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Key responsibilities
Service user support
- Manage a caseload of learning4living service users on their support journey with the Hope Centre.
- Carry out holistic needs assessment to capture individual learning/support needs for the service users’ employability pathway and action planning to ensure support needs are managed
- Ensure service user remain motivated to engage and their involvement is person-centred
- Listening to service users and encouraging positive steps towards personal development.
- Providing advice, information, practical and emotional support to service users regarding their employability pathway and general support needs
- Regularly reviewing and reporting findings of caseloads to Skills and Employability Lead.
- Advocate for service users with internal and external services to ensure service users are engaging with the right support services and referrals to such services are appropriate
- Complete full, detailed and accurate records on the database.
- Complete relevant employability service and funding paperwork to required standards.
- Carry out regular progress reviews with service users.
- Ensure internal and external colleagues are kept up-to-date with service users engagement and progress.
Training design/delivery and group facilitation
- Design relevant groups and training resources (including Employability)– to include (where necessary) lesson plans, PowerPoint presentations and training handouts.
- Ensure all training & group materials are consistent with recognised learning standards.
- Support in the training of other staff/volunteers to deliver training courses and facilitate groups
- Work with volunteers to ensure that learning support is available for identified learners during training and workshops.
- Keep accurate registers of all lifeskills/training sessions delivered and report any concerns with learner attendance or progress on the database and to the Service Manager
- Deliver engaging and interactive training sessions and groups
- Ensure all preparation is completed prior to training/group sessions – including printing of all relevant paperwork and delivery area set up correctly in advance.
General
- All information must be maintained within GDPR regulations and maintains confidentiality.
- Always maintain professional boundaries with service users.
- To ensure that all mandatory training is complete within specified timelines
- To update knowledge and understanding of safeguarding procedures and report any concerns timely and as per policy
- To be an active and effective team member.
- To work some hours outside of normal office hours (including evenings and weekends).
- At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures.
- To offer support and guidance to volunteers within the service
- To maintain a professional level of communication at all times.
- To keep clear records and plans of all contacts with service users, professionals and meetings with external agencies.
- Undertake other duties as may be reasonably determined by the Service Managers, Head of Service Delivery, the CEO or Board of Trustees.
- To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.
- To adhere to the relevant health and safety requirements at all times and ensure registration of all visitors, volunteers and service users on site.
Administrative
- To raise and maintain service user records in terms of attendance to workshops and as required for case management.
- To complete and file required records in line with the requirements from external funding bodies.
- To record, monitor and report on service user progress and outcomes.
- To attend staff meetings as and when required.
- To attend relevant training sessions and courses.
To carry out other reasonable tasks as requested by the Skills and Employability Lead or Head of Service Delivery.
Service Objectives
- To support service users in identifying realistic job/career choices and plan a pathway to getting back into work and (or) engaging in meaningful activity and life skills
- To provide service users with the tools and knowledge to independently seek employment/volunteering/learning opportunities.
- To support engagement in and delivery of Hope Centre’s ‘life skills’ programme of activities
- To deliver essential work skills training for sustainable employment.
- To support recent and relevant competency-based work experience.
- To provide opportunities to connect with local agencies, businesses, and charity partners to move service users closer to secure paid employment, learning or long-term volunteering.
- To work holistically with users of the service, focusing on an improvement in confidence and self-esteem and progress towards personal objectives
- To offer preventative support to stop a cycle of homelessness / poverty, supporting personal growth
- To work cohesively with other internal service delivery, including specialist Mental Health & Substance Misuse teams
Person Specification
Qualifications
Essential Criteria
- L2 English and Maths
- Evidence of continual professional development
Desirable Criteria
- L3 or above Education or Training qualification (or willingness to complete)
- Education assessor or verifier certification
- First aid Certificate
Knowledge
Essential Criteria
- Good understanding and awareness of housing and homelessness issues
- Understanding of how mental health and substance misuse may impact on ability to seek and sustain employment
- Understanding of the barriers to employment for those who have experienced homelessness or are living in food poverty
- Understanding of risk assessment and risk management in working with vulnerable adults
- Knoweldge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner.
Desirable Criteria
- Understanding of the principles of coaching and mentoring in supporting independent choice and overcoming barriers
Experience
Essential Criteria
- Have experience of working in an advice and guidance setting, recruitment or support work setting
- Experience of preparing service users for work and training
- Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations
- Experience of training design and delivery
- Experience of designing workshops around homelessness, employability or independent living and facilitating groups
Desirable Criteria
- Have experience of delivering career advice or progression
- Have experience of training and risk assessment in working with service users with vulnerabilities/long term unemployed
- Experience within a challenging, target driven work environment specifically within a mental health, substance misuse or employability skills setting
- Awareness of local services
Skills & Abilities
Essential Criteria
- Ability to deal with stressful and difficult situations in a calm manner
- Excellent presentation skills
- Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users
- The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders
- Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required.
