Are you an Excel whizz? Are you hot on a CRM? Do you crave admin that runs like clockwork?

Based within PCR’s Fundraising team, this new role requires a supportive team player to handle a range of vital support tasks, including data processing, stewardship and reconciling income.

As Fundraising Administrator, you’ll be pivotal to our ability to reach our ambitious targets. We’re going full steam ahead with our fundraising strategy to broaden urgent scientific research into prostate cancer – we’re ready for this challenge and we need a dedicated colleague to help achieve these goals.

You’ll be instrumental in helping us build strong relationships with our supporters, roll out data-driven fundraising initiatives and ensure back-office admin is completed accurately within set timeframes. You’ll be a keen, dynamic learner, proactive problem-solver to become an integral part of our Fundraising team:

You will work with the Supporter Care Manager, plus other members of the Fundraising and Finance team.

About PCR

We are a medical research charity that funds novel, innovative projects for those affected by prostate cancer. Our scientific research works towards breakthroughs in the prevention, diagnosis and treatment, and better outcomes for patients. Over the last few years, we have increased the number of projects we fund and place collaboration and patient voice at the heart of our research strategy.

People affected by prostate cancer are at the heart of our decision-making. By combining lived experiences of prostate cancer patients with scientific expertise, we make sure our research really matters. 

Key Responsibilities

• Prepare and import data onto CRM
• Process and record income
• Create systems for cleaning and improving data integrity
• Handle data in Excel for analysis of fundraising activities
• Build CRM reports for smarter use of data through appeals and communications
• Import income via multiple third-party platforms; reconciling with income received by Finance team
• Prepare and dispatch stewardship materials
• Adhere to all PCR’s internal policies, including data protection and privacy
• Manage supporter journey according to agreed timetable – from initial contact through to retention and long-term stewardship.
• Record communications on CRM
• Meet departmental KPIs on administrative targets covering data and donation processing, and stewardship commitments
• Create and implement systems to evaluate supporter experience
• Ensure thorough understanding and use of CRM (Acess thankQ)
• Maintain up to date and accurate contact records, including communications and donations
• Use the CRM as an informed reporting tool
• Work closely with the Finance Manager and Supporter Care Manager to process, code and report on monthly income and ensure ThankQ and Sage reconcile

Skills and Competencies

Essential

• Experience using a CRM, including reports, imports, exports and analytical solutions
• Capability in Excel to intermediate or advanced level, including formulae and insights
• Experience in data handling and analysis
• Experience using Word, including templates and illustrated page layouts
• Ability to implement program to improve data quality and data insights
• Ability to provide exceptional supporter care (written and by phone)
• Excellent written communication skills
• Highly numerate with a good feeling for figures

Desirable

• Experience working with Mailchimp and digital marketing platforms
• Experience creating administrative systems and standard operating procedures
• Experience processing financial and personal data from third-party platforms
• Experience of digital marketing
• Knowledge of GDPR regulations and data protection
• Knowledge of Gift Aid (declarations, claims, application)

Personal qualities

• Have a collaborative outlook, including managing expectations, working flexibly and reaching out to colleagues on joint goals
• Have a pro-active attitude that displays initiative and focus
• Have a strong belief in our work here at PCR
• Be a task-driven multi-tasker who can juggle competing daily, weekly, monthly priorities
• Be really, really organised and systematic
• Be willing to learn and self-teach

Our close partner is providing financial services guidance to a number of large institutions around the world, the International Development team works closely with global clients – such as UNICEF, The World Bank and the Gates Foundation – particularly those involved in international development, grant-making and grant-funded programmes.

The Assistant Project Administrator has to assist in providing project coordination for the full life cycle of any assignment offered to our clients; from the proposal process, contract management with the client, assignment planning, through to assisting with the report writing, and ultimately billing the client.

