Job Title: Community Solutions Digital Platform Manager
Salary:  £34,884 - £37,722 Grade: PO2
Hours per Week: 36
Nature of Employment: Fixed Term Contract – 1 year
DBS: None
Location: Hounslow House, cross borough locations and remote working

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

The Council is embarking upon a major programme of change to modernise the way we work and reduce our carbon footprint. We’ve moved to Hounslow House, a new landmark building located in Hounslow town centre, our new technology will enable staff to work remotely and flexibly to improve the service we provide to residents and to help our staff achieve a better work/life balance.

About the Team:

This is an exciting opportunity to have a key role in the creation of an innovative new frontline community development programme in Hounslow Council.

One Hounslow Connect is a new online platform that brings together a number of Council directories and databases into one single information platform that will support the Council’s new approach to supporting our residents – called Community Solutions. This new platform will connect residents to a range of local support services so they receive the necessary advice and guidance to enable them to live healthier, happier and more independent lives.  

You will be part of the Council’s Community Partnerships Unit. This is the team that is delivering Hounslow Council’s vision of a vibrant, self-sustaining and ambitious VCSE sector in our borough and maintaining a strong and collaborative relationship between the Council and the groups and organisations that make up Hounslow’s voluntary sector.

Key Responsibilities

1. To establish the One Hounslow Connect platform as the borough’s primary information source for the full range of community-based offers, activities and services that are available in line with the Council’s new Community Solutions approach.
2. To proactively reach out to VCSE & health organisations within the borough to ensure as many of them as possible join and remain on the new platform. This will include organising and delivering an ongoing programme of 1- 1 engagement and information sessions and workshops to promote the benefits of One Hounslow Connect.
3. To liaise with external organisations and internal Council services to maximise the quality of their content on the platform – ensuring it is up to date, accurate and relevant.
4. To help shape the ongoing development of the platform by using data and insight to inform decisions over future functionality requirements.

Your Skills

1. Strong verbal and written communication skills with the ability to proactively contact and communicate with a range of stakeholders across the many diverse communities in Hounslow.
2. Able to demonstrate technical competence in the relevant range of ICT skills to ensure the required understanding of all current and upcoming features of the One Hounslow Connect platform.
3. Relationship building skills; able to show evidence of successful networking skills as well as the proven ability to build collaborative relationships and manage stakeholders.
4. A thorough understanding of the role of the voluntary and community sector in supporting their communities together with experience of working successfully with external partners and VSCE organisations.

Essential for The Role

• Experience of working to strict deadlines and delivering work accurately and on time.
• Experience of writing and editing copy for websites and online platforms.
• Experience of working within a Third Sector environment.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the employee specification.

If you would like an informal conversation regarding the position please contact Aine Hayes. Contact detals can be found on the apply page.

Interviews will be held 6/7/8 July 2021.

To apply please click on the 'Apply' button.

Closing date: 27 June 2021

Business Systems Manager

Respect, empowerment, responsibility, and excellence. These are their values and they are integral to all that they do to support homeless and vulnerable people to reach their goals and live independent and fulfilling lives. Our client provide housing and support services to more than 1,700 people in Surrey, West Sussex, Berkshire, South West London. Their staff make a difference to clients, feel valued and have fun whilst supporting some of society’s vulnerable people to achieve their goals.

Position: Business Systems Manager
Location: Flexible location, with travel to Leatherhead as required
Job type: Full Time, Permanent
Hours: 39 hours per week
Salary: £45,000 pa + 28 days leave + bank holidays + benefits

Closing date : 23 June 2021
Interview date : 28 /29 June 2021

You will develop and own the relationship with system and support providers as well as their internal teams and end users; ensuring that all systems are configured and being used in an optimal way and that all end users are well trained and confident in their use of the systems.

You will play a key role in ensuring the organisation maximises the benefits of their investment through the support, training, and on-going development of the business systems portfolio.

You will be the link between the IT team and the business analysis of data, to ensure that system changes are appropriate and add value to the business.

This is a great opportunity for someone who has the relevant experience and excellent organisational skills who can play a key role in ensuring the organisation maximises the benefits of their investment through the support, training, and on-going development of the business systems portfolio.

Business Systems Manager Requirements:

• Previous experience in a similar role with the ability to demonstrate a solid background in IT business application software, including ongoing maintenance and development.
• Change management experience – reviewing & refining business process and procedures to optimise efficiencies.
• Great interpersonal skills: the ability to empathise with your end users, approachable attitude and an excellent communicator.

Why Them?

