Experienced & dynamic people and operations General Manager required for our Animal Welfare Charity. The charity is at a critical point in its life cycle, looking to grow income significantly to match increasing operational costs. We are looking for a dynamic, flexible, hands-on and experienced General Manager to shepherd us therough this crucial period and beyond. You will identify what needs to be done, oversee the organisation of staff and volunteers to complete the necessary activities, direct the execution of these activities, evaluate outcomes and then share learning going forward. You will report directly to the Trustee board.

The ideal candidate will have the ability to inspire and manage staff and volunteers in the CRRC's trading, fundraising, volunteer coordination and administration activities.

To be considered please add a covering letter to your application answering the following questions:

Your location and if not local are you willing to relocate (the centre is based in a rural area)

You will be required to drive as part of the role - please confirm that you hold a valid driving licence

What experience do you have of leading a team? 

What experience do you have raising funds for a charity?

What experience do you have working with volunteers?

Why would you like to work for the Cat & Rabbit Rescue Centre?

About Us 

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.

Job Summary 

• To work in partnership with the Director and Assistant Director to develop the services plan and manage the successful delivery and development of London Services.
• Manage akt’s Housing offer in London ensuring that we are legally compliant and adhere to best practice in Health and Safety.
• Identify and develop strategic partnerships and opportunities that support us to safely meet young people immediate housing needs and move on to longer term accommodation in London.
• Manage and provide supervision for; staff, students and volunteers who provide case work and advocacy to homeless LGBTQ+ young people.

The Royal Court is the home of the English Stage Company Limited (ESC) and is the UK’s leading theatre dedicated to new writing.Up to 20 plays a year are staged between two theatre spaces (the Jerwood Theatre Downstairs and the Jerwood Theatre Upstairs) at the Royal Court’s home on Sloane Square. Over 120,000 people visit the Royal Court every year and many more see our work offsite, online, in the West End, globally and on tour. Our unique sector-leading activity is the play development work which takes place year-round including an ongoing programme of Writers Groups for around 100 writers a year. 

The Grants and Partnerships Manager is a key role in the Development team and will work closely with the Development Director, Deputy Development Director, Development Manager, Development Officer, Marketing and Communications team, Participation and Literary team, and Development Council members.

The role will be responsible for securing new income from Trusts and Businesses, as well as managing relationships with existing trust and business funders. Working closely with the Development Director, the Grants and Partnerships Manager will develop and implement a clear and innovative strategy to grow income from trust and business sources as part of the Development team’s ambitious fundraising strategy.

Project Manager Transitional Housing
East Sussex, UK
£31,465 per annum
37.5 hours per week
Permanent Contract

If you have a passion for working with young people and the drive and determination to develop and deliver an outstanding service, we want to hear from you.

YMCA Downslink Group are looking for a Project Manager to join our Transitional Housing Project which provides a low support housing offer for young people who are almost tenancy ready. We currently provide transitional housing for 132 young people aged 18 to 35, across Eastbourne, Hastings and Bexhill. Supported by Homes England grant funding, the scheme enables us to lease empty properties from private landlords and refurbish them to a good standard, to provide affordable and safe accommodation for young people in housing need.

In this position you will be able to develop new skills in an exciting project which maximises choice and control for young people. This is an exciting, flexible management role which will give you the chance to develop new skills in a creative way

Role Responsibilities

• Oversight the housing management for a range of properties across the county.
• Develop this valuable service with residents and our partners from across the county.
• Oversee the day to day operation of the service to ensure that the requirements of the service specification are met.

Key Requirements

• Excellent communication and management skills.
• A sound knowledge of safeguarding, relevant housing law, landlord and housing management responsibilities.
• Experience of providing and/or overseeing housing management and maintenance services.
• Experience of managing a team to deliver an exceptional service to young people.
• A driving licence and access to a car.

The post holder may have previously held a position as a Deputy Manager or Senior Project Worker a local authority or housing association/project.

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, you can speak to the Recruiting Manager. Please email us and your query will be forwarded. Contact details can be found by clicking the "apply" link below.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Please note that we will be reviewing applications on a weekly basis.

