Robertson Bell are exclusively partnering with Look Ahead Care and Support to recruit a Senior Finance Business Partner for their fast-paced Finance team. Look Ahead is a unique organisation that provides specialist services across four key demographics: Learning Disabilities, Homelessness, Mental Health, and Care Leavers. Their turnover has grown steadily over the last 10 years and is now approaching £70m, with the majority of their income coming from providing care and support to some of the most vulnerable in society.

With head offices near Westminster and Pimlico station in Central London, the role of the Senior Finance Business Partner reports to the Director of Finance and acts as the "face" of finance, operating in a highly visible position by regularly visiting budget holders to be a true Partner, bridging the gap between Finance and the outside business. You will oversee a team responsible for the production of management accounts and providing financial information to aid senior management's decision making.

Additional key accountabilities include:

• Providing exceptional business partnering support to the Care directorate, including key contacts at Deputy Director, Heads of, and Contract Manager levels; building strong relationships and being face-to-face around the business to provide tailored support for non-financially minded budget holders
• Managing a team of four, consisting of one Finance Business Partner and three Assistant Management Accountants, mentoring each member of staff and providing them with tailored support to encourage their career development
• Support the business through high-level financial modelling of various contract scenarios, assessing financial viability and operating efficiency of schemes and appraising opportunities for new business, as well as existing contracts
• Developing efficiency within the budgeting and forecasting process, identifying ways to improve reporting capability to provide greater support to strategic and operational decision making
• Heading up the Management Accounting function, writing reports for Senior Leadership Team on the Housing, Support and Care directorates, overseeing the preparation of monthly management accounts for the Senior Management Team, including the provision of commentary and analysis.

Look Ahead is an organisation unlike any other - its range of services and focus on service users mean that while following Housing SORP, they operate in many respects like a commercial organisation. This role should therefore appeal to candidates who want to work in the not-for-profit sector whilst maintaining the pace, drive and commerciality of a large business.

In due course, this role has the potential to grow into a more senior role and take on more responsibility across finance as you develop underneath a supportive Director of Finance. On offer is an excellent benefits package including generous annual leave entitlement, as well as the opportunity to buy and sell annual leave. You will have a flexible working location, based from head offices that are clean, bright and welcoming.

To be considered, you'll need to meet the following minimum criteria:

• Be a fully qualified accountant who has exceptional communication skills
• Demonstrate experience of successfully providing business partnering support within a complex organisation and wide-ranging levels of budget holder interaction
• Have high-level financial modelling expertise and a proven ability to use the output to influence strategic decision making
• Previous management experience is not essential, however the desire and ability to lead a team is! You will have the confidence to be a strong people manager who can lead staff at a mix of levels and abilities.

The closing date for applications is midnight on Sunday 1st December 2019, with interviews for successful applicants being arranged shortly afterwards. Applications are now under continual review, so if you meet the minimum criteria, please apply now through the link below.

Job Description

Job Title: Head of Governance Programmes – Employer and Volunteer Engagement

Reports to:  Director of Governance Programmes

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3EB

Purpose: The UK based Education and Employers charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential. One of the ways it achieves this aim is via the Inspiring Governance service. Run in partnership with the National Governance Association this is a free governor recruitment and support service which gets highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.

This is a fantastic opportunity to make a difference by taking on a leading role in engaging with employers and professional networks to secure the recruitment of excellent volunteers and governors for schools, academies and FE Colleges. The Charity currently delivers two Governance online recruitment programmes; one for the Department for Education and one for the Education and Training Foundation.

The postholder will primarily be responsible for engaging employers to recruit skilled volunteers to both governance programmes. This will include direct employer engagement with national level employers and professional networks and close liaison with other colleagues in the charity and a team of experienced Inspiring Governance Regional Managers; who engage employers and recruiters in the regions.

Outreach to FE providers and to school and academy governance recruiters will also form a secondary part of this role (working with the National Governance Association for Inspiring Governance). The role will also plan, oversee and manage mass outreach and engagement through marketing and communications; campaigns, social media and our website. Finally, this role has responsibility for contract reporting and client management for the Inspiring FE Governance programme.

