Fixed term contract until June 2025

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for an empathetic Referrals Officer to play an important referrals response role as part of a vital new contract.

Key Responsibilities: 

The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 12,000 adult victims of modern slavery and human trafficking since July 2011.

Responding to referrals by First Responders to our free, confidential 24 hour Modern Slavery Referral Line in order to support adult potential victims of modern slavery is the challenge that awaits you here. Indeed, we’ll count on you to use your knowledge, skills and experience to accurately assess eligibility for support and undertake safeguarding risk and needs-based assessments on a case by case basis. Liaising with relevant interested parties to identify safe and appropriate initial, and subsequent, placements in England and Wales and manage all aspects of each referral in line with operational guidance and procedures will be important too. And, when it comes to completing client records and other relevant service documentation, maintain a case management system or providing cover for the Contracts Administrator, again, we’ll rely on you to deliver.

You will need:

• Experience of receiving and assessing referrals by telephone and face-to-face, with the aid of an interpreter where necessary, with similar client groups in a trauma informed context

• Empathy with issues that relate to asylum, homelessness, substance misuse, mental health and general vulnerability and an interest in alleviating and supporting the distress caused to victims 

• An understanding of needs based and risk assessments, good administrative skills, proficiency in the use of Microsoft Office and a Case Management System or database

• The ability to remain calm under pressure, .lots of self-motivation and the ability to work enthusiastically as part of a team

• A flair for developing and maintaining effective partnership working with sub-contractors, volunteers and other relevant stakeholders

• Outstanding time management skills, a proven ability to multi-task and a willingness to participate in a 24/7 shift rota to include weekends and Bank Holidays and travel within England and Wales

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme. 

We positively welcome candidates with lived experience and if you can demonstrate that you meet the minimum essential criteria you will be invited to an interview. 

Appointment subject to satisfactory references, proof of right to work in the UK and an enhanced DBS Check will be required.

Closing date: 28th September 2020. We reserve the right to close this advert earlier should we feel we have received sufficient applications.

CVs will not be accepted.

Promoting equality in the workplace

Fixed term contract until June 2025

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for a well-organised Contracts Officer to play a vital support role to the Contract Director of an exciting new contract.

Key Responsibilities: 

The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 12,000 adult victims of modern slavery and human trafficking since July 2011.

As Contracts Officer, you’ll be the first point of contact for the Contract Director and responsible for creating and maintaining critical contract documentation and deliverables including contract variations, the RAID Log and internal project plans.  You will progress and coordinate the timely delivery of internal and external reporting  requirements and ensure the Contract Director is always fully briefed. We’ll also rely on you to schedule and coordinate meetings and conference calls and prepare and distribute relevant papers. Developing and implementing robust systems and processes to ensure you’re able to effectively deliver on your objectives will be important too, as will establishing effective operational relationships with key front-line delivery partners that prioritise the needs of service users across all areas of operational activity.

You will need:

• Proven experience at a similar level within an external supply chain environment

• A solutions-focussed approach and the ability to think critically and creatively and impact on, and influence, performance and outcomes 

• A proven ability to develop and maintain effective working relationships with colleagues and external stakeholders at all levels using your excellent all-round communication skills

• Strong attention to detail, effective time management skills and the ability to prioritise work in response to tight deadlines

• Proficiency using IT software packages, with intermediate level skills in Word, Excel, databases and email

• A willingness to travel to work locations within England and Wales, with occasional overnight stays, as required

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme. 

We positively welcome candidates with lived experience and if you can demonstrate that you meet the minimum essential criteria you will be invited to an interview. 

Appointment subject to satisfactory references, proof of right to work in the UK and an enhanced DBS Check will be required.

Closing date: 28th September 2020. We reserve the right to close this advert earlier should we feel we have received sufficient applications.

CVs will not be accepted.

Promoting equality in the workplace

Fixed term contract until June 2025

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for an enthusiastic Data Analyst to play a vital support role on an exciting new contract.

Key Responsibilities: 

The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 10,000 adult victims of modern slavery and human trafficking since July 2011.

As a Data Analyst, you’ll be responsible for supporting the effective delivery of contractual requirements, particularly relating to the collation and reporting of management information and trend analysis. We’ll also rely on you to provide training in the use of our case management system (CMS) and manage the secure processes related to the disclosure of data, including Subject Access requests. Building and producing weekly, monthly and quarterly reports, compiling management review information packs, responding to ad hoc requests for data and monitoring and reviewing usage of the CMS – these are just some aspects if this interesting and varied role.

You will need:

• Strong proven experience in the use of case management systems, advanced Excel skills and the ability to extract and analyse large data sets, accurately and to tight deadlines

• A proven ability to think critically and creatively and impact on, and influence, performance and outcomes using a solution-focussed approach

• The communication skills it takes to develop and maintain effective working relationships with colleagues at all levels

• Excellent organisational and time management skills, strong attention to detail and the ability to prioritise a busy workload

• A flair for report writing and the confidence to create and deliver presentations to a varied group of internal and external stakeholders 

• A track record of developing, implementing, documenting and continuously improving processes and procedures and systems to ensure the delivery of objectives 

• A willingness to travel to work locations within England and Wales with occasional overnight stays, as required

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme. 

We positively welcome candidates with lived experience and if you can demonstrate that you meet the minimum essential criteria you will be invited to an interview. 

Appointment subject to satisfactory references, proof of right to work in the UK and an enhanced DBS Check will be required.

Closing date: 28th September 2020. We reserve the right to close this advert earlier should we feel we have received sufficient applications.

CVs will not be accepted.

Promoting equality in the workplace

Birmingham or London based applications considered.

Hours: Part time at 60% (average of 3 days per week– structure of working week can be discussed, Monday's/Thursday’s are required). Additional hours per week will be available as further funding becomes available. 

Initially reporting to the CEO

As the Sophie Hayes Foundation embarks on an exciting phase of growth and development,supporting more women survivors of Human Trafficking, the Volunteering and Survivor Network Supervisor will become a valued member of the organisation’s new Senior Management Team

The right candidate will focus on creating and delivering the Volunteering and Survivor Network programme, ensuring the needs of the women survivors are met through increased opportunites for volunteers and partners.

VOLUNTEERING PROGRAMME: CORE ACCOUNTABILITIES

To oversee the three R’s of volunteering: Recruitment. Retention. Recognition this role will:

1. Create and deliver the organisations Volunteering Strategy (VS) and Volunteering Programme (VP) by including existing volunteers, staff, and partners
2. Incorporate individual, corporate and community volunteering opportunities and activities
3. Liaise with all staff regarding volunteering opportunities
4. Attend meetings within the organisations as and when necessary
5. Ensure the Blackbaud Etapestry database for volunteers is maintained within all regulatory requirements
6. Carry out monitoring and analysis of all aspects within volunteering and volunteers
7. Write and present regular reports for senior management and committees
8. Arrange regular appreciation events for volunteers
9. Ensure that the values and behaviour of volunteers align with the organisation.
10. Create and regularly update the Volunteers Handbook and other relevant documents and publications
11. Produce a quarterly volunteer’s newsletter and to maintain a social media presence and respond to volunteer enquiries
12. Be available to work outside office hours to carry out volunteering training events and to interview prospective volunteers
13. Undertake such other duties within the competence of the postholder which may be required from time to time
14. Identify corporate, community partnerships to increase volunteering support for survivors of human trafficking
15. Host visits from external organisations and individuals to promote the organisations mission and vision
16. Create recognition events honouring all external support

SURVIVOR NETWORK: CORE ACCOUNTABILITIES

1. Deliver the organisations Survivor Network (SN) programme and quarterly events across all 3 SHF locations
2. Ensure all SN events are integrated into the organisations Employability Programme
3. Ensure the Blackbaud Etapestry database for SN events is maintained within all regulatory requirements
4. Carry out monitoring and analysis of the SN programme and events
5. Write and present regular reports for senior management and committees
6. Ensure that the values and behaviour of the SN programme and events align with the organisation.
7. Create and regularly update the SN programme handbook and other relevant documents and publications
8. Produce a quarterly SN newsletter and maintain a social media presence and respond to SN enquiries
9. Be available to work outside office hours to carry out SN events
10. To undertake such other duties within the competence of the postholder which may be required from time to time

ESSENTIAL

MINIMUM 3 -5 YEARS SUPERVISING VOLUNTEER PROGRAMMES

• Experience of programme or project management in a charity context. (creation, review, delivery)
• Creating and delivering KPI's and all reporting tools
• Empowering and Equipping Others: Experienced in teaching or facilitating others and bringing out the best in those around you.
• Experience in building alignment with partners and stakeholders over a shared agenda. 
• Experience in influencing others for a common goal and managing complex stakeholder relationships

BEHAVIOURS 

• Leadership: Able to set vision and inspire others to bring them with you.
• Strategic thinking: Can look ahead, spot and mitigate challenges and leverage opportunities.
• Programme Management: Can manage programmes effectively and efficiently.
• Autonomy: Self-leadership and personal initiative 
• Organised: Able to process details, create structure and follow process. 
• A coaching mentality: Focused on developing self and others, self-aware, open to learning, giving and receiving feedback. Lives the Sophie Hayes values and culture. 
• Responsibility: You do what you say you will do and take accountability.
• Collaborative: You work well with others, form partnerships and can balance challenge with support
• Flexible: Able to support where needed. 

DESIRABLE

1. Knowledge and understanding of the human trafficking and modern-day slavery sector
2. Experience of using social media and digital communication tools 

The people that we work with come from all over the world and have a wide variety of beliefs, experiences, backgrounds. We are committed to sharing reflecting this rich diversity amongst our staff, volunteers and trustees and would strongly encourage applicants from minority and under-represented groups

However, this post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 20

Fixed term contract until June 2025

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for an astute Quality Manager to take responsibility for the quality aspects of a brand new contract.

Key Responsibilities: 

The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 10,000 adult victims of modern slavery and human trafficking since July 2011.

As Quality Manager, you’ll be responsible for leading the development of the Quality Management System and continuous improvement cycle across the Modern Slavery Contract. Ensuring we maintain ISO accreditation standards and meet our contractual obligations to continually improve performance across the supply chain, while maintaining absolute focus on the delivery of excellent victim care across the contract, will be key to your success. We’ll also rely on you to coordinate and participate in the completion of quality assessments and audits and provide training to ensure quality policies and practices are adopted and can be evidenced. 

You will need:

• Significant experience at a similar level within a quality management/risk management environment and a proven background in operational change management and delivering business improvement outcomes

• Strong knowledge of ISO standards, implementing ISO audits, and developing, maintaining and continuously improving ISO compliant processes and management systems

• The ability to think critically and creatively, a solutions-focus and a proven ability to impact and influence performance and outcomes

• A flair for quickly developing strong, successful and collaborative working relationships at all levels of seniority within an organisation, as well as with external partners and sub-contractors

• Excellent organisational skills, attention to detail, effective time management and the ability to prioritise work, often to tight deadlines

• Proficiency using Microsoft Word, Excel, PowerPoint, Outlook and database systems

• A willingness to travel to work locations within the territory with occasional overnight stays, as required

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme. 

We positively welcome candidates with lived experience and if you can demonstrate that you meet the minimum essential criteria you will be invited to an interview. 

Appointment subject to satisfactory references, proof of right to work in the UK and an enhanced DBS Check will be required.

Closing date: 28th September 2020. We reserve the right to close this advert earlier should we feel we have received sufficient applications.

CVs will not be accepted.

Promoting equality in the workplace

CRASAC has received funding from the National Lottery and the Government to support us with the impact of COVID on our services and we are recruiting to the following post to expand our award-winning team.

You will support the review and development of the Counselling service and contribute to operational day to day management. You will support the delivery of high quality, efficient services that meet client needs. You will supervise and develop the Counsellors and ensure performance can be evidenced to key stakeholders. You will carry your own clinical caseload.

You have management experience and extensive experience of providing trauma focused counselling/therapeutic practices to a wide age range. You have a minimum qualification of Diploma Level 4 in Counselling / Psychotherapy or equivalent.

Further details are in the job description and person specification. To apply please download and complete an application form, and upload it via the link included in the form and on our website jobs page. Deadline for receipt of applications is 4th October 2020.

Thank you for your interest in working with CRASAC.