Working Well is a specialist employment charity working in London.  All of our projects share the aim of improving the lives of people with mental health, learning disabilities and/or complex issues through training, supporting people to become more independent and to gain employment.  

We are recruiting for a new team for the Supported Employment Service for the Royal Borough of Kingston upon Thames.

The Employment Support Worker post involves:

• supporting people affected by mental health, learning disabilities, homelessness, addiction issues in to competitive employment
• signposting to support services and agencies to increase independence and employability
• working directly with employers to meet job targets 
• provide support to clients to increase independence and wellbeing

We work with clients to identify their employment needs and then actively support them to achieve their employment goals, often engaging employers directly to secure jobs.  We focus on people’s strengths and potential, working with clients who want to find work regardless of their experience level and background.  

Experience of employment support is desirable but more important than that experience is that you share our commitment to supporting people to find the right job for them, increasing their independence and wellbeing.  You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be in working to targets whilst maintaining a high-quality service.

Please add your personal statement to the end of your CV as you will only be able to upload one document. The personal statement should set out how your experience meets the requirements of the job description and person specification.

The deadline for applications is Monday 11thNovember at 9am.  An initial short-list will be compiled and selected candidates will be contacted on Wednesday 13th for a screening interview. Formal interviews will be held the following week.

We may bring the closing date forward if we receive enough quality applications before that date so please apply early.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary.  30 days annual leave plus paid public holidays. 

Working Well Trust is a confident about disabilities employer.

Take our mission of acceptance without exception to the organisations lesbian, gay, bi and trans people work for and the services they use.

For thirty years, Stonewall has been campaigning to improve the lives of lesbian, gay, bi and trans (LGBT) people. Join our team as Database Officer or Senior Database Officer (depending on experience) and contribute to providing user support, CRM administration and valuable timely data for marketing and messaging to make a real difference to the lives of LGBT people.

As part of our Data team, you will be responsible for delivering BAU systems management to range of stakeholders, maintaining our main CRM (thankQ), providing business critical user support and supporting the Head of Data and Insights to maintain best practise data compliance and data governance.

This is initially a fixed-term six-month role, providing an excellent opportunity for you to not only make an impact on the lives of LGBT people, but also to develop your skillset by getting involved in a range data selections for varied appeals, campaigns and activities.

The successful candidate must have strong hands-on management experience of a CRM database, solid excel skills and be an adept problem solver. You’ll have experience manipulating data in excel, creating selections and segmenting in CRM as well as learning processes quickly. You’ll have excellent written and oral communication skills, including the ability to convey complex information in an appropriate manner and format.

If you have the right mix of skills and experience and a passion for LGBT equality, we want to hear from you. Please complete and return the application and recruitment analysis form by 9.30am on Wednesday 13th November 2019. Interviews will be held on W/C 18th November 2019.  Depending on the outcome of 1st stage interviews we may or may not conduct a round of second stage interviews as well.

Strong database marketer wanted for a leading international charity!

Database Marketing Officer - Up to £36,637 - London

THE COMPANY
This leading global children's charity work with children in the world's poorest countries to help them build a better future for the children. The Database Marketing and Insight Team has been newly created to maximise the impact of the marketing campaigns.

THE ROLE
In the job of Database Marketing Officer will see you

- deliver targeted data selection for fundraising and marketing campaigns using SQL and manage the data flow for each appeal
- take responsibility for the data imports and ensure that data from external sources is imported in an efficient manner
- carry out organisation-wide requests relating too database marketing
- lead on day-to-day data cleansing and housekeeping tasks

YOU
As successful candidate you'll have

- a track record of data management and maintenance, using a relational database and managing the database in a customer focused environment
- experience of using SQL to export data from a relational database
- a track record of using reporting and analysis tolls, eg FastStats or similar
- experience of managing numerous projects and deadlines concurrently and delivering on time

If you can tick the above, apply online NOW!

Database Marketing Officer - Up to £36,637 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

Do you love to create a clear message? Do you have an eye for detail and the ability to tell a great story? Do you have a passion for making Jesus known and seeing lives transformed? 

