The Rainbow Centre is a vibrant Christian Charity that supports individuals and families who are experiencing deprivation and hardship in the Folkestone and Hythe area.  

We operate a range of services including the Homeless Support Service, FoodStop - a mobile soup kitchen, a Winter Shelter for rough sleepers, run the Shepway Foodbank and Family Contact Centre.  Additional revenue is provided through our trading arm, the Rainbow Shop. We have a small staff team which is supported by over 300 volunteers.

We are looking for a highly motivated individual to lead and inspire the team of staff and volunteers and move the charity forward as it seeks to develop its services further in the light of changing needs.  The Rainbow Centre is a charity at the heart of the community, so this is your chance to make a real difference at a local level. 

How to apply

If you are interested in applying, your application should comprise:  

• A covering letter outlining your motivation and relevant experience for the role.  Please ensure that you give details about your Christian faith as this is an Occupational Requirement for this position. 
• A full CV, including educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements. 

The closing date for applications is noon on Tuesday 7th January 2020.  Enquiries about the job role can be made to the email stated in the covering letter. 

Interviews will be held on Friday 17th January and Monday 3rd February 2020 
 
 

Please note that we will consider applications for interim cover between now and the recruitment of a permanent member of staff.

Job purpose

This post is designed to ensure

1. All staff are well trained in data management, and
2. all projects’ charitable work is thoroughly documented.

The evaluation officer will train staff, and then check that all required data is being:

• Fully captured
• Accurately recorded
• Correctly reported
• Kept secure

Alongside this training and assessment, the evaluation officer will document all projects’ theories of change. I.e. understand their inputs, the work done, what are the outputs, outcomes and impact. This will lead into further developing the types of data we collect.

Key tasks

• Drawing up written theories of change for all work strands through team workshops
• 1:1 training in Charity Log and Excel for staff, students and volunteers
• Charity Log reporting – assessing success of data entry (completeness and accuracy) and reporting back regularly to individuals and their line managers
• Data collection: design, implementation and maintenance
• Collecting confirmations that trainees have understood individual training elements

Experience/ Skills/ Attributes

Essential

• Effective Excel skills
• Strong verbal and written communication skills
• The capacity to be assertive about requirements
• Unfailingly polite
• Strong commitment to data protection
• Ability to work independently and as part of a small team.
• Ability to assist in creating effective and efficient systems for gathering and analysing complex data.

Desirable

• Experience of databases e.g. Charity Log, Salesforce etc
• Experience of Theories of Change
• Experience of delivering training
• Experience of running workshops
• GDPR knowledge

Knowledge & Understanding

• Understanding of Confidentiality in practice
• Understanding of Equality & Diversity in practice
• Understanding and commitment to Staff professional development
• Understanding and commitment to ensure compliance with the legislation and internal policies and procedures
• Good contextual knowledge of local community and social/cultural constraints, realities and organisational relationships

An exciting opportunity has arisen with the Scottish SPCA, Scotland’s animal welfare charity, for two Fundraising Engagement Officers, based in Dunfermline. There is a full time and part time position.

We are looking for someone with strong relationship management skills to help build ambassadorship for fundraising across the Society, supporting colleagues to deliver an excellent supporter journey.

The successful applicant will have demonstrable relationship development skills and experience.  Excellent communication skills are essential, as well as strong research skills to help identify prospective fundraising support.  We’re looking for applicants who have great social media skills and a friendly, outgoing approach to building sustainable long-term relationships which support our fundraising.

Applicants should have relevant experience in a similar charity or marketing environment and the desire to make a difference to the lives of the thousands of animals rescued by the Scottish SPCA every year.

The full time position is Monday to Friday, 9am to 5pm with occasional evening and weekend work.

The part time position is 17.5 hours per week with occasional evening and weekend work. Fixed days of work can be negotiated at interview.

Applicants must be able to commute to Dunfermline. A UK driving licence is essential.

