Database administration officer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Emerge Worldwide exists to amplify voices until freedom rings for all women and girls.
Our vision is to see sexual exploitation and sex trafficking abolished, and it starts one mind at a time, one life at a time!
Our mission is to prevent sexual exploitation and trafficking by advocating for policy reform, raising public awareness, and providing comprehensive support to victims/survivors. The organisation aims to assist vulnerable youth, particularly girls, and women, influence public discourse through education, and foster systemic change to enhance protections for individuals impacted by exploitation and trafficking.
Purpose of Role
The Communications Officer will play a key role in ensuring effective internal and external communication across Emerge Worldwide. This role will be responsible for producing high-quality newsletters, managing communication with partners, collaborators, influencers, and associates, maintaining organisational directories, and supporting the flow of information across departments. The Communications Officer will also manage calendars, support administrative needs, and liaise with the social media team to ensure consistent messaging and brand alignment.
This position requires excellent organisational, IT, and communication skills, alongside a proactive approach to supporting the charity’s mission and daily operations.
Role Description - What will I be doing?
Communications & Engagement
- Draft, design, and distribute newsletters and organisational updates to stakeholders.
- Maintain effective communication with partners, collaborators, influencers, and associates.
- Identify and manage key contacts and opportunities for engagement.
- Share key information across internal departments and teams to improve collaboration.
- Work with departments to ensure consistent messaging across all channels.
- Support the development of communication strategies to raise Emerge Worldwide’s profile.
Administration & Coordination
- Respond to general email enquiries and redirect them appropriately.
- Manage shared drives, organisational directories, and ensure accurate record-keeping.
- Coordinate and set up meetings, including preparing agendas and taking minutes.
- Support calendar management for the organisation, ensuring alignment across departments.
- Assist with the preparation of presentations, reports, and communication materials.
- Work closely with the Operations Manager to ensure smooth organisational communication flow.
- Work within agreed budgets and managing resources effectively.
Technical & IT
- Use Microsoft Office (Word, Excel, PowerPoint) for reporting, communication, and presentations.
- Support the use of Mailchimp or other IT software for mass communications.
- Maintain mailing lists, contact directories, and subscription platforms.
- Ensure compliance with data protection, GDPR, and organisational policies when managing contacts.
Other Duties
- Support wider organisational projects and campaigns where communication is required.
- Build and maintain professional relationships with stakeholders.
- Participate in departmental and cross departmental progress meetings, training, and 1:1s
- Undertake training and professional development as required.
- Carry out any other duties in line with the role as directed by the Operations Manager.
Person Specification - What skills and qualities do I need?
Essential Skills & Experience
- Strong written and verbal communication skills with the ability to draft professional correspondence and engaging content.
- Excellent IT skills, particularly Microsoft Office (Word, Excel, PowerPoint).
- Experience using digital communication tools such as Mailchimp, CRM systems, or equivalent.
- Strong organisational and time-management skills with the ability to manage multiple priorities.
- Experience managing calendars, meetings, and administrative systems.
- Experience of successfully working collaboratively across teams or departments.
- Attention to detail with a proactive and solution-focused approach.
- Proactive, showing initiative, with the ability to work unsupervised
- Understanding of confidentiality, safeguarding, and GDPR compliance.
Desirable Skills & Experience
- Experience working in a charity, non-profit, or mission-driven organisation.
- Familiarity with managing contact directories, databases, or CRM systems.
- Knowledge of social media platforms and how they integrate with organisational communication.
- Experience of stakeholder engagement and partnership communication.
- Ability to produce visually engaging newsletters, reports, and presentations.
- Event coordination or project support experience.
Personal Qualities
- A collaborative team player with strong interpersonal skills.
- Confident, professional, and approachable communication style.
- Able to work independently and take initiative.
- Flexible and adaptable.
- Passionate about Emerge Worldwide’s mission to advocate against sexual exploitation and support vulnerable groups.
Requirements
- Resides in the UK and is eligible to volunteer
- A DBS check, if applicable
- Able to work in alignment with Emerge Worldwide’s policies, procedures, values, standards, and boundaries, including those relating to confidentiality, safeguarding, health & safety, equal opportunities, and the volunteer code of conduct.