They want to make sure their people have the flexibility they need to balance their personal lives and do well at work. They focus on the work you deliver and so are open to a range of ways of working including flexible hours and working from home where possible.

The benefits are great too:

• Defined contribution pension scheme
• 28 days annual leave per annum, plus bank holidays
• Life assurance of three times your annual
• The opportunity to buy or sell up to five days annual leave per holiday year.
• Benefits platform with access to wide range of discounts on everyday spends.

Their technology makes connecting with each other easy but getting face to face is something we value and is essential in this role, so you will need to be able to travel to their office in Leatherhead.

Other stuff you need to know:

They celebrate diversity and know that it is critical for their success. They work hard to make sure they’re inclusive. So, if you are great at what you do and share their values, they want to hear from you.

If you need any adjustments made to the application or selection process, please let them know. They will be happy to help.

You may have experience of the following: Business Systems Manager, Project Manager, Database Management, Data Analyst, Cyber Security Manager, Data Protection, Network Manager, Business Analyst, IT Systems Manager, IT Project Manager, ITIL, ERP, SAP, etc.

Ref: 99677

Hours: 35 Hours Full Time (28 Hours Part Time also considered)

Responsible to: Deputy Chief Executive

Location: White House Community Centre, Hampton. Some home working also possible.

Responsible for:  Information & Advice Advisors, Volunteers

Salary: £31 – 33k FTE plus 5% pension contribution

Age UK Richmond are a local independent charity providing support for older people throughout the London Borough of Richmond upon Thames. We are currently looking for an experienced and proactive individual to take on the role of Information & Advice Manager.

Age UK Richmond provide Information & Advice to older people throughout the London Borough of Richmond upon Thames. Our Information & Advice service is part of a suite of services that helps older people live healthy independent and happy lives.

The Information & Advice Service currently has three delivery areas: a ‘First Contact’ helpline that also acts as a gateway into Age UK Richmond; specialist Welfare Benefits support and Advice Extra. Advice Extra provides in depth case work support on a range of topics.

This role would involve:

• Managing and supporting a small Information & Advice team, including advisors and volunteers.
• Directly providing advice, with responsibility for the directly delivering the Advice Extra project in particular.
• Ensuring the Information & Advice team meet KPI’s set by funders and look to improve the outcome and feedback monitoring where possible.
• Working in partnership with other local services and looking for development opportunities.
• Ensuring the provision of consistent quality advice in accordance with our quality standards.

The role will require visits to the houses of older people, with Covid-19 social distancing and hygiene measures in place.

The full job specification, person specification is attached separately. The closing dates for applications is 24th June 2021. Please apply via our website.

Events, Community & Partnerships Executive

£23,500 (FTE)

Leatherhead

This is an excellent opportunity for someone wanting to gain experience in a fast-paced and high-energy fundraising department. As part of this dynamic team you will get hands on experience of initiating, organising and attending key fundraising events.

Our Events calendar has changed dramatically as a result of COVID-19 and we have been working hard to innovate during this time. As well as great experience in this role, you will work within the wider Engagement & Partnerships Department (formerly referred to as Fundraising) to develop knowledge, skills and experience of how the teams work together to support the QEF.

Job Purpose

Based in the Engagement & Partnerships department in Leatherhead, Surrey, the postholder is responsible for supporting and working alongside the Senior Executive and Head of Events, Community & Partnerships in the following areas:

• To assist the Events, Community & Partnerships Team with the necessary research on companies across four main streams: Charity of the Year, sponsorship, commercial and Corporate Social Responsibility (CSR) funding
• Develop a stewardship programme for corporate prospects and partners
• Maintain the database of corporate partners throughout the fundraising cycle
• Assist in raising sponsorship for events
• Support the team in their ongoing events and community activity

About you

We are looking for a confident communicator, someone who loves a challenge and can think outside of the box. Ideally, we are looking for someone with previous experience or experience in working with people and/or companies, although training will be provided for the right candidate with a positive, go-get-it attitude.

You will be:

• Passionate about your area of work
• Creative, innovative and enthusiastic, with the ability to inspire and motivate others, both internally and externally
• A creative thinker with the ability to develop innovative fundraising activities
• Have the ability and passion for relationship building and event management
• Able to plan systematically and manage resources in an organised way, prioritising workload and meeting deadlines
• Clean driving licence
• Some experience of organising, co-ordinating and implementing successful fundraising events
• Ability to work flexible hours including evenings, weekends and Bank Holidays

About the team

The Events, Community & Partnership Team is led by a Head of department and supported by two roles (including this one) together with a fleet of volunteers.  The team works within the larger Engagement & Partnerships department, comprising Supporter Engagement & Legacies and Philanthropy.  It is led by the Director of Engagement & Partnerships.