For further information relating to these positions, please click on the job description.

The closing date for applications is Monday 30 December 2019. First telephone interviews will be held week commencing 6 January 2020. Applicants invited for interview will be informed by phone or email. If you have not received a response from us by Friday 3 January 2020, your application has unfortunately been unsuccessful on this occasion.

Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer.

Scottish Charity No SC 006467

Database Officer

Benevolent Charity

Temp

£17.58 per hour

London

Charity People are excited to be working with one of the UK's leading Benevolent Charity in their search for a Database Officer to join their Data & Insight Team.

This organisation provides help and support for organisations in the media industry. They champion wellbeing at all stages of the career journey by offering career coaching, networking opportunities, grants, masterclasses and general career guidance. In essence, this organisation helps to keep all parties in the media industry connected and well informed.

The organisation is going through a period of significant growth and is looking for a Database Officer to help inform business strategy and direction. As the Database Officer, you will be responsible for the development of the organisation's data capacity to inform and influence business decisions. You will lead on database development by assessing business needs, troubleshoot user issues, data cleansing, and working with different teams to collate and report contact data. As Lead on database development, you will oversee data management and ensure that data practises follow internal policies and GDPR guidelines.

We are looking for confident, approachable and diligent applicants, able to work effectively with limited supervision and guidance. You will be highly organised, have a keen eye for detail and be comfortable working in a high-paced environment on a diverse set of tasks. You will also have the ability to work confidently and accurately with large volumes of data in order to make informed decisions and recommendations. Proficiency with CRM databases, specifically Raiser Edge is essential.

If you would like to apply, please send you CV to Zelda Leader ([email protected]) ASAP!

Prospectus is thrilled to be working with SPANA in their search for a Database Officer. SPANA's goal is simple: to improve the welfare of working animals in the world's poorest communities. Through three key areas treating, training and teaching they are inspiring others to act in the best interests of working animals while also providing practical, professional and sustainable solutions today.

The overall purpose of this role is to support the Database Manager to produce accurate and GDPR compliant data selections from a complex database, manage the data flow for assigned appeals, ensuring income is processed and reconciled accurately and within agreed time frames, and support the Fundraising team by producing reports, KPIs and analytics. Assisting with generating e-newsletter lists, adding new subscribers and providing cover for database tasks when required is also part of this role. You will maintain the helpdesk inbox, identify potential weaknesses in the database and help create and implement new systems and processes to improve the database.

To be successful as a Database Officer, it is essential to have CRM experience (ideally Raiser's Edge), including experience of creating data selections, queries and segmentation for appeals. You will understand the importance of data cleaning and quality enhancement, be able to organise and prioritise varied workloads, plan effectively and work to tight deadlines.

A full job description will be provided to candidates shortlisted by Prospectus.

Please note this position may close earlier than advertised as CVs are being reviewed on a rolling basis, so apply now!

Reporting to the Chief Executive this role will suit a professional who brings both a strategic approach to work but also the necessary hands on attitude to getting things done. 

This opportunity is likely to be of interest to  an existing database manager looking to broaden their experience into using data proactively for future planning, or an Office Manager with broad experience across the 'office functions' which includes using databases.

As a small charity (c10 in team), this is a varied role which will see you managing the general office operations which include administration, finance, first line HR procedures, premises, facilities, supplier and contract management in addition to being the lead on the database (Salesforce). You will need to be someone with the ‘hands-on’ approach to management and team working, including with volunteers, which is essential in a small but ambitious charity punching above its weight in volume and service delivery.

While charity sector experience is preferred it is not essential. You are welcome to apply if you bring demonstrable database and operations experience gained in the wider not for profit, social enterprise or commercial sectors.
If this sounds of interest and you believe you fit the criteria then we would be pleased to hear from you.

Application is by way of CV and Supporting Statement.

