Database administrator jobs

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic  programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.

The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.

Some key responsibilities include:

• Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
• Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
• Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
• Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration

A little bit about you 

We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

What is the overall purpose of the role?

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the overall operations of the organisation and the team, to ensure the smooth running of the main sites and enable YAA to meet and deliver on its core objectives and obligations.

The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

•  To support the delivery of Youth Action Alliance
• To ensure a friendly, professional and informative service to all visitors and stakeholders
• To maintain a diary and manage all incoming calls and all correspondence
• To maintain a good working relationship across all YAA teams, external stakeholders and suppliers, ensuring queries are dealt with promptly
• To attend and support meetings including minuting (including evening, weekend and events as/when required)
• To collate and maintain all documentation relating to the business
• To act as a point of contact for all Board of Trustees, staff, participants and stakeholders
• To manage office maintenance, including ordering equipment, stationery and products needed for the day-to-day running of YAA
• To be the appointed Fire Marshall and First Aid Officer on site
• To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and Safety Policy.
• To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy, including the filing system and database of the shared drive and in-house hard copies
• To coordinate inductions for new starters, ensure DBS checks and training records are kept up to date.
• To maintain risk assessment and action logs for the organisation
• To ensure the main office is kept clean, tidy and presentable
• To manage memberships, contracts/SLAs, facilitators and referrals of YAA
• To support the CEO and team manager directly with administrative duties
• To add participants, staff and registers of all projects to in-house software and produce reports as/when required
• To process organisational income and expenditure and maintain financial records, including preparing accounts against budgets for the Board of Trustees
• To collate reports and data that support evidence building to demonstrate the wider organisational impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with those in this document. This job description does not form part of the contract of employment

Person Specification

Essential

• Relevant qualification (college-level or equivalent)
• Strong organisational and administrative skills
• Experience developing and maintaining administrative systems
• Confident working independently and as part of a team
• Database management experience, or willingness to learn
• Excellent IT skills, including Microsoft Office (particularly Excel)
• Strong literacy and numeracy, with clear written and verbal communication
• Excellent time management and ability to meet deadlines
• High attention to detail and accuracy
• Positive, solutions-focused approach with a can-do attitude
• Ability to manage complex workloads calmly and efficiently
• Good interpersonal skills, with experience engaging diverse groups (including young people)
• Flexible, proactive, and supportive within a small team
• Passionate about supporting children and young people, with a commitment to diversity and inclusion

Desirable

• Training in accounting or finance software
• Recognised accounting qualification (or working towards)
• Experience in a youth organisation
• Knowledge of the charity sector

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Job Description

You’ll be part of Marie Curie’s National Information Library Service, within the Talent and Development team. The library supports staff across the UK by providing high-quality health information and evidence, with a special focus on palliative and end-of-life care. You’ll work alongside the National Information Library Services Manager and volunteers, ensuring staff have access to the resources, training, and information they need to deliver excellent care and support. 

As Assistant Librarian, you’ll be the first point of contact for staff seeking information, helping them access reliable evidence and resources that directly improve patient care, education, and research. By managing enquiries, literature searches, and training, you’ll play a vital role in ensuring Marie Curie staff are equipped with the latest knowledge to support people at the end of life and their families.

What you will do: 

• Act as the main contact for enquiries, delivering timely and customer-focused support. 
• Conduct professional health-related literature searches across biomedical databases. 
• Provide current awareness services and deliver information skills training. 
• Manage online journals, books, and subscriptions, ensuring resources are up to date. 
• Catalogue and classify library materials using national standards and the Heritage system. 
• Maintain and update the library’s intranet pages and resources. 
• Support volunteers working within the service. 
• Ensure compliance with copyright and intellectual property legislation. 

Key Criteria: 

• Postgraduate librarianship qualification or equivalent qualification (mandatory). 
• Strong skills in electronic information retrieval and database searching. 
• Knowledge of library management systems and online information resources. 
• Excellent verbal and written communication skills, with strong organisational ability. 
• Experience delivering an efficient library or information service. 
• Ability to train, support, and collaborate with staff and volunteers at all levels. 
• Customer-focused, with commitment to ongoing professional development. 

