Programme Manager, Climate Governance and Finance
Central London (Please note that whilst this role is advertised as office based, IIED will remain a remote-working organisation for the foreseeable future)

The closing deadline for applications is midnight on the 25th April 2021.

This is a Permanent contract.

The Company

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 100 members of staff working with associates and partners around the world, IIED has been at the forefront of policymaking in sustainable development for over 40 years.

We are now looking for a Programme Manager to join the Global Climate Governance and Finance Team within the CCG Group on a permanent basis.

The Benefits

- Salary of £47,432 - £58,980 depending on experience
- Benefits package

The Role

As a Programme Manager, you will manage the operational delivery of the Climate Governance and Finance Team’s portfolio of work, focusing on project and financial management and team management, which includes overseeing HR decisions, strategic business development and partnership engagement.

You will provide management oversight and expertise to the team and projects, ensuring successful delivery of activities and smooth functioning of systems. You will co-ordinate business development processes and take the lead on proposal development for complex projects/tenders whilst always ensuring compliance with donor contractual requirements. This position will sit on the leadership team of the Climate Change Group.

About You

To be considered as a Programme Manager, you will need:

- Relevant postgraduate degree, or a relevant first degree and equivalent experience- Understanding of the thematic issues, actors and institutions related to the work of the team or the focus of the project(s)
- Excellent knowledge of effective principles and approaches to programme and project cycle management
- Excellent knowledge of office software (word processing, spreadsheets, presentation software, databases and communications)
- Substantial professional experience in similar or related roles
- Experience working collaboratively with southern partners (governments, NGOs, private sector) to deliver complex projects

Other organisations may call this role Partnership Programme Manager, Programme Officer, Programme Lead, Senior Project Manager, or Team Manager.

Webrecruit and IIED are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

About SLOW

Based in London, SLOW has offered emotional and practical support for over thirteen years to bereaved families that have lost a child in any circumstances.  Our unique approach to working with parents and siblings is highly regarded by our members and professionals 

Our work is centred around regular support groups for bereaved parents, as well as support groups specifically for bereaved adult siblings and creative workshops for bereaved siblings.  Since SLOW began we have drawn on our own experience as bereaved parents or siblings and built a community, now numbering several hundred people, that supports itself. We have developed a group of volunteers who support us and themselves in our work and in 2017 we were the recipient of the Queen’s Award for Voluntary Service.

SLOW currently runs weekly daytime support groups in North and South London, as well as monthly evening support groups in North London. In March 2020 and in response to the global pandemic we made a rapid transition to online groups using Zoom, which has been appreciated and very successful, not only in offering connection and sharing in an increasingly isolated environment but allowing members who are far away from London to maintain contact. All of our bereaved parent / sibling facilitators are fully trained and we maintain a comprehensive continuing professional development programme centred around regular reflective practice groups and external courses.

Our funding comes from a variety of sources inc. longer term grants from the National Lottery Reaching Communities Fund and the John Armitage Trust alongside individual fundraising, donations and support from local council initiative funding and charitable trusts. We have developed a significant resource that is accessed via our acclaimed website and, in 2021, commenced a three-year evaluation of our work and how it helps bereaved parents in conjunction with the University of Hertfordshire.

The Role

This is a central role within SLOW with responsibility for delivering SLOW’s services: providing appropriate support for bereaved parents and siblings and overseeing and managing key relationships as the main contact on bereavement issues for external professionals. 

This post:

• Is responsible for the performance of facilitators in terms of their professional bereavement work.
• Works closely with and in tandem with the Business and Development Manager.
• Is a part-time employed position, working 16 hours per week throughout the year
• Will be based primarily at home and at SLOW group venues premises in London.
• Is offered initially on a 12-month contract.
• Carries a salary range of £50,000- £58,000 FT equivalent.
• Reports to the Chair of the Board of SLOW’s Trustees.

Key responsibilities:

1. The postholder is responsible for maintaining the highest professional standards throughout the bereavement service including: -

• Overseeing the referral process, supporting bereaved parents / siblings to join the appropriate support group and signposting where there is a more appropriate form of support;
• Management of the content and practice of SLOW’s bereavement work, and undertaking ongoing professional development in the latest bereavement thinking/literature;
• Maintaining good lines of communication in all aspects of SLOW’s work, both within the team and with other bereavement professionals;
• Maintaining, understanding and application of confidentiality and professional boundaries;
• Ensuring well-structured, regular ongoing training for SLOW’s facilitators, working with them to deliver the charity’s core work and facilitating a regular Reflective Practice Group;
• Overseeing the work and development of the SLOWsibs creative workshops and the SLOWsibs 18+ activities;
• Facilitating bereavement support groups as necessary; and
• Writing regular up-to-date content for SLOW's social media platforms including our website blog, Facebook and Instagram.

