The fieldworkers will be responsible for helping to set up and support Good Neighbour schemes in rural communities in North Northamptonshire as well as continuing the provision of our Rural Wellbeing Service across the whole county. Good Neighbour Schemes, which are established by communities and run by local people, provide day to day support for other residents who may have low level needs that require help on an occasional or regular basis. You must have community development experience, be passionate about helping to reduce isolation and have knowledge of the voluntary sector.

Flexible location - offices based across Bucks with some opportunity for remote working

Citizens Advice Bucks is an independent local charity providing free, impartial advice to people in Buckinghamshire. The charity operates five advice centres across Bucks, a specialist money advice service and several outreach. We also run successful advice projects, including energy advice and elderly advice at home. The charity benefits from a large and dedicated team of highly skilled staff and volunteers and delivers high quality advice, as well as campaigning on important community issues.

We are looking for a motivated and enthusiastic individual, to take on the role of Debt Adviser.

You will be joining Citizens Advice Bucks to provide debt advice at a time of increasing demand. This is an important role within our newly formed Money Advice team. The successful candidate must have the proven ability of providing debt advice and casework. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording. You will be able to demonstrate a clear commitment to client care, and that you are highly organised and efficient, able to maintain targets and high-quality standards.

We are often the only place left that people could talk to seek independent and impartial advice on debt, benefits, housing, employment and family issues. Be part of an organisation that gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A Job Description and Application Form can be found on our website via the Apply button.

Closing date for applications: On-going

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be crucial in preventing enforcement action and possession proceedings for rent or mortgage arrears.

For more details about the role, please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.

Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.

We are a member of National Citizens advice, the leading UK Advice Charity. The main areas we help our clients are in debt, benefits, housing and employment and offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.

We are recruiting to the pivotal role of Chief Officer. We are looking for someone who will drive Citizens Advice Bromsgrove and Redditch forward to become a flourishing and dynamic organisation that will be there for the community long into the future.

Organisation: Citizens Advice Bromsgrove and Redditch

Job Title: Chief Officer

Salary: c. £37,000

Location: Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working

Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA – ensuring we meet the standards required under the Performance and quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.

Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.

You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.

Our network includes National CA, Bromsgrove District Council, Redditch BC, other funders and stakeholders and the local community,

You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.

You will ideally have managed or been a key influencer on a significant transformation project.

COVID-19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.

Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

If you would like to receive an Information Pack for this role with details on how to apply, please click apply. This will contact our consultants, Aled Morris and Jenny Hills at Harris Hill, who will send the infromation pack.

Please note: responding to this advertisement will not in itself be considered an application. We will need a CV and a supporting statement addressing the full person specification in the information pack.

Closing date for applications: 5pm, Friday 23rd April 2021

We have an annual turnover of £5 million and a staff team of 46 FTE’s on service delivery.

We are now looking for a Chief Executive who both shares our organisation’s values and who has the necessary experience, skills, vision, and drive to help us develop and implement a new five-year strategy for the organisation focused on the following five key objectives:

• Strengthening our influence and relationship with key stakeholders at local, regional, and national levels
• Diversifying our funding base and securing additional funding to ensure we have a sustainable operating model with resources well matched to the advice needs of the populations we serve
• Delivering high quality advice to secure successful outcomes for service users
• Demonstrating the positive wider social impacts of our work
• Advocating for relevant changes to institutional policies and practices where these may negatively impact our service users

Overview of job

The provision of advice to single parents is at the heart of what Gingerbread does. In the current social and economic climate, responding to the impact of the Covid-19 pandemic on single parent families, our ability to offer expert, independent and reliable advice is more important than ever.

We know that single parents are exceptionally time poor, and often find it unhelpful to be signposted to a multitude of different agencies and services, to help with particular issues.

We have identified the need to take a look at more effective, seamless referral pathways, and to explore the opportunity to develop a way in which different agencies could work with single parents, in London, to test a new approach to signposting. Ideally, this would be something we can all learn from, and replicate in other settings.