Being part of QEF means

• Actively participating in learning, development and feedback opportunities
• Promoting QEF’s Equal Opportunities policy
• Being an active team player
• Being an ambassador of QEF’s Values and Behaviours

Benefits

Being part of QEF means that you will be valued as a key member of a charity that is passionate about its work.  You’ll gain a sense of professional satisfaction from knowing that every day you have worked as a team to improve someone else's life. Whether you work in one of our client-facing services, or at the head office, you’ll never be far away from the inspiring journey of our service users.  In addition, you’ll receive:

• 25 days annual leave plus bank holidays (pro-rata)
• Pension and Life Assurance
• Westfield Healthcare Cash back scheme and shopping discounts
• Free on-site parking
• Range of training opportunities provided to ensure career development

How to Apply

If you are interested in becoming part of team QEF please APPLY NOW by visiting our website via the link and downloading an application form.

Close Date: Midday 30th June 2021

Apply early! This opportunity may be closed early if we receive a sufficient number of applications.

Disability Confident Employer

• QEF is proud to be an equal opportunities employer
• We guarantee to interview all applicants who meet the criteria for a vacancy and to consider each applicant on their ability to do the job
• Please contact HR if you require any reasonable adjustment(s) for the application process or interview stage

Elleray Hall Social Centre provides a much valued service for adults, especially the elderely, and is based in Teddington. The centre enhances the lives of its members by providing a safe welcoming environment where members can socialise and participate in a wide ranch of activities.

Job Purpose:

• To manage and invigorate the existing services at Elleray Hall Social Centre and to develop new services and activities that promote independence, well-being and quality of life. This post includes managing all tasks involved in running and promoting the Social Centre.

• There may be times when you will need to be prepared to work in close proximity with the staff, our volunteers and members, the majority of whom are elderly and may require direct physical contact. Some of them have been shielding as part of the current Covid-19 situation.  There will be a need for you to take appropriate health and safety precautionary measures.

Main Tasks and Duties

• To have direct responsibility for all staff and volunteers and report to the Chair and the Trustees of ECA.
• To be responsible for managing all aspects of existing services of the centre and the development of new services and activities that promote independence and well-being of our members.
• To develop the charitable work of Elleray Hall to allow it to grow and respond to changing needs through creative marketing initiatives.

• To ensure Elleray Hall’s services and facilities are a welcoming, caring and safe environment for all who use, hire or visit.
• To ensure a wide range of activities/services are offered to meet the needs of the service users.

• To liaise and create effective working relationships with partner organisations.
• To ensure the upkeep of the premises.

Staff Management

• Assist in recruitment, management and training of staff and volunteers. We currently have an activities organiser and a cook/kitchen assistant but plan to grow this team as we prepare to move into our new premises.
• Ensure staff and volunteers are supported, supervised, appraised and trained appropriately.
• Ensure compliance with policies and procedures and bring any updates or amendments and new polices to the attention of relevant work colleagues.
• Carry out a Disclosure Barring Service check on staff and volunteers where appropriate.
• Compile a plan which includes essential training such as Safeguarding and ensure training undertaken is recorded.
• Maintain continual professional development by participating in supervision and appraisal and any relevant training.
• Keep personnel records, including records of leave entitlement, sick leave, hours worked, etc. and maintain confidentiality.
• To work alongside the Activity Organiser planning and arranging the activity timetable /services offered to the centre users.
• Ensure that adequate cover is maintained during any staff absence.
• Engage agency staff if necessary, subject to prior approval by the Board of Trustees.

Members / Service users

• Ensure transport is arranged for members as needed to and from the centre in association with the Richmond Accessible Transport.
• Provide occasional practical assistance for members who may have difficulties with mobility or personal care.
• Assist Elleray Hall members and their family in accessing any information they need about the statutory and voluntary services and social care.
• Provide first aid in case of an accident or emergency.
• Together with the Activities coordinator arrange, and at times run, activities for members.
• Support with the practical set-up of the centre and activities.

Budget and General Management

• Work with the Board of Trustees to develop service delivery and fundraising opportunities.

• To attend Trustee meetings and provide a comprehensive report for the Trustees.

