The job of a Save the Children's UK Data Import and Integrity Executive is varied and fulfilling.

• Are you confident in using SQL and MS Access?
• Do you have a good understanding of and experience in relational databases?
• Do you have thorough attention to detail, ensuring complete accuracy, even when under pressure?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose
As Data Import and Integrity Executive, you will play a key role in ensuring supporter's donation & personal data are processed with speed, accuracy & compliantly. You will be part of a dedicated team that ensures all the data that drives our Fundraising and Advocacy income streams is imported to schedule and with total accuracy. You will support the drive to improve data integrity within the CARENG database, helping to identify root causes of issues and supporting the development of robust solutions to improve this area.

This role will give you the opportunity to directly impact the fund services delivered to our children and with a personalised development plan, you will be supported to evolve in the career you want. 

Key accountabilities:

• Managing the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate, meeting set targets to ensure visibility to the teams within Fundraising & Marketing of the performance/status of imports
• Supporting the development of robust processes that drive improvements in data integrity ensuring improved reliability of the data held on CARENG
• Ensuring compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences, correct capture of Gift Aid Declarations
• Working with key suppliers and internal account managers to ensure they deliver the services promised, with the efficient and timely transfer of data to agreed protocols
• Supporting the development of the CARENG database to meet the continually evolving needs of the user, including the testing of any database upgrades
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business
• Supporting the work to identify improvements to processes that exploit opportunities for increased efficiencies and automation using Talend, our ETL automation software, helping to reduce the need for manual intervention as much as possible
• Working closely with colleagues in the wider Supporter Data and Operations Department to provide coherent, practical and valuable support to internal clients
• Running, as required, selections & extracts from the CARENG database following predefined processes
• Provide front end CARENG training for Fundraisers.

Essential Technical Skills:

• Good understanding of and experience in using relational databases
• Thorough attention to detail, ensuring complete accuracy, even when under pressure
• Experience and skill at managing, developing and communicating data protocols, file transfer arrangements and data integrity
• Excellent and proven communicator with the confidence to explain technical issues in a simple and engaging manner to a wide range of audiences, through a variety of means
• Strong problem solver, able to deliver innovative and effective solutions
• Resourceful at managing own time, especially balancing routine work with more complex projects to ensure everything is completed to schedule with total accuracy
• Strong numeric and verbal reasoning skills
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confident in using SQL
• Confident in using MS Access.

Personal Skills:

• Strong and collaborative team player
• Proactive, resourceful and flexible with the ability to prioritise heavy workloads to meet tight deadlines.

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

The Social Care Institute for Excellence is looking for a Research Analyst to help us make a positive impact on people's lives. The role is mostly remote, but we ask that you are able to travel into the office up to once a week when necessary.

The Social Care Institute for Excellence is a national charity with a clear vision of a society where care and support maximises people's choices, removes social inequality, and enables people to live fulfilling, safe and healthy lives. 

To achieve this we research, evidence, share and support the implementation of best practice. We use this evidence and experience to shape policy and outcomes, and to raise awareness of the importance of social care and social work for creating a fair and equal society. Everything we do is informed by people with experience of care and support.

The Research Analyst role is pivotal in delivering SCIE’s evidence-based approach to improve individuals’ experiences of social care. The post holder will manage and deliver a range of high quality research, evaluation and review projects. The post holder will make social care resources, research, evidence and knowledge accessible to stakeholders including colleagues, people with lived experience, policy makers, people commissioning and people delivering social care.

The post holder will do this by, engaging stakeholders, and working alongside local authorities, social care providers and people with lived experience in both the adults and children’s social care sectors.  The research and evaluations will be used to develop emergent practice and policy to transform social care.

We are looking for someone who is passionate about selecting the social workers of the future. This role could be right for you if you have experience of hosting engaging training sessions, delivering information in a clear and professional way, alongside strong attention to detail and exceptional organisational skills. You will need to be experienced in managing a large and varied workload.

The Selection Officer will be involved in recruitment of applicants who have the potential to make outstanding child protection social workers. You will be involved in screening applications, assessing at our assessment centres, and supervising assessment centres. Alongside these core Selection duties, a main focus of this role will be the design and delivery of effective training and development for our key stakeholders. You will lead on this work and ensure we can embed an effective training and development package into our work.