To apply, please visit our website by clicking the "apply" link below.

Please note that we do not accept CVs. When submitting your application please save your application form as ‘your full name APPLICATION’ and put the job title/location in the email subject line. Please submit your application as a Word document where or PDF (we cannot accept Pages) via email.

You’ve got an in-depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Service Manager.

Right now, we’re looking for someone like you to manage the day-to-day running of our 24 Hour Supported Housing service in Carlisle.  As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage service contracts, line manage front line staff and organise any building maintenance requirements. Whether you’re carrying out an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

Substantial experience gained managing a caseload of individuals with complex needs is a given, as well as being outcome driven and able to lead by example using your firm but inclusive management style. Some experience of housing management is desirable, but not essential. You’re open and encouraging too, and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although it's not essential. The successful applicant must have a minimum level 3 qualification.

This is a permanent position requiring the post-holder to work 37.5 hours per week.

The salary for this role is £24,362.00 per annum, with potential progression up to £25,644.00 per annum.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We are looking for a leader who will impart knowledge to staff teams to understand and manage risk and informed decision-making relating to mental capacity, DoLS/ Liberty Protection Safeguards, and consent procedures.  You will ensure the positive wellbeing of beneficiaries living with dementia so they can achieve their aspirations and meaningful outcomes.  You will work with the staff team to deliver safe, therapeutically effective and person-centred care of the highest quality.

You will support the Deputy Manager to provide the service within the regulatory framework of the Care Act 2014, current CQC regulatory requirements and fundamental standards through which The Royal British Legion is accountable.

We are looking for a Registered Nurse or experienced Social Care Manager with an emphasis on Dementia care and qualified with a Level 4 Diploma in Health and Social Care or equivalent. Experience of working in a Care Home with older people living with dementia or providing community support services to individuals living with dementia and their families is essential. 

Please note this role is based at Maurice House, Callis Court Road, Broadstairs, CT10 3AH. 

Address: Broadstairs, Kent

How to Apply

Please apply by clicking "apply online"

Closing date for this role is: 27th May 2021

The interview date for this role is scheduled to take place on 9th June 2021

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Manager to join our Kinross shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Retail Development Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops

• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy

• Supervise the work of the Assistant Shop Manager, providing support and coaching 

• Initiate and promote improvement activity opportunities to grow and develop the business

• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS

• Deliver excellent customer service and enjoy working in retail

• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Manager, you will be instrumental in achieving this vision.

Further Information and How to Apply

For an informal chat about this post, please contact Kenneth Doig.

For any queries regarding the recruitment process, please contact our Recruitment Team.

To be part of the future of CHAS, apply today by completing an online application at w Please note that we are unable to accept CV’s.

This post is subject to a Disclosure Scotland Basic Disclosure check.

A charity are recruiting for an Interim Deputy Director of Finance

Your new company
A large, high profile London-based charity .

Your new role
You will be responsible for overseeing the financial management of the organisation, managing a sizeable team with three direct reports. It will be an interesting and varied role, overseeing the efficient delivery of the production of the statutory accounts, budgeting and forecasting and treasury management. Anticipated duration is for 3-9 months.

What you'll need to succeed
You will be a qualified Accountant with strong, recent experience as an FD within a large, complex charity.

What you'll get in return
The opportunity to add value for a leading charitable organisation. WFH for the foreseeable.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a motivated, passionate and experienced manager with an impressive track record of delivering high-quality services, to meet the needs of local communities in a social work/care, health or education profession? Want to make a real difference to the lives of children, young people and their families? If so, read on.

Catholic Care is an ambitious Charity. We are always striving to offer even better services to give the children, young people, families and schools we work with quality and highly regarded support services. This means that as we look to the future we have the confidence to try something new.

We know it is our professionals working with children and young people who make the biggest difference to their lives and as we look to integrate our services, we require a Senior Manager who will share this vision and manage a team of experienced practitioners. Your role will be to provide management, professional support, advice and supervision to frontline practitioners, ensuring that a quality service is delivered to children and young people.

