Development & Alumni Directorate Database Officer QMUL21729 
 
Queen Mary University of London’s Directorate of Development and Alumni Engagement (DDAE) is looking for an experienced Database Officer to deliver high-quality data in support of its rapidly growing stakeholder engagement activities. 
 
Queen Mary is one of the UK’s leading research-intensive universities, a member of the Russell Group, and ranked within the top 120 universities in the world. Based in East London, a short distance from the City and Canary Wharf, its international reputation is grounded by a strong commitment to the local community. 
 
DDAE manages data for over 220,000 contacts, including alumni, companies, Trusts and Foundations, and major donors of all kinds. The Database Officer will assist the Operations Manager in maintaining DDAE’s database, thankQ CRM, and facilitating access to it across the wider university. Familiarity with thankQ is not a requirement, but knowledge of a similar CRM in use within the Higher Education or Charity sectors, e.g. Raiser’s Edge or Salesforce, is essential. 
 
The post is full time and permanent starting as soon as possible. Salary will be £27,742 per annum inclusive of London allowance and will increment each year until the top of the grade is reached.  Benefits include 30 days annual leave, pension scheme and an interest-free season ticket loan. 
 
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 
 
The closing date for applications will be 16th April 2020.
 
Interviews are expected to be held shortly after that.
 
 
Valuing Diversity & Committed to Equality 
 

Reporting to our Business Systems Manager this role plays an important part in supporting the wider SIB team across IT and business systems with a particular emphasis on ensuring our Salesforce CRMs are fit for purpose to support the delivery of SIB’s Partner (Grant) and Invest (Loans) Programmes.
We are looking for someone who is organised, has experience of designing and managing technical and process driven function and delivery. Someone who is keen to get involved with the broader strategy and delivery of innovative and relationship focussed grant programmes and other investment processes.

Key responsibilities
1. Work with Business Systems Manager to:
• ensure appropriate and fully functioning application, assessment, drawdown and monitoring processes in salesforce and loan book for all investments
• trouble shoot, develop and improve Salesforce & Loan Book processes – first point of internal/external end user contact
• develop KPI dashboards/data flows for internal and external use

2. Work with the Research team to ensure investment processes are adequately capturing data required for learning

3. Grant and Loan Fund monitoring
a. Production of internal monitoring reports
b. Production of monitoring reports for external funders to meet KPIs
c. Collation of data for reporting

4. Be the Investment Team Process Champion to maintain up to date process manuals/documentation.

5. IT Induction for new people on business systems including salesforce and Microsoft Teams.

6. Managing mobile devices and equipment register for the organisation.

7. Act as a SIB contact for our IT support provider for either urgent, important or issues that require approval.

8. Contribute to Grant and Loan assessment panels.

9. To work within the organisation's processes and procedures required to contribute to the effectiveness of the quality management system.

10. Contribute to the knowledge management and learning priorities in SIB’s strategy and support the implementation and delivery of the strategy.

11. In agreement with manager to undertake other tasks that support The Social Investment Business’ objectives as required.

Core competencies
• Ability to work with stakeholders/customers to understand and anticipate and develop solutions to needs and expectations.
• Ability to understand a change request and thoughtfully explore solutions as well as the need for the requirement and where appropriate challenge the need for unnecessary change requests.
• Demonstratable experience of database administration and configuration, preferably in a Salesforce environment but other CRM experience will be considered.
• Experience of improving and managing data processes and systems to anticipate needs of both external and internal users.
• Experience in working with IT Provider Partners in managing an delivering technical processes.
• Experience of reporting and use of monitoring information.
• Ability to demonstrate record of improving quality and performance with a grants management or similar setting.
• Excellent communication skills, translating and adapting to the audience.
• Commitment to quality, diversity & inclusion and customers

Database Officer

An exciting opportunity has arisen for an experienced Database Officer who has previous fundraising CRM experience to join a leading charity based in Old Street London. This leading organisation are going through a sustained period of growth and change who are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play a pivotal role importing all data onto their Raisers Edge CRM, carrying out reports for marketing campaigns and being the main point of contact for all things Raisers Edge.

As the Database Officer, you will receive full training on some of the newest data techniques and technologies. If you are looking for the next step in your career this is a great opportunity for an ambitious Database Officer to work closely with stakeholders and to build, test and run data extracts to ensure the organisations fundraising is at its most effective, while also having the opportunity to progress your career at a fantastic charity. If you are looking to work in an excellent environment where flexible working is encouraged, then this could be the perfect opportunity for you.

Skills required for the Database Officer are-

- Experience working with fundraising CRM’s  

- Good communication skills, written and verbal to interact with the charity’s stakeholders

- Wants to work in an environment where you will be challenged and have the chance to learn new skills.

Database Officer / Data Executive / Fundraising CRM / Raisers Edge / Data Quality / Blackbaud / Thank Q

This is a brilliant chance for a Database Officer to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large organisation.

Location: Old Street, London

Salary: £25,000 - £29,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

Data Selections Analyst

An amazing opportunity has just arisen for an experienced Data Selections Analyst to join an award-winning charity based in Aldgate, London. You will be providing data manipulation to produce effective and accurate selection and segmentation of supporter data for fundraising appeals. The Data Selections Analyst will receive excellent training on FastStats, SQL coding and data modelling techniques to allow them to really progress their career. 

This is a great opportunity for an experienced Data Selections Analyst who wants to move into a role where you will progress your skills further within analysis, learn statistical analysis and data modelling. You will be joining this charity at an exciting time as they have great plans for the future and are in the process of implementing new systems. Working for this exciting charity you will get to utilise their flexi working policy and work from home twice a week.

Skills required for the Data Selections Analyst are:

• Experience of building Data Selections and marketing segmentations
• Strong skills working within a CRM (any CRM is fine)
• Ability to pick up new skills quickly (SQL, FastStats, Data modelling)

Data Selections Analyst / Marketing Segmentation / Insight / FastStats / SQL
Location: Aldgate, London 
Salary: £32,000 - £35,000 + Excellent benefits

Apply now for immediate consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy.

Business Analysis
Temp - 12 Month
London
My client is currently looking for a Business Analysis within the Hackney area you will join a successful team and provide specialist high level advice and guidance to service directorate staff in the preparation of business cases for ICT systems.
Responsibilities:
1. To ensure that all systems comply with the companies policies, especially those of Information Management and Security.
2. To act as a specialist advocate for technology, to enabled change with an understanding of the cultural and management challenges involved in such projects.
3. To prepare business cases for directorate and corporate systems, to involve investigations into business systems and processes, to deliver benefits to service or efficiency ,making recommendations, producing reports, process and data models as necessary.
4. To keep up to date with all new technology, legislation and any additional changes as they relate to your responsibilities.

Person Specification:
1. Understanding of the business application framework, in particular CRM, EDRMS, Workflow, Web, and Business Intelligence.
2. High level knowledge/understanding of capabilities of the following:
- Integration techniques
- SQL Server 2005 reporting
- Microsoft SQL Server 2000 / 2005
- Understanding of virtualised environment and clusters
- MS office and Macro functionality.
- Understanding of MS Outlook functionality including email editors, signatures and formats
- Familiarity with thick client enterprise systems.

If

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Recruiting a Performance Analyst (1 Year FTC-Maternity Cover) to join our Business Intelligence team in Westminster!

£37,500 per annum, 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The Performance Analyst will work with the Head of Business Intelligence to ensure that Look Ahead's performance framework works effectively and that the organisation has management information which meets the needs of all stakeholders and drives improvement.

They will produce regular performance reports and analyse data from a range of management systems. They will support operations staff to report accurately against contractual requirements including developing new management reports, increasingly in Power BI. They will provide advice and support on performance to staff throughout the organisation and occasionally deliver training on the tools available.

Performance Analyst will also ensure that Look Ahead has good systems in place to accurately capture key management information, including customer, contract and property data.

The post holder will have excellent IT skills, including advanced Excel and be comfortable with working with multiple systems and developing reports. They will be using Power BI and working with SQL and SSRS reports. They will also be highly numerate with good report writing skills. They will be customer focused, a good communicator, able to work collaboratively and will be confident in managing competing priorities.

Key Responsibilities:

- Routinely produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities
- Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these
- Conduct high level analysis and interpretation of management information for a variety of audiences
- Develop our reporting system so that service managers have a standard set of reports which they can run from their desktop
- Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns
- Carry out audits of KPI data and work to improve data quality
- Administer some of the Information Systems including producing protocols and user guidance and acting as first point of contact for user queries
- Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
- Carry out other duties commensurate with the role, as determined reasonable by Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Excellent IT skills
- Good communication skills
- Self-starting and can manage their own workload
- Close attention to detail and high level of accuracy in their literacy and numeracy

Skills, Knowledge and Experience:

Essentials:

- Performance management and reporting
- Ensuring data meets quality standards
- An ability to analyse and interpret data and to present the key messages
- Advanced skills in Microsoft Office applications, most importantly Microsoft Excel
- Skills in using Power BI and ability to create reports
- An ability to manage competing demands, prioritise and meet deadlines
- Analysing and interpreting data for different audiences
- Problem solving and providing workable solutions
- Providing advice and support to customers

Desirable:

- Meeting information requirements in a contractual and statutory environment
- GDPR and data protection requirements
- An ability to analyse customer requirements and develop solutions that meet these needs
- Knowledge of SQL and Microsoft Reporting Services
- Report writing
- Managing information systems

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

The succesful Performance Analyst will have the chance to join a great team where you will be responsible for providing top quality analysis of performance information and data.

You will be providing high quality reports for the organisation working to deadlines and sharing information with various audiences.

Client Details

The client is a well established housing association in London looking for an experienced Performance Analyst to join their team.

Description

The key responsibilities of the role will be to;

• Provide advice to Senior Management and to the wider team.
• Plan and prioritise work, meeting deadlines and record work carried out.
• Analyse performance information such as compliance across all M&E works, contractors and repair teams, planned work and updates on delays, complaints, customer satisfaction and financial and budget forecasting and spend.
• Provide analysis of the above to help drive improvements.
• Monitor and recommend value for money at all levels and work with the teams to deliver.
• Ensure that all teams and Heads of Service are sent through reports in a timely fashion.

Profile

The successful Performance Analysis will have come from a similar back ground.

You will be proficient in analysis of information, you will be able to carry out financial and budget forecasting.

You will need to be a very proactive person, who prioritises their work, can work to tight deadlines and someone who aims to improve processes.

Coming from a housing background will be highly desirable.

Job Offer

The successful Performance Analysis will receive in addition to their salary, a range of different benefits and pension.

We are looking for a Data & Systems manager to develop & administrator this Arts organisations CRM and be responsible for providing customer insight, business intelligence and data reporting and analysis services to a range of internal and external stakeholders. The role is responsible for championing best practice around data management and driving efficient ways of working.

Essential Experience

• Managing CRM systems, data structures and reporting.
• SSRS report writing.
• Modifying and writing complex T-SQL stored procedures.
• Providing database system support.
• Project managing database development and system upgrades

Essential Skills

• Strong communication and interpersonal skills.
• Ability to communicate with users at varying levels of technical knowledge.
• Ability to understand organisational requirements and translate them into technical solutions.
• Excellent analytical and problem solving skills.
• Adaptability and the capacity to address problems with creative solutions.
• Ability to handle conflicting priorities and manage time efficiently.

Data Selections Executive 

An exciting opportunity has arisen for a Data Selections Executive to join an exciting charity organisation based near Old Street, London. This leading charity are currently going through a sustained period of growth and are currently heavily investing into the fundraising department. The Data Selections Executive will help assist building segmentations & bulk imports to help generate further fundraising. 
 
This is a great opportunity for an experienced Data Selections Executive who wants to learn a wide range of skills such as SQL and Faststats to join a leading charity where you will work very closely with the Database Manager on large scale fundraising campaigns. You will be providing data manipulation to produce effective and accurate selection and segmentation of supporter data for fundraising appeals. This a great opportunity for a Data Selections Executive that is looking to take the next step in their career where you will get to learn further analysis & reporting skills.

Skills required for the Data Selections Executive are:

• Experience building Data Selections and marketing segmentations
• Previous charity experience is preferable
• Strong skills working within a CRM
• Ability to pick up new skills quickly
• Desire to work in a fun and exciting work environment

Data Selections Executive / Segmentation / Faststats / SQL / Marketing Campaigns

This is a great opportunity for a Data Selections Executive that is looking to progress their career within a well-established charity.

Location: Old Street, London

Salary: £26,000 - £29,000 + Excellent benefits

Apply now for immediate consideration regarding this excellent opportunity! 
Understanding Recruitment is acting as an employment agency for this vacancy.

Wanted! CRM Manager with excellent experience manipulating complex data based in south east London

Please apply online if this role sounds like you and you're able working remotely initially!

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

I am currently working with a charity organisation based in Central London, who are looking to recruit a Global People Business Analyst on a maternity cover basis.

The post holder will be responsible for leading on data analysis and providing actionable insight of our people activities. By using technical skills in analysis, data visualisation and statistics, they will translate complex data into clear and actionable management information to support Corporate Services strategic and compliance objectives.

You will support the ongoing implementation of our Global People System, flagging risks and understanding emerging requirements and ongoing opportunities to develop and streamline processes, workflows and interfaces to ensure system benefits are realised corporately and globally.

The main accountabilities held within this role will include:

• Work with stakeholders to develop and maintain reporting solutions designed to meet business needs and inform change decisions.
• Produce accurate reports (scheduled and ad-hoc), analysis and People KPIs from global data set to meet strategic and compliance requirements
• Translate data analysis into more appropriate and accessible format using data visualization tools and techniques
• Monitor data integrity and advise on corrections required, liaising with key business contacts to implement solutions where possible
• Provide Business Analyst support to key stakeholders through requirements engineering, process mapping, risk identification, action planning and benefits realisation with regards to existing
• Build system users capability to effectively use People systems and maintain data integrity
• Ensure efficiency and continuous improvement of People systems and processes through enhancements and automation. Leverage benefits from automatic updates and collaborate with providers and other organisations to develop roadmaps and apply best practice 

Essential Skills required:

• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to test and back up assumptions and develop business cases
• Experience in database management and advanced use of Excel
• Positive, flexible and adaptive attitude and approach to sustain performance when the situation changes, workload increases, tensions rise or priorities shift
• Ability to think strategically, act operationally and execute priorities methodically
• Excellent communication skills (written and verbal)
• Analyse and interpret situations from a variety of viewpoints, finding creative, workable and timely solutions
• Proven ability to manage multiple, competing priorities simultaneously while maintaining a high attention to detail and quality of output
• Ability to work in a global context with sensitivity
• Ability to maintain confidentiality with sensitive data 

If you are looking for your next assignment and have the relevant skills and experience for the role, please submit your application ASAP to be considered for this exciting opportunity .

Supporter Insight Manager, London, Charity, £42,000

• Do you have a supporter insight background?
• Have you used Alteryx and Tableau online?
• Would you like to work for an established national health charity?

Pro-Marketing has partnered with a fantastic health charity who are seeking a new Supporter Insight Manager in London. In this position, you will be responsible for developing deeper relationships with existing supporters and will help to identify opportunities to recruit new supporters.

What's great about this organisation?

• Well established national health charity
• Large modern London offices
• Recognised brand
• 27 days annual leave (plus bank holidays)
• Family-friendly policies
• Gymflex
• Generous pension scheme
• Life assurance cover
• Interest-free season travel loans
• Social environment with lots of clubs and events

In this role, you will be responsible for…

• Leading the production, communication and circulation of strategic insights and recommendations to improve overall supporter engagement
• Engaging external suppliers where necessary to deliver reports, analysis and insight across both quantitative and qualitative data
• Using analytical methods and insight to identify any opportunities for charity growth
• Ensuring all key insights and outcomes are communicated clearly across the organisation and that key stakeholders are engaged
• Monitoring external trends and activities to build the brand of the charity
• Identifying and activating supporters for the charity
• Connecting with teams across the business to help generate engagement
• Line managing the Support Data Analyst

You will be perfectly suited for this role if you have…

• A successful supporter insight management background
• Experience of using packages such as: SQL management studio, FactStats, SPSS, CHAID, Alteryx or equivalent statistical/analytical modelling and segmentation would be highly desirable
• Experience of using data visualisation tools such as Power BI or Tableau would be highly desirable
• Strong stakeholder management and communication skills
• Strong quantitative analytical skills
• Previously developed audience segmentation through statistical analysis / clustering techniques
• Previously line managed

What next?

If you are interested in applying for this Supporter Insight Manager role, or in learning more, then contact me ASAP:

Tel: 020 7269 6338

Email:

Would you like £500 in high street vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £500 in high street vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £500 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and .

Supporter Insight Manager, London, Charity, £42,000

• Do you have a supporter insight background?
• Have you used Alteryx and Tableau online?
• Would you like to work for an established national health charity?

Pro-Marketing has partnered with a fantastic health charity who are seeking a new Supporter Insight Manager in London. In this position, you will be responsible for developing deeper relationships with existing supporters and will help to identify opportunities to recruit new supporters.

What's great about this organisation?

• Well established national health charity
• Large modern London offices
• Recognised brand
• 27 days annual leave (plus bank holidays)
• Family-friendly policies
• Gymflex
• Generous pension scheme
• Life assurance cover
• Interest-free season travel loans
• Social environment with lots of clubs and events

In this role, you will be responsible for…

• Leading the production, communication and circulation of strategic insights and recommendations to improve overall supporter engagement
• Engaging external suppliers where necessary to deliver reports, analysis and insight across both quantitative and qualitative data
• Using analytical methods and insight to identify any opportunities for charity growth
• Ensuring all key insights and outcomes are communicated clearly across the organisation and that key stakeholders are engaged
• Monitoring external trends and activities to build the brand of the charity
• Identifying and activating supporters for the charity
• Connecting with teams across the business to help generate engagement
• Line managing the Support Data Analyst

You will be perfectly suited for this role if you have…

• A successful supporter insight management background
• Experience of using packages such as: SQL management studio, FactStats, SPSS, CHAID, Alteryx or equivalent statistical/analytical modelling and segmentation would be highly desirable
• Experience of using data visualisation tools such as Power BI or Tableau would be highly desirable
• Previously developed audience segmentation through statistical analysis / clustering techniques
• Previously line managed

What next?

If you are interested in applying for this Supporter Insight Manager role, or in learning more, then contact me ASAP:

Tel: 020 7269 6338

Email:

Would you like £500 in high street vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £500 in high street vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £500 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and .

We are working for a well known health charity who are looking to recruit and Supporter Insight Manager. As an organisation they conduct world class research, to make sure every person in needs get the best possible treatment.

There are many ways supporters can support their work, this could be fundraising, making financial donations or volunteering. As an organisation they value these individuals and are constantly seeking ways to grow their supporter base and deepen engagement.

This role will work accross the organisation, and their data community, to increase their understanding of their supporters. Through reporting, analysis, research segmentation and insights generated from this you will help shape their engagement strategy.

As Supporter Insights Manager you will

• Use analytical methods to forecast trends of supporter volumes, recruitment and income - identifying opportunities for future growth/risks.
• Ensure the Engagement activities are planned effectively to ensure that appropriate, actionable insight is gathered before, during and afterwards to support decision making, planning and ensure exceptional supporter experience.
• Build organisational knowledge and understanding through sharing insight, maintaining records and increasing data literacy.

They are looking for someone who

• Has significant experience in data analysis, research, reporting, predictive modelling and segmentation techniques.
• Extensive knowledge of data quality, Supporter/Customer relationship.
• Excellent written and verbal skills, including the ability to influence and negotiate at all levels.

As an organisation they offer a great package of benefits including, 27 days annual leave in addition to public holidays, flexible start/finish times, competitive pension and more.