- Excellent organisational and record-keeping skills
- Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines
- Empathetic and able to relate to staff, volunteers, service users and external agencies
- To keep composure in the face of emergency and unexpected events
- Ability to prioritise and manage workload
Desirable Criteria
- Experience of using motivational Interviewing techniques
Practical
Essential Criteria
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Willingness to complete Enhanced DBS
Desirable Criteria
- Full clean driving licence
Closing date of application if 28/10/2021.
With a great team to support you, these are challenging, rewarding roles, which will stretch you emotionally and professionally, but give ... Read more
Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a Mission Events Coordinator, to support Scripture Union’s national and regional events ministry by providing efficient support to the event leaders, volunteers, and regional teams. The Mission Events Coordinator works closely with the regional teams to empower effective volunteer ministry, co-ordinating the infrastructure that facilitates Scripture Union’s holidays and mission.
The successful candidate will:
- Have experience of working with volunteers.
- Have excellent customer service skills.
- Have knowledge of the legislation relating to Health and Safety for public events.
- Have experience of coordinating a significant administrative function.
- Be skilled user of Microsoft Word and Excel packages.
- Have experience managing database systems.
- Understand General Data Protection Regulation (GDPR) principles.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. For more details or to apply, please visit our website and download an application pack.
We provide a range of benefits to reward our employees which includes: Opportunities for some flexible/home working. Annual leave, above statutory leave entitlement. Additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence. Employee assistance programme (EAP), [email protected] services to support your health and wellbeing and free Bible reading notes.
If you have any questions about this role, please contact Adelaide Nketsia, HR Officer.
Closing date: 28th October 2021
Interview date: W/B 8th November 2021
Interview location: Milton Keynes
The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.
Scripture Union (England and Wales) is a Christian charity that is part of a worldwide movement working with churches in more than 140 countries. ... Read more
We are recruiting an Administrative Assistant to help us with the day-to-day running of the organisation, ensuring that systems and processes operate smoothly and that we are able to be responsive to our members and those contacting us. We are seeking someone who feels empathy with our cause and has good people skills to work sensitively with those who have been bereaved by Covid-19.
You will be at the centre of a small staff team working alongside our Directors and volunteers who are all personally bereaved.
Administrative Assistant Responsibilities:
• Accurately organise and maintain files, databases and email lists
• Manage communication including emails, phone calls and social media
• Schedule and coordinate appointments, meetings, and reservations as needed
• Maintain and order office supplies
• Receive invoices, review for accuracy and maintain financial records as required
• Develop new systems and processes to ensure smooth operations
• Support with projects and campaign actions e.g. by collating information and photos
Administrative Assistant Requirements:
• Strong organisational skills
• Experience of data entry and setting up and maintaining effective administrative systems
• Proficient computer skills, including Microsoft Office
• Strong verbal and written communication skills
• Ability to work with people in challenging situations in a sensitive, empathetic way
• Comfortable with routinely shifting demands
• High degree of attention to detail
• Personal belief in and support for the aims of Covid-19 Bereaved Families for Justice
• An understanding of, and commitment to, the principles of equality, diversity and inclusion
About Covid-19 Bereaved Families for Justice UK:
Covid-19 Bereaved Families for Justice is the largest organised group of people who have lost loved ones to Covid-19, with almost 5,000 members who are all personally bereaved.
We campaign to ensure lessons are learnt and lives saved through a statutory inquiry into the handling of the Covid-19 pandemic, that additional funding is provided for bereavement support services and that the bereaved are at the heart of memorialisations across the UK as well as campaigning for the National Covid Memorial to be made permanent.
Location: Home-based anywhere in the UK
Contract type: Fixed term for 6 months (possibility for extension subject to funding)
Salary: £21,000 (pro rata, £12,000)
Benefits: 3% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December
You may have experience of the following: Administrative Assistant, Administrator, Admin Support, Business Support, Charity, Third Sector, Charities, NFP, Not for Profit, Data Entry etc.
Ref: 103326
Supporter Care Specialist (part time opportunity)
Salary – £21,326 for full time hours but negotiable
Contract: Permanent – 28 hours per week (flexible)
Based: Remote working but required on Wednesdays into
office in Milton Keynes
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.
Job Purpose
We are looking for a proactive and enthusiastic individual to join our exceptional Supporter Care team. You will be required to communicate with our wonderful supporters on a daily basis on the phone and through emails. Confidence on the phone is essential and excellent organisational skills are required. The role is varied and provides an in depth understanding of World Vision and the work we do with vulnerable children across the globe.
Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.
As an active Christian*, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).
**Please note that you require the correct documents to work in the UK as unfortunately we are unable to sponsor any visa requests**
Please click the link provided to view the full job description
Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.
*Permitted under Schedule 9, Part 1 of the Equality Act 2010
Closing Date for applications: 27 October 2021
Interview Dates: w/c 1 November 2021
Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.
As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.
No agencies please.