Full time, 36.25 hours per week

Flexible within England & Wales

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming obstacles in their lives; from debt to evictions to trouble at work, and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

One of our strategic ambitions, articulated in our current strategic framework, is to advance equity, diversity and inclusion (EDI). This includes addressing equality disparities and the barriers to accessing our services and creating an inclusive working environment service wide. We aim to create a culture that is collaborative and innovative and that adapts to the changing needs of our clients. EDI will be fundamental to this culture.

The role

This role will lead on the successful delivery of projects, activities and workstreams to achieve our service-wide equity, diversity and inclusion (EDI) goals, enabling the organisation to be on track to deliver its ambitions, to promote EDI, challenge discrimination and build an inclusive culture across the Citizens Advice Service. You will engage, support and build engagement to embed and sustain improvement activity with stakeholders across the organisation. 

This role will manage members of the EDI team to ensure the implementation of a service-wide EDI strategy. You will be someone who creates a positive working environment in which staff can achieve their best in a remote working environment. 

You will work collaboratively across the organisation to set, measure, monitor and drive the achievement of the EDI ambitions set out in our strategic framework including areas such as advice and advocacy, business development and service delivery. 

In this role, you can expect to: contribute to our thinking and be challenging on how Citizens Advice can transform the way it address equity disparities; embraces diversity and becomes more inclusive - work with internal and external stakeholders to maximise the impact of the programme of work through expertise and lived experience - manage the delivery of a programme of work that reflects the needs of the workforce and the strategic ambitions of the organisation - regularly work across the organisation to get buy in and delivery on specific projects, to help meet our goals - contribute to reporting on operational and strategic achievements.

Closing date: 30/08/2020

Interview date: 16, 17 and 18 September 2020

Please note, in the event of a high number of applications, we reserve the right to close the application early.

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

The people and culture directorate is central to the work of The Fostering Network. It is responsible for a large and varied work agenda, all of which fall within the overriding organisational objective to have ‘a high performing and engaged workforce’. 

We are looking for an experienced generalist and a chartered member of the CIPD who can hit the ground running and work in partnership with the organisation to drive and support initiatives and programmes. You must have up to date knowledge of UK employment law regulations, HR policies and best practice, excellent interpersonal skills and the ability to work independently. 

Customer centricity is at the heart of who we are and if you are looking for a new, exciting and challenging job where you can deliver high value-added service to a changing and fast-moving charity then we want to hear from you.

Please email your CV and personal statement to our recruitment email. Please mention the title of the role you are applying for in the Subject of your email. 

Your personal statement will be assessed against the person specification attached to the job description, which lists all the essential requirements of the post. You should address each point of the person specification separately, giving details and examples of how your knowledge, experience, skills, abilities and achievements meet each of the specified areas.

The Fostering Network encourages applications from candidates with personal experience in foster care.

We also encourage applications from all backgrounds especially those with a BAME background which are underrepresented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

Additionally, we consider family-friendly flexible working arrangements within the role descriptions.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community. We particularly welcome applications from individuals with experience of foster care either through being fostered or from a family who fosters/ed.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Project Officer

£26,789 pro rata, £16,073 per annum (0.6 FTE – 21 hours per week)

Contract until March 2023

Location: Cardiff (Office based). Home working will be considered

Carers Trust Wales is part of Carers Trust, a major charity for, with and about carers. We work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.

With locally based Network Partners we are able to support carers in their homes through the provision of replacement care, and in the community with information, advice, emotional support, hands on practical help and access to much needed breaks.

We are currently looking for a Project Officer to support the Carers Trust Wales team to deliver against 3 key projects:

• Supporting health and social care professionals to be better able to identify and support carers
• Working to improve awareness of and support for older carers
• Supporting the development and roll out of a National Young Carers ID Card Scheme.

This role will be responsible for working with a range of stakeholders to ensure the successful delivery of these projects.

This is a great opportunity for an organised and creative person interested in joining a vibrant organisation and very successful team. 

Closing date for applications is 12pm on 2nd September 2020 with interviews 15 September 2020.

Carers Trust is committed to valuing diversity.  

