Data insights analyst jobs in Cardiff, wales
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Data Solutions & Insight Analyst
- Contract: 3-Months Fixed-term Contract
- Salary: c. £50,000 FTE
- Hours: Full-time (4 days per week considered)
- Location: Home-based / remote (with occasional office attendance if required)
- Closing date: 29th May 9:00
- Interviews: 4th June
Charity People is delighted to be partnering with Refuge to recruit for their next Data Solutions & Insight Analyst.
About the charity
Refuge is the largest provider of specialist domestic abuse services in the UK. They support thousands of women and children each year and are committed to creating lasting change through high-quality services, strong advocacy and evidence-led decision making.
Refuge is currently at an exciting point of development, strengthening how data, reporting and insight support both operational delivery and long-term strategy. This temporary role will play a key part in helping the organisation understand its current data landscape and shape a clear, proportionate roadmap for the future.
About the role
This is a short-term, project-focused opportunity for an experienced data and insight professional to provide specialist capacity and expertise. The postholder will review current systems and reporting approaches, identify practical improvements, and support the development of a phased data and insight roadmap aligned to Refuge's priorities.
The role is ideal for someone who enjoys discovery work, working with ambiguity, and advising organisations on how to move from fragmented reporting towards more connected, insight-led decision making.
About the role
- Review current reporting, insight and data management approaches across Refuge
- Map key systems, data flows and reporting processes
- Identify duplication, inefficiencies and reliance on manual processes
- Assess how data currently supports operational and strategic decision making
- Advise on practical, proportionate approaches to connected reporting and future data platform development (e.g. data warehouse or data lake options)
- Identify opportunities to simplify reporting and improve consistency across teams
- Support a shift towards more insight-led, decision-focused reporting
- Contribute to the development of a phased data and insight roadmap
- Help prioritise short, medium and long-term actions, including risks, dependencies and resource considerations
- Produce clear recommendations and supporting documentation for leadership discussions
About you
You will have
- Significant experience working in data, insight, reporting or analytics roles
- Proven track record of reviewing and improving data and reporting landscapes
- Strong understanding of reporting tools and approaches (e.g. Power BI), with the ability to advise rather than necessarily build
- Good knowledge of data platforms, warehouses or similar technologies, and the ability to explain options in accessible terms
- Experience working in a consultancy, advisory or project-based capacity
- Confident engaging with stakeholders and building relationships across teams
- Comfortable working with complexity and ambiguity, bringing structure and clarity
- Ability to translate technical concepts into practical, proportionate recommendations
- Experience in the charity or public sector is desirable but not essential
Why apply?
This is a rare opportunity to step into a genuinely influential short-term role, helping Refuge lay the foundations for stronger, more connected organisational insight at a pivotal moment of change.
How to Apply
Please submit CV for this role by Friday 29th May 9:00.
There will be a one-round online interview stage on Thursday 4th June.
We are looking for people who are available immediately.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
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CRM Business Analyst
Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)
Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.
The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.
Some of the main responsibilities of the CRM Business Analyst include:
- Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
- Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
- Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
- Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
- Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency. • Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
- Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
- Ensure Jira tickets are regularly updated to reflect accurate project progress.
- Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
- Analyse and develop reporting requirements, providing key insights that strengthen the organisation’s business intelligence architecture.
About you
Who we are looking for:
Essential:
- Significant experience or professional qualification in Business Analysis.
- Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
- Developed communication skills, both verbal and written.
- Comfortable working with different stakeholder groups.
- Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
- Experience of configuring and supporting the development of Dynamics365 CRM solutions.
- Experience of using automated testing tools such as EasyRepro.
- Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
- Highly developed knowledge of Dynamics365 entity architecture.
- Applying different risk management techniques.
- Highly developed working knowledge of Jira.
- Excellent working knowledge of Microsoft Visio or other process mapping tools.
Desirable:
- Professional qualification in testing and experience of applying different test frameworks.
- Experience of Azure specific application development.
- Experience of writing technical documentation.
- Configuring and managing SharePoint sites.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.