Debt quality officer jobs

As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals.

With the continued implementation of our new Salesforce CRM, you will ensure its successful integration and optimisation while also overseeing the architecture of other critical technologies across the organisation.

This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 6th August 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For more information about the role, please download our Recruitment pack.

Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.

We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.

This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.

To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..

Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.

Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.

We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.

Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.

You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.

This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.

You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England as part of the Resettlement Asylum and Integration (RAI) department.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Programme Finance Manager leads financial management for the IRC UK RAI programme, acting as the programme team’s day-to-day finance partner — embedding financial thinking into programme decisions rather than just reporting on them after the fact. The postholder drives high-quality financial processes across the full programme cycle — from contract reviews and budget proposals through to financial planning, reforecasting, reporting, performance monitoring, risk management and compliance.

The postholder line manages the Programme Finance Officer and is responsible for building the capacity of the wider programme team on finance processes. They bring curiosity and enthusiasm for exploring how AI tools can improve the quality, efficiency and accessibility of financial management in day-to-day work.

KEY ACCOUNTABILITIES

Strategy, Planning and Finance Business Partnering (30%)

• Contribute to the IRC UK RAI annual planning cycle, working alongside the Director of Programmes UK to develop financially sound programme strategies and multi-year budget frameworks.

• Provide strategic financial insight and analysis to inform programme decisions, including scenario modelling, cost-benefit analysis and funding gap assessments.

• Act as a trusted finance partner to programme leads, translating financial data into clear, actionable insight and embedding finance into programme design, delivery and decision-making from the outset.

• Develop multi-year financial models and funding scenarios to support the sustainability, growth and diversification of the RAI UK portfolio.

• Partner with programme leads to shape new business and funding strategies, advising on financial viability, pricing and resource allocation.

Budget Monitoring and Planning (25%)

• Lead on the preparation of project budgets to support timely, accurate and complete proposals to donors, ensuring compliance with all donor guidelines.

• Coordinate with IRC’s global headquarters on updating and maintaining the operating budget and reforecasts.

• Prepare budget guidelines and scenario plans to assist programme managers in formulating budgets and spending plans.

• Provide programme and senior management staff with monthly Budget vs Actual reports for all grants, contracts and unrestricted funds; identify risks and mitigation measures.

• Prepare monthly management accounts and present at senior management review meetings.

Grants and Contracts (20%)

• Lead on Grant Opening, Review and Closure Meetings to ensure sound financial management throughout the grant cycle.

• Review funding opportunities to assess financial risk and viability; advise programme leadership on whether to pursue or decline opportunities.

• Support programme design to ensure financial viability and adherence to contract terms.

• Analyse reporting terms, provide timely advice and ensure conditions are met throughout the grant or contract period.

• Attend external stakeholder meetings and lead financial presentations.

• Provide capacity-building support to implementing partners on financial management and compliance.

• Review partner budgets, due diligence and pricing; provide recommendations and advise on potential risks, KPIs and payment terms.

• Assess reporting requirements, carry out financial reviews and approvals, and ensure appropriate and timely payments to partners.

Accounting, Risk, Audit and Internal Controls (10%)

• Maintain and enforce internal financial controls across the RAI UK programme, always ensuring adherence to IRC UK policies and donor regulations.

• Identify and implement improvements to financial controls and risk management processes on an ongoing basis.

• Prepare and maintain a programme-level financial risk register; identify, escalate and actively manage financial risks in close collaboration with programme and senior management teams.

• Lead on audit readiness, ensuring that all financial documentation is complete, accurate and appropriately filed in advance of internal and external audits.

• Act as the primary finance contact for any donor or statutory audits, coordinating responses and providing supporting documentation as required.

• Maintain the integrity of IRC accounts through timely reviews, correction journals and reconciliations, with appropriate supporting documentation.

• Prepare monthly salary allocation splits in line with timesheets and approved budgets.

• Prepare invoices, post into the accounting system and manage aged debt and receivables.

• Support smooth monthly financial closings in close collaboration with the UK Finance team.

Line Management (10%)

• Provide day-to-day supervision, guidance and development support to the Programme Finance Officer.

• Set clear objectives, conduct regular one-to-ones and carry out annual performance reviews for direct report.

• Support the professional development of the Programme Finance Officer, identifying training opportunities and building their technical skills.

• Manage workload distribution within the team to ensure deadlines are met and quality is maintained.

Capacity Building and General (5%)

• Create and lead finance training for non-finance colleagues on required processes, including step-by-step guidance notes.

• Ensure completeness of grant financial documentation in the centralised filing system.

• Proactively seek out and implement process improvements.

• Complete all other tasks as required by the Financial Controller, Director of Programmes UK and Regional Finance Deputy Director.

Scope and Authority

Authority:

Operates with a high degree of autonomy, reporting to the Director of Programmes UK. Authorised to review, verify and approve programme-related financial documents and payment requests; to represent the finance unit at internal and external stakeholder meetings; and to manage the Programme Finance Officer.

Responsibility for Resources:

Oversees programme financial transactions, budget monitoring, donor reporting and partner financial management; is accountable for the accuracy and integrity of project budgets within their portfolio, though not a budget holder. Maintains accurate financial records in line with data protection requirements, and directly line manages the Programme Finance Officer, with broader responsibility for building financial capability across programme staff and implementing partners.

Key Working Relationships

• Director of Programmes UK – Direct supervisor

• Programme Finance Officer – Direct report

• Deputy Director of Finance RAI Europe – Regional financial advisor

• Financial Controller (UK) – UK financial advisor

• Programme Managers – Partnering

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

• Qualified Accountant (CCAB or equivalent).

• A strong understanding of charity finance including detailed knowledge of financial management and reporting, desirably including experience with contract pricing and local authority funding.

• Confident using Excel for budgeting, financial modelling and data analysis (e.g. pivot tables, lookup functions, multi-tab workbooks).

• Written and verbal communication skills, including the ability to present financial information to non-finance audiences.

• Organised and detail-oriented, with a data-driven approach to your work.

• Comfortable working independently with limited supervision and productively in a fast-paced environment.

• Ability to build strong working relationships with staff at different levels, functions and locations.

• Comfortable working with multi-currency budgets.

• Interest in integrating AI tools into day-to-day financial work (e.g. for analysis, reporting, modelling or process improvement).

Experience:

• In financial management and monitoring, specifically supporting programmes.

• Budgeting, reforecasting and donor financial reporting.

• Contributing to strategic financial planning or multi-year budget development.

• In grants and contract management for donor-funded projects.

• line managing or supervising staff.

• Contributing to audit processes and maintaining audit-ready financial records.

Administrative Assistant

Fixed-Term Contract: 6 Months (Maternity Cover)
Full-Time Position

About the Role

Rooted Finance is seeking a proactive and organised Administrative Assistant to join our Operations Team on a 6-month fixed-term contract to provide maternity cover.

This is an exciting opportunity to join a growing organisation and play a key role in supporting the smooth running of our day-to-day operations. Working as part of a small and collaborative team, you will provide essential administrative support to the CEO, Board of Trustees, management team and wider organisation.

The successful candidate will be responsible for coordinating meetings, managing diaries, preparing documents, taking minutes, maintaining records, supporting recruitment and onboarding processes, assisting with financial administration and helping to ensure effective office operations.

Key Responsibilities

• Provide administrative and secretarial support to senior leaders, including diary management, meeting coordination, agenda preparation and minute taking.
• Support the smooth running of organisational operations, including document management, filing systems, internal communications and office administration.
• Assist with recruitment administration, onboarding and maintaining accurate records.
• Support financial administration, including invoices, expenses, and reporting.
• Maintain office supplies, equipment and operational systems.
• Support compliance, audits, technology management, and the improvement of internal processes.
• Provide general operational support to managers and project teams as required.

About You

We are looking for someone who is organised, reliable and proactive, with excellent attention to detail and the ability to manage multiple priorities. You will have strong communication skills, a professional approach and the confidence to work independently while contributing positively to a small and busy team.

This role is ideal for someone looking to develop their administrative and operational experience within the charity sector while making a meaningful contribution to Rooted Finance’s work.

For full details about the role, responsibilities, and application process, please refer to the full Job Pack.

Administrative Assistant (6-Month Maternity Cover)

Salary: £32,000 per annum
Location: Hackney, East London (Hybrid)
Hours: Full-time
Contract: Fixed-term, 6 months

We're recruiting on behalf of an innovative charity working to tackle financial inequality and provide vital debt advice, financial education and support services across London.

This is an exciting opportunity to join a small, collaborative team and play a key role in keeping the organisation running smoothly during a period of growth. You'll work closely with senior leaders, providing high-quality administrative and operational support across the organisation.

No two days will be the same. From coordinating meetings and supporting recruitment processes to managing office operations and assisting with events, you'll be at the heart of the charity's day-to-day activities.

Key responsibilities

• Providing comprehensive administrative support to the senior management team, CEO and Board.
• Managing diaries, coordinating meetings and arranging travel where required.
• Preparing agendas, taking accurate minutes and following up on actions.
• Supporting recruitment administration, including onboarding and offboarding.
• Maintaining office supplies, records and filing systems.
• Assisting with invoices, expenses and financial administration.
• Supporting internal and external meetings, events and audits.
• Maintaining organisational policies, procedures and operational documents.
• Supporting technology and systems administration, including maintaining asset registers.
• Troubleshooting operational issues and helping to improve processes across the organisation.

About you

We're looking for an organised, proactive and detail-oriented administrator who enjoys working in a fast-paced environment and takes pride in delivering high-quality support.

You will have:

• Previous experience in an administrative or operational support role.
• Excellent written and verbal communication skills.
• Strong minute-taking and proofreading skills.
• Excellent organisational and time management abilities.
• Strong IT skills, including Microsoft Office.
• Experience managing multiple priorities and meeting deadlines.
• The ability to work independently and collaboratively within a small team.
• A proactive approach to problem solving and continuous improvement.
• The ability to handle confidential information with discretion.

Experience of using CRM systems and supporting operational processes would be advantageous.

If you're a self-sta

QCCA has served Camden’s communities for more than 40 years.

Today we support more than 3,000 local residents every year through:

• Youth Services
• Older People’s Services
• Advice & Advocacy
• Family Support
• Two successful children’s nurseries
• Community facilities
• Health and wellbeing programmes
• Employment and skills initiatives

With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.

Why This Role Is Different

This isn’t a traditional Finance Manager role.

Yes, you’ll oversee management accounts, budgets and audit preparation.

But you’ll also have the opportunity to:

• Transform our finance systems.
• Lead our migration from QuickBooks to Xero.
• Introduce smarter digital processes.
• Improve financial reporting.
• Build dashboards that help managers make better decisions.
• Work directly with the Chief Executive and Board of Trustees.
• Influence organisational strategy.
• Help shape the future of one of Camden’s leading community charities.

You’ll have the freedom to improve how we work—not simply maintain existing processes.

What You’ll Be Doing

You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.

Working closely with our Chief Executive and Senior Management Team, you’ll:

• Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
• Produce insightful monthly management accounts and financial reports.
• Develop budgets, forecasts and financial models.
• Present financial information to Trustees and senior managers.
• Improve financial systems, controls and reporting.
• Introduce automation and digital workflows.
• Support commercial income generation and grant-funded projects.
• Lead the annual audit process.
• Line manage and develop our Finance Assistants.
• Help build a finance function fit for the future.

Who We’re Looking For

We’re looking for someone who enjoys making organisations better.

You’ll probably have experience of:

• Charity finance.
• Management accounting.
• Budgeting and forecasting.
• Audit preparation.
• Financial controls.
• Cloud accounting systems (Xero experience is highly desirable).
• Leading change and improving systems.
• Supporting non-finance managers.
• Working collaboratively with senior leaders and Trustees.

Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.

We are looking for enthusiastic and talented individuals to join us as Energy Advisors to help deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.

We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.​

The ideal candidate and the role​

We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.​

You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.​

As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.

In return you can expect​

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.