• Work with the Treasurer to ensure compliance with all financial and budgetary matters.
• Work with the Cook to ensure the quality and suitability of meals and monitor cost of provisions against sales.
• To liaise with the Activities & Volunteer Co-ordinator.
• Organise payments of invoices including forwarding information regarding staff salaries onto the payroll company.
• Overall responsibility for the financial transactions and record keeping of the charity, utilising our Xero financial package.

Room Hire

• To promote and progress the hiring out of rooms.
• To maintain good relationship with regular hirers.
• To oversee invoicing of hirers.
• To oversee key distribution and maintain records of who holds keys.

Health and Safety

• Maintain the list of key-holders.
• Maintain an incident book and report any incidents, accidents and near misses or risks to the Board of Trustees.
• Observe fire precautions and arrange regular fire drills for staff and members.
• Ensure that the standard of hygiene throughout the centre is maintained in accordance with legislation and Health and Safety regulations.

Marketing & Advertising

• Develop vibrant promotional material including leaflets and posters and ensure they are displayed prominently in the community.
• Promote the services to the community, local doctors, community nurses, social workers, and rehabilitation teams. Including attending meetings with outside agencies to promote services.
• Keep notice boards and website updated.

Building

• Work with the Domestic Assistant/Kitchen Assistant to ensure that the internal of the building is maintained to a high standard of cleanliness
• Ensure internal areas of the building are maintained to an acceptable standard and general building maintenance requirements are reported to the Trustees Board for authorisation.
• Ensure that the building is used to capacity and that satisfactory financial and practical arrangements are made with hirers.
• To be a registered key holder for the building’s internal alarm system

Monitoring and Evaluation

• Seek feedback from members via an annual survey, as well as observation and interaction with the members, and report the results to the Board of Trustees

• Keep accurate records of all clients and maintain a database of client information, continue to update client records with progress and outcomes
• Raise safeguarding alerts to the local authority and report any safeguarding incidents to the Board of Trustees. Ensure that staff follow safeguarding procedure
• Deal with complaints in accordance with the complaint’s procedure
• Liaise with and attend meetings with other professional within The Hamptons & Teddington Hub, council officers, statutory bodies, voluntary organisations and outside agencies.
• Complete all reporting, monitoring and evaluation as required.
• Produce reports (verbal or written) as and when required. 
• Be proactive in applying for funding and completing funding application forms.

Quality Assurance

• Comply with Elleray Hall’s policies and procedures and ensure staff and volunteers are aware of policies and procedures and comply with them.
• Attend training and development as identified by you and your line-manager.
• Organise team meetings and supervision. 
• Any other work commensurate with the level of this post. 

To undertake any other duties as may be deemed appropriate by the Chairman and the Management Committee

Other Requirements to this Post are:

This post is subject to a Disclosure and Barring Service as to the existence of any criminal record.

You will need to travel within London Borough of Richmond upon Thames as part of this post to attend meetings and occasionally may need to work outside normal office hours.

We have a vacancy for a part time Development Manager to be responsible for the development and implementation of the Charity’s marketing and funding strategies to ensure its longer-term sustainability. 

The role will include working with the CEO to lead and manage the priorities identified in the Charity’s Business Plan and acting as a deputy for the CEO as required.  The ideal candidate needs to have a strong administration or project management background as well as experience of completing funding applications and marketing.

Main Duties and Responsibilities

• To support the management and supervision of all core services and the wider administration of the charity.
• To support the promotion of the charity to increase awareness of its services and reach a wider audience.
• To produce relevant, consistent, engaging and up-to date content for our Social Media, website and printed materials, in line with our Marketing Strategy.
• To research, identify and submit applications to grants and trusts in line with the charity’s Funding Strategy.
• To build a library of funding bids to support bid production, using risk analysis and time cost ratios, focusing effort on optimum success.
• To establish and maintain a data-base of all network contacts to enable proactive development of relationships with current and future sponsors, stakeholders, local media or relevant authorities. To contact all appropriate organisations on a regular basis to ensure the Charity is aware of all potentially appropriate funding opportunities and bids.
• To support the CEO with external presentations, meetings and networking events to ensure a positive high profile of the charity is developed with all potential users and stakeholders.
• To liaise closely with staff, volunteers and members to ensure their needs, ideas and concerns are listened to and reflected in future plans and activity.
• To actively encourage involvement by staff, volunteers and members in promotional and fundraising activities.
• To produce timely monitoring and impact reports for external organisations e.g. Children in Need and internally for the CEO and Trustees as required.
• To work alongside the CEO to manage and monitor the charity’s finances and keep within budgets to ensure value for money.
• To ensure compliance with the laws that regulate charities and companies.
• To support the CEO with HR responsibilities including staff management, recruitment and development.
• To work alongside the CEO to develop and maintain good relationships with key organisations, partners and the general public to ensure there is a growing understanding of the challenges faced and the needs of those with learning disabilities and autism.
• To campaign for and represent the membership of the charity with external bodies.
• To adhere to the charity’s policies including its Safeguarding and Equal Opportunities Policies, government legislation and good practice.