Please see the full job description.

Additional Information

Application & Interview Process 

• As part of your online application, you will be asked for supplementary information. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 

• Closing date for applications: 19 October.

Salary: £24,350 per annum (= £9,740 for 2 days a week)

Contract:  Permanent, part-time (Monday and Tuesday, 14 hours per week) 

Based:  Glasgow 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Closing Date: 11 November 2025
Interviews:  Week commencing 17 November 2025
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours:  37.5 hours per week
Salary:  £37,627 - £41,363 per annum
DBS Requirement:  Basic Check

Are you a visionary events professional who thrives on creativity, connection, and community? Do you want your work to make a real difference in people’s lives?

Birmingham Hospice is seeking an Events Manager to lead our talented team in delivering unforgettable experiences that raise vital funds and celebrate the compassionate care we provide across Birmingham.

At Birmingham Hospice, we’re united by a powerful mission:
To ensure everyone in our community can access the care of their choice at the end of life.

We’re a values-driven charity where people come first – whether it’s our patients, supporters, or colleagues. With exciting growth plans ahead, now is the perfect time to join us and shape the future of fundraising events in a role that blends purpose with professional development.

About the Role

As Events Manager, you’ll be at the heart of our fundraising strategy – leading a passionate team to deliver a diverse and engaging calendar of events that:

· Captivate our community

· Raise essential income

· Elevate our public profile

From flagship fundraising events to bespoke challenge experiences, you’ll bring innovation and strategic thinking to every project. You’ll work closely with the Senior Fundraising Project Manager to grow our events portfolio and explore new opportunities for income generation and supporter engagement.

What you will bring:

We’re looking for someone who is:

· Experienced in managing successful fundraising or mass participation events

· Driven by targets and thrives on exceeding expectations

· Inspirational in leading and motivating teams

· Creative in developing new ideas and opportunities

· Skilled in stakeholder engagement and relationship building

Why Birmingham Hospice?

· Be part of a supportive, inclusive values-driven, charity where your ideas are valued

· Enjoy a generous benefit package

· Make a real difference in people’s lives

To find out more about this exciting opportunity, please visit the jobs portal on our website.

A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.

Apply now and lead events that truly matter.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

*Community Action Sutton is the host organisation for Healthwatch Sutton. This role is with Healthwatch Sutton*

We have an exciting opportunity for the right candidate to work with us to hear from the diverse communities of Sutton and to use their views to improve the health and wellbeing of local people. The successful applicant will be able to raise our profile and awareness of our work in the Borough.

We are looking for someone who is passionate about enabling local people to have a voice in the health and wellbeing agenda. You will be a strong communicator, with experience of engaging with a range of people to help identify their issues and concerns.

The ability to be able to capture people’s attention using your flare for designing engaging publicity material and publications will be essential as will the skills to manage our social media and website. You will need to have great IT skills to deliver all aspects of communications and engagement activity. Ability to create innovative, interactive online content is desirable.

Our ideal candidate will have excellent organisational and administrative skills to ensure the smooth delivery of our events, meetings and other activities.

Demonstrating your ability to deliver successful projects is a key part of the role. Problem-solving and influencing others are important skills needed to ensure our projects deliver results.

You will also need to be friendly and approachable to build relationships with our Board, volunteers and members of the public. We would like a person with an enthusiasm for improving people’s lives.

Unfortunately, we cannot accept CVs for this position.

To apply, please click 'Redirect to recruiter'and complete the application form. Please return by midnight Sunday 2nd November 2025. 

Interviews are expected to be held on Tuesday 11th and Wednesday 12th November.

Please note: The government has announced the closure of Healthwatch which will require parliamentary legislation. Current estimates for closure are a minimum of 12 months, potentially longer.

Hours of Work:  37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility

Location: Head Office is in Cardiff however the successful applicant can be based anywhere across Wales as we have offices in multiple locations and remote-working can also be facilitated.

Purpose of Role

To work within the Contracts and Planning team supporting the delivery of the Trust, Foundation and Statutory Programme. The role is responsible for liaising with teams across the organisation to develop funding bids which meet the needs of the organisation and prospect research, income monitoring and reporting requirements.