Remuneration: £34k - £38k - depending upon experience

Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days – pro rata in accordance with the length of contract. Additional family friendly benefits including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time

Job Description

The successful candidate will be responsible for all aspects of employer engagement and volunteer recruitment across England in order to drive volunteer sign ups, secure employer engagement and the engagement of recruiters (schools/ academies and FE Providers) with our governance programmes:

• Inspiring Governance: This is a free (at point of use) England wide online recruitment service that connects schools with skilled volunteers interested in being governors and trustees. The service is currently funded by the Department for Education (DfE) and is delivered in conjunction with the National Governance Association - who provide onward support and training to IG placed governors and trustees. The programme has specific, and demanding Key Performance Indicators (KPIs) to meet around numbers of volunteers sourced and placed, the diversity of volunteers and the number of vacancies registered by schools.
• Inspiring FE Governance: This is a free (at point of use) England wide online recruitment service dedicated to finding individuals with the right skills to serve on Further Education (FE Boards) in England, including chairs of finance committees. Board members are committed volunteers and the role is like a company non-executive director. The Inspiring FE Governance service is funded by the Education and Training Foundation and run solely by Education and Employers. The programme has specific Key Performance Indicators (KPIs) to meet, around numbers of volunteers sourced and placed for example.

We pride ourselves on the diversity, age ranges and quality of volunteers we recruit in terms of the skills and different thinking they can offer to governing boards. The Head of Governance Programmes – Employer and Volunteer Engagement will work closely with the Director of Governance Programmes and the Head of Governance Programmes, Matching & Customer Service to take responsibility for the successful delivery of five areas:

1. Review, evolve and deliver our current employer and volunteer engagement strategy. This seeks to engage employers nationwide to encourage and support their staff to volunteer to undertake school visits or school/academy or FE governance. This will include working closely with our Regional Managers and driving forward our recently introduced ‘School Governor Champions’ campaign to ensure widespread sign up from national, regional and local employers;
2. Develop a clear strategy to engage professional networks and associations to encourage their members to volunteer to undertake school, academy or FE governance. This will include developing more professional sector based campaigns such as the engineering sector’s Take a Closer Look campaign to encourage more skilled professionals to consider volunteering for schools and school governance;
3. To conceptualise, plan and oversee the successful delivery of further mass outreach campaigns (such as those delivered with the National Governance Association - ‘Everyone on Board’ and ‘Educators on Board’) to engage employers and drive up volunteers in all areas of the country, particularly in rural and coastal areas where volunteer numbers are traditionally fewer.  To achieve this through a range of marketing and comms approaches, including working in partnership with the National Governance Association, digital campaigns, social media and our Inspiring Governance website. This post will undertake line management of the Inspiring Governance Communications, Marketing and PR Officer and will work closely with them to achieve the above;
4. Further develop, manage and deliver national outreach to encourage the registration of governor and trustee vacancies on our Platform (school, college and FE Provider vacancies). This will include direct contact with Colleges, FE providers, schools and other governance recruiters. This aspect of the role will work closely with the Charity’s school’s team, the IG regional team, and for the Inspiring Governance programme, with the National Governance Association;
5. To take responsibility for monthly and annual contract reporting and, in conjunction with the Director of Governance Programmes where appropriate, support day to day client relationship management (Education and Training Foundation) for the Inspiring FE Governance programme;

We are looking for a strategic individual who can target, drive forward and subsequently deliver successful partnerships with employers/ professional associations. The post-holder will understand the power of volunteering and is passionate about supporting young people to realise their potential. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to absorb key information quickly and work well with a small team in a dynamic working environment.

Key Accountabilities:

Review and deliver our employer and volunteer engagement strategy

• To review and evolve our current employer and volunteer strategy to recruit more skilled professionals to volunteer as school/ academy and FE governors, meeting KPIs for volunteer sign up set by the client.
• To deliver the action plan associated with this strategy, making direct contact with national level employers and professional networks (in person, by phone/email etc) and securing their interest and intent to promote governance to their staff, undertaking light touch account management with VIP employers where required;
• To work closely and proactively with the Inspiring Governance regional team and stakeholder partners (such as Academy Ambassadors) to support and enhance our collective work with employers and to ensure a joined up, strategic approach;
• To contribute to the coordination of Charity wide work with employers and outreach which will include collaboration with the Senior Management Team and working closely and proactively with members of the central London employers team, as well as regional colleagues to support their work and facilitate a joined-up approach.
• To contribute to the strategic direction of Charity wide employer engagement work.