Contract Responsibilities

·Assist with proposal and tender submission, including preparing project budgets and schedules, liaising with prospective staff and ensuring all proposals are submitted within the respective deadlines

·Ensure that contracts are as per the issued proposals, that all terms agreed are in best interests of org and support the Managers/Partners in any contract administration required

·Assist with planning the fieldwork of the project, including agreeing dates with the beneficiary, liaising with internal and external staff to ensure they can perform the required service on the agreed dates and that all parties have the necessary information to ensure the project fieldwork runs smoothly

·Assist with  the drawing of contracts

·Monitor and track project progress and on our ‘Control Schedule’ to ensure all stakeholders are kept up to date with any project developments

·Act as the point of contact for all stakeholders (including the client, the beneficiary, internal/external teams and management)

·Assist the manager in any report-writing tasks that may be required & deliver final product to client

·Monitor internal staff working hours & expenses incurred, to ensure project budgets are adhered to

·Check and process external suppliers’ invoices, making sure all days worked and expenses incurred are within the agreed budget, liaising with finance as and when issues arise

·Assist in client billing, ensuring that all bills issued are as per the contractual terms between the firm and the client, that all costs are accounted for, and that bills are paid by the client in a timely manner

·Create and maintain comprehensive project documentation for future use, ensuring that all projects are properly logged and can be used in future proposals/tenders

·General: translate documents, maintain filing system of documentation by client and by assignment, archive files when necessary

Requirements

Essential

·Fluent English in both verbal and written with excellent communication skills

·Second language, French

·Competent using MS Office

A minimum of 12 months adminitration experience in a high activity/ multi task environment

·Strong organisational and time management skills with ability to prioritise and multi-task

·Able to meet deadlines

·Good numeracy skills

·Able to work under pressure with accuracy and focus

·Good eye for detail and the ability to follow through tasks

·Able to be a self-starter and work on own initiative

·Able to demonstrate problem solving skills

·Comfortable within a changing and developing environment

·Able to apply relevant skills to new scenarios

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities. Therefore, you must currently hold the right to work in the UK.

Summary of the role:

To develop and provide a comprehensive organisational, administrative and programme support service to the CEO by proactively managing and overseeing the CEOs’ meetings.

About the Role:

Some of the main responsibilities of this role will be:

1. To facilitate the planning of meetings, attend and take minutes with follow up actions of routine meetings for the Leadership Team, Board and subcommittee meetings.
2. To respond to queries from the Board in a timely and professional manner, both verbally and in writing.
3. To coordinate and collate departmental reports and documentation in preparation for monthly and quarterly meetings with the Leadership Team, Board and Subcommittees.
4. To draft, type and dispatch all Board correspondences
5. To develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages/appropriate dissemination of information/assignment of actions.
6. To provide general administrative services for the CEO and the Board.

About You:

To be successful in this role:

1. Educated to a minimum of A level or equivalent.
2. Experience of working in a similar role supporting Senior Executives and/or Leadership Teams.
3. Experience of working in a confidential manner, dealing with sensitive and confidential information.
4. Excellent interpersonal and communication skills with the ability to engage with stakeholders and people from diverse faiths, cultural and educational backgrounds.
5. Highly organised with the ability to work under pressure to agreed deadlines.
6. Ability to produce accurate, concise and timely minutes of meetings and draft / edit written documents and correspondence independently.

Why you should apply:

If you are an extremely organised PA with a desire to learn and add value by supporting Muslim Aid’s busy, friendly and supportive CEO then this may be the role for you.

Benefits you will enjoy if you work for us:

• 37 days holiday (including Bank Holidays and Privilege days)
• Flexible working conditions, including home working
• Employee benefits with Perkbox
• Free eye tests
• Paid time off for medical appointments
• 2 hours lunch break on Fridays
• Time off in Lieu (TOIL)

Please ensure that you complete the application form for this position. 

Once we have received your application we will review your application and see if you are a good fit for the position, and for us. Due to the volume of applicants, we are unable to contact everyone so if you are selected to continue to the interview process, we will be in contact with you.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

NOTE: We will review your application and see if you are a good fit for the position, and for us. Due to the volume of applicants, we are unable to contact everyone so if you are selected to continue to the interview process, we will be in contact with you.

We are looking for a Senior New Partnerships Executive to join our talented Development team. 

