Database executive jobs near Manchester, Greater Manchester

About the Youth Investment Fund

The Youth Investment Fund (YIF) is a £368 million fund created by the UK government to create, expand and improve youth facilities and services in England to drive positive outcomes for young people.

YIF is being delivered by a partnership between Social Investment Business, The Key Fund, National Youth Agency and Resonance.

Together, we aim to deliver grants for up to 300 facilities in selected eligible areas across England by 2025 that represent positive value for money, are environmentally sustainable and enable positive activities for young people aged 11–18 (up to 25 for young people with SEND).

This funding will drive value-for-money facilities that youth organisations can afford to sustain. Using innovative construction techniques, as well as supporting redevelopment projects that expand youth service provision, the YIF will achieve savings on facility running costs, so that resources can focus on activities that enrich young people’s lives.

It will support projects to level up youth provision, assessing and distributing grants so that local youth facilities and services can be the best they can be.  For further information please visit the Youth Investment Fund website, details of which can be found on the Job Description. 

About this role:

This role will be employed by Social Investment Business (SIB) on a fixed term contract up until March 2025.

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Find out more about what we do by visiting our website, details of which can be found on the Job Description.

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on our values and our generous benefits please visit our website.

Reporting to the Data Analyst in the Learning and Influence (L&I) team at SIB, this role plays an important part in supporting our data team in achieving the delivery of SIB’s new data strategy and focus.

This role will contribute to our data and analysis to capture SIB, social investment sector and social economy activity, and to deliver the best possible grant making and social lending. It is critical for us to be better able to generate insights about social investment and grant making in order to provide the most effective financial instruments to our customers and support their delivery of social impact.  

In this role, a wide range of datasets will be used, which could include loan and grant portfolio data, Salesforce reports, Companies House, IMD, Charities Commission, ONS datasets, credit card spend data and others to support your work.

Key responsibilities

1. To support the grants and loans teams by providing quick and accurate analysis as and when required. 
2. To clean data where necessary and help maintain a robust and accurate data set of grantees and investees in SIB’s internal systems.  
3. To support standardisation and robustness of data across SIB’s internal systems, working closely with the data and operations team to do so.
4. To help the transition of our data into an environment that is more in line with the data industry best practices and market leaders. This would include supporting SIB’s data team to set up SQL database(s) as well as proactively learning new software if it better suits a project.
5. To develop analyses from the data and visualise data insights for use internally, and to contribute alongside the wider data team to external data work, including the annual impact report, retrospective analysis of SIB’s long term funds, grants programmes and retrospectives.
6. To draw on comparative data sources and develop creative ways of adding to SIB’s own data to generate greater insights on the value of social investment and its role within the social economy, and the effectiveness of grant-making.
7. To encourage the use of best data practices throughout the SIB team and show colleagues how data can make tasks more efficient and insightful. This will range from simply sharing our findings internally to actively working with other teams to inform better data processes. It also includes providing consistent and responsive direct support to the grants and investment teams.
8. To work alongside colleagues to inform business development, supporting strong base case analysis, projected fund models and grant delivery models.
9. To work within the organisation's values, principles and processes to achieve operational excellence. 
10. To adopt our continuous improvement and learning ethos.
11. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
12. To support and contribute to the implementation and delivery of SIB’s strategy.
13. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

Core competencies

• Commitment to quality, equality, diversity, inclusion and customers.
• Excellent communication skills.
• Team player with the ability to work independently.
• Excellent computer literacy.
• Excellent knowledge of Excel.
• Excellent organisational and interpersonal skills.
• Good adherence to task timelines.
• Excellent attention to detail.
• Experience using data to solve a problem or improve a process.

Desirable competencies

• Experience with PowerBI or similar.
• Experience coding, preferably python.
• Experience with Salesforce .

Are you a creative individual with an eye for a story? Are you keen to empower others by sharing their experiences? Then why not marry your determination and passion with a move that will help the UK’s leading brain injury charity raise awareness, and ultimately, improve life after brain injury.