- Model Emerge Worldwide values and behaviours in all team activities
What support will I receive?
- An induction, ongoing training, supervision and support from your supervisor and the team
- Access to Emerge Worldwide’s training courses
- Out of pocket expenses approved in advance will be reimbursed
I would like to volunteer:
Please submit a Cv and cover email
References will be taken upon successful offer.
Raising awareness and prevention on sexual exploitation & sex trafficking. Amplifying our voice until freedom is experienced for all women and girls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview
We are excited to offer an excellent opportunity for an entry level development professional who is interested in gaining skills in operations and administration areas, to join SEED Madagascar (SEED) as our Operations and Administration Officer.
SEED Madagascar is a UK charity dedicated to creating long-term, sustainable change in partnership with communities in the southeast of Madagascar. We integrate high-quality community health, WASH, education, rural livelihoods and conservation programmes, while contributing to international best practices through research and publications.
This role is an office-based role within a team of national and international staff with occasional support in the field to our Conservation Research Team. This post is at the heart of our mission, and the diversity of activities undertaken will provide wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development.
This position is ideal for someone who is passionate about providing a wide range of support to SEED’s team including providing high quality administrative support across the policies and procedures, managing the recruitment of international staff, leading on onboarding for incoming staff and our marketing and support of our short-term conservation programme volunteers.
Title: Operational Support Intern - change of title and responsibilities to Operational Support Junior Officer subject to passing 3-month probationary review.
Location: Fort Dauphin, Madagascar
Commitment: 12 months; Monday to Friday (35 hours a week)
Salary: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation and a contribution of £650 towards insurance
Duties and Responsibilities:
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Provide pre-departure logistical support and advice with visas, hotels, flights, accommodation, medication etc to new international staff and short-term conservation volunteers
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Lead on supporting international staff during their initial time with SEED including arrival, orientation, social inclusion, cultural understanding, housing and integration into the SEED team
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Provide pastoral care, working with line managers to ensure that new and existing international staff and volunteers’ wellbeing is supported
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Support the Conservation team in Sainte Luce on providing orientations and pastoral care of volunteers when required
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Support the Communications team with advertising the volunteer programme and helping volunteers to increase their fundraising efforts
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Support on creating, editing and writing website content and resources to ensure organisational and project information is up-to-date
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Support on the recruitment of international staff, including the advertisement of vacancies
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Assist in the preparation of reports for internal and external audiences including Annual Reports and Malagasy Ministry reports
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Work with the Director of Operations and Programmes, and the International Operations Manager in developing, updating and implementing organisational databases, systems, policies and procedures across the NGO
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Oversee the training schedule for international staff and work alongside national and international staff to increase their skills and capacity, providing mentoring or training where appropriate
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Work alongside the IT Officer to provide basic IT and equipment management support
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Support with the writing of minutes and note taking across the organisation
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Support project teams where required to develop systems to manage donor compliance, or support with financial or administrative reporting requirements
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Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are always promoted
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Assist with administration tasks and any other tasks required by the International Operations Manager or Director of Programmes and Operations in line with the tasks of the post
Required Skills & Experience/Person Specification
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Hold an undergraduate degree in or relating to Business or Development or be able to demonstrate a passion for this area
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Be able to work independently and be proactively
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Have good all round computing skills and experience in Microsoft Office
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Have previous experience working to deadlines and have ability to successfully manage their time
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Communicate clearly and engagingly in written English across a range of media forms
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Communicate verbally to encompass the range of cultures you will be working with
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To have a good level of written English and be able to proofread documents to a high standard
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To have a curious mind and a patient, problem solving attitude
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Ideally have previous experience living, working or travelling in a developing country, though is not essential
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Be fluent in English. A working knowledge of French is desirable but not essential
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Be capable and comfortable adapting to life in a least developed country with sometimes basic living conditions
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Be comfortable with campsite conditions whilst supporting the team in the field for days at a time
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Be able to work and socialise within a small group of people and to be respectful and take personal responsibility for maintaining a good reputation for the NGO in the community
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Be able to adjust to life in another culture and a foreign language and be able to always work with cultural sensitivity
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Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED to protect both their safety and the reputation of the NGO.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in the coastal town of Fort Dauphin in the southeast of Madagascar, this post will provide support to the Schools, WASH and Solar projects implemented by the NGO. The successful candidate will work within a combined national and international team to assist in the development of projects, from initial planning stages to final evaluations.
Primary responsibilities include the writing of donor reports and proposals, providing additional support to the project team surrounding project management, and monitoring and evaluation. The role is predominantly office-based with some bush travel. The diversity of activities undertaken will provide a wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development. It is essential that the post holder is able to work in English to a high standard and it would be desirable to have at least basic French. Candidates who do not meet these criteria will not be considered.
Location: Fort Dauphin, Anosy Region, Madagascar
Timeframe: 1 year, extendable
Terms and conditions: Voluntary with local monthly stipend towards accommodation and contribution to insurance of £650
Duties and Responsibilities:
● Write project reports, to a high standard of English, that clearly demonstrate the successes and challenges of the WASH and Education infrastructure projects, learning from the project and providing clear budgetary information
● Compile funding proposals based on past evaluation, team discussion, and international best practice in an engaging and professional manner
● Conduct internet searches and searches through SEED’s funder database for potential donors to fund projects
● Take a leading role in gathering statistics and ensure that all existing statistics relating to the projects are accurate
● Work alongside the Communications and Media Officer writing regular social media updates, blog posts, and website copy
● Support the development of projects that fulfill local needs and sit within the aims of SEED, taking into account research findings, contextual constraints, government objectives, and SEED’s previous experience
● Conduct research into international best practice with regard to Solar, Digital Learning, WASH and Education infrastructure programmes and take the lead in discussing these with the team
● Monitor and update project trackers according to project activities, ensuring the project is on track to meet project indicators and objectives
● Take an active role in project management meetings, leading these where appropriate
● Take an active part in international team meetings and supporting other members of the team
● Work with national staff in increasing their skills and capacity, providing mentoring or training where appropriate
● Assist in data collection and basic analysis where required, assisting the MEL Specialist in developing monitoring and evaluation tools, and completing MEL reports for projects
● Work alongside the Programme Manager and Head of Finance in developing and managing the budgets relating to projects
● Maintain a database of projects and funders alongside the UK team in London
● Form part of the team representing projects or SEED when required
● Liaise with the UK team in London ensuring clear communication at all times
● Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing, and anti-corruption, and undertake continual training to ensure these are promoted at all times
● Complete other ad-hoc tasks as required by the Solar, WASH and Schools Project Coordinators, Programmes Manager, Head of Department, and Director of Programmes and Operations to further the aims and work of the organisation.
Person Specification
● Hold an undergraduate in or relating to WASH, international development, or have transferable skills or equivalent experience
● Minimum of 1-3 years’ professional experience in securing funding, project management, donor compliance, and donor reporting
● Demonstrate excellent writing skills, previous experience in grant-writing is an asset
● Demonstrate sound knowledge and keen interest in Environment and Sustainable Livelihoods, Community Health, WASH and Education Infrastructure, and their interface with international development; previous experience in WASH, Solar education, or community-based work would be an asset
● Demonstrate an understanding of and commitment to SEED’s ethos and approach, and be a good ambassador for SEED at all times
● Have passion, curiosity, and motivation for the job and the ability to enthuse others
● Have the ability and desire to work with teams from different economic and cultural backgrounds, and across multiple language barriers
● Have the ability and desire to build capacity and share skills across cultures, and work with teams from different economic and cultural backgrounds, across multiple language barriers
● Demonstrate proven ability to recognise and appropriately deal with challenging situations
● Demonstrate an awareness of and comfort with increased social and professional responsibility, working at all times with cultural sensitivity and respect
● Demonstrate the ability, social skills, and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED, in order to protect both their safety and the reputation of the NGO
● Be able to work to and advocate for all of SEED’s policies and procedures, safeguarding those that SEED works with and reporting any concerns appropriately
● Fluent English is required. Basic proficiency in French is essential, with intermediate-level skills preferred but not essential
● Be punctual and be able to work in an organised manner to tight deadlines, and to a high standard
● Have a flexible and patient attitude
● Have excellent problem-solving skills
● Be able to work both independently and as part of a team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview
Based in Madagascar, this position will work in SEED’s Community Health Department on maternal and child health (MCH), sexual and reproductive health and rights (SRHR) and gender-based violence (GBV). We use community-led, participatory approaches, working with local communities to identify and implement projects that meet their needs and priorities. It is a superb opportunity for an early career development professional to be part of a team of national and international staff supporting the development, funding, reporting and evaluation of our community health programmes.
