Are you an inspirational retailer looking for a great place to reach your full potential and make a difference with an exciting and expanding charity?

Dogs Trust is the UK’s largest dog welfare charity. We care for around 9,000 stray and abandoned dogs each year through our network of 21 rehoming centres across the UK and Ireland. We never destroy a healthy dog.

With approximately 40 retail stores already across the UK and new stores opening almost weekly, Dogs Trust is the most rapidly growing charity retailer in the UK. With a broad range of donated and bought in products, we are looking for dynamic and flexible managers who have the customer and the charity at the heart of everything they do. 

Now you can be part of our next chapter. We're looking for a commercially minded Assistant Store Manager to be available 3 days a week to build and inspire a team of volunteers, take personal ownership for the performance of the store, maximise profits and deliver excellent customer service. In this varied and exciting role you will be instrumental in ensuring your store is a successful hub of the community, working closely with Rehoming Centres and representing the Dogs Trust brand.

Reporting to the Store Manager (and also covering their full-time duties when they are on leave), you will be part of a busy and dynamic retail environment that changes every day!

So, if you have retail experience and you're the kind of person who enjoys leading from the front, motivating people and driving sales through commercial awareness and inspirational customer service all whilst making a difference to the dogs in our care, apply now!

Are you an inspirational retailer looking for a great place to reach your full potential and make a difference with an exciting and expanding charity?

Dogs Trust is the UK’s largest dog welfare charity. We care for around 9,000 stray and abandoned dogs each year through our network of 21 rehoming centres across the UK and Ireland. We never destroy a healthy dog.

With approximately 40 retail stores already across the UK and new stores opening almost weekly, Dogs Trust is the most rapidly growing charity retailer in the UK. With a broad range of donated and bought in products, we are looking for dynamic and flexible managers who have the customer and the charity at the heart of everything they do. 

Now you can be part of our next chapter. We're looking for a commercially minded Assistant Store Manager to be available 3 days a week to build and inspire a team of volunteers, take personal ownership for the performance of the store, maximise profits and deliver excellent customer service. In this varied and exciting role you will be instrumental in ensuring your store is a successful hub of the community, working closely with Rehoming Centres and representing the Dogs Trust brand.

Reporting to the Store Manager (and also covering their full-time duties when they are on leave), you will be part of a busy and dynamic retail environment that changes every day!

So, if you have retail experience and you're the kind of person who enjoys leading from the front, motivating people and driving sales through commercial awareness and inspirational customer service all whilst making a difference to the dogs in our care, apply now!

Job title: Deputy Centre Manager
Salary: £23,436.98 per annum plus Inner London Weighting
Location: North London
Job type: Permanent
Hours per week: 40
Closing date: 08 February 2021
Virtual Interview date: 22 February 2021

We are seeking an enthusiastic individual with a commitment to animal welfare and strong management skills to join our team as Deputy Centre Manager at our North London Adoption Centre.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. In 2019, 41,000 cats were rehomed and 2,500 more reunited with their owners. This success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.

We are looking for people who share our values of placing cats and their welfare first, never putting a healthy cat to sleep, valuing and respecting our volunteers, supporters and employees, providing the highest quality of service and being open and honest. As Deputy Centre Manager you will be tasked with managing our established North London centre in line with Cats Protection’s main aims of homing, neutering and educating. You will ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision.

The successful candidate will be a team leader or someone with experience as a supervisor, ideally within an animal welfare environment or organisation, preferably with cats. You will have knowledge of the prevention and control of infectious diseases in cats; be driven, positive and enthusiastic; have plenty of initiative and the ability to thrive under pressure. Great communication, interpersonal and organisation skills will be key and we are looking for someone with experience of line managing a diverse team. A flexible approach to working hours including the ability to work weekends will be required as all Centre employees are expected to work 50% of weekends and some evenings. This role involves the use of company vehicles to transport cats and so a full UK driving licence is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.
 

As College Manager and Academic Registrar, you will be a key player within the Waverley Abbey College team. Your role will play a significant part in delivering our mission of serving and equipping people in their calling/profession, and maintaining our excellent student satisfaction ratings.

You will have management responsibility for the services provided by the Registry and Course Administration teams as well as contributing to the wider leadership of the college as a member of the management team. Key tasks will include ensuring that college policies and procedures are implemented and regularly reviewed and that statutory returns are completed and submitted. In addition, you will approve budgeted payments and make sure that reports and data produced by the department are accurate and available on time.