• Title: Communications Executive (Press)
• Location: Nottingham or home-based/flexible working
• Salary: £24,000 per annum
• Duration: Permanent, Full Time
• Hours: 35 hours per week
• Annual Leave: 25 days per annum excluding bank holidays
• Closing date: Tuesday 16th August 2022
• Interviews: w/c 22nd August 2022

Headway is a UK-wide charity that supports people affected by brain injury and we’re seeking a creative and effective communicator to join our growing communications team.

Reporting to the Press and Campaigns Manager, you will be responsible for handling media enquiries, generating stories and creating and monitoring press coverage on a local and national level.

This is your chance to directly influence the lives of those affected by brain injury through big ideas and driving campaigns alongside the communications team.

You will have the privilege of working directly with inspiring people, giving a voice to those living with brain injury so that they can work with us to raise awareness and provide encouragement and support to others.

We’re looking for a motivated individual, with excellent writing and people skills that can deliver important stories and articles to deadlines.

This is an exciting time to be joining Headway and your chance to play a key role in the next chapter of our history.

Find out more and apply on our website. 

We are working with a national health charity to recruit a Philanthropy Executive to cover maternity leave for 9 months, you will be joining a supportive, high performing and ambitious team.

Based: Office and/or home-based, based on candidate's preference (various locations across the UK available)

The Role:
Responsible for generating donations of £10K+ from major donors; defined as individuals, grant-making trusts and foundations.
Responsible for identifying and initiating relationships with prospective donors.
Manage a calendar of approaches and donor interactions, ensuring that donors' timetables are met.
Initiate contact with donors through face-to-face meetings, telephone calls, events, written communications and project visits to meet agreed KPIs.
Produce well written project proposals, briefings and pitches and make 'asks' in writing or in person as appropriate.

The Candidate:
Excellent relationship building and communication skills, with the ability to produce consistently high quality, imaginative and compelling written materials.
Some experience of major donor fundraising or related account management role.
Able to demonstrate how to apply current skills for use with a philanthropic audience.
Understand the process of soliciting and stewarding philanthropic donors and how to utilise a database effectively for fundraising purposes.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Title: Philanthropy Executive

Salary: £23,440 - £26,044 per annum depending on experience

Hours/Contract: 35 hours per week

Contract Type: Fixed term - Maternity Cover (up to 9 months)

Based: Office and/or home-based, based on candidate's preference (various locations across the UK available)

Closing date: Friday 19 August

Interview date: Thursday 25 August

We are looking for a Philanthropy Executive to join an experienced, high performing and ambitious team which is central to supporting the delivery of Marie Curie's strategic direction. This is a fantastic opportunity to grow your experience in fundraising by working with a mixed portfolio of major gift supporters made up of trusts and foundations and individuals.

You will manage a portfolio of both current and prospective Trusts and Foundations and Individual donors and will be empowered to build your own relationships with our supporters. You will also work closely with the Philanthropy Manager and our dedicated Senior Volunteers and Patrons to secure philanthropic gifts. You will collaborate with peers and fellow team members, Philanthropy and Partnerships colleagues and other teams across Marie Curie, to provide the best supporter experience and produce compelling applications for funding.

You will have excellent relationship building and communication skills, with the ability to produce consistently high quality, imaginative and compelling written materials. The ideal candidate will be able to demonstrate how to apply current skills for use with a philanthropic audience, understand the process of soliciting and stewarding philanthropic donors and how to utilise a database effectively for fundraising purposes.

This is a fantastic opportunity to join an experienced and supportive team to learn and grow your fundraising career.

What we are looking for:

• A highly motivated fundraiser with superb relationship building skills and the ability to network effectively.
• Excellent written and oral communication skills - confidence in dealing with people at all levels, demonstrating professionalism and diplomacy.
• Ability to produce consistently high quality, imaginative and compelling written materials; mailings, proposals and letters.
• Strong organisation and attention to detail, with the ability to prioritise activities.

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Programme
• Flexible Working

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early. Agencies need not apply.

Philanthropy Executive (Trusts and Major Donor), a fantastic opportunity to join a National Charity. Initially a 9-month contract, with potential to be extended. Open to remote working and with offices based in C. London or various UK locations.

Experienced in Philanthropy Fundraising or a Fundraiser looking to transfer your skills? If you have excellent relationship management skills and a love for writing, this is a wonderful opportunity for personal development!

As the Philanthropy Executive (Trusts and Major Donor), you will join an experienced Philanthropy Team, working with a mixed portfolio of major gift supporters made up of trusts and foundations and individuals. You will:

• Manage a portfolio of both current and prospective Trusts and Foundations and Individual donors, and work closely with the Philanthropy Manager, dedicated Senior Volunteers and Patrons to secure gifts.
• Collaborate with Philanthropy and Partnerships colleagues and other teams to provide the best supporter experience and produce compelling applications for funding.
• With your excellent written and oral communication skills, build relationships and communicate with a wide range of individuals, producing quality, imaginative and compelling written materials, mailings, proposals and letters.

This is a fantastic opportunity to join an experienced and supportive team to learn and grow your fundraising career. We are looking for you to be able to demonstrate how to apply your skills for use with a philanthropic audience, understanding the process of stewarding philanthropic donors and how to utilise a database effectively for fundraising purposes.

Salary is dependant on location/attendance to the London office; £23,400 - £26,044 base, + £3,500 London Weighting (With LW up to £29,544 per annum)

Prospectus is delighted to be working with Helplines Partnership to recruit a Services Coordinator Executive (Part Time) who will provide administrative support to the organisation in order to enhance its services. Please note that this role is a part-time position (27.5 hours per week), offered on a predominantly home-based basis, with occasional travel for meetings when required.

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. It has been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years. HLP champions the interests of members to help them build sustainability and deliver the best service they can for their users.

The main responsibilities of this role include promoting, coordinating and targeting all training and consultancy opportunities across members to maximise income. You will be building and nurturing good working relationships across the team, clients, stakeholders and suppliers. You will create, maintain and supply key monthly, quarterly and annual figures, oversee services activities and maintain databases.

To be successful as a Services Coordinator Executive, you will have excellent communication skills both verbal and written, be a highly organised individual and be proficient in Microsoft Office Packages. You will have some experience in providing administrative support, have a strong attention to detail and possess excellent customer service skills. The ideal candidate will have a passion for working for an established organisation striving to make a positive impact.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not required at this stage. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role and the next steps further.

Prospectus is delighted to be working with Christian Solidarity Worldwide (CSW) to recruit a Data Officer on a part time basis who will manage CSW's data and database. This will include daily administration of the database, processing income, providing segmented data selections, statistical reports and data analysis, and in particular to enable fundraising, campaigns, communications and supporter development initiatives. Please note this role is offered as 21 hours a week and can be worked remotely with occasional travel to London when required.

CSW is a Christian human rights organisation specialising in freedom of religion or belief, and as Christians, they stand with everyone facing injustice because of their religion or belief.

The main responsibilities of this role include ensuring optimum use of the database and compliance with GDPR for all supporter data, and supporting CSW in gathering and measuring impact. In time, this role will also support the implementation of a new CRM. You will also train database users, oversee the accurate daily processing, input and fund allocation of gifts and handle supporter queries around personal data, donations.

To be successful as a Data Officer you will have experience of using databases as an administrator, including maintaining accuracy, integrating systems with datasets and importing and exporting data. You will be comfortable with data segmentation and have high attention to detail and accuracy. You will also inspired by CSW's mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not require, as you will be asked to complete an application form. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

Data Officer
Association of Colleges
Up to £35,000 FTE - 30 hours per week - Up to £28,000 pro rata
Fully remote

Charity People is delighted to be partnering with the Association of Colleges in the search for a fantastic CRM leader to make sure all departments are following best practice with the use of Salesforce. You'll be a very important, valued part of the team and enjoy a very supportive and friendly environment. You'll work with IT and Salesforce support as well as all administration staff but you will be the key advocate of great CRM use to maximise efficiency and collaboration.

Association of Colleges is the national voice for further education, sixth form, tertiary and specialist colleges in England. AoC is a not-for-profit membership organisation established by colleges, for colleges. Members make up almost 95% of the sector - transforming 2.2 million lives each year. Acting as the collective voice, AoC represents and promotes the interests of colleges, and provides members with high-quality professional support services, including training, events and recruitment.

Key Responsibilities
1. Ensure the data integrity of the CRM system so that membership and other AoC departments have credible and accurate data.
2. With help from co-ordinators, undertaking a regular data cleanse of AoC member data in CRM system.
3. Provide training to AoC Group (including Regional staff) on all aspects of the CRM, intranet and website, producing bespoke training manuals, where appropriate.
4. First- line technical support for CRM.
5. Generate data quality statistics and data profiling reports.
6. Identify causes of poor data quality, implement solutions and communicate findings.
7. Support colleagues in their use of the CRM system and ensure data quality.
8. Respond to CRM queries and offer information to a range of internal colleagues.
9. Liaise with CRM database suppliers and software specialists to ensure the efficient operation of appropriate systems.
10. Integrate the CRM system into office working practices across the organisation.
11. Monitor and report bugs as well as testing and collation of information relating to technical aspects of AoC IT systems.
12. Support members and affiliates with their membership enquiries, either through addressing log-in issues, directing members to the appropriate part of the website, or directing them to the appropriate department / person within AoC Group.
13. Support the Head of Communications in the preparation of market intelligence reports for senior staff and maintaining the quality of communication with members.

If you have strong expertise in Salesforce or a similar CRM, please send your CV to [email protected] asap!

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

About The Bike Project

We provide an innovative solution to one of the most pressing problems facing asylum seekers and refugees on arrival to the UK: access to transport when living on a limited income, which for asylum seekers is as little as £5.66 per day.

Our mission is simple: each year we match refugees and asylum seekers with the many thousands of bikes that go abandoned or unloved around the country. We then go on to support these new bike owners to realise the emotional, practical and physical benefits of cycling.

10 years since that first bike donation, we are about to donate our 10, 000th bike and have expanded the project to include multiple programs, from refugee befriending services to women-only cycling classes.

We have supported tens of thousands of refugees to get access to bikes, learn to cycle and created a community of colleagues, refugees, volunteers and supporters. And we’ve grown rapidly in the last few years, from £720k turnover in 2018, to £2.2m turnover in 2021.

Despite our successes, this is just the start. The demand from refugees for our work far outstrips our ability to meet it so we are looking to continue to grow until every refugee in the UK has the opportunity to start cycling.

If you want to be a part of that, read on!

About this role

We are looking for a freelance Head of Marketing & Fundraising, to lead the charity’s community and events fundraising, and marketing work; and to provide input into the charity’s overall direction and management as part of the senior management team.

We would like to stress that the job requirements in this pack are quite exhaustive, and that applicants would not necessarily have to meet every obligation. Muna, our Head of Marketing would welcome a chat with any interested parties to discuss the opportunity in more detail.

Further information about how to contact Muna, and addiitonal details of the opportunity and responsibilities please see the Job Pack.

Cycling Projects trading as Wheels for All is a National Inclusive Cycling Charity, working to make cycling accessible to every person on their own terms. Through our growing number of inclusive cycling hubs across England and Wales, Pedal Away and Bike Buddy initiatives, we have enabled many people to enjoy the benefits of cycling so far and are on a journey to upscale our delivery to reach many more.

We couldn’t do what we do without our volunteers. Volunteers are the lifeblood of our charity. With a variety of roles offered, we attract a diverse range of enthusiastic individuals who help us deliver our services in their local area.

You will ensure we are delivering a high-quality, consistent, and enjoyable service whilst maintaining a rewarding and fulfilling relationship with those who join our volunteer journey in an engaging, effective, and efficient way.

Wheels For All is committed to achieving equity for all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We believe that an inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees and the organisation as a whole. We therefore strongly encourage suitably experienced people from a wide range of backgrounds to apply.
 