WorldShare, is looking for someone who is enthusiastic, positive and proactive, with exceptional writing skills who can lead us to the next level in our marketing communications with inspiration and expertise. With previous experience, ideally in the charity sector, you will have a proven track record of producing high quality, excellent editorial content across different media platforms. You will possess a good understanding of the worldwide Christian church.

We’re looking for someone who will have excellent interpersonal and communication skills and who can manage their own time, working to deadlines.

The successful candidate will have:

• Exceptional writing skills and experience in producing editorial content
• Strong ICT Skills and a good understanding of digital and print communication channels and platforms
• Relational skills and able to work effectively with a variety of people

All applicants must be fully on board with WorldShare’s values and statement of faith.

Closing date: 18 November 2019

Interviews: week beginning 2 December 2019

Location: Doncaster

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

To apply, please download our application pack or visit our website and email us with your completed application.

Direct Marketing Manager (Maternity Cover)

Salary circa £40,000 plus benefits

The Royal Air Force Benevolent Fund is the leading welfare charity supporting
current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us. 

This is a key position in the RAF Benevolent Fund’s friendly and hardworking fundraising team in London.  It involves raising significant support from individuals from cash and regular gifts.  You will lead on the programme to attract new supporters to the cause and to retain our exiting supporters.  We will also give you opportunity to show your fundraising experience and flair in creating new ways to connect with supporters through a variety of channels from direct mail and telephone to TV and digital. 

You will have proven success in a busy direct marketing environment, experience of providing excellent supporter care as well as managing a member of staff.  You will have strong communication and problem-solving skills and enthusiasm for the work of the RAF Benevolent Fund.

A detailed job profile is available on the Fund’s website. For an informal discussion about the role please contact Louise Gibson, Head of Individual Giving.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role to, Pete Thompson, Head of HR, RAF Benevolent Fund, 67 Portland Place, W1B 1AR, email.

The closing date for applications is Monday 28th October 2019 at 17:00.

Interviews will be held Friday 1st November 2019.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community

1.  MAIN SUMMARY OF ROLE:

Support from individuals through the direct marketing programme is a significant source of income and the programme has been instrumental in identifying legacy pledgers and supporters for other areas of the RAF Benevolent Fund’s work.  The person in this role has responsibility for organising all aspects of the direct marketing programme and managing the Fundraising Executive.

2.  KEY RESPONSIBILITIES:

• Set income and expenditure budgets for supporter recruitment and development in line with the Fundraising Strategy and annual Business Plan.
• Manage the Fundraising Executive and ensure he or she meets annual objectives.
• To maintain, monitor, review and develop relationships with external agencies and suppliers.  Ensure they meet the agreed Service Level Agreement.
• Brief and provide information to the Direct Marketing agency for each Direct Marketing activity.
• Monitor the income and expenditure of each activity against the agreed targets
• Regularly review the mix of Direct Marketing activities to ensure maximum reach and targets are met.
• Working with Finance Team colleagues ensure one-off and regular donations processed by the fulfilment house are added to the database.
• Make selections from the database for mailings and produce suppression files for cold direct mail.
• Liaise with other members of staff to ensure the needs of the organisation are met through the Direct Marketing programme in terms of promoting appropriate activities/events and raising money for particular areas of work.
• Ensure head office and regional colleagues are kept up to date with current Direct Marketing activity
• Ensure revenue from gift aid is maximised.
• Produce reports on KPI’s for the Head of Individual Giving when required.
• Manage the Direct Marketing budget to ensure we receive good value from suppliers and projects are met within the pre-agreed expenditure.

Other

• To ensure implementation of all relevant Fund policies and procedures
• To attend meetings, conferences and training events as agreed with you line manager.
• Such other duties as may reasonably be required.

COMPETENCIES REQUIRED FOR THE ROLE

Essential

Relating and Networking  - establishing good relationships with colleagues, beneficiaries and external contacts, relating well to people at all levels

Persuading and influencing – analysing data, probing for further information and making rational judgements from the available information and analysis

Writing and reporting – writing clearly and succinctly, in a well-structured and logical way

Applying expertise and technology – applying specialist knowledge and developing expertise through continual professional development

Planning and Organising – managing time effectively, meeting deadlines and prioritising workload

Desirable

Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic

Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

4.  Academic/Professional Qualification(s) or equivalent:

Essential

• Degree level education or equivalent vocational qualifications/experience

Desirable

• Membership of the Institute of Fundraising

5.  Knowledge/ Experience:

Essential

• Minimum 2 years experience of direct marketing
• Proven experience of supporter care
• Proven experience of using a computerised data for fundraising

Desirable

• Experience of on-line supporter recruitment and development
• Experience of using the CARE Database

6.  Skills/Abilities:

Essential

• Able to communicate effectively, empathetically, concisely and confidently on the telephone, in writing and in person to a wide and varied audience
• Able to manage and prioritise own workload
• Have budgetary and financial skills
• Excellent interpersonal skills
• Be committed to the values and ethos to the RAFBF

Contract Type: Permanent

Hours: Full time - 35 hours per week

Location: London and SE

Are you a proactive and energetic individual with excellent communication and relationship management skills who wants to make a difference? Do you have experience of developing strategic partnerships and funding opportunities which will enable young people to release their potential and achieve success?

The Prince’s Trust is looking to recruit a Head of Public Sector for the South region.

We’re looking for a well-networked individual with great existing relationships in either a charity or public-sector arena, who understands the funding environment, and can both grow existing and develop new partnerships. The ability to relate to a range of organisations and influence decisions across all levels is key to this rewarding role, as well as contributing to proposals and collaborating with internal colleagues.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive, and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

The MS Society are looking for a motivated Community and Events Fundraising Officer to join a well-respected team responsible for full project management of a range of community and events activities.

Position: Community and Events Fundraising Officer
Reference: DL50
Type: Full-time (35 hours per week), permanent
Location: MS National Centre, NW London
Salary: £29,508 - £33,999 plus excellent benefits
Salary Band: Band E, Level 1
Department: Fundraising

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We need brilliant people to help achieve our ambitious fundraising goals.

We put people affected by MS at the centre of everything we do, and it is this commitment that unites people across the UK. Our work is based on the hopes and aspirations of people affected by MS, from grassroots campaigning to the funding of groundbreaking research, providing information and specialist care.

In this role, you'll be responsible for delivering current fundraising products to target, and for innovating, developing and delivering new fundraising activities. You'll also be monitoring and evaluating all products to create opportunities for future growth. This role is customer-focused and you'll spend lots of time stewarding our amazing supporters to maximise their fundraising. This is an exciting opportunity to steward fundraising teams of significant size.

The portfolio is well-established and includes a mixture of events activities, including runs, cycles and challenges and UK and overseas treks. You'll have contact with event participants and supporters and manage relationships with a number of third party agencies, while working with other colleagues in the Community and Events team.

If you are a team player who is motivated by the idea of raising more funds than ever for a fantastic cause, this is the job for you.

For more information, please refer to the attached job description.

We offer 27 days annual leave (excluding bank holidays), a 35 hour working week, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new strategy.

Part of this exciting transformation will include an office move from  our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision and therefore we don’t envisage a move before Sept 2020.

Closing date: 9am on Monday 11th November 2019

Interview date: week commencing Monday 18th November 2019

PLEASE PRESS THE 'APPLICATION DETAILS' BUTTON FOR MORE INFORMATION ON HOW TO APPLY.

We are committed to promoting equality and diversity.

No agencies please.

Children's Hospice is seeking a Senior Individual Giving Manager to be responsible for delivering campaigns including lottery, regular giving, Christmas direct mail, Legacy and In Memory. You will build upon existing relationships and attract new supporters to grow income in these areas. Whilst focusing on donor care, making sure donors are carefully stewarded towards further engagement, there is scope to review and test current individual giving activity. You will manage the Supporter Services Administrator to input data into the Raiser's Edge database in order to maintain an efficient system for income processing. You will also be responsible for segmenting data in line with the marketing and individual giving strategies.

You will have the following skills and experience:
- Fundraising or customer care
- Database management including analysing data and preparing reports
- Designing and implementing effective systems and procedures
- Dealing with the general public by telephone and/or through written communications

WANTED! Senior CRM Manager to establish and run the CRM team in a busy and complex organisation

Head of CRM - Up to £55,000 - London

THE COMPANY
Our client is one of the leading UK charities tackling social issues around homelessness and housing.

THE ROLE
As Head of CRM you will be responsible for developing the CRM function and defining the CRM vision and strategy for the organisation.

In particular you will
- oversee the development of robust CRM processes across the organisation
- provide advice and work closely with senior colleagues across all areas of the organisation to help them maximise the result of their CRM campaigns
- leverage and maximise the automation expertise to deliver communication campaigns which deepen the engagement with supporters and potential supporters
- manage a small team which supports the delivery of CRM campaigns

YOU
The successful candidate has

- extensive experience in CRM and marketing automation with a strong track record of delivering successful integrated marketing and communication campaigns at scale, from planning through to delivery and evaluation
- a track record of setting a multi-channel CRM strategy in an industry where customer retention is key
- demonstrable expertise in all aspects of automated marketing delivery ideally with hands on experience of Adobe Campaigns
- ability to analyse large quantity of data and condense into key insights

If you can tick all of these boxes we'd like to hear from you NOW!

Head of CRM - Up to £55,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

Mencap is an organisation that is helping to transform the lives of 1.5m people with learning disabilities and their loved ones across the UK.

Their vision is of a world where people with a learning disability are valued equally, listened to and included. To achieve that, Mencap carries out campaigning for the rights of those with learning disabilities and their families, as well as delivers high- quality support and services to the people who need them.

Working at Mencap is a fantastic experience, combining a belief in diversity, creativity and in people’s capability to achieve anything.

The charity is now looking for a Deputy Fundraising Director to help shape what their Fundraising’s mass engagement will look like, as part of their five year ‘Big Plan’ strategy and defining what they believe the world should look like for people with learning disabilities and their friends and families.

You will need to have great analytical, communication and relationship-building skills. You will also have proven senior-level experience of mass fundraising, individual giving or marketing departments and of defining and implementing strategies to grow income, as well as of leading large audience or customer-led teams.

If you meet Mencap’s brief and would like to embark on a rewarding and fulfilling career at Mencap, please do apply.

For an informal conversation prior to applying to this role, please contact Anton Packheiser +44 (0) 7749 858597 or Suzie Spooner at +44 (0) 7960 932315.
 

Location: Central London EC1Y (Barbican or Old Street Underground)

Contract: Permanent

Salary: £75,000

PLEASE NOTE: We will be shortlisting as we received applications, so please apply early to register your interest.

CLOSING DATE: Friday 25th October (9am GMT)

Insight Manager, Insight, Debt Insight, Evaluation

Your new company
Launched in January 2019, the Money and Pensions Service brings together the free services delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. We are an Arms-Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime.

As a new organisation, our approach is to put the customer at the heart of everything we do. We will be working collaboratively with our key stakeholders to ensure that all UK citizens can easily access the information they need to make the most of their money and pensions throughout their lives. This is an exciting vision that we want to get right. We will be using 2019 to understand what our customers and stakeholders need from the new organisation. Based on that, we will be innovating and testing ways of improving information and guidance across all channels so we can develop new integrated customer services and journeys that are both efficient and effective.

Your new role
As Insight Manager, your role will see you:

• Support or lead insight projects, primarily supporting debt advice, as well as potentially also other areas across money and pensions;
• Take ownership of research projects (such as ongoing tracking surveys, ad hoc qualitative and quantitative projects, and secondary / desk research) from commissioning and ongoing project management to final delivery;
• Build and maintain a strong network of internal and external stakeholders to ensure the insight agenda is delivered effectively.

Some key accountabilities of the role include:

• Support the translation of stakeholder requests into effective research briefs;
• Support selection of the most appropriate partner agencies to meet research briefs;
• Effective day to day management and delivery of research projects to time and budget;
• Management of research agency relationships to deliver high quality projects, including ensuring that research materials (e.g. questionnaires, discussion guides) and deliverables (e.g. presentations, data tables) are of a high quality and meet project and business objectives;
• Effective management of internal stakeholders, and where appropriate start to develop relationships with external stakeholders and subject matter experts, to identify evidence gaps and insight opportunities;
• Analysing quantitative and qualitative data, including on complex datasets;
• Developing a thorough understanding of debt advice, and other areas within money guidance and pensions.

What you'll need to succeed
In order to be successful on application, it is expected that you will possess the following skills/experience:

• Relevant experience working in market research (either agency-side and/or client-side). The successful candidate will be comfortable managing ongoing tracking projects, as well as ad hoc qualitative and quantitative studies;
• Deep knowledge and demonstrable practical application of conducting and/or managing both qualitative and quantitative research projects. Proficient in research design, development of discussion guides and questionnaires, managing fieldwork, analysis, and reporting;
• Ample experience of research project management and delivery;
• Demonstrable experience of managing third party agencies and/or internal operations departments effectively;
• Experience of analysing quantitative and qualitative data, including complex datasets;
• Proficiency in advanced Excel functions (e.g. creating formulas, lookups and references, pivot tables etc);
• Demonstrable experience in using consumer and market insights (both qualitative and quantitative) to tell a compelling and insightful story, in a range of formats including PowerPoint and written reports;
• Experience of effectively engaging, negotiating and working with subject matter experts and other key stakeholders.

What you'll get in return
In return you will be placed onto a 12 Month FTC paying circa £41,000 per annum.

We actively encourage applications from candidates from all backgrounds, and are committed to having a team representative of the diverse characteristics and experiences of the population we're working to ensure make the most of their money and pensions now, and in future generations.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Within a broader fundraising team, you will manage our Corporate Partnerships team, responsible for the development, planning and delivery of a programme of fundraising campaigns and products which appeal to a wide range of businesses. You will play a key role in everything from agreeing budgets and targets, to liaising about marketing materials, ensuring campaigns run smoothly and that your team’s activities provide an excellent return on investment. You will deliver impeccable stewardship to help maximise income and develop long term relationships.

Our ideal applicant is passionate, enthusiastic and self-motivated to achieve beyond targets. You will are flexible, resilient and a strong team player.  You have excellent interpersonal skills, strong organisational skills and the ability to juggle competing demands. With a minimum of two years proven account management experience you will deliver a successful and highly professional service. We are looking for someone who can work closely with the others in the Fundraising, Marketing and Retail Teams and with the fundraising volunteers who support all of our work.

Please note that a full driving licence and access to a vehicle are required for this role.

I am currently looking for a Reward Manager for an amazing children's charity. In this exciting role you will see yourself design, develop, implement, manage and communicate the compensation and benefits package for the charity both local and international. The key focus of the role is on the strategic and analytical elements of reward management.

Key accountabilities:
To oversee salary survey benchmarking, annual salary review process and salary modelling, working closely with the HR systems team to ensure data is accurately loaded with key deadlines.
Project manage the organisation's employee benefits schemes
Manage the annual salary review process
Lead on reward projects including total reward, job levelling, salary structure review, annual salary review, and reward campaigns
Coach the HR Advisors and Business Partners to ensure they are aware of new policies and trends
Overall responsibility for ensuring that reward and recognition policies and practices meet the needs of the business
Act as the owner of the pay policy and manage the bonus schemes
Ensure an up to date and accurate knowledge of the current salary market data to be able to provide this info to the business
Devise and co-ordinate the Reward & Benefits strategy
Input into the overall budget for reward and benefits
Lead on relevant market survey submissions on behalf of the organisation and conduct analysis of market data for budget recommendations.
Provide advice and recommendation on individual salaries to ensure that consistency and equity is managed appropriately to bands, levels etc. across the organisation.
Manage the job evaluation process within service level agreement timescales, undertaking the evaluation of roles and providing advice on the grading of positions and starting salaries. Build and maintain a database of role evaluation and salary benchmarking outcomes.
To carry out the responsibilities of the role in a way which reflects commitment to safeguarding children in accordance with the Child Safeguarding Policy.

If you have the above skills and experience and are immediately available, please apply online or contact Sekai today for the full job description!

Head of Digital

Reports to: CEO (dotted line to Director of Marketing & Communications)

Based at: Coeliac UK Head Office, High Wycombe with the possibility to regularly work from home by prior agreement with your line manager

Salary grade table: Specialist (SP2) c. £48k

Hours: 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required

Holiday: 36 days holiday a year including bank holidays 

Line management: 2 FTEs is envisaged

The role:

The Head of Digital is responsible for the development and oversight of Coeliac UK’s digital channels and underpinning systems. This includes web, social, voice and apps. The overall aim is to deliver a best practice digital experience for internal and external stakeholders that will support Coeliac UK’s strategy. 

Key responsibilities:

•In conjunction with the CEO and Senior Management Team (SMT) develop, maintain and update the two year digital roadmap

•Work across the organisation to oversee all digital development

•Provide best practice guidance to the organisation on digital execution, including user experience, SEO and content optimisation

•Make recommendations for improvements to current digital landscape, user experience and practices

•Provide regular and exception reporting on the key metrics for the digital channels, including a weekly dashboard

•Directly project manage key digital developments including testing and quality control

•Manage third party service providers ensuring value for money and compliance to SLAs

•Lead and develop the Data team to provide relevant, timely and accurate information and support for CRM and other financial and operational data across the organisation.

•Respond to, and troubleshoot, all digital systems issues managing supplier ticketing systems

•Monitor website security and respond to all digital security breaches

•Conduct content audits to eliminate redundant and/or duplicate information

•Ensure compliance with best practice standards and with all laws and regulations

•Keep up to date with industry best practice and monitor competitor websites

Knowledge, skills and experience:

•A degree in Computer Science, IT, Systems Engineering or a related qualification

•Minimum two years’ experience managing/developing a website

•Minimum two years’ experience of CRM/database management

•Knowledge of best practice in app development and management

•Expert in content management systems and have extensive experience in developing user journeys, optimising user experience and delivering multi variate testing

•Good knowledge and understanding of W3C Web standards

•Excellent general IT skills, with use of MS project, and MS Visio desirable

•Use of collaborative working portals eg Trello

•HTML/CSS and Workbooks knowledge is advantageous but not essential

•A great understanding of SEO and the impact of actions on search visibility

•A motivated individual with initiative and a structured approach to work who has good organisational skills

•Excellent communication and inter-personal skills

•Can maintain great supplier relationship standards

•Able to work under pressure and meet deadlines

•A team player

Competencies

1: General profile

·Provides leadership for staff within a specialised discipline or process area

·Recognised expertise in own area within the organisation. Shares expertise with colleagues and others; offers mentoring and guidance to others

·Provides specialist leadership for staff and work teams or task forces, particularly on emerging areas within specialised functional or process areas

·Co-ordinates the delivery of client service (internal and/or external clients) to maintain client satisfaction and identify performance gaps, as well as new or emerging needs

·Understands relevant organisation issues and the organisation's operational procedures and connects these to work priorities

2: Technical expertise; building & maintaining

·Provides specialist leadership for staff and work teams or task forces, particularly on emerging areas within specialised functional or process areas

2: Technical expertise; applying & anticipating

·Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise; shares expertise with colleagues and other work groups

3: Client/organisation orientation; client response

·Anticipates client needs, investigates the underlying causes and identifies short/long term solutions

3: Client/organisation orientation; organisation understanding

·Decisions impact own work group/team; may have impact on functional objectives

3: Client/organisation orientation client response; costs

·Establishes short and mid-term work plans and optimises resources to ensure that work area objectives (e.g., productivity, quality, costs) are consistently met

4: Creating & delivering solutions; problem solving

·Assists in developing budgetary/financial objectives for discipline/team

4: Creating & delivering solutions; planning & organising

·Manages own time and that of others; develops plans for work activities in own area over the medium/long term & supports strategic planning activities

5: Working relationship; communicating, negotiating & influencing

·Main focus is on influencing functional strategy

5: Working relationship; teamwork, coaching & guiding

·Acts as facilitator and mentor; moves the team forward

5: Working relationship; networking

·Creates extensive networks internally and externally

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity.

Simplified Recruitment is a Job Advertising Agency working on behalf of Coeliac UK. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

 Ref: SR506233