This role involves longer days from September-February when attending assessment centres (8.30am-6.30pm), and occasional weekend work in support of recruitment events.

Background

Dementia UK’s fundraising has seen significant growth over the last five years, and this growth has continued in 2020-21 despite the Covid-19 pandemic. The Database Services team is integral to managing this growth and expansion of fundraising activities and ensuring effective processes and frameworks are in place for further growth in the near future.

Purpose of Job

We are looking for an experienced Database Manager to lead our Database Services team in our strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at Dementia UK are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

You will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for Dementia UK. You will lead the team to achieve these organisational aims as well as their own personal development goals.

You will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity’s use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across Dementia UK.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. 

Interviews are due to take place w/c 21st June and w/c 28th June.

Harris Hill are working exclusively with a wonderful international development charity. The Database Officer is responsible for supporting the charity's database operations, including ensuring all income received is accurately and promptly processed; helping to maintain the database to ensure data quality; assisting with data selections; and generally assisting Fundraising teams with their data requirements. There is great scope for developing wider skills and knowledge in assisting the database team with fundraising data selections and helping to shape policy and procedure. Please note this role is a 9-month FTC.

Key responsibilities

* Daily importing of donations and personal data from a range of sources, including external agencies and charity's websites, to Raiser's Edge using Import-o-Matic, RE imports, and occasional batch and manual entry.
* Working closely with the Database Manager and Finance team, reconciling gift income between Raiser's Edge and Microsoft Business Dynamics.
* Regular reconciliation of incoming gift and merchandise sales data from various suppliers and fulfilment house to ensure accuracy.
* Ensuring data quality and integrity is kept up to date and in compliance with GDPR and relevant legislations through regular queries and global changes.
* Updating GDPR compliant consent requests for mail, telephone, email and SMS communications.
* Ensuring Gift Aid declarations are recorded accurately and in compliance with HMRC regulations.
* Working with the Database Manager and team, developing and documenting up-to-date Operating Procedures for data entry, importing, and checking data.
* Working with the Senior Officers, creating data selections for fundraising and other purposes as required.

Person specification

* Working knowledge of data protection, charity law and fundraising regulations and good practices and GDPR.
* Proficiency in Microsoft Excel, basic working knowledge of Microsoft Access.
* Working knowledge of Mailchimp, and ideally its integration with Raisers Edge via Import-o-Matic Working knowledge of Blackbaud Merchant Services and other online giving portals.
* Working knowledge of financial software, especially Microsoft Business Dynamics.
* Experience of using the Raiser's Edge and Import-o-Matic database at an advanced level.
* Experience of income processing on Raiser's Edge.
* Experience of database administration.
* Experience of dealing with Gift Aid, including reconciliation and working on claims.
* Experience of dealing with external agencies such as mailing houses and data management companies.
* Experience working within a charity or not-for-profit environment.

Closing date : Monday 10th May

Job Purpose

The NABS database is a vital tool to help record service usage, communicate with clients and donors and implement fundraising activities.

The purpose of this role is to support the Senior Database Manager to ensure NABS data is continuously stored and processed securely, in line with GDPR requirements and is optimised through effective data architecture, cleansing and reporting.

Key Responsibilities & Accountabilities

Maintaining and ensuring continuous improvement of NABS data systems, processes and reporting.

• Complex database queries and reporting of information internally.
• Providing segmented data, building queries and exports to extract complex data as required.
• Involvement in ad-hoc projects that involve data or our database systems.
• Periodical data cleansing in line with data retention rules.
• Supporting the Senior Database Manager with GDPR compliance tasks and periodical GDPR reviews.
• Supporting the Senior Database Manger with information gathering to support the production of
• NABS data dashboards and stats reporting.
• Internal support with database inductions and support for new starters and database users across NABS.
• Administration support around policy information and documentation relating to database usage and guidance
• Helping to support NABS ambition to get everyone more comfortable with using data and communicating the benefits of data recording and safe storage.