Primary responsibilities include the writing of donor reports and proposals, providing additional support to the project team surrounding project management and monitoring and evaluation. The role is predominantly office-based with some travel to rural communities. The diversity of activities undertaken will provide a wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development.
It is essential that the post holder is able to work in English to a high standard and have at least intermediate French. Candidates who do not meet these criteria will not be considered.
Title: Programme Intern - change of title and responsibilities to Community Health Junior Programme Officer subject to passing 3-month probationary review.
Location: Fort Dauphin, Madagascar
Probationary Period: Three months
Contract: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation and a contribution of £650 towards insurance
Duties and Responsibilities
1. Write project reports, to a high standard of English, that clearly demonstrate the successes and challenges of our community health projects and provide clear budgetary information
2. Compile funding proposals based on past evaluation, team discussion and International best practice in an engaging and professional manner
3. Conduct internet searches and searches through SEED’s funder database for potential donors to fund projects
4. Take a leading role in gathering statistics and ensure that all existing statistics relating to the projects are accurate
5. Work alongside the Communications and Media Officer to build a communications plan for the community health projects, writing regular Facebook, blog posts and website copy
6. Support the development of projects that fulfil local need and sit within the aims of SEED taking into account research findings, local needs and constraints, government objectives and SEED’s previous experience
7. Conduct research into international best practices with regard to SEED’s community health programme and take the lead in discussing these with the team
8. Monitor and update project trackers according to project activities, ensuring the project is on track to meet project indicators and objectives
9. Take an active role in project management meetings, leading these where appropriate
10. Take an active part in international team meetings and support to other members of the team
11. Work with national staff in increasing their skills and capacity, providing mentoring or training where appropriate
12. Assist in data collection and basic analysis where required and where there is an Monitoring, Evaluation, and Learning (MEL) Specialist in post assist them in developing monitoring and evaluation tools and completing MEL reports for projects
13. Work alongside the Head of Project Development and Head of Finance in developing and managing the budgets relating to projects
14. Maintain a database of projects and funders alongside the UK and remote team
15. Form part of the team representing projects or SEED when required.
16. Liaise with the UK team in London ensuring clear communication at all times.
17. Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anticorruption, and undertake continual training to ensure these are promoted at all times
18. Complete other ad-hoc tasks as required by the Programme Officer, Head of Community Health Programmes or Director of Operations and Heads of Departments to further the aims and work of the organisation.
Person Specification
● Hold an undergraduate in or relating to Global Health, Public Health, International Development or have transferable skills or equivalent experience
● Minimum of 1-3 years professional experience of securing funding, project management, donor compliance and donor reporting
● Demonstrate strong writing skills. Previous experience in grant-writing is an asset.
● Demonstrate sound knowledge and keen interest in MCH, SRHR and GBV and its interface with international development
● Demonstrate an understanding of and commitment to SEED’s ethos and approach and be a good ambassador for SEED at all times
● Have passion, curiosity and motivation for the job and the ability to enthuse others
● Have the ability and desire to work with teams from different economic and cultural backgrounds and across multiple language barriers
● Have the ability and desire to build capacity and share skills across cultures and work with teams from different economic and cultural backgrounds and across multiple language barriers
● Intermediate French is essential and be able to hold meetings and read reports in French
● Demonstrate proven ability to recognise and appropriately deal with challenging situations
● Demonstrate an awareness of and comfort with increased social and professional responsibility, working at all times with cultural sensitivity and respect
● Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED in order to protect both their safety and the reputation of the NGO
● Be able to work to and advocate for all of SEED’s policies and procedures, safeguarding those that SEED works with and reporting any concerns appropriately
● Be punctual and be able to work to tight deadlines in an organised manner and to a high standard
● Have a flexible and patient attitude
● Have excellent problem-solving skills
● Be able to work both independently and as part of a team
About the Organisation
SEED Madagascar is a British Charity working in partnership with communities in the southeast of Madagascar. We integrate high quality community health, sustainable livelihoods; education infrastructure and conservation programmes to support long term, sustainable change and add to international best practice through research and publication across all of our programmatic areas. We are now looking for entry level interns and junior officers to work alongside national staff and expand our team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of role
We're on a mission to grant magical wishes and create lasting memories for seriously ill children and their families. Join us in the office to help us manage our admin and provide the best support for our donors. This role requires you to be in the office either Monday or Thursday.