Carers Trust has a number of measures in place to support the carers in its employment including carers leave.

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for a Consumer Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in consumer law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of consumer advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Are you looking for a role where you can make a real difference?

If so, we could have the perfect opportunity for you.

We are looking for a Digital Marketing Officer to join our team at Tanio (formerly Valley and Vale Community Arts).

Working in a small team based in Bettws, you will be pivotal in our mission; to offer a range of community arts-based activities to help a diverse range of people develop new skills, confidence and self-esteem through creative self-expression. 

At Tanio, we strive for all community members to have access to inspiring, aspirational and high-quality arts experiences in safe environments.

Could you join us and help us achieve our mission? 

In return we offer the chance to work with a dedicated and passionate team, a competitive salary, flexible hours, and an attractive benefits package including a stakeholder pension scheme.

Salary: 22K (pro rata) 

Hours: 0.5 (equivalent to 2.5 days per week)

The core skills we are looking for:

• Experience of Working in Marketing and Communication in a similar role

• Experience of working in an arts or charity sector role and/or in marketing with minimal budget

• Experience of writing press releases

• Knowledge of Social Media Platforms and how best to use them for a small arts charity

• Knowledge of analytics, data creating and evaluations

• Experience of social media platforms, building and engaging audiences

• Knowledge of copyright and data protection laws

• A high level of computer literacy

• Excellent communication skills, verbally and in writing

• Excellent visuals skills

• Experience of Adobe packages including Photoshop

Highly desirable (extra) skills:

• Degree or relevant qualification applicable to the skills required in this role i.e. Marketing/ Communications 

• Knowledge of Social Media Platforms and how best to use them for a small arts charity

• Competency with video editing software

• Good presentation skills

• Fluency in the Welsh language both verbal and written and/or the desire to learn

To apply for this role please send a CV and covering letter by Friday at 5pm on 28th August 2020 explaining why you believe you are suitable for this role. 

Good luck and we look forward to hearing from you.

Application guidance 

• Please submit an up to date CV and a letter outlining why you are suitable for the role. 

• In your covering letter when telling us about your main strengths in applying for this post, please address each point in the Person Specification from the job description in turn. 

• Any statements that you feel are relevant to the post should be backed up with evidence and examples. Do not use general phrases such as “I have the necessary skills ...” or “I am confident I can do the job well”. We need to know how you meet the requirements based on the evidence you provide. If, for example, you tell us that you are a good project manager, tell us why and where you have used these skills before. 

• You should include details of any current or previous jobs, outlining tasks, responsibilities, and achievements that would be relevant to this post.

• Experience gained outside paid employment may also be just as important. For example, you may have done voluntary work in the community, or have skills acquired through other interests. 

• Concentrate on relevant information and experience, transferable skills from your home life, voluntary work, past and present employment. 

• Sometimes it may feel like you are stating the obvious but remember that we can only assess the application on the information you give us. 

• If at all possible, please ensure you provide a daytime telephone contact number on your CV or covering letter. 

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

We are looking for an Employment Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in employment law to Citizens Advice internal teams and to the Citizens Advice network of local offices.  To support the delivery of employment advice across the Citizens Advice network.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. 

This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister. 

Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Victim Support is looking for a South Wales Hate Crime Caseworker based in St Mellons, Cardiff. This is a fixed term post to 31/03/2021

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve

The purpose of this role is to provide direct support to victims of hate crime ensuring that The National Hate Crime Report and Support Centre realise their aim of helping people cope and recover from the effects of hate crime. The post holder will deliver needs led support to victims of crime and provide peer support to volunteers who are engaged in supporting service users. The caseworker will work with a range of external partners, including the police, statutory agencies and other third sector organisations developing strong links in the community to meet the needs of service users.