Main Duties & Responsibilities

1. Work with operational teams to develop funding applications to meet agreed income targets to help fund core activities and priority projects.

2. To develop and maintain a list of suitable, well researched prospects and ensure that opportunities for funding are not missed by maintaining a suitable pipeline.

3. Regular review of income pledges and received, and the funding pipeline, reporting progress and risks to manager.

4. Liaise with relevant project staff to coordinate and submit monitoring and evaluation reports to funders.

5. Ensure all reporting requirements are met in line with agreed deadlines.

6. To ensure that all relevant administration is recorded accurately on the fundraising CRM and shared team databases.

7. To monitor payment dates and ensure payments are received when expected.

8. Build and maintain relationships with funders, helping them to understand the impact of their support.

9. Support the Contracts and Planning Team with other duties as required, contributing flexibly to wider team priorities and organisational needs

This role is subject to a Basic DBS disclosure.

About you

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?   Want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives? 

Myeloma UK is looking for a driven and pro-active Events Fundraiser to join our growing Community and Events team.  You’ll be joining the team as we continue to refine and expand our mass participation events portfolio including London Paris Ride, Great North Run and 100 miles for myeloma. You will have experience in event delivery or project planning, delivering these activities within tight deadlines while successfully building effective relationships.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work remotely with little supervision, managing a wide range of tasks and having an interest in sporting and mass participation fundraising events.

Previous experience or knowledge of digital marketing, virtual fundraising events and using Raiser’s Edge or similar CRM system would be an advantage but not essential. 

About the role

As the Events Fundraiser you will be required to research, promote and deliver fundraising events, campaigns and activities, providing excellent stewardship to supporters, whilst working to help achieve monthly fundraising income targets.  You will work to deliver an annual calendar of runs, walks, challenge and sporting events across the UK as well increasing support through Myeloma UK virtual and Facebook events.

The role holder will work with the Senior Event Development Fundraiser to provide the highest quality of event delivery as well as developing relationships, securing support, marketing, delivering and monitoring the event ensuring post event evaluation and future recommendations are made.  They will also work closely with Community Fundraisers, supporting them as they identify opportunities to expand and diversify their fundraising portfolio.

You will work with other teams, develop materials required to support all marketing and promotion of events, ensuring organisational brand, style and key messages are adopted and ensure maximum use of database and other technology to increase operational efficiency within event fundraising.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 26 October 2025 and interviews will be held w/c 3 November 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

As Supporter Engagement Coordinator, you will play a vital role in connecting with individuals and churches who faithfully give and pray for God’s transforming mission in tough places.

In this role, you’ll make a real impact by nurturing meaningful relationships, ensuring our supporters feel genuinely valued and cared for, and helping them experience the joy of seeing the difference their generosity makes.

If you are people-focused, confident on the phone, and skilled in administration, this could be the perfect opportunity to use your gifts in a role that combines care, communication, and purpose.

Full details can be found in the Candidate Pack attached. More information about Innovista can be found on our website.

Hours: Part-time (15 - 22.5 hours/week), permanent.

Location: Home-based with requirement to attend regular team meetings in Oxford.

Salary: £27,000-£30,000 per annum FTE, depending on experience.

To apply, please follow the directions on our website.

• Closing date for applications: Thursday 30 October 2025 5pm.
• After reviewing applications, we'll invite shortlisted candidates to complete two short psychometric assessments. These help us better understand how you work and think. Candidates who are a strong match will then be invited to interview.
• Interviews will take place Friday 14 November, in Oxford.

This role has an occupational requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Innovista is committed to protecting the well-being of children and adults at risk. Our Safeguarding Policy and Whistleblowing Policy are available.

The Operations Manager is a senior leadership role with Home-Start Wandsworth, responsible for overseeing the operational effectiveness of the organisation.  They will work closely with the Managing Director, and other members of the leadership team, to ensure the success and long term sustainability of the charity.

The role oversees the operational functions of the charity including HR, IT and Finance, as well as support of service development projects.  The role also requires project management of grant applications, delivery and reporting, and plays a pivotal role in shaping how we measure, communicate and enhance the impact of our work.  This is a strategic and hands-on leadership role.

Key Responsibilities:

Leadership

To work collaboratively with the Managing Director and other senior leaders to

● deliver the objectives of the organisation.

● develop our services & ways of working to ensure the charity’s long term sustainability.

● engage and motivate the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

● work closely with the Family Support Manager, to ensure our data needs are aligned with our Impact Measurements.

● contribute to strategic planning and collaborate with external advisors on specialist projects as required.

Operations

● Oversee the implementation and development of operational policies and procedures, including GDPR, HR, Finance and IT.

● Ensure the systems, processes and policies the team are using are understood and working effectively and that ways of working are compliant with all current policies, or recommend changes as relevant.

● Manage the operations and ensure efficient use of resources.

● Manage the budget, reconciliation and year end accounting processes.

● Lead on operational projects and oversee office administration, tech support and premises management.

● Lead on Quality Assurance requirements related to operational delivery.

● Manage data collection and evaluation across multiple platforms including charity log.

● Produce tailored reports and insights for funders, Trustees and partners.

● Manage outsourced contracts.

Organisational Development

● Lead on service development projects to support agreed strategies, priorities and commitments, working with other members of the team as relevant.

● Explore/recommend other service developments that would benefit the organisation by engagement with other Home-starts and relevant organisations.

Grant Management

● Work closely with the Managing Director and Fundraising function to project manage grant and trust applications, deadlines and progress reports.

● To ensure effective monitoring of all grant & trust commitments & deliverables, liaising with other members of the team as appropriate.

● Deliver a regular report to the Board on performance against grants and trusts.

Team Management

● Provide direction to the Business Support Administrator to enable effective and efficient running of the organisation.

● Manage staff and freelancers according to the Home-Start Wandsworth procedures, policies and values.

● Support effective management of any non home visiting Volunteers supporting the organisation’s work.

Line Management:

● Business Support Administrator

● Data specialist (freelance)

Knowledge, Skills and Experience:

● Strategic thinker with the ability to manage multiple projects and priorities

● Proven experience in operations management

● Experience in financial management essential and using Xero is desirable

● Strong knowledge of service evaluation and data analysis

● Management experience of small/medium teams

● Solutions focussed team player

● Excellent written and verbal communication

● Flexible and adaptable to change

● Excellent organisational and project management skills

● Experience of using Charity Log or other database management systems.

● Knowledge of GDPR legislation

● Experience of Board level reporting against objectives and/or data led reporting

● Experience of working in the non-profit or community support sector is desirable

Groundswell is a sector leader in participation, and our culture is built around the fact that over 65% of our staff have lived experience of homelessness or related experience. Our organisation benefits from a huge range of lived and learned experience and skills, and prides itself on ensuring our people and their experience and skills are at the heart of our organisation’s culture, delivery, and development. 

Our organisation has grown substantially over the last five years, to a staff team of around 40 people, growing from being London-based to having staff across England, and the world-wide transition from purely office-based to hybrid working for most staff members. 

We have been working hard to incorporate Trauma Informed Care Principles and a person-centred approach into our People function, while also building strong administrative practices, and we are looking for the right person to maintain these practices across the coming year in this maternity cover role. There are several projects that we have outlined as priorities for the coming year, including the streamlining and accessibility of our staff resources and the development of effective induction and onboarding practices and resources.

This is an exciting opportunity for someone who wants to develop their HR experience in a truly pioneering organisation, where lived experience and participation are key priorities. We’re looking for someone who has a solid grounding in employment legislation and best practice, which they are able to tailor to the circumstances and the individual they are supporting, while maintaining clear communication and effective People operations.  

Job Title: Office Support Assistant

Team:Fundraising, Communications, Retail & Reception

Reporting to Director of Fundraising, Communications, Retail

Hours:                              30 hours per week 

Period:                             Permanent Contract

Salary:£28000.00 Pro rata'd to 4 days a week

Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role.

Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use.

Mothers’ Union has  4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better.

The Fundraising, Communications, Retail Team & Reception

The Team is responsible for fundraising for the charitable work of Mothers’ Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers’ Union.

The Role

The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties.

This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.

Who we are looking for:

We’re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve.

Main Responsibilities 

Reception Duties

• Ensure a high levels of customer service is always maintained.
• To ensure reception area is well-maintained, tidy and presentable at all times.
• Call handling and redirection.
• Greeting visitors; providing face to face information and signposting.
• Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.
• To update the meeting rooms’ presentation notices and door signs as necessary.
• To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.
• To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor’s arrival.
• Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log.
• Maintain building security by following safety procedures and controlling access via the reception desk.
• Receive, sort and distribute post/deliveries.
• Organise the mailing out of letters and parcels as required.
• To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed.
• In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational.
• To provide general administrative and coordination support related to the building and teams across the organisation. 

Membership/Supporter Care and Income Processing

• Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner.
• Ensure high levels of customer service are always maintained.
• To acknowledge all fundraising income received from various sources (cheques, cash, online giving).
• To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager.
• To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system.

Fundraising, Data and Database

• Support with the administration, booking, planning and delivery of income generating events.
• Produce materials to support community fundraising activity in line with agreed appeals and events.
• To work alongside the Database Manager to maintain the data architecture and quality of the database at all times.

General

• To manage the bookings diary for Mothers’ Union’s displays and banners.
• Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings.
• To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail.
• To contribute to team meetings and organisational priorities.
• To provide general administrative and coordination support related to the building and teams across the organisation.

Skills & Experience

• Experience of working within an office or customer service environment is essential.
• Experience of working with Excel is essential.
• Working within the Charity sector is desirable.
• Pleasant and efficient telephone manner. Ability to interact in a friendly and
• Personable manner with external clients, tenants and staff.
• Experience of working at a reception will be an advantage.
• Knowledge/experience of working in a conference facility and advantage.
• Good computer skills and of MS Office software, MS Outlook, Teams and Zoom.
• GCSE or equivalent passes in English and Mathematics.

Personal Attributes

• Ability to work largely self-directed and use initiative.
• Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
• Good organizational skills – proven ability to effectively prioritise workloads and meet deadlines.
• Team player, flexible, enthusiastic.
• Reliable and punctual.
• An excellent team player.
• Prioritisation and time management.
• Able to demonstrate an understanding of the core values of the Mothers' Union.

Work Location

This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Are You Who We're Looking For?

Do you love bringing people together, creating uplifting experiences, and making every day count?  If you’re organised, compassionate, and thrive in a busy, people-focused environment, then we’d love to meet you!

We’re looking for a Daycare Coordinator to join our new daycare service.  You’ll play a vital role in ensuring our day service runs smoothly, providing a welcoming and engaging environment where everyone feels valued and supported.

About the Role

As our Daycare Coordinator, you’ll be the heartbeat of our service — making sure every individual who attends enjoys a positive, person-centred experience.

You’ll support the Daycare Operations Manager in running the service day to day, lead staff and volunteers, and help plan meaningful activities that bring joy, connection, and purpose to the people we support.

This is a hands on, rewarding role for someone who loves people, enjoys variety, and takes pride in delivering high quality care and service.

Key Responsibilities

• To coordinate the day-to-day operations of our daycare service
• Ensure clients attending have a positive and engaging experience.
• Support the Operations manager to deliver high-quality, person-centred support and activities.
• Deputise for the Operations Manager in their absence or as and when required.
• Financial management, oversight and record keeping: including sales and purchase invoicing, receipts, credit control functions, petty cash and reconciliations
• Oversee staff and volunteers
• Organise activities
• Accurate record keeping
• Support individual client plans
• Contribute to the ongoing development of the service

Closing date: 29/10/25, 5pm

Interviews will be held week commencing 3rd November 2025.

This is a brand new influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology, and the running of our building at Chaucer Street.

It is a wonderful opportunity to lead the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector. It is a role that will directly enable our front-line teams to spend more time with and create improved outcomes with the women we are here to support.

About us

Nottingham Women’s Centre is a women’s community and services space dedicated to helping women to overcome barriers, have their voices heard and seek solutions that create a better future for themselves. We do this by offering a network of services that include counselling, advice and guidance, courses, health and well-being activities, volunteering, focussed campaigning and activism.