The post will contribute to the departmental strategy and team goals by helping us develop a partnership approach to advice-giving, ensuring that single parents receive the support they need in a coordinated manner. They will work towards and champion Gingerbread’s vision of a society in which single parent families are valued and where they and their children are treated equally and fairly.

The postholder will establish and develop referral pathways with key organisations in Greater London enabling two-way supported referrals of single parents who have additional crisis needs such as housing/homelessness, debt, domestic abuse, or mental health issues.

Key Tasks and Responsibilities

• Establishes and develops a referral partnership within Greater London for single parents in need of support
• Lead on service design to ensure that the model of working is co-produced and meets the needs and preferences of single parents in need of support
• Creates the framework and underpinning mechanisms for this partnership
• Management of referral partnerships to ensure the most effective service is delivered to single parents, encouraging a strong performance culture, fostering a commitment to high client care
  Setting up processes to evaluate, capture insights and measure impact.

Developing referral partnerships

• Identify potential referral partners, establish working relationships
• Maintain and develop a network of referral partners ensuring excellent two-way communications, understanding of client needs and appropriate client journey management
• Develop protocols and quality standards for all partners, reflective of the differences in local, regional or national advice service models
• Establish parameters and service level agreements for each element of the service
• Develop relevant content for, and deliver, awareness raising workshops for partner agencies, to improve their capacity and ability to support single parent families.

Service design

• Set up and run co-production activities, applying Gingerbread’s approach to parent participation, to shape and develop the project model
• Ensure a diverse range of parent experiences is embedded in the service design approach, building on Gingerbread’s Change Framework and the work we have done around peer support service design.

Performance monitoring

• Track and monitor delivery against targets, producing reports and statistics as required
• Work with the Head of Services, Advice Service Manager and the Learning & Evaluation Manager, as well as stakeholders from partner agencies, to establish and maintain mechanisms for the monitoring and evaluation of the project, to demonstrate impact
• Measure and evaluate progress against plans, targets and KPIs, reporting back to the Head of Services on a regular basis.

Additional development work

• Represent the advice service at external events, networking with relevant organisations to develop the work of the service
• Support the Head of Services and Advice Service Manager in developing the advice service across new channels and types of delivery
• Contribute to corporate priorities including support for fundraising, building media profile, marketing the organisation and working more effectively with single parents.

Integration Liaison Officer - WLA WHP JETS

37.5 hours per week

Location

Home based with the potential to do some face-to-face activity post COVID-19

Working across – London geographical areas include: Barnet, Brent Hammersmith & Fulham, Ealing, Hounslow, Harrow and Hillingdon.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme and looking for Integration Liaison Officers

Reporting directly to the Integration Manager. The role will be aimed at supporting the performance of the expanded West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The role of the Integration Liaison Officer WLA WHP JETS is to ensure an effective integration of services between the Local Authority, wider borough services and providers and the West London Alliance employment programmes, with the aim of creating a “single front door” approach that will ultimately assist residents into suitable employment.

These services would include but are not limited to:

• Health and wellbeing
• Debt and budgeting advice
• Housing and accommodation
• Family services
• Learning & skills
• Employment

The successful individual will represent Shaw Trust, promoting both the Work & Health Programme and Job Entry Targeted Support (JETS) Programme and work closely with key stakeholders in developing effective routeways to services and provision that will benefit the participants on these programmes.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London Alliance geographical areas and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service.Centre to make alternative arrangements.

Bromley & Croydon Women’s Aid is seeking to recruit a Refuge Support Officer to provide support services to women and children within our domestic abuse refuges.

BCWA is a well-established, innovative and forward-thinking local domestic abuse service, and are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

You will be required to demonstrate a good awareness of the needs and issues specific to survivors of domestic abuse and have experience of refuge/supported housing provision.

You will be able to work on your own initiative and as part of a team. The person we are looking for will be skilled in risk management and safety planning, providing high quality advocacy and support based upon a client led needs and risk assessment. Holding a UK driving licence/owning own vehicle is preferable.

