Job title:Employer Engagement Manager (Work Experience)

Location:                Remote working in the UK

Responsible to:Head of Engagement North East

Salary:£28,000 to 38,000 per annum FTE 

Please note, although this role is remote based, knowledge of employer engagement in the North East is required.

Why us?  

Speakers for Schools are a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has grown then fold in the past two years. This has supported growth in our employer network from 70 to 700 leading employers and 3800% growth in the number of work experience places offered during the same period.

We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition.

We are united and unique in our mission to transform lives through raising aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference to by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify PwC and almost seven hundred others to communities to provide access to the top opportunities for all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top.

To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles. 

Role Summary 

Working for the Head of Engagement in your region, and as part of a team of Employer Engagement Managers, Educational Relationship Managers, Programme Delivery Partners, and Regional Fundraising Officers, you will focus on relationship building in your community and will be responsible for connecting a network of schools, colleges, employers and partners in your dedicated region to deliver work experience opportunities, as well as well as other opportunities through our growing portfolio of programmes. 

Key Duties / Responsibilities: - 

• Outreach to and onboarding of new host employers, helping to grow our employer network to reach ambitious targets for Experience and Progression Programmes (and others as they develop). 

• Account managing relationships with participating employers and other regional stakeholders, supporting them in the design of programmes (where appropriate) and engagement with our leading technology platform. 

• Supporting employers to achieve their aims, through either our free or chargeable services, as appropriate. 

• Outreach to discount and opportunity providers, helping grow the range of discounts and opportunities for young people through our Youth Card programme. 

• Supporting programmes as needed on any contact, phone conversations with stakeholders, programme delivery tasks and wider charity work in support of wider organisation aims and needs, particularly during peak delivery periods. 

Skills / Experience / Knowledge:- 

Essential  

• Experience in a similar environment working with a variety of stakeholders 

• Clear and concise communicator, capable of producing written content to a professional quality 

• Confident liaising with and managing relationships particularly with stakeholders from all levels 

• Comfort and experience in working with technology and data management 

• Proven capability of working through high volumes of work and securing targets across varying objectives within delivery 

• Sociable and confident and happy building and maintaining relationships with multiple stakeholders 

• Comfort in holding commercial conversations with stakeholders, who are seeking chargeable service to deliver income.

Desirable 

• Previous experience working with HR/Recruitment/CSR/Engagement teams an advantage 

• An understanding of the UK Education System and a familiarity with careers provision within UK schools and colleges would be an advantage 

• Proficient use of the Salesforce CRM, to track relationships and ensure proper data management. 

We are looking forward to holding video interviews. You must have the right to work in the UK without visa restrictions to be considered. 

Benefits offered at Speakers for Schools: 

• Work From Anywhere in the UK (now and beyond the pandemic)

• Flexiable working

• 25 days annual leave plus bank holidays plus morning of your birthday off

• Pension scheme

• CharlieHR perks

• Perkbox

• £500 a year training allowance

Diversity at our core  

At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

We welcome applications from all, including those where employment has been affected by Covid19 and those seeking to change careers. Diversity if at our core, join us. 

How to apply: 

Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Appointees are subject to a successful DBS check, as contact with young people is likely.

Please note, if you do not provide a covering letter your application will not be considered.  

The Journey to joining Speakers for Schools: 

Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications. 

Apply now.  The closing date for this role will be on or before Friday 5th November.

Immediate starts and delayed starts are available.

If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.

Supporter Care Assistant
Harrogate, North Yorkshire (Office based role)

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Supporter Care Assistant, you will help achieve Yorkshire Cancer Research’s strategic aims by working with the charity’s CRM, Marketing and Fundraising Teams to communicate key messages and build relationships with the charity’s supporters and donors.

Reporting to the Head of Fundraising, your role will involve delivering excellent customer service over the telephone and in written (email and postal) communications and ensuring supporters’ details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose and demonstrating the charity’s values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.  

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. Accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

Please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner, before 31st October 2021. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

We are seeking an Operational Manager for Healthy Minds (Calderdale Wellbeing), a user-led mental health charity working across Calderdale. Through a range of educational and supportive activities, we aim to help people have better emotional wellbeing by understanding their experiences and finding what works for them to have healthier, happier lives. 

Working closely with our Chief Officer and senior management team, as well as the staff and volunteer teams who deliver services, this is a core role within the organisation.  The Operational Manager oversees development and delivery of our Time Out and Roshani services, and manages key functions that support frontline delivery: communications, facilities, and administration.

Healthy Minds is a well-established organisation with a strong presence in Calderdale’s mental health system.  The Operational Manager has a key role in ensuring the organisation is equipped to deliver quality services now and into the future, meeting the challenges of an often demanding environment.

