Location:   West Croydon- Young people service

Hours:   37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Interview date:   10 October 2019

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

Based in West Croydon, this service supports 44 year old young people from 16-22 years of age, to gain life skills and be able to live independently.

The aim of the role is to support and empower our customers to increase their life skills, self-management and confidence to successfully sustain independent living. This is achieved through the provision of individualised support, tailored to the specific needs of the homeless adults and young people who use our services.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

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Support Worker Role Profile

Job title: Support worker

Department:Operations

Reports to: Team Manager or Team Leader

Location: See advert

Hours: 37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services)

5 days a weeks over 7 days rota (including weekends) between 7am and 10pm

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.

What to expect

 Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.

Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Key responsibilities

Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve website 

Are you a well-organised, energetic multi-tasker? Would you like to make a real difference to the lives of children, young people and families affected by depression? 

This is an exciting, varied and vital role within a mental health charity for someone who enjoys a range of tasks, from managing enquiries, submitting funding applications and developing good relationships with current and potential funders, to helping organise our diverse programme of fundraising events. 

We are looking for a conscientious person familiar with or keen to learn about charitable fundraising. You must have excellent administrative and IT skills, an impeccable eye for detail and team spirit. 

You will be part of a busy but very friendly small team, working to our Communications Director, and you will also work very closely with our Head of Fundraising. 

This is a full-time permanent position to start as soon as possible to support, initially, with some maternity cover. The role is primarily based at our office in Thatcham, Berkshire with standard business working hours. However, you will be required to attend some events in the evening or at weekends for which there will be time off in lieu. 

CWMT was founded in 1997 in memory of Charlie Waller, who suffered from depression and took his own life at the age of 28. His parents, the Rt Hon Sir Mark Waller and Lady Waller, set up the Trust in his memory.

Today we reach thousands of people in schools, colleges, universities and the workplace with our high quality, free mental health training.

Our vision is of a world where people understand and talk openly about depression, where young people know how to maintain mental wellbeing, and where the most appropriate treatment is available to everyone who needs it.

You will ideally have at least a year’s experience in charitable fundraising in either a paid or voluntary capacity.

CWMT is a great place to work – we are a small office team so the successful applicant will need to be a flexible team player and happy to undertake tasks across the charity that fall outside the role’s main remit, as and when required.

We welcome applications from people with a diversity of backgrounds.

Thank you for your interest in our Fundraising Officer position, we appreciate you taking the time to apply for this role, please submit a current CV and covering letter, explaining why you would like to apply for this position.

We’ll be reviewing all applications and shortlisting candidates after the closing date (29th September) and will try to establish a shortlist as quickly as possible. If you’re shortlisted we’ll contact you to arrange an interview on Thursday 10th October. You’ll then receive an email invitation outlining the format of the interview, address details and names of individuals you’ll meet on the day. 

If you’re not shortlisted, we’ll try to notify you by email after the shortlist has been established however, if you haven't heard from us within two weeks of the closing date, please assume your application was not successful.

Are you looking for a role where you can develop professionally and personally, all whilst working towards something hugely positive and impactful?

Noah’s Ark Children’s Hospice is an award-winning, growing charity and our people matter enormously. Our Care Team and the wider charity is made up of passionate, motivated and supportive individuals who all champion the cause and each other.

Our expanded care provision will ensure that we are able to offer a complete hospice service for the 1,169 babies, children and young people with life-limiting or life-threatening conditions in our catchment area.

This year, we will start providing services at our new hospice building, The Ark in Barnet. This fantastic facility is set on a 7.5 acre nature reserve and will enable us to offer more services to more families who urgently need our help. It’s the hospice building that London has been crying out for.

The Role

We have an exciting vacancy within our enthusiastic and vibrant Family Activities Team. The role will be based in Barnet with travel throughout the catchment area as required. The Family Activities Coordinator will work as part of the Family Activities Team of 4, to plan and lead on the Family Activities - Family Days, Referred Children’s Groups, Siblings’ Groups and Parent Groups, ensuring they are safe, enjoyable and successful.

The Person

• Experience of organising events
• Experience of working with volunteers
• Excellent interpersonal skills – able to interact with wide variety of personnel (internal and external) to achieve positive outcomes and establish sustainable relationships and partnerships
• Excellent time management and organisational skills – ability to prioritise effectively and accomplish tasks within deadlines
• Excellent communication skills – both written and verbal
• IT self-sufficient, including high level of literacy in MS Office (Excel in particular)
• Experience of using databases
• Research skills – experience of researching provisions and services (statutory or voluntary sector) for a particular group

If you are ready for a new challenge and would relish the chance to become part of a successful forward-thinking organisation then we would love to hear from you!