Engagement of professional associations/ sector bodies

• To develop a strategy to engage professional associations and sector bodies at a national level and ensure they promote becoming a school/ academy FE governor to their members
• Develop social media content and internal communications that professional bodies can readily use to persuade their members to volunteer as a governor in schools
• Conceptualise and develop campaigns in partnership with professional associations and sectors (to be agreed) that can bring high value to school and FE governance. Also, those which encourage their members to volunteer in schools more widely, raising children’s knowledge of a range of careers and different professions.

Develop and execute mass outreach campaigns to increase volunteer sign up

• To work with the charity’s Communications and Marketing team and the National Governance Association’s Communications and PR counterpart to identify and plan an annual programme of marketing campaigns and communications to support volunteer recruitment activity and the engagement of governor recruiters;
• To specifically help drive forward the joint Everyone on Board Campaign designed to increase the diversity of background and age of governance volunteers. Further, to support the Educators on Board campaign to ensure we secure volunteers with educational expertise for governing boards.
• To conceptualise and develop new campaigns (to be discussed) that target both skills and geographical volunteer needs, working closely with Inspiring Governance Regional Managers to do so (and where appropriate, working closely with our partners the National Governance Association).
• To oversee and support the effective delivery of mass outreach to volunteers through marketing and communications; professional networks, digital campaigns, social media and website profile.
• To identify appropriate metrics needed for management purposes and ensure these are systematically collected, analysed and disseminated where appropriate.

Engagement of governor recruiters (Chairs, clerks, MAT governance leads, etc.)

• Further develop, manage and deliver regional outreach (England wide) to encourage the registration of vacancies on our Platform (school, college and FE Provider vacancies). Outreach will include direct contract with Colleges, FE providers, schools and other governance recruiters (in person, by phone/email etc).
• Work closely and proactively with the Inspiring Governance regional team, and the National Governance Association around work with school governance recruiters;
• Work closely and proactively with the Charity’s schools team to identify scope for enhancing engagement around governance with schools registered on our Inspiring the Future programme;

Inspiring FE Governance Contract Reporting

• To write the monthly and summary contract reports for the Inspiring FE Governance programme (with support where needed from the Director of Governance Programmes);
• In conjunction with the Director of Governance Programmes where appropriate, manage the day to day client relationship with the Education and Training Foundation for the Inspiring FE Governance programme.

Line Management responsibilities

• Line management and day to day support and guidance of one FTE, the Governance Programmes Marketing, Communications and PR Officer. No additional line management responsibilities are envisaged at this point but as the Charity continues to develop this may be an area for future discussion.  

Other

• Represent the charity’s governance programmes and the Director at external events and conferences as appropriate
•  Proactively contribute ideas and thoughts into the governance programmes team and into the wider Charity; both on volunteer and employer engagement and the charity’s wider work; 
• Other ad hoc duties as required.

Person specification:

Skills/ Knowledge/ Expertise

Essential

• Senior level experience of developing delivery strategies and executing them via effective programme and project management;
• Demonstrable client and stakeholder engagement experience (including with employers and professional networks and ideally also including with education providers and their representatives);
• Senior level experience of managing and delivering across a function (experience of outreach and recruitment activity would be ideal) including scoping and delivering a programme of activity to achieve demanding Key Performance Metrics;
• Demonstrable experience of directly line managing staff and working effectively and collaboratively with staff and partners across multiple geographical locations;
• Excellent people skills, the ability to influence (including with senior representatives) and the manner to professionally represent both the governance programmes and the Charity as a whole with external employers and professional bodies;
• Knowledge and understanding of the role that marketing and campaigns can have in generating mass engagement of users with a programme or campaign at a national level;
• Excellent written and verbal communication skills and demonstrable experience of writing client focused reports.