General Description

We are looking for an experienced Operational Lead to join our senior leadership team at an exciting point of change and development for the organisation.  This is a brand new  influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology and the running of our building at Chaucer Street.  It is a wonderful opportunity to lead on the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector.  It is a role that will directly enable our front line teams spend more time with and create improved outcomes with the women we are here to support.

Key Responsibilities 

Operational Leadership inc

• Oversee day-to-day operations across the organisation.

• Develop and implement operational policies, planning and procedures.

• Support continuous learning and improvement in organisational effectiveness

Governance, Compliance & Risk inc

• Ensure compliance with all legal, regulatory, and contractual obligations

• Maintain and monitor the risk management register and oversight of all organisational policies

• Support the SLT, Board and CEO with governance processes and reporting (internally & funder) 

IT, Systems & Infrastructure inc

• Oversee the charity’s IT systems, databases, and technology infrastructure.

• Lead on digital transformation and ensure tools and systems support effective service delivery

• Maintain information security standards and appropriate accreditations

Finance & Resource Management inc

• Collaborate with the Head of Finance to ensure robust financial planning, budgeting, and reporting for operations

• Monitor organisational performance against key budgets and metrics.

• Work with teams to ensure and increase value for money across contracts and expenses 

• Support funding bids primarily where linked to core and operational costs

HR and People Management inc

• Support the People Officer in the development of People strategy and implementation (recruitment, performance, wellbeing, learning & development).

• Champion a positive, feminist and inclusive workplace culture.

• Ensure compliance with employment law and best practice in HR. 

Service leadership inc

• The role currently includes management of the reception and admin team who support women as they come into the building and utilise the welcome space for activities as well as support the logistical running of the building

Facilities & Health and Safety inc

• Manage the charity’s facilities (offices, community spaces, etc.) and ensure safe working environments.

• Oversee health and safety compliance and business continuity planning. 

Leadership and Strategic Input

Contribute to organisational strategy and business planning.

• Work closely with other members of the senior leadership team to ensure alignment across contracts, teams and activity offers

• Build and maintain working partnerships with external organisations 

• Support and develop your team ensuring they are competent and empowered to undertake their roles and support you and the organisation deliver quality services   

• Ensure that all work is carried out in accordance with relevant legislation and Nottingham Women’s Centre policies and procedures, including the Centre’s Equal Opportunities policy and Health and Safety Policy. 

• Deputise for the CEO as required. 

The nature of the role and organisation will require you to be flexible and you may be asked carry out any other duties commensurate with this post

Notes

• As part of our anti-racism work we aim for 50% of shortlisted candidates to be from an ethnic minority. This positive action is being taken to further diversify our team. All shortlisted candidates must meet the essential minimum criteria which are marked with a * on the person specification.

• We offer a generous amount of leave, opportunities for flexible and or hybrid working, workplace pension, personal development and a supportive working environment that includes access to an employee assistance programme.

• This post is subject to completion of a three-month probationary period.

• An enhanced DBS clearance is required for this role. 

We're seeking a Freelance Women Off to Work (WOW) Employment & Training Officer to play a key role in engaging and recruiting local women onto this popular employability programme, and supporting them to access accredited and non-accredited training courses through inclusive outreach, programme support, co-design of training opportunities and workshops.

The role will also involve building and sustaining relationships with key stakeholders (education, corporate, community partners) to enhance the programmes delivery and impact whilst also generating opportunities for women to gain both paid and unpaid work experience.

We would love to see an application from you if you have:

• Experience of community engagement and outreach
• Experience of developing sustainable partnerships (particularly with employers, educators and training providers)
• Demonstrable administrative experience
• The ability to work both independently and as part of a diverse team
• An understanding of the needs of women who are marginalised within the world of work

Please note, as a freelancer, the successful candidate will be expected to provide a certificate of public liability insurance.

About the Project

We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women Off to Work (WOW) programme. Since 2017, WOW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.

WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans.

About Us

The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.

From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programming includes exercise and dance classes, training and employment support, arts and social activities, and more.