To be successful in this vital role, in addition to a relevant degree level qualification and experience of managing services and administration functions, the job requires you to be equally at home reviewing and developing policies and procedures, and handling statistics and data. Experience of administration in a Higher Education setting and knowledge of virtual learning environments and student records systems would be beneficial.

Please note that this role carries an occupational requirement for the position to be filled by a committed Christian.

Deputy Manager - Eating Disorders

Are you a Deputy Manager who understands the challenges young people face in day to day life? Do you have previous supervisory experience? Do you like the idea of working for a business who offer therapeutic and non-restraint support to young people?

Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They are excited to announce the opening of their new Residential Service based in Lostock, Bolton, where they are looking for a kind, caring and empathetic Deputy Manager to join their professional 5-bed service, assisting in the management of staff within the service.

Your role will involve supporting the Registered Manager in ensuring the smooth running of the residential home, providing support to Young People with complex and challenging eating disorders, where you will work towards keeping them safe and progressing with their recovery, whilst maintaining appropriate boundaries and at times supporting severely underweight patients. You will play a key part in developing this new service and will have the opportunity to utilise and develop your skills to make this an outstanding service.

You will be required to work Monday - Friday working 37.5 hour working week. Flexibility will be required to support occasionally with evening, sleep ins and weekends shifts.

Company Benefits:

- Competitive salary (£22,491 - £26,003, dependant on experience & qualifications)
- £100 bonus after completing 6-month probation
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to our 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as Deputy Manager

- To facilitate the young people in achieving and retaining as much independent control over their lives as appropriate working alongside the mental health recovery star.
- To develop therapeutic relationships with the young people experiencing eating disorders and work closely with their families and carers communicating effectively to provide ongoing engagement
- Follow the young person’s individual care plans, to administer medication to the young people as prescribed, accurately maintaining appropriate records. Responsible for ordering, checking in stock control of the young persons prescribed medication and maintaining systems to ensure effective stock management of all products.
- To complete observations of mealtime’s either on a 1:1 basis with young people or to observe and monitor the dietary intake at key times throughout the day when support staff are supporting directly.
- To co-operate with other team members to ensure the service meets any therapeutic needs of the young people, which are conducive to recovery.
- To be actively involved in the admission, assessment, implementation and discharge of young people and their care.
- Ensure the staff team adhere to high levels of hygiene and infection control systems are maintained
- To work with Registered Manager to ensure effective staff inductions and probationary reviews take place. To carry out supervisions, appraisals, assessments and team meetings when required, ensuring the home is a friendly, supportive and caring environment.
- Once trained to provide and carry out clinical duties necessary to meet the young people’s health needs on a daily basis, such as observations. Ensure that young people are receiving advice, care, and regular health checks to ensure their physical and mental wellbeing. Promote nutrition, relaxation, exercise, and healthy lifestyles.
- To work with People Services in relation to employee relations concerns and when conducting any fact finds, formal investigations ensuring reports are presented to a high standard.
- To support the Registered Manager in managing work leave requests, annual leave allowances and absence management ensuring review meetings are conducted when staff meet the prescribed triggers.
- To be an active and encouraging Manager, establish and maintain effective communication and good relationships with the young people, relatives, employees in the home and with other externally such as professionals in the caring environment, outside supplies, agencies.
- To support the Registered Manager with effective quality assurance accounts and delegate and act upon actions plans as required

Requirements of Deputy Manager

- Full UK Driving Licence & access to a vehicle for work purposes
- Experience of working within residential services
- Previous experience of working with service users who have eating disorders
- Minimum of 12 months supervisory management experience
- NVQ Level 3 in Health and Social Care or equivalent
- Willingness to work towards Level 5 Diploma in Leadership and Management
- A good understanding of Nutrition
- Experience of working with Quality Care Commission (CQC) or Ofsted registered services
- Ability to lead and manage a staff team to achieve highest possible standards for the service, staff, and young people

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Friday 12th February.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 96381

Are you an ambitious, experienced, commercial individual, with a track record of delivering growth?  Our incredible Hospice is looking for someone, to drive and shape our Retail business for the future, so that it delivers more, so that we can care for more patients with life limiting conditions.

Information about Isabel Hospice Trading

Isabel Hospice Trading Limited is a subsidiary of Isabel Hospice Limited (a registered charity).  The Charity provides outstanding care and support for patients with life limiting conditions and their families in East Herts. Our care is funded by various sources with a significant contribution from our Retail Business.  As such this is a very worthwhile and crucial role.  The Isabel Hospice Trading Company currently operates 16 shops across Eastern Hertfordshire and an e-commerce business across various platforms. Our ambition is to significantly grow our retail business so that we can provide more outstanding palliative care for all. 

