Recruitment Administrator
Cheadle Heath, Stockport
£18,835.54 - £20,599.13 (Depending on experience)
Blended: Head Office with opportunities to work from home – Full time Office work required for the initial month of employment for induction purposes

Our client provides residential services for young people aged 16-25 years old. The young people they care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Their aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

Our client's homes are always a hub of activity and energy where young people can feel safe, and staff enjoy coming to work. Your role will involve supporting the Recruitment Coordinator to ensure recruitment adverts are being published, applications are being processed, and interview dates are arranged with managers to ensure a timely service. You will review & update the ATS daily and conduct candidate tele-vetting calls to obtain relevant information and interview confirmation, as well as completing new starter paperwork and liaising with managers to offer new posts. This is an exciting role, and you will get the opportunity to visit each of our client's residential services, as well as attending and supporting with job fairs and assessment centres. It is highly rewarding and a great path to enhancing and developing your current experience with the opportunity for excellent career development.

Previous Recruitment/ Administration experience is essential, and you will work closely with the Recruitment Coordinator, where you will receive ongoing support and mentoring.

Company Benefits

- A £100 bonus after completing 6-month probation
- Refer a Friend Scheme (Up to £1000 per referral)
- 30 days holiday (Rising to 35 days with service including bank holidays)
- Excellent Learning and Development opportunities
- Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
- Paid Training & Induction
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Free parking available and good direct transport links
- Enhanced maternity/paternity leave
- Paid Enhanced DBS check
- Cycle to work scheme
- Employee Assistance Programme/24-hour Counselling Service
- Regular social events and recognition schemes (Employee of the year awards, Summer & Christmas parties)

Essential requirements of a Recruitment Administrator

- Full UK Driving Licence with access to own vehicle/ Currently undergoing lessons/test
- Previous experience of working in an Administrative role
- Confidence with communicating via phone to external and internal individuals
- Strong IT skills including the use of spreadsheets, data analysis, databases, email, presentations,
- Good numeracy & literacy skills
- Ability to work confidently remotely and utilise platforms such as Microsoft Teams and Zoom

Desirable Criteria of a Recruitment Administrator

- Previous administrative experience within a recruitment setting
- Knowledge and experience of HR & ATS software
- Experience dealing with high volume of recruitment and onboarding candidates
- An Understanding of HR processes and procedures

Fancy the challenge? Apply today!

Additional Information

- You will work in a COVID secure environment as all staff are required to be fully vaccinated by 11th November 2021.
- Please note that they do not accept CV’s and the application must be completed in full.
- Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
- They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
- Our client reserves the right to close the advert early, should they appoint a suitable candidate.

Ref: 103 388

Project Administrator (Newborn Health)

Department of Infectious Disease Epidemiology

Salary: £30,302 to £34,468 per annum, inclusive.

Reference: EPH-IDE-2021-45-R

The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

The Department of Infectious Disease Epidemiology is seeking an experienced Project Administrator to provide efficient administrative and logistical support to a range of research projects in the UK and overseas within the department’s Newborn Health & Child Development team (PI Prof. Joy Lawn).  You will be a member of the department administration team and report to one of the Project Managers supporting this group.

The successful candidate will have substantial relevant experience of providing proactive administrative support for research projects in Higher Education (or similar environment), including planning and providing support for meetings and/or events, booking rooms/travel/accommodation, and working closely with academic staff members. You will have excellent IT skills (e.g. MS Word and Excel), including knowledge and experience of management information systems, databases, and financial reporting tools, and willingness to learn new software packages. Excellent written and oral communication skills, and a collaborative and flexible approach with evidence of ability to work independently and as part of a team, are vital. Further details may be found in the Job Description.

The post is full time and fixed-term until 31 December 2022 with possibility to extend depending on funding.

The salary will be on the Professional Services scale, Grade 4 in the range £30,302 - £34,468 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at the London School of Hygiene & Tropical Medicine.

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

Closing Date: Tuesday 02 November 2021

The Helen Bamber Foundation and Asylum Aid are proud to announce that since August 2020, we have combined our efforts to support the vulnerable asylum seekers and refugees who need us the most. The Legal Administrator is a key component of the Asylum Aid team, running and overseeing all its central functions and providing vital support to our casework staff. The Legal Administrator oversees all of our systems that enable these efficiencies, as well as supporting the fee earners in their casework.

Key Responsibilities include:

• To manage incoming and outgoing legal post, ensuring this is dated, scanned

and passed onto the legal team swiftly;

• To manage the legal enquiries email inbox, triaging emails as appropriate;

• To be responsible for setting up new cases and, following Asylum Aid’s client

casework procedures, ensuring all LAA monitoring information and other

information on cases is recorded timely and accurately;

• Oversight and updating of Asylum Aid’s case management system;

• To assist with the preparation of documents for Home Office applications and

for court hearings;

• To assist in preparing court bundles including indexing and filing the bundle

with the tribunal/court and serving on the Home Office;

• Managing the team calendar and overseeing key dates system;

• To organise and maintain Asylum Aid’s legal archive, case filing system, legal

library, and other documents.

• To process referrals and provide signposting on behalf of existing clients and

new enquiries;

• To assist the Billing Coordinator/caseworkers with billing checklists where

necessary.

Fundraising Administrator

Performing Arts Charity

£25,000 per annum

35 hours per week

Temporary

Hybrid working (50% office, 50% at home)

Charity People is thrilled to be supporting a performing arts charity to find their next Fundraising Administrator. The charity is a UK leader in creative learning and engagement practice, building innovative partnerships to deliver flagship programmes that have gained acclaim for artistic excellence and creativity.

The Fundraising Administrator will play a key role in coordinating new members - processing new memberships and gift memberships - sending welcome letters, invitations to welcome events and update memberships on the CRM/database. You will be responsible for coordinating renewal mailings for Friends and Patrons, issuing memberships, collating member packs, sending "thank you" forms of communication. You will also coordinate the members' magazine by liaising with contributors, maintaining schedules, and communicating with the Marketing and Communications department on production and distribution. The Fundraising Administrator will assist with planning and delivering of campaigns, identifying prospects, preparing press and marketing material, as well as support the Individual Giving Manager with stewardship of donors.

This is an exciting, varied and hands on role for someone with proven experience in administration and communications management. The fundraising department require support with admin and campaigns in their Development Team. Ideally, you will have:

• Significant experience in administration in an arts or fundraising environment
• Knowledge of CRM and/or ticketing databases, Tessitura or similar.
• Ability to communicate clearly, both in person and in writing,
• Excellent numeracy skills
• Professional and ethical approach in all aspects of your work as an ambassador for the charity
• A hard working, personable and unflappable nature.
• A team player - able to work collaboratively
• Excellent verbal and written communication skills and the ability to effectively communicate with different audiences.
• Excellent office technology skills, including Microsoft Outlook, Word, Excel, PowerPoint and Adobe Acrobat and a willingness to continue to develop these skills and keep up to date
• Fantastic organisation skills and can multi-task across different projects.

Interviews: week commencing 18th October 2021

The charity are moving to hybrid working, with an approximate split of 50/50 for office and home working. You will be expected to take a lateral flow test each week, there are strict Covid measures in place as performers and support staff are usually on site.

If you have fundraising experience and wish to be considered for this role please send you word CV in word format to Zelda Leader ASAP! [email protected]

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are looking for an admin assistant to support our Directors and the Legal and Policy & Advocacy teams.

The post holder will be expected to carry out the role via a combination of working from home and work in MRG’s office in London. Initially the work could be done largely from home but there may be periods when work responsibilities require work in the London office.

The job mainly involves:

• Collate presentable Council and Committee papers (4-5 per year), make travel arrangements (when we have physical meetings)
• Maintain records of Council and Committee membership, personal details
• Update Charity Commission and Companies House annually (in liaison with Director of Finance and Administration)
• Collate and supply evidence of MRG policies, systems and procedures to support due diligence processes when new statutory donors give for the first time
• Liaise with staff to ensure that MRG’s central bank of policies, guidelines and forms is maintained and updated regularly.
• Support periodic non-financial reviews of MRG performance or compliance (e.g. SIDA evaluation or Finnish systems review etc)
• Update MRG’s contact relationship management software with contacts and mailings, producing mailing lists (either using CRM or occasionally manually)
• Support the legal team with internal document management systems and related tasks.
• Support with the organisation of (online and offline) events: organising venues, equipment, invitations, mailing lists.
• Support for training events: organising selection, organising trainers / tutors (contracts, payments), organising venue, flight bookings, visa letters and other support, arranging translators/signers
• Adapt existing in-house materials and materials submitted by MRG correspondents globally for use on the website or social media
• Support the production of professional documents and legal submissions (PDF, Powerpoint, photo montages, and video and audio clips, including in electronic and hard copy format) for presentations, training, court submissions etc.
• Support staff to capture and present monitoring and evaluation data (including on log frames/flow charts)
• Support staff to generate contracts for suppliers, individuals and partners and process financial transactions and maintain complete in-house records of all activities, results and expenditure
• Supporting staff to quality control budgets and reports, liaison with finance team re auditor’s queries or to input into financial reports to donors
• Supporting staff to create accurate budgets for new project designs
• Take notes of external/internal meetings

If you are fluent in English and speak good French please read the job description attached.

*This is a 12 month fixed term contract*

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. We own and care for over 1,000 woodland sites across the United Kingdom and support the creation and management of woodland on others’ land.

THE ROLE
You’ll provide administration support to our busy Woodland Outreach team on the delivery of our Free Trees for Schools and Communities scheme. You will play a key role in reviewing, assessing and approving applications to our popular tree planting programme, through which we plant over 1 million trees each year.

In this role, you’ll be customer facing; answering calls into the department, responding to email enquiries from schools and community groups, supporting them to make applications, and updating our databases and systems. You will also play a role in responding to internal enquiries and data requests from across the Trust. 

THE CANDIDATE
Previous administrative experience supporting a busy team is essential. Attention to detail and collaborative working is a key part of this role. You'll be competent using IT systems, particularly CRM database and MS office applications. Strong communication and organisational skills are a must, alongside the ability to assess a range of information to make decisions. A basic understanding of woodland creation would be desirable. 

WHAT YOU CAN EXPECT
There’s no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance and good holiday entitlement.

*This is a 12 month fixed term contract*

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

Alzheimer’s Research UK’s (ARUK’s) Supporter-led Fundraising (SLF) team saw rapid expansion in the years before the pandemic, and now has big ambitions to continue that growth through creative, powerful marketing campaigns, improving supporters’ fundraising experience, developing exciting fundraising products, and driving income to power more world-class dementia research.

Working across our Sporting Events portfolio you will help with the on-boarding, stewardship and event delivery of some of our key third party and owned events, as well as our virtual events.

The role requires an enthusiastic individual to come in, hit the ground running and support us as and our supporters as mass participation events restart and the event calendar fills up.

Main duties and responsibilities of the role:

• Provide excellent customer service to sporting event fundraisers, including answering queries, making calls to check-in and wish them luck and support them with their fundraising.
• Support on charity activation delivery and attendance at many of the UK’s leading mass participation events including London Marathon, Great North Run and Cambridge Half.
• Lead on the delivery of some of our third party events, including onboarding supporters and delivering world class supporter care throughout their time with us.
• Be the main point of contact for our supporters across our virtual event series; and represent their voices to the wider organisation.
• Be a pivotal player in the delivery of just under £3m income in the next year.

What we are looking for:

• Someone with customer service/care experience who is confident on the phone.
• Confidence working with computers, including Word, Excel, Outlook and databases.
• An interest and understanding of sporting events.
• Previous fundraising experience not essential.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 31 October 2021, with interviews likely to be held on 4, 9 or 11 November 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Are you a confident Supporter Care Administrator with a ‘can do’ attitude who is looking to further develop your Supporter Care career within a high-performing Fundraising Department?

About the role

We are seeking a Supporter Care Administrator to join our growing Fundraising and Communications department. Reporting to the Supporter Care Coordinator, the successful candidate will be one of two Administrators responsible for the delivery of a high standard of customer care and operational support that ensures that our supporters are at the forefront of everything we do.

Day to day responsibilities include importing of data, processing of voluntary income, management of enquiries and complaints, and maintenance of the fundraising database. The wider remit of the role includes liaising with internal stakeholders, third party suppliers, financial and non-financial supporters, and members of the public with an interest in the organisation’s work; contributing to the periodic review and update of team processes and procedures; and taking the lead on role-appropriate tasks under the guidance of the Supporter Care Coordinator. The post holder will be accountable for working to agreed KPIs and SLAs, and for consistently meeting regulatory requirements; ensuring timely, accurate and compliant administration of supporter-related activity.

What we’re looking for

Applicants should be able to demonstrate relevant customer/supporter care experience including income processing, experience of working with Raiser’s Edge or another fundraising database, strong organisation and prioritisation skills, and a keen eye for detail. The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team. The ability to develop and maintain mutually beneficial working relationships is essential, as is the ability to communicate in an effective and professional manner. Experience of working with ImportOmatic data integration software would be advantageous but is not essential.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Pension

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 25 October

Interview and assessments on: week commencing 8 November

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Job location: London/Remote

Pay: Up to £14.83 per hour

Contract: Temporary (Part-time). 22.5 hours per week, ideally across three days, but flexible on this. This shall be a minimum of 4 months (until February 2022), with the possibility of extending.

Job Purpose:As our Database Officer, you will ensure that all income-generating activities are run through the database and support the Database Manager in ensuring the database is accurate and compliant.

Key Responsibilities:

• Manage the flow of financial and non-financial data from third-party platforms and agencies, as well as direct income and data streams. This will include cleaning and preparing data, as well as importing it into Raisers Edge.
• Ensure the database accurately reflects the current, recent, and historical activity and outcomes from third-party agencies and platforms, such as MailChimp

• Work with all departments to collect and process ad hoc data efficiently, i.e. processing registrations for events.
• Assist in undertaking monthly quality analysis of data received from agencies and third-party platforms.
• Undertake routine processes to ensure the database is accurate, such as de-duplicating.
• Assist on data cleansing, quality control, and restructuring projects with the Database Manager
• Undertake ad hoc tasks that may be required from time to time

You will also be required to:

• Maintain OSUK’s commitment to data protection and ensure that policies relating to these areas are maintained and/or developed as necessary
• Assist with ensuring high standards are being maintained with regards to Gift Aid compliance
• Assist with ensuring OSUK’s commitment are being maintained with regards to following Fundraising Regulator’s Code of Fundraising Practice

Skills and Experience Required:

Essential:

• In depth knowledge of Raiser’s Edge or similar CRM, ideally within a charitable organisation. Ideally to include importing and using Importacular templates.
• Excellent attention to detail and accuracy of working with data
• Experience of using Excel, including using formula and functions such as sort, filter, VLOOKUPs, Pivot Table etc.
• Must feel confident working with and cleaning larger data sets.
• Experience of using Microsoft Word and Outlook
• Strong interpersonal skills
• Desire for continual improvement and learning essential
• You will be passionate about bringing about a world where no child suffers from lack of access to safe surgery

Desirable

• Experience in working with external agencies
• Ability to build queries, run and interpret reports
• Excellent knowledge of data protection legislation
• Experience of working in the charity sector
• Experience of using Microsoft Access

An exciting opportunity to bring your experience, skills and creativity to help us reinvigorate our back office and support functions.

As a key member of Rathbone’s senior management team, you will be responsible for management of the back office and support functions, including:

• Overseeing the organisation’s human resources administrative needs
• Ensuring efficient and effective governance support is provided to the Board
• Managing the organisations outsourced IT support contract
• Managing data, records and information
• Co-ordination of all other business support requirements.

At Home-Start Oxford we make a big impact for families in the local area.

It’s an exciting time to join us as we have ambitious plans to expand our service.

Are you ready to join a charity that supports families with young children so they don’t have to face their toughest times alone?

In this new role you will be fundamental in ensuring our administration has the maximum level of support as we grow. Providing administrative support to the Chief Executive, Office Manager, Family Coordinators you will:

• Have skills and experience in administrative work
• Have proficient IT skills, including in database management
• Have knowledge of financial processes
• Be an excellent communicator, able to work with a wide variety of people
• Be able to prioritise effectively and manage a busy and varied workload

Hours of work: 19 hours / week (with the possibility of additional hours) (pattern of hours negotiable)

Salary: Pro rata £19,836 (FTE) (£10.31/hr)

We believe that diversity in the workplace enables us to create a relevant, innovative and effective organisation. We are an equal opportunity employer and welcome applications from candidates with diverse life experience. We are committed to recruitment that is fair and free from bias.

Home-Start Oxford is a Disability Confident Employer. Please get in touch if you require this information in an alternative format, or to discuss an alternative form of application or other forms of reasonable adjustment.

Application pack: Download a Job Pack, Application Form and Equal Opportunities Form. Submission details on Job Pack. Please note that as part of our commitment to safer recruitment practice, applications must be made using the application form – CVs will not be accepted.

Informal discussion: Mel Henry, Office Manager 

Closing date: Midday on Monday 15th November 2021

To show our appreciation for your dedication we offer flexible working, 32 days holiday (pro rata), a contributory pension scheme, and the chance to work with incredibly friendly and committed colleagues.

This post is subject to a criminal record check through the Disclosure & Barring Service.

The CSP is the professional, educational and trade union body for the 60,000 Chartered Physiotherapists, support workers and students in the UK; and one of the largest representative bodies in healthcare. We are proud to have been awarded the 2021 Best Companies One to Watch accreditation.

We have an opportunity for an experienced administrator to join our busy team and assist in supporting the Practice and Development Directorate. You will provide administration support to specific projects and core work within the directorate, as well as delivering front line services to CSP members and non-members, amongst other duties, in order to ensure that all administrative requirements are met.

With a proven administration background in a busy organisation and the ability to deliver an effective, high quality, customer-focused service to colleagues and members, you will have first class communication skills and a strong team ethic. Good time management, prioritising skills and attention to detail are also essential.

Our Values

At the CSP our goal is to create a culture which is characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact for our members. Please click here for further information.

Based in our London office when restrictions lift with homeworking available (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps) or homebased.

Company Secretary and Administrative Officer

Our Company Secretary and Administrative Officer will ensure the smooth and proper legal functioning and administration of the Crystal Palace Park Trust, making sure that necessary reporting is carried out, in particular to ensure proper compliance with Companies House and Charitable Commission requirements. The post will also  manage the Trust’s essential databases and policy documents and keep records and minutes of Trust meetings.

The successful candidate will report to our Chief Executive Officer (CEO) and will make sure the Trust’s governance and administration are managed legally, smoothly and efficiently. The Trust is a new start up charity and the role will require a willingness to engage at all levels and the enthusiasm to drive the business forward in a flexible manner.

If you are a graduate with excellent writing and communications skills, are well organised, tech savvy, numerate and want to be part of an exciting new charity, focused on benefiting the local community and an historic park, this is a brilliant opportunity to utilise your expertise and knowledge, and we are interested in hearing from you.

The deadline for applications is 5:00pm on 15 November 2021.

Job Purpose:

1. To provide front-line support to the Political Studies Association’s specialist groups
2. To provide front-line service responding to enquiries by current and prospective members
3. To support the Membership & Programmes Manager and Membership & Programmes Officer in fulfilling the requirements of the various PSA membership schemes

Main responsibilities:

Supporting our specialist groups and expert networks

• Manage the specialist groups inbox, online and phone communications, responding to queries directly or forwarding the query to relevant colleagues. Ensuring that engagement and action is resolved and carried out in a timely manner.
• Support specialist groups, and networks, in setting up and promoting events, including managing digital events via Zoom as required, and ensuring they have access to PSA’s current guidance on running meetings and events.
• Circulate updates and bulletins to specialist groups as requested by the lead trustee or CEO.
• Assist specialist groups in gaining access to, and using, the website and database (CiviCRM). Maintain oversight of the specialist groups’ section of the website, ensuring consistency and accuracy of group details are up to date and taking remedial action as required.
• Liaise with the specialist groups regarding grants/funding opportunities, as funding becomes available, including informing groups of decisions made by the trustees to bids submitted by them.
• Provide data relating to the groups as requested by MPM colleagues, or the wider team, including as part of reporting to trustees, providing data to the MPO regarding to groups’ budget allocations, and in confirming membership of prize entrants.
• Provide updates about specialist group activities, as relevant, to be included in the regular e-newsletters to members
• Liaise with the specialist groups on their involvement with the annual conference, and related tasks as required by the Events & Marketing Manager.

 Provision and development of membership services:

• Respond, and take required action, to general membership enquiries, by inbox or phone, including updating the CiviCRM database as relevant.
• Work with the Membership & Programmes Officer to ensure action is taken to resolve and respond to enquiries within 48 hours.
• Assist with monthly direct debit runs and associated database checks, particularly during busy renewal periods (1st quarter of the year).
• Contact members as required and update mailing lists for postal journals.
• Assist with data input and crosschecking records to ensure swift and speedy resolution, especially around the time of the annual conference (March/April).

Provide support with member events and conferences:

• To support, as requested, the Events & Marketing Manager, and other colleagues, in organising and executing the PSA’s Annual International Conference and other member-orientated or public events (both physical and online) throughout the year. This may include handling invitations, responses, logistics and, on occasion, providing ‘hands on’ help at the event venue or via online platforms such as Zoom - making full use of these opportunities to engage our membership.

Other duties and responsibilities:

• Fulfilling other activities, in addition to the main responsibilities above, as requested by the MPM and MPO.
• Managing the PSA’s [email protected] inbox, actioning accordingly.

• On occasion supporting colleagues in work areas outside of this job description.
• Compliance with PSA policy including absence, appraisal, health & safety, EDI and GDPR.

Capabilities & attitudes

Enjoys and is confident in dealing with members face to face, over the phone and via email

A willingness to help others, in a timely manner, through provision of information, services and assistance

Friendly and approachable team player

Confident and articulate manner to communicate at all levels, and in a variety of situations

Experience

Track record of providing excellent membership or customer services

Working in membership services in a similar learned society or professional membership body

Ability to prioritise and work on own initiative in order to meet deadlines and achieve a wide range of tasks and objectives

Strong planning, organisational and time-management abilities

Experience of dealing with a range of people in a friendly but professional and helpful manner.

Structure: this post supports the Membership & Programmes Officer, with both posts managed by the Membership & Programmes Manager. The post is based in our Head Office in Camden

Additional information: the role is part-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. The starting salary will be FTE equivalent £24,000 per annum, pro-rata for 3 days.

2. 22.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. Pro-rata of FTE equivalent 25 days’ annual holiday allowance plus bank holidays

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following a three month probationary period.

Structure: there are seven members of staff currently. This post is normally based at our offices in Camden although staff are being supported to work from home in light of the Covid-19 pandemic.

How to apply

Please submit a CV (no more than two sides of A4) and a succinct covering letter explaining why you are suited to the role by 5pm on 5th November 2021. Interviews will be held w/c 15th November. If you have not heard from us by then please assume that you have been unsuccessful.

Please also complete a PSA equal opportunities monitoring form.

Thank you for your interest in the Political Studies Association