The above is not an exhaustive list. It is intended to give an outline of the key duties and responsibilities. From time to time additional duties will be required to be undertaken in order to ensure the smooth running and management of the charity

Qualified ACCA/CIMA/ACA Accountant required

Management Accounts Manager required for well respected Housing Association

Client Details

Leading Sussex based Housing Association are looking to recruit a Management Accounts Manager on a 12-month fixed term contract basis.

Reporting to the Head of Accounting and managing 4 members of staff you will be expected to lead the management accounts team through a deadline driven month end process, produce the management accounts enabling the executive management team to make informed decisions. To drive the continuous improvement in the quality of management information

Description

• Manage and ensure financial control is maintained throughout the period end close
• Manage the production of business unit management accounts and budget-holder reports
• Build a relationship with colleagues to ensure there is value adding reporting across the Group
• Manage and ensure accounts are prepared accurately and in line with current group accounting requirements
• Continually improve the quality, timeliness and relevance of all management information produced by the Finance Directorate
• Production of Regulatory returns to the group
• Production of the corporate metrics for use in the management accounts
• Manage the Co-ordination of non-financial information for analysis
• Provide the Group's external and internal auditors with the information they require carrying out their audit work
• Develop the team to provide outstanding Customer Service across the business
• Participate in appropriate cross departmental teams and provide high level financial and business reporting support
• Provide support as and when required to the Director of Operational Finance
• Manage the month end process which includes communication of month end reporting deadlines across finance and the business more broadly
• Manage the team through 1:1s, and the Group Appraisal process. Set objectives, coach and support team development, measure progress, motivate and address performance issues to ensure that an individual's potential is maximised

Profile

ACA/ACCA/CIMA Qualified

• Experienced user of financial database ledger systems.
• Experience of using management reporting systems
• Understanding of financial transactions from books of prime entry through to financial statements
• Experience of designing ad hoc reports
• A working knowledge of current financial reporting standards
• Experience of Group consolidation adjustments
• Experience of working in a finance position within a large organisation
• Excellent oral and written communication skills
• High attention to detail
• Ability to prioritise workload and meet agreed deadlines
• Strong project and stakeholder management experience
• Highly skilled in Excel and other MS office applications
• Able to learn quickly and understand the needs of budget holders

Job Offer

Generous pension

Free parking

Part office, part remote based job

Impressive office location

Friendly team

Engagement Manager, Voluntary Support

We are looking to appoint an Engagement Manager to join a small but dedicated team based in Chertsey.

You would have a key role in the strengthening and capacity building of local voluntary organisations primarily in Runnymede (but also Surrey Heath and Spelthorne) using businesses and partners to maximise support to the Voluntary Sector including planning and volunteering.

Position: Voluntary Support Manager

Location: Chertsey

Salary: £30,000 per annum

Duration:  Full-time on a 2-year fixed term contract

Closing Date: 22nd June 2021

About the role:

As Engagement Manager you will be working with are an independent charity who support voluntary and community organisations, statutory agencies and the business community to be a voice, promote voluntary work, support charitable organisations and identify gaps in the provision of local services.

Some of your key responsibilities will include:

• To engage with local groups in order to maximise support.
• To target voluntary organisations on the database, establish their needs and identify ways in which they can be supported.
• To support with business plans
• To develop and increase volunteering opportunities
• To give fundraising advice and support
• To help with good governance
• Improve the communication process between the organisation and its volunteers

About you:

To be successful in the role of Engagement Manager you will have previous professional experience within a similar role, helping people with funding advice and business plans and strategy. You will also bring with you the following key skills and experience:  

• The confidence to speak publicly and present
• The ability to evaluate, analyse and report succinctly
• Be of positive disposition and self-motivated
• Excellent interpersonal skills
• An excellent communicator, with the ability to engage and connect with voluntary organisations and deliver training
• A good understanding of IT office software including Microsoft Excel or equivalent and ideally Salesforce contact management system
• A team player
• Have a driving license and access to a car

Other roles you may have experience of could include: Business Adviser, Business Development, Capacity Builder, Voluntary Support Manager, Volunteer Manager, Community Engagement Manager, Volunteer Coordinator, Community Builder, Development Manager, Volunteer Development, Charity Development, etc.