You will be responsible for the development of the teams and the results delivered. You will work in partnership with other agencies and with our commissioned services to ensure the best possible outcomes for the children and young people that we work with.

This is an exciting time where we are keen to make a difference to service delivery. This is an inspirational opportunity to be part of the team and join us on our journey.

To be considered as the Senior Manager, you will need:

• A management qualification and extensive experience in a senior management role
• A thorough knowledge of good practice and legislation in relation to safeguarding children and adults, social care provision, outcome management and management controls
• A recognised professional qualification in social work and/or care, health, education or equivalent

In-depth knowledge of local services that provide support for families, across children’s social care would highly desirable.

If you are as excited by the prospect as we are, then we would like to speak to you as it may be just the role for you.

Job Title: Senior Manager for Children and Young People’s Services

Salary: SP38 to 41 £40,760 to £43,662 plus pension and other benefits

Post: Permanent Full Time

Location: As part of your role, you will be expected to travel across West and parts of North Yorkshire and be based at Head Office in Headingley, Leeds

Closing Date: 21st May 2021

Interview Date: 7thJune 2021

Catholic care was founded in 1863 and has evolved its services now caring for older people, adults at risk, children & families and helping those who are disadvantaged, vulnerable and marginalized; people of all faiths or of no faith at all. The charity also employs people of all faiths and none.

We are currently recruiting an experienced and dedicated Service Manager to join our SIG Penrose services based across two sites in Bedford and Luton, supporting Bedford Borough Council's strategy to prevent homelessness and rough sleeping; to oversee the delivery of the housing related support service for people with mental health problems who are homeless or at risk of homelessness.

About the role:

Leading and managing a team of 4, you will offer strength based and personalised support to service users to enable them to develop the independence and life skills they require, so they can access and sustain suitable accommodation, and to provide structured and outcome focussed housing related support for individuals with multiple support needs.

This is a unique opportunity for a innovative manager to lead the service, and build upon the service excellence that we are renowned for. We are looking for a leader who is a decision maker; great listener; succinct communicator and an advocate for change.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, Pathways to Independence and SIG Investments.

The successful candidate:

You will have a successful background in mental health, complex needs, homelessness and substance misuse provision and have similar service experience at managerial level. With a robust history of implementing, improving standards and steering change, you will be committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish.

If you are passionate about supporting the people we work with and the belief that everyone can turn their life around regardless of past or present circumstances, then we want to hear from you!

Experience Required:

• NVQ / Diploma Level 4 in Management / Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within reintegration and rehabilitation services or similar
• Operational management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable people who may have mental health, offending or substance misuse problems
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies
• Experience of successful management of voids rental income and budgets/KPI’s

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS and provide employment references covering 5 years period including one from your most recent employer.

In this role you will recruit, build, maintain and coordinate an effective campaign network of members and supporters across the South West of England to deliver local and joined up national campaigns to help realise a better future for animals.  

In alignment with the strategic objects of the League, you will develop powerful, creative and outcome-driven campaigning techniques to deliver animal outcomes and promote the League’s brand and key messages. You will be responsible for planning and delivering campaigns, including budgeting, reporting and measuring effectiveness.  

As part of this role, you will be a spokesperson for the League; liaise with key stakeholders as appropriate, including partner NGOs, local campaign groups and celebrities; and you will create and deliver appropriate training material as required.

With the ability to work independently and manage multiple deadlines, you will have proven experience in developing and leading campaigns to change perceptions and attitudes, and of managing volunteers or staff. Experience and understanding of the political landscape, and in dealing with the media and political bodies would be a distinct advantage, as would that of managing digital resources and data and using new technology and social media in support of campaigns.

Our benefits include generous holiday entitlement, excellent pension scheme, discounts on shopping and cinema, and most importantly working with a passionate team committed to animal welfare.

The League Against Cruel Sports is Britain’s leading charity working towards a kinder society where persecuting animals for ‘sport’ is in the past.