To be successful in the role you will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting and of working with vulnerable service users with diverse and challenging needs in different situations and settings. You will have knowledge of Safeguarding legislation and practice and experience of working with issues around diversity and equality. You will be able to work without direct supervision, prioritising work and dealing with competing demands in an organised and methodical manner. You will be client focused and be able to work in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. You will also have sound IT expertise, with the ability to use a range of software including: Word, Excel and Case Management systems. A current driving licence and your own transport is essential.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is looking for a part time Victim Care Officer (28 hours per week) to work alongside partner agencies in Connect Gwent Victims' Hub.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of the Victim Care Officer role is to assess victims and those affected by crime as well as providing initial support over the telephone. This is to ensure that Victim Support achieve their aim of helping people cope and recover from the effects of crime.

Victim Support serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress, social isolation, reduced mobility, mental and physical health issues, Substance use and lack of opportunity. Victim Support aims to identify what matters to service users to empower them to take control of their journey.

The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy Criminal Justice process.

The post holder will deliver a need led service to Victims of crime, by ensuring a full needs assessment is carried out with every victim and the appropriate service of support is identified.

The post holder will also assist in the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.

To be successful in this role, you will have knowledge of the Criminal justice system and the impact of crime on victims and witnesses, as well as knowledge of Safeguarding issues and legislation. You will have worked in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. The post holder will need to work to targets as well as complete extensive needs assessments.

You will have excellent communication skills and be able to work without direct supervision, prioritising work and dealing with competing demands in an organised manner. You will be able to gather, analyse and use information and evidence from different sources, solving and resolving problems and you will also have sound IT expertise.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Are you looking for a role where you can make a real difference?

If so, we could have the perfect opportunity for you.

We are looking for a Programmes and Office Assistant   to join our team at Tanio (formerly Valley and Vale Community Arts).

Working in a small team based in Bettws, you will be pivotal in our mission; to offer a range of community arts-based activities to help a diverse range of people develop new skills, confidence and self-esteem through creative self-expression. 

At Tanio, we strive for all community members to have access to inspiring, aspirational and high-quality arts experiences in safe environments.

Could you join us and help us achieve our mission? 

Knowledge of the Welsh arts environment and the ability to lead and inspire facilitators, mentors and trainees are must-haves for this role.

In return we offer the chance to work with a dedicated and passionate team, a competitive salary, flexible hours, and an attractive benefits package including a stakeholder pension scheme.

Salary: 15k (pro rata)

Hours: 0.8 (preferably worked over 5 days) 

The core skills we are looking for:

• Strong administration skills 

• Excellent attention to detail and high levels of accuracy 

• Ability to plan and manage tasks in an organised and efficient manner

• Ability to communicate orally and in writing to a high standard, and 

• Work with a wide range of people, demonstrating excellent team player skills

• Ability to establish systems, record information and maintain records systematically 

• Experience in Microsoft Office packages including Word and Excel. 

• Experience and understanding of database packages and their functions

• Sympathy with the organisation’s mission and values

Highly desirable (extra) skills:

• Experience of working within a busy office environment

• Able to communicate effectively, verbally and in writing through the medium of Welsh

• Ability to drive, with access to car

• Experience of working within an Arts / Community organisation

To apply for this role please send a CV and covering letter by Friday at 5pm on the 28th August 2020 explaining why you believe you are suitable for this role. 

Good luck and we look forward to hearing from you.

Application guidance 

• Please submit an up to date CV and a letter outlining why you are suitable for the role. 

• In your covering letter when telling us about your main strengths in applying for this post, please address each point in the Person Specification from the job description in turn. 

• Any statements that you feel are relevant to the post should be backed up with evidence and examples. Do not use general phrases such as “I have the necessary skills ...” or “I am confident I can do the job well”. We need to know how you meet the requirements based on the evidence you provide. If, for example, you tell us that you are a good project manager, tell us why and where you have used these skills before. 

• You should include details of any current or previous jobs, outlining tasks, responsibilities, and achievements that would be relevant to this post.

• Experience gained outside paid employment may also be just as important. For example, you may have done voluntary work in the community, or have skills acquired through other interests. 

• Concentrate on relevant information and experience, transferable skills from your home life, voluntary work, past and present employment. 

• Sometimes it may feel like you are stating the obvious but remember that we can only assess the application on the information you give us. 

• If at all possible, please ensure you provide a daytime telephone contact number on your CV or covering letter.