At Tearfund we are passionate about following Jesus where the need is greatest. We are looking for a Senior Communications Manager to join the Youth and Emerging Generation Team in the Global Fundraising Group.

The purpose of this role is to create and implement a strategy that will inspire and mobilise youth and young adults in the UK to make a whole-life response to poverty through Tearfund, including giving, advocacy, prayer and lifestyle change. This will include building, maintaining and developing the We Are Tearfund brand, leading our communications strategy and working to significantly increase our reach among this audience. 

Key areas of the role include:

• Devise and implement a strategy to mobilise a young generation to follow Jesus and act on behalf of those in poverty
• Innovation and prioritisation of excellence in YEG products and comms.
• Champion, develop and build the We Are Tearfund brand.
• Line management and senior leadership

Does this role fit with your skills and experiences? If so, we would love to hear from you!

Please note, this is a full time, 12 month fixed term contract.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Supporter Engagement Centre Development Manager

Do you have a passion for delivering excellent operational processes in a customer facing function? Do you want to see thousands more children released from poverty in Jesus’ name?

We are looking for an Engagement Centre Development Manager who can utilize their experience of managing workload, analysing customer data and maximising staff impact to ensure key retention and engagement outcomes.

Position: Engagement Centre Development Manager

Location: Office-based in Fleet, Hampshire

Salary: Starting salary £33,900 (Within the grade £33,900 - £40,090)

Hours: Full time: 35 hours (5 days) per week, worked from Monday to Saturday within the hours 08:00-20:00

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment.

Closing Date: 28th June 2021 at 10am

Interview Date: W/C 12th July 2021

About the Role

As the Engagement Centre Development Manager, you’ll lead your team to deliver excellence in core operational processes, including sponsorship fulfilment, stewardship of supporters’ data, colleague training, and management of contact centre workload. By doing this well, you’ll set the Engagement Centre team up for success in meeting key retention and engagement outcomes to help the charity achieve its strategic goals to see thousands more children released from poverty in Jesus’ name.

Responsibilities included:

• Actively maintain and promote the charity’s ethos and values
• Manage and improve core Engagement Centre (EC) operational processes to exceed supporters’ expectations and equip frontline EC teams for success
• An Engagement Centre Operations team structured and developed to meet the charity’s key outcomes, with supporters Known, Loved, Protected, and Ignited to Action

About You

To flourish in this role, you’ll need:

• Leadership experience in an operational role leading a team with responsibility for daily operational processes and procedures
• Experience of a CRM tool or customer database, including working with internal or external IT teams to brief and manage improvements to the CRM to improve supporter/customer retention and data management
• Experience and confidence using Excel with large data sets, to analyse data, spot trends and make informed decisions
• To be educated to at least A level standard and/or be able to show relevant work-based experience in a results driven organisation
• Core office/administrative skills

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Supporter Engagement, Supporter Engagement Centre, Supporter Engagement Development, Supporter Engagement Manager, Supporter Engagement Officer, Supporter Engagement Executive, Supporter Engagement Officer, Supporter Care, Supporter Care Manager, Supporter Relations, Supporter Acquisitions, Supporter Acquisitions Manager, Fundraising, Fundraiser, Fundraising Manager, Fundraising and Supporter, Supporter Relationship, Partnerships, Partnerships Manager, Supporter Data, Contact Centre, Christian, Charity, Not for Profit.

Donor Relations Assistant
• Home Based (with some travel to Head Office required) • 35 hours per week • Up to £24,000 per annum
 
The role
To deliver an exceptional experience to all donors and supporters. Working with the Donor Relations Executive and other fundraising colleagues ensure donors are recognised and thanked in line with Ben’s ambition and fundraising strategy. Ensuring that all donations and supporters’ interactions, corporate and individual, are promptly and accurately processed within Salesforce.
Key responsibilities • Ensure donors are placed at the heart of everything we do, without exception • Ensure all donor and supporter records, individual and corporate reflect the most recent giving activity and promotional history  • Ensure that enquiries, or requests for information and support are directed to the most relevant person, in a timely manner • Ensure all donor and supporter records are updated with most recent personal, financial and non-financial data from internal and external partners • Liaise with other fundraising colleagues to ensure that GDPR assessments for all database requests, ensuring compliance with relevant policies and procedures to protect donor and supporter data are carried out and filed correctly  • Ensure that all queries and correspondence from donors and supporters, are responded to within agreed timeframes and providing timely responses all recorded on Salesforce • Support the Donor Relations Executive with building and maintaining relationships with smaller corporate donors and supporters, ensuring they enjoy an exceptional donor experience • Ensure that all Gift Aid Donations and declarations are recorded against individual donor records within Salesforce.  Assist with Gift Aid reporting to HMRC  • Maximise opportunities for donor retention and progression by delivering an exceptional experience in all donor interactions • Work towards Ben’s ambition, supporting the success of Fundraising activity in all areas • Undertake any other duties specified by the Donor Relations Executive and Head of Fundraising 
 
