We’re seeking an Executive Assistant for a maternity cover position. The position is due to start in mid-November and is likely to be for a fixed period of 9-12 months. This is a crucial role where you play a key part in developing and supporting our charity and strengthening our administration and governance.

You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Management Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, the post holder will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.

This role requires flexibility, initiative and discretion. You should be highly organised and proactive with strong people and communication skills. The ideal candidate is a ‘safe pair of hands’ who builds good relationships with others and is able to be efficient without compromising standards. In return we offer a role which is interesting, rewarding and varied within a supportive organisation. 

Digital Assistant
Harrogate, North Yorkshire

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Assistant to support our Finance & Corporate Services team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Digital Assistant, you will support the whole digital team with all administrative tasks as well as supporting the delivery of digital and technology projects. This includes managing our new starter and leavers processes, acting as the point person for our third party IT partner, assisting in the delivery of digital skills training and development, helping users to get the best out of the tools provided to them, ordering and logging new equipment and database administration.

Supporting the Digital & Technology Manager, you will help us to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.
 

Specifically, you will:

- Provide our colleagues with the equipment, software and training to allow them to perform their role as optimally as possible from wherever they need to be. This will involve liaising with our IT Partner to order equipment and set up new accounts, manage the process when somebody leaves the Charity, and liaising with telephony providers.

- Act as a first escalation point when your colleagues are not getting what they need from our IT Provider or any other third party provider. You will help colleagues and trustees with simple technology challenges.

- Play a key part in contributing to the creation of digital & technology policies, processes and training materials so all staff understand what good looks like and support the Head of Digital in evolving the Digital Roadmap, keeping it up to date and circulating as needed.

- Be a Microsoft Teams administrator, coordinating the set up and administration of Microsoft Teams and Channels including managing external guest access. You’ll also coordinate the set-up of new SharePoint sites and permissions groups working with our IT Provider and keep track of all third-party tools and software in use including users and admins e.g. Trello, Miro, AirTable etc.

- Provide administrative support to the other members of the Digital team to enable them to work as effectively as possible. This will involve coordinating diaries, producing agendas, scheduling resource, updating documentation etc.

About You

To be considered for this role, you will need:

- Demonstrable experience of a passion for digital and technology.

- A good understanding of the digital and technology landscape.

- A basic understanding of digital transformation.

- Strong digital and IT skills with excellent written communication skills.

- A Bachelor’s degree or equivalent in a technology related subject or proven experience in a similar role at a similar level is desirable.

- Strong interpersonal skills with an ability to engage with internal and external stakeholders and excellent organisational skills, including time management skills and the ability to prioritise workload to meet deadlines are desirable characteristics.

Before applying, please visit our website to view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Supporter Care Assistant
Harrogate, North Yorkshire (Office based role)

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Supporter Care Assistant, you will help achieve Yorkshire Cancer Research’s strategic aims by working with the charity’s CRM, Marketing and Fundraising Teams to communicate key messages and build relationships with the charity’s supporters and donors.

Reporting to the Head of Fundraising, your role will involve delivering excellent customer service over the telephone and in written (email and postal) communications and ensuring supporters’ details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose and demonstrating the charity’s values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.  

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. Accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

Please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner, before 18th October 2021. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Job Title                          IT Support Technician

Responsible to IT Senior Engineer

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract Permanent, Full Time

Overall purpose of the role

• To provide ICT support for both current and future ICT systems.
• To maintain our existing Hardware and Software to agreed standards.
• To develop and deliver ICT training for all staff to digitally upskill our workforce

Tasks and duties

ICT – Support, Maintenance, Training & Security

•  Provision of technical and user support to staff having ICT issues.
• Assist in the implementation of various ICT projects.
• Deploy end user devices and associated peripherals including new installations, upgrades and the redeployment of existing equipment, including maintenance of ICT stock.
• Provide and maintain updates to the IT infrastructure and end user devices.
• Install and configure operating systems and software to agreed standards.
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• Assist in the management of the internal telephone system.
• Undertake display screen equipment assessments for staff as required.
• To assist with the development of the website.
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems to design and develop reports, user training and provision of support.
• Support of the Media systems, such as Smart TV, Xbox, PlayStation and associated Media systems
• To attend ICT meetings and keep abreast of ICT developments.
• Assist with IG Governance policies and procedures and to ensure compliance as directed.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Job Title: Fundraising Officer

Salary: circa £28,000 per annum

Hours: Full-time – 37.5 hours per week   (Flexible and part time working offered by agreement.)

Are you excellent at building meaningful relationships and have a strong sense of Empathy? Do you have a proven ability in delivering great donor (customer) care?  If so, a new exciting opportunity has presented itself and we want to speak to you. 

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. The Trust comprises seven hospitals and a dental institute, including Leeds General Infirmary, St James’s University Hospital, Leeds Children’s Hospital and Leeds Cancer Centre. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

The Role

Reporting to the Head of Individual Giving, the Fundraising Officer will work closely with the Fundraising team, Leeds Teaching Hospitals Trust staff and volunteers to develop our In Memory offering. They will champion In Memory Giving both internally to Hospital teams and volunteers and externally to the community and local businesses. Responsible for the delivery of a new and sizeable income stream, this role will identify, develop and implement plans to maximise income and ensure a regular flow of income to achieve annual targets.

The Person

We are looking for someone who:

• Has proven experience of fundraising.  
• Has developed new, audience-led products and propositions, and monitored their ongoing effectiveness.
• Has experience of fundraising and stewardship with a passion for supporting in memory donors.
• Can deliver clearly defined KPIs.
• Can manage and support relationships with donors who are supporting the charity in memory of loved ones.
• Will develop the relationship with supporters by offering suitable products and opportunities to remember loved ones ranging from free online life tributes, tribute funds, regular donations, specialist in memory events and individual fundraising.
• Will proactively develop relationships with external business providers such as funeral directors to ensure that all in memory collections are facilitated in an ethical and appropriate manner.
• Will ensure donor records are maintained with accurate information.
• Can produce reports for the Director of Fundraising and Head of Individual Giving on campaign performance and monitor against past performance and planned expectations. Undertaking data analysis where appropriate.

You will:

• Be highly organised, detail focused and sensitive when leading on our In Memory Giving programme.
• Be an innovator and be able to creatively market this important aspect of fundraising.
• Have excellent communication skills with the ability to empathise and build relationships.
• Be able to exercise a high degree of tact and discretion with confidential information.
• Have excellent organisational skills, with the ability to manage multiple projects at once.
• Be able to use initiative to solve problems and progress projects without direct supervision.
• Have high levels of empathy.

Charity Benefits Include:

Employee Assistance Programmes

AIG Life Group Protection

Cyclescheme

Car Lease Scheme

One year free gym membership

Buy Additional Holidays

NHS Discounts

Pension

If you are disabled and have the essential skills and experience to do the job, we will invite you to an interview. Please advise on your covering letter if you consider yourself to have a disability.

To apply for this position, please send a copy of your up-to-date CV with a covering letter.

Closing date for application is Friday 22 October 2021

Interviews will be held on Friday 5 November 2021.

Due to the high volume of applications we receive we are unable to provide feedback at the shortlisting stage. If you have not heard back from us within 4 weeks of the closing date, please consider your application unsuccessful.