About you

To apply for this role you will need:

• Experience of working in a small business, but not necessarily exclusively.
• Track record of successful commercial delivery, ideally in a multi-channel retail environment.
• Proven ability in analysing data to drive digital/store trading performance. Which is more essential than Charity experience. 
• Proven background in data reporting and KPI identification.
• Pragmatic problem solver in a constrained resource environment.
• Process driven, to successfully deliver change or enhancement.
• Sets an example as team leader, prepared to “muck in”, or “deep dive” as required.
• Excellent people skills and management experience. 
• Must be able to set clear measurable goals and objectives, for team review and critical path management.
• Understanding of the impact of the role on internal and external customers.
• Understands the role of “stock “in a charity and the need to generate the best value for clinical work.
• Good team worker, not a silo operator. Lateral thinker. Effective planner. 
• Inquisitive and constantly want to improve systems and procedures.
• Ability to work at a senior level with the Trading Board for approval.
• Proven resilience and management experience.
• Passion for the organisations charitable aims.

Title - Retail Manager
Salary - £18,091 per annum
Hours/Contract - Full Time, 35 hours per week
Contract Type - Permanent
Based - Wallington
Closing date: 8th February 2021
Interview date: TBC

We are seeking a Store Manager with a strong retail background to join our Marie Curie team in our store in Wallington.

Our store manager is the most senior member of our team and will work closely with our retail district managers focusing on leading our people, products and culture, whilst driving sales and creating long term relationships with our customers.

You will be accountable for achieving maximum sales within the shop ensuring that direct costs are kept to a minimum. Using best charity retail practice, creative flair, and an ability to lead by example, you will enable the shop team to create an inviting shop which encourages sales and promotes excellent customer service.

Key responsibilities include maximising sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock density is maintained, regular rotation of stock is carried out and that maximum realistic prices are obtained on donated items, in accordance with charity guidelines, as well as Bought in Goods.

Gift aid is a vital source of income from donated goods and you should ensure that this is maximised when dealing with customers and donors, ensuring that excellent customer service is provided at all times. You should also ensure that high standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices and communal areas. You and your shop team will support the Area Manager in suggesting and implementing local initiatives to maximise sales and generate stock donations.

You will also support the recruiting, training and management of staff and volunteers leading by example providing regular updates to everyone involved, sharing good practice and promoting charity procedures and guidelines.

If you have a flair for retail and a real passion to work for a charity that really does make a difference to people, day in, day out, we want to hear from you.

What we are looking for:

· Good interpersonal skills and a passion for our brand
· A driven individual, who strives to maximise profit through achieving targets
· Experience in retail management, as well as the coaching and development of staff
· Patience, empathy and the ability to lead the team by example
· A can do attitude, with a good level of English, Mathematics and computing skills
· An emotionally intelligent individual, who is eager to learn and develop in the role


What's in it for you:

· Continued access to NHS Pension Scheme (subject to eligibility)
· Marie Curie Group Personal Pension Scheme
· Season ticket loan
· Loan schemes for bikes; computers and satellite navigation systems
· Continuous development
· Industry leading training programmes
· Employee Assistance Programme
· Flexible Working

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Based: Hastings
Hours/Contract Type: Full time 35 hours per week, will include weekends
Salary: £16,438 to £17,457 depending on experience
Closing Date: 8th February 2021
Interview date: TBC

We currently have a rare opportunity for a talented individual to join the Marie Curie team as a Retail Manager at our Hastings store.

Using best charity retail practice and your creative flair, you will lead by example and enable the shop team to create an inviting shop which encourages sales and promotes excellent customer service.

Key responsibilities include maximising sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock density is maintained, regular rotation of stock is carried out and that maximum realistic prices are obtained on donated items, in accordance with charity guidelines, as well as Bought in Goods.

You and your team will support the Area Manager in suggesting and implementing local initiatives to maximise sales and generate stock donations.

You will also support the recruiting, training and management of staff and volunteers leading by example providing regular updates to everyone involved, sharing good practice and promoting charity procedures and guidelines.

If you have relevant experience, a real flair for retail and a passion to work for a charity that really does make a difference to people every day, we would love to hear from you. Some experience of working with volunteers is advantageous but not essential as we will provide you with support and training.

