Dementia advocacy service administrator jobs
Are you compassionate, organised, and passionate about making a difference in the lives of older people living with dementia? Join our Wellbeing and Connections team, in this role supporting those with dementia and their carers and family, for residents aged 60+ in the London Borough of Westminster.
About the role:
As our Dementia Coordinator, you’ll lead the development and coordination of a tailored, personalised dementia-focused service, working closely with volunteers, carers, and local partners. Your work will help create a supportive, connected community where people living with dementia feel valued, engaged and have greater control over thier management of thier condition.
We have existing monthly activites for those with dementia including our MCST group and our monthly Memory Cafés. The first offers a structured group session and the cafes offers a relaxed, informal setting for people with dementia and their family, friends and carers to get together. The Memory Cafés provides a mixture of talks, information and advice, entertainment and activities. You will work with staff and volunteers to ensure the delivery of these services and ensure they meet the needs of your clients and carers.
Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.
What you’ll do:
- Lead the devlopment and delivery of a client focussed offer for those with early stage dementia, undertaking personalised assessments and planning to meet the individual needs of clients and thier carers.
- Work with the wider team to support clients in accessing dementia related support, befriending support, social activities beyond the dementia groups and other related services.
- Build strong partnerships with local dementia services across health, social care, and the voluntary sector.
- Use and support the team of existing dementia linked volunteers and develop further recruitment and training as needed.
Who you are:
You have experience working in dementia services or the voluntary sector or in a personal context, and a deep understanding of the challenges faced by people living with dementia and their carers. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.
Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for people living with dementia in your community.
Closing date for applications: 12th March 2026 at 9am. Interview dates: 17th / 18th March 2026
Please check our Website for further information if needed.
Thank you!
Office Administrator
Hours: Part Time – 30 hours per week
Salary: £23,800.00 per annum. pro rata
Contract: 12-month contract (maternity cover)
Location: Based at Mind in Salford, The Angel Centre, Salford
About Us
Mind in Salford is an independent mental health charity affiliated with the national Mind network. We provide advocacy, training, and support services that empower people across Salford to improve their mental wellbeing. We are committed to challenging stigma, campaigning for change, and ensuring no one faces a mental health problem alone.
Our charity provides a range of services including advocacy, welfare rights and debt advice, offering support to clients with and including those with physical & sensory impairments, learning difficulties, dementia, autism and mental health problems and the over 60s. This role is to work within the Advocacy Hub and also supporting the administration team.
About You and the Role
We are looking for a proactive Office Administrator to support the advocacy team.
In this role you will support the smooth running of our organisation. Experience in customer service, greeting clients, data input and answering the phones is essential. This role is to cover maternity leave.
Main Tasks and Responsibilities
- Good customer care skills, ability to put people first and ensure accessibility to the service
- Articulate and friendly and able to convey a variety of solutions and concepts accurately and concisely
- Motivated, organized and have excellent time management skills
- Able to keep concise and complete records
- Able to use Salesforce as well as Outlook, Word, Excel and other Microsoft packages to a high standard
- Able to prioritise key tasks effectively whilst maintaining client care
- Able to act on own initiative, and complete actions
- Able & willing to learn and adapt and to develop in the role and engage positively with new ways of working, and to seek out appropriate training for your own professional development
- Ability to manage day-to-day operations and develop and implement effective and efficient systems
- Ability to work within legislative and quality frameworks
- Understanding of health and safety, including risk assessing and lone working precautions
- Understanding of and commitment to equal opportunities and diversity, confidentiality & data protection and Safeguarding Policies and Procedures.
Deadline for applications: Monday 2nd March 2026
Interview dates: Tuesday 17th March 2026 at the Angel Centre – TBC
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.
No agencies please.
Thank you!
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
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Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
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Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
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Carry out structured triage to identify needs, priorities and risks
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Manage expectations clearly and sensitively
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Identify safeguarding concerns and follow organisational procedures
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Make timely referrals to internal services and external partners
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Maintain clear professional boundaries while offering a warm, person-centred response
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Record all contacts accurately and promptly on the organisation’s CRM system
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Maintain clear, concise and professional case notes
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Ensure confidentiality, consent and data protection requirements are met
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Work closely with advisers, service coordinators and partner agencies
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Take part in team meetings, supervision and training
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Keep knowledge up to date on welfare benefits, services and local provision
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Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
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Experience in frontline information, advice, triage or high-volume customer contact work
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Confidence handling calls from people who may be distressed, anxious or frustrated
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Strong listening and questioning skills
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Ability to assess urgency and risk and take appropriate action
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Clear verbal and written communication skills
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Experience using a CRM or case management system
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Good general IT skills including email and Microsoft applications
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Understanding of confidentiality, safeguarding and professional boundaries
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Awareness of issues affecting older people and carers
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Commitment to equality, diversity and inclusion
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Empathy, patience and a non-judgemental approach
Desirable
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Experience in the voluntary sector or health and social care
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Knowledge of welfare benefits, housing or adult social care
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Experience of face-to-face advice or reception-based work
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Knowledge of local services in Bromley or Greenwich
What we offer
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27 days annual leave plus bank holidays (pro rata), including two days over Christmas
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Pension scheme with 5% employee and 3% employer contributions
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Employee Assistance Programme offering 24/7 support
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Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
Registered Charity
51 - 100
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
The client requests no contact from agencies or media sales.