Desirable

• A passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education; 
• A successful track record in delivering tangible outcomes through engagement with employers and professional networks;
• Specialist knowledge of the education and employment sectors and the policy environment and delivery models which underpin relationships;
• Experience and/or knowledge of governance within an education context; willingness to become a governor desirable
• Experience of working to deliver significant national Key Performance Metrics using resources (human and financial) efficiently and effectively; 
  • Understanding of risk management and data protection.

Personal Attributes

• Good level of education, demonstrating strong client facing aptitude and communication skills both written and verbal. Comfort and confidence in working with a variety of senior external stakeholders
• Self-motivated and relentless in pursuing goals, having an entrepreneurial and enterprising approach to their work;
• Good working knowledge and practical application of Microsoft office tools and the ability to understand and work with customer relationship management software – we currently operate our services on a Salesforce platform;
• A “doer”- ability to pro-actively anticipate requirements and act to provide workable solutions to these;
• Solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery;
• Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability and calibre;
• Demonstrates sensitivity and possesses the ability to manage effectively the organisational tensions that sometimes develop between internal and external stakeholders involved in the organisation and delivery of programmes. 
• Team Player: working collaboratively and flexibly with other colleagues to achieve outcomes and is keen to add value to the Charity’s culture and ethos;
• Able to undertake some occasional work in the evenings and at weekends;
• Able to travel in the UK (England primarily).

Application process 

The Education and Employers charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from all individuals from all backgrounds.

The closing date for applications is 6pm on Friday 29th November. Successfully shortlisted candidates will be notified no later than Wednesday December 4th. Interviews will take place on Wednesday 11th December at the Education and Employers’ offices in Fleet Street, London.

Applications will only be accepted from those with the right to work in the UK with a valid passport/visa

Please note we will only consider applications with both a CV and covering letter.

Applications from recruitment agencies will not be considered under any circumstances.

About the wider Education and Employers Charity

Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 55,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 80% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns such as Inspiring Women and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America Merrill Lynch.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 4,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 1.8 million interactions between young people and volunteers from the world of work have already taken place.

In partnership with the National Governance Association the charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

I CAN is looking for an exceptional Philanthropy Manager to support our fundraising team. Reporting to the Director of Philanthropy and a key part of the team, the new Philanthropy Manager will develop and manage a portfolio of donors, significantly improving our performance in building long term engaging relationships and raising funds.

We are keen to hear from you if you have:

• Significant experience of building and managing personal relationships with high net worth individuals and/or senior stake holders and/or influential individuals.
• Implementation experience of the principles of major gift fundraising, including cultivation, solicitation and stewardship of major donors or equivalent experience in a commercial organisation.
• Experience networking with, and influencing, senior people both internally and externally in order to achieve pre-defined outcomes.

I CAN, the UK’s leading children’s communication charity, has an opportunity to make a real difference to the lives of children in the UK.

I CAN believes that language is a fundamental life skill, essential for learning. Good language at age five is the single most important factor in helping children escape poverty. 10% of children in the UK have long-term persistent speech, language and communication needs, I CAN is determined to lead on raising the profile of this issue.

Through its training programmes, interventions and specialist schools, I CAN provides critical support to children of all ages and the children’s workforce. Thousands of nurseries and schools benefit from its evidence-based programmes. I CAN itself runs two special schools for children and young people with the most complex communication needs. 

I CAN has ambitious plans for growth over the next three years and needs to grow its voluntary fundraising income to allow the charity to develop pioneering new approaches in supporting children who have trouble communicating.

If this sounds interesting please apply with your CV and a supporting statement on how to meet the criteria for the role. Interviews will be held on 16th and 17th December.  

I CAN is committed to equality of opportunity in employment and the safeguarding and welfare of children. We carry out the appropriate vetting and verifications on all staff and this post is subject to an enhanced DBS check. 

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

About the Role:

The post holder will play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The Supporter Experience team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

The main responsibilities of this role will be to:

• Maximise retention of existing supporters and grow the long-term value of the supporter base.
• Maximise the effective use of insight, data and knowledge in building and maintaining long-term relationships with supporters.
• Complete an audit of current supporter journeys across the organisation.
• Through research, testing and analysis, create new supporter journeys to increase engagement and improved income generation.
• Ensure we provide first class supporter care and stewardship through personalising and valuing our donors, fundraisers and volunteers and to build long term relationships.
• Ensure that all teams are enabled and empowered to identify opportunities and resolve issues to improve supporter care, loyalty and supporter retention.