Apply for this job:

Please provide your CV PLUS a covering letter outlining how you meet the person specifications for the post, applicants who do not address the person specification in their cover letter will automatically be withdrawn.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Supporter Services team ensures that our donors, fundraisers, campaigners and volunteers have the best possible experience supporting Crisis. The team is at the heart of what Crisis is doing to end homelessness – keeping our supporters with us to achieve our goal.

About the role
As one of three Supporter Services Assistants, you will join us at an incredibly busy and exciting time of year. We believe in providing excellent supporter care. Christmas is our busiest time of year for donations from new and existing supporters, as well receiving many enquiries by post, phone, email and social media from volunteers, members of the public and people seeking advice on how to become a guest at Crisis at Christmas. We ensure that our supporters’ details are up-to-date and contact preferences recorded accurately; that their gifts are processed and thanked promptly and, that their enquiries are answered promptly and appropriately. The role gives an amazing insight to the world of fundraising, as well as supporter behaviour, and why people choose to support Crisis to help end homelessness.

About you
To be successful in this role you will share our belief in the importance of excellent, personalised supporter care. You will be able to communicate effectively over the phone and in writing, tailoring your approach to each and every supporter. You will need to be at ease with using a customer relationship database (we use Raiser’s Edge). Supporter Services is a team and we rely on each other to bring about the best outcomes for our supporters by sharing our experiences, learning and developing together. You will love working in a busy environment and be great at multi-tasking.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

How to apply
If this sound likes the opportunity for you, please click the yellow apply button to be directed to the Crisis Jobs Portal. 
If you need to request an application in an alternative format, please contact the HR Team using the contact information on the Crisis Jobs Site.

Closing date: Sunday 29 September 2019 (11.59pm)

Interviews will be held between 08-09 October 2019 (including a short-written test)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work or to see our work in action, please visit:

Registered Charity Numbers: E&W1082947, SC040094

Work with our Residents in their recovery and see them transform their lives, sharing in the wins and supporting them through sticky patches. Our Programme team work in our residences and see our clients daily, so are able to develop strong relationships where they can witness many aspects of Residents lives, and know when support is needed. 

We are looking for an experienced practitioner who can co-facilitate our 12-week recovery programme, keywork our Residents and help assess referrals to the Charity. It is essential that you can work  as an integral part of our experienced and close Housing Team, delivering non-judgmental support in a structured, and where necessary, informal way.  Experience of complex trauma and the issues it brings is an important part of working with our Residents. The key elements of the post are:

• keywork - we have a very low caseload - usually no more than six men to keywork - giving you the opportunity to really engage with your clients, and make a difference in their lives
• programme delivery - co-facilitate our daily groups as part of the therapeutic programme. Experience of process groups would be an advantage
• Referrals - help choose who joins the programme. Work closely with the Rerferrals Co-ordinator on assessing and interviewing men referred to Nehemiah

Nehemiah has two first stage houses, with fourteen service-users, and two move-on houses, with nine service-users.

We will interview on 16th October - all shortlisted applicants will be asked to complete a Nehemiah staff application form

Whilst we appreciate the interest shown in Nehemiah by previous applicants, we will not consider re-applications

Are you passionate about delivering the highest possible standard of customer service?

Prospectus is delighted to support a national cancer charity in its search for a Head of Customer Services. The overall purpose of this role is to lead the admin and data teams to ensure the continuous improvement and delivery of the customer service strategy. You will have overall responsibility for the data administration, IT support and facilities management, and will be an active contributor to the leadership team. You will establish, maintain and monitor key metrics and measures to evaluate the success and effectiveness of the organisation's customer service. Also acting as a Data Protection Officer, you will ensure compliance is met.

To be successful as a Head of Customer Service, you will have a strong background in customer service, including mapping customer journeys, creating corresponding strategies and drafting clear engaging reports for the leadership team. Having good budgeting skills, a keen eye for detail, ability to work to tight deadlines and good understanding of CRM databases are all key. You will also be a collaborative team player and have analytical skills to enable the support of gaining a wider consumer reach. Solid line management experience is essential for this role.

A full job description will be provided to candidates shortlisted by Prospectus.

Please apply with a Word Document version of your CV. Cover letters are not required at this stage.

Please note that the role may close earlier than the date advertised as CVs are being reviewed on a rolling basis.

Fixed term until March 2021

With public awareness of mental health higher than ever before, there’s never been a more exciting time to join Mind. We’re growing and changing fast, but there’s still much to be done. Could you help us move closer to our goal of seeing everyone with a mental health problem get the support they need and the respect they deserve?