This is an exciting opportunity for a candidate with experience in a target driven environment to support the Development department in reaching the annual budgeted income. Exemplary relationship building and communication skills, along with experience of revenue generation in a client facing environment are a must. 

The successful candidate will have the following: 

• Experience of revenue generation in a client facing environment 

• Exemplary relationship building skills with an ability to quickly build rapport 

•  Experience managing internal and external stakeholders and understanding their needs 

•  Strong written communication skills, including liaising with prospects 

•  Writing and designing high quality pitch documents 

•  Confidence and resilience at dealing with people at all levels with excellent communication skills 

•  An understanding of sponsorship/fundraising/sales 

If that sounds like you, then we would love to hear from you!

The closing date for the receipt of completed application forms is: Friday 6th August 2021, midday 

We want our workforce to be representative of all sections of society and welcome applications from everyone.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

HR Department 2021

This is an exciting and busy time to be joining UK Youth as we prepare to launch our new strategy and  transform the way we work to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. As a result we are recruiting for a number of new roles designed to enable the organisation to grow, improve our ways of working and enable us to deliver to deliver our ambitious 2025 strategic plan.

Reporting to the Network Engagement Manager, you will support the efficient day to day administration and coordination of the Department. You will provide first-class customer service, support the development of account management processes and coordinate a range of activities and events to support the Department objectives.

You will be passionate about providing support and coordination to staff members to help  and network development and engagement approaches with young people as equal stakeholders. You will be excellent at building relationships and be comfortable to represent UK Youth on external platforms. You will support develop opportunities for young people and youth workers to feel empowered and be mobilised to take action. 

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and

empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even whilst we are all working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• Flexible/Agile Working
• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell our New Forest Outdoor Centre including, camping, lodges and outdoor activities.
• Cyclescheme and Techscheme

How to apply

If you would like to be considered for this fantastic opportunity, please read the job description, and then click here and complete an application via our completely anonymised recruitment system (provided by Applied).

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks which include criminal record check and employment reference.

As part of the recruitment process UK Youth will be gathering and uses certain information about you. For further information regarding this please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it. 

Do you have experience of supporting busy senior leaders?

Are you a highly organised individual, skilled in administration?

Do you have a passion for Gospel outreach into London?

Then London City Mission would like to hear from you!

We are recruiting an Executive Assistant to support the Director of Ministries in the Department’s work with Field teams, volunteers and our partner churches to help mobilise and enable even more effective Gospel outreach to the least-reached in London.

We are seeking a highly organised, innovative assistant to support the Director’s office and develop our support systems that enable effective cross-team working, project support and remote access working. The successful candidate will be a committed Christian with an understanding of cross-cultural urban gospel mission alongside their excellent organisational, IT, communications, project work and interpersonal skills. Experience of event planning and oversight as well as budget monitoring skills would be an advantage.

If you possess this gifting and skills mix, and have a strong desire to support outreach to the least-reached of London with the good news of Jesus Christ, follow this link for further information and to download an application pack:

There is an occupational requirement that the person appointed be an evangelical Christian.

The Charity

The FT has chosen to establish its first ever charity, the Financial Literacy and Inclusion Campaign (FLIC). Financial literacy has been proven to increase social mobility and improve financial behaviour for individuals and communities. It’s our aim to democratise financial education by providing free and engaging content to those who need it most: young people, women, and disenfranchised groups including minority ethnic communities and migrants.

Click here to read more about this charity, and why we have chosen to initiate FLIC.

The Role

Following the hire of its executive director and official certification by the charity commission, FLIC is looking to hire its second full time role. The Community Outreach and Donor Liaison Manager will play a critically important role in shaping and building the new charity’s output, seeking and galvanising connections with our future community partners as well as project-managing the charity’s first two important donor drives. You will work at the core of the charity to understand issues relating to financial literacy and inclusion that are felt to be most important to communities themselves, and to identify, engage and support community-led and FLIC-supported action to address these issues. This crucial work in segmenting our target audience will run in tandem with FLIC building links with umbrella organisations working on a nationwide basis, ensuring that the charity’s work is scalable and entrenches impact long term. 

The role will report to the charity’s executive director, and during her absence for a four month maternity leave, managerial cover will be provided by an interim cover director and the board of trustees.

Community Outreach: The ideal candidate will need to feel confident liaising with people from all backgrounds, many of whom will be working in overstretched, underfunded but uniquely important organisations that connect with and care for some of society’s most marginalised. You  will need to on-board the community partners that the charity may work with in delivering financial literacy training and content in the future, maintaining meticulous records throughout interactions. We envisage that this will be a process of two parts, some unstructured qualitative interviewing to find out what each specific community needs with regard to financial literacy, followed by sharing with the organisations the parameters of what the charity can do. The ideal candidate will have worked with marginalised communities before, ideally from within a larger organisation, either public sector, charity or private. 

Donor management: In addition to community outreach duties, you will be the main point of central contact for a two phase donation drive, beginning with the charity’s official launch in September and building to the seasonal appeal at Christmas. Backed by strong journalistic content and support, you  will project manage the donation side of the two initiatives by fine tuning the plan for various aspects of the fundraising drive and ensuring that all partners in the endeavour remain clear, punctual and thorough in their agreed contribution. Although not held responsible for the sums raised, by liaising and managing an external donor management company and the team running the charity’s website, your  success will be measured on the efficient capture of donor data and strength of post donation communication. In short, you  will need to be the centre of the fundraising drive, constantly anticipating peaks in activity, evaluating and troubleshooting followed by feeding back to all contributors accordingly.

Key Responsibilities

• Ability to develop, deepen and sustain positive relationships with a range of people, including schools, community leaders, local groups and organisations, and local authorities.

• Supporting the delivery and analysis of community-based qualitative action research

• A commitment to the aims and objectives of FLIC

• A desire to empower communities by recruiting and supporting local people to become FLIC delivery partners and active leaders in their community, and ensuring that they are adequately informed about the parameters of collaboration, remaining engaged and involved

• An ability to actively listen to partners describe their authentic needs and concerns and distill this into potential actions and interventions for FLIC

• Strong communication skills including presenting, facilitation, and relationship building.

• An ability to publicise work through the production of flyers, posters, social media and networking with local groups and organisations;

• Working supported by a team to organise and hold events that draw in and involve partner organisations

• Supporting face-to-face, online, and print communication and marketing activities;

• Working in different environments (both office-based and on the ground), at times best suited to the community (including some evenings and weekends for which TOIL will be offered).

• Provide operational guidance and support to all team members to ensure that donor projects meet expectations.

• Represent the team on cross departmental projects where appropriate.

• Any other duties are required by the line manager in line with the grade of the post.

Your Skills

• An understanding of Financial Literacy 

• Excellent knowledge of, and connection to, any one or more of our target groups.

• Some understanding or experience of using qualitative research methods.

• Experience of using creative platforms for community engagement, such as design, art, photography or video.

• Proficiency in a community language.

• Extensive experience working in community outreach and engagement, particularly with disadvantaged groups.

• Personal credibility and integrity where marginalised groups are concerned

• Excellent empathetic interpersonal skills, incisive and clear without lacking warmth and understanding

• Hard-working, reliable and professional, able to manage a varied and challenging workload and work well both as part of a team and alone.

• Methodical, diligent and rigorous approach to administration

• Experience of facilitating and leading creative and engaging community-based workshops and activities.

• Experience of recruiting and supporting people from diverse backgrounds to take part in community-led projects.

• Experience of working with a variety of different stakeholders, including individuals, local groups, and organisations across the voluntary and public sectors.

• Experience of organising creative and successful events which engage and involve people from a range of different backgrounds.

Please Note: The successful candidate will be employed by the FT Financial Literacy and Inclusion Campaign, a registered charity, and not the Financial Times group.

A large Not for Profit organisation in Central London is looking for an Accounts Receivable Officer to join the team immediately on a 6 month contract

Client Details

A large Union organisation in Central London

Description

* Processing of invoicing ensuring accuracy, timeliness and continuous improvement of workflows between teams to avoid duplicate invoicing, in line with departmental targets.