About You:

To be successful in this role you will have:

• Significant supporter/customer care experience obtained from the commercial or charity sectors.
• Proven experience developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
• An understanding of the ‘Supporter Journey’ preferably gained in the charity sector
• Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities.
• Thorough understanding and experience of the principles of stewardship and a proven attitude of customer care.
• Excellent understanding of customer service and complaints management practices.

Why you should apply:

If you are process and data-driven and motivated by providing high standards of customer care, this role is an exciting opportunity for an goal-orientated individual to be able to lead on the mapping of the supporter journey and to build the processes supporting that journey.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

[For Country Offices]: Please do not include photo/Date of Birth/Marital Status/ Religion/Address on your application.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Strong database marketer wanted for a leading international charity!

Database Marketing Officer - Up to £36,637 - London

THE COMPANY
This leading global children's charity work with children in the world's poorest countries to help them build a better future for the children. The Database Marketing and Insight Team has been newly created to maximise the impact of the marketing campaigns.

THE ROLE
In the job of Database Marketing Officer will see you

- deliver targeted data selection for fundraising and marketing campaigns using SQL and manage the data flow for each appeal
- take responsibility for the data imports and ensure that data from external sources is imported in an efficient manner
- carry out organisation-wide requests relating too database marketing
- lead on day-to-day data cleansing and housekeeping tasks

YOU
As successful candidate you'll have

- a track record of data management and maintenance, using a relational database and managing the database in a customer focused environment
- experience of using SQL to export data from a relational database
- a track record of using reporting and analysis tolls, eg FastStats or similar
- experience of managing numerous projects and deadlines concurrently and delivering on time

If you can tick the above, apply online NOW!

Database Marketing Officer - Up to £36,637 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

A great opportunity has arisen for a Direct Marketing Officer for a health related charity in order project manage direct marketing appeals, delivering them on time and in line with plans and tracking budget. The DM Officer will also present to external agencies training to fundraisers on the charity s case for support as well as working on other areas within direct marketing including our the organisation programme.

Interview date:25th November

Start date: 11 December

Key Responsibilities will include:

Assist with delivery of direct marketing campaigns across a range of channels including digital, post and payroll giving. You will work across all aspects of campaigns from coordinating and writing briefs, creative, data, production, fulfilment to producing results.
Undertake the planning and implementation of the digital and print welcome journeys. You ll produce copy as well as Liaising with our data team and external agencies to deliver an excellent supporter experience.
Brief and work with external agencies using service level agreements, including digital, direct marketing, and fulfilment houses.
Work across teams to ensure campaigns are briefed within agreed SLAs and processes are followed/monitored.
Liaise positively with external agencies and internal stakeholders to ensure that all campaigns, publications and materials fall within the charity s tone of voice and brand guidelines, and the charity s policies are adhered to.
Research developments within the not-for-profit sector, particularly around direct marketing and collate information to be used in decision making for developing the direct marketing programme.
Work with your manager to achieve agreed targets for income and expenditure, including ensuring that both are tracked, recorded and reported on, and dealing with any relevant queries.
Set up and produce campaign analysis reports for direct marketing appeals, including recommendations to inform and improve future appeals.
Provide day-to-day administrative support to direct marketing team, as required. Including producing weekly results and commentary on direct marketing appeals as well as raising POs
Undertake other duties that may from time to time be necessary, that are compatible with the nature and grade of this post.

In order to apply you should have the following skills and experience:

Demonstrable fundraising experience of confidently project managing direct marketing appeals across a range of media
Experience of liaising between internal stakeholders and external suppliers, such as printers. Dealing confidently with external suppliers such as creative agencies and fulfilment houses

Experience of writing copy to an excellent standard. Including thank you letters and email communications. You will also have experience of providing insightful feedback on copy and design to external suppliers.
Experience of using and analysing results from a fundraising database, including being able to monitor and evaluate results and ensuring that full records are maintained on the database in the process.
Experience of presenting charity training to fundraising agencies such as telemarketing agencies, face to face or payroll agencies and fundraisers.
Experience of working within agreed budgetary constraints, ensuring that expenditure is maintained within budgets and that income is closely monitored.
Excellent communication skills, including the ability to write clear, concise copy for marketing materials.
Up-to-date knowledge of fundraising approaches and techniques and specifically in direct marketing
Intermediate knowledge of MS Office packages, internet and using databases as relevant to role.

Insight Analyst

As an Insight Analyst, you’ll draft and prepare reports and analysis to help develop and inform the design of RNIB’s services, customer journeys and income.

Insight Analyst Responsibilities:

- Identify analysis needs and utilising customer databases to produce insight, which contribute to the design, development, implementation and evaluation of projects around the organisation.
- Interrogate the supporter databases to produce analysis that inform Fundraising plans and strategy. For example, supporter financial value, supporter profiling and retention/acquisition activity.
- Present and communicate analysis to the relevant audiences.
- Work with data insight tools and practises, including R / Python, SQL, SPSS, Excel, FastStats and Crystal Reports.
- Interface as required with external suppliers to import / export data ensuring data accuracy and advise on data management information requirements.
- Work closely with the Data, Knowledge and Information team to increase the quality and value of data.

Insight Analyst Requirements:

- Knowledge of Customer Relationship Management database systems.
- Experience of using database systems for analysis / evaluation, production of reports, selections and information management – within a fundraising, sales, customer insight or marketing environment.
- Advanced knowledge and experience of MS Word, MS Excel, MS Access, Crystal Reports or similar.
- Ability to lead discussions / meetings to solve problems and develop others’ understanding of database analysis.
- Ability to use relational databases and data analysis software and apply them effectively, including the extraction and analysis of meaningful data.
- Must be prepared to travel and attend meetings and training as required which might involve occasional overnight stays.
- Desirable: Knowledge or experience in the use of econometric/statistic modelling and machine learning.

About RNIB Royal National Institute of Blind People:

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

Location: London, WC1H 9NE

Job type: Full Time, Permanent, 36 hours per week

Salary: between £29,085 and £38,074 per annum depending on experience

You may have experience of the following: Data Analyst, Information Analyst, MI Analyst, Management Information Analyst, Research Analyst, Market Research Analysis, Market Research Analyst, Data Analysis, Customer Insight Analyst, Customer Insight Data Analyst, Marketing Analyst, Marketing Insight, Customer and Market Insight Analyst, Data Insight Analyst, Insight Analyst, etc.

Ref: 90158

Position: Individual Giving Officer
Reference: DL52
Location: MS National Centre, NW London
Type: Full-time (35 hours per week), permanent
Salary: £29,508 to £33,999 plus excellent benefits
Salary Band: Band E, Level 1
Department: Fundraising

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job 
This is an exciting role in the Individual Giving and Legacies team. You will be responsible for planning and coordinating integrated campaigns across a variety of income streams including weekly lottery, raffles and cash appeals and in-memory and in-celebration giving. With a creative, logical and enthusiastic approach, you will have the opportunity to develop and manage a range of on and offline campaigns.

You will have a track record in managing successful direct marketing campaigns from beginning to end, preferably in a fundraising environment.  You will be experienced in the acquisition and/or development of supporters or customers in order to retain support. Project management skills and experience in working with internal and external stakeholders to deliver projects is essential.

We offer 27 days annual leave (excluding bank holidays), a 35 hour working week, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our strategy.

Part of this exciting transformation will include an office move for our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision and therefore we don’t envisage a move before Sept 2020.

Closing date: 9am on Monday 25th November 2019
Interview date: Tuesday 3rd December 2019

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the attached job description.

We are committed to promoting equality and diversity. 
We would be grateful if you could complete the equality and diversity monitoring form and submit it with your application.

No agencies please.

• Do you want to join a ground-breaking, determined and compassionate charity that is leading the fight for child refugees caught in limbo in Europe and elsewhere?
• Are you a digital specialist, passionate about campaigning and fundraising, eager to lead our digital programme and take us to the next level?

Safe Passage International is recruiting a Digital Campaigns and Fundraising Manager.

This is a unique opportunity to be at the centre of our work. Sitting within both our Campaigns and Fundraising teams, you will lead Safe Passage’s digital programme to drive online action; manage, develop and grow our channels strategically; and be the driving force behind us meeting campaign and fundraising goals. You will develop our digital strategy with oversight from the leadership team and implement it through expert, hands-on content creation. We’re looking for an exceptional copywriter who can think strategically and has experience in driving action online, including donations.

We value equality and diversity; strive to build a workforce reflective of the communities we work in; and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. People with lived experience are particularly encouraged to apply.

Safe Passage grew out of the urgent need for child refugees to access their legal right to reach a place of safety. From the initial aim of helping children in Calais to reach the UK in 2015, Safe Passage now has teams in Greece, France and the UK. We work to open and strengthen safe and legal routes to protection for refugee children, and then support their first steps to rebuilding their lives. Since we started work in 2015, we have directly helped 200 child refugees to safety and more than 1,800 children have travelled through the safe and legal routes we have helped open.

Closing date: Thursday 14 Nov, 12pm noon.

For more information, please visit our website. 

To submit your application, click on 'Make an application' and complete all relevant fields on the online application form.

An exciting opportunity has come up for a Data and Impact Manager (Salesforce) to join a wonderful leading health charity on a temporary basis. The purpose of the role involves taking responsibility for leading and managing high-quality data and impact support, ensuring the charity has a rigorous and transparent approach to measuring, understanding, evidencing and communicating their impact, as well as ensuring strategic decisions are supported by clear evidence and enable the charity to become a thought leader in their field.

Main duties include:

• To work across the charity to ensure evaluation and research best practice is embedded in all of the organisation's work.
• To work with the Services and Innovation Team to ensure their services development and design is supported by robust evaluation frameworks, including clinical evaluation.
• To lead the development, management and delivery of a robust framework performance Key Performance Indicators across the charity.
• To develop tools and processes to ensure that impact, evidence and data are used effectively across the charity inform strategic and operational decision making and governance.
• To prepare regular impact and performance reports for management and Trustees through Salesforce.
• To ensure they have the right evaluation and communications systems and processes in place to support innovation, responsiveness and agility - and drive a 'test, learn and improve' methodology across their work.
• To carry out regular and high quality research and analysis into their market, to inform decision making and ensure our services are genuinely responsive to need.
• To develop a new approach to user participation, consultation and insight gathering, to ensure the voices of the people the charity supports are at the heart of our strategic approach and the ongoing development of our services and campaigns.

In order to be considered for the role, it is essential that you possess first class written and verbal skills, In-depth experience of data modelling and analysis using Salesforce, strong track record in the evaluation and monitoring of projects and programmes, including experience of developing and implementing evaluation strategies. You must also have experience of creating a framework/model for capturing information on the impact and reach of services or programmes especially in the health or mental health sectors.

This is an excellent opportunity for an innovative data specialist to apply their expertise to help revolutionise the organisation's existing framework, as well as creating more impactful improvements to the way the organisation uses data. If you think you fit the bill and want to work for a charity that combats discrimination and empowers and supports people, then please apply by sending your CV.

Barnardo's is a 150-year-old charity on a journey to transform children's social care . As part of our 10-year corporate strategy, Barnardo's has committed to becoming a digital organisation . The Digital and Technology team (also known as #futurebarnardos) is part of the Strategy & Performance group. Our team is responsible for leading a transformation of the whole organisation , and beyond it the whole children's health and social care sector - inspiring it to take a user-centric , data-driven approach to all our operations , products and services, and building up iteratively from small beginnings to big ideas.

Our goal is simple: to provide better social care , so that more children and families have better outcomes. Along the way we will make sure our staff are equipped and empowered to provide even better support , local government sees us as visionary leaders, and our charitable donors are inspired to be even more generous in supporting us.

We welcome applications from women, BAME and LGBTQA+ people, people with both visible and non-visible disabilities , and neurodivergent people, as we recognise that these people can be under-represented in our sector. Given the nature of our work, it is imperative that we ensure the widest view possible as we build our products and services.

To learn more about the team we are building, please read our blog post .

About the role

As the data architect in the data transformation team, you will collaborate with other stakeholders across and beyond the organisation to define a shared vision for Barnardo's use of data, to meet users' and organisational needs.