2. They will maintain key stakeholder relations and strong connections with other bereavement and related organisations, delivering presentations on SLOW’s work and opening opportunities for future collaboration.

3. They will be the safeguarding lead for the organisation and ensure thorough up-to-date safeguarding training for facilitators.

4. They will contribute to regular reporting and attend quarterly meetings of the Board of Trustees.

Essential Experience

The successful candidate will bring experience and skills including:

• Being a bereaved parent (at least 4 years), with personal knowledge and self-awareness in relation to grief and loss. 
• Trained in, and with a minimum of 2 years’ experience in, counselling, facilitation and group work skills. 
• Knowledge and experience of parents’ and children’s needs in bereavement.
• Skills and experience in managing group dynamics.
• Robust safeguarding experience and knowledge of best practice.
• Strong management and training provision skills.
• Excellent interpersonal, communication and networking skills.

Desirable Experience

• Experience of establishing and maintaining positive working relationships with key stakeholders, including statutory and voluntary bodies to facilitate the achievement of strategic and operational goals.
• 2 years’ experience of working within a similar organisation.
• Computer literacy, including use of Microsoft Word, Excel and PowerPoint. 
• Social media / blogging experience.

If you would like an informal chat about this role please contact Pippa Murray, Chair of Trustees at SLOW.

Please apply by sending a CV and covering letter of no more than two A4 pages describing your

interest in, and suitability for, this role.

The deadline for applications is COB Tuesday 11th May 2021, please get in touch if this timing is problematic.

Stronger Families is part of the Building Better Opportunities programme , and is funded by the European Social Fund and The National Lottery Community Fund.

Barnardo's is proud to be leading the Operational Hub for Bradford, working in partnership with Leeds City Council, Bradford Metropolitan District Council and key third sector partners.

Stronger Families is jointly funded by The Big Lottery Fund and ESIF and aims to build on lessons learnt from the Think Family, ESF Families with Multiple Needs, and Troubled Families programmes.

Please note. There has been outline agreement to extend funding of the Stronger Families Programme to early 2023. Further details regarding the contract will be shared with candidates invited to interview.

The Programme aims to support families living in the most disadvantaged areas in Bradford and Leeds who have barriers to accessing education , gaining skills for work or finding employment. Early intervention underpins the approach, targeting resources at those families who need support with difficulties around: mental health and well-being, low confidence , school attendance, poor self-esteem, lack of education qualifications , domestic abuse, financial debt or housing issues, parenting issues or limited basic work readiness.

Advocating a 'one family, one plan, one worker approach', Stronger Families works holistically to simultaneously address as many barriers as possible; appreciating that challenges in one aspect of an Individual's life can be both the result of and/or the cause of other difficulties . At its core the programme appreciates the importance of raising the aspirations of everyone involved, with a strong emphasis on helping parents move into paid and fulfilling work, breaking a cycle of intergenerational unemployment and improving outcomes for children and families

The programme consists of Keyworkers and Specialist provision from a variety of Third Sector providers across the District who will work together to provide suitable and relevant interventions for identified families .

The successful candidate must be able to drive and have access to their own car as this is essential for service delivery .

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification , Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Service User Engagement Manager – closing date Monday 17th May

Salary: £19,642 (£27,500 FTE) + 6% pension contribution.

Hours: 25 per week

This exciting new role involves maximising engagement with people who have been affected by or experienced domestic abuse in Knowsley. The Service User Engagement manager ensures that the next phase of our work is shaped by and co-produced with people who have been affected by domestic abuse - experts by experience.

This role requires someone who has a background in working with people who have experienced domestic abuse and building strong, equitable working relationships with these victims/ survivors.

Please note that successful applicants will be required to complete an Enhanced Disclosure and Barring Service application (a conviction will not necessarily be a bar to obtaining a position)

Female applicants only (*Exempt under the Equality Act 20, Schedule 9, part 1.)

Please see the attachments for the job description and application pack.

