Our client is looking for an individual with a strong understanding of dementia as well as an understanding of the principles of advocacy and the rights of people with dementia and their carers.

Advocate Responsibilities:

Their advocates enable people with dementia and those who care for them to have a voice in the decisions made regarding the provision of personal health and social care services to meet their individual needs. The successful candidate will provide advocacy support within the community throughout the Belfast Trust area.

Advocate Requirements:

Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. You will be highly skilled in communicating (orally and in writing) and engaging with internal and external stakeholders.

To be successful in this role you will have to be a proactive individual with excellent organisational and time management skills so you can manage your caseload of clients effectively.

About our client:

They are the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Advocate
Location: Community Based
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 07 November 2021
Interview date: Planned for 22 October 2021 but subject to change

You may have experience of the following: Advocate, NHS, Vulnerable Adults, IAQ, Charity, Third Sector, Social Worker, IMCA, DOLS, RPR, Legislation, Policy, Support Worker, Healthcare etc.

Ref: 103 977

Clinical Administrator

Contract: Permanent, Part-time
Hours: 24.5 per week
Location: Manchester
Salary: £22,365 - £25,943 pro rata per annum. Please note that the starting salary is £22,365 pro rata per annum (actual salary £15,655 per annum) with an opportunity to progress up the scale over time.
Closing date: 07/11/21
Expected date of interviews: 11/11/21

Are you passionate about standing up for human rights alongside torture survivors? Would you like to work with a charity that brings people power, creativity and technology together to change the world?

Freedom from Torture is looking for a Clinical Services Administrator to join our team in the North West. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our next four year strategy.

About the role

You will provide administrative support to the North West Clinical Service, which provides assessment and treatment to individuals, young people, children and families who have survived torture. You will be part of a small team of Clinical Administrators who ensure consistency and continuity of administrative support to the Clinical Service at all times. The administrative team support all clinical services within the NW centre including the referral intake panel, Adult and CYPF (Children, Young People and Families) Therapy teams, Pain management service, Care coordination service and interpreter bookings process.

About you
• You must have experience of working with administrative systems and Microsoft Office applications.
• It’s essential that your administrative experience was gained within a mental health and/or clinical setting.
• A key part of your role will require you to show support to colleagues and keep others informed of issues that affect them.
• To be successful in this role you must have the ability to plan and prioritise your own workload, and devise and implement simple systems and administrative procedures.
• You must recognise and value diversity and be willing and able to work effectively in a multi-cultural and linguistically diverse environment.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.

To view the Job Description and Person Specification, please click the link provided. 

About Freedom from Torture
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for positive change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please

We are committed to improving the social impact of our services, by reducing social isolation and loneliness among our service users, enabling them to attend events or participate in activities as well as access essential services. We also provide minibus hire for not-for-profit organisations, such as charities and community groups.

Working pattern

Monday to Friday (37 hours)
7.5 hours per day(7 on Fridays) between 08:00 – 18:00

(1 hour unpaid break)

We are open to flexible working and job share applications

Main Duties

Assisting passengers on and off vehicles safely, including securing wheelchairs, scooters and other mobility aids. The planning of a route between each delivery/collection to meet the pre-determined delivery times allocated.

Contacting BCTConnect staff if there are any delays, incidents or timing/scheduling issues at the earliest possible opportunity. 

Ensuring that the vehicle is clean (externally and internally), fuelled, the seating configuration is fit for purpose. Complete the relevant vehicle safety, mechanical and equipment checks  prior to the vehicle leaving the depot.

To undertake any other jobs consistent with Community Transport or redirection of services. To undertake any other driving duties (passenger or non-passenger) within the allocated shift pattern as and when required.

The Driver is responsible for:

• Driving a range of standard and fully accessible minibuses on behalf of registered user groups according to specified scheduled bookings as directed by a member of BCTConnect.

• The vehicle and the safety and security of passengers at all times.

• Cleaning and maintaining the cleanliness of the vehicle whilst in their charge. 

• Assisting passengers on/off the vehicle and operating the vehicle’s passenger lift safely, according to instructions delivered in the Minibus Driver Awareness Scheme (MiDAS) training and our approved risk assessments.

• Reporting issues of vehicle damage, hazards and risks or cleanliness concerns

• Following all of the policies and procedures

• Adhering to the Highway Code and being personally responsible for any traffic and parking violations whilst in charge of the vehicle. 

• Maintaining the positive image of BCTConnect with clients.

• Any other driving duties consistent with post as requested by a manager or acting manager

Person Specification

Experience and Qualifications

Essential

• Able to communicate effectively with a wide range of individuals including adults with health conditions e.g. hearing loss, dementia
• Excellent customer service skills
• Ability to work in a fast paced environment while maintaining a courteous, polite and professional manner
• Have held UK manual car licence (preferably no points) for a minimum of 2 years and have significant driving experience
• D1 licence (Minibus entitlement)
• Experience of planning routes
• Ability to work alone 
• Must pass an enhanced Criminal Record Bureau check (formerly known as CRB now known as DBS)
• Be able to carry out basic tasks on a computer or hand-held device/Apps
• Numerate and literate
• Physically able to carry bags/shopping on behalf of the passengers who are not able and potentially assist a passenger unsteady on their feet.