Redefining what is acceptable and inspiring change, we were instrumental in helping bring about the landmark Hunting Act (2004). Driven by compassion and empowered by knowledge, we manage sanctuaries to protect wildlife, carry out investigations to expose law-breaking and cruelty to animals, and campaign for stronger animal protection laws and penalties.

United, we will end animal cruelty in the name of ‘sport’.

Manage the delivery and quality of healthcare services - working with both clinical and non-clinical partner organisations, considering the demands of political policy and local circumstances.

ManageBury social prescribing service – Beacon Service in Bury, supporting and improving the health and wellbeing of local residents by ensuring that the intervention best meets their bespoke social needs identified in their individual care plans. 

Help develop local community initiatives to support Health & Social Care, prevention, promote healthy living, manage long term conditions promote and self Care.

Along with managing the Social Prescribing Service, develop good working relationships with PCN; Bury CCG; GP practices and voluntary sector and community sector organisations.Prior experience of staff or volunteer management is essential. 

This role is extremely proactive and you will be working to deliver agreed contractual targets.

Closing Date for applications 12 noon Monday 19th May 21 

Interviews will be held week commencing 24th May 21

Please download a pack from our website

Just for Kids Law  (JfKL) is a dynamic charity working with and for children and young people to hold those with power to account and fight for wider reform. We do this by providing legal representation and advice, direct youth advocacy and support, and through strategic litigation, campaigning and equipping others to work for children’s rights.

We are recruiting for an Advocacy Manager to join our Youth Advocacy Team who deliver outstanding advocacy for children and young people. Our Youth Advocates, working alongside our legal team, provide holistic support for a range of needs, and ensure that the young person’s voice is heard by the professionals supporting them. The manager supervises the Youth Advocates and oversees their casework, enabling them to understand their role, maintain appropriate boundaries  feel supported in their work and manage safeguarding issues. The manager will also lead on advocacy practice development and relevant external-facing activities, alongside other managers in the team, and with support from the Director of Programmes and Participation and other members of our Senior Management Team.

This is an important role in our team and we are looking for somebody who has worked in youth advocacy or has an excellent knowledge and understanding of youth advocacy, including tensions inherent in the discipline. You will also have extensive experience working with our client groups , those aged 10-25 who facing multiple challenges in  their lives including exclusion from education, being in or on the edge of the care system, facing homelessness, being caught up the criminal justice system or the immigration system. We are looking for an energetic, confident, self-assured and experienced manager who will empower their team, and support them to apply best practice in our advocacy casework. You will also have experience of, and be highly skilled in, working collaboratively with other managers and teams across an organisation to achieve positive outcomes.

It is an exciting time to join our advocacy team, as we further define our model, strengthen how we capture the nature and impact of our work, and further integrate our internal offer for young people. We’re looking for someone keen and able to lead some of these developments.

Just for Kids Law believes in the value of a diverse workforce and encourages applications from people from all ethnic, cultural, religious and social backgrounds: in particular, people from BAME, LGBTQI+ communities. We strive to create a diverse working environment where anyone, regardless of background, can thrive.

To apply, please complete (attached) application form.  CVs will not be accepted.

Closing time for all applications is 9am on 7th June 2021.

Interviews will be held via zoom during the week commencing 14th June 2021.

If you have not heard from us by 11th June 2021, unfortunately you haven’t been successful for the interview.

Employment information

Job title: Advocacy Manager

Contract term: Permanent

Location: Central London

Hours: Full time (35 hours per week)

Salary: £33,825-£38,950 per annum (depending on equivalent demonstrable experience and competencies)

Pension: 5% per matching following probation. 4% matching during probation

Leave: A full time member of staff has 30 days annual leave which includes three days to be taken at Christmas in addition to bank holidays (usually 8)

Probation period: 6 months

Payment method: Payment is made by electronic transfer on or shortly before the 28th of each calendar month covering payment for that same calendar month.

These details are provided for information only and do not form part of an employment contract or job offer.

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

_____________________________________________________________________________

Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports