Please note that we will consider applications for interim cover between now and the recruitment of a permanent member of staff.

Job purpose

This post is designed to ensure

1. All staff are well trained in data management, and
2. all projects’ charitable work is thoroughly documented.

The evaluation officer will train staff, and then check that all required data is being:

• Fully captured
• Accurately recorded
• Correctly reported
• Kept secure

Alongside this training and assessment, the evaluation officer will document all projects’ theories of change. I.e. understand their inputs, the work done, what are the outputs, outcomes and impact. This will lead into further developing the types of data we collect.

Key tasks

• Drawing up written theories of change for all work strands through team workshops
• 1:1 training in Charity Log and Excel for staff, students and volunteers
• Charity Log reporting – assessing success of data entry (completeness and accuracy) and reporting back regularly to individuals and their line managers
• Data collection: design, implementation and maintenance
• Collecting confirmations that trainees have understood individual training elements

Experience/ Skills/ Attributes

Essential

• Effective Excel skills
• Strong verbal and written communication skills
• The capacity to be assertive about requirements
• Unfailingly polite
• Strong commitment to data protection
• Ability to work independently and as part of a small team.
• Ability to assist in creating effective and efficient systems for gathering and analysing complex data.

Desirable

• Experience of databases e.g. Charity Log, Salesforce etc
• Experience of Theories of Change
• Experience of delivering training
• Experience of running workshops
• GDPR knowledge

Knowledge & Understanding

• Understanding of Confidentiality in practice
• Understanding of Equality & Diversity in practice
• Understanding and commitment to Staff professional development
• Understanding and commitment to ensure compliance with the legislation and internal policies and procedures
• Good contextual knowledge of local community and social/cultural constraints, realities and organisational relationships

An exciting opportunity has arisen with the Scottish SPCA, Scotland’s animal welfare charity, for two Fundraising Engagement Officers, based in Dunfermline. There is a full time and part time position.

We are looking for someone with strong relationship management skills to help build ambassadorship for fundraising across the Society, supporting colleagues to deliver an excellent supporter journey.

The successful applicant will have demonstrable relationship development skills and experience.  Excellent communication skills are essential, as well as strong research skills to help identify prospective fundraising support.  We’re looking for applicants who have great social media skills and a friendly, outgoing approach to building sustainable long-term relationships which support our fundraising.

Applicants should have relevant experience in a similar charity or marketing environment and the desire to make a difference to the lives of the thousands of animals rescued by the Scottish SPCA every year.

The full time position is Monday to Friday, 9am to 5pm with occasional evening and weekend work.

The part time position is 17.5 hours per week with occasional evening and weekend work. Fixed days of work can be negotiated at interview.

Applicants must be able to commute to Dunfermline. A UK driving licence is essential.

For further information relating to these positions, please click on the job description.

The closing date for applications is Monday 30 December 2019. First telephone interviews will be held week commencing 6 January 2020. Applicants invited for interview will be informed by phone or email. If you have not received a response from us by Friday 3 January 2020, your application has unfortunately been unsuccessful on this occasion.

Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer.

Scottish Charity No SC 006467

Marketing Officer - (22 hours Part Time)

Central London

£26,000 - £29,000 (Full time equivalent)  + Benefits

The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.

Our principal goal is to develop, expand and strengthen the networks available to our members so that they can generate new knowledge about microbes and ensure that it is shared with other communities. The impacts from this will drive us towards a world in which the science of microbiology provides maximum benefit to society.

We are seeking a Marketing Officer to join our Communications and Marketing team on a part time basis. The team is committed to keeping members, partners, staff and other stakeholders engaged, informed and involved in the Society’s activities.

Reporting to our Sales and Marketing Manager, you will be joining the Society at an exciting time as we deliver our Strategy 2018-2022 and celebrate our 75th anniversary in 2020. You will have specific responsibility for the marketing of our journals, helping to develop compelling messaging to drive awareness of and submissions to our journals, as well as working on evidence-based campaigns for institutions and individuals. Ideally, you will bring experience of working in a journals environment and want to apply your talents to ensuring excellent engagement with institutional customers and microbiology researchers.

For more information, please visit our website.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 1st January 2020.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

In this exciting role you will be responsible for acquisition and retention communications across a wide range marketing channels and different activities for this leading health charity.

The Charity
Leading health charity that provide support for today and hope for the future.

The Role
Management of direct marketing including briefing agencies, sourcing material, managing data selections, appraising creative copy and artwork, managing the approval and production process, proofing, setting up and monitoring campaign fulfilment.
To take accountability for ensuring that assigned Direct Marketing campaigns are managed against agreed expenditure levels.
To demonstrate best practice in working with key internal and external suppliers to ensure maximum efficiency and campaign effectiveness.
Use key messages, stories and examples that inspire and explain our work to a public audience in order that they actively respond to the marketing.
Develop and maintain accurate, up-to-date and organised records for all supporters and prospects using organisational databases. Ensure all supporter information is managed and stored in line with Data Protection regulations and compliance team guidelines.

The Candidate
Experience of working with external suppliers to deliver direct marketing campaigns.
Effectively manage external fundraising agencies and suppliers.
Demonstrate good ability to manage direct marketing projects.
Deliver engaging presentations to a variety of audiences (internal and external)
Highly numerate, excellent IT skills including Excel.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you passionate about Individual Giving and ready to join a growing fundraising team in the leading national charity for people living with allergies?

Over the last year Allergy UK has been working to embed a fundraising culture across the organisation and by committing to invest in a sustained Individual Giving programme, as well as maximising our other income streams.  We are now looking for a talented, enthusiastic direct marketer to take on the role of Individual Giving Fundraising Officer.

The successful candidate will be a dynamic, ambitious, enthusiastic, focus driven direct marketer who will help to develop donors to increase income for long term sustainability.  

Key responsibilities will be:

1. Plan and budget for activities to recruit and develop regular donors and cash givers to Allergy UK. 
2. Devise, implement and manage initiatives such as direct mail, email and social media marketing to attract new donors, working closely with the Communications team
3. Design and manage donor development activities to ensure donors continue or increase their donations
4. Build strong inter-organisational relationships with colleagues across Allergy UK, including Clinical Services to ensure excellent, engaging and targeted donor experiences.
5. Provide Fundraising Manager with full results of fundraising campaigns and contribute towards quarterly financial reviews and the forecasting of pipeline income
6. To maximise Gift Aid income and ensure full regulation compliance for designated areas of work by identifying opportunities, responding to regulation changes or recommendations and implementing quality control
7. Work closely with the team to monitor, analyse and segment the fundraising database (Salesforce) and ensure all Individual Fundraising activity is fully risk assessed. Ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements and with Allergy UK’s policies and procedures.
8. Effectively project manage suppliers and 3rd parties to ensure value for money.

Additional:

• Subject to a three month probationary period.
• Allergy education/training provided.
• 35 hour week; Monday – Friday, 9-5 (1 hour for lunch)
• Role based in Sidcup, Kent

Career benefits:

• Competitive salary £27,000 - £30,000 depending on experience
• Flexible Working
• Excellent annual leave allowance: 28 days per annum (additional to bank holidays)
• Pension scheme, 5% employee, 3% employer
• Free parking

Job Description

• Job Title: CRM Data Analyst (Maternity Cover)
• Department:  Supporter Engagement, Data Services
• Salary: Competitive salary package
• Location: UK/AU Home Based
• Job Type: Full Time, 9 Month Contract

Background

Founded in 1998 by Jill Robinson, from her home in Hong Kong, Animals Asia promotes compassion and respect for all animals and works to bring about long-term change. We work to end the barbaric bear bile trade, which sees over 10,000 bears kept on bile farms in China, and, according to official figures, almost 1,000 suffering the same fate in Vietnam.

Animals Asia has to date, rescued over 600 bears, caring for them at our award-winning bear sanctuaries in China and Vietnam.

Animals Asia also works to end the trade in dogs and cats for food in China and Vietnam, and lobbies to improve the welfare of companion animals, promote humane population management and prevent the cross-border export of "meat dogs" in Asia.

In addition, Animals Asia campaigns for an end to abusive animal practices in zoos and safari parks in Asia and works closely with governing authorities to improve animal management and increase awareness of the welfare needs of captive animals.

The Animals Asia Foundation is at a critical juncture in its development and has the opportunity to achieve one of its core goals within the next 5 years which is to end bear bile farming in Vietnam forever.

Overview

Animals Asia currently raises $12m (USD) through its global fundraising and communications program. With a goal of ending bear bile farming in Vietnam within the next 5 years on the horizon, there will be new investment in individual giving fundraising and a major brand awareness and fundraising marketing campaign from 2019 onwards.

We are seeking an experienced & skilled CRM Data Analyst to join our Data Services function.  We currently provide our services in 5 markets; Australia, Germany, Hong Kong, UK, and USA.  Animals Asia has exciting plans to expand and grow its income and is now searching for a CRM Analyst to join our international team.

This is a rewarding opportunity for an experienced individual to work on many global, exciting data & systems projects, in ensuring the Data Services continues to deliver a valuable service.

Key responsibilities

• To manage & deliver clean, accurate, targeted and timely data selections from the database as briefed by the Supporter Engagement Team and Global Individual Giving
• To recommend and support improvements to data set up, capture and delivery to improve effectiveness of eDM, DM and TM campaigns
• To define/develop systems for rolling & global telemarketing campaigns
• To lead CRM Support team into maintaining robust supporter journeys and promoting the newly defined segmentation audience driven strategy
• To apply sector best-practice guidelines and ensure local compliance regulations are understood and met
• To develop and maintain campaign reports ensuring key KPI’s are monitored
• To ensure the provision of comprehensive regular reporting; to support decision-making, drive income & improve response rates
• To coordinate with the Individual Giving team ensuring they are briefed with CRM developments and mitigate impact to Individual Giving activity
• To effectively monitor and investigate data quality, making tangible recommendations for cleaning, and during data selection
• Manage relationships with internal stakeholders and showcase analytics using Tableau
• To provide support & guidance to the Supporter Engagement team

Communication & Relationship Building Responsibilities:

• Work in close liaison with Global Individual Giving and the wider teams
• Work with third-party suppliers and systems using their preferred methods
• To be an active and supportive member of the team, in order to contribute to a positive and supportive working environment to the Supporter Engagement team
• Champion effective use of the database and data accuracy and lead in making others more data literate and able to access information

Personal Responsibilities:

• To actively identify and participate in training, knowledge and skills development to deliver excellent support and administration to the Supporter Engagement team.
• To maintain & develop own performance to meet or exceed agreed targets, service levels with support from the Head of Data Services.

Person Specification

Knowledge, training & qualifications:

• At least 3 years proven Data Selection experience in Charities/NGO sector
• Good IT skills and computer literacy specifically relating to Microsoft packages
• Proven experience with reporting tools such as SQL, Pivot Tables & BI
• Clear & fluent in English as you will be working with an international team
• The ability to problem solve and independently manage & prioritize workload
• Strong business and numeric sense with analytical mind
• Good communication and interpersonal skills

Education:

Bachelor’s degree in computer science, information systems or marketing; university degree or equivalent

Interested parties please submit your cover letter, full CV with your availability to join. Please quote the position applied for on the email subject.

Only shortlisted candidates will be notified. Applicants not hearing from us within six weeks from the date of advertisement may consider their application unsuccessful.

Personal Data collected will be used for recruitment-related purposes only.

Marketing and Communications Officer – Part Time (Contract)
The Lookout, Hyde Park, London

Are you a social media savvy communications and marketing professional seeking your next step? Want to take on an exciting role promoting the work of a charity that protects London’s most iconic green spaces? If so, read on.

About Us

Created in March 2017, The Royal Parks is a charity that supports and manages 5,000 acres of historic parkland across London. Millions of Londoners and tourists visit our beautiful sites, which offer unparalleled opportunities for enjoyment, exploration and healthy living in the heart of the capital.

We look after eight of London’s largest open spaces; Hyde Park, The Green, Richmond, Greenwich, St James’s, Bushy and The Regent’s Parks, and Kensington Gardens. We also manage other important open spaces in the capital including Brompton Cemetery, Victoria Tower Gardens, Canning Green and Poet’s Corner.

We’re now looking for a part-time Marketing and Communications Officer to join us on a fixed-term contract until the 31st December 2020.

The Benefits

- Salary of up to £32,000 pro rata
- Flexible working
- Pension scheme
- Offices in an amazing location
- 26 days’ holiday pro rata

This is an amazing opportunity to help promote programmes that encourage people of all ages to connect with nature, learn about the park environment and wildlife and discover why our parks are such incredible places.

What’s more, you will never have to look far to gain inspiration. You’ll be based at the LookOut, a unique, eco-friendly building nestled in an acre of enclosed grounds in the heart of Hyde Park.

Our organisation is built on the values of being accountable, excellent, inclusive, open and respectful. If you think you’d thrive as part of our passionate team, we’d love to hear from you.

The Role

As our Marketing and Communications Officer, you’ll manage and deliver initiatives to promote our schools and community learning programmes. You’ll also assist with our general marketing activities.

In this varied role, you’ll deliver marcoms activities to promote and support the annual plan of events and activities for children, families, adults, schools, teachers and community groups based at The LookOut, Hyde Park.

Specifically, you will:

- Produce marketing materials, write copy and publish content for the Learn section and Events section on our website
- Deliver email marketing, printed collateral and social media content
- Liaise with the media and draft press releases to increase awareness of our work
- Advise the Learning Team on how to increase engagement and reach new audiences
- Assist with general media enquiries and our wider digital marketing activities

About You

To join us as a Marketing and Communications Officer, you will need:

- Proven experience in marketing and communications, as well as challenge events
- Experience in a customer-facing role and the ability to engage and liaise with visitors, participants, audiences and/or volunteers
- Excellent copywriting skills for print and digital platforms and the ability to adapt your style for a range of audiences
- Great IT skills, including MS Office, databases, CMS, email marketing systems and social media channels
- The ability to build a good understanding of our target audiences, including educators and family groups

A degree or equivalent qualification in a relevant discipline would be beneficial, as would experience of working or volunteering in charities and or social enterprises from the heritage, wildlife, conservation, education and/or wellbeing sectors.

Other organisations may call this role Marketing Officer, Communications Officer, Marketing Executive, Marcoms Executive, Marketing & Events Executive, Marketing Campaign Executive, or Communications Executive.

This is a part-time role, working 22 hours per week. The closing date for applications is the 20th December 2019.

Webrecruit and The Royal Parks are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Marketing and Communications Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

This is an exciting opportunity to join the team at Teach A Man To Fish, an award-winning international development charity.  We are looking for a proactive and driven individual, with a demonstrated track-record in marketing communications and excellent administrative capability. S/he will develop and manage communications, branding and marketing across the organisation for a range of external audiences.  The Programme Communications and Marketing Officer will also play an important role in marketing and communication for our flagship programme, the School Enterprise Challenge, to schools, teachers and students across the world.

Basis: Full-time paid position  

Location: Finsbury Park, London, UK

Salary: £25,000 to £27,000

Start date: Immediate

Reporting to: Programme Development and Fundraising Manager

Direct Reports: None but management of UK office volunteers is part of the role

About Teach A Man To Fish

At Teach A Man To Fish our mission is to empower young people in schools with the skills and mindsets that help them to succeed in work and in life. We guide schools step-by-step to set up student-led educational and profitable school businesses that are both educational and profitable. Participation in planning and running a real-life business empowers students with critical business, workplace, entrepreneurship and transferable life skills so that they leave school prepared to get a good job or run their own successful business.

We are a small organisation with big reach - since 2006 we have brought our pioneering School-Business Model to more than 100 countries, assisting over 300,000 young people.

The overall aim of this role is to raise the global profile of Teach A Man To Fish and the School Enterprise Challenge programme.

Main responsibilities
The Programme Communications and Marketing Officer role encompasses two main areas of work – Communications and Media Relations and Marketing. The Officer will be managed and supported by the Programme Development and Fundraising Manager and will work closely with the School Enterprise Challenge programmes teams in the UK and in our countries of operation.

Communications and Media Relations

• Create and manage high-quality communications for different Teach A Man To Fish media, social media, print materials and publications, and the Teach A Man To Fish website
• Work with the Programme Development and Fundraising Manager to develop and implement a Teach A Man To Fish organisational communications strategy
• Manage the School Enterprise Challenge communications calendar to promote the programme across a range of media, social media, print materials and publications, and the School Enterprise Challenge website in English and Spanish
• Identify, develop and manage relationships with different media to raise the profile of Teach A Man to Fish, our programmes, our key staff and our partners in hi-profile media publications
• Ensure that all organisational communications materials adhere to our style guidelines

Marketing

• With the support of the Programme Development and Fundraising Manager, develop and maintain effective organisational marketing materials
• Work closely with the School Enterprise Challenge programmes teams throughout the year to create and manage high-quality communications and marketing materials in English and Spanish
• Maintain contact database and email marketing system
• Recruit and line manage UK volunteers to support specific communications tasks
• Ensure collection of up-to-date communications materials including video, photographs, case studies, presentations, texts and maintain a central library of these
• Represent Teach A Man To Fish externally at conferences, meetings and other events

Person Specification

The successful applicant will have the following qualifications, skills and experience:
Essential:

• Right to live and work in the UK (no applications will be processed from applicants without this right).
• Undergraduate degree in a relevant field
• Minimum 2 years’ marketing or communications experience
• Advanced Spanish language skills
• Superb written and verbal communication skills with the ability to adapt communications for different audiences, especially those with English as a second language. 
• Solutions-orientated with a demonstrated ability to proactively identify and solve problems.
• Experience of managing social media accounts for an organisation
• Demonstrated interest in international development and education
• Excellent administration and project coordination skills with a keen attention to detail
• Confident user of Microsoft Office and Google Documents
• Proficient in the use of email marketing software (e.g. MailChimp) as well as photo-editing and graphic design software (e.g. Adobe InDesign, Adobe Photoshop, Canva and Powtoon)

Desirable:

• Experience of migrating and maintaining high-quality contact data in Salesforce or other CRM software
• Experience of working or volunteering in a small, fast-paced office environment
• Experience of living and working in a developing country context
• Video editing experience would be beneficial.

Application Procedure

Please submit a CV and a covering letter (max 2 pages). Please explain why you are interested in this role and how your relevant experience and skills match this person specification.

The closing date is 23:59 on Sunday 15th December 2019. We expect to hold first round interviews 18-20th December 2019.

TPP Recruitment are proud to be working with a leading animal charity who are currently actively seeking an experienced Senior Marketing Executive to join their Legacy team. Supported by the Legacy Marketing Executive, you will be responsible for the delivery of direct marketing activities aimed at converting prospects to commit to leaving a Legacy gift and communicate with those already committed, to maintain their decision.

The charity relies on donations and fundraising and without these funds from their fabulous supporters they wouldn't be able to help animals in need.