* Promptly responding to invoicing and credit note requests in accordance with SLA's; proactively resolving queries.

* Establish and foster good working relationships with both internal and external customers to resolve enquiries and ensure the prompt payment of invoices through regular contact and discussion.

* Set up new customer accounts and assist in the credit vetting process. Maintain and update customer details as appropriate in order to support invoice accuracy at all times.

* Assist with the management of the direct debit processes, updating the master and ad-hoc files in preparation for timed and scheduled direct submissions.

* Receipting of cheques received from members and raising the appropriate invoices for the system.

* Monitor and check the remittance account to ensure the outstanding debtors list is up to date.

* Create bad debt provision entries following TLS policy ensuring that the relevant budget manager has been consulted regarding collection and debtor status. Where appropriate instigate the write off process for bad debts securing the appropriate business actions and approvals.

* Escalating appropriately to line management debt recovery actions to begin the initiation of legal proceedings.

* Assist as required in any other departmental duties and to undertake other tasks to support the finance operations team.

Profile

* Educated to A level or higher, including good GCSE passes in Mathematics and English Language.

* Detail orientated with experience in a financial or data entry function.

* High level of customer awareness.

* Excellent organisational and planning skills to enable working to tight deadlines and effective prioritisation.

* Excellent communication skills, both verbal and written, together with a high level of interpersonal skills.

* Effective team player with ability to develop positive relationships with team members, external and internal stakeholders.

* Ability to use initiative in a busy environment, as well as a willingness to undertake ad-hoc work where necessary.

* An intermediate to advanced working knowledge of Microsoft Office applications including Excel and Word.

* Flexible attitude, enthusiastic and positive.

Desirable:

* Specific experience in credit control and aged debtor maintenance

* Experience of legal professional practice and/or other professional/ member services

Job Offer

£26,000 - £28000

We are seeking an exceptional Programme Officer to join our Research team.

The Royal Academy of Engineering is harnessing the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we are growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public.

Together we are working to tackle the greatest challenges of our age.

This is an exciting opportunity for the right person to join our Research team and make a real difference. The Academy’s Research programmes support excellent engineering researchers working in partnership with UK industry to drive innovation.

Your main role will be on a particular scheme, but you will support other programme activities when responsibilities to that scheme allow. We are looking for someone who can run both efficient application and selection processes for grant schemes and help build and maintain engagement with a community of practice. You will play an important role in making sure that grant recipients have a strong, beneficial relationship with the Academy, and each other.

To be successful, you will have broad knowledge of administration systems, procedure and processes and be highly organised with excellent time management skills with the ability to work on your own initiative.

We are small enough that you will be known, seen and understood, and big enough to offer great benefits which you would usually associate with much larger organisations. We offer an unrivalled package of benefits including a non-contributory pension scheme, BUPA cash plan, private medical insurance, subsidised restaurant, regular social activities, health and wellbeing programmes and the possibility of flexible working, as well as significant investment into your personal and professional development.

We have an inclusive and flexible approach to hybrid working based on trust and respecting individual difference, with a fantastic central London office near St James’ Park when you need it.

To find out more and to apply, please visit our website via the apply button.

Closing date: Midday on 3 August 2021.

Interview date: 12 August 2021.

Events Coordinator (x 2)
Aldgate, London
Full-time, 35 hours per week

As Events Coordinator, you will need to have experience of coordinating, organising and facilitating conferences and events both virtually and face to face. Experience of virtual event platforms would also be required. You will need to have good skills in advertising and marketing techniques for events including utilising social media. The ability to communicate with a wide range of people in a professional manner, written and verbally as well as excellent organisational skills is vital, with a keenness to improve processes. 

You will have the ability to plan and prioritise work under pressure, meeting deadlines with tight schedules. Most importantly, you will be a team player with a ‘can do’ attitude and a positive approach to work. An interest in medicine, science or healthcare would be an advantage, but is not essential. 

