Department: Science and Innovation

Due to growth in the team, we are seeking a driven and a proactive Team Coordinator to join us at the Institute of Physics in the Science and Innovation department.

The role

This is an exciting role that requires administration support to the Science and Innovation department and its activities. The role involves communication, marketing of projects, as well as delivering a number of events and projects.

Responsibilities include:

• Organising team meetings, events, workshops and bi-annual away-days.
• Producing minutes and meeting reports.
• Handling diaries, appointments, making arrangements for travel and accommodation and correspondence.
• Facilitating the preparation and distribution of departmental publications and reports.
• Carrying out marketing activities, including preparation of marketing collateral, delivering e-campaigns, arranging advertising and carrying out telephone campaigns.
• Preparing expenses forms, cheque requisitions, invoices and processing expenses.

The Person

We are looking for a professional who has previous experience in a project coordinator or personal assistant position.

The successful applicant will have excellent communication, written and verbal, and interpersonal skills, personable and committed to customer focus. They will also have the ability to maintain the technical skills and knowledge required to undertake the tasks of the demanding role. Practical experience of working in a customer facing role is essential.

Takes responsibility for personal learning and improvement and has the ability to measure and manage own work, takes responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results.

Why work with us?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland, we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious new corporate strategy and transformation of our digital estate is a high priority. Our newly expanded communications and marketing function will be central to delivering our strategy and plans. We are looking for a superb digital professional to join the team and help develop our digital estate to its full potential.

Working from our new flagship King’s Cross offices, at the heart of the exciting ‘Knowledge Quarter’ our communications and marketing teams will raise awareness and understanding of our ground-breaking education, diversity, science and innovation programmes and help spread the word about physics and its value with the public. This is an exciting time to join IOP.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

For further information on this role, you can download the job description below. 

Closing date for applications: 11 June 2020
Interview date: 18 June 2020 (via GoToMeeting)

The Institute of Physics is an equal opportunities employer. We request no contact from agencies or media sales.

Admin - Not For Profit - Temp - 5 Months - London - PAYE

Your new company
Come and join this Not For Profit organisation providing safe space for the general public to visit.

Your new role
- Dealing with enquiries from general public both in person and on the phone
- Meeting and greeting guests and any associated organisations
- Operating switchboard
- Control car parking
- Dealing with mailbox on a daily basis
- Record and forward incoming mail (paper and electronic)
- Raising sales order invoices and purchase orders
- Assist with the process of events being booked
- Record and type minutes
- Working with the internal database
- Archiving and stock takes
- Log lost property
- Coordinate routine checks
- Adhoc duties including filing and scanning

What you'll need to succeed
You must be an experienced administrator who can demonstrate examples of being able to provide secretarial support. You must have had experience within a customer facing role as you will be the first point of contact and it is vital you make a good first impression. You must be a confident communicator as you be liaising with both internal and external personnel. You must be personable and be able to demonstrate excellent customer service. You must be IT literate as you will be dealing with Microsoft packages and internal softwares including electronic finance systems. You need to be highly organised and have a eye for detail. You will need to have strong written ability as you will be dealing with the mailbox. You will need to be enthusiastic and have a positive approach to you work as you will be required to use your initiative and problem solve.

What you'll get in return
You will get the opportunity to work within a large not for profit organisation, developing and picking up on key skills whilst gaining the satisfaction of giving back.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The main purpose of this role is support the CEO in governance, diary management, organizing meetings, leading the senior management team and liaising with stakeholders. It includes administrative support for the Chair and Board Trustees and co-ordination of two important partnerships:

The Advice Lewisham Partnership funded by Lewisham Council

The Lewisham Law Service developed with the Southwark Law Centre

Principal tasks and responsibilities

The duties outlined below are indicative of the range, scope and level of work expected but the list is not exhaustive. All staff are expected to be flexible to the priorities of the organisation, responsive to peaks in demand and co-operate in teamwork. Key duties may include:

Membership of Senior Team

Managing CEO / office diaries

Organising and assisting with preparation for regular team meetings

Supporting good governance by assisting CEO and Board in their duties

Supporting the co-ordination of the Advice Lewisham Partnership and Lewisham Law Service

Supporting the CEO in building and managing stakeholder relations

Assisting senior management in developing high performing teams

Co-ordinate administrative cover when other admin staff members are on leave

Finance Assistant

Are you a Finance Assistant looking for your next career move? Do you like the idea of working for a leading provider of Mental Healthcare Packages? Are you interested in working within a close-knit team?

Our client has an exciting opportunity for a Finance Assistant to join their friendly and professional team based within their Head Office in Stockport, where you will support the Finance Team by processing petty cash and raising monthly sales invoices amongst all other finance duties.

They are looking to appoint the right candidate immediately and you will work remotely from home during Covid-19 so you will receive company laptop and full ongoing support.

Company Benefits

- Competitive salary (£19,012.50 - £21,059.93 dependant on experience)
- Monday - Friday 9:00 am to 5:00 pm with a 30 minute lunch break (37.5 hour working week)
- 20 days holiday + 8 bank holidays
- Enhanced company pension
- Enhanced maternity/paternity leave
- Free on-site parking
- Paid DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- Excellent Learning and Development opportunities
- The opportunity for internal promotions
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Finance Assistant you will:

- Process petty cash on a weekly basis and assist with quarterly visits to the homes for petty cash audits.
- Carry out bank reconciliations on Sage
- Be responsible for raising monthly sales invoices
- Provide information to the management accountant for reports
- Be responsible for managing the utilities accounts for each home
- Assist with the purchase ledger as required
- Support with the processing and administration of payroll as required
- Participate in covering reception on a rota during periods of leave and sickness

As a Finance Assistant you will have:

- Be educated at GCSE Grade C or above in Maths (Or equivalent)
- Be an AAT student
- Have experienced using Sage 50
- Be able to prioritise workload and have experience working within a Finance Department
- Have great attention to detail and a high level of accuracy
- Understand confidentiality and exercise discretion throughout your role
- Establish effective working relationships with staff and managers
- Have excellent oral and written communication skills
- Be proficient in Microsoft Office Packages (Spreadsheets, Databases, Email, Word Processing)
- Be able to plan workload and work under pressure

Desirable Criteria:

- Full UK Driving Licence
- Previous experience of processing payroll
- Experience of working within the Healthcare Industry

The closing date for this position is Friday 29th May so please ensure you apply before this date if you are interested in joining an enthusiastic, motivated business.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check. They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

You may have experience of the following: Finance Assistant, Accounts Assistant , Accounts Payable, Accounts Receivable, Accounts Payable Assistant, AAT, Accounting Assistant, Accounts Officer, Finance, Finance Officer, Finance Administrator, Accounts Administrator, Bookkeeper, Invoicing, Reconciliation, Purchase Ledger, Graduate etc

This is an exciting opportunity for an experienced Individual Giving and Supporter Care Assistant to process support donations and assist the Individual Giving Executive with their work for an inspiring Social Welfare Charity.

The Charity
National Social Welfare Charity.

The Role
To process cash, credit/debit card, CAF, standing orders and direct debits donations received, via post, telephone or internet, liaising with finance dept as appropriate.
To manage the Gift Aid checking, scanning and storage process.
To maintain accurate and up to date donor records on the database by responding to donor requests such as change of address, mailing preferences or gone away returns.
To accurately record all Legacy and In Memoriam income keeping all correspondence with solicitors and executors in order.
To assist the Individual Giving Executive with their campaign process, including proofing artwork, checking data and working with external agencies as required.

The Candidate
Good written communication skills, with fluent writing style and good knowledge and practical use of the English language.
Excellent verbal communication and phone manner and confident in communicating with a wide range of people at all levels.
Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
Good IT skills, including MS Word, Excel, Outlook and Powerpoint.
Ability and experience of using databases or similar systems.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About the role

We're seeking an experienced Project Worker who is passionate about working with kinship carers and issues affecting children on the edge of the care system in order to transform the support they receive. We're looking for someone who has the interpersonal and communication skills to perform their role sensitively and creatively, and who is able to work collaboratively with local authorities across West Yorkshire (specifically Bradford and Calderdale) who have commissioned our service to support special guardians.

Who we’re looking for:

Kinship carers are at the heart of what we do, so you’ll be absolutely committed to the work of Grandparents Plus and passionate about making a difference to the lives of vulnerable families. An experienced and thoughtful Project Worker, you’ll work in partnership with the team, our kinship carers and local authorities to deliver a sensitive and creative service.

Calm, practical and empathetic, you’ll strive to achieve the best impact for our kinship carers and the organisation. Confident working independently and able to respond and adapt to change positively, you'll demonstrate strong group facilitation skills, along with experience of facilitating remote support. You’ll also need excellent administration skills, balancing our reporting requirements and database input with the practical needs of the kinship carers.

This can be a tough role as you’ll be hearing stories from carers in crisis. As a team, we make time to make sure your wellbeing is also looked after and that we support each other.

About Grandparents Plus – the kinship care charity

Kinship care often begins in crisis - a child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There’s no chance to prepare. Plans are pushed aside. Relationships, jobs and savings are sacrificed.

It’s life-changing and challenging raising children who’ve lost their parents, but kinship carers do it without a thought for themselves because they put the children first.

And it’s a fight to get support. Kinship families raising over 200,000 children are on the brink of going under because there’s no recognition or support. They feel invisible. They are desperate.

At Grandparents Plus we know how hard life can be for kinship carers. But we’ve seen the amazing things they’re capable of with someone by their side. With the right support, children raised in kinship families flourish.

That’s why we support, connect and campaign. To keep kinship families stronger by keeping them together.

We use our experience and expertise to change lives. We are supporting kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.

We connect carers together in our national community and network of local support groups, to share experiences so they don’t have to face the fight alone.

We help professionals understand kinship families and improve support for them. And our research and campaigns make sure kinship care is understood and government knows what changes are needed.

We’ll not rest until the recognition and support is there for every kinship family.

We’re a friendly team, passionate about doing good, better.

If this also sounds like you, join us.

Closing date: Noon on Wednesday 3 June

Interview date: Wednesday 10 June

My client is currently looking for a handful of extra care scheme assistant across Kent on a temporary basis starting from 23/03/2020, purpose of job Support the Scheme Manager to deliver a high quality housing management service to our Tenants in our Extra Care Schemes. A DBS is needed for this position

The areas covered would be;

Strood - Wainscott (8am - 6pm), Dartford - Stone (8am - 6pm), Sevenoaks - Hollybush Court (shifts over 24 hours), Swanley - White Oak Court (8am - 6pm), Ramsgate - Copperfield (8am - 6pm), Dover - Beeches (8am - 6pm)

Responsibilities

- Support the Extra Care Scheme Manager to undertake all aspects of admin and Housing Management for Tenants and Scheme

- To Develop and maintain a varied activities programme and encourage tenants to support their own activities.

- Provide a settling in service for new tenants to introduce all aspects of the scheme and services available.

- Comply with health and Safety policies and procedures and fire checks for the scheme.- Collaborate with West Kent resident involvement team to maximise the opportunity for our tenants to achieve their aspirations.

- Deliver an excellent level of service to customers ensuring that their needs are met.

- Contribute to the achievement of the Key Performance Indicators (KPIs) for the scheme.

- Report any safeguarding concerns to your line manager.- Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring Professional Boundaries are adhered to.

- Act in accordance with commitment to equality and diversity by treating everyone with respect.

- Ensure that colleagues and customers experience living values- Undertake any additional duties that may be assigned to you.

Extra Care Scheme Assistant Knowledge skills and experience

- The desire to make a positive difference for our older tenants living in Extra Care.

- Able to use Microsoft office packages. Confident using new or bespoke ICT systems and databases.

- Ability to tailor your written and verbal communication to suit individual needs.

- Demonstrate ability to analyse and prioritise workload and be able to work under pressure.- Ability to build relationships and gain trust while maintaining professional boundaries.

- Ability to make confident decisions in any situation using sound judgement.

- Highly motivated and able to work on own initiative. Able to solve problems and offer practical solutions in a reasonable timescale.

- Ability to contribute to the achievement of team goals

- Commitment to applying equality and diversity to customer service.

- Experience of delivering a service to a required standard.

- Willingness to research and learn about services for older persons.

- Physically able to respond quickly to emergencies anywhere on the scheme site, and able to comfortably use stairs.

If you skills match the above please send through your updated CV

Your expert recruitment consultant is Danielle Taylor, call today on 0207 422 7371 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will be working within our donation processing team.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be involved in processing incoming donations on our gifts database (Raiser’s Edge), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.  Additionally, you will be responding and answering supporter queries on the phone.

What will you need:

• Strong attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.

Salary is dependent on skills and experience.

You will be working within our Donations Processing team from our UK office in Coventry. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

To apply, select the apply button and follow the instructions on our website.

HR Administrator

£22,000 per year

37.5 hours per week

Based in Windsor

We are currently looking to recruit a HR Administrator to join our friendly HR team. With our new Hospice opening later this year in Bray, this is an exciting time to join Thames Hospice as we recruit the additional staff needed to support our expansion plans.

This is a busy role that requires you to manage conflicting administrative priorities, so experience of effectively prioritising your workload is essential alongside high attention to detail and good IT skills, to include databases.

A HR background is not essential as full training will be provided, but you must be able to demonstrate a breadth of administrative skills that will add value to our team.

For an informal discussion about this role, please contact Alison Lindsay, HR Manager.

Closing date: 5pm, Sunday 7 June 2020

Interview date: TBC

This appointment is subject to a Standard Disclosure and Barring Service check.

Salesforce Manager

Bristol

Up to £50,000 per annum

Permanent, full time

NCT is the UK’s largest charity for parents, providing invaluable support and information for new and expectant parents.  We support parents by giving them accurate, impartial information so that they can decide what’s best for their family, and we introduce them to a network of local parents to gain practical and emotional support.

We are looking for enthusiastic and dedicated people who share our vision and values. Working for NCT is a rewarding experience. It gives you the opportunity to apply your experience and expertise to help enrich the lives of thousands of parents in the UK. It also offers you the opportunity to develop valuable skills and gain insight into working for a charity in the not-for-profit sector. NCT is committed to positive organisational culture, productive workplace and work-life balance that respects the individual.

You will own the day to day running of the Salesforce system including administration, support and continuous improvement. You will need to have the ability to take on projects and see them through to the finish. Working with and through others will give you space to work both independently and with external partners.

This will involve various different tasks, from speaking with users to understand their needs, researching different approaches, carrying out testing, starting again if something doesn't work, liaising with internal teams, producing training materials when launching new ideas; you take a proactive approach and thrive on responsibility.

It takes drive and commitment to make projects happen in a large organisation, so you should relish the challenge, and value the reward knowing you will empower a more digitally enabled data-savvy organisation and extract maximum value for NCT.

The Role

You will be:

• Responsible for the managing the day to day administration of Salesforce:
  • user account maintenance, reports and dashboards, workflows, performance monitoring, backups, security and troubleshooting issues.
  • Defining and implement best practice standards and guidelines.
• Drive continuous development of Salesforce meeting the evolving needs of the business:
  • liaising across areas of the organisation to understand business context for change.
  • use internal and external resources to design and deliver system changes.
  • Coordinate continuous development, test and integration of new features.
• Support
  • lead and educate a community of Salesforce champions across departments to improve the usage and adoption of Salesforce functionality.
  • provide training and support to end users and develop relevant materials.

About You

You will have:

• a deep understanding of Salesforce Administration and support.
• the proven ability to oversee Salesforce upgrades successfully including regression testing.
• business analyst capabilities, to gather and evaluate requirements and design solutions.
•  the mindset to understand, review and resolve complex technical issues.
• a solid professional background in a relevant technical discipline (CRM, software development etc.)
• be confident and assertive with the ability to build rapport and effectively communicate with people at all levels.
• be organised and methodical with a positive can-do attitude.

See the Job Description for full details of this exciting opportunity.

If you feel you are the right candidate for the role of Salesforce Manager, we welcome your application.

Closing Date:  9am 7 June 2020

Interviews expected to be tbc

Support Worker
Location: Teddington
Salary: £10.07 per hour (£19,743.12 per annum)
Application Deadline: 12 June 2020

Certitude is an adult social care provider, rated as outstanding by CQC for our domiciliary care. We are proud of our history of supporting people with complex mental health needs and learning disabilities and support more than 1,500 people in a diverse range of services across London. We employ 1,000 staff and are committed to their development. With Certitude you have the opportunity to work with incredible people, develop your career and support others to have a good life. 

The people we support will also have a sensory or learning disability, physical disabilities, complex health needs or mental health difficulties. The combination of these needs will require an individual who will be open-minded and patient.

You will facilitate the development of the people we support, so that they can lead full and active lives within the community.

37.5 hours over 7 days including weekends; variable between 07:00 and 22:00 + sleep-in (example: 14:00 - 22:00 sleep-in 07:00 - 14:30)

To be a successful Support Worker, you will need to demonstrate:

- The ability to remain patient and calm under pressure
- The ability to work using your own initiative and a proactive approach
- A team player mentality 
- An interest in outdoor activities such as swimming, games and long walks
- The ability to use a range of technology – internet, emails, databases, Microsoft Office, Excel, smart phone, iPad

We will trust you to:

- Build great relationships with the people we support; help them tackle their challenges and achieve their goals
- Observe change within the individual’s circumstances and respond accordingly
- Ensure effective day-to-day management of colleagues including effective activity delegation
 
What’s in it for you?

- A competitive salary
- Pension salary sacrifice scheme
- A stimulating work environment full of opportunities to learn and develop
- An attractive package of 33 days’ annual leave, pension scheme, access to a 24-hour Employee Assistance counselling
- We will pay for your Enhanced DBS
- Eye care vouchers
- Travel season ticket loan
- Cycle to work scheme

Our Values:

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

All our posts are subject to an Enhanced DBS disclosure as well as a need for full employment history from time of leaving compulsory education and up to date employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community. We guarantee to interview all applicants with a disability who meet the minimum criteria for the job vacancy and to consider them on their abilities.

You may have experience of the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP etc.

To apply for the role of Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Senior Support Worker (enhanced)

Closing date: 29 May 2020 at 23:59

Aim of the role: To support and empower our customers to increase their life skills

Location: Stockwell

Salary:£26,780.00 per annum

Contract:Permanent

Hours: 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:

• As part of your employment package with us, we offer:
• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The service is an 87 bed supported housing service for young people aged 16-24 years with a range of complex needs, including experience of homelessness or rough sleeping, substance misuse, mental ill health and offending. The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations. Managing all aspects of service delivery including casework management and the daily running of busy hostels and promoting an inclusive and passionate culture.

About You

As well as having experience of supporting vulnerable people who are at risk of gang affiliation and offending to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will provide coaching and guidance to your colleagues to assist their professional development.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve’s website

Senior support worker

Role profile

Job title:

Senior Support Worker (Enhanced)

Department:

Operations

Reports to:

Team Manager

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.
 

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
 

5 days a week over 7 days rota (including weekends) between 7am and 10pm.Weekends

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

 Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

 As a Senior Support Worker, you will provide leadership to the team during shifts, and act as a coach and mentor to support workers and support assistants.
 

Act as lead for specific are of knowledge and skill, for example substance misuse, offending, mental health and gangs. This includes day to day support for your team and delivering training for small groups of staff in your area of additional expertise.
 

What to expect
Senior Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.
 
We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.
 
We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.
 
Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.
 
 
Key responsibilities
 
Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.
   

Additional responsibilities to support the management of the service

• To be a shift leader during a shift.
• Provide coaching and mentoring to Support Assistants and Support Workers to assist their professional development.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.
   

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.
   
  This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
  All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.
   
  Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.
   

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living
• Experience of providing professional guidance for colleagues

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

Reporting to the UK Communications and Fundraising Manager within the Executive Department, you will be at the forefront of demonstrating to the public how Afghanaid is changing lives in Afghanistan. You will perform a variety of administrative tasks to support the smooth functioning of the fundraising team; contribute to the retention and growth of our supporter base by producing content for our fundraising communications; support the management of our social media channels; and engage with current and potential supporters online. During this 6-month internship, you will be given close support and guidance to undertake the tasks detailed below.

Key Responsibilities:

Communications

• Work closely with the UK Communications and Fundraising Manager to assist in all supporter liaison and fundraising communications activities.
• Identify opportunities for positive exposure of Afghanaid, and opportunities to inspire new support.
• Liaise with project staff in Afghanistan to gather case studies and photos to develop into communications content.

Social Media:

• Create, edit and schedule engaging content across all social media platforms including Facebook, Twitter, Instagram and YouTube (images, videos, animations/gifs and infographics).
• Use social media platforms to promote our website content and drive traffic to our website.
• Help oversee, collect and analyse social media metrics to assess the effectiveness and reach of our online presence, and make recommendations for improvement.
• Monitor online content posted by others on our social media platforms and respond in an appropriate and timely manner.
• Identify opportunities to engage new audiences, potentially with targeted content.
• Identify and cultivate relationships with new social media accounts.
• Identify trends and cultural moments on social media which are relevant to Afghanaid and identify ways to get involved.
• Help develop, maintain and execute a social media content calendar across platforms to grow community engagement, awareness, and adoption.
• Contribute to the development and implementation of a social media strategy.

Website:

• Help keep the website up to date by drafting copy and proofreading content to ensure it is grammatically correct and sensitive to the cultural and security considerations within Afghanistan.

Email:

• Support in the creation of monthly email newsletters to be sent to our subscribers.

Administration

• Process post and answer the office telephone.
• Process all donations received, whether by mail, online or by other means and ensure donors are thanked in a timely manner.
• Ensure Gift Aid declarations are sought from all eligible donors and appropriately filed.
• Ensure lapsed regular givers are contacted in a timely manner.
• Support the Finance Officer to reconcile monthly income by accurately coding donation reports.
• Maintain up-to-date records in the fundraising database. Ensure data is collected and entered accurately in the database to enable effective communications and strategic marketing decisions.

External Fundraising Appeals

• Support the UK Communications and Fundraising Manager to pursue and execute external fundraising appeal opportunities, including UK Aid Match, The Big Give, and various national newspaper Christmas appeals. This will entail producing creative communications and logistical support.

For the right candidate, this internship has the opportunity to develop into a more permanent position.

Full job description and person specification attached.

Admin Assistant - ASAP Start - Not For Profit - Permanent - City of London

Your new company
Come and join this Not for Profit organisation, working towards educating and entertaining the general public on particular historic events.

Your new role
- Providing admin support to senior staff
- Processing and handling cash
- Managing budgets
- Meeting and greeting external visitors
- Facilitating meetings (providing supporting documents, booking meeting rooms)
- Managing bookings from visitors
- Keeping log on the company database
- Supporting and delivering major events
- Liaising with internal personnel across different branches, as well as liaising with external personnel
- Dealing with telephone queries and mailbox
- Operating switchboard
- Ordering office supplies

What you'll need to succeed
You must be an experienced administrator who is highly organised and has high attention to detail. You must have a proven track record of being able to demonstrate high level of administrative support. You must be a confident communicator and an absolute professional as you will be supporting a senior team and will be required to contact external parties on their behalf. You must have good writing ability as you will be dealing with the mailbox. You will need to have experience organising and supporting with events. You must be IT literate as you will be working on different databases and will need to keep track of information. You need to be someone who is a quick learner, will be able to get on with the tasks required, and be able to use your initiative to make improvements in systems in place.

What you'll get in return
You will get the chance to join a large not for profit organisation on a permanent basis to develop and pick up on key skills.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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