Additional Role Requirements

• This role may require travel across London and on occasion, within the UK on planned basis.
• Some weekend or late evening work will be required for supporting NABS events and during busy periods, particularly in the run up to large scale events. NABS will endeavour to offer time off in lieu in accordance with its policies

External Guidance

• Dependent of requirement and need, this role will be supported with external direction, through mentoring or informal guidance.

Essential Skills & Experiences

• To have significant experience of Raisers’ Edge for data selection and or a similar database system for highly transferable skill set
• Experience of database maintenance and complex queries
• To have significant experience of data manipulation and reporting
• Experience of cleansing data for continued compliance and security
• Proficient in using Office software
• A commitment to working within NABS’ stated values

Desirable Skills & Experiences

• Experience using analytical tools such as Google Analytics
• Working knowledge or experience of the advertising and/or media industry
• A commitment to continuous learning and improvement

Dignity in Dying is offering a fantastic opportunity to work for the UK's leading campaign for assisted dying for terminally ill, mentally competent adults. We are looking for a Database Support Officer who will use their administrative and customer service skills to ensure an excellent end-to-end service is provided to members and donors of Dignity in Dying, and our sister charity Compassion in Dying. This role is ideal for anyone wanting to use their database experience to take their next (or first) step into campaigning and the not for profit sector. If you're passionate about choice at the end of life, this could be the role for you! 

The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations’ databases (Raiser’s Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities

Processing donations

• Process all incoming donations made by cash and cheque
• Enter onto the database all donations made by cash, cheque, and credit card
• Enter onto the database all donations to Compassion in Dying made by CAF and Just Giving
• Using bank statements provided by the Administration and Finance Support Officer, enter onto the database all standing orders and legacies
• Process all online donations received through Stripe and PayPal on spreadsheets provided by the Administration and Finance Support Officer
• Process other supporter data from third parties onto the database e.g. legacy pledgers from our Free Will suppliers
• With the Administration and Finance Support Officer, process Gift Aid claims for Compassion in Dying

Membership/donor programme

• Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
• Enter new Dignity in Dying members onto the database and work with the Administration and Finance Support Officer to ensure all new members receive their membership pack
• Process Dignity in Dying membership renewals and send out regular renewal reminders by email and hybrid mail
• Act as the main point of contact for membership queries from Dignity in Dying members by phone, email, and mail

Technical database support

• Prepare data selections for direct mail e.g. appeals and Campaign newsletters
• Run reports on the Raiser’s Edge as required
• Work with the Finance Manager and Administration and Finance Support Officer to ensure that all necessary data is prepared in time for annual audits
• Induct new staff not familiar with the Raiser’s Edge on the database’s functions that are relevant to their role
• Act as the main point of contact for IT support related to the database, for suppliers such as Blackbaud and Sys Group
• Clean data between both organisations’ databases, ensuring data is as up-to-date as possible
• Make sure data is stored in compliance with General Data Protection Regulation (GDPR)

Person Specification

Experience

• Experience of working with the Raiser’s Edge database
• Experience of administrative and customer focused work in a fast-moving environment
• Experience of dealing with enquiries from members of the public

Knowledge

• Excellent IT skills including a comprehensive knowledge of the Microsoft Office suite of programs
• Knowledge of different functions and abilities of the Raiser’s Edge database
• Knowledge of administrative systems and procedures

Skills and Abilities

• Ability to plan, organise and prioritise own work to deal with conflicting priorities and ensure deadlines and objectives are met
• Excellent attention to detail
• Good verbal and written communications skills, including the ability to respond to enquiries politely and sensitively
• Excellent customer service skills
• Good interpersonal skills including the ability to work co-operatively and effectively with others as a member of a team

Values

• Commitment to Dignity in Dying’s vision and mission.
• Commitment to Compassion in Dying’s vision and mission.

We are pleased to be working with a wonderful health charity to recruit their next Database Officer, this a varied and exciting role, in which you can develop your database skills. This is a unique position in the fact that our client is willing to train and develop their next employee and would consider candidates that have a small amount of data experience.