There will be occasional shift working and outside of agreed hours where events require it.

We have two vacancies for the Event Coordinator position.

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist. 

The Royal College of Pathologists is a professional membership organisation with over 11,000 members who are doctors and scientists working in hospitals, universities and laboratories in the UK and overseas. We work with pathologists at every stage of their career – from setting curricula, organising training and running exams, to approving job descriptions, publishing best-practice guidance and providing continuing professional development. 

We offer attractive staff benefits including 25 days annual leave rising with length of service, enhanced employer contributions to pension scheme, an employee discount scheme, and season ticket loans, as well as a cycle to work scheme.  The College values diversity, welcoming applications for all members of society.

Please submit your CV and a completed Supporting Information Form with your application, in order to be considered for the role. Further information can be found on our website when you click to apply.

The closing date for applications is 16 August 2021. 

Please note that all staff are currently working remotely and the interviews will be carried out online through video calls.

Have you got what it takes to grow and develop a team to be highly performing with excellent customer service? Are you ready for a challenge that will take your work to the next level? If yes, then you are looking in the right place.

Our University of West London Student Union (UWLSU) gym is in the middle of an intense boot camp to get in the best shape possible. We need you to run a newly built gym that works to your passion for people, strong service and operational skills! 

Can you find the value in making our students find their better, healthier self? Want to sell to your heart’s content and focus on getting as many people to experience everything from HIIT, to powerlifting, to yoga in our studio space?

We are looking for someone in the fitness industry with passion for health and wellbeing. A creative person with the drive and enthusiasm to make their mark on this exciting new project and improve the lives of our gym members in a safe and welcoming environment.

Its and exciting time for the Sports department at The University of West London Students Union. We have just been granted the rights to run a brand new, purpose-built fitness centre and we are on a mission to get as many students in the gym and taking classes possible.

In return for all of this we would love to reward you with a great team who will give you all the tools you need to be a success – not to mention free membership for YOU!

_________________________________________________________________________________

Application Process

If everything above sounds good to you, we’d love to receive your application. Be sure to read the job description and person specification and make sure to use our application form – we don’t accept CVs and cover letters!

________________________________________________________________________________

UWL students come from a diverse range of backgrounds, as an employer we are committed to ensuring that our workforce are reflective of the members we serve.

Therefore we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups. 

Location: London UK or Washington DC(Homebased with some travel to the office as required)

Reporting to: Global HR Director 

Direct reports: N/a

Budget responsibility: None

About Relief International.

Relief International (RI) is a leading non-profit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.

RI includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RI-France and RI-Europe.  Under our alliance agreement, we operate as a single, shared management structure.

About our Programs.

RI is active in 16 countries around the world, including some of the most fragile: Afghanistan, Bangladesh, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, Somalia, South Sudan, Sudan, Syria, Turkey, and Yemen.  Often, RI is the only organization providing assistance to highly vulnerable communities. 

• RI employs 7,000+ staff and auxiliary workers
• 97% of staff are local nationals
• We only have some 90 ex-pat staff out of 7,000+
• RI spent $150 million in 2019 on our programs

Often, RI is the only organization providing assistance to highly vulnerable communities. 

RI invests in four broad program sectors:  Economic Opportunity, Education, Health, and Water, Sanitation and Hygiene.  We design our programs to incorporate The RI Way:  local participation, integrated programming, the development of civic skills, and complementary partnerships including with local NGOs, governments, and the private sector.  RI supports solutions that reinforce and improve upon existing in-country systems. Where such systems do not exist or are chronically underperforming, RI’s crisis response lays the foundation for long-term, sustainable change. 

Position Summary.

The Global Employee Relations Coordinator (ERC) will support the HR Director (HRD) to provide a high quality and timely ER service for the global organization. 

The ERC will be responsible for the management and administration of RI’s performance management system); and for the management of the employment contracts system. In addition will undertake incident investigations from time to time and generally support the HRD with investigation management.  Provide to support the HRD in communications with and coordination of key working groups. 

Key Responsibilities and Duties.

Performance Management 

• The ERC is responsible for the effective functioning of the Performance Management system (RI Excel) and related policies/procedures and will, together with the HR Systems Administrator:
• Maintain a Helpdesk function to respond to user queries. 
• Coach new managers on how to use RI Excel and PM policies; and build regional/field HR capacity in effectively using the system.
• Liaise with the system provider on system fixes and upgrades.
• Support the GHRD in collecting feedback from users about the RI Excel system and implement agreed changes.
• Follow up on ‘past due’ reviews
• Produce management information from RI Excel as requested by the HRD.

Contract Management 

• Effectively administer the issuing of new employment contracts for GSO staff in the US, UK and France and also contract changes and extensions.
• Act as principal administrator of the e‐filing system: maintain Personnel files structure, and carry out routine self‐audits of GSO and international staff files to ensure they are ready for external audit at all times.
• Keep the Personnel file SOP (standard operating procedure) up to date.
• Monitor contract changes from regions to ensure that personnel changes are in line with applicable policies before circulating them for signature or filing them.
• Review Recruitment Packages as they come from the regions and ensure they are correct and complete before job offers/contracts are signed.
• Alert the relevant HR team to upcoming employment contract end dates
• Edit and send out New Hire Introductions for new interns and new employees.
• Edit and send out departing staff notices; respond to requests for employment verification; and issue visa letters as required.

Incident Reporting and Investigations

• As directed, conduct investigations into HR and management complaints from time to time. 
• Become familiar with the Incident Reporting system, in order to provide technical/system support to IM team members when neede

Coordination and Communications

• Coordinate key working groups including global/regional HR meetings, Global Staff Care Team meetings and Intranet (RI Connect) team meetings. 
• Support activities to develop the overall RI-Connect site. 
• Act as HR Content owner for RI‐Connect, owning the HR sub site; seeking and uploading new and refreshed content on a regular basis from HR team members; and monitoring/reporting on usage of the HR sub site.
• Support the bi-annual Employee Engagement survey; and create ad hoc employee engagement tools such as Flash surveys, analyze the results and prepare reports.

Respond to Staff Queries & Support Key Processes

• Provide a timely and accurate support service for staff queries related to ER matters.
• Carry out exit interviews and report on any key management issues or emerging trends.
• Monitor and report on the use of psychological support services in program countries and escalate any key issues to the HRD.

Policy and Employment Law

• Review, update and maintain the UK and US Employees’ Handbook to ensure compliance with the relevant internal policies and labor laws.
• Ensure the ER section of the Global HR Manual is kept up to date

General Support to HRD

• Provide support with travel and expenses;  purchase requests/invoices and HR budget monitoring
• Prepare reports and other documentation, including departmental annual goals and plans; and occasionally Board/SMT documents
• Renew HR Memberships and subscriptions

Qualifications and Requirements.

• Experience of working in an international HR function
• Formal HR qualification or part-qualification
• Some knowledge of either US or UK employment law
• Excellent organisational and administrative skills
• Experience of working with HR IT systems and producing data analysis reports
• Excellent interpersonal skills and communication skills
• Ability to work effectively with a dispersed workforce and build relationships across cultures and time zones
• Flexible approach and ability to work effectively in a fast-paced environment
• Able to travel internationally on occasion, if required

RI Values.

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities.

We value:

• Inclusiveness
• Transparency and accountability
• Agility and innovation
• Collaboration
• Sustainability

How to apply.

• To apply for this post, click on the “Apply” button in the job advert page 
• You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit. 

Please apply by uploading your cover letter and up-to-date CV on our website . 

Due to limited resources, only short-listed candidates will be contacted. 

Note to external agencies, we will not be accepting CVs from third parties.

Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment. 

All staff are expected to abide by our Code of Conduct. 

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

Learning and Development Assistant

Are you a Learning and Development or People Assistant looking for your next career move? Do you have experience working within an L&D/HR capacity? Would you be interested in working within a close-knit, fast paced team who excel in providing a professional service across the organisation?