How to apply

Please submit your CV and up to 300 words (per question) on each of the following questions:

• Why do you want to work for The First Step?
• What is your experience working with people who have been affected by domestic abuse (or other vulnerable groups)?
• What do you think is most important when supporting people who have experienced domestic abuse?

In addition please tell is on up to 2 sides of text on how you meet the person specification on the job description that you will find in the attachments.

We are assessing applications as they come in so please apply as soon as you are ready.

AIMS / PURPOSE OF THE POST

Trust House Lancashire is a Rape and Sexual Assault Support Centre and provides a range of services for individuals of all ages and genders affected by rape or sexual abuse. The service currently provides specialist counselling for adults, and therapy; art and play therapy as well as talking therapies for children and young people. We have a Therapeutic Wellbeing Programme that’s works with individuals to support their wellbeing and recovery by providing practical and holistic support and self-help strategies to empower recovery. Our Specialist Family Support Project works with children and families where a child in the family has been subjected to sexual abuse. We also have group provision, and a comprehensive training programme for working effectively with victims of sexual violence.

The service is undergoing a period of significant growth across both our adults and children’s services. We’re looking for someone that can support the development and growth of our Children, Young People and Families services (24years and under). The Children, Young People and Families Service Manager will be based at our centre in Preston and the post-holder will be prepared to travel county wide as we deliver counselling at a range of satellite spaces across the county. There is currently some office based working but this is subject to change as we respond to the current pandemic situation. Going forward we would expect that some level of home working would be maintained so that time would be split across office and home working. You will work with individuals who have been affected by sexual abuse or assault at any time in their lives.

You’ll be responsible for carrying out and co-ordinating the assessments of children and young people (24 years and under) referred into Trust House. You’ll do this in partnership with our Senior Children and Young People’s Therapists and other team members. You will deliver counselling to a small caseload of clients, and co-ordinate the allocation and delivery of counselling and support work by a committed group of staff, volunteer and sessional counsellors working alongside other team members. You will also be pro-active in working alongside our CEO to drive the development of our service offer to children and young people who are survivors of rape and sexual abuse. Your clinical experience as a therapist, and within the sector will be essential in guiding the growth of the organisation to ensure our services are shaped in best consideration of client’s needs, remaining trauma informed and enabling the trustees and CEO to make sound judgements and decisions regarding service growth and development.

You will work alongside our Adult Service Manager, Volunteer Coordinator and Senior Therapists to support our volunteer, student and sessional counsellors and therapists, providing individual case management supervision and group supervision to counsellors at Trust House. You will contribute to, and support the development of policies and procedures that underpin our Children, Young People and Families working. You will develop and promote robust and appropriate clinical practice, providing clinical guidance to our CEO to support best decision making in regard to all aspects of our frontline service delivery and development for Children, Young People and Families affected by sexual violence or abuse. Working alongside colleagues you will take a leading role in the development of our outreach provision and our digital offer to support service accessibility and your knowledge and expertise will play an important part in raising awareness of the service, enhancing our training offer and developing effective referral pathways for counselling. 3 You will ensure that services are delivered in accordance with Trust House Lancashire’s policies, procedures and service standards and enable and support the service to meet with any specific requirements from the board of trustees, funders and commissioners.

MAIN DUTIES AND RESPONSIBILITIES

The Children, Young People and Families Services Manager has responsibility for:

 Overseeing the day to day practice across the Children, Young People and Families services team to ensure effective and efficient operations.

 Planning, co-ordination, delivery and development of Trust House Lancashire’s Children, Young People and Families services enabling us to deliver a holistic and high quality counselling and therapeutic service to clients.

 To provide clinical guidance and development support across the range of services delivered at Trust House for children and young people survivors.

 Assessment including risk and needs of individuals accessing the service, and following up with appropriate support action and recommending appropriate treatment, support and adjustments for clients including timely referrals and signposting out to meet wider support needs and effective exit planning.

 Supervising and monitoring the allocation of new referrals to counsellors, therapists and project workers in line with their current caseload numbers and complexity and skills/experience.

 Building team working, trust and transparency through regular 1-1 meetings with Children, Young People and Families services staff team, and supporting team members as required.

 Taking responsibility for sessional and employed induction processes in partnership with our CEO and Office Administrator for employed staff, and our Volunteer Coordinator for volunteer and sessional staff and for their probation, performance and development.  

 Working with a small caseload of clients, and managing and supporting others with their own caseload of clients.

 Working within Trust House Lancashire’s policies and procedures in relation to the safeguarding and protection of vulnerable adults, children and young people, ensuring the escalation of concerns or issues that might arise in the course of our work.

 Ensuring the CEO is kept informed of any trends or themes in presenting issues for service users and any practice issues for Trust House Lancashire in relation to our work with stakeholder agencies.

 Working with our Volunteer Co-ordinator to support development of volunteer and staff induction and training relevant to our work. Identifying gaps in training delivery and leading the development of our internal CPD training opportunities to meet the needs of the service and the team

 Working closely with all team members to support seamless service delivery.

 Working and liaising with other professionals to address wider client needs.

 Engaging with wider services design and development activities including fundraising, awareness, networking events research opportunities, and social media participation and supporting the CEO through contribution to funding applications.

 Participating in opportunities to influence the design and development of services nationally for those affected by rape and sexual abuse.

 Ensuring team use of systems (Lamplight CMS) in accordance with procedures, facilitating consistency of service quality.

 Overseeing and reporting to the CEO on the provision of clinical assessments, waiting times of clients.

 Managing project monitoring, reporting and outcome evaluation procedures in line with Trust House Lancashire’s established protocols and providing activity reports for the CEO for contract monitoring and reporting.

 Providing clinical oversight of Trust House Lancashire’s introductory training, CPD content, and external training offer and where appropriate contributing to delivery.

 Managing counselling project budgets in partnership with the CEO.

 Participating in monthly line management, clinical supervision and team meetings.

 Maintaining client confidentiality, upholding data protection and equal opportunities principles.

 Working according to relevant practice guidelines; The Survivors Trust National Service Standards and the BACP and UKPT Ethical Framework.

 Representing Trust House Lancashire in meetings with stakeholder agencies deputising for the CEO as required.

 This job description is guide to the tasks of the Children, Young People and Families Services Manager at Trust House Lancashire, and the post-holder is required to undertake other tasks as reasonably requested by the CEO. 

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.

Job Summary

• To work in partnership with the Director and Assistant Director to develop the services plan and manage the successful delivery and development of Manchester Services.
• With Director and Assistant Director of Services, develop akt’s Housing offer in Manchester
• Establish and run a Greater Manchester-based Housing Offer, ensuring it is Health and safety compliant and a safe and welcoming space for young LGBTQ+ people.
• Identify and develop strategic partnerships and opportunities that support us to safely meet young LGBTQ+ people’s immediate housing needs and move on to longer term accommodation in Greater Manchester. 
• Manage and provide supervision for; staff, students and volunteers who provide case work and advocacy to homeless LGBTQ+ young people.

Prospectus is delighted to be working with Branches Hostel, the service provider of Waltham Forest Churches Night Shelter (WFCNS). The Hostel is based in Waltham Forest, East London and provides short-term accommodation, support and advocacy for former rough sleepers and single homeless people. They are now recruiting for a dedicated Service Manager to lead, support and guide frontline staff in providing the highest quality of support to all service users.
As Branches' new Service Manager, you will lead your staff in providing a high quality support service to single homeless customers, some with complex needs. You will have full responsibility for line managing a designated number of support and service staff, and will manage your own residual caseload, as required. You will act as general point of contact for day to day support queries for staff on shift, and will support the wider management team in contributing to the development and growth of the service and organisation as a whole. You will also maintain effective relationships with external agencies to ensure that service users are fully supported, and will represent the organisation on external bodies as appropriate.

To apply for this role, you must have significant experience of managing accommodation-based services for vulnerable people with complex needs, and in crisis situations. You will have strong leadership and communication skills and will be able to demonstrate that you have led a team of frontline staff beforehand. You will also have experience of multi-agency working, and will have demonstrable experience of managing budgets and following financial procedures. Overall, you will be a strong, dedicated leader with a clear passion for supporting vulnerable homeless service users back on the road to independency.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Department: Witness Service - National

Interview date: 25 and 26 May 2021

Are you an experienced manager of stafflooking for a new opportunity?

We are looking for someone who is a great motivator who thrives on leading teams, and working with stakeholders to deliver positive outcomes.

The Role

The Area Manager is accountable for the delivery of the Witness Service within a specified area. Managing a team of leaders (Outreach Services, Court Service and Volunteer Development) who coordinate the support given to witnesses both at court and engaging through outreach.

You will work closely with other agencies, they will develop links and networks across the statutory and voluntary sector to provide a range of services to meet the needs of victims and witnesses of crime.

Who we are looking for

We are looking for someone with an excellent understanding of the voluntary sector and experience in operational management and stakeholder engagement.

We are seeking a candidate with the ability to develop and motivate staff and volunteers, with experience of building effective relationships and creating partnerships with key organisations and other stakeholders.

We welcome applications from diverse individuals who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

We are seeking an ambitious individual with the skill and vision to empower and amplify the individual and collective voice of our members, increasing the influence and impact of UNSU as a campaigning and representative organisation. 

Principal Duties and Responsibilities of post-holder

1. Leading, supporting or contributing to a variety of projects, campaigns, activities or initiatives as directed by students and Full-Time officers, with a key focus on the organisation of all Students’ Union elections.
2. Coordinate a wide-reaching and compliant election process, ensuring that the Returning Officer and Deputy Returning Officer are effectively supported to fulfil their duties.
3. Provide specialist staff support to the President. This includes but is not limited to preparing them for relevant meetings and supporting the achievement of their objectives.
4. To design and deliver a training programme across all UNSU democratic functions to ensure that chairs and committee members are aware of the scope of their roles, and the functions which exist within their committee and in the wider union to empower their actions and decisions.
5. Work with other staff in the organisation to ensure that the principles of democracy, student-led decision-making and transparency are embedded through all service areas.
6. Ensure that student development pathways and succession plans are widely communicated, and that activities are in place to support students from non-participant through to elected officer roles.
7. Develop and embed our campaigns networks, ensuring that voice from our liberation groups reaches all parts of our organisation and the university.
8. To support UNSU committees, meetings, events as and when appropriate, which will include “unsociable” hours.
9. Contribute to and implement operational plans and departmental objectives by developing strategies to increase students’ understanding of and engagement with SU decision-making functions.
10. Use the outcomes from student-led discussions to inform and develop standing campaigns which are worked on by officers and student representatives, keeping informed of sector wide trends.
11. Participate in strategic planning and development sessions, monitor the impact, outcomes, and success of all UNSU democratic functions.
12. Recruit, train and support NUS Conference delegates, as well as devising a plan engage our democratic work more with our national union.
13. Maintain strong relationships and partnerships with the University, local community organisations, the National Union of Students and other relevant stakeholders.
14. Arrange administrative support for Union Elections and other democratic functions, ensuring that all democratic processes are transparent, operating in accordance with the Union’s governing documents and all other relevant policies.

We are looking to recruit a Senior Service Manager to oversee the Hounslow LIFE supported accommodation pathway.

The pathway has recently been redesigned and now covers 87 clients across 10 sites including:

• An assessment centre

• 2 x 24hr high support hostels

• 4 x semi-independent properties

  3 x move-on properties

• Reporting into the Regional Head, you will be responsible for leading and managing a large service delivery team to embed the new structure and focus on key strategic areas including:

• Building on relationships with external services to create a seamless client journey in partnership with public health, mental health teams and adult social care;

• Driving throughput via positive outcomes in move-on and ensuring appropriate referrals into the service;

• Implementing new initiatives aimed at enhancing the service offer to clients, including an the introduction of an Occupational Therapist, Progression Coach and skills hub;

• Providing asset based, recovery-focused support to clients with multiple and complex needs.

  This is an exciting role with a huge scope to further establish St Mungo’s presence in Hounslow and to have a real impact on clients across a number of diverse settings.

  What we offer

  Excellent Development and Growth Opportunities

  St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

  As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  A Diverse and Inclusive Work Place

  At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

  What we do

  At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

  How to apply

  To find out more and apply please go to the St Mungo’s careers page on our website

  To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

  Closing date: 10am 18 May 2021

  Interview and assessments on: To be confirmed

  It is a requirement for this post that an enhanced/standard DBS disclosure check will be undertaken for the successful candidate.

  Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

The Queen’s School, Chester, is an Independent School for girls aged 4-18 in the heart of the city of Chester. At Queen's we educate and empower young women to lead and shape the world they live in. We offer a stimulating education in a rich and varied learning environment, and the results speak for themselves.  We are proud to be a Times Top 100 school for A-level results, and girls make outstanding academic and developmental progress across the board. Queen’s provides a warm, nurturing environment which both inspires and supports girls, offering numerous opportunities that encourage them to embrace challenges in order that they may achieve their absolute best. Our goal for every Queen’s girl is that she leaves us able to think independently, collaborate confidently, and aspire globally.

A new opportunity has opened to join us as our first Fundraising Manager.  Working closely with our Director of External Relations, the Headmistress and the Development Committee, the Fundraising Manager will be responsible for creating, implementing and delivering the fundraising strategy and management of our fundraising approaches, activities and results over the coming years. In particular, the post holder will focus their efforts on fundraising for our bursaries fund and for the creation and implementation of specific capital campaigns, such as our current Astroturf project.

We are looking for candidates who are confident in their ability to operate at this strategic and operational level and who bring experience of working with individual donors to deliver successful income generating activities.  Candidates should have worked in similar roles and be able to demonstrate exceptional skills in all forms of relationship management and communication. The drive and ability to work towards ambitious targets and deadlines is also essential. Comprehensive knowledge of both UK charity and tax law is essential, as it applies to charitable giving and inheritance law, as well as experience in servicing committees comprising senior volunteers.

If you think you have the talent and experience for this role and are committed to our mission to educate and empower young women, we would love to hear from you. 

Hours:   37.5 full time
Working Pattern:     9-5 Monday to Friday with some out of hours and on call

Responsible for: Managing all aspects of Julian House’s homelessness and criminal justice supported accommodation services across Devon & Cornwall. To ensure the delivery of consistently high quality, safe and person-centred accommodation, and support in accordance with our policies and procedures, vision, values and strategic objectives and within the relevant legislative framework.

About the Services: This role will take responsibility for a number of discrete projects. Included in this portfolio are 21 units for medium support need clients, 16 (increasing to 22) units for medium and high risk prison leavers, and 8 units for medium to low needs young people <24yrs with experience of care and or homelessness. You will be responsible for at least 9 members of staff. This role will ensure the safe running of these 40+ units, developing systems that permit units to be maintained at appropriate health & safety and fire standards. You will work closely with referral agencies to maintain adequate waiting lists, ensuring that voids are minimised and that rent, and service accounts are maintained effectively. The majority of units are located in Exeter however this role will also be responsible for some units in Plymouth and Liskeard and as such the role will necessitate willingness to travel.

Key Responsibilities
Service Management:
• Reflect the organisation’s high priority for Client empowerment by identifying and promoting opportunities across all areas of decision making, emphasising effective risk management over risk elimination

• Provide leadership, develop and maintain vision, planning, and direction that meet statutory and organisational quality standards while prioritising the evidenced needs of our service users. 

• Maintain service performance to agreed targets, completing monthly and quarterly reporting as required by senior management and external stakeholders and commissioners. 

• Lead the staff team to provide expert / trauma informed support to those in Julian House supported accommodation empowering them to identify and develop strengths and realise personal goals.

• Establish and maintain positive and productive internal and external systems, foster effective working relationships that maximise opportunities for service users and effective embed JH services in local support networks. 

• Attend local accommodation allocation meetings. 

• Ensure that you and your teams work within the safety guidelines including Health & Safety and Environmental Health legislation.

• Take responsibility for the day-to-day management of any relevant buildings, including maintenance and safety issues, ensuring that regular inspections (internal and external) are completed and recorded promptly and appropriately.

• Take responsibility for ensuring service users maintain a consistent payment schedule for rent and service charges.

• Take responsibility for working with local neighbourhoods to successfully embed JH accommodation, promptly and effectively respond to any complaints.

• Minimise voids in JH accommodation. 

• You will be responsible for identifying / supporting direct reports to identify landlords that are willing to let suitable properties to Julian House to be used as supported housing. 

• Coordinate service user assessment and support and ensure staff effectively manage their caseload and work together as a successful team. 

Staff & Volunteers:
• Lead the effective recruitment, induction and ongoing support / development of staff and volunteers.

• Build effective and motivated staff and volunteer teams promoting a culture of continuous improvement.

• Establish a reflective, developmental and trauma informed culture within the service. 

• Ensure that the appropriate levels and quality of staff and other resources are available to meet the agreed service standards, and in particular that a robust staffing rota exists at all times. The post holder will be expected to provide additional cover if necessary.

• Build and maintain an effective relief worker pool to prevent the use of agency staff. 

• Ensure all staff engage effectively with management and clinical supervision and take a lead on support and or capability procedures. 

• Complete yearly performance reviews with direct reports. 

Financial and performance management:
• Assume responsibility for income and expenditure of Devon & Cornwall Accommodation Services and work with JH Finance department towards meeting the annual budget expectations. 

• Actively manage expenditure throughout the year continually seeking opportunities to innovate and improve efficiency in service delivery.

• Work with the Service Development Manager on improving and growing organisational service delivery to ensure the sustained commercial viability of Julian House. 

• Develop and manage monitoring systems which demonstrate the usage and achievements of the service for your teams, the organisation, and external audiences such as commissioners. 

• Ensure rental and service charge liabilities are managed effectively with clear support and escalation processes for services users that accrue arrears. 

New Business Development:
• Work with the Business Development Team to contribute to successful tenders for new and existing services and to take forward new initiatives. 

Partnerships:
• Professionally represent the service and organisation at key strategic forums and operational working groups. 

• Develop information sharing and joint working protocols with relevant agencies to ensure a seamless and coordinated service for Clients. 

• Proactively engage with local accommodation allocation forums. 

• Establish effective productive relationships with key stakeholders across Devon & Cornwall. 

• Seek to develop and enhance local professional networks, working towards a better together model of delivery. 

Other Tasks:
• Work within the organisation’s policies and procedures, and in particular work in accordance with the Equal Opportunities policy and aim to counter all forms of discrimination.

• On a rota, provide out of hours on-call support for the services that you manage, including covering shifts during unplanned absence for which remuneration is additional to basic salary.

• Provide cover as necessary to fulfil the requirements of your service rota including undertaking unsocial hours as agreed with the line manager.

• Carry out, within reason, any other duties necessary to achieve the smooth running of the services and undertake other organisational duties, which are broadly in line with the above key responsibilities.

We are looking for a unique person to join our team in a unique role as our first Service Manager for mySociety’s effective and long running Freedom of Information UK service WhatDoTheyKnow.

In its twelfth year of operation, WhatDoTheyKnow allows citizens to exercise their rights for access to public information – a key tenet of a healthy and transparent democracy, and WhatDoTheyKnow has become an invaluable resource and service meeting these needs with over 10,000 requests being made a month to over 38,000 public bodies.

We also run WhatDoTheyKnow Pro, which is a specialised subscription service used by hundreds of campaigners and journalists from dozens of mainstream and independent media organisations.

The WhatDoTheyKnow Service Manager will be responsible for ensuring the smooth operation of both services, taking overall responsibility for user support, providing front line support for complex priority user queries, supporting the volunteer and staff team, managing regular review calls to consider any legal and compliance risks, and keeping the senior management team and board up to date and informed.

This is a demanding and challenging role, with plenty to keep you busy, and many of the cases are genuinely interesting and often complex to deal with. As such we will need someone who is organised and logical, who knows how to prioritise, when to step in and get involved and when to stay out of the way and let the team get on with things.

You may already be running an online service, or you might consider this as an ideal opportunity to develop your general management skills.

No recruiters or agencies, please.

What does the role involve?

The main responsibilities of the post are:

User support

• Coordinate and optimise our user and member support processes
• Ensure high-risk cases are identified and dealt with promptly, supporting further escalation and response as required
• Ensure all other issues are routed and dealt with in the most appropriate and efficient way
• Act as a backstop for the staff and volunteers on the frontline user support team, picking up and resolving cases when the overall load is excessive
• Monitor the handling of GDPR and rights-based requests, ensuring legal deadlines are met
• Monitor and support the resolution of high-risk and defamation cases, ensuring any deadlines are met
• Manage and follow up on the banning of users who have contravened our house rules
• Coordinate with volunteers and mySociety staff to keep track of any follow-up actions to fully resolve a case
• Prepare for and lead on our fortnightly case review meetings, and ensure follow up actions are recorded and acted upon

Governance

• Operational responsibility for complying with and supporting data protection and information rights across the service
• Ensure that we comply with all relevant legislation and legal obligations in the running of our WhatDoTheyKnow service
• Manage day-to-day risk management for WhatDoTheyKnow, ensuring we have the correct processes and procedures in place
• Raise any data protection challenges and changes required with WhatDoTheyKnow and ensure that they are followed up on and resolved
• Schedule and prepare the agenda for the monthly team and volunteer meeting
• Keep the mySociety senior management team and board up to date and informed about the running of the service and any relevant issues

Service management

• Monitor performance of the site day to day, identifying potential issues, mis-use of the service, or improvements that might be made
• Track and monitor site usage statistics and report on performance to the senior management team and board
• Encourage suggestions for improvements to the site/new features, feeding these through appropriately to the development team
• Expand our our help and support pages to become a public knowledge base on how people can best use FOI and the WhatDoTheyKnow service to further their rights under the legislation
• Contribute to the setting of objectives and goals for service usage and support

Volunteer and staff support

• Ensure a productive and motivating environment for our pool of experienced and expert volunteer contributors
• Identify specialist volunteer tasks and roles that would benefit our users and the service as a whole
• Identify and bring in new volunteers to help manage and run the service day to day
• Expand ways in which trusted users can contribute to low-risk admin tasks to reduce burden on the core support team
• Ensure we meet our duty of care to volunteers, so that they can contribute safely and productively to the running of the service
• Provide backup and support to manage user support cases raised by volunteers
• Line manage user support staff

Requirements

We think this position would suit you best if you have some or all of the following:

• Goal driven, and motivated by improving service, quality and efficiency. Skilled in overcoming operational constraints to deliver a successful service.
• Able to identify problems, document their causes and implement remedies. Understands how problems fit into the bigger picture, and builds problem-solving capabilities in others.
• Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant.
• Able to exercise sensible judgement, being confident when to proceed with an agreed course of action, but self-aware enough to know when to get second opinions and get others involved in decision making.
• Experienced in meeting the needs of users. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the organisation. Applies strategic thinking in how to provide the best service for the end user.
• Strong written English communication skills to prepare case summaries, write documentation, and keep notes and tickets up to date.
• Comfortable in a remote workplace with a geographically distributed team.
• Experience of working with and supporting volunteers.
• Previous experience around Freedom of Information, data protection, media law, or moderating online communities.
• Proactive and organised, with a strong sense of fairness and sound judgement.

Interested in applying but not sure you have all the skills? Please apply anyway! We support learning on the job and rearranging tasks within the teams to suit the skillsets of the best applicant. Please let us know in your covering letter what your relevant experience is and where you might need to learn as you go.

Benefits

This is a permanent role with a salary in the range of £38,000 to £43,000 per year, plus pension (3% employer contribution, 5% employee).

We encourage flexible working and would consider applications for this as a part time position.

You must be based in the UK and you need to have the right to work in this country (sorry, but we can’t offer help with visas or relocation expenses).

Deadlines and dates

The application deadline is 10am on Wednesday 26th May and interviews will take place the following week via video conference. We will aim to notify applicants of whether or not they will be invited to interview by close of business on Friday 28th May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We are particularly interested in improving the diversity of our team and we welcome applications from all suitably skilled and experienced people and particularly from candidates from Black and minority backgrounds.

We are monitoring our recruitment processes to ensure we are doing everything we can to encourage applications from people of all backgrounds. We would ask you to please complete our optional equalities monitoring form. The information you share in the form will be anonymous and will not influence the assessment of your application.

We will shortlist all applications anonymously. So please use your initials rather than your name on your CV and cover letter, and don’t include identifying details such as your name or email addresses on these attached documents.

Telephone and Digital Service Manager

Job Title:             Telephone and Digital Service Supervisor

Hours:                   36.25 hours per week

Location:              Flexible working – mixture of Working From Home and our Salford office.

Salary:   £24,982 to £27,742 subject to experience     

Pension: 6 % employer contribution

Annual Leave 28 days (rising to 30 days)

Employer Assistance Programme

Context of role:

After a successful year helping the people of Salford, we know there is still more we can do for our communities and have big ambitions to develop our service, both in terms of the scope of our work and ways we deliver our advice. We are looking to grow our team, and are now looking to hire a Telephone and Digital Services Manager, with the opening of our exciting new service in central Salford.

We are looking for someone with recent experience of supporting advice giving staff or volunteers or someone with a number of years of advice giving experience looking for a change in direction.

In Salford we have an experienced training team, a great track record of recruiting skilled and motivated volunteers who work alongside experienced paid advisers and specialists.

We pride ourself on providing a supportive working environment that encourages self-development,  innovation and new ideas and look forward to your application.

Closing date: Friday 21 May at 9am

Apply

Please click apply and apply via our website.

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.