Main Tasks:
- Assisting with day-to-day customer care of fundraising activities as required by the team, e.g., managing incoming emails and telephone calls, helping with post, counting money etc.
- Helping to write letters and handwritten thank you cards to supporters.
- Helping to manage event guest lists and other admin tasks related to our special events
- Sending out fundraising materials as requested by supporters.
- Managing deliveries of items as they arrive in the office.
- Sorting fundraising materials in our storage space
- Updating and maintaining the CRM database where needed (training provided and open to people who would prefer not to use a database
- Creating materials using Word, PowerPoint or other software
- Any other admin tasks that will help the team manage workload
What skills do I need to have?
Experience of delivering good customer service and/or administration in a voluntary or paid capacity – or the desire to learn new skills
- Experience of using Microsoft Office, including Word and Excel, email, and the Internet for research purposes.
- Ability to communicate effectively, both verbally and in writing.
- Managing data.
- Organised with good attention to detail.
Why volunteer with us?
- Make a real difference: Witness the impact of your support firsthand as you spread joy and raise awareness.
- Join a supportive community: Be part of a friendly and passionate team, connecting with people who are driven to make more wishes happen.
- Gain experience and a great way to get involved in the charity sector.
- Enjoy flexible opportunities: volunteer at times that fit your schedule and interests, volunteering as much or as little as you like.
- Meet new people from different backgrounds.
We brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT THE ROLE
Working closely with the Grants Managers and under the Head of Fundraising and other members of the senior Volunteer Grant Team, the Grants Coordinator (Unpaid Volunteer) will research, write grants, maintain, and coordinate fundraising efforts for AHO, with a target of a £5m yearly income by the end of 2030.
ROLE DESCRIPTION
The role of Grants Coordinator (Unpaid Volunteer) will research, maintain and coordinate
- Research, write and manage a pipeline of trusts and foundations, aid grants and public sector tenders and contracts that offer unrestricted and programmatic funding.
- Initiate new and manage existing relationships with trusts and other grant-making bodies through emails, calls, meetings, and attendance at events.
- Organise and lead regular fundraising meetings with the Head of Fundraising and the senior team.
- Write and lead on applications, bringing together information and expertise from colleagues as necessary.
- Lead and manage the reporting process to existing funders, bringing together input from colleagues as necessary.
- Attend and assist with public-facing events organised by AHO or others when necessary.
- Work with the senior team to write compelling concept notes and presentations for new areas of work.
- Work with staff and Volunteers across AHO to produce compelling and successful fundraising bids.
- Closely monitor deadlines for applications and reporting, proactively and confidently liaising with relevant staff for timely and high-quality submissions.
- Identify new opportunities for unrestricted and project funding from a range of sources, including trusts, grants and charitable foundations; European, national and local government; individual supporters; and commercial opportunities.
- Develop and maintain general content and resources in line with branding, such as presentations and texts for staff to reference and share with potential funders.
- Contribute to quarterly Board papers through pipeline updates and the CEO's report.
- Contribute on an ad hoc basis to any other reasonable activity as requested by senior staff.
- Very occasional travel to Africa and other Diaspora for work with our sister organisation, AHO EU and to regions in England where colleagues are based.
PERSON SPECIFICATION
Key Competencies
- Experience in awarding, managing or applying for grants.
- Experience in awarding, managing or applying for grants.
- Strong knowledge of UK, EU, and US legislation, accounting requirements and good practice relating to grant awarding and reporting.
- Experience in using a CRM system or database.