Main duties for the Database Officer:

Data administration and support to the team
Manage data imports
Run selections and queries
Develop dashboards
Maintain quality and integrity of the database
Provide detailed support and training to users

You will have:

Excellent communication skills
Ability to multitask and support staff
Database experience or a desire to develop in this area

If you would like to have an informal discussion, please call Chloe  on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

I am happy to be working with an amazing end of life charity in search of a Raisers Edge Database Support Officer. This role is to ensure an excellent end-to-end service is provided to members and donors to the charity, reflecting how the organisation values their supporters.
The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations' databases (Raiser's Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities Processing donations:
Process all incoming donations made by cash and cheque
Enter onto the database all donations made by cash, cheque, and credit card
Enter onto the database all donations
Using bank statements provided by the Administration and Finance Assistant, enter onto the database all standing orders and legacies
Process new Direct Debits and ensure that members/donors receive confirmation
Process amendments and cancellations to existing Direct Debits and ensure members/donors are informed accordingly
With the Administration and Finance Assistant, process Gift Aid claims

Membership/donor programme:
Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
Enter new members onto the database and work with the Administration and Finance Assistant to ensure all new members receive their membership pack
Process membership renewals and send out regular renewal reminders by email and hybrid mail
Act as the main point of contact for membership queries from members by phone, email, and mail
Technical database support:
Prepare data selections for direct mail e.g. appeals and Campaign newsletters
Run reports on the Raiser's Edge as required
Work with the Finance Manager and Administration and Finance Assistant to ensure that all necessary data is prepared in time for annual audits
Clean data between both organisations' databases, ensuring data is as up-to-date as possible
Making sure data is stored in compliance with General Data Protection Regulation (GDPR)
If you have the above skills and experience and are immediately available, please apply online today!

Job Title: Database Manager  

Hours: 35 hours per week

Salary: £45,000 - £47,000per annum 

Type of Employment: Permanent

Dept and Location: Fundraising Standards and Operations, Office - London (When restrictions allow)

Line Manager: Head of Fundraising Standards & Operations

Direct reports: Senior Database Executive (Data Analyst),  Senior Database Executive (CRM),                                              Database Executive & Data Selection Officer

We have a fantastic opportunity for an exceptional team leader to join us at Teenage Cancer Trust. With strong management experience, you will be able to lead the database team of 4, providing vital database management and insight to support our fundraising strategy.  

Managing, developing and maintaining the charity’s supporter CRM database (CARE) and related applications, you will be experienced in establishing processes, and training and developing the team so we can help the fundraising group deliver.

If this sounds like you, we would love to hear from you.  You can view the Job Description (add link) before coming back to this page to apply.  

Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing Date:                 Tuesday 22 June 2021 

1st stage interviews:    Week commencing 28th June 2021 

2nd stage interviews:Week commencing 05th July 2021

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please refer to our privacy policy

Fourth Monkey is recruiting a  Training & Academic Services Officer to join the dynamic staff team based at their North London centre. The ideal candidate will be a proficient administrator with previous experience of working within the Higher Education sector, and will provide essential support to the Director of Training and senior teaching team in developing, improving and integrating systems and processes associated with the school’s academic, programme and student support services, as well as providing effective, professional guidance and signposting to students on a range of issues including welfare and well-being, academic progression or assessment.

About Fourth Monkey

Fourth Monkey Actor Training Company is a drama school, arts organisation and registered charity, located at a dedicated training base in Finsbury Park, North London and established in 2010. The organisation has evolved rapidly over the last decade and, since marking our ten-year anniversary in 2020, Fourth Monkey's drama school offering has experienced significant growth - our two-year training course has received accreditation from our degree-awarding partner, Falmouth University, to become the BA (Hons) Acting Accelerated Degree, and we have added the newly accredited CertHE Acting & Theatre Making and MA Collaborative Theatre courses to our training provision. 

As Fourth Monkey head further into our second decade as a leading drama school, arts organisation and registered charity, we are now recruiting for a variety of new opportunities to support our ongoing growth and evolution and to join the collaborative, dynamic staff team based at our North London centre. 

About the Training & Academic Services Officer role

We are looking for a passionate, enthusiastic and experienced Training & Academic Services Officer to join our team and support us on our ongoing journey. 

Responsible for managing and administering the academic services within the charity’s drama school offering, this Training & Academic Services Officer role will be the point of contact for students seeking professional guidance and signposting on a range of issues (both academic and personal). They will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to student services and support infrastructure, and they will be experienced in supporting senior teaching and academic staff through the administration of programme and student information. They will also be a primary academic point of contact for our academic partners whilst supporting the Director of Training / Head of Training and their team in the development of the courses.

Key aspects of this new role with the Fourth Monkey team will include:

• supporting the Director of Training and Heads of Courses in the development of courses and administration of the approval and validation process where necessary
• student development including being first point of contact for academic partners
• practitioner liaison and management, and course management / coordination to help maintain and develop a high calibre cohort of practitioners and industry professionals to deliver Fourth Monkey's training provision
• day-to-day student liaison, including management and overview of student attendance and being students' first point of call for signposting toward the relevant channels in relation to all training and pastoral needs. 

The successful candidate will have at least 2 years’ experience of working in an academic services role at a senior level, ideally within a Higher Education institution or charity, a proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems and demonstrative rigour in reporting and administrative management. They will possess a strong understanding of data privacy standards as well as solid communication skills (both written and verbal), a deep understanding of business principles and practices, excellent attention to detail and organisational skills (planning, analytical skills, critical thinking), strong computer skills and an understanding of Higher Education procedures, data processing and reporting. 

How to Apply

Please send an up-to-date CV (including details of two referees; only to be contacted with applicant's consent), plus a covering letter detailing how you feel you meet the Person Specification for the role. This covering letter should be a maximum of 2 pages long and should draw particular attention to any previous experience, plus skills and knowledge relevant to the role.

Applications should be emailed to Fourth Monkey's CEO & Artistic Director, Steven Green, no later than the deadline for submissions of 5pm, Thursday 24th June. 

Shortlisted candidates will be invited to an interview on Monday 28th, Tuesday 29th or Wednesday 30th June, or Thursday 1st July 2021.

Business Systems Manager

Respect, empowerment, responsibility, and excellence. These are their values and they are integral to all that they do to support homeless and vulnerable people to reach their goals and live independent and fulfilling lives. Our client provide housing and support services to more than 1,700 people in Surrey, West Sussex, Berkshire, South West London. Their staff make a difference to clients, feel valued and have fun whilst supporting some of society’s vulnerable people to achieve their goals.

Position: Business Systems Manager
Location: Flexible location, with travel to Leatherhead as required
Job type: Full Time, Permanent
Hours: 39 hours per week
Salary: £45,000 pa + 28 days leave + bank holidays + benefits

Closing date : 23 June 2021
Interview date : 28 /29 June 2021

You will develop and own the relationship with system and support providers as well as their internal teams and end users; ensuring that all systems are configured and being used in an optimal way and that all end users are well trained and confident in their use of the systems.

You will play a key role in ensuring the organisation maximises the benefits of their investment through the support, training, and on-going development of the business systems portfolio.

You will be the link between the IT team and the business analysis of data, to ensure that system changes are appropriate and add value to the business.

This is a great opportunity for someone who has the relevant experience and excellent organisational skills who can play a key role in ensuring the organisation maximises the benefits of their investment through the support, training, and on-going development of the business systems portfolio.

Business Systems Manager Requirements:

• Previous experience in a similar role with the ability to demonstrate a solid background in IT business application software, including ongoing maintenance and development.
• Change management experience – reviewing & refining business process and procedures to optimise efficiencies.
• Great interpersonal skills: the ability to empathise with your end users, approachable attitude and an excellent communicator.

Why Them?

They want to make sure their people have the flexibility they need to balance their personal lives and do well at work. They focus on the work you deliver and so are open to a range of ways of working including flexible hours and working from home where possible.

The benefits are great too:

• Defined contribution pension scheme
• 28 days annual leave per annum, plus bank holidays
• Life assurance of three times your annual
• The opportunity to buy or sell up to five days annual leave per holiday year.
• Benefits platform with access to wide range of discounts on everyday spends.

Their technology makes connecting with each other easy but getting face to face is something we value and is essential in this role, so you will need to be able to travel to their office in Leatherhead.

Other stuff you need to know:

They celebrate diversity and know that it is critical for their success. They work hard to make sure they’re inclusive. So, if you are great at what you do and share their values, they want to hear from you.

If you need any adjustments made to the application or selection process, please let them know. They will be happy to help.

You may have experience of the following: Business Systems Manager, Project Manager, Database Management, Data Analyst, Cyber Security Manager, Data Protection, Network Manager, Business Analyst, IT Systems Manager, IT Project Manager, ITIL, ERP, SAP, etc.

Ref: 99677

Fourth Monkey is looking for an experienced, passionate and enthusiastic Course Administrator to join the dynamic staff team based at their North London centre.

The administrative point of contact for students and practitioners in all aspects of the day-to-day running of the courses, the Course Administrator will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to student services and support infrastructure, and they will be experienced in supporting teaching and academic staff through the administration of course and student information.

About Fourth Monkey

Fourth Monkey Actor Training Company is a drama school, arts organisation and registered charity, located at a dedicated training base in Finsbury Park, North London and established in 2010. The organisation has evolved rapidly over the last decade and, since marking our ten-year anniversary in 2020, Fourth Monkey's drama school offering has experienced significant growth - our two-year training course has received accreditation from our degree-awarding partner, Falmouth University, to become the BA (Hons) Acting Accelerated Degree, and we have added the newly accredited CertHE Acting & Theatre Making and MA Collaborative Theatre courses to our training provision. 

As Fourth Monkey head further into our second decade as a leading drama school, arts organisation and registered charity, we are now recruiting for a variety of new opportunities to support our ongoing growth and evolution and to join the collaborative, dynamic staff team based at our North London centre. 

About the Course Administrator role

We are looking for a passionate, enthusiastic and experienced Course Administrator to join our team and support us on our ongoing journey. The successful candidate will play a vital role in helping Fourth Monkey achieve its organisational objectives, including providing essential support to the Director of Training and senior teaching team in developing, improving and integrating systems and processes associated with the school’s academic, programme and student support services, providing effective, professional guidance and signposting to students on a range of issues including welfare and well-being, academic progression or assessment, and being an excellent administrator with previous experience of working within the Higher Education sector.

Key aspects of this new role within the Fourth Monkey team will include:

• Course development and student development, including being one of the first points of contact for students and practitioners in all aspects of the day-to-day running of Fourth Monkey's courses 
• Practitioner liaison and management, including supporting the Director of Training and Head of Training to set standards for practitioners, and monitor and evaluate accordingly (in relation to performances and training), plus ensuring effective and appropriate contractual arrangements are in place with practitioners and associates
• Course management and coordination, including reporting and documenting of student progress reports and assessments in liaison with the Director of Training and our academic partners; responding to enquiries from students and staff as necessary and appropriate, creating and maintaining student / graduate records and maintaining a comprehensive database of tutors, practitioners and associates.

The successful candidate will have at least 2 years’ experience of working in an administrative role, ideally within a Higher Education institution or charity, a proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems plus demonstrative rigour in reporting and administrative management. They will have excellent communication skills (written and verbal), excellent attention to detail plus organisational skills, experienced in both Apple & Microsoft operating systems and an awareness and experience of pastoral and welfare support or training in an educational setting. They will possess an awareness of Higher Education learning / arts training environments, and excellent interpersonal skills with the ability to work collaboratively as part of a small team as well as independently.

How to Apply

Please send an up-to-date CV (including details of two referees; only to be contacted with applicant's consent), plus a covering letter detailing how you feel you meet the Person Specification for the role. This covering letter should be a maximum of 2 pages long and should draw particular attention to any previous experience, plus skills and knowledge relevant to the role. 

Applications should be emailed to Fourth Monkey's CEO & Artistic Director, Steven Green, no later than the deadline for submissions of 5pm, Thursday 24th June. 

Shortlisted candidates will be invited to an interview on Monday 28th, Tuesday 29th or Wednesday 30th June, or Thursday 1st July 2021.