We’re looking for an Assistant Media Officer to join our friendly, busy and fast-paced media team. Reporting to the Media Relations Manager (Fundraising), you will get the chance to work on some high-profile campaigns and news stories, writing press releases, helping to organise press events and supporting our media case study network.

You will help ensure the media team runs smoothly by overseeing admin needs such as producing our daily media monitoring report, maintaining our forward planning database and contributing to quarterly evaluation reports.

You’ll be a motivated, creative, proactive individual with excellent communications skills and good news sense.

To apply, please follow the link below to our website.

Closing date: Midday, Monday 23 September 2019

Interviews: TBC

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Climate Change Group (CCG) at IIED is looking for a senior coordinator/project manager to provide administrative support to the Drylands Team portfolio of work, focussing on the Decentralised Climate Finance programme of work.

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 130 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for nearly 50 years.

The Climate Change Group of IIED, in conjunction with our partners, seeks to secure an equitable deal for the poorest communities in developing countries who are exposed to increasingly severe and unpredictable weather events that can devastate communities, destroy livelihoods and exacerbate poverty. IIED emphasizes capacity strengthening through collaborative research with individuals and organizations in the South.

This role will support teams working on Public Policy for Climate Resilient Development, Decentralised Climate Finance and Drylands and will report to the relevant Programme Manager. The role will also provide coordination support to other teams on cross-Group programmes of work, ensuring the effective administration of projects, knowledge and communications, outputs and budgets.

To succeed in this role, you must have a degree or equivalent (a finance and/or project management qualification is desirable, though not essential).  Building on an already solid foundation of proven project management skills, you will manage the delivery of programmes, a portfolio of complex budgets and possess a solid background which shows your ability to lead on financial planning reporting, monitoring and procurement processes.  It therefore goes without saying that proficiency in numeracy and analytical skills with keen attention to detail is an essential requirement to perform well in this job.  You will also manage the Assistant Coordinator/s in this team.

Able to multi-task with a varied and demanding workload, you will use your strong organisational skills to provide the highest quality support, at times under pressure and working to tight deadlines, so a calm and positive attitude is a must.  As this role works across teams as well as groups, in addition to a high level of interaction with both internal and external (including international) stakeholders, it is crucial that the post-holder has a can-do and adaptable approach with communication and interpersonal skills rating second to none.

With workshops and international conferences being a part of the larger portfolio, it is important that you also have experience in event administration and are adept in the coordination of travel arrangements.  As the Institute works globally with partners, international donors and governments you will have worked with a diverse range of stakeholders from different backgrounds and cultures.

If you think the above fits with your experience, skills and knowledge and are excited to be a part of our work, we would love to hear from you.

For further information about the requirements of the role please see the job description.

Closing date: 6th October 2019

Interviews: 16/17 October or week commencing 21st October 2019

IIED aims to be an equal opportunities employer and welcomes applications from all areas of the community. Please note, this post does not meet the minimum requirements for sponsorship of candidates who do not currently have the right to work in the UK; we can therefore only accept applications from those who can prove their eligibility to work in the UK.

We are recruiting a new coordinator for the London Friend LGBT counselling service. This role will oversee the management of our busy specialist LGBT counselling service, including managing referrals; recruiting and developing volunteer counsellors; recruiting and liaising with clinical supervisors; and maintaining accurate records. The post also has line management responsibility for one paid part-time specialist domestic abuse counsellor.

circa £26,000 per annum pro rata
Fixed term – 3 months

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Unicef UK’s Supporter Care team needs a Supporter Care Adviser to champion the needs of Unicef’s supporters, always ensuring that they are at the centre of our work for children. As the first point of contact for both our supporters and members of the public, we ensure that the very best experiences are being felt by all those that contact and engage with us.

As Supporter Care Adviser, you will be joining a dedicated team during our busy winter campaign. You will provide the highest level of supporter care service and help expand relationships by responding to enquiries received though a range of contact channels.

To succeed, you will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work eight hour shifts across this period.

Closing date: 5pm, Monday 23 September 2019
Interview dates: Wednesday, 9 October and Friday, 11 October 2019

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.

Please note that we only provide feedback to shortlisted candidates. Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

The Wiener Library is the world’s oldest Holocaust archive and the home of Britain’s largest collection of published and unpublished works, documents and photographs relating to the Nazi era.

In recent years, the Library has significantly expanded its audiences and activities and is embarking on a five-year Strategic Plan to continue its development. The Library staff works hard to sustain its activities and growth by widening our supporter base and by developing and maintaining strong relationships with existing supporters. We are seeking to introduce a culture that is more actively supportive of fundraising across the organisation. This crucial role would involve driving efforts to enable the fulfilment of the Library’s mission by means of growing income from charitable giving and other sources. 

We are looking for a confident and experienced professional with a combination of excellent administrative capabilities, people skills and attention to detail. The candidate must be well organised, with a high degree of initiative. As we are a small organisation, we are looking for someone who is a good team player and willing to be involved in other projects as necessary.

Main Duties and Responsibilities

Fundraising

• Gather data from all parts of the Library to help shape the fundraising strategy;
• Liaise with the Administrator and other staff as appropriate to ensure accuracy of data in CRM and use it to support fundraising activities as appropriate;
• Devise and implement a strategy for growing regular giving through the Friends of the Wiener Library scheme;
• Liaise with staff to ensure that the Library’s website functions as an integral element of fundraising and development activities;
• Liaise with Senior Management Team and wider staff to learn about potential fundraising leads arising from our regular activities;
• Work with Finance Officer to ensure accurate recording of all financial information;
• Work with the Director to actively research new potential income streams and funding opportunities outside the organisation;
• With the support of the Senior Management Team, lead on the practical organisation and delivery of fundraising events.

Marketing & Communications

• Work with the Senior Management Team to coordinate content development and distribution of the Library’s Annual Review;
• Liaise with staff and Board as necessary to devise effective communications about the Library and its development activities and campaigns;
• Target appropriate communications at key constituencies through appropriate media in line with the Library’s Strategic Plan;
• Develop communications to grow legacy giving working with the Social Media and Marketing Officer;
• Ensure that communications coming from the Library through social media, e.g. Twitter, Facebook, are consistent with our development strategy;
• Any ad hoc tasks as required.

Database Management

• Review the existing CRM database and work closely with the Administrator, Finance Officer and Social Media and Marketing Officer to ensure it is up-to-date;
• Periodically review the CRM system to ensure it is good value for money and is being effectively utilised by staff;
• Oversee and carry out data input and management;
• Any ad hoc tasks as required.

Grant writing and reporting

• Actively support the Director and Senior Management Team with the drafting of grant applications;
• Work closely with the Director to monitor deadlines and manage key donor relationships and to provide timely and accurate reporting for funders;
• Provide assistance with grant applications and reporting as necessary to all staff.

The Library is a small team and all staff must be willing to work flexibly and recognise the need for occasionally working beyond their job descriptions and to support out-of-hours activities on occasion.

Person Specification

Essential

• Strong communication and interpersonal skills (written and oral);
• Excellent attention to detail;
• Proven ability to write clear, concise and persuasive copy;
• A demonstrable interest in libraries, archives, heritage and/or museums;
• Polite and friendly manner enjoying dealing with people of all ages and backgrounds;
• Responsible attitude and a high degree of initiative, able to deal with changing priorities and demands;
• High standard of personal presentation;
• Ability to organise work effectively and prioritise tasks;
• Demonstrable experience of raising funds and reporting to donors;
• Team player as well as self-motivated.

Highly desirable

• Educated to degree level in a relevant subject, e.g. modern history;
• Good subject knowledge of the Holocaust and modern history;
• Experience of event management, especially for fundraising;
• Experience of learning and training others in new skills;
• Good general IT skills.

Relevant language skills, and particularly German, especially welcome.

You may be asked to carry out other duties as may arise from time to time including evening work. You will be required to act in accordance with the provisions of the Health and Safety at Work Act 1974 to take reasonable care for the health and safety of any person who may be affected by your acts or omissions at work.

Please note that The Wiener Library will be unable to sponsor candidates for a visa for this role. Therefore, successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

Interviews for this role are scheduled for Thursday 10 October or Friday 11 October.

akt are the national LGBTQ+ youth homelessness charity; focused on prevention and early action we provide: safe homes, mentoring, training, advocacy and support to young people who are homeless or living in a hostile environment after coming out to their parents, care givers and peers. 

The Finance Officer is a critical role within the organisation. The role will primarily be responsible for the day-to-day financial processing and the running of the Quickbooks accounts system and preparation and processing of the company payroll.  You will report directly to the Director of Finance and will support the organisation in maintaining financial procedures & systems, budgeting, and producing management reports.

We are looking for a highly motivated and experienced individual who is capable of working independently and can identify and implement ways of improving working practises and processes.

