Database Officer

An exciting opportunity has arisen for an experienced Database Officer who has previous fundraising CRM experience to join a leading charity based in Westminster, London. This leading organisation are going through a sustained period of growth and change who are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play a pivotal role importing all data onto their Raisers Edge CRM, carrying out reports for marketing campaigns and being the main point of contact for all things Raisers Edge.

As the Database Officer, you will receive full training on some of the newest data techniques and technologies. If you are looking for the next step in your career this is a great opportunity for an ambitious Database Officer to work closely with stakeholders and to build, test and run data extracts to ensure the organisations fundraising is at its most effective, while also having the opportunity to progress your career at a fantastic charity. If you are looking to work in an excellent environment where flexible working is encouraged, then this could be the perfect opportunity for you.

Skills required for the Database Officer are-

- Experience working with fundraising CRM’s  

- Good communication skills, written and verbal to interact with the charity’s stakeholders

- Wants to work in an environment where you will be challenged and have the chance to learn new skills.

Database Officer / Data Executive / Fundraising CRM / Raisers Edge / Data Quality / Blackbaud / Thank Q

This is a brilliant chance for a Database Officer to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large organisation.

Location: Westminster, London

Salary: £28,000 - £31,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

Campaigns Assistant (P/T)
Job Description & Person Specification (October 2019)
6 month contract (renewable), 2.5 days a week (0.5 FTE), £23,691 pro rata

About LCC
With over 20,000 supporters and members and 30 borough groups, London Cycling Campaign (LCC) is both a cycling charity and the largest urban cycling campaign in the world.

We work to reduce the barriers preventing people enjoying the freedom and convenience of cycling, and believe that making cycling the number one transport choice for everyday, local journeys will generate immense quality of life, environmental, health and economic benefits for the capital.

In parallel with our campaigning, LCC works in partnership to directly promote cycling with businesses, local authorities, community groups, schools and other institutions, as well as providing a range of led-rides for people of all ages and backgrounds.

About LCC’s Climate Safe Streets Campaign

In the run up to the 2020 London mayoral election, LCC is launching its Climate Safe Streets campaign (working title). We will be calling for radical, transformative action to cure London of its car addiction and reorganise our road system so that walking, cycling, and zero carbon micro-mobility and public transport/on-demand services, replace avoidable car use by 2030.

Main Purpose of the Role

The Campaigns Assistant will provide support to LCC’s Campaigns Team in the run up to the election, being involved in: supporting local group engagement in LCC’s climate campaign as well as other LCC campaigns and actions, campaign promotion via online and offline channels, information management, distribution of campaign resources, and responding to enquiries.

Accountabilities & Relationships
Reports to: Campaigns Co-ordinator
Direct Reports: None
Team: Campaigns Team
Relationships: Occasional cross-team work, mainly with LCC’s Cycling Projects and Membership Teams.

Hours and Place of Work
This is a part time post (2.5 day/week i.e. 17.5 hours/week). The postholder will ideally spread their hours over each day of the working week (Monday – Friday) although other options will be positively considered. LCC staff may work flexibly according to the needs of the organisation at any given time and by agreement. The place of work shall be the LCC office in Wapping, London.

Salary & Benefits
The salary for this role is £23,691 pro rata (grade 20 on the LCC payscale). The annual leave entitlement for all LCC staff is 28 days per year plus Bank Holidays pro rata. LCC makes a pension contribution of 6% of gross salary.