Key skills needed for this exciting role: You will be a strong communicator with excellent and adaptable interpersonal skills in person, virtually, and in typed context. You will have significant experience of volunteer management (ideally on a large scale) and leading successful recruitment drives and delivery of high-quality volunteer support, training and management.

A key element of this role will include working with the team to capture & monitor the impact of our volunteer services.  You will work with our HQ and Regional Staff to deliver the volunteer strategy for 2022/23 which encompasses coordination and support of existing volunteers, recruitment and succession planning, and be involved in the delivery of improved two way communications from HQ and within the regions.

You should be competent on all Microsoft software, with a high level of accuracy and attention to detail when processing data ensuring compliance with the GDPR at all times.

Experience of managing databases, writing e-newsletters, managing mailing lists, coordinating, and facilitating online meetings (with help from our team) is desirable. Training will be provided for the right candidate. In return we offer a competitive salary with 24 days annual leave (plus bank holidays) and pension.

You don’t need to be a cyclist to apply for this role, but you do need to share our passion to deliver our services and enjoy making a difference to people’s lives.

Closing date for applications: 25th August with interviews being held week commencing 29th August 2022.

Wheels for All

11 / 13 Wilson Patten Street, Warrington, WA1 1PG

Company limited by guarantee Reg no. 2618968 Charity No. 100330

The Loop is a volunteer-led non profit, non governmental organisation made up of a dedicated team of over 500 chemists, health professionals, researchers and more. Guided by international expertise and experience, we support the establishment of professional drug checking services across the UK.

The Loop offers event-based and community-based drug checking and associated harm reduction services. We also provide training courses in drugs awareness, risk communications, harm reduction, spiking, and managing problems in nightlife. Our training programmes have been booked by staff working across public health, substance misuse services, universities, events, security industries and more.

Following the appointment of our first Chief Executive Officer, The Loop would like to recruit an Administrator.  We are looking for a dynamic individual to provide professional, effective and efficient administrative support to the CEO and board, as well as supporting the team in the coordination and administration of fundraising, marketing and drug checking service delivery.

If you think you have the skills and experience to be an exceptional administrator for The Loop, please submit a CV and covering letter (no more than two sides of A4) addressing how you meet the personal specification.  

Interviews will take place online but we reserve the right to conduct a second round of in person interviews if neccesary.

12 month Fixed Term Position

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Experience of working in a customer service environment
• Experience of database management
• Excellent interpersonal skills with ability to communicate effectively at all levels
• Ability to use IT office applications at intermediate level
• Effective negotiation skills

About The Role:

• Deal with incoming e-mails (cases) to the shared queues for bookings and general enquiries in a professional manner meeting the service level agreement and individual targets.
• Effectively handle enquiries received via web chat and social media to agreed service levels and individual targets.
• Provide telephone answering service for incoming callers in a professional manner and to process their bookings/requests efficiently to agreed service levels and individual targets.
• Ensure that all bookings are accurately recorded on the relevant databases paying attention to the specific invoicing requirements of each account and have a detailed knowledge and understanding of the hierarchies in the databases.
• Escalate opportunities and issues where appropriate to National Account Executives, Telephone Account Executives or CSA who manage the accounts and support the achievement of revenue targets.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please apply at the earliest opportunity as applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

Legacy Officer

• Remote with occasional trips to Telford Head Office
• £29,000 per annum
• 35 hours per week, full-time - permanent

About Us

In 1917 the first People’s Dispensary for Sick Animals was founded to provide vet care for sick and injured pets. Now, over 100 years later and with 48 pet hospitals fully operational across the UK, we’re proud of the fact that we continue to provide expert care to those pets and people who need us most.

As a key member of our Legacy Team, this role offers you the opportunity to manage a portfolio of legacy cases ensuring our Trustees duties are fulfilled and enables you to develop one to one relationships with executors. You will be familiar with the administration of trusts and estates or have a background in legacies in the charity sector. This is a critical area for PDSA as legacies pays for 2 out of 3 pets we treat. You will need to be empathetic with great communication skills to make sure that PDSA maintains its professional reputation.

About the Role

As a Legacy Officer, you will manage a portfolio of legacy cases ensuring compliance with our legal and regulatory obligations. This will involve:

• Quickly understanding legal information and, using your attention to detail, to summarise complex information for a senior management audience
• Ensuring PDSA’s full and correct entitlements are received in accordance with the law and the benefactors will while preserving the reputation of PDSA
• Contributing to legacy forecasting through accurate recording of information
• Working with existing policies but being confident to challenge the status quo
• Developing effective relationships with a wide range of stakeholders and colleagues

About you

You will ideally be working in a charity environment or a private client solicitors with proven success in the administration of trusts and estates. You will be:

• Proven experience in the administration of trusts and estates or background in legacies in the charitable sector
• Self-motivated with a proactive approach to your work
• Empathetic with excellent communication skills
• Confident and used to working at a fast pace in a complex environment
• Knowledgeable regarding Microsoft Office and basic database management

About the rewards

In addition to the salary and 35-hour week indicated, we also offer a variety of benefits, including:

• 25 days holiday per year plus bank holidays and the option to buy and sell holidays
• Additional Well Being Day every day
• Contributory pension scheme and life assurance (4 x annual salary)
• Employee Assistance Program and on-line Well Being Centre
• Range of Retail Discounts etc

So, if you’re ready for your next challenge and looking to further your career in a wholly supportive environment, where both pets and people feel right at home, then we look forward to meeting you.

Operations and Projects Assistant

Salary/Rate: £26,000 pa (£13,000 pro rata)

Hours: 17.5hrs (0.5 FTE). Ideally 3.5hrs every weekday - times to be agreed with postholder with flexible working hours.

Status: Permanent

Holidays: 25 days + bank holidays (pro rata)

Location: Home-based

Reporting to: Chief Executive

Good at project management? Get a kick out of being highly organised and efficient? Want a different take on office management? We are looking for a part-time Operations and Projects Assistant to make sure our small but lively team works as effectively as possible. Someone who encourages us to maximise the resources at our disposal, who loves it when every day is different and has a can-do attitude.

The role will support the development and delivery of Foyer Federation’s operations and projects as well as the improvement of our internal systems and processes.

This role is excellent for someone who has transferable skills from previous operations, administration or HR roles and would like to move into the youth and homelessness sector.

Who we are looking for

We are seeking a part-time, organised, savvy and highly efficient Operations and Projects Assistant who is eager to join a creative and ambitious organisation at a critical point in our 30-year history. We are looking for someone who gets their kicks from making things run smoothly ‘behind the scenes’ and who loves to help support colleagues to do their job better.

You will be a ruthlessly organised, painstakingly diligent professional with a killer eye for detail. Your administrative and communications skills will be second to none, and you will have a strong knowledge and understanding of the charity sector.

Who We Are

The Foyer Federation is a small, innovative youth charity working to improve the lives of young people who can’t live at home. Since 1992, we have worked with a network of Foyers to inspire, challenge and quality assure approaches to developing the skills and resources young people need to thrive, not just cope.

We believe all young people can shape a successful journey into adulthood if they have access to the right training, contacts and opportunities to invest in their talents. We’re leading a movement of like-minded organisations and individuals who want to improve the prospects of all young people through an asset-based approach, which we call ‘Advantaged Thinking’. We’re committed to working with our network of Foyers and external experts to improve the ‘offer’ for young people.

We are looking for individuals who resonate with our core values: Maverick, Savvy, Authentic, Loving and Brave. 

Role Overview

This role will support the charity's core operations and help ensure the smooth running of the organisation as we grow our staff team and increase our impact. Our staff team and delivery output will be doubling over the next 6 months and as a result we now need a dedicated role primarily to manage the administrative needs of the core charity operations as well as some HR and project assistance. 

You’ll take the lead on matters relating to operations and administration in close liaison with the Chief Executive and the Company Secretary & Executive Assistant. In addition, you will support other staff to effectively deliver our offer to Foyers and young people. You will be confident interacting with a wide range of partners, funders and members, including senior staff by email. 

This is a busy and challenging role within a small, friendly team. You’ll have up-to-date IT skills, a drive to improve efficiency and the creativity to streamline our operations. Being highly organised doesn’t stop you from embracing change and using your initiative to help the charity grow. You’re the kind of person who deviates from the plan if it’ll make things work better.

Duties & Accountabilities:

Core Charity Operations

Oversee the safe and secure organisation and storage of files and folders primarily through G-Suite (as well as any paper based records) ensuring folders and files are easy to find and up to date, managing security settings and promoting good practice.

Maintain a robust database and mailing lists of funders, contractors, freelance workers, volunteers and partners using the White Fuse CRM software.

Develop, maintain and manage effective recruitment processes (alongside the Company Secretary and EA) for advertising, shortlisting, interviewing and appointing staff, consultants and volunteers. 

Oversee the onboarding, induction and off-boarding of staff members.

Oversee the subscriptions and contracts of the charity including insurance, mobile phones, web hosting, IT support and online subscriptions.

Own and maintain key organisational documents.

Developing operational policy and procedure - eg. around IT security and GDPR - and the management and administration of our IT systems, Health and Safety etc.

Project and Team Administrative support

Help plan and take minutes of internal team meetings and relevant external meetings eg with members, key stakeholders etc.

Manage the administrative tools of the charity; supporting staff to access and utilise them effectively including our holiday booking system (Whosoff), Trainline account, Google suite, Microsoft 365, Zoom, CRM system and co-work space membership.

Support the staff team on specific projects, programmes and events providing administrative support when possible.

Assistance for the Chief Executive 

Support the Chief Executive with specific tasks relating to finance, banking, HR and operational administration.

Support the Chief Executive with administrational and other assistance, including diary management and coordination, communications with external people and organisations and other general support.

Support the Chief Executive with email management in periods of busyness or when away from desk for long periods.

Format and proofread documents and collate information for funding proposals and grant reports

General

To apply the Foyer Federation’s policies and procedures and ensure compliance with relevant obligations, including Safeguarding, Health and Safety, Data Protection and Equal Opportunities.

To ensure your own continuing professional development by undergoing training and other activities.

To undertake any other duties as may be reasonably required.

This job description may be amended from time to time, as the needs of the organisation require.

Person Specification - Essential Skills & Capabilities

Highly organised; Able to manage colleagues diaries and support and coordinate busy, varied work schedules and prioritise workload effectively

Great customer service approach: Friendly and solutions focused, with a can do attitude and problem solving skills.

Very strong administrative skills; meticulous attention to detail. Able to produce structured concise meeting minutes and actions

Some working knowledge and understanding of general charity operations and compliance requirements.

Strong communicator with very good professional verbal and written skills

Capable of using various technology platforms (e.g. Microsoft, Apple products,  Zoom, Google suite).

Able to work in a flexible, efficient, resourceful and self-driven manner working remotely using technology to stay engaged with a wide range of stakeholders

Discrete and has respect for confidential information

Committed and passionate about the cause of the charity

Desirable qualities

Good understanding of the UK charity sector and structure

Understanding of supported housing and/or youth services

Experience of working remotely

Strong research and investigative skills to provide information to improve our systems and operations.

Additional notes

This post has no budgetary or line management responsibilities.

The post-holder will be supplied with a company Macbook and phone as well as other equipment to support the role if required.

There is no specific requirement for expertise or experience around finance or HR as we use an outsourced Finance Team for our bookkeeping, management accounts and all other finance needs and we use a specialist HR consultant for specific HR tasks.

To Apply

To apply, download and read the full job description and equal opportunities form. Send your completed form and a copy of your CV to our inbox email address. Please also include a cover letter that outlines your suitability for the role based on the competencies in the job description, and why you want to work for Foyer Federation.

Applications close at 12pm on Tuesday 16th August 2022.