The Legacy Marketing team is responsible for activities that recruit, convert and retain supporters that will grow and maintain the charity's largest income stream. This role is vital to developing and maintaining supporter relationships, communicating with them through mass direct marketing activities and one to one, including at events, directly and via the Legacy Marketing Executive.

Working with the Legacy Marketing Manager, you will develop and implement strategic objectives and plans to maximise the potential future income from their current supporters and prospects.

What you'll be doing:

?Support the Legacy Marketing Manager Development by providing input on an annual basis into the strategic and tactical planning. Identify new opportunities for growth and make recommendations on how to implement, including initial assessment of opportunity for expansion of supporter events programme.
?Activation of annual plans through the planning and implementation of supporter development conversion and stewardship campaigns across all integrated channels (including direct mail, telephone, email and events), managing the marketing executive to ensure campaigns are delivered on time ensuring KPI's are achieved for response and projected ROI and expenditure.
?Work with the Data and Insight team to agree targeting approach and data selection criteria for campaigns. Recommend and agree data selection hierarchy across multiple campaigns running concurrently to ensure responsible supporter contact management.
?Support the Legacy Marketing Manager Development and work directly with the Senior Legacy Marketing Executive Recruitment to ensure plans are in place to convert recruited supporters through to leaving a gift in their Will.
?Monitor, report and analyse campaigns and activity and share with stakeholders making recommendations for future activity.
?Ensure standards are set and adhered to for all internal processes in accordance with the wider policy of the charity and the management of campaign activity including high quality creative, briefing and targeting across all supporter development activities addressing any issues as they arise. Ensure internal approvals process is followed.
?Manage agencies and external suppliers, from point of contract, ensuring they operate on behalf of the charity to agreed principles and plans, picking up any issues escalated by the Marketing Executive and using negotiation and persuasion to drive results where necessary.
?Manage, motivate and coach direct report to ensure they have the ability, skills and knowledge to perform their role as required. Includes setting objectives and regularly measuring against them, and introducing and maintaining performance management processes as required.
?Ensure there are effective processes and guidance in place for the fulfilment of supporter enquiries both in response to campaigns and unsolicited/ad hoc requests.
?Oversee direct report in responding to supporter enquiries, be point of escalation and decision maker for more complex requests as required.
?Further development of the supporter events programme, leading on event planning and execution including setting of standards to meet supporter expectations.
?Identify and take advantage of opportunities to develop one to one relationships with supporters.
?Monitor transfer of data, including confidential supporter information, between third party suppliers and the charitys website and the database.
?Develop processes to improve performance and efficiency.

What's in it for you:

You'll have an opportunity to work for a large well established and leading animal charity in England and Wales.

Who greatly value and recognise their employees' contribution and are proud to offer an extensive benefits package that includes:

35 hours standard working week, 25 days annual leave plus bank holidays increasing to 30 days with service; a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to their employee assistance programme. They also offer free parking on site.

If this role sounds of firm interest to you and you have the relevant required previous experience and are passionate about animals and helping them then please do not delay and apply to this role today with TPP Recruitment.

The Leasing Administrator/Officer (Commercial) will be working for a charity supporting and enhancing the lives of people in the local and diverse community.

We are looking for an individual who is community and customer focused and possesses a keen interest and experience in undertaking commercial property lettings and dealing with associated legal documentation.

You will need to have the right blend and balance of technical and practical skills, legislative and commercial awareness and people management skills.

To find out more about this exciting role and to apply visit Westway Trust website.

Are you looking for an exciting challenge with a charity on a pedalling revolution?

Cycling UK, the national cycling charity, is aiming to inspire a million more people onto their bikes and needs an enthusiastic and engaging Cycling Development & Training Officer in London  to help us.

You’ll be responsible for delivering the Community Cycle Club programme and Cycling UK training courses across the area, working with community groups, managing key local relationships and robustly monitoring the impact of the programme. You will support a sustainable network and build capacity for cycling, with the development of volunteers and training of leaders a priority for success.

