business stakeholders. In addition, you serve as a subject matter expert to the People Team and the wider organisation, ensuring that we prioritise the safeguarding of the children and young people right from the start of an employee’s recruitment and onboarding journey. 

Skills and Responsibilities 

On-Boarding & Compliance

• Coordinate all aspects of the onboarding and compliance process and ensure that the processes are completed accurately, efficiently and in a timely manner, including: issuing contracts, pre-employment compliance checks, and keying new starters/setting up new starters on the onboarding system.
• Ensure the accurate entry and maintenance of data onto the relevant HR Systems/ spreadsheets, by employing robust quality assurance and due diligence measures.
• Be the subject matter expert for Access Recruit & Onboarding and Better Impact for the team, the candidates/onboardees and the wider organisation
• Monitor and maintain ongoing compliance requirements across staff files, including (but not limited to): Right to Work documentation (i.e. valid Visas and passports); Professional Registrations; Dr’s professional insurance, etc.
• Ensure that all aspects of DBS process are managed in accordance with policy/procedures
• Assist the Recruitment & Compliance Manager in preparing, analysing and producing relevant reports and statistics.
• Conduct audit checks on new starters, volunteer and temporary worker files and report back to team to ensure continuous improvement and accuracy of data collected.
• Coordinate and/or supervise a regular and continuous calendar of personnel file reviews and audits, to ensure and maintain regulatory compliance, and where relevant escalate non- compliance issues to the Compliance Partner and/or the Recruitment & Compliance Manager.
• Assist in the coordination and delivery of an annual audit of CQC and Ofsted standards, across relevant business areas, e.g. The Children’s Trust School.
• Proactively maintain an up-to-date knowledge of our associated regulatory requirements, highlighting any updates and subsequent implications as soon as reasonably practical.
• Impart expertise and knowledge by delivering training sessions for new starters on compliance processes.
• In collaboration with the Organisation Development Team ensure the delivery of a seamless and engaging On-boarding and Induction experience for new staff and volunteers.

Recruitment & Selection

• Be responsible for the recruitment, on-boarding and compliance process for all types of permanent employees, Bank employees, temporary workers and volunteers. 
• Maintain the administration of recruitment and onboarding records, ensuring that these are complete and accurate
• Ensure all recruitment activities and the candidate life-cycle are underpinned by our Promises, whilst adhering to current employment legislation including Disclosure & Barring Service, Care Quality Commission, Ofsted, KCSIE and all policies and procedures
• Maintain an up-to-date list of vacancies, and ensure that all vacancies are advertised internally and/ or externally, in a timely manner.
• Support the Recruitment Team in the review and implementation of new and progressive recruitment initiatives, e.g. Employee Referral Scheme; Graduate Programmes; Apprenticeships; and overseas recruitment, with a view to increase the diversity and skill set of our workforce, across the organisation.
• Support the Recruitment & Compliance Partners with advertising vacancies, as well as the organisation and delivery of recruitment events and campaigns.
• Support the Recruitment & Compliance Manager with Bank Administrator recruitment and management of assignments.
• Supervise and coordinate the daily work tasks of team Bank Administration or Volunteer support, ensuring that all administrative aspects of the recruitment process are delivered to regulatory standards, on time and in a professional manner.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

People Team Support

• Where required, contribute to the collation of relevant recruitment and compliance data, ensuring that these are complete and accurate, in order to support the preparation, analysis and production of relevant service reports, e.g. recruitment KPIs, time to hire (on-boarding KPIs), SCR school reports, right to work/visa reporting.
• Build strong internal and external relationships and provide a first class, added value service, to all staff and external partners/ customers.
• Where required, provide additional support on specific People Team projects, as informed by and agreed with the Recruitment & Compliance Manager.
• Assist in the streamlining and automation of processes to improve operational efficiency

Terms and Conditions

Interview date: 4th June

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Fundraising Data Analyst

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Fundraising Data Analyst, to join our Income Generation and Development team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in a commutable area for Milton Keynes?
• Do you have minimum three years of data analyst experience? 

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Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.​​

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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​We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income and acquiring the most engaged new supporters.

Working with different teams across the charity, you'll be planning, managing and delivering direct marketing campaigns across a range of media including digital and print. You'll also work with external agencies on our campaigns. Activities in the acquisition portfolio are diverse; from developing the donor's online user journey to delivering motivational training to fundraisers across the country, your campaigns will drive income and attract new, engaged supporters to the charity.

As well as running the day-to-day campaign activity, the post holder will be responsible for compiling regular reports, across a range of financial and non-financial KPls. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.

The successful candidate will have a desire to learn and develop, as well as the confidence to whole-heartedly launch themselves into an energetic team with ambitious goals.

You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments.

Key Responsibilities:

Campaign Management

· Plan, manage and deliver successful campaigns across a range of channels including digital and print.

· Successful management of agencies and suppliers; ensuring relationships are effective and productive.

· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activities.

· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.

· Donation page monitoring, reporting and development, to include looking at ways in which to improve the donor's online user journey.

· Continuous improvement through test and learn principles across all activities.

· Integration of campaigns across the charity to drive maximum value.

· Development of compelling communications and materials to support all activities

Planning and Budgeting

· KPI tracking, trend analysis and interrogation of results at all levels.

· Live programme optimisation to ensure targets are met.

· Input to annual planning and development of individual giving campaigns.

· Assist Supporter Acquisition Manager with compilation of detailed income and expenditure campaign budgets.

· Work with Supporter Acquisition Manager in developing the Acquisition programme and strategy.

· Input to monthly forecasting and regular reporting across a range of financial and non-financial KPl's.

Finance and Reporting

· Ensure daily campaign tracking and reporting.

· Routine end of campaign reviews and analysis.

· Ongoing reporting on long-term success measures such as attrition and ROI.

· Invoice reconciliation and processing for timely payment.

· Non-financial KPI trend reporting - such as opt-in rates and quality scoring.

Knowledge, skills and experience needed:

· Reporting and ability to understand complex data sets.

· Understanding of compliance and best practice in fundraising and direct marketing.

· Campaign management.

· Briefing and working with external suppliers.

· Direct marketing across a range of media and routes to market.

· Copy writing and proof reading.

· Digital campaign/ web page management.

· Budget management.

· Good organisational skills and the ability to prioritise workload.

· Focus on results and continuous improvement.

· Excellent attention to detail.

· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.

· Agency management skills.

· Use of CRM or database systems.

· Strong team player and self-motivator.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.