Key Responsibilities :

You will:

* Guide senior stakeholders and sponsors to define and agree data strategies and principles
* Lead data modelling work across the organisation , including collaborating closely with leaders in children's services, fundraising and marketing, business development and corporate services
* Lead the implementation of the new data classification policies, and lead the process to iterate and improve them further
* Work with the Head of Data Transformation to identify and implement the opportunities to move Barnardo's to a simpler, more effective data landscape which enables insight and interoperability in radically simpler ways than at present
* Guide and support the implementation of the landscape, including contributing to the leadership of the management , de-commissioning and archival of data in compliance with data policy

This role can be based in any of Barnardo's regional offices ( Belfast, Edinburgh, Leeds, Liverpool, Birmingham, Cardiff, Greater London and Crawley) , with regular travel to our digital hub in central London, (please see job description for more detail).

We are seeking a dynamic and experienced Operations Manager to provide leadership and management of the Support Service of a long-standing highly regarded young people's mental health charity. 

About Open Door:

Based in Haringey, North London, Open Door is dedicated to improving the mental health and emotional well-being of young people in their transition from childhood to adulthood. Over the past forty three years thousands of young people have turned to Open Door with a range of concerns including depression, anxiety and self-harm. We deliver a range of effective evidence-based interventions to young people aged 12-25 as well as specialist support to parents facing the particular challenges of parenting teenagers.

Open Door operates from welcoming, non-stigmatising community settings which can be accessed by self referral. Since 1976 its main base has been in Crouch End and in 2013 Open Door Tottenham was launched in an area of significant need. We have also worked in a number of mainstream and special secondary schools. We currently work with around 500 young people and parents per year delivering over 5,000 appointments. We are funded by our local NHS CCG, Local Authority, charitable trusts, contracts, fundraising activities and donations. Open Door is a lively, thriving organisation staffed by a team of highly qualified and dedicated clinicians, trainees, administrators and volunteers overseen by a committed Board of Trustees.

The main duties of the Operations Manager include:

• To work closely with the CEO to ensure the efficient delivery of Open Door’s clinical services in its various locations by providing leadership and management of the support service.
• Financial management and administration (production of management accounts; forecasts and budgets; preparation of annual accounts, etc.)
• Line management of up to six administrative staff and volunteers.
• Facilities, office and premises management.
• Management of ICT and troubleshooting IT issues.
• Overseeing data collection, analysis and flow to NHS Digital and funders.
• HR management and administration.
• Governance support including regulatory compliance, policies and procedures; to act as Health and Safety Officer and Data Protection Officer.
• Administrative support of the Board of Trustees and attendance at meetings.
• Participation in income generation, marketing and PR.
• To support the CEO in developing Open Door in line with its agreed Business Plan/Strategy.

To find out more about Open Door see our website.

For full details of this role please see the attached Job Description and Person Specification

Application Process:

To apply for this role please complete the attached application form.

• The closing date for this vacancy is 9am on Wednesday 20th November
• Interviews will be held on Tuesday December 3rd

Senior Social Worker – Strengthening Families Team

Full time, permanent (Part time hours will be considered)

Based in London or Brighton

Starting salary in the range £32,994 - £40,326 per annum plus London weighting of £3,299 per annum if based in London

We are one of the UK’s leading voluntary adoption agencies, rated Outstanding by Ofsted, and have been at the forefront of adoption services for over 60 years, working with local authorities across the country.

We are proud to say that a PACT adoptive family is a PACT family for life and therefore families have access to our adoption support service whenever they need it. 

We have an exciting opportunity for an experienced, qualified adoption social worker to join this important service, as a key member in our Strengthening Families Team.  Ideally, we are looking for someone with some form of therapeutic experience (particularly with trauma and attachment), however we are willing to support the right person to undertake the necessary training.  We would look to support you to undertake some initial Theraplay and/or DDP training in order to build upon your existing knowledge base and to equip you further for this exciting role.

If your passion is to work in a family and child-centered way to help families stay together and address communication and behavioral challenges, then we would love to hear from you.

Interested?  Further details are available on our website.

We look forward to hearing from you!

Closing date: Sunday, 1st December 2019

Interview date:  Monday, 16th December 2019

Interviews will be held in our London Office (Pimlico).

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please.