 
 
 
 

 
 
 
Ben - Motor and Allied Trades Benevolent Fund. Registered office: Lynwood Court, Lynwood Village, Rise Road, Ascot SL5 0FG.  A charity registered in England and Wales (no.297877) and Scotland (no.SC039842). A company limited by guarantee, registered  in England and Wales (no.02163894). Registered with the Homes and Communities Agency (no. LH 3766). 
 
About you
 
We are looking for an enthusiastic and energetic individual to join our fundraising team. You must be able to demonstrate excellent communication skills, both written and verbal, have exceptional attention to detail and the ability to manage a varied workload. You will be vital in ensuring we deliver an exceptional donor experience, putting our donors at the heart of everything we do. Ideally, you will have previous experience of working in an administration role.
 
Benefits
 
• 33 days holiday including bank holidays • Contributory pension scheme – matched at 4% • Referral scheme • Life assurance • Discount on certain car brands
About Ben
Ben is an independent charity and dedicated partner to the automotive industry, providing support for life for its people and their family dependents. Ben is focused on delivering care and support to enable total health & wellbeing through working and later life.
 
Ben provides free and confidential advice and support focused on the main areas of peoples’ health and wellbeing: financial, physical, mental and social, supporting people at whatever stage of life. Everyone who works, or has worked, in the automotive industry can access Ben's support. 
 
By working in partnership with automotive industry companies, Ben can help them to support their people through life’s challenges and build a stronger, more resilient automotive industry. Ben is dedicated to working closely with employers to help support their people, and therefore the industry as a whole.
 
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If you  are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.
 

Do you have experience working in marketing and fundraising, and an understanding of the importance of charitable legacies?

Tearfund is looking for a Legacy Marketing Assistant (maternity cover) to support in the development and implementation of its legacy promotional activities. 

The Legacy Team is responsible for promoting the idea of including a gift to Tearfund in a will; creating engaging supporter journeys for those considering leaving a gift in their will; and building relationships with supporters who have committed to doing this. 

It is an exciting time to join the team, as we continue to develop our strategy. Working closely with other members of the Legacy Team, you will play an important part in inspiring people to include a gift to Tearfund in their will.

We are looking for a candidate who:

• Is organised and relational
• Has a proactive approach to managing work
• Can demonstrate a strong interest in legacy fundraising and an understanding of the importance of these gifts to our future work.

Could you be inspired by this role? If so, we'd love to hear from you!

Applicants must be committed to Tearfund's Christian beliefs.

Please note:  This is a part time role (21 hours a week) on a 10 month fixed term contract. This role is based in our Teddington office, but flexible working will be considered.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB), a painful genetic skin blistering condition which, in the worst cases, can be fatal. Envisioning a world where no one suffers from EB, DEBRA provides specialist care to those who need it, support to people and families affected by the condition and hope for the future through funding research that could one day lead to effective treatments and a cure.

This is a newly created role that will support the growth of DEBRA’s Trusts portfolio. Reporting directly to the Trusts and Foundations Manger you will have responsibility for a large percentage of the charity’s funding applications. This includes stewardship of a broad base of existing funders as well as identifying and applying to new prospects. Key elements of your role will include writing thank you letters for donations, sending donors regular impact reports and making new requests for funding in a time sensitive manner. You will also be using online donor databases to find new funding opportunities and updating DEBRA’s CRM database with all of your activity.

To be successful in this role you will need proven experience of successful fundraising, ideally from within a trust fundraising environment and highly developed written and verbal communication skills. You must be numerate, highly organised, and self-motivated, with strong attention to detail and an understanding of and commitment towards excellent stewardship and donor care. Ideally you will be degree educated, preferably in a subject which requires excellent creative writing skills, as the role will require you to put together compelling cases for support in a way that is easily accessible and engaging. Just as importantly you must be able to demonstrate a clear understanding of DEBRA’s work and empathy for the people we support.