Key Responsibilities:
• Drafting and building agreed campaign content (such as email to target actions, blog posts and newsletter copy) using LCC’s database/website/email broadcast tools, contributing to an effective and engaging supporter journeys.
• Building strong relationships with LCC’s local group network, supporting them with enquiries, resource requests, maintaining good communication flows and working with the Campaigns Coordinator to identify any emerging opportunities or challenges.
• Compiling and constructing regular email updates to LCC Local Groups using LCC’s database/email broadcast tool.
• Monitoring social media channels, proposing reactive posts and drafting and posting proactive content
• Acting as the first point of contact for campaigns-related public/supporter enquiries (phone and email)
• Assisting with event planning and delivery
• Maintaining and managing relevant contact and mailing lists

General Responsibilities
• Sharing the day-to-day workload of the office with colleagues, as required
• Assisting colleagues in their own areas of work, as necessary
• Performing other tasks as may reasonably be requested by the CEO/line manager to further LCC’s aims
• Conducting out-of-hours work as may reasonably be requested by the CEO/line manager (for which TOIL may be claimed)

Skills & Experience Required
Essential:
• Highly developed oral and written communication skills with the ability to communicate effectively with a wide range of people
• Proven ability to manage competing priorities effectively
• Proven ability to take the initiative (within agreed parameters)
• Demonstrable experience of working within a team setting
• Proven attention to detail and thoroughness
• Competency in the use of digital media, including social media, and standard office applications
• Sympathy for the goals and values of the London Cycling Campaign
• Ability to work in a politically neutral manner at all times

Desirable (one or more of the following):
• Experience of working in membership-based, advocacy or charitable organisations
• Experience using membership databases
• Familiarity with cycling, sustainable transport or urban environmental issues

Charity People are working alongside an Adult Care charity specialising in supporting the older community at challenging times in their lives. We are looking for a Fundraising Assistant to look after the Fundraising database, using it to record and thank all donations accurately, efficiently and to manager supporter relationships.

Job Title: Fundraising Assistant
Organisation: Adult Care Charity
Salary: £25,000
Location: London
Closing Date: Sunday 24th November 2019
Required: CV and Cover Letter

This charity specialises in providing professional, dignified and responsible care for the older community. This national charity helps a huge amount of people at a very challenging time in their lives and the service is invaluable. As someone helping in securing funds for the charity, you will play a vital role in furthering the reach of the charity and funding incredibly important projects.

We are looking for someone to who combines strong database and communication skills, to join this small but busy team to support our fundraising work.

A suitable applicant would be someone with experience of working on databases, as an administrator or in a fundraising capacity. This is a perfect opportunity for someone looking to step into a career in Fundraising and to launch this pathway. The charity will provide opportunities to experience different funding streams and to find where you wish to specialise and develop your skills. The Fundraising Assistant is a vital role in supporting our fundraising efforts through effective supporter care and donation processing.

If you are interested in the role and wish to find out more, or even apply - please contact [email protected]

To provide personal and administrative support to the Directors of Policy & Research, Marketing & Communications and Membership as well as providing committee support to the organisation.

Client Details

A small firendly organisation with modern offices located in Central London

Description

• Diary and email management

• Organise travel and accommodation and provide appropriate itineraries

• Organise meetings and speaking engagements
  
  
• Liaising with stakeholders

• Deal with incoming correspondence and calls, and prepare outgoing correspondence

Profile

The successful candidate will have:

• Experience of committee support
• Experience as a PA to a senior manager

• Experience of using a database for contract management

• Hardworking, proactive approach and able to work on own initiative

• Very well organised and able to prioritise a busy job.

• Flexible and adaptable.

• Excellent secretarial and administrative skills.

• Excellent attention to detail.

Job Offer

- The opportunity to work for a great organisation that aims to help people

- £15-18ph

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Relations department acts as the guardian of the Muslim Aid brand as well as being the source of knowledge for enquiries and contact from supporters (Donors, Campaigners, Volunteers, Customers etc) and the wider general public. This includes being up to date and knowledgeable about the new and existing international projects we deliver, campaigns, appeals etc. and liaise with various departments.

You will provide critical support answering queries, promoting our services/products and processing donations. You will be required to enter records accurately onto the Customer Relationship Management (CRM) system and to maintain a high level of accuracy in all management information.

About the Role:

The main responsibilities of this role will be to:

1. Provide excellent service on a daily basis. This role will be the first point of contact for all internal and external supporter related queries.
2. Ensure all calls are answered promptly and handled appropriately, and to take telephone donations when necessary.
3. Respond to all incoming enquiries from current and prospective supporters (phone, mail and online) in line with agreed briefs and procedures.
4. Create and amend supporter records on CRM and record all relevant correspondence
5. Provide live support between 9:30-17:30 to all stakeholders on the online chat service.
6. Process all invoices for the Supporter Relations & Data Insights functions.

About You:

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.

To be successful in this role:

• You will have experience of working in a customer service role, gained within the charity or commercial sector.
• You must have a genuine interest in working in the charity sector, preferably INGO, and creating an excellent experience for our supporters.
• You must have experience working in a busy environment, prioritising activities and managing multiple, conflicting priorities
• You must have excellent interpersonal and communication skills and ability to liaise effectively with people at various levels. This includes a high standard of written and spoken English.
• You will be educated to A-level or equivalent.

Why you should apply:

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for a strong communicator with great attention to detail and a passion for customer service to join the Muslim Aid family. You will be joining a supportive, highly-skilled, passionate organisation. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please note that due to the high volume of applicants for this role an application without a cover letter will not be considered. Please submit your cover letter (no more than 1 page) and CV to us.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Interim HR Administrator job paying £12-£13.50p/h

Your new company
You will be working for a non- for-profit organisation located in Monument, Central London.

Your new role
As HR Administrator, you will be joining a small HR Department of 3 people supporting 200 employees. Daily, you will be required to support with HR Administration including maintain accurate HR records and personnel files in addition to tracking leave and absences. Other duties will include arranging monthly lunch and learn training events, end to end recruitment, managing new starter process and supporting with ad hoc projects. This is an interim role for a period of 4 months initially paying £12-13.50 p/h.

What you'll need to succeed
Previous HR Administrative experience is essential. You must demonstrate good working knowledge of MS office (Word, Excel, PowerPoint and outlook) and experience of working with HR Databases. You will be required to work well independently and as part of a team, so you demonstrate strong inter-personal skills combined with a flexible, organised, and friendly approach. As an individual you will be proactive with a positive can-do attitude. You will be required to start week commencing 11^th November 2019, so you must be immediately available.

What you'll get in return
This is an excellent opportunity to work closely with the Head of HR and therefore an excellent opportunity for growth and development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Girlguiding’s Volunteer Development Team is looking for a proactive team assistant to play a key part in the delivery of learning and development to our volunteers.

This is an exciting time to join our friendly and supportive team. The team assistant will play a central role in the planning and delivery of an ambitious learning and development framework that will help us achieve our strategic objectives.  Based in London, the role will focus on administration of the diverse learning and development activities of our trainers and volunteers. There will also be opportunities to develop project coordination skills as we deliver new pieces of work.

The post holder will have experience of setting up and running administrative processes whilst being flexible enough to find solutions to day to day challenges. They will be able to build effective working relationships across Girlguiding using their excellent interpersonal and communication skills and will prioritise and manage their workload effectively.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and  sexual orientation.

Fundraising Assistant
Location: Victoria, London
Hours: 35 hours per week
Directorate: Engagement
Reporting to: Fundraising Manager
Salary: £25,000
Annual leave: 25 days per year plus bank holidays

The role

This role will be responsible for looking after our fundraising database, using it to record and thank all donations accurately and efficiently and to manage supporter relationships. The focus will be to provide the highest standards of supporter care to those who donate to or fundraise for the charity.

We are looking for someone to who combines strong database and communication skills, to join our small but busy team to support our fundraising work.

Friends of the Elderly is a charity dedicated to supporting older people. We aspire to a society where all older people are treated with respect and have the opportunity to live fulfilled lives.

Our befriending and grant giving services rely on voluntary income and the support of donors, fundraisers, trust and corporate supporters and legacies. The Fundraising Assistant is a vital role in supporting our fundraising efforts through effective supporter care and donation processing.

About you

The ideal candidate will:

• Have experience of working with databases
• Have worked in an administration, customer service or supporter care role previously
• Be well organised, efficient and able to work independently
• Have excellent verbal and written communication skills
• Be able to work well as a member of a team and foster good working relationships
• Be proactive and able to handle a busy and varied work load
• Understand the importance of excellent supporter care.

If this sounds like you, we would love to hear from you.

Why work for us?

We’re proud to say many of our staff have been with us for more than 10 years and some for more than 20. We are committed to investing in our teams, which is why we offer a great list of employee benefits specifically with you in mind:

• Competitive Pay
• Excellent training
• Retail discounts – save money and earn points at over 3,500 retailers
• Long service awards
• Recommend-a-friend scheme – earn £250 for each referral
• Health Cash Plan
• Employee Assistance Programme
• Pension Scheme
• Generous Annual Leave Entitlement

Closing date: 24th November 2019
Interview dates: 29th November 2019 and 2nd December 2019

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the 'Apply' button to be directed to the FOTE website where you can download the job description and complete your application for this position.

Friends of the Elderly is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of their race, sex, disability, religion / beliefs, sexual orientation or age.

No agencies please.

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 130 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for nearly 50 years.

We are seeking an Assistant Coordinator to provide administrative, logistics, finance support and general coordination for 2 teams.  The postholder will support both the Human Settlements Group (HSG) and Shaping Sustainable Markets Group (SSM). 

To succeed in this role, you will have excellent verbal and written skills. You will have administrative experience including taking minutes, organising meetings and workshops, and will enjoy being the focal point for both teams.   assisting team members with submission of payments and travel expenses, reporting and associated documentation.  The ideal candidate will be organised, with lots of initiative and enjoy a varied workload with changing priorities. You will have experience of working with geographically dispersed colleagues from diverse cultures and understand the challenges this involves.

Able to multi-task with a varied and demanding workload, you will use your strong organisational skills to provide the highest quality support, at times under pressure and working to tight deadlines, so a calm, flexible and positive attitude is a must. 

For further information about the requirements of the role please see the job description.
 

Closing date: midnight on Sunday 24 November 2019

Interviews: Thursday 5th December 2019
 

IIED aims to be an equal opportunities employer and welcomes applications from all areas of the community. Please note, this post does not meet the minimum requirements for sponsorship of candidates who do not currently have the right to work in the UK; we can therefore only accept applications from those who can prove their eligibility to work in the UK.

Press & Marketing Assistant

• £21,535 per annum + pension, medical and dental insurance

• 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

• 34 hour working week with a 4pm finish on Fridays

• Central London location (Covent Garden)

REPORTS TO

Senior Marketing Executive

OVERVIEW

We have an exciting opportunity for an enthusiastic individual looking to gain experience within a marketing and communications role to join our busy communications team as our Press and Marketing Assistant.  

You will be assisting the marketing team in the creation and delivery of marketing materials across traditional and digital channels and providing administrative support to the team to ensure the successful delivery of activities and projects. You will also be assisting the Press Officer and the marketing team with press releases and media activities.

The ideal candidate will have a keen interest in developing experience within the marketing and PR field and have the ability to build relationships with a number of stakeholders and colleagues. Excellent verbal and written communication skills are essential to be successful in this role along with a positive can do attitude.  

JOB PURPOSE

• Support the process for producingeffective marketing collateral and publicity materials topromote the Masonic Charitable Foundation’sactivities.

• Supporting the Press Officer in seeking press and media coverage for our charitable activities.

• Ensuring there is a strong presence of the activities amongst freemasons, their families and wider society.

• A positive, pro-active, can-do attitude with the ability to problem-solve in order to achieve the organisation’s objectives and project targets.

• Excellent written communication skills, with the ability to write persuasively to a range of audiences

• An interest or theoretical understanding of marketing or the media

• Able to buildeffective relationships with colleagues andother stakeholders, with the confidence to communicate with others.

• An ability to work on own initiative and execute plans with minimal supervision.

• Strong IT skills, including MicrosoftOffice and proficiency in using desktop publishing tools, content management systems and online applications.

Desired

• Professional qualification and/or membership in a relevantfield

• Experience of marketing

• Experience of using Adobe In Design and/or Photoshop

• Previous experience of the charity sector

• An understanding of English freemasonry

• An awareness of issues the charity sector

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you believe you meet the person specification.

Deadline for applications: Monday 18th November 2019

First stage interviews (telephone): w/c 18th November 2019

Second stage interviews (face-to-face): w/c 25th November 2019

There are currently over 850,000 people living with dementia in the UK, and this is expected to increase to 1.1 million by 2025, and 2 million by 2050.

In response to this Dementia UK provides specialist dementia support for families through our Admiral Nurse Service. When things get challenging or difficult for people with dementia and their families, Admiral Nurses work alongside them, giving the one-to-one support, expert guidance and practical solutions people need. The unique dementia expertise and experience an Admiral Nurse brings is a lifeline - it helps everyone in the family to live more positively with dementia in the present, and to face the challenges of tomorrow with more confidence and less fear.

The charity has seen significant income growth over the past four years, (income has more than doubled to £6.5m), and we have ambitious plans to maintain this growth so we can significantly increase income in this area, to grow the number of Admiral Nurses, and the specialist support they provide families facing dementia.

Challenge Events Fundraising will play a significant part in this transformation, as a key income stream for the charity. Dementia UK is very invested in significantly growing Challenge Events fundraising and there is a great deal of support for the team (and post holders) to help them continue this expansion, making it an exciting time to join. This role is a good opportunity for someone motivated and enthusiastic who wants to join a growing charity and start or develop their career in Challenge Events Fundraising.

Purpose of Job

To engage, manage and develop relationships with event supporters, providing outstanding stewardship and maximising sustainable long-term income.

Key responsibilities

· Be the first point of contact for Community and Event Fundraising enquiries on the phone or by email, responding within agreed departmental timescales and ensuring excellent customer service.

· Support the Challenge Events team administration; e.g. sending participant mailings, co-ordinating fundraising materials, supporting event activity and other tasks as required.

· Support the Challenge Events Executives with the challenge events portfolio.

· Support a variety of challenge event fundraisers from recruitment to post-event and onward stewardship.

· Manage and develop relationships with supporters, delivering excellent levels of supporter care including motivating them and recognising their achievement to encourage their long-term support.

· Manage specific running and other challenge events in our portfolio.

· Working with the fundraising database Raiser’s Edge to ensure all participant information is correct and up to date.

· Work with the team to ensure smooth systems and processes and update these where necessary to ensure continued efficiency.

· Attend events on behalf of the charity, receiving donations and delivering presentations on the charity’s work, where needed.

· Help develop challenge event fundraising initiatives that will inspire support and deliver fundraising success.

· Update and maintain all paper, financial and database records to agreed standards and timescales.

· Play a full role as a member of the Community and Events team, and contribute to the development of the community and events fundraising strategy and operational plan

· Work with the Challenge Events Manager on the delivery of the Community & Events strategy and operational plan

· Support the Community and Events team in the delivery of the Community and Events fundraising budget and targets/KPIs.

Please note that only applications including a CV and covering letter will be considered.

Interviews are due to take place on the 25th November.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the mental health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.

Learn about our social mission and our history by read our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. We are embarking on an exciting journey of growth and if you are looking for the next step in your career, this a great time for you to join us.

What are we looking for?

We are looking for a proactive, adaptable individual, who is able to provide in-house IT support and maintenance services. This role will be responsible for the smooth running of the organisation’s IT environment by ensuing proper set up of systems for new starters, troubleshooting issues and ensuring effective asset management.

You will have the ability to use your initiative and prioritise work effectively.  This role is part of the IT team; however you will need to work closely with colleagues throughout the organisation to ensure effective IT support. You will be hands on with great problem-solving skills.

What can we offer you? 

You’ll enjoy 25 days annual leave, plus bank holidays, along with a winter and summer office closure in addition to your annual leave. We provide a pension contribution for you which is matched up to 5%. We’ll support your development and growth and help you develop your experience and skills to achieve your personal and the businesses goals.

Interested? How to apply

For the full job description and person specification please see the attached documents. Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is Sunday 17th November. Interviews will be held week commencing 25th November.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Job Description

Job Title: Interim Inspiring Governance Programmes Customer Services Administration Assistant (0.6 FTE preferably Monday, Tuesday and Wednesday)

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Inspiring Governance Customer Services Administration Assistant is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration: £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2020 with possible option to extend for a further year

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a team made up of London based and regional staff.

This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people.

Please scroll down for specific details on how to apply

Job Description

Working closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes Matching and Customer Service (who will provide overall direction for this area of work), the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multiple Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new process where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (four Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to the NGA and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance programmes team members, and wider Education and Employers staff as appropriate;  

• To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
• Producing the weekly team meeting agenda and organise room bookings;
• To provide weekly reports to the Inspiring Governance Programmes Coordinator as appropriate on all work tasks
• Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
• To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

How to apply:

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Criteria

Essential

Desirable

Skills Required

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

• Good level of education

Knowledge

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

• Experience of delivering a good customer experience

Personal Attributes

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

We are looking for an individual to join our charity, New Schools Network, and work in an administrative role on the Academy Ambassadors programme. We support multi academy trusts (MATs) in England by matching senior business leaders into voluntary director roles on their boards.

This is a fantastic opportunity for an experienced administrator brings experience of working in a fast-past, professional and customer-oriented environment. Successful applicants will be articulate, confident, and will thrive on working with multiple stakeholders. We are committed to developing our teams and will provide support to enable you to quickly perform in role.

We can offer you a wide range of interesting and varied activities. You will actively participate in the full recruitment cycle, such as:-

• Customer and candidate liaison (email and phone)
• Diary management using Outlook and Acuity, an online calendar booking system
• Editing job specifications and adding them to our website
• Corresponding with candidates to arrange telephone interviews with our consultants
• Updating our database (Salesforce) to ensure accuracy of information at all times, e.g. with contact information, project status updates
• Sending candidate details to our customers (multi-academy trusts) for review
• Providing administrative support to internal colleagues

New Schools Network is a dynamic, growing charity with a clear mission: by working together, inspirational educationalists and talented business leaders can provide a better future for the next generation. This is a high profile initiative, with the program funded by the Department for Education.

This is an office-based role and we are able to consider flexible working hours. On any given day, you will find us drinking great coffee (!) and snacking on the free fruit that’s delivered to us every week.

We are looking for an individual to join our charity, New Schools Network, and work in an administrative role on the Academy Ambassadors programme. We support multi academy trusts (MATs) in England by matching senior business leaders into voluntary director roles on their boards.

This is a fantastic opportunity for an experienced administrator brings experience of working in a fast-past, professional and customer-oriented environment. Successful applicants will be articulate, confident, and will thrive on working with multiple stakeholders. We are committed to developing our teams and will provide support to enable you to quickly perform in role.

We can offer you a wide range of interesting and varied activities. You will actively participate in the full recruitment cycle, such as:-

• Customer and candidate liaison (email and phone)
• Diary management using Outlook and Acuity, an online calendar booking system
• Editing job specifications and adding them to our website
• Corresponding with candidates to arrange telephone interviews with our consultants
• Updating our database (Salesforce) to ensure accuracy of information at all times, e.g. with contact information, project status updates
• Sending candidate details to our customers (multi-academy trusts) for review
• Providing administrative support to internal colleagues

New Schools Network is a dynamic, growing charity with a clear mission: by working together, inspirational educationalists and talented business leaders can provide a better future for the next generation. This is a high profile initiative, with the program funded by the Department for Education.

This is an office-based role and we are able to consider flexible working hours. On any given day, you will find us drinking great coffee (!) and snacking on the free fruit that’s delivered to us every week.