2 Database officer jobs in Holborn, Greater London
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At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.
This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.
You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.
What makes this opportunity different
This role offers more than traditional database administration.
Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.
You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.
What you’ll be doing
You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:
- Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
- Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
- Delivering clear training, guidance and practical support to CRM users
- Managing data imports, cleansing, audits and database administration
- Monitoring data quality and improving how supporter information is recorded
- Working with stakeholders to understand their needs and improve systems and processes
About you
You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.
You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.
You’ll bring:
- Proven ability to learn new systems quickly and develop advanced knowledge
- Strong data manipulation skills using Excel, Access or comparable tools
- Highly developed problem-solving skills
- The ability to investigate data or system issues methodically
- Experience managing several stakeholders and competing requirements
- The ability to draw out requirements and translate them into practical improvements
- Strong communication skills and the ability to explain technical information clearly
- A proactive approach and a high level of initiative
It would be helpful, but not essential, if you have
- Experience of working within a charity
- Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
- Experience using ImportOmatic or a similar data import tool
- Experience designing and delivering systems training
- Experience creating user guidance or process documentation
- Experience supporting CRM adoption or system change
Benefits:
- Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
- 27 days’ annual leave plus bank holidays, rising to 29 days after five years
- A contributory pension scheme with employer contributions of up to 6%
- Life insurance for eligible pension scheme members
- Enhanced maternity and adoption leave and pay
- Employee assistance and confidential counselling services
- Flexible working options
- Subsidised on-site canteens
- A bright, modern Chelsea office close to South Kensington station
- The technology and equipment needed to work effectively from home
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all
Registered Charity
101 - 500
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Thank you!
About Us
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The Role
The Development Team secures vital funding to support core programming and public engagement, exhibitions, collections care and major capital projects at Royal Museums Greenwich. We work with philanthropists, companies and trusts & foundations, building a community of generous and loyal supporters from our Patrons Circle and legacies to major grants and corporate partners. Our current focus is to secure a team target of £2M revenue income in this financial year, and deliver the funding needed to deliver First Light, a landmark capital transformation of the Royal Observatory Greenwich.
This is an exciting time to join this busy, tight-knit fundraising team, to work across all fundraising disciplines and to play a vital role in our future success.
Reporting to the Senior Manager: Development Business Operations, and working with all our fundraisers, the post holder will play a vital role in creating action led prospect pipelines.
Key responsibilities include the identification and assessment of new prospective donors to increase Royal Museums Greenwich's donor pool - based on a solid understanding of current projects and priorities. Prospect pipeline activity will be supported by detailed research profiles and due diligence, ensuring that fundraisers are informed and focussed and to ensure prospect cultivation actions and deadlines are regularly recorded, kept on track and on target.
The role is responsible for maintaining the department's systems, processes and data - always aware that effective management maximises income generation and donor engagement and always seeking improvement in these areas. This role has responsibility for day-to-day management of, and training on, the fundraising database: Blackbaud’s RE NXT. The database is a vital tool in recording fundraising opportunities and actions, recording gifts, stewardship and donor interactions with Royal Museums Greenwich. As such, a good understanding of data protection law and how it is applied will play a large part in this role.
The successful candidate will have a track record in successful research, an interest in the heritage sector, and will demonstrate strong writing and analytical skills. They will be able to work on their own initiative, as well as having an understanding of the importance of data management and how process improvement can lead to more efficient working.
This is a full-time, permanent role in Band 6 - Management and Competent Specialists. Core hours of work will be 36 hours per week, Monday to Friday between 9am - 5pm, with an additional hour to be worked as agreed upon with management. Occasional evening working will be required - as part of the wider team - to support fundraising events.
Salary: £31,400 per annum.
Prospective candidates are encouraged to read the attached Job Description and Person Specification before applying.
Please be aware that we are unable to sponsor visas.
Please also note that due to our commitment to internal opportunities for current staff, internal candidates will be considered first for this role.
Interviews are pencilled in for the week commencing Monday 5th October.
Benefits
We offer:
• A generous pension scheme
• 22 days annual leave (rising to 25 after 1 year) plus bank holidays
• 40% discount in our cafés, 30% in our shops
• Interest-free loans (travel, bike, gym, learning)
• Free Life Assurance Scheme covering you for 2 times your annual salary
• Free entry to exhibitions at partner museums and galleries
• Flexible and hybrid working options
• A culture that celebrates individuality, collaboration, and innovation
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
Non Charity Employer
501 - 1000
Discover amazing stories of the Sea, Space, History and Creativity