Computer Aid is looking for an experienced and enthusiastic data officer to join our team in East London. Applicants must be experienced in the use and maintenance of an Act! based system and have good  basic digital skills including the use of Microsoft Office and 365. The post holder will be required to undertake research, interrogate external databases and provide analysis to support our income generating activities.

Shortlisted candidates will be interviewed on Thursday 19 December. 

Are you passionate about Individual Giving and ready to join a growing fundraising team in the leading national charity for people living with allergies?

Over the last year Allergy UK has been working to embed a fundraising culture across the organisation and by committing to invest in a sustained Individual Giving programme, as well as maximising our other income streams.  We are now looking for a talented, enthusiastic direct marketer to take on the role of Individual Giving Fundraising Officer.

The successful candidate will be a dynamic, ambitious, enthusiastic, focus driven direct marketer who will help to develop donors to increase income for long term sustainability.  

Key responsibilities will be:

1. Plan and budget for activities to recruit and develop regular donors and cash givers to Allergy UK. 
2. Devise, implement and manage initiatives such as direct mail, email and social media marketing to attract new donors, working closely with the Communications team
3. Design and manage donor development activities to ensure donors continue or increase their donations
4. Build strong inter-organisational relationships with colleagues across Allergy UK, including Clinical Services to ensure excellent, engaging and targeted donor experiences.
5. Provide Fundraising Manager with full results of fundraising campaigns and contribute towards quarterly financial reviews and the forecasting of pipeline income
6. To maximise Gift Aid income and ensure full regulation compliance for designated areas of work by identifying opportunities, responding to regulation changes or recommendations and implementing quality control
7. Work closely with the team to monitor, analyse and segment the fundraising database (Salesforce) and ensure all Individual Fundraising activity is fully risk assessed. Ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements and with Allergy UK’s policies and procedures.
8. Effectively project manage suppliers and 3rd parties to ensure value for money.

Additional:

• Subject to a three month probationary period.
• Allergy education/training provided.
• 35 hour week; Monday – Friday, 9-5 (1 hour for lunch)
• Role based in Sidcup, Kent

Career benefits:

• Competitive salary £27,000 - £30,000 depending on experience
• Flexible Working
• Excellent annual leave allowance: 28 days per annum (additional to bank holidays)
• Pension scheme, 5% employee, 3% employer
• Free parking

The Middle East and North Africa Casework Officer is responsible for death penalty casework and administration support to Reprieve clients and support to partner organisations and lawyers in the Middle East and North Africa region.

You will be an integral member of the Middle East and North Africa Team, and will work closely with the Media, Campaigns and Digital, and Policy teams and the Directors.

You will be someone whom clients, family members, colleagues and partner organisations feel confident to approach for professional casework support and much more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Middle East and North Africa Project Lead or the Directors.

You are a positive person with a can do attitude, excellent drafting, administrative and organisation skills, a minimum of 3 years of casework experience, a great ability to multitask, a willingness to muck in on all tasks big and small, humility and a passion for Reprieve’s work.

This is an office-based role and your presence is important during core office hours. This is a role that requires significant travel and work outside of core office hours from time to time.

Please see job description for full details on the role and how to apply.

The role: Target Ovarian Cancer has an exciting role for a part-time, one year’s maternity cover Finance Officer. Reporting to the Director of Finance and Corporate Services, you will cover all aspects of our day to day finances with opportunities to get involved in other areas of the charity. Your proactive approach will be a good fit with our friendly, enthusiastic teams.

The charity: Target Ovarian Cancer is a dynamic and fast moving charity dedicated to achieving a long and good life for every woman with ovarian cancer. Our work is distinctive because we tackle the three biggest barriers to progress – late diagnosis, the lack of new treatments, and the isolation so often felt by women. A truly rewarding place to work, our greatest strengths are our enthusiastic and committed team and the amazing women we work with and support.

Benefits: The role is 22.5 hours (0.6 FTE) and can be flexible across the week to fit with your other commitments. We offer 25 days holiday (pro-rata) plus bank holidays, rising to 30 days (pro-rata) after two years’ service. We also offer 5% employers’ pension contribution and an employee assistance scheme. We provide full training in the role, together with development opportunities to attend supporter and other events.

To apply:  Please apply with your CV and a covering letter detailing why you are interested and how your skill set meets the requirements of the role to Alex Horsup, Director of Finance and Corporate Services as below, with the job title as the subject. Applications will not be considered without a covering letter. Applications close midday Monday 23 December 2019. Interviews will be held in early January 2020.

Are you looking for an exciting challenge with a charity on a pedalling revolution?

Cycling UK, the national cycling charity, is aiming to inspire a million more people onto their bikes and needs an enthusiastic and engaging Cycling Development & Training Officer in London  to help us.

You’ll be responsible for delivering the Community Cycle Club programme and Cycling UK training courses across the area, working with community groups, managing key local relationships and robustly monitoring the impact of the programme. You will support a sustainable network and build capacity for cycling, with the development of volunteers and training of leaders a priority for success.

You will be a key local contact across the network of Community Cycle Clubs and stakeholders, enabling opportunities to cycle in an inclusive manner. This will work to increase levels of physical activity, encourage cycling as a mode of transport and present pathways to cycling as a sport.

This is a 12 month fixed term post with potential to extend subject to to funding.

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.

Salary: £28.000 pro rata

Role: Part time 6-months fixed term contract

Benefits: Pension, 25 annual leave + 2 days of religious/cultural leave pro rata

Start: ASAP

Reporting to: CEO of HOPE not hate Charitable Trust

HOPE not hate Charitable Trust (HNHCT) is the UK’s leading anti-extremism charity working in communities to offer an antidote to those who seek to divide. We are now looking for a Support and Development Officer to assist the CEO of HNHCT in his role in the Anti-Muslim Hate Working Group (AMHWG).

Role objective

To assist the Chair and the Executive, of the AMHWG providing administrative and project management support to ensure the work plan of the AMHWG is delivered. The work plan is set by the independent members of the AMHWG, overseen by the Chair and the Executive, in conjunction with the Secretariat based ta MHCLG. Final sign-off is agreed by the Minister based at Ministry of Housing, Communities & Local Government (MHCLG).

The independent members of the AMHWG have an ambitious work plan for the next twelve months to deliver high level roundtables consulting communities and stakeholders to better understand Islamophobia, roadshows to raise awareness of the work of the AMHWG and capacity building workshops to empower communities to work together to combat anti-Muslim hate crimes, sentiments and attitudes, around the UK. Alongside these work streams the independent members of the AMHWG also plan to deliver two research reports and two campaigns.

Whilst Independent members will lead on individual work streams they will require operational and administrative support from the Support and Development officer.

People

The person in this role is to be jointly recruited and managed by the Chair of the AMHWG and the CEO of HNHCT, so that whilst they are supporting the Chair in their role and the Executive, they are part of the HNHCT Team. The person in this role where appropriate would provide support to CEO of HNHCT in projects that are part of the work of the AMHWG work plan, for example research and counter narrative work. 

• Primarily liaise with the Chair of AMHWG and CEO of HNHCT
• Liaise with where necessary the Executive
• Support and facilitate Independent Members to deliver their work streams.

Skills and Experience

You’ll be a self-starter with experience in juggling different tasks, being able to communicate with a range of people and strong organisational skills. You’ll also need to be able to produce written material therefore need good written, research and communication skills. You will be a good fit if you have a keen interest for the tasks and the work of the AMHWG as well as understand and support HNHCT work. 

Core Responsibilities

The primary task of the Support and Development Officer is to facilitate and provide operational support to ensure the above work plan is delivered. This will entail in delivering the following tasks:

• Leading on administrative tasks, including:
• Organising monthly conference calls for the independent members of the AMHWG.
• Answering telephone enquiries
• Answering emails
• Booking rooms/ venues
• Arranging catering for events where necessary
• Organising travel and accommodation where necessary
• Dealing with correspondence and routine tasks (e.g. photocopying, mailings, filing, database entry)
• Taking meeting notes as delegated by the Chair
• Writing letters as required and reports following events conducted by AMHWG members
• Assisting with the production of papers for meetings
• Assisting with the safe keeping, good condition and storage of records
• Providing administrative support to AMHWG members
• Undertaking such other duties as may from time to time be required for the smooth operation of the group
• Maintaining the WordPress website for the independent members of the AMHWG, as well as creating and maintaining a social media presence for the independent members.
• From time to time the person in this role might be expected to write a press release and send out press statements.
• Write an annual report for the independent members of the AMHWG.

There is scope for the person in this role to develop work on anti-Muslim hatred and Islamophobia, with sign off from the Chair of the AMHWG and CEO of HNHCT, this might include developing research, a short survey or organising an event, all of which will help the AMHWG meet its objectives.

Other additional tasks might be set depending on how the work plan evolves.

Reporting

The Independent members of the AMHWG are required to report to the wider AMHWG on a quarterly basis, the Support and Development officer will help the Independent members in this by collating information and writing up into a short briefing to be circulated ahead of each quarterly meeting.

They will report on a monthly basis with the Chair/Director on progress made on agreed tasks and objectives. Tasks and objectives will be agreed in advance with the Chair / Director and a weekly check in with Chair.

Flexibility

Some flexibility is required of the person in this role to ensure they can attend meetings which may not coincide with their regular working days, as date and times for quarterly AMHWG meetings are set by Ministerial diaries. Further as the AMHWG is a cross government working group there may be times when meetings with other government departments take place outside regular working days and the person in this will be required to attend. Some travel will also be required to support regional events. Occasional weekend work might also be required.

Application

We believe that our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team. We do not require degree-level formal education.

To apply, please submit your CV and cover letter by the 30th of December 2019. Application closes at midday. We aim to interview successful candidates on 8-9th of January 2020.

Your cover letter should be no longer than 500 words, and explain how your experience matches the criteria we’re looking for. We welcome links to examples of your work, but this is not a requirement. Your CV should not be longer than 2 pages. 

We are seeking an organised and proactive individual to join us as a Legacy Case Officer and help ensure that gifts in Wills are received in accordance with our supporters' wishes and in compliance with the law and Save the Children's legal obligations as a registered charity.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don't rest until the work is done.

In addition to managing a caseload of largely pecuniary and specific legacy files, as Legacy Case Officer you will be responsible for the maintenance of our legacy database and for providing a support function to the team. Working with colleagues within the wider department, you will also contribute to the development and implementation of strategies to grow future income. In addition you will:

• Ensure that all incoming correspondence and income is received and recorded correctly
• Manage the administration of pecuniary legacy case files to ensure that Save the Children receives the maximum benefit to which it is entitled

• Communicate gratitude to bereaved relatives and executors sensitively and effectively
• Enable the effective planning of Save the Children's work, being accountable for estimating and forecasting legacy payments.

To be successful you will have good all-round administrative abilities, including data entry skills, experience of databases and a high level of computer literacy. You will have an interest in legacies that are left to charity (gifts in Wills), ideally with experience in a legacy, probate or charity administration role. With an excellent attention to detail, you will also have:

• An ability to demonstrate empathy whatever the circumstances
• Good interpersonal skills and enthusiasm for building strong relationships
• Skills in multi-tasking and in effective organisation and prioritisation of workload
• Excellent written and verbal communications skills
• An understanding of team working and the ability and flexibility to work within and provide support to a team
• Experience of working in a customer facing role and of writing customer care letters.

Experience or knowledge of probate law or legacy administration and knowledge of the CARE and First Class databases would be an advantage.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Closing date: 22nd December 2019