The Fundraising Assistant will play an integral role within fundraising with responsibility for effectively supporting the entire team , and managing fundraising administration, thanking, donation tracking and coding, promotion, and support with various fundraising activities such as events and campaigns.

You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care, by providing motivating and timely stewardship to supporters.

The new post holder responsibilities will include: 

1. Provide administrative support across the entire Fundraising team
2. Support the Events and Community Team
3. Support the Major Gifts and Corporate Partnerships Officers

Location

This role will be a hybrid between our London Bridge office and remote working (a probable 60/40 split)

More information and how to apply

Please download the attached job pack for more information including a full job description, person specification and application details. 

CVs will not be accepted as part of the application process for this role. Any CVs recieved will be disregarded.

Please note that this post is subject to DBS and reference checks. 

Freewheelers Theatre and Media is a disability arts organisation that brings disabled and non-disabled performers, tutors and technical staff together with support from the local community. We aim to change perceptions of disability, break down barriers and change lives, through high-quality, hi-tech, innovative theatre, dance, music, film and visual arts.

This is an exciting new role for Freewheelers Theatre and Media Company in which the Fundraising & Marketing Officer will lead the development, implementation and administration of our fundraising and marketing strategies.

Working with the Board of Trustees and Senior management team, the post holder will increase and diversify our fundraising income through our existing fundraising activity and develop new areas such as corporate sponsorship.

We are growing our events team and need two passionate and enthusiastic individuals to join our team. Working in a small, energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. You will work closely with the Events Manager, Head of Fundraising and Events and Fundraising Officer to organise sponsored events that raise vital funds for free legal advice services.

About the role

The main responsibilities of this role include:

• Maintain and build on existing events
• Manage sign ups to the events using Salesforce (training provided)
• Work with the Event & Fundraising team to produce event and fundraising materials
• Draft event correspondence
• Attend, help at and supervise events
• Follow up with participants of events
• Promote LLST externally and ensure its good reputation is maintained
• Lead on allocated specific events

Qualifications/Skills/Experience:

The main qualification, skills and experience required for this job include:

• Enthusiasm for the cause and our work and commitment to social justice and equal opportunities for all. 
• Educated to degree level
• Excellent interpersonal skills including written and oral communications skills.
• Confidence with IT including Microsoft Word, Excel, Outlook and the internet.
• Excellent attention to detail.
• Ability to work well under pressure, with strong organisational skills to cope in a busy environment with competing demands.
• Proven ability to communicate with a wide range of people and to liaise with other organisations.
• Highly motivated, with ability to work on own initiative and as part of a small team.
• Flexibility and willingness to learn new skills.
• Professional, reliable and responsible.

A copy of the recruitment pack that includes the full job description and person specification is attached.

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and scope

To act as a support to the fundraising team. Your role will include making sure income from various sources is inputted into our fundraising database (Donorflex), and our supporters are thanked in a consistent and timely manner. You will act as the first point of contact for our supporters when they contact the hospice to make a donation or with queries. This role would be ideally suited to someone who wants to progress their career in supporter care and database administration. Support and training will be provided.

The candidate will need:

• To have excellent customer relationship skills to give our supporters the best experience
• To have an understanding of or a desire to work with databases
• To have passion for data and to be highly numerate, organised and analytical
• To be able to work across teams within fundraising and the finance department

Main Duties & Responsibilities

• To support the fundraising team by being the first point of contact to our supporters, via phone, email, post, face to face and through digital channels, dealing with queries and acting as the face of the organisation.
• To thank our supporters by using template letters which you will be responsible for keeping up to date. You will also need to send personalised thanking to our supporters to ensure that they feel loved and valued by St Luke’s Hospice.
• To deliver ongoing stewardship to our supporters. To input to the team on better ways to deliver a supporter journey.
• To support fundraising income processing and reconciliation. This includes donations, event registrations, sponsorship and more. Ensuring that income from various sources is on the bank statements and entered onto Donorflex.
• To edit and set up import routines (for which training will be given) so that data from third parties gets imported into the fundraising database accurately and in a timely manner.
• Management of the supporter journey and stewardship for regular givers.
• Responsibility for running and administration of the St Luke’s lottery, supporting our volunteers who come in to help with our weekly lottery run every Thursday. Ensure excellent stewardship of our players, including thanking, welcoming, and dealing with cancellations.
• To manage the cash donations process, supporting our volunteers who count the cash and ensuring that this is processed in a secure and accurate manner in line with our cash handling procedures.

For full list on duties, please refer to Job Description

We’re delighted to be working with a fantastic homelessness charity who are looking for a Fundraising Database Officer to join their team. You’ll undertake database administration, donor analysis and also train the fundraising team on Raiser’s Edge. You’ll create and run reporting for the fundraising team, whilst also providing support when it comes to implementing best practices when using and developing the database.

The ideal candidate will be experienced in using databases as an administrator, with the ability to be a dynamic problem solver who is able to solve challenges related to data, estimating a time to develop solutions and communicating those timeframes effectively. You’ll also identify areas where data is not accurate and subsequently improve the data quality on the database.

You will need:

• Experience in developing complex reporting
• Experience in database management and data management tools
• Strong knowledge of GDPR
• The ability to prioritise with a solution-focused approach

Salary: £29,500 - £33,250

Location: London (hybrid)

Deadline: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Are you looking to gain experience in Fundraising data in a leading UK charity?

About the role

To undertake database administration, donor segmentation and donor analysis, providing database support to the fundraising team and enabling our strategy on supporter lifetime value, in line with our income growth path.

Maintaining, developing and utilising the Raiser’s Edge database as an effective fundraising, segmentation and analysis tool, and training the fundraising team on Raiser’s Edge.

In this role you will:

• Day to day administration of the Raisers Edge database, adding of data to lists, campaigns, appeals, adding new users
• Improving data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid. As well as other information as identified
• Importing data into Raisers Edge, understanding the implications of data imports and checking data quality of the imported data
• Support the Assistant Head of Data Insight and Supporter Care in implementing best practices when using and developing the database; including coding for segments, attributes and other database customisations.
• Assist in training Raisers Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.
• Create and run regular and one-off reporting for the fundraising team to add value and insight to strategic planning for future fundraising.
• Write SQL stored procedures and views to enable data extracts to go to mailing houses and email communications which include segmentation of data and complex criteria
• Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes
• Write SSRS reports or SQL queries to provide the fundraising and other teams with information needed from Raisers Edge including ROI and Attrition reporting

About you

• Experience in using databases as an administrator ideally using Raiser’s Edge in the charity sector
• Experience of writing SQL and SQL Server Reporting Services
• Experience in developing complex reporting, incorporating multiple criteria based on ever changing requirements, and analysing data
• Experienced in database management and data management tools and techniques – including Microsoft Excel (pivot tables, formulas and data manipulation), data cleansing and coding.
• A good knowledge of GDPR
• Investigative mind, used to solving complex problems with an ability to remain focused on the wider goals of the task, team and department.
• Well organised, able to prioritise and make decisions with a solution-focused attitude.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am 8th December 2021

Interview and assessments on: 16th December 2021

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We have an exciting opportunity for someone to join the Magic Breakfast team as we expand our efforts to reach more children at risk of hunger in the UK. In the past year we have doubled the number of schools we work with and tripled the number of children we reach each school day. We have an ambitious strategy which will continue to see all areas of the charity grow, in order to end child morning hunger for good.

The Senior Database Administrator role is a new role to support this growth and the post holder will lead on the ongoing development, maintenance, and operation of the organisation’s CRM (Salesforce) and ERP (Business Central). The Senior Database Administrator will be the main point of contact for all database queries, big or small, and support all teams across the organisation with their database development needs and training requirements.

The post holder will be a good problem solver and comfortable providing technical solutions using systems for a range of stakeholders and projects and empower all teams to organise data so it can be used effectively.

More information on this responsibilities of this role can be found in the attached job description. Please ensure that you submit a CV and cover letter to be considered for this role. 

The closing date for this role is 5 December 2021. Interview dates TBC.

Supporter Services Assistant 

Permanent 

Salary: £20,000 - £23,000 per annum

Full time – 37.5 hours a week 

London N1 

Closing date: 5pm, Monday 6th December 2021

Interviews: w/c 13th December 2021

An exciting opportunity for a Supporter Services Assistant has arisen at World Cancer Research Fund (WCRF). 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are looking for an experienced and enthusiastic individual with excellent communication and organisational skills, along with practical experience in dealing with telephone enquiries and making outbound calls. You will also need to be proficient at data administration.

The role will include building strong relationships with WCRF’s supporters and the general public to enhance the charity’s reputation and encourage future support.

The successful candidate will work as part of our friendly Supporter Services Team, which sits within the larger Fundraising team.The successful applicant will ultimately contribute to World Cancer Research Fund’s goal of preventing and surviving cancer. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Fixed Term Contract – 31st March 2022 – 35 Hours

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

With public awareness of mental health higher than ever before, there’s never been a more exciting time to join Mind. We’re growing and changing fast, but there’s still much to be done.

Could you help us move closer to our goal of seeing everyone with a mental health problem get the support they need and the respect they deserve?

We’re looking for an Assistant Media Officer to join our friendly, busy and fast-paced media team. Reporting to the Media Relations Manager for PR and Media Volunteers, you will get the chance to work on some high-profile campaigns and news stories, writing press releases and helping to organise press events.

You will help ensure the media team runs smoothly by overseeing admin needs such as producing our daily media monitoring report, maintaining our forward planning database and contributing to quarterly evaluation reports.

You’ll be a motivated, creative, proactive individual with excellent communications skills and good news sense.

Closing date: 13th November 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team).

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Music, it’s in our DNA. We use the power of music to enrich the lives of people affected by life limiting illness, isolation or disability and we are the largest music therapy charity in the UK. We are Nordoff Robbins Music Therapy.  Let’s face it, the last 18 months have been incredibly trying.  Charities including us have found themselves in a whole new world of fundraising with our events income stifled and asks of any kind facing testing hurdles.  But we have thrived on these challenges, and Nordoff Robbins is now looking for an Events Fundraising Assistant to join our experienced, supportive Events and Fundraising team to help us reach more people across the UK through the power of music.

We are NR

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Are you NR?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

What we need:

We are looking for a someone who is looking to start their career in events and who can be a true all-rounder. Someone who has the ability to be focused on the details and deadlines demanded by events as well as supporting the team in all aspects of event administration and operational delivery.

You will be someone who is detail orientated, fast paced and a multitasker. You will be creative, approachable, and professional and have drive and ambition to learn how to build relationships with and grow our network of supporters. It is also vital that you are passionate for our music therapy delivery, have empathy for our beneficiaries and their families and believe that music can truly make a difference.

What we offer:

3 best things about the job (in our humble opinion)

• You will be joining an award-winning events team, with sector leading music awards show and many other industry events
• You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues
• You will be working on a broad spectrum of diverse and growing range of fundraising events in the sector

Central to the ethos of the team is learning and growing together, doing this through sharing insights as we collaborate or through training and development.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.

A salary of £21,996 plus £1500 London Weighting where applicable, total £23,496 FTE

Pension scheme

31 days annual leave (pro rata)

Currently hybrid working (mix of office based in our North London office and home working)

Salary sacrifice benefits including cycle to work

A true People First charity with training and career development at our core

An inclusive culture – and lots of music!

This role is full time, but we would consider part time for the right candidate

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

I am NR

Please apply with a CV and cover letter detailing your interest in the role and how your skills and experience match our requirements (please note applications without a covering letter will not be considered. Why? We want to hear about you as a person not just a list of your work accomplishments). 

Closing date: Friday 10th December,

Interviews: Week beginning 13th December in accordance with government Covid19 restrictions.

(We reserve the right to interview on a rolling basis so please apply as soon as possible)

This role is subject to a Basic DBS check

We are a Disability Confident Employer

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Services Assistant to join our Supporter Operations Tea

Title:Supporter Services Assistant

Salary:£22,115

Contract: Permanent

Hours: 35 hours per week

Location:Anthony Nolan Head Office, Hampstead  (with occasional working at home)

We are looking for an outgoing and enthusiastic Supporter Services Assistant to join our Supporter Services team. This is a varied, exciting, and challenging position, you will need to make use of all of your previous experience in customer facing roles.

In the role you will respond to and engage with our supporters by phone, letter, e-mail and on social media, so confidence in communicating with a wide variety of people is essential. We are the first point of call for supporter enquires.

This is an exciting time to join our team as we have implemented a new database, and this will drive our future ways of working. You would bring your adaptability to change and enthusiasm to improve process ensuring our supporters are at the heart of everything we do. 

Over the next few months we will be refining our supporter enquiry management system and you will play a central role in getting this right.

The Supporter Services Assistant will be responsible for processing income from a variety of means – cheques, online, Just Giving, phone donations and many third-party suppliers. You will be responsible for maintaining supporter records such as address change, contact preferences updates, name changes. Experience of working with databases and attention to detail are essential.

The Supporter Services Assistant will also be responsible for investigating and resolving supporter queries, escalating these where appropriate.

Main tasks of role:

• Answering inbound telephone calls, responding to Supporter questions or forwarding as appropriate
• Answering enquiries received by email, post and social media
• Making outbound telephone calls to our supporters to maintain their engagement with Anthony Nolan. 
• Processing donations on the database and ensuring our Supporters are thanked
• Amending supporter details as necessary
• Ensuring team process documents are up to date
• To identify key supporters or opportunities and to highlight with the appropriate teams.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Enhanced Pension Contributions
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

At a pivotal moment in United World Schools’ history, join us as we take our growth to the next level. Led by our new global CEO, Dhivya O’Connor, we are developing our bold 2030 strategy to reach more children than ever over the next decade and you can help to make it possible. 

We are looking to recruit an Executive Assistant to support the Executive office and UWS UK Board of Trustees. 

Acting as a first point of contact for the CEO, the posthold will oversee aspects such as diary management, scheduling and organising travel, external correspondence, and administration. The post holder will also provide administrative support to the Global Leadership Team (GLT), Board of Trustees, and Sub Committees as necessary, attending meetings and taking minutes. 

This will include working on developmental projects for the CEO/GLT in line with UWS’s strategic objectives, and include liaising with staff and volunteers across the organisation to progress agreed activities.

This is much more than a traditional Executive Assistant role and would suit a proactive individual with strong communication skills, an eye for detail, who is passionate about working for an ambitious and fast-growing international non-profit organisation.

Administration for CEO

• To provide a high level of support to the Chief Executive

• Proactively maintaining and managing the Chief Executive’s diary

• Developing a logical system and managing the Chief Executive’s filing systems

• Organising travel arrangements for the Chief Executive and Directors as necessary, including international travel

• Proactively managing the Chief Executive’s correspondence dealing with urgent items in their absence and referring as necessary, including managing outlook and filing emails

• Filtering correspondence and providing a weekly briefing of key priorities to the Chief Executive

• Managing CEO receipts and expenses claims

Leadership Team support 

• To attend Board and Global Leadership Team meetings and minute action points;

• Organise all Staff Team meetings and support the management of internal staff comms 

• Organise Staff/GLT/Board Away days as appropriate

• To ensure a high standard of administration in support of the Leadership Team

• To understand the key roles, responsibilities and priorities of the CEO, proactively building strong relationships with internal and external contacts in order to provide a high level of support.

Trustee/Board Support

• Coordinating meetings of the Board of Trustees

• Assisting the Chief Executive in drawing up agendas and drafting meeting papers

• Circulating meeting papers and developing a rapport with the UWS UK and US Board members

• Administrative leadership and minute taking at meetings of the Board of Trustees, including the Board Committees, as appropriate 

• Monitoring progress/completion of action points and liaising with the GLT as necessary

• Monitoring Trustees terms of office and supporting new Trustee appointments

• Organising new Trustees’ inductions

• Maintaining the Trustee contact details, company registers and the trustee skills audit

• Monitoring and coordinating Trustee visits to countries and ongoing expenses.

Office administration

• Support with the management of office supplies (ordering, managing)

• Liaise with external suppliers (printing, office, facilities, cleaning, utilities)

• Support with staff and volunteer recruitment, induction, onboarding and offboarding, staff appraisals and performance management administration 

Special Executive responsibilities

• Delivering bespoke projects as and when required by the CEO

• As required, assisting the CEO and/or other Directors on special projects in relation to the successful overall operation of UWS, including for example, support on matters requiring high levels of discretion/confidentiality.

Person Specification 

Experience & skills

• Significant and demonstrable experience of supporting and working with an organisational leader/CEO 

• Excellent writing skills and experience of minute-taking 

• Excellent time management skills – ability to organise own time and others

• Exceptional communicator with excellent written, face-to-face and telephone skills

• Experience dealing with a wide range of stakeholders

• Experience of supporting a Board of Directors/Trustees and/or subcommittees and governance processes 

• Strong organisational skills and ability to lead/deliver projects, monitor progress on projects and/or meeting actions to ensure updates provided and actions completed 

• Advanced knowledge of Microsoft Word, Excel, PowerPoint and Google Workspace (d)

• Experience of organising international travel and related requirements

• Experience of telephone systems, email, databases and data entry (d)

• Experience of working with confidential and sensitive information

Attributes

• Proactive and solution-oriented 

• High level of attention to detail

• Ability to take decisions independently and know when to escalate matters

• Highly motivated self-starter looking to develop and improve personal skills and attributes

• Calm under pressure and ability to be responsive to varying demands of the Executive Office 

• Responsible and ability to operate with discretion

• Tech savvy

• Friendly and approachable

• Team player

Circumstances

• Able to work outside office hours on occasions and support flexible working patterns

• Willing to travel locally and internationally if required

Benefits

As a UWS member of staff, you are one of the organisation’s most important assets. We want you to love working for us and to feel supported in maintaining a healthy work-life balance and to develop personally and professionally while you’re with us to give us your best!

• 25 days annual leave plus 8 statutory bank holidays per calendar year. 

• In order to support all staff in maintaining a healthy work-life balance, we offer flexible working options

• Organisational wellbeing days 

• Learning and development opportunities

To apply for this position, please send a CV (max 2 pages) and a covering letter via Charity Job outlining your suitability for the role, referencing the Person Specification.

Closing date: Monday 29th November, 9am (UK time)

Due to the urgency of the role, applications will be reviewed on a rolling basis. To avoid disappointment, apply as soon as possible. 

Next steps

• First stage interviews will take place w/c 6th December 2021. This will involve a competency-based panel interview and assessment. 

• Final stage interviews with the Chief Executive Officer will take place on the 13th and 14th December. 

Please outline your availability to interview on your Covering Letter.

Thank you for your interest in working with United World Schools.

Are you looking for a customer-oriented role in a sustainability-focused not for profit organisation? If you are passionate about sustainability and have excellent organisational and communications skills, then the role of Membership Assistant may be for you. ISEAL is the global membership organisation for ambitious sustainability systems, and we bring together many of the most well-known organisations in our sector. Please find out more about us on our website iseal(.)org.

The Membership Assistant is part of the Membership & Credibility team that is focused on helping members make the most of their engagement with ISEAL. In addition to expanding ISEAL’s role as the leading global expert in credible sustainability systems, the team is responsible for high-quality growth in ISEAL membership, for the delivery and/or communication of programmes that support and challenge our members, and for managing the process by which members can choose to demonstrate compliance with ISEAL’s Codes of Good Practice.

The Assistant will play a critical role in delivering a consistent customer-oriented experience for members across our core activities and spaces. These core spaces include:

- Communities of Practice: brings together technical practitioners from across our membership for peer exchange and shared learning

- ISEAL Platform: provides members with access to technical guidance materials and peer-to-peer discussion groups

- Compliance programme: independent assessments of compliance to the ISEAL Codes of Good Practice

 The role delivers administrative processes and assists with member communications and convening. The position is first point of contact for general enquiries from members, maintains up-to-date records, and supports the team in continually improving our approach for how we develop and maintain our relationships with members.

Candidates should be highly organised, have a customer-focused approach, and be confident in communicating and building relationships with international contacts. You have experience in customer service, user experience, or customer-oriented communications and have already gained some initial experience in a professional organisation, ideally one with a sustainability mission. You are comfortable maintaining processes and systems, and you genuinely enjoy paying attention to details and providing excellent administrative service. You have a friendly and professional demeanour, great communication skills, and a keen interest to learn more about sustainability systems and ISEAL´s work.

In return, ISEAL can offer an inspiring insight into the world of sustainability initiatives, a supportive organisational culture, and good opportunities to develop professionally and personally in an international not for profit environment.

Responsibilities

Membership and Compliance

• Be first port of call for enquiries from ISEAL members, responding or referring them internally and coordinating follow-up
• Maintain the ISEAL Platform (the online hub that provides members with access to technical guidance materials and peer-to-peer discussion groups) including working with an outside agency to resolve technical issues or make agreed improvements
• Deliver administrative processes that underpin member relationship management and tracking of member engagement, including maintenance of ISEAL’s member records within the customer relationship management database that ISEAL uses (Salesforce)
• Assist with onboarding of new members and new staff within existing members
• Help coordinate peer-to-peer communications and activities within the Communities of Practice
• Support preparation and delivery of (virtual and eventually in-person) meetings of the Communities of Practice
• Prepare member communications about the Communities of Practice
• Provide administrative support to monitoring and compliance activities (e.g., maintain records, schedule activities, information sharing for members)
• Assist with communications related to monitoring and compliance activities (e.g., update public website and ISEAL, scan claims that members and others make about their relationship with ISEAL, etc.)
• Collect and collate input and feedback from members to help colleagues improve the member experience
• Identify and propose improvements to administrative processes and record-keeping systems
• Ensure that handling of information by the Membership and Credibility team is GDPR-compliant

Other

• Serve as an active member of the Membership & Credibility team by participating in team meetings, supporting the team and contributing to team activities as additional needs arise
• Contribute to wider organisational work by producing reports or liaising with colleagues on other teams
• Assist with member events
• Help deliver other marketing and communication activities as needed
• Contribute to staff meetings, and other internal meetings with views and suggestions
• Fulfil requirements of internal staff management processes including performance reviews, supervisory meetings etc.

Experience, Knowledge and Attributes

• Undergraduate or postgraduate degree in a relevant subject, or equivalent work experience
• Some experience in a role focused on customer service/communications or user experience (could be internship or volunteering) and genuine interest in providing exceptional customer service
• Confidence in communications, displaying professionalism & right level of tact and awareness of others
• Excellent written and spoken English
• Strong organisational skills, and experience working with systems and processes, supporting meeting/event organisation, etc.
• Good time management and ability to efficiently organise and deliver multiple tasks simultaneously
• Accuracy and a good eye for detail
• Collegial and able to thrive in a dynamic work environment while supporting multiple colleagues
• Good IT skills, familiarity with MS Office, virtual meeting tools, and customer relationship management systems (e.g. Salesforce)
• Demonstrated interest in contributing to a more sustainable world

Additionally desirable

• Interest in and some understanding of sustainability standards and certification, which may have been gained via academic, internship, employment or voluntary settings
• Experience with website maintenance and content management systems and/or e-newsletter systems, e.g. MailChimp
• Experience working with time-bound procedures

Other relevant information

Term:

Initial 12 months contract, with possibility of extension

Salary:

£23,000– 27,000 p.a. depending on experience

Working Hours:

Based on a full time equivalent of 37.5 hours per week.

Location:

ISEAL is currently operating a mixture of working from home and office working. Initially this role will be home based, with the option to work from the ISEAL London office. Longer term, this position will be based in ISEAL’s London office so an ability to work from home and the office is required.

 Applicants need to provide evidence that they are entitled to work in the UK.

International Travel:

The post holder may be required to undertake occasional international travel once it is safe to do so

Annual Leave:

  25 days / year (including office closure between Christmas and New Year)

Ideal Start Date: asap

I am delighted to be working with an amazing end of life charity in search of a PA/EA. We are seeking a dynamic individual with strong administrative and writing skills who would enjoy contributing to a high-profile campaign and rapidly-growing charity to join the teams across two organisations. The role would be ideal for someone seeking to become more actively involved in the not-for-profit sector, while gaining a greater understanding of how campaigns work.
You will have a unique opportunity to gain a holistic overview of leading a campaign and a charity; a comprehensive introduction to human resources; and a close-up of the working life of a Chief Executive with insight into managing and motivating teams, fundraising, and leading one of the highest profile campaigns in the UK today.

Role Purpose:
To provide high level administrative, project management, and research support to the Chief Executive.
To provide excellent writing support to the Chief Executive by drafting email templates, responses to members and stakeholders, and other material as required.
To support the Chief Executive in building and maintain an active and innovative presence on social media.
Work alongside the Chief Executive to provide proactive governance and secretarial support to the Boards of Directors and Trustees.
To play an active role in the development and maintenance of efficient and effective administrative and human resource systems in the office.
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities.

Key Responsibilities:
Support to the Chief Executive and a dynamic team
Harnessing real change in end-of-life choices requires rapid practical responses to a range of issues. You will be responsible for contributing to this fast-paced environment by:
Managing specific projects on behalf of and under the general direction of the Chief Executive
Ensuring the smooth and efficient running of the Chief Executive's office: including managing the Chief Executive's diary and responding to enquiries and correspondence as delegated by Chief Executive, channelling subsequent correspondence
Drafting correspondence, briefings, papers, and any other materials that the Chief Executive requires
Supporting the Chief Executive in managing our major donors and stakeholders
Supporting the Chief Executive in optimising their social media presence
Monitoring and responding promptly to enquiries to the general email account
Arranging hospitality and travel for meetings as requested

Board Governance:
The Board members and Trustees are dedicated professionals who bring with them diverse expertise in support of the campaign and charity. You will work alongside the Chief Executive to facilitate their strategic input by:
Leading on the organisation of Board meetings and events (such as Away days) including preparation of agendas, papers, and venues and take minutes of meetings
Acting as a first point of contact for Board members and Trustees on organisational matters
Undertaking appropriate post-meeting action to ensure implementation of decisions arising from meetings and ensure an appropriate forward plan for the work
Assist in the recruitment of new Board members, including advertising posts, screening CVs, arranging interviews and extending offers and ensure all Board members receive a detailed induction

Human Resource Administration:
Behind a winning campaign and a cutting-edge charity is a motivated and passionate team. You will be responsible for maintaining the vibrant team atmosphere by:
Playing an active role in the development and maintenance of efficient and effective human resource systems
Supporting senior managers on recruitment and selection, including drafting appropriate job descriptions, advertising opportunities, arranging interviews, checking references, extending job offers, issuing contracts and welcoming new team members
Updating and maintain employee files and the HR database ensuring that all information is kept up to date and legally compliant
Contributing to the overall office environment ensuring that all areas are kept safe and presentable in line with Health & Safety requirements
Liaise with the building management company and maintenance staff

Person Specification:
Experience and knowledge
Experience of administrative work in a fast-moving environment.
Experience of working with and coordinating committee meetings, including experience taking complex minutes
Experience of implementing and maintaining administrative systems and procedures

If you have the above skills and experience and are immediately available, please apply online today!