Care in Mind have an exciting opportunity for a Learning & People Assistant to join our friendly and professional team based within our Head Office based in Stockport, where you will support the People Service Department by providing support with Learning and Development processes and HR practices.

You will be required to work Monday to Friday over a 30 hour working week, which will involve hybrid working between the Head Office in Stockport and home working.

The closing date for this position is Tuesday 10th August and interviews will be held on Thursday 29th July and Thursday 12th August 2021.

Company Benefits

- £20,344.82 - £22,491.18 per annum (FTE based on 37.5 hours per week)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with length of service)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Free on-site parking
- Paid DBS check
- Healthcare Cashplan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Learning & People Assistant you will:

- To maintain the accuracy of the training matrix systems
- To maintain communication with the people services department on the training status of candidates logging information accurately.
- To ensure that new candidates are booked on induction training within the KPI timeframes
- To maintain candidate engagement whilst going through the onboarding and training process.
- To ensure that all internal employees are booked on mandatory training and for this to be reflected in the matrices
- To arrange all company training sessions with support from the People Coordinator, ensuring the necessary number of sessions are booked throughout the calendar year.
- To attend the location of induction training to be available for candidate queries and to assist the People Services team in taking relevant identity documents and onboarding paperwork.
- To ensure all trainers have relevant equipment and materials to deliver training.
- To ensure that all evaluation forms are submitted to attendees, information collated and analysed.
- To report monthly on training compliance for the Executive Departmental Report, providing narratives for lower compliance and actions to increase this. To report in line with KPI’s to ensure that training is being pushed to Outstanding compliance ratings.
- To manage the Learning and Development inbox and respond to general enquiries from staff, management and external stakeholders.
- To become the point of contact for Training providers and to arrange for staff to undertake apprenticeships.
- To provide administrative support to the People team.
- To support the Recruitment and People Assistant with onboarding and engagement of new staff members and complete onboarding checks in line with the Safer Recruitment Policy.

Requirements of a Learning & People Assistant

- Previous experience of working in an administrative role
- Understanding of HR and Learning and Development processes and procedures
- Experience of working in a HR/Learning and Development department
- Knowledge and experience of HR or Training Management System software
- Experience of dealing with high volumes of data input.
- Attention to detail and high level of accuracy
- Strong IT skills including the use of spreadsheets, databases, email and word processing
- Excellent organisational skills and the ability to prioritise workload
- Strong problem-solving abilities in line with the People Services Competencies.
- Have access to a vehicle for work purposes with the ability to travel to the sites within the Care in Mind portfolio
- An ability to work from home where necessary – Wifi connection, suitable working space.

Desirable Criteria:

- Working towards an L&D or HR qualification
- Previous experience of working in health and social care industry

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that we do not accept CV’s and the application must be completed in full.

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to a DBS check.

We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

We reserve the right to close the advert early, should we appoint a suitable candidate.

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Head of Advice and Guidance Helpline

London, Birmingham, Belfast or Glasgow office or home based (UK)

£41,183 – £48,046 per annum (London office based)

£37,888 – £44,752 per annum (other locations)

35 hours per week

Maternity cover – 8 months

We are looking for an experienced service manager to lead our Helpline team and ensure delivery of high-quality multi-channel Helpline services and oversee our on-line community forum to our beneficiaries across the UK. 

The successful candidate will lead the Helpline team providing effective support, management, supervision and development to ensure organisational and departmental objectives are met. 

They will ensure high-quality information, advice and guidance is available via the Helpline and safe moderation of the on-line community and work with other Advice and Guidance staff and wider staff teams. 

They will join our thriving Advice and Guidance Department which comprises of a Helpline, Advice and Guidance Officers, Welfare Benefits service and an Education Appeals team. The teams provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.

You will have proven experience of leading a service team delivering information, advice and guidance via multiple channels within the third or public sector, or equivalent.

You will have excellent communication and influencing skills, experience of staff, operational and budget management, quality monitoring and reporting. 

The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Monday, 16 August 2021 at 23:59.

We expect interviews to be held remotely on Wednesday, 25 August 2021. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.