You will be a key local contact across the network of Community Cycle Clubs and stakeholders, enabling opportunities to cycle in an inclusive manner. This will work to increase levels of physical activity, encourage cycling as a mode of transport and present pathways to cycling as a sport.

This is a 12 month fixed term post with potential to extend subject to to funding.

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.

Events & Marketing Manager

You will help to create a strategic marketing approach to develop further interest in these products and to further develop this work.

Events & Marketing Manager Responsibilities:

You will lead on and develop the marketing and event planning for the Insights team. This role will lead on two projects. The first is our general knowledge share project which supports around 1,500 people a year through our bespoke training events. The second complementary project is our national social prescribing knowledge share work, which is currently funded until August 2020 and aims to support the development of social prescribing throughout the UK and Ireland.

Events & Marketing Manager Requirements:

- Minimum of 2+ years’ experience working in a marketing and events role
- Demonstrable experience of strategic marketing and event management
- Experience in collaborating with partner organisations and engaging supporters
- Experience in creating content and utilising a variety of marketing channel
- Experience in working to project management principles
- Experience in handling agencies and suppliers
- High levels of computer literacy to include Office 365, Teams, PowerPoint, internet and databases

About Bromley by Bow Centre:

The Bromley by Bow Centre is a vibrant community charity in the heart of East London. It has a national and international reputation for its highly innovative approach which inspires and empowers local people to transform their lives. The Centre delivers an incredible range of projects based on a unique model that combines social entrepreneurship, the arts, learning, social support, horticulture and holistic and integrated health programmes.

Location: Based in our London Centre, with periodic travel to regional partners

Job type: Full Time, One Year Fixed Term Contract, with possible extension, 35 hours per week

Salary: £28,000 to £31,000 per annum

Benefits: 27 days holiday plus 3 days for Christmas plus Bank Holidays; an extra day off for your birthday, pension contribution

Deadline: Monday 16th December 2020 9:00 am

Interviews: Thursday 19th December 2020

You may have experience of the following: Events & Marketing Manager, Events Manager, Marketing Manager, Marketing Coordinator, Marketing Specialist, Content Writer, Campaign Manager, Event Coordinator, Project Manager, Project Management Charity, Third Sector, NFP, Education, Learning and Development Manager, L&D Manager, L&D Consultant, Learning and Development Consultant, etc.

Ref: 90661

We are seeking an organised and proactive individual to join us as a Legacy Case Officer and help ensure that gifts in Wills are received in accordance with our supporters' wishes and in compliance with the law and Save the Children's legal obligations as a registered charity.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don't rest until the work is done.

In addition to managing a caseload of largely pecuniary and specific legacy files, as Legacy Case Officer you will be responsible for the maintenance of our legacy database and for providing a support function to the team. Working with colleagues within the wider department, you will also contribute to the development and implementation of strategies to grow future income. In addition you will:

• Ensure that all incoming correspondence and income is received and recorded correctly
• Manage the administration of pecuniary legacy case files to ensure that Save the Children receives the maximum benefit to which it is entitled

• Communicate gratitude to bereaved relatives and executors sensitively and effectively
• Enable the effective planning of Save the Children's work, being accountable for estimating and forecasting legacy payments.

To be successful you will have good all-round administrative abilities, including data entry skills, experience of databases and a high level of computer literacy. You will have an interest in legacies that are left to charity (gifts in Wills), ideally with experience in a legacy, probate or charity administration role. With an excellent attention to detail, you will also have:

• An ability to demonstrate empathy whatever the circumstances
• Good interpersonal skills and enthusiasm for building strong relationships
• Skills in multi-tasking and in effective organisation and prioritisation of workload
• Excellent written and verbal communications skills
• An understanding of team working and the ability and flexibility to work within and provide support to a team
• Experience of working in a customer facing role and of writing customer care letters.

Experience or knowledge of probate law or legacy administration and knowledge of the CARE and First Class databases would be an advantage.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Closing date: 22nd December 2019