- Experience in efficiently managing and delivering grant-funded projects and programmes in low settings
- Ability to work unsupervised, a motivated self-starter, with robust problem-solving, administrative, and multi-tasking skills and is good at follow-through.
- Excellent analytical and quantitative skills, with the ability to assimilate and digest large volumes of information.
- Strong attention to detail and strong organisational and project management skills, with the ability to manage workload effectively and to work with changing priorities and time pressures.
- Ability to occasionally adjust working hours to fit with multiple time zones as required.
- Strong written and communication skills. You will be able to present information in a compelling way through proposals, memos and PowerPoint presentations.
- Ability to communicate effectively with people from different cultures and backgrounds
- Desire to contribute to new ideas and ways of working to develop improved models, processes and use of technology in grant-making.
- Outstanding partnership management skills, with the ability to support and establish highly collaborative internal and external partnerships.
- Experience with databases/grant-management systems is desirable but not necessary.
- Financial and budget management skills are desirable but not necessary.
- Ability in English, French, Arabic, Portuguese, Swahili, and Chinese is desirable but not necessary.
Please apply by submitting your CV and cover letter using the Charity Job system. If you use any method other than the one specified, we will not review your application.
To promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the people in Africa and the Diaspora.




The client requests no contact from agencies or media sales.
Summary
Role: Helpline Support Volunteer
Reporting to: Operations Director / Helpline Manager
Benefits: on the job training; ongoing professional development opportunities, and access to mental health and wellbeing support.
Hours: 3.5 hours per week (minimum)
Role Type: Voluntary (reasonable expenses will be paid)
Location: First Floor, 1192 Stratford Road, Birmingham, B28 8AB (office based)
Application deadline: 9am on Friday 19 September 2025
Interviews: Monday 29 September and Tuesday 30 September
Training: for 3 weeks across October (09:30-14:00 on 6th,7th,8th,13th,14th,15th,20th,21st and 22nd - please note these dates may be subject to change)
Start Date: 06 October 2025
About Us
Muslim Women’s Network UK (MWNUK) is an award-winning national charity based in Birmingham and has been running since 2003. MWNUK are working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.
Training
Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training.You will be required to attend 3 mornings per week for 3 weeks.
Purpose of the Role
We are looking for individuals to volunteer on our Muslim Women’s Network (MWN) Helpline Service which primarily provides support to victims of domestic abuse, violence against women and girls (VAWG) and related issues. We are also recruiting volunteers for a new helpline service focused on recording incidents of anti-Muslim hatred.
As a Helpline Support Volunteer, you will be answering calls, emails, texts, webchat and on Amal Safety mobile app from service-users and supporting them on the wide variety of issues that are raised on the Helpline. The helpline supports women on more than 45 different issues with most of the calls relate to VAWG as well as mental health and wellbeing.
All responses must be in line with the ethos of MWNUK which upholds protection from discrimination, harassment and victimization in line with the Equality Act 2010. The nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
You will be responsible for maintaining accurate records of the client cases on MWN’s bespoke online databases, ensuring data complies with GDPR requirements.
Given the nature of the role, experience supporting individuals - particularly Muslim women - is essential. This may be through paid employment, volunteering, or informal support of friends and family.
You may also have the opportunity to contribute to maintaining website resources, promoting the service, supporting other MWNUK projects and activities related to Helpline issues.
Full training and ongoing support will be provided to help you feel confident and equipped in your role.
Who are we looking for?
We are looking for a highly motivated and organised individual who is passionate about women’s rights and keen to make a difference. An interest in Violence Against Women and Girls (VAWG) sector and tackling anti-Muslim hatred / Islamophobia is important.
We particularly encourage applications from women who may have taken a careers break or have caring responsibilities as full training will be provided and ongoing support to help you feel confident in your role.
Main responsibilities
- Providing high-level support to users of the MWN Helpline and/or a new anti-Muslim hatred / Islamophobia incident recording service, responding to telephone and electronic enquiries.
- Manage helpline cases, including accurate data entry into MWN’s bespoke database.
- Maintain confidentiality and adhere to data protection policies at all times.
- Attend training sessions as directed.