As a Retail Manager based in our Hastings Marie Curie Charity Shop, you will be accountable for achieving maximum sales within the shop ensuring that direct costs are kept to a minimum. Using best charity retail practice, creative flair, and an ability to lead by example, you will enable the shop team to create an inviting shop which encourages sales and promotes excellent customer service.

What we are looking for:
· Strong retail experience
· Maximising sales
· Customer Service
· Stock rotation
· Managing and training a team
What's in it for you:
· Continued access to NHS Pension Scheme (subject to eligibility)
· Marie Curie Group Personal Pension Scheme
· Season ticket loan
· Loan schemes for bikes; computers and satellite navigation systems
· Continuous development
· Industry leading training programmes
· Employee Assistance Programme?
· Flexible Working

For an informat discussion about this role please contact Nicola Hyder, nicola,

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory basic criminal record check.

To review the full job description please click

We reserve the right to close this vacancy early. Agencies need not apply

Registered Cluster Manager

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a registered manager with Hft and you’ll develop your social care career with one of the leading names in the learning disabilities sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

You’ll be managing teams of people and using Hft’s unique, person-centred model to support adults with learning disabilities, enabling them to lead enjoyable, fulfilling lives. We give our registered managers significant accountability and opportunity. This is a key role and you’ll have a wide range of responsibilities across several different supported living and residential support services.

Salary: Up to £36,499 pa

Job Type: Full time, 37.5 hours per week

Location: Edenbridge, Kent

Requirements:

This is a demanding role for someone who is ready to step up and take their leadership and management skills to the next level. You need to have a Diploma in Leadership for Health and Social Care and Children and Young People Level 5 or equivalent. If not, you will need to be able to achieve this, with our support, within your first 12 months. You’ll also need experience of working with adults with learning disabilities, ideally with people with complex needs. Experience of supervising and managing a team is essential.

You’ll need to ensure that support from your registered services meets all the relevant fundamental standards and you’ll need to demonstrate you understand your legal responsibilities and know what to do to ensure a service is compliant.

A full, current UK/EU driving licence is also essential.

What we Offer

The career development opportunities are excellent. With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills and expertise needed to support others to live the best life possible. Your registration and induction process will start as soon as you join

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance. Apprenticeships - gain a fully funded Level 5 Diploma in Health & Social Care whilst earning. Free DBS Check.

Closing date: 14th February 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Registered Manager, Service Manager, Charity, Charities, Third Sector, Registered Cluster Manager, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Learning Disabilities, Senior Support Worker, etc.

Ref: 96555

Are you looking for the chance to do something different and find a counter-cultural way to live and work? The Iona Community is recruiting for mainly seasonal staff to live-in and re-open the newly refurbished Iona Abbey to guests in spring 2021.  

The Deputy Housekeeper is a fundamental role in providing a warm welcome to guests of all ages and backgrounds from across Britain and the world. Responsible for ensuring rooms and communal spaces are clean, tidy and Covid secure, you will work with a team of volunteers to deliver systems and rotas, undertake cleaning and laundry and ensure necessary supplies are maintained. You will deputise for the Housekeeper in their absence.

We are looking for someone organised, practical and who takes pride in a job well done. Previous experience in a hospitality setting would be an advantage and full training will be provided.  

Staffing at Iona Abbey is provided by a resident team who live and work together sharing in the common life assisted by a wider team of volunteers. Work and worship are valued equally at our centres. A resident allowance is paid and all accommodation and meals are provided. Previous staff say their time at our centres has been ‘life-changing’. We hope to welcome your application soon.  

Application notes: 

Applications must be made using our application form. CVs will not be accepted.   

A full job description and application form can be found in the vacancies section of the Iona Community website. 

If you wish to apply for more than one post, you must complete a separate application form for each post. 

Each job has a different application form tailored to the person spec for that post. Please make sure you complete the correct form.  

   

We are looking for an ambitious manager to take charge of our major growth plans to provide accommodation and employment for the homeless. Emmaus Bradford is a homelessness charity with a difference - we don’t just give people a bed for the night; we offer a home, meaningful work and a sense of belonging. The key requirements of the job are:

• To develop and implement a capital fundraising strategy 
• To apply to suitable trusts and foundations for start-up funding
• To enhance and expand the retail offer and other income-generating activities
• To identify and acquire a suitable residential building 
• To launch the Emmaus Companion offer - providing home, work and support. 

We are looking for someone with experience in a senior managerment role with proven expertise in project management, fundraising and business development. Third sector experience and some knowledge of retail management are desirable.

Please refer to the application pack and job description for more details. 

We are looking for a dynamic Services Manger to lead our experienced and committed team; someone who is creative, motivational and inspiring, that truly believes that people living with sight loss can overcome barriers and achieve greatness.

Thank you for your interest in the post of Services Manager at Sight Advice South Lakes. We hope that you find all the information you need in the attached Job Pack, or on our website and social media platforms (Facebook and Twitter @SightAdviceSL) to help you decide if you are the right person for this inspiring and exciting role but, if not, please don’t hesitate to get in touch.

Sight Advice is a very special organisation delivering high quality services to people affected by sight loss in the South Lakeland district of Cumbria. We are proud to be the only sight loss charity in this area and of the many successes we have achieved through our 65 year history. Sight Advice is widely recognised throughout this area and is held in deep regard by local people and their communities. 

“That dark moment when I was told that no more could be done – Sight Advice picked me up and put the pieces back together” 

We are an ambitious organisation and want to ensure that we are there when people need us most. The vast majority of the services we provide are free of charge to the people we support but, of course, it isn’t free to provide and we rely on the generosity of the communities in which we work. In the last financial year, the cost of providing our services was nearly £300,000. 

If you would like to talk about the role I warmly welcome you to contact me, If I am not available, I will call you back at the earliest opportunity. Thank you for your interest in Sight Advice South Lakes 

Claire Park: Chief Executive 

Registered Cluster Manager

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a registered manager with Hft and you’ll develop your social care career with one of the leading names in the learning disabilities sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

You’ll be managing teams of people and using Hft’s unique, person-centred model to support adults with learning disabilities, enabling them to lead enjoyable, fulfilling lives. We give our registered managers significant accountability and opportunity. This is a key role and you’ll have a wide range of responsibilities across several different supported living and residential support services.

At our specialist residential care service in Cambridgeshire we work closely with the people we support, their families, carers and health professionals to deliver services that are personalised to meet individual needs and wishes. We encourage the people we support to choose how they live, while our innovative solutions support people with learning disabilities in making those choices and leading fulfilling lives as part of their local community. In addition we have a dedicated team who are specifically trained to meet the needs of people with Prader Willi Syndrome and challenging behaviours.

Salary: £30,462 pa rising to £31,499 pa upon registration and successful completion of probationary period

Job Type: Full time, 37.5 hours per week

Location: St Neots, Cambridgeshire

Requirements:

This is a demanding role for someone who is ready to step up and take their leadership and management skills to the next level. You need to have a Diploma in Leadership for Health and Social Care and Children and Young People Level 5 or equivalent. If not, you will need to be able to achieve this, with our support, within your first 12 months. You’ll also need experience of working with adults with learning disabilities, ideally with people with complex needs. Experience of supervising and managing a team is essential.

You’ll need to ensure that support from your registered services meets all the relevant fundamental standards and you’ll need to demonstrate you understand your legal responsibilities and know what to do to ensure a service is compliant.

A full, current UK/EU driving licence is also essential.

What we Offer

The career development opportunities are excellent. With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills and expertise needed to support others to live the best life possible. Your registration and induction process will start as soon as you join

- Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme with telephone and face-to-face support options
- Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
- Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme
- 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff)
- A contributory pension scheme, private health and life assurance
- Apprenticeships - gain a fully funded Level 5 Diploma in Health & Social Care whilst earning
- Free DBS Check

Closing date: 7th February 2021

STRICTLY NO AGENCIES PLEASE.

Hft's usual terms and conditions apply.

Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.
 

Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

You may have experience or an interest in the following: Registered Manager, Service Manager, Charity, Charities, Third Sector, Registered Cluster Manager, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Learning Disabilities, Senior Support Worker, etc.

Ref: 96247

Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and support they need.

Post Title: Crisis Services Manager

Reports to: Head of Operations

Salary: £30,000 per annum

Contract: Permanent

Hours of Work: 37 hours per week

Some flexibility on working pattern with a minimum of 2 evening shifts per week (Wednesday and Thursday or Friday). The remaining hours to be worked throughout the week. Exact shift pattern to be agreed.

Holidays: 25 days per annum, plus 2 wellbeing days, plus bank holidays (pro-rata)

Pension: Auto-enrolment scheme in place

Probationary Period: Six Months

Place of Work: Across Aylesbury (Whiteleaf Centre and Ashton House) and High Wycombe (Buckinghamshire Mind High Wycombe Office) in line with the agreed shift pattern.

In line with Covid-19 guidance there will be a mix of face-to-face service delivery and working from home until restrictions are lifted.