Could this be you?

You will:

• Have a solid track record in a supervisory / managerial role
• Have a good, pragmatic understanding of working in the voluntary / community sector
• Be a creative and practical problem-solver who engages the team to find solutions
• Have a good understanding of mental health recovery and maintaining emotional wellbeing
• Have experience in support work, group work, community development, advice or similar roles
• Value and respect people’s personal and professional experience

Mercy UK Overview:

Mercy UK is committed to restoring hope and transforming lives by empowering Christians to develop their relationship with God, self and others. We offer a wide range of services online and onsite to equip you with the tools to live free and stay free. Our services include:

• Our Mercy Home. A free-of-charge discipleship programme for women with life-controlling issues

• Keys to Freedom. An 8-week discipleship course designed to help you live free and stay free

• Training, resources, speaking engagements to educate, equip and empower you and your church

Overall Aim:

At Mercy UK we share a passion for God, passion for people and passion for excellence – we are committed to being a charity where team members feel supported, valued and challenged to deepen their personal faith and professional development. As an agile and fast-moving team, we give our best in attitude and activity in seeing hope restored and lives transformed.

As the People Strategy Manager, you are an enthusiastic and motivated member of a senior management team, working at your creative best towards building a charity culture and structure in which teams can thrive.  You have an eye for detail and the stomach for change and your professionalism and approachability underpins the effective development and ethical implementation of our People Strategy plans.  Your passion for people, along with your experience and insight into HR, makes you a key player in creating an outstanding employee experience.

The post will include but is not limited to:

• Working innovatively under the direction of the Director of People and Support to implement Mercy UK’s People Strategy; helping achieve our objectives of embedding a culture of training and development for staff, identifying new staff benefits and administering our HR, payroll and pension processes.

• Writing and reviewing our people-related policies, infusing them with ‘the Mercy voice’ and current brand guidelines and ensuring easy access for all our employees

• Involvement in senior-level operations meetings; bringing updates and recommendations on all matters pertaining to the employment life cycle and meeting regularly with the Director of People and Support for supervision, critical reflection and collaborative working

• Contributing to the management and analysis of our income and expenditure in relation to our People Strategy and contributing to the financial forecasting, planning and monitoring of costs

• Monitoring and analysing key metrics and strategic enquiry relating to employee engagement and experience and producing reports to demonstrate results, key learnings and recommendations.
   

• Willingness to lead as an example of healthy Christian leadership by positively influencing healthy interpersonal dynamics and equipping and empowering managers to effectively, efficiently and ethically lead their teams.

• Bringing support, direction and opportunities of growth and learning in your management of the HR Administrator and together, delivering HR services to the highest possible standards

• Remaining discerning, innovative and open to change, offering your skills and support across the charity as needed.

• Adhere to data protection, ethical practice, strict confidentiality, disclosure and safeguarding policies and use discretion at all times.

Overall Aim

Here at Mercy UK we have a passion for God, passion for people and passion for excellence – this means we are committed to becoming an organisation where team members feel supported, valued and challenged to deepen their personal and professional growth. As an agile and fast-moving team, we seek to give our very best in attitude and activity in seeing hope restored and lives transformed. 

As the Graphic Designer, your role is to help produce creative and engaging digital and print content. Mercy UK is a content-rich organization, with a loyal supporter base and a strong brand. This is an exciting position with lots of scope to identify new opportunities, propose creative ideas and be involved in all aspects of delivering on those concepts. 

Working alongside our Digital Communications Coordinator and Supporter Engagement Coordinator, you are part of the team that develop and deliver our exciting communication and fundraising initiatives to grow our supporter base and invite more people to be a part of our critical work.

You are a creative and adaptable designer who enjoys challenges and likes working as part of a small but dynamic team. Our ideal candidate will be passionate about helping people to understand, access and support our life-transforming work through telling stories, creating inspiring content and finding new audiences.

Job Description

The post will include but is not limited to: 

• Coordinating the development and guardianship of Mercy UK's visual brand identity.

• Developing our brand to ensure we are reaching our growing and diversifying demographic.

• Be responsible for the full creative process; from creating an initial brief, liaising with stakeholders, managing expectations, creating realistic timescales through to creating concepts and delivering creative digital and print solutions.

• Producing a range of print design including leaflets, banners, reports, book covers, merchandise and resources.

• Preparing InDesign files for print and liaise with printers to produce high-quality products and promotional material.

• Using illustration, typography and photography to make our resources and communications exciting, engaging and accessible.

• Interpreting our ongoing data and statistics to produce creative and visually engaging infographics that help simplify complex information.

• Helping grow our online social media following by producing high-quality visual and written content.

• Ensuring a robust and comprehensive image bank, including sourcing good quality stock imagery, commission photography and, ideally, take good quality photos and videos at events.

• Supporting our online shop with new merchandise, print and digital offerings.

• Supporting our Digital Communications Coordinator with written content and help source new opportunities to share our knowledge on internal and external platforms.

• Contributing your skills and ideas as part of a team producing engaging and creative fundraising campaigns.

• Supporting our Church Partnership team with high-quality presentations and training material as they develop and deliver our growing training programmes.

• Presenting the vision and mission of Mercy UK to Christian audiences of all denominations and backgrounds as well as bringing an example of healthy Christian leadership in line with Mercy UK’s statement of faith and lifestyle policies. 

• Remaining discerning, innovative and open to change, offering your skills and support across the charity, as needed.

• Undertake continued training, be an active participant and show commitment to personal and spiritual development.

• Adhere to ethical practice, strict confidentiality, disclosure and safeguarding policies and use discretion at all times.

We are looking for an experienced manager, with a background in community health and development, who has strong programme management and partnership working skills, to help build upon our strong track record and expand our service provision to those most in need in Yorkshire.

About us

Groundwork is a leading regeneration charity, working through partnership to create communities in which people are proud to live and work.

We’re passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny and no-one is held back by their background or circumstances. We help people gain confidence and skills, get into training and work, protect and improve green spaces, lead more active lives and overcome significant challenges such as poverty isolation, low skills and poor health.

About you

You will be leading a programme currently valued at over £600,000, with 26 individual live projects, ranging from supporting communities to access national funding, to managing three Land Trust sites, and delivering grass-roots community events and activities, so you must have experience of managing programmes of a similar scale and level of complexity.

We're looking for someone who's really good with people. You will be line managing around 15 colleagues, all from a range of specialisms and backgrounds, so you will need to have experience of managing a staff team. You will also put your people skills to effective use by working with an eclectic mix of community stakeholders, including the public, voluntary and private sectors.

This is a dynamic role, and, in addition to your programme and staff management experience, you will need to have a track record of programme development. You will be a confident bid-writer who is able to secure funding and develop new projects.

Healthy Minds seeks a suitably experienced Business Development Manager to put strategy into action as we recover from the impact of the pandemic and shape our future.

Healthy Minds is a well-established, mature organisation with a strong presence in Calderdale’s mental health system.  As part of the community mental health transformation programme, we are in a period of change and growth, bringing new opportunities and challenges. 

The Business Development Manager is a new post in Healthy Minds to increase capacity at this important stage in the organisation’s journey.

The right person for this role will have a thorough understanding of the voluntary sector and a solid track record of service development.  They will have extensive experience of shaping successful funding bids and maintaining relationships with funders and commissioners.

A strategic and creative mindset is essential, looking ahead and adapting to local, regional and national developments that bear on Healthy Minds’ work.  This role is about strengthening our role as a key provider in the mental health system now and securing its position into the future, anchored to the core values that make Healthy Minds what it is.

This will be a broad and varied role encompassing organisational management, strategic development and public-facing community engagement.  The successful candidate will lead on such actions as revitalising Healthy Minds membership, improving inclusion and diversity, and income diversification; they will work closely with colleagues, including volunteers and the management committee, and with local communities, to ensure that we continue to deliver on our mission to improve the emotional health and wellbeing of Calderdale. 

Christians Against Poverty is a dynamic and growing charity with a clear vision, award-winning culture and passionate workforce. CAP's vision is to see every UK church passionately serving and including the poorest whilst confidently proclaiming Jesus. Christians Against Poverty exist to equip the local Church to serve the poor and reach the lost in their community.

CAP offer a highly effective collection of services which enables them to break through the crippling spiral of poverty, isolation and stress evident across the UK. In its place, they deliver hope, peace and freedom through their excellent and compassionate service.

Christians Against Poverty offer debt advice through their network of Debt Centres, assistance finding employment through Job Clubs, and valuable tools for living through Life Skills. By offering these services in partnership with the Church, they also see over 1,000 people a year come to know Jesus and find belonging in the church family.

Christians Against Poverty are looking for a Digital Marketing Specialist to join the team on a permanent basis.

Christians Against Poverty - Digital Marketing Specialist

Location: Can be fully home-based or a mix of home and office based (Bradford)

Salary: £28,247 - £30,815 per annum plus excellent benefits

Contract: Permanent

The Digital Marketing Specialist will confidently lead on SEM/PPC campaigns, effectively implement and maintain a high level of SEO, and work to improve CRO and user experience across all digital channels. With a wealth of experience in the digital world,

they will be dynamic, knowledgeable, and able to demonstrate the value of excellent data-based, audience-centred digital campaigns. They will provide excellent insight into the digital world for communicators and fundraisers across the charity.

The successful candidate will have experience in managing digital advertising operations, PPC and paid social media campaigns with a strong background and understanding of current trends in digital marketing techniques including email, online advertising social media and mobile.

Due to the values of this organisation this vacancy is open to practicing Christians only (exempt under the Equality Act 2010 Schedule 9, Part 1).

A passion for people is essential, as is a passion for the mission of the organisation.

Closing date for applications: ASAP

If you would like to receive a full job description and further information about this role, with details on how to apply, please contact Lizzy Clark at Harris Hill via the apply button.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Partnerships and Philanthropy team is responsible for identifying, securing, and developing partnerships from businesses, individuals, commissioned and contracted projects, trusts, and foundations to deliver income and secure long-term sustainable strategic partnerships.

This role will focus on identifying, engaging, and stewarding corporate and business prospects to generate high-level income to support services delivered across North Yorkshire Hospice Care by its family of brands.  The Partnerships Manager will support the Head of Philanthropy and Partnerships in delivering the strategic objectives set in the corporate partnerships business plan and the wider Community Relationship and organisational plans.

The Partnerships Manager will be expected to identify, secure, and develop the support of key prospects, generating new business through researching and prospecting new supporters at a high level, developing tailored approaches to maximise the success of each contact, and maintain, develop and maximise support from the existing portfolio of relationships we hold with key stakeholders and businesses across North Yorkshire Hospice Care.

The role will also provide effective line management, support, and development to a partnerships officer and corporate fundraising volunteers. Motivating, inspiring, and working with them to drive plans ensuring the achievement of objectives and progress assessed against budgets, business plans, and relevant KPIs.

This role will work across North Yorkshire Hospice Care Sites and from home.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Pension Scheme with an employer contribution of 8%
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing.  Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Completed applications to be received by 9 am on Tuesday 19th October.

For more information on the role, please contact us and we can arrange for you to have an informal discussion, or please click Apply and you will be forwarded to our website, where a full Job Description is available.

Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate.

The Individual Giving Manager is responsible for developing and implementing a strategy to support individual donors to achieve their wishes and develop their relationship with the charity, maximising the potential of one-off, repeat, and regular giving to support the objectives of the organisation.

The manager will work with CRT partner colleagues to develop direct marketing activities, maintain, and enhance existing programs, and research and test new initiatives. In addition, the role will share responsibility for managing and achieving financial targets and improving supporter awareness and engagement with CRT partner colleagues.

The role will also oversee all aspects of the North Yorkshire Hospice Care’s Community Lottery, ensuring the smooth running of the weekly lottery, and annual raffle in compliance with the Gambling Commission. In addition, the manager will take a strategic role in the future development of this vital income stream whilst maximising profit and delivering high-quality stewardship and donor care to our lottery players.

This role will work across North Yorkshire Hospice Care Sites and from home.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Pension Scheme with an employer contribution of 8%
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing.  Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Please click Apply where a full Job Description is available to download.

Completed applications to be received by 9 am on 19th October 2021.

For more information on the role, please contact us  and we can arrange for you to have an informal discussion, or please click Apply and you will be forwarded to our website, where a full Job Description is available.

Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate.

Witness Service North - South Yorkshire

Department: Witness Service - National

Location: Barnsley Magistrates court

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Job Title                          IT Support Technician

Responsible to IT Senior Engineer

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract Permanent, Full Time

Overall purpose of the role

• To provide ICT support for both current and future ICT systems.
• To maintain our existing Hardware and Software to agreed standards.
• To develop and deliver ICT training for all staff to digitally upskill our workforce

Tasks and duties

ICT – Support, Maintenance, Training & Security

•  Provision of technical and user support to staff having ICT issues.
• Assist in the implementation of various ICT projects.
• Deploy end user devices and associated peripherals including new installations, upgrades and the redeployment of existing equipment, including maintenance of ICT stock.
• Provide and maintain updates to the IT infrastructure and end user devices.
• Install and configure operating systems and software to agreed standards.
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• Assist in the management of the internal telephone system.
• Undertake display screen equipment assessments for staff as required.
• To assist with the development of the website.
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems to design and develop reports, user training and provision of support.
• Support of the Media systems, such as Smart TV, Xbox, PlayStation and associated Media systems
• To attend ICT meetings and keep abreast of ICT developments.
• Assist with IG Governance policies and procedures and to ensure compliance as directed.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate