Richmond Carers Centre

Adult Carers Activities Coordinator - Part-time (14 hours per week)

£26,060 pro rata (actual salary £10,424)

Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames. 

Helping Carers to Live Well is our organisational aim.  We are looking for someone with the skills and ability to offer a coordinated approach in supporting unpaid and family adult carers in the London Borough of Richmond upon Thames. Carers provide vital support and can come from all walks of life and be of any age.

As an Adult Carers Activities Coordinator, you’ll be part of a small dedicated team and directly deliver our leisure break activity programme. You will plan, deliver, promote and review a programme of activities for adult carers, including outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. The core aim of the activity programme is to provide carers with a much needed break from their caring responsibilities, in a safe and social environment where they can meet other carers and focus on their wellbeing.

Using your strong organisational and team skills, you will be responsible for organising, budgeting and carrying out risk assessments for the delivery of the activities programme, including leading and participating in the activities where relevant, and coordinating and supporting sessional staff and volunteers.

Using your creativity and innovative thinking, you will plan, research and effectively manage your budget to provide the most appealing and cost-effective leisure break activity programme to maximise the number of breaks we can offer to carers. You will create a programme with an emphasis on providing respite to carers, social opportunities and enabling peer support with a focus on improving carers’ health and wellbeing.

You will demonstrate your ability and experience to plan a broad and exciting spectrum of activities that is appealing to carers and provides them with a crucial break from their caring role. Building and maintaining relationships, both within our organisation and externally to develop and maintain the activities programme for adult carers is key to the role.

With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you’ll recognise the importance of being client focused and have a commitment to enhance the lives of carers.  You will be able to demonstrate a broad knowledge of carer’s needs and a wide range of skills in relation to working with individuals and groups.

You will be self-motivated and positive in your approach to working with both carers and staff and have a willingness to embrace our organisational values. Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to occasionally work outside normal working hours is required.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

Richmond Carers Centre is working on a transition plan with staff currently office based with some opportunities to work from home. Services for carers are resuming with a blended offer of face to face and digital support.   

Please use the application form only. CVs will not be accepted

Closing date – 5pm on Monday 28th February 2022

Provisional interview dates – Thursday 10th and Friday 11th March 2022. Interviews will be held on Zoom unless otherwise advised.

About Us
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We are now seeking a Recovery worker to join the Full Circle team in Essex on a full-time permanent basis. Full Circle is part of Changing Futures, a three year, jointly funded programme that aims to change systems and improve services for people facing multiple needs.

Your Rewards

• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 

If you have a background working in the field of criminal justice, problematic substance use or mental health, this opportunity will enable you to use your expertise to help us support people on their journey to recovery and change their lives for the better.

We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Role

Full Circle is seeking an experienced practitioner to undertake a recovery coordinator role within Essex (working primarily in the Chelmsford area). You will be part of a wider team who work with Offenders with Complex and Additional Needs across the County of Essex in the community.

We are looking for individuals with experience of working within the substance misuse sector or health care profession to fulfil a range of tasks from case management to care navigation, advocacy and multi-agency working. You will need to be passionate about recovery and working with clients to support, motivate and manage them to access a wide variety of services. You must have good communication skills and an ability to work as part of a team as well as being able to use you own initiative when required and to manage your time independently. 

About You

To join us as a Recovery Worker, you will need: 

• Relevant experience of working in the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with relevant database management systems
• Excellent communication skills, both written and verbal

Experience of creating person-centred care plans and/or timetables based on identified needs would be advantageous, as would experience of partnership working, liaising with community and CJS services and developing reintegration and resettlement plans.

A S/NVQ 3 in Care (DANOS-accredited) or equivalent, or a willingness to work towards an agreed number of modules within your probationary period would also be desirable.

Other organisations may call this role Recovery Worker, Recovery Co-ordinator, or Substance Misuse Recovery Worker.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

It is a condition of employment that your vaccination status is recorded where necessary.

So, if you’re seeking your next challenge as a Recovery Coordinator, please apply via the button shown.

Job purpose

City Connections is a programme of services which links people to health and wellbeing services within the Square Mile. They may live or work in the City, are over 18 or a young carer, and would like help to understand what services would suit their needs and how to access them.

The City Wellbeing Co-ordinator will work within a small, focused and highly creative team which includes a Care Navigator and Community Engagement Officer in order to deliver a person centred, tailored service.  The service has cross over with a number of other key Age UK East London services, such as the Older People’s Reference Group and there will be ongoing collaboration with these. There will also be opportunities to participate and contribute to senior level reviews and presentations at the highest levels of the Corporation of London’s governance framework.

The service has evolved significantly since its inception nearly 3 years ago, not least in response to the pandemic. User involvement has been central to this process and ongoing engagement and feedback on the service offer from our customers is a key feature of the role.

You will be joining at an exciting time as we continue to develop the service offer and emerge from the pandemic. 

Key tasks

- Clients 

• Being the initial point of contact for referrals and conducting client focused health and wellbeing assessments; via home visits/office meeting/estate office/telephone or remotely.
• Joint home visits with colleagues/partner agencies where required/applicable.
• Signposting and referring to internal and external services, with follow up communication with clients and list of action plans
• Completing all detailed casework with clients, follow up visits/meetings, reviews where appropriate, in a timely manner and record updates onto database.
• Liaising and working with ASC Duty and other local organisations and agencies to provide the best support for City Connections clients, with follow ups and update check as required.
• Assisting with supporting the Carer’s sessions and forums and any other City activity sessions as needed (in-person/virtual).

- Evaluation and monitoring 

• Accurate and timely recording of new client data, sessions and reviews held onto the Charity Log database
• Compiling and completing all necessary data and stats for quarterly reports from databases – using set outcome measurements, including service user surveys, case studies and break down of health and wellbeing referrals

- Marketing & Events 

• Attending and representing at City events, conferences, forums and training sessions
• Attending at relative provider meetings, forums; networking to establish new opportunities for the City project if applicable
• Identifying new promotional sites and opportunities within the City to enhance promotion of the service and to work with colleagues to capitalise and monitor results
• To build on, and maintain, relationships and partnerships with local stakeholders including local community groups, local authority departments and health providers
• Writing, collating and distribution to clients of the City Connections Newsletter on a monthly basis.

Person specification

Experience

• Experience of delivering person centred services with a focus on health and wellbeing that meet defined outcomes and outputs
• Proven experience of monitoring and evaluation
• Proven experience of confidentiality policy and practice
• Proven experience of equality and diversity, GDPR in practice
• Proven experience of using a CMS database system 

Knowledges and understanding

Knowledge of services available to City residents/workers and their carers (e.g. through health service, social services, voluntary sector) and the issues and barriers for them to access them for different client groups.

Skills/ attributes

• Commitment to working creatively within a team to reach targets
• An open minded and challenging approach to work
• Excellent communication skills
• Excellent planning and organisational skills 
• Excellent IT skills, MS Office and Internet

Additional requriements

• Some marketing/publicity experience desirable
• This post is subject to enhanced check through the disclosure and barring service (DBS);
• This post requires travel across the City of London; office base will be Bethnal Green, East London
• The post holder will work with standard office server based computer systems and the Charity Log Management

DOWNLOAD THE APPLICATION PACK FOR FULL DETAILS ABOUT THE BENEFITS OFFERED

About the charity:

The Royal Parks manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London, as well as other public spaces including Brompton Cemetery and Victoria Tower Gardens. The eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

The Database Manager will define, design and implement a data strategy for Communications, Marketing and Fundraising. This will be aligned to the organisational strategy and the fundraising strategy, and work in partnership with the requirements of other strategies, projects and programmes.

The main focus of the role is to manage and maintain the Directorate’s Customer Relationship Management (CRM) system, Salesforce, and all related data, ensuring it delivers relevant, GDPR compliant, accurate and up to date information for fundraising and engagement teams across the Directorate.

The role will be the main point of contact for any data queries within the Directorate, and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. The post holder will also be responsible for the optimisation and improvement of our marketing through ownership of the data strategy.

Role headlines:

• Support the fundraising team to reach the right audiences, overseeing data and effective audience segmentation
• The Salesforce and data expert for the engagement directorate and wider charity
• Increase use of automation and develop specific dashboards for individual users
• Support the development of audience journeys and fundraising journeys
• Internal training and development of the use of Salesforce
• Optimise use of a preference centre
• Instrumental in evolving how data is used in fundraising and engagement

Experience sought

• Database experience gained in a fundraising context
• Experience using Salesforce and being a Salesforce Systems Administrator
• Blend of technical skills and ability to develop effective internal relationships
• Strong communication and collaboration skills
• Experience of creating data strategy is desirable, but support will be given in this area
• Able to manage a varied workload with multiple internal stakeholders

Define, design and implement a data strategy for Communications, Marketing and Fundraising.

The Royal Parks manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London, as well as other public spaces including Brompton Cemetery and Victoria Tower Gardens. The eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

The Database Manager will define, design and implement a data strategy for Communications, Marketing and Fundraising. This will be aligned to the organisational strategy and the fundraising strategy, and work in partnership with the requirements of other strategies, projects and programmes.

The main focus of the role is to manage and maintain the Directorate’s Customer Relationship Management (CRM) system, Salesforce, and all related data, ensuring it delivers relevant, GDPR compliant, accurate and up to date information for fundraising and engagement teams across the Directorate.

The role will be the main point of contact for any data queries within the Directorate, and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. The post holder will also be responsible for the optimisation and improvement of our marketing through ownership of the data strategy.

Role headlines:

• Support the fundraising team to reach the right audiences, overseeing data and effective audience segmentation
• The Salesforce and data expert for the engagement directorate and wider charity
• Increase use of automation and develop specific dashboards for individual users
• Support the development of audience journeys and fundraising journeys
• Internal training and development of the use of Salesforce
• Optimise use of a preference centre
• Instrumental in evolving how data is used in fundraising and engagement

Experience sought:

• Database experience gained in a fundraising context
• Experience using Salesforce and being a Salesforce Systems Administrator
• Blend of technical skills and ability to develop effective internal relationships
• Strong communication and collaboration skills
• Experience of creating data strategy is desirable, but support will be given in this area
• Able to manage a varied workload with multiple internal stakeholders

Office location in Hyde Park with hybrid work from home.

Closing date 7 February with first stage interviews scheduled 14/15 February.

We are delighted to be working with a disability charity to recruit their next Database Manager, the successful candidate will have previous experience of managing a small team and will have extensive and broad experience of managing charity databases.

Main duties for the Database Manager:
Line management and development of a small team
Provide expertise within database management and complex insight and analysis
Manage and review KPI’s and SLAs for internal and external contacts
Manage third party suppliers and internal stakeholders

You will have:
Excellent attention to detail
Extensive data management experience, including analysis and insight
Excellent communication skills
Ability to lead and develop a growing team

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

We’re delighted to be working with a fantastic homelessness charity who are looking for a Fundraising Database Officer to join their team. You’ll improve data quality on the database by running queries and reports to identify where data is not accurate. You’ll create and run reporting for the fundraising team, whilst also providing support when it comes to implementing best practices when using and developing the database.

You’ll have the ability to be a solve challenges related to data, estimating a time to develop solutions and communicating those timeframes effectively. You’ll also assist in training Raiser’s Edge users to ensure they are fully aware of the relevant aspects of database functionality, whilst also safeguarding supporter data and ensuring all data collections activities are in line with GDPR.

You will need:

• Experience in using databases as an administrator
• Experience in developing complex reporting
• Ability to use data management tools and techniques, including Microsoft Excel
• The ability to prioritise with a solution-focused approach

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Job Title - Member Pathway Support Coordinator

Grade - Senior Support Coordinator.

Hours - 30 Monday to Friday. Fixed Term – 1 year, however possibility of extending

Job Summary

Our aim is to support people to have a good level of mental health and emotional wellbeing, empowering them to move away from our services and access mainstream groups and activities to maintain this. This new role will support our Members (service users) to plan and navigate a pathway through our services, including undertaking regular progress reviews, matching them with a Peer Mentor and helping them connect with the local community. 

Salary & Benefits

£21,746.40 for 30 hours a week (£27,183 pro rata).

The Company operates a pension scheme that meets the requirements of automatic enrolment and into which you will be enrolled subject to meeting the requirements of the scheme.

Location

The Creative Living Centre, 1A Rector Lane, Prestwich, M25 1BP.

Job Description

This is an important new role which will enable us to deliver a more effective support pathway and improved outcomes for our service users. The role will support our Members (service users) to plan and navigate a pathway through our services, including undertaking regular progress reviews, matching them with a Peer Mentor, helping them connect with the local community and signposting them to other groups and organisations where appropriate.

Key responsibilities of the role are to:

1. Undertake initial Member assessments, co-produce a support plan, match the new Member to a Support Coordinator for 1-2-1 support and ensure new Members understand what we offer and what is expected of them.
2. Conduct regular reviews with existing Members to understand their experiences, progress (including collecting outcomes data) and next steps.
3. Consult with CLC delivery staff (Support Coordinators and Therapists) to discuss their perceptions of a Member’s progress and readiness to connect with the local community.
4. Liaise with external stakeholders, e.g., social prescribers, Integrated Neighbourhood Teams, and other mental health VCSEs, to ensure a seamless referral pathway in and out of CLC services.
5. Working with the Take Part Co-ordinator to appropriately match peer-mentors with members, facilitating introductions, assisting with Member goal setting, and providing ongoing training and support.
6. Undertake ad-hoc activities and flex time as agreed with Centre Manager, e.g., to delivering workshops, supporting new projects, attending meetings, analysing and reporting on outcomes data.

Reporting to:

1. The Centre Manager.

Working with:

1. Support Coordinators.
2. Volunteers.
3. Members.
4. Chief Officer.

Person Specification

Qualifications / Knowledge

Essential

• Knowledge of mental health
• Safeguarding Level 1

Desirable

•Relevant qualifications in mental health support

Aptitude and Abilities

Essential

• Ability to work as part of a team
• Ability to listen, empathise, and maintain professional boundaries
• Ability to motivate people to bring about change in their lives
• Ability to quickly form working relationships with a range of people
• Good written and spoken English
• Ability to communicate in a range of styles to meet individual needs
• Understanding of, and commitment to, equality of opportunity
• Understanding and practice of Confidentiality
• Good ICT skills
• Ability to manage time effectively and prioritise tasks and own workload
• Ability to follow good working practices and procedures

Skills and Experience

Essential

• Experience of working (on a paid or voluntary basis) with people with issues such as depression, anxiety, and other common mental health issues in the community
• Experience of working (on a paid or voluntary basis) with people from a range of backgrounds and situations
• Experience of working as part of a team
• Experience of using a database to record information

Desirable

• Experience / understanding of people in crisis or complex situations
• Experience of helping people to set their own goals

Personal Attributes

• Passionate about supporting people to have good mental health.
• Strong project management skills.
• Highly organised and meticulous.
• Collaborative team player.
• Flexible and able to adapt to new challenges.

About the Creative Living Centre

CLC offers a person-centred holistic approach to supporting people experiencing poor emotional wellbeing and poor mental health. Being person-centred means we treat people with dignity and respect and help them to develop the knowledge, skills and confidence they need to effectively manage their own mental wellbeing and mental health. This is done is a way that is coordinated and tailored to the needs of the individual. A holistic approach means thinking about the whole person, considering their emotional, occupational, physical, social, intellectual, and spiritual needs.

We offer a range of services:

1. Therapeutic activities including one-to-one emotional support, counselling, and complementary therapies.
2. Workshops and courses on wellbeing such as challenging negative thoughts, healthy eating, motivation, stress management and confidence building.
3. Peer mentoring providing goal-based support from people with lived experience.
4. Creative activities such as arts, crafts, creative writing and singing.
5. Physical exercise and wellbeing classes, including gardening, bike riding, dance, and yoga.
6. Social events including meeting up for tea and a chat or a free meal on Saturdays.

Are you passionate about volunteering? Would you like to help people and organisations find and develop the best possible volunteering opportunities and lead our work on best practice in volunteering?

We’re seeking a Volunteer Centre Coordinator to join our staff team at Community Works. You will be responsible for co-ordinating and delivering the volunteering support services of the Volunteer Centre and the development of good practice in working alongside volunteers across the sector.

Community Works recognises the value in being diverse and inclusive and we promote equality and challenge discrimination, in order to provide the support and services needed to our local communities. We actively welcome and encourage applications from people of all backgrounds and lived experiences, including from disabled and Black, Asian and Minority Ethnic, and the LGBTQI communities.

We have a flexible working approach and have a flexible working policy to accommodate homelife responsibilities.

Benefits offered are:

• 28 days annual leave allowance plus 8 days Bank Holiday FTE (pro rata to the hours you work)
• Competitive salary
• 5% company pension contribution after 3-months of continued service
• An on-line HR system where you can manage your own holiday requests and other leave and log your time sheets.
• 24 hours 7 days a week Health & Wellbeing support via an on-line wellbeing and counselling service. This service is for you and your family. It offers on-line resources for all issues relating to wellbeing plus on-line or telephone counselling sessions, finance support and other wellbeing support apps.

About the role:

The Regional Coordinator coordinates meetings, events and training on behalf of the Region. This includes sourcing of venues, co-ordinating and tracking attendance of participants, liaising with other teams to ensure the smooth running of events and where necessary, note-taking in meetings and acting as a point of contact for the team, participants and Consultant Social Workers.

This role has a high level of autonomy and the potential for significant skills development. The Regional Coordinator is crucial in supporting the work of the wider team by supporting colleagues to ensure the efficient use of resources and scheduling that achieves the smooth Delivery of the Frontline Programme across the regional hubs.

A little bit about you:

The role requires someone who is skilled at building positive relationships with people in addition to being highly organised with the ability to manage multiple areas of work and use initiative to resolve issues.  Attention to detail and a high level of accuracy is also essential.

You will need:

• Previous administration experience in busy office environment
• Experience of organising meetings and note taking 
• Experience in setting up tracking and filing systems
• Ability to effectively use Microsoft Office, particularly Outlook, Word and Excel

You can find out more about this role in our job pack.

Our commitment:

We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from ethnic minority backgrounds for this role. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing our People team which is found on our current opportunities page.

We only accept applications through our non-biased recruitment website, Pinpoint.

ABOUT THE ROLE

This is an exciting opportunity to support the day-to-day operations of A4S globally and gain exposure to the running of an innovative and fast-growing not-for-profit organization.

Accounting for Sustainability (A4S) was established by HRH The Prince of Wales in 2004. Our aim is to transform finance, to make sustainable business ‘business as usual’. Today, we work with leading CFOs, finance managers, business schools, the Government, and more, to drive a fundamental shift towards resilient business models and a sustainable economy.

The successful candidate will ensure that A4S’s small, dynamic, and international team, and the thought-leading work they undertake, is supported across both physical and virtual office environments. They will be an integral part of the team, actively contributing to the organisation’s running, and liaising with a wide range of high-profile individuals in connection with our work.

Responsibilities will include:

• Supporting the Office Manager to maintain a functional and welcoming office environment.

• Assisting in the organization of high-profile events, internal and external meetings, and team activities– including travel arrangements as needed.

• Researching and reporting on a wide range of subjects and issues - including fundraising opportunities.

• Receiving incoming enquiries and making sure they are handled appropriately.

• Helping us to use our software tools effectively, track our IT equipment, and work well with our external IT support consultant.

• Supporting the team to maintain a well organised shared filing system, and an up-to-date contact database.

• Providing the wider team with ad hoc support for larger projects across the organisation.

ABOUT YOU

You will have previous relevant PA/Secretarial, operations, administrative or similar experience, and will be familiar with diary management, and logistical support – including for events, meetings, and overseas travel.

Excellent communication skills (both written and oral) and proven experience of engaging with a wide range of people at all levels in a professional capacity are essential. Candidates must also demonstrate a high level of attention to detail, be comfortable working with various new IT systems and software, and be able to prioritize their own workload against tight deadlines.

A background knowledge of, or a demonstrable interest in, sustainability and business would be an advantage.

To apply

Please complete the application form by clicking 'apply', submitting both your CV and a cover letter of no more than 2 pages.

This is an exciting opportunity to join our Volunteering team, supporting the FareShare Greater Manchester and Touch Wood operations.    It's a busy and varied role, but primarily focuses on recruiting, engaging and retaining volunteers to support the important work we do. 

The role requires someone with ideas and a good knowledge of the voluntary sector to recruit, train, and develop volunteers across our service.  The Volunteer Coordinator will work closely with the Volunteering and Employability Programmes Manager to identify ongoing volunteering needs for the organisation.

You'll be organised and highly proficient in all administrative duties.  You'll also help to manage and deliver our employability programme supporting administration of short courses.  You must be able to provide monitoring data to be used in compiling monthly reports for Board meetings, funding reports and audit purposes.  You'll have strong communication skills including a good telephone manner and be confident in dealing with enquiries at all levels.  We reach a wide variety of people from different backgrounds, abilities and communities. 

We aim to encourage a culture where people can be themselves and be valued for their strengths.  We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

The closing date for completed applications is noon on Friday 28th January 2022.  Interviews are expected to take place the following week.

We are looking for an enthusiastic part-time Volunteer Coordinator to work with the Director of Engagement on a new volunteer-led service supporting families affected by PSP & CBD across the UK.

We are seeking a motivated and confident person who can help us deliver this much-needed service. If you have demonstratable experience in volunteer management and are passionate about supporting families with PSP & CBD this is the perfect role for you.

This is a part-time role of 21 hours per week and will involve flexible working at both our central office in Milton Keynes and home-based.

Travel across the UK will be necessary.

We are an inclusive organisation and welcome applications from people from all sections of the community, irrespective of ethnicity (including race, colour and nationality) age, disability, gender, sexual orientation, religion or belief.

See the full job description for more details.

Please apply with your current CV and a covering letter to show us how your knowledge and skills match this role.

Interviews will take place week commencing 28 February 2022

Membership Coordinator

REQ001641

£20,000 - 23,000 per year (full time equivalent)

London, Leeds or Cardiff

28 to 35 hours per week

We're Scope, the disability equality charity in England and Wales. We have an exciting opportunity to develop one of our valued supporter groups, our membership. Membership has an important role at the heart of Scope.

Our ambition is to grow our existing membership to become a vibrant and engaged force for change. We will do this as we develop our new organisational strategy. We want to bring together people who have a deep connection with our shared agenda for social change. We believe that having a strong and active membership will provide us with the support and challenge needed to do the best work we can.

This role will be based at one of Scope’s core locations in London, Leeds or Cardiff, with some flexible remote working, subject to agreement (occasional travel to other Scope locations may be required)

The Role

Our ambition is to grow our existing membership to become a vibrant and engaged force for change. We will do this as we develop our new organisational strategy. We want to bring together people who have a deep connection with our shared agenda for social change. We believe that having a strong and active membership will provide us with the support and challenge needed to do the best work we can.

As Membership Coordinator, you’ll be the main initial contact point for our membership. You will deal with all referrals and enquiries made online and via the phone. You will be responsible for triaging all membership applications and ensuring supporters can access the membership offer. You’ll support the membership event offer and promote membership to stakeholders. A level of general administrative duties will also be required.

About You

You will

• Deal with all initial referrals/enquiries about membership using pre-defined triage tool.
• Process new and existing membership applications according to agreed criteria.
• Answer any straightforward queries or signpost supporters to other provision if appropriate.
• Undertake a preparatory session with those members who are not confident about using online tools.
• Organise and provide administrative support for Team Meetings and other events as required by the Membership Programme Lead.
• Provide general administrative support to the wider National Service Team.
• Support the Membership Programme Lead by keeping information/dairies up to date.
• Prepare reports on volumes and trends using spreadsheets and dashboards.
• Ensure the smooth delivery of membership service including maintaining recording systems, providing administration support to delivery and maintaining accurate records/databases to assist in reporting on membership outcomes.
• Be willing to undertake an enhanced DBS check prior to starting the role.
• By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Close date: 27/02/2022

Disabled candidates

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.

Please let us know if you are applying under the Guaranteed Interview Scheme.

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

If you would prefer an application form or need any of the job information in a different format such as large print or braille. Please contact us via our website.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.