Desirable

• Experience of multi drop work
• Understanding of issues affecting older people and people with limited mobility or a disability
• Geographical knowledge of Bristol
• Experience of working with older, vulnerable and disabled people

Personal Qualities Required

• Reliable, courteous & patient
• Flexible
• Conscientious
• Excellent verbal communication skills
• Commitment to equal opportunities
• Ability to work under pressure
• Self-reliant

Helpline Advisor 

• Home Based  
• 35 hours per week 
• Salary up to £23,500 per annum
• Fixed Term Contract for up to 12 months
• 8am-8pm shifts to cover 

The role 

To be the first point of contact and to holistically assess clients and provide advice. support, information and guidance to individuals in need, who work or have worked in the automotive industry and allied trades (and their dependants). To work as part of a team with Support Service colleagues to identify trends in client need and respond with targeted preventative intervention. 

Key responsibilities 

• To promote a holistic culture and approach within an advisory team which supports the provision of high quality, client focused and person-centred support to help clients take control of their situation and move forward 
• To maintain up to date and accurate records for all clients on our CRM data-based system 
• To deliver all appropriate aspects of Information, advice and guidance required to meet clients identified needs ensuring they feel well informed and encouraged to access all appropriate support 
• To effectively implement Ben’s policies and procedures at all times 
• To work within a busy remote led helpline handing enquiries via various methods including phone and webchat
• To manage all enquiries in appropriate manner and provide support to clients, and Identify when urgent/critical intervention is required and refer internally or externally in an appropriate manner 
• To work closely with the Case Managers and Specialist Services providing a two- way referral process for our clients 
• Remain objective and professional when assessing and supporting clients, supporting them to access support from other organisation, charities or trusts

About you 

If you are an effective communicator with a positive and objective outlook and a desire to make a difference to our beneficiary’s lives, this is the role for you. You will be driven by a desire to help people, working in a holistic manner and confident in supporting people with complex problems and identifying the core issue. You will have extensive experience of working on an advice or customer services helpline. 

You possess a natural ability to engage with people and gain their trust. You are a proactive multi-tasker with a ‘can-do’ attitude, already valued as an adaptable and supportive team player. 

• Experience of community support, social care, and/or information, advice and guidance roles 
• Experience working in a helpline capacity or similar role, experience managing your own caseload in a holistic manner 
• Experience of working within regulated activity environments 
• Knowledge and experience of working with Data Protected environments 
• Knowledge and experience of Safeguarding Legislation (Vulnerable Adult and Child Protection best-practice)

Benefits 

• 33 days holiday including bank holidays  
• Contributory pension scheme – matched at 4% 
• Referral scheme 
• Life assurance 
• Discount on certain car brands

About Ben 

Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependents. 

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online self-help, helpline and support services. Ben also operates continuing care and support for those in later life, which isn’t dependent on an automotive industry connection, via its residential care centres, day centre and retirement village.

Apply now If you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.

Our client is the UK’s largest provider of specialist services and they are proud to be a leader in their field and an employer of choice, with leading edge systems for supervision, quality management and development.

Position: National Domestic Abuse Helpline Adviser
Location: Tower Hill, London
Salary: £27,948 per annum
Benefits: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Closing Date: 9:00am, 03 November 2021
Interview Date: w/c 08 November 2021

About the Role:

They are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

About You:

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Other information:

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

While their preference is for applicants to be able to work 37.5 hours a week, they are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. Successful candidates will be expected to work atleast two night sifts per month. They are unable to agree to applicants only working certain hours and days of the week.

The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from their head office in London in the near future.

Our client is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You may have experience of the following: Helpline Advisor, Advocate, Charity, Charities, Third Sector, Vulnerable People, Advocacy, Customer Service, Telephone Helpline, Support Worker, Social Care, Helpline Advocate, Domestic Abuse, etc.

Ref: 103 736

DEVELOPMENT OFFICER
Full Time – 35 Hours per week
Salary £23,000 - £25,500 per annum depending on experience
The Frances Hay Centre, Banbury, Oxfordshire

This is an exciting opportunity to contribute to the development of the work of Dogs for Good.  This will be an interesting and varied role, working closely with the Development Manager and members of the training department teams as well as external collaborators.  The Development Officer will be involved in practical trialling and testing of new ideas, working with dogs and clients with varied needs.  These projects may be based around any of the services currently offered by Dogs for Good.  The Development Officer will assist in training and supporting staff working in the projects and research potential new development opportunities and services.  They will support the inclusion of research and evaluation into the development of all projects as well as current services to enable an evidence-based approach to service development.

Applications will be considered from people who are able to demonstrate experience and / or qualifications working with adults and children with varying needs, showing a commitment to a person-centred approach.

They will have with a high level of practical dog training and handling experience, and be able to demonstrate knowledge of and experience in the field of Animal Assisted Intervention with dogs.  Personally, the successful candidate will be creative, keen to learn and challenge their own thinking, analytical, self-disciplined and have a flexible approach.  They must be a strong team player, demonstrate good people skills, and enjoy a varied role.

The role can be home based, ideally within an hour’s travel to our Banbury centre, and available to attend on average once a week.  The role will also involve regular travel to other project locations.  Please note that we cannot employ anyone under 18 years of age or anyone who does not hold a full UK driving licence.

Dogs for Good have a generous contributory pension scheme, death in service benefit and an income protection plan, after a qualifying period.  Employees are entitled to 25 days holiday per year (plus Bank Holidays), which increases with every five years’ service completed up to a maximum of 31 days holiday after 20 years’ service.  Dogs for Good is committed to staff continuing their learning and CPD is regularly reviewed.