- Stay informed about developments and legislation on key issues such as forced marriage, violence against women, hate crime, Islamophobia, and related topics.
- Carry out administrative duties and provide support to the Helpline Manager, Operations Director, and Trustees as required.
Person Specification
We are looking for someone who:
- Has a strong interest in the charity sector, particularly in empowering racialised communities and Muslim women.
- Can work in a non-judgmental, culturally and faith-sensitive manner.
- Demonstrates accurate listening and note-taking skills.
- Has an approachable and friendly manner, with strong communication skills.
- Possesses excellent IT skills, including data entry and email correspondence.
- Speaks a second language (e.g., Urdu, Arabic, Punjabi, Mirpuri, Pashtu, Bengali, Gujarati).
- Has experience supporting Muslim women and girls—through paid work, volunteering, or informal support.
- Maintains a high level of professionalism when engaging with internal and external stakeholders.
- Has knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
- Works effectively as part of a team.
- Can work independently in a highly organised manner.
- Is driven and committed to providing the best possible service and ensuring the success of the Helpline.
- Understands and upholds confidentiality, data protection, and professional boundaries.
- Has knowledge of the community sector and its role in supporting vulnerable groups.
Equal opportunities awareness
- Demonstrates awareness of diversity issues and maintains a positive, non-discriminatory, and non-judgmental approach.
- Committed to working collaboratively and flexibly with all members of the MWNUK team.
Essential
- DBS basic clearance
Application process
Stage 1: How to apply
Please send your cover letter (and CV if you are including this) by 9am Friday 19 September 2025. Your cover letter should be no longer than one side of A4 and must include the following:
- Your name and contact details (address, email, phone number)
- Languages spoken
- Why you are interested in this role
- How you meet the criteria outlined in the job description and person specification
- Transferable skills relevant to the role—feel free to draw on experiences from home life, education, work, or volunteering
- Confirmation that: you can commit to the hours outlined and you can attend all training days
- Any existing affiliations with MWNUK (e.g. relationships with current staff, volunteers, or board members)
- Details of one referee who is not related to you
We welcome CVs in addition to the cover letter, but they are not mandatory.
Stage 2: Interview process
Shortlisted applicants will be invited to attend a face-to-face interview on Monday 29 September or Tuesday 30 September 2025.
Further information
- Unfortunately, we are unable to provide feedback at Stage 1 of the application process.
- A Basic DBS clearance is required for this role.
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Mind in Havering, Barking & Dagenham is looking to recruit a number of people to join its Board of Trustees and provide positive leadership and direction. As a Trustee, you will be part of a team responsible for the strategic and financial management of the charity, ensuring that our core purpose is carried out and help promote our positive vision:
“We will not give up until everyone experiencing a mental health problem gets both support and respect.”
About Mind in Havering, Barking & Dagenham
Established over 50 years ago, we are a local mental health charity based in Havering. We provide services to people living in Havering and Barking & Dagenham who are experiencing mental health problems. We also campaign for better services, deliver training and raise awareness of mental health. We are affiliated to national Mind, but we are an independent charity and raise our own funds.
What we are looking for
We welcome applications from people of all ages and backgrounds. We want to broaden the diversity of our Board to create a group that truly represents the communities that we serve across both Boroughs. We are particularly interested in applications from individuals who have skills and expertise in one of the following areas:
- Hands on support for our events
- Digital marketing
- Equality, Diversity & Inclusion
- Health Inequalities and NHS
- Barking & Dagenham Borough
- GDPR
- Safeguarding
- Clinical/public sector commissioning
- Legal
The competencies we are seeking include
- Interest in or lived experience of mental health problems.
- Leadership skills, strategic thinking and strong networking abilities.
- The ability to analyse complex information, to think creatively and to generate solutions.
- An ability to work effectively and constructively as a member of a team.
- Time management skills to handle multiple priorities.
- Previous Board and/or Trustee experience is desirable but is not essential.
- You must be willing to participate in Board meetings every two months and join one of our four, active sub-committees.
How to apply for the role
Please take a moment to explore our website, where you can submit your application and hear directly from one of our current Trustees as they share their experience in the role.
The client requests no contact from agencies or media sales.