KEY TASKS:

• Manage and process sales and purchase invoices
• Prepare weekly payment runs in line with payment terms and in line with financial procedures
• Process company credit cards and staff and volunteer expenses, ensuring back up information is accurate and complete
• Perform all month end close activities including preparation of accruals and prepayments and processing any journals
• Conduct reconciliations of bank accounts and regular reviews of debtors and other control accounts
• Maintain debtor account and ensure timely payment of invoices

• Be responsible for petty cash claims and reconciliations in the London office and oversee petty cash reconciliations for the Manchester and Newcastle offices
• Process income received and liase with the fundraising department to ensure all donor income is reconciled between the accounts system and donor database in order to maximise gift aid claims within HMRC regulations.
• Maintain financial information for housing income on the IN-Form rent module and liase with services staff to ensure rent accounts are kept up to date and bad debts are kept to a minimum.
• Prepare first draft of management accounts for review by Director of Finance
• Preparation and processing of monthly payroll, including reconciliation and reporting to HMRC and submitting pension information
• Implement new processes to automate and improve financial systems
• Provide information and reports to staff as required
• Be the main point of contact for financial queries within the organisation

PERSON SPECIFICATION

ESSENTIAL:

• At least 3 years experience working in a similar role
• Educated in a Finance discipline, ideally with a Foundation Level Accounting Qualification (AAT; ACCA; ACA)

• Operational experience of Quickbooks accounts system or equivalent accounting software
• Demonstrate previous payroll experience with up to date knowledge of current legislation
• Knowledge and experience of budgeting, expenditure monitoring, cash-flow and financial monitoring reports
• Experience of preparing monthly management accounts
• Good level of excel skills
• Highly organised with an ability to multitask and manage a busy workload
• Ability to use initiative and work with minimum direction

Desirable:

• Experience of charity accounting, including charity SORP requirements
• Knowledge of office365

You have recent experience in the mental health field (or a related area) and a good understanding of service user involvement, how the use of skilled volunteers can really make a difference to someone’s life and of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Employment Advisor.

We need someone like you to join the team at our Hammersmith & Fulham Employment Service. We support people living with mental health problems to develop a sense of independence, purpose and fulfilment; to develop their social networks and gain the skills they need to return to work or training where this is their goal. But, we need your help. Your challenge? We help individuals with mental health problems to find paid employment, or unpaid voluntary work, plus we assist employers and employees to successfully resolve mental health problems in the workplace.

You will support the delivery of our Employment Service which will see you focus on motivating, supporting and providing person-centred advice and guidance to people receiving support to enable them to move into suitable and sustainable work.

As well as a good understanding of people with mental health problems, you have experience of networking/liaising with local employers and the initiative to develop and promote a service. Excellent motivational, presentation and listening skills are essential too, as is a willingness to travel in the local area and occasionally work outside of office hours. Customer focused, well organised and collaborative in approach, you’re a great administrator and pride yourself on your word processing skills and ability to keep accurate computer records/use a database. A flexible approach to working to ensure effective service delivery is essential.

The salary for this role is £22,764.00 per annum, with progression up to £23,791.00, subject to the postholder meeting the eligibility requirements.

Closing date: 2nd October 2019

So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.

This is a rolling recruitment process, candidates will be shortlisted as and when they apply.

Recovery Focus is a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Young Carers Support Advisor

Part time (25 hours per week)

Salary: £22,048 FTE (37 hours) (£14,897 pro rata)

We are looking for people who are passionate about supporting young people to achieve their potential to join us.  You will build strong relationships with professionals across a range of services, including schools, in a geographical area to improve understanding and support for young carers and their families. You will also hold a caseload of young carers and work with them, their families and others that support them to reduce age inappropriate caring and help them to have all the same opportunities as their peers.  As part of Hertfordshire’s early help offer you will record much of your work on EHM as a Families First Assessment, for more information about this please see hertfordshire government website for Families First Assessment.

You will need excellent communication skills and be able to be creative to seek solutions to issues facing children, young people, and their families.  You will be confident speaking to people at all levels and be able to present information in a clear and concise manner suitable for a variety of audiences.

You will have strong IT skills and be confident using databases to record your work understanding the need for clear record keeping that demonstrates your understanding of the situation and allows others to work in partnership. Previous experience of using Families First, Outcome Stars or similar tools will be an advantage.

As a carer led organisation Carers in Hertfordshire believes that the voice of the carer is central to everything we do, so you will be able to ensure young carers voices are heard at every level, whether this is in planning the care for them and their family or in the planning of services that affect them. You will contribute to this through supporting the work of the young carers council, encouraging feedback on support as well as regular surveys and the annual young carers conference.

Closing date: 09.00 am Monday 14th October 2019

Interview Date: Wednesday 23rd October