Please note: From April 2021 is anticipated that further funding will become available to expand the service in High Wycombe to run 7 days per week.

ABOUT THE SAFE HAVEN SERVICE

The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -

• To provide a calm and welcoming environment for those people facing out-of- hours mental health crisis’ as an alternative to emergency departments.  
• Treat service users with respect and provide personalised support focused on individual need.
• To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.

ABOUT THE ROUGH SLEEPER INITIATIVE

The Rough Sleeper Initiative (RSI) is delivered by several partner organisations, including Buckinghamshire Mind. The RSI supports individuals identified as rough sleeping, or in temporary housing in Aylesbury.

Buckinghamshire Mind’s Mental Health Support & Liaison Worker (MHSLW) is situated within the Rough Sleeper Initiative. The MHSLW provides personalised asset-based support to improve mental well-being and prevent mental health crises becoming a barrier to long-term housing solutions.

PURPOSE OF THE ROLE

The Crisis Services Manager will be responsible for the ongoing operational management and mobilisation of the anticipated future expansion of our Crisis Services. Additionally, they will provide line management to the Safe Haven Team Leads and the Mental Health Support & Liaison Worker.  They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

They will have significant experience of supporting and coaching staff working in challenging environments with adults with challenging behaviour and complex needs.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends.

The Crisis Services Manager will be required to work collaboratively with the Head of Operations and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of Buckinghamshire Safe Haven and Buckinghamshire Mind’s contribution to the Rough Sleeper Initiative, including ensuring the achievement of all key performance indicator targets. They will have responsibility for ensuring Crisis services operate in line with organisational H&S processes and procedures and will be a member of the H&S committee.

SUPERVISION, TRAINING AND SUPPORT

• Supervision is provided by the Head of Operations on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
• Buckinghamshire Mind is a Mindful Employer.

KEY RESPONSIBILITIES

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Operational Management

• To oversee the management of the Safe Haven and Rough Sleeper Initiative services in line with organisational values and service quality expectations.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) from Crisis Service delivery.
• To provide effective line management supervision to the Safe Haven Team Leads, the Mental Health Support & Liaison Worker including coaching and performance development.
• To collaborate with the Head of Operations and the HR Manager to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets.
• To mobilise the expansion of future crisis services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Safe Haven Team Leads to ensure adequate and appropriate staffing at all times within the Safe Haven service.
• To work closely with the Finance Manager to ensure the Safe Haven Services are delivered within the available budget.

Partnership Working

• Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
• Manage the Mental Health Support & Liaison Worker to fully contribute to the Rough Sleeper Initiative partnership meetings and provide an interface to other Buckinghamshire Mind services.
• Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams, SCAS and GPs, around inward and outward referrals.
• To attend and contribute towards meetings pertaining to patient care on behalf of the Safe Haven service, to ensure collaborative multi-agency working.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.

Quality and Compliance

• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries.

• To embed all operational policies across managed services in line with a consistent organisational approach.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.

Quality and Monitoring

• Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Head of Operations.
• Ensure that all managed services are effectively informed by service user feedback.
• Keep up to date with best practice and contribute to the continuous improvement of the service.
• Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
• Produce regular service summary reports.
• Attend and contribute to H&S committee meetings.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role involves out of hours working and a willingness to work flexibly is required.
• To keep line manager informed about other projects, events and related issues regarding Buckinghamshire Mind’s managed services.
• To prepare for supervision and use it effectively.
• To work in a flexible way to take on other responsibilities as appropriate.

NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.

PERSON SPECIFICATION

The person specification seeks to define a person most likely to be suited to the job of Crisis Services Manager.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Qualifications and experience

• Managing services for vulnerable people in a service delivery organisation. (E)
• Excellent people and project management skills and significant experience of supporting and managing staff. (E)
• Experience of working in the voluntary sector. (D)
• Experience of working within a mental health crisis service or similar (E)
• Experience of working within a homelessness service. (D)
• Experience of motivating, developing and training staff. (E)
• Successful track record in performance management of staff. (D)
• Experience of creating and implementing safety and risk policies and procedures. (E)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (E)
• Experience of report writing and presentation. (D)
• Supporting people with mental health problems. (E)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety. (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including confidentiality and safeguarding. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with a range of external stakeholders. (E)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Ability to work independently with minimum support. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. (E)
• Willing to undertake training and development. (E)
• Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

To apply, please send the following 2 documents:

- CV

- Supporting Statement (explaining how you meet each criteria in the job description)

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.