The post will require a mix of home and onsite working initially, this will be reviewed subject to pandemic restrictions.

Job Title: Refuge Support Officer

Hours: 35 hours per week

Contract Type: Fixed Term until December 2021

Salary: £26,500 per annum

Application Deadline: Wednesday 28th April, 9am

Interviews: (via Zoom): 5th & 6th May 2021

Employee benefits we offer:

• A friendly, flexible and values-led organisation
• Competitive salary
• 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
• 5% contributory pension scheme
• Training to help you perform your role and support your professional development
• Comprehensive Employee Assistance Programme and wellbeing support

Download the Job Description/Personal Specification at top of page.

To apply, please complete the online application form via our website.

If you have any questions about the role please drop us a line and we will get back to you. If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer

Reg. Charity No.1068007

An exciting opportunity has arisen for an outstanding, experienced finance professional who is values-driven and an inspirational leader to contribute at a senior level in the life of the Roman Catholic Diocese of Portsmouth.

We are looking for someone who can bring intellect and emotional intelligence to leading in a complex environment. You will have a successful track record in financial leadership at a senior board level and have the personal touch to innovate, drive sustainable change. You will be an exceptional communicator who can quickly develop strong relationships internally and externally with a wide range of external stakeholders. Fundamentally, too, you will be passionate about realising our vision of Bringing people closer to Jesus Christ through his Church.

This wide-ranging role will support the Bishop, the Chief Operating officer, Clergy and Trustees of the Roman Catholic Diocese of Portsmouth in all aspects of the Charity including investment management, capital expenditure, financial aspects of property management, the identification of opportunities for income generation and fundraising and making best use of the assets of the Charitable trust you will ensure compliance with regulatory and accounting practices. You will also lead on the development and implementation of Information technology solutions to achieve effective and responsive service to our parishes and the delivery of our charitable trust business.

CCAB qualified, you will have considerable experience of operating at board level in a complex organisation with a significant interest in property, ideally also with experience of working in the charitable sector. Your ability to actively contribute to the development of a small leadership team will be critical, as will your own leadership and team-building skills. You need to demonstrate that, working with clergy and others, you can influence and shape our strategies and plans. You must be able to balance the provision of strategic financial advice to the trust board with a willingness to be hands on and directly lead on operational matters and you will be expected to role model the Diocesan Trust values and behaviours.

Please apply by sending in the following:

Covering letter:  Please tell us how your motivation, values, skills, experience, and personal qualities demonstrate your suitability for the role (around 500 words).  Please make it clear why you are excited about this role, and why you specifically want to work for the Diocese of Portsmouth.

Current CV and the details of two referees: This should include full education and employment history (including dates, with no gaps left unexplained). Please include your current or most recent employer as one of your referees.

Closing date for applications: 16th April 2021 at 1700 hours 

Notes to candidates

1. Interviews: all shortlisted candidates will be invited to attend a face-to-face interview.

2. Unsuccessful applications: if you have not been contacted within 3 weeks of your application, we regret that you will not have been offered an interview on this occasion.

3. General: this post will be subject to review under the relevant Diocesan Terms and Conditions of Service.

4. New employees to the Diocese will be subject to a probationary period of six months.

Advice & Support Team Leader and Designated Safeguarding Officer

• Home-based with at least one/ two days per week at the MCF office in central London (Covid-19 measures currently in place)
• £37,530 - £40,000 per annum (depending on experience) plus £5,000 per annum car allowance, generous pension, medical and dental insurance (on completion of probationary period)
• Permanent, Full time, 34 Hours per week
• 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

REPORTS TO

Advice, Support and Enquiries Manager

OVERVIEW

Can you rise to the challenge of leading an experienced team of remote workers, collaborating with a fantastic community of volunteers, and deliver an outstanding service to the community we work with?

We are seeking an experienced and capable manager to take on one of two regional teams working across England and Wales. You are a great communicator, competent working with modern IT and communications tools and enjoy using technology to both support and drive team performance.

You have been a designated safeguarding officer or have experience of raising and responding to safeguarding concerns, giving excellent advice to stakeholders and providing a compliant and effective service when responding to incidents.

The role is field based and involves a significant amount of travel and home working so to be successful in this role you need to be able to prioritise and be comfortable working independently with limited day to day supervision. You must have your own vehicle for which a car allowance and mileage will be paid. IT equipment and a company mobile phone will be provided.

As the post holder is expected to be in London at least one day per week, they will likely be commissioned to undertake visits in London and surrounding counties as necessary, although travel could be required across England and Wales.

The team

The Advice and Support Team consists of two regionally based teams of Advisers responsible for defined areas in England and Wales.

Our Advisers are home-based workers. They are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity. Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. They also provide high level Information, Advice and Guidance.

The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.

MAIN DUTIES

• To manage a team of remote working Advisers to provide a high quality service to members of the masonic community. To ensure the team operates within agreed procedures to work safely and remain compliant with policy, training and accepted good practice.
• As the Designated Safeguarding Officer you will provide the first response to safeguarding concerns, identifying action needed and escalating to the Designated Safeguarding Lead as appropriate.
• To contribute to development work that aims to improve the service and provide safer working practices.
• Provide guidance, support and recommendations to assist office staff with processing applications and supporting members of the Masonic Community.
• Responding to/visiting freemasons and their dependents to:
  • provide support, information, advice and guidance, including benefits advice; and
  • determine relevant support from the MCF or other agencies to meet their needs
• Production of comprehensive reports detailing agreed plans and all relevant supporting documents

PERSON SPECIFICATION

Essential

• Management experience
• Experience of operating safeguarding duties
• Responding swiftly and appropriately to safeguarding incidents
• Significant experience of working in an educational; health or social care environment
• Strong IT skills as a user of Microsoft office applications
• Excellent communication skills; written, telephone and face to face
• Good interpersonal skills including ability to show empathy
• Good understanding of UK benefits and relevant legislation.
• Report writing skills
• Ability to work independently and with limited day to day supervision
• Strong attention to detail
• Full UK driving licence

Desirable

• Managing or working in remote teams
• Vocational or professional qualification in education; health or social care
• Previous advisory role
• Community based experience
• Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification.

Deadline for applications:  Midnight Sunday 2 May

Date for interviews:  W/C 10 May

Please note interviews will likely take place virtually due to current Covid-19 measures. However, our office is in Freemasons’ Hall, Great Queen Street, London, WC2B 5AZ.

Be right in the middle of things, helping keep the organisation moving, for a busy charity renowned for its amazing work with some of Britain's most excluded people.

About Us

First Love Foundation, a Christian charity, was founded 10 years ago with a desire to see the transformation of society through the pursuit of justice, dignity, and equality for all members of the society. Our vision is for Britain without poverty and our work is underpinned by the belief that no one regardless of faith, ethnicity, socio-economic background, or any other factor should live in poverty or go through this type of crisis alone.

Based in the east end of London, First Love Foundation works with families and individuals experiencing crisis i.e. ‘income-shocks’ ranging from incorrect denial (or suspension of) welfare support, serious ill health, debt, homelessness, right through to domestic violence, trapping them in a continuous cycle of poverty.

We respond to poverty and crisis through the delivery of our highly regarded solutions-oriented Enabling Lives Programme. The programme provides instant access to high-quality support and advice at the point of crisis.

Our mission is ‘to empower people to create their own independent lives by working alongside them with love”. This mission and our theory of change have been carefully developed over many years on the front line, helping people in crisis and learning what it takes for people to break the cycle of poverty.

With projects already in the pipeline that will serve to help even more families and individuals make the journey out of their crisis, we have scope for scale which needs to be supported internally by strong management of crucial areas of the charity’s operations.

About the Role

This is the ideal role for someone who loves being in the thick of everything that goes on in a team, keeping things moving and on track. You will have strong organisational, administrative and diary management skills, a passion for justice and a desire to tick things off to-do lists.

Key responsibilities are across the following core functions:

• Day to day management of the Office & its facilities
• PA Support to the Chief Executive, Chief Operating Officer and Board of Trustees i.e. diary management, minute-taking
• Administrative support to team members responsible for the following areas
  • Finance
  • HR
  • Health & Safety
  • Fundraising & Marketing
  • IT

Time and diary management skills, attention to detail, good IT skills and a high level of accuracy are important.

Communicates with:

First Love Foundation colleagues / External Partners, Donors and Suppliers / Volunteers / Churches

The successful candidate must be in sympathy with the Christian values, purposes and aims of First Love Foundation.

Money Advice Specialist

Contract Type: 1-year fixed term 

Hours: 12 hours a week Location: Based remotely if Covid restrictions apply, or based at Citizens Advice Harlow Salary: £7,776 (£25,920) Start Date: As soon as possible

You would be responsible for delivering a high quality, confidential, independent, and impartial Money advice, using multi-channel service delivery to help clients in this role. Led by the Head of Advice and Operations, you will be part of a team of Specialists who work to support the local community of Harlow.

You will:

· be responsible for ensuring that advice is delivered to consistently high standards and meets the technical requirements of Money Advice

· have excellent communication and advocacy skills

· have the ability to manage a caseload

· complement this with strong IT skills and ability to analyse and interpret information

Suitable candidates for the post will have recent experience of delivering debt advice to a wide range of clients (face to face and on the telephone). Additionally, priority will be given to applicants who are an approved Debt Relief Order Intermediary.

For a job pack and application form, please email

Recruiting for 2 Assessment Support Workers to join our Homelessness and Complex Needs Service in Hammersmith and Fulham!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.This is a 3 month Fixed Term Contract.

The Coninghams is a 31 bed assessment centre for single homeless men and women that have links within the borough. The accommodation provides 5 separate self contained units and 26 on suite bed rooms, with shared kitchen facilities on each floor. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover. The service acts as the assessment centre for customers entering supported housing within Hammersmith and Fulham. Customers receive an intensive 10 - 12 week period of assessment before being referred onto appropriate supported or Private Rented accommodation. A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

Job Overview:
The aim of the project is to assess the individual over an 10-12 week period with the aim of identifying their support and housing needs. In that period we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into supported housing is captured correctly. The onus is then on the council to move the individual onto more suitable longer term supported accommodation based on our assessment/recommendation.

The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.

Key Responsibilities:
- Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole
- The initial and co-produced assessment will incorporate models of co-production, observation and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living
- Liaise with partner agencies in regards to the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi disciplinary assessment process
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model
- Liaise with partner agencies in regards to making referrals where an unmet need has been identified via the multi agency assessment
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Co produce In Reach services at The Coninghams so that we are able to action plan jointly with partner agencies and feed into any action plans in regards to customers support needs e.g. Substance Misuse treatment plans
- Attend training and workshops that are delivered via partner agencies were possible to provide a through and up to date assessment
- Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:
- Experience working in homelessness

For the full job description, please visit the Look Ahead website.

At Citizens Advice Hounslow we are looking to appoint an experienced Generalist Adviser with the ability to work remotely (via phone and/or digital channels) as well as the flexibility to work from our offices and outreach venues when viable.

To apply you need to demonstrate:

• at least one year full-time or part-time equivalent experience of providing high quality advice and casework at generalist level;
• a sound knowledge of generalist enquiry areas, in particular welfare benefits and debt;
• the ability to work out benefit calculations and better-off calculations in a system where Universal Credit and legacy benefits operate alongside;
• the ability to meet deadlines and manage your workload in a pressured environment;
• the capacity to work unsupervised or with minimal supervision
• good communication and IT skills to deal efficiently with telephone queries, online information and case recording on a CRM.
• the willingness to take up research & campaign work in accordance with the aims and principles of Citizens Advice
• the willingness to carry out any other reasonable duties as and when required to meet service needs
• the flexibility to work remotely and ideally move around the borough and work from our venues if required, should this become possible again.

For more details about the role please download the Job Description and Person Specification.

Please note:We can only respond to successful applicants. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.