In return we offer an inclusive, supportive working environment within a well-established charity that has a clear mission and is embarking on an exciting new period of transformation and growth. Benefits include a non-contributory pension, life assurance and an employee assistance programme, Our Head Office is based in Bracknell and is bright, modern, and spacious, with plenty of free parking and an on-site café/restaurant. We are also within walking distance of Bracknell’s train station and main shopping area. Although the role will be predominantly office based, we are happy to consider some remote working.

There will be a two-stage interview process, the first of which will be an informal telephone discussion with the Trusts and Foundations Manager. The second interview will be more formal and either take place in DEBRA’s head office or via Microsoft Teams – depending on Covid restrictions that are in place at that time.

Closing date for applications is 30th June 2021

Senior Events, Community & Partnerships Executive

£28,000 (FTE)

12 month maternity contract with an opportunity to make permanent position

Leatherhead, Surrey

This is an excellent opportunity for someone wanting to take their next step into a senior event, community or corporate role and join a fast-paced, high-energy fundraising department. As part of this dynamic team you will initiate, organise and attend key fundraising events, coordinate community activity and push our corporate partnerships to a new level with the support of the Events, Community and Partnerships Executive.

Our Events calendar has changed dramatically as a result of COVID-19 and we have been working hard to innovate during this time. Not only will you bring great experience to this role, you will also be exposed to the high calibre of experience within the Events, Community and Partnerships team as well as the wider Engagement & Partnerships Department (formerly referred to as Fundraising).

Job Purpose

Based in the Engagement & Partnerships Department in Leatherhead, Surrey, the postholder will be responsible for developing strong links with community groups and companies within the Surrey area. This role also manages the Events, Community & Partnerships Executive to promote community events and activities to organisations through a variety of ways.

There is huge potential to grow and develop income amongst community groups and local companies and we’re seeking a proactive, dynamic and enthusiastic individual who can juggle a number of different projects at one time.

• The postholder will be required to work closely with committees, develop a community volunteering infrastructure and work well with the larger E&P Team as well as staff from across QEF
• Support the Head of Events, Community and Partnerships in engaging with new and existing supporters, community groups and companies through the development and testing of new fundraising activities that provide a true supporter experience and raise funds for our work
• Create, develop and execute mass participation events that are researched, evaluated, piloted, and rolled out, maximising the fundraising efforts of individuals taking part and engaging them more fully in our work.

About you

We are looking for a confident communicator, someone who loves a challenge and can think outside of the box. Ideally, we are looking for someone with previous proven experience and successes of working with communities, corporates or within events.

We are looking for someone who can hit the ground running and who has a positive, go-get-it attitude.

You will be:

• Passionate about your area of work
• Creative, innovative and enthusiastic, with the ability to inspire and motivate others, both internally and externally
• A creative thinker with the ability to develop innovative fundraising activities
• Have the ability and passion for relationship building and event management
• Able to plan systematically and manage resources in an organised way, prioritising workload and meeting deadlines
• Clean driving licence
• Some experience of organising, co-ordinating and implementing successful fundraising events
• Ability to work flexible hours including evenings, weekends and Bank Holidays

About the team

The Events, Community & Partnership Team is led by a Head of department and supported by two roles (including this one) together with a fleet of volunteers.  The team works within the larger Engagement & Partnerships department, comprising Supporter Engagement & Legacies and Philanthropy.  It is led by the Director of Engagement & Partnerships.

Being part of QEF means

• Actively participating in learning, development and feedback opportunities
• Promoting QEF’s Equal Opportunities policy
• Being an active team player
• Being an ambassador of QEF’s Values and Behaviours

Benefits

Being part of QEF means that you will be valued as a key member of a charity that is passionate about its work.  You’ll gain a sense of professional satisfaction from knowing that every day you have worked as a team to improve someone else's life. Whether you work in one of our client-facing services, or at the head office, you’ll never be far away from the inspiring journey of our service users.  In addition, you’ll receive:

• 25 days annual leave plus bank holidays (pro-rata)
• Pension and Life Assurance
• Westfield Healthcare Cash back scheme and shopping discounts
• Free on-site parking
• Range of training opportunities provided to ensure career development

How to Apply

If you are interested in becoming part of team QEF please APPLY NOW by visiting our website via the link and downloading an application form.

Close Date: Midday Monday 28 June 2021

Apply early! This opportunity may be closed early if we receive a sufficient number of applications.

Disability Confident Employer

• QEF is proud to be an equal opportunities employer
• We guarantee to interview all applicants who meet the criteria for a vacancy and to consider each applicant on their ability to do the job
• Please contact HR if you require any reasonable adjustment(s) for the application process or interview stage