Development worker jobs
Have you ever wanted to make a difference to the lives of vulnerable Children and Young People? Our children’s home in Heaton Moor provides residential Care for Children and Young People with Emotional Behavioural difficulties/Autism, Learning difficulties and complex needs.
The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
We believe that everyone deserves a place to call home - whether that's a place to call your own or somewhere to get safety, stability and support. You’ll be helping children to grow their independence and shape their own story within a supportive, caring home.
You will be working in a caring home environment with the wider team under the leadership of the Registered Manager, nurturing, and supporting the young people providing them with all the care, love, and support that they would receive as if it was their family home.
Location: Heaton Moor, Stockport
Hours: 37.5 hours per week
Salary: £24,700 (12.67) per hour
Sleep in shift paid at £100.80 per shift
Weekends paid 25% premium on hourly rate
The Role;
- Provide a caring, safe, secure and accepting environment that meets the physical, health, social needs and rights of the young people. This will include supporting less experienced staff via positive and effective team working to achieve high quality standards of care that are set and agreed by the Registered Manager on behalf of the Trust. This work will aim to respect and promote the needs of each young person arising from their racial, cultural and religious background.
- Assist with the assessments of need and formulation of plans. This involves working in partnership with other agencies and taking into account the wishes and feelings of the young people, their parents and other persons with parental responsibility, in line with legislation pertaining to the young people.
- Maximise educational opportunities and achievements for the young people looked after within the unit by assisting in identifying, establishing and supporting educational provision and contributing to educational reviews.
- Develop and maintain a good level of awareness of child protection issues, assessing and recording risk. This will include referring child protection issues to the Registered Manager and incorporating consistent boundary setting into everyday practice in order to ensure effectiveness in the prevention and appropriate management of challenging behaviour.
- Maintain accurate and up to date records of the work undertaken with the young people and complete written reports for planning meetings and statutory reviews as necessary. This will be in consultation with the line manager and be undertaken to a standard commensurate with the professional aims of the service.
- Undertake a range of domestic duties, including cooking and some cleaning, to a good standard, to ensure compliance with health and safety policies and the guidelines for young people and staff.
- Take responsibility for the promotion of safeguarding and the welfare of children and young persons for who they are responsible for.
About you;
- Good standard of written and oral English
- QCF(NVQ level 3) in health and social care (CCYP) or equivalent or willingness to achieve award within timescales set by trust
- Working in a residential setting, undertaking the full range of duties in a well planned way that respects and values the young people as individuals.
- Good communication and interpersonal skills
- Ability to write reports
- Working with young people and an understanding of the issues affecting them.
Benefits
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service.
We may remove this advert should we find the successful candidate prior to the closing date therefore early applications are encouraged.
We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can do to support you
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).
This role will involve regulated activity.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.

About the role:
As a Project Worker at our Stacey Street service in Islington, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.
But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.
About you:
- A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
- Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
- Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 28th September 2025 at Midnight
Interview date: Tuesday 7th October at our Stacey Street service in Islington
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Elstree & outreach venues
About Citizens Advice
Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.
Role Purpose
As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits, in accessible locations to ensure people receive the support they need.
Key Responsibilities
- Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
- Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
- Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
- Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
- Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
- Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.
Person Specification
Essential:
- Experience in advice work or community outreach.
- Strong communication and interpersonal skills.
- Ability to work independently and manage a varied workload.
- Commitment to equality, diversity, and inclusion.
- IT literacy and ability to use case management systems.
Desirable:
- Knowledge of welfare benefits, housing, or debt advice.
- Experience working with marginalised or vulnerable groups.
What We Offer
- Comprehensive training and ongoing support.
- Flexible working arrangements.
- Opportunities for career development.
- A supportive and inclusive work environment.
- Free Parking
Relationship Fundraising Team Manager - Northern Ireland
Contract Type: Permanent
Full time (34.5 hours) : we are open to a conversation about how you work these hours
Location: Mobile worker covering Northern Ireland
Salary Range £42,800 - £47,800 plus car allowance (subject to terms)
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
About the role
As a Relationship Fundraising Team Manager at Macmillan, you’ll step into a rewarding leadership role where your impact is immediate and meaningful. You’ll lead a team of passionate and experienced Fundraising Relationship Managers & Officers who are deeply committed to making a difference for people living with cancer while delivering income targets and growing long term supporter value.
This role combines strategic thinking with hands-on team leadership and income delivery, giving you the chance to shape fundraising delivery across Northern Ireland. You will be part of both the territory and national leadership teams where you will directly contribute to the wider development of the Relationship Fundraising Strategy.
At its heart, this role exists to help ensure that everyone living with cancer gets the support they need. Every supporter relationship your team nurtures, every event delivered, and every pound raised contributes directly to helping people affected by cancer live as fully as they can. Your leadership will turn generosity into impact, making a real difference when it matters most.
About you
The successful candidate will demonstrate the following skills and experience:
- Proven Leadership and People Management Experience - providing regular coaching, performance management and development opportunities.
- Experienced in driving income delivery and achieving Key Performance Indicators - leading, supporting and motivating your team to maximise results
- Experienced in strategic planning - ability to to identify opportunities for growth, collaboration and innovation in fundraising
- Proven stakeholder management experience - with the ability to communicate, influence and negotiate at all levels.
This role is home-based with mobile working, as you can expect to work across Northern Ireland to meet with your team and supporter’s face to face approximately 1 to 2 days a month. As such, your home base needs to be in Northern Ireland and you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region.
In return, we offer a range of benefits including:
25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
Pension matched up to 7.5%
120+ learning and development offers, with access to external professional qualifications
Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Please note the following key recruitment dates
Application deadline: Sunday 05th October at 23:59pm
First interview dates: Monday 13th October
Second Interview dates: Monday 20th October
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan's Talent Acquistion Team for advice and reasonable adjustments (email address can be found on main Macmillan advert)
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Permanent
Location: London
Assessment Centre: 29th of September, in-person at our South London Centre
Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.
At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.
As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programme’s aim is to support young people starting businesses to explore and test their ideas, write business plans, and launch their own businesses or achieve alternative outcomes in education, training, volunteering, or work.
You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Enterprise programme, as needed. The delivery can be a mix of online, in-centre or out in the community.
Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these businesses flourish. Funding applications? You've got it covered!
Attention to detail is your superpower, and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you shared that passion too.
This is more than just a job; it's an opportunity to change lives, including your own.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- Cycle-to-Work Scheme
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Business Development Manager (MCC)
Permanent, Full Time. Hybrid working
Location: Bogota, Colombia
Salary: COP 160,205,173.00 per year
Applicants must already hold legal right to live and work in Colombia.
Applications must be in English only
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
About the role
Reporting in to the Business Development Lead (MCC), the role of Business Development Manager for the LAC region is a key role is being responsible for securing new funding aligned to Christian Aid's strategy and thematic priorities.
The role will lead business development efforts across the Multi-Country Cluster (MCC) and expand the Institutional funding portfolio and collaborate closely with and strategically advise MCC Head of Impact and Partnership & Impact Funding (PIF) team and MCC teams to develop donor engagement strategies, build funding pipelines, identify new opportunities, and establish partnerships to grow program portfolios.
The post-holder will strengthen and maintain relationships with government agencies, multilateral organisations, institutional donors, and foundations, working in coordination with MCC Programme Portfolio and Partnership teams.
Some of the main responsibilities and accountabilities of the role are:
- Meet institutional Christian Aid income targets at the MCC level, actively contributing to PIF overall divisional goals.
- Collaborate closely with Head of Impact and Partnership Business Development teams on strategic funding to secure new and grow existing funding by developing donor engagement strategies, growing funding pipelines, identifying new opportunities and establishing partnerships to grow program portfolios.
- Build and cultivate strategic partnerships with institutional donors, including government bodies, multilateral agencies, and foundations, to expand funding opportunities across the MCC and beyond, in coordination with the Partnership and Business Development team in PIF.
- Build a wide network of contacts and funding relationships across the MCC region with donors, peers, consortia partners and implementing agencies.
- Develop high-quality funding proposals coordinating with Impact department, partners, donors and the relevant donor audience unit in Partnerships and Impact Funding, ensuring alignment with thematic priorities, signature programmes and donor requirements.
- Work closely with the MCC Contracts and Portfolio Manager to ensure seamless integration with MCC delivery teams.
- Supervise the onboarding of new programs, ensuring seamless integration with MCC delivery teams.
- Work closely with the MCC Contracts and Portfolio Manager to maintain compliance and accountability, reviewing reporting for quality assurance.
About you
Who we are looking for:
Essential
- Proven track record in securing multiple multi-million-pound grants for NGOs.
- Substantial experience in building and cultivating strategic donor partnerships including engagement at global, regional and country mission levels with senior stakeholders and demonstrable experience of engaging with private sector, foundations, government and multi-lateral donors.
- Proven track record of developing multi-million pound budgets.
- Advanced knowledge of donor funding landscape and emerging trends.
- Substantial expertise in leading multi-discipline bid teams for grant and commercial agreements.
- Substantial expertise and experience in project design, monitoring and evaluation tools and developing grant budgets.
- Substantial background in humanitarian programming and working with humanitarian donors at UN, bilateral, and NGO levels.
- For LAC roles only, fluent in both spoken and written Spanish and English.
Desirable
- Bachelor’s degree or equivalent education.
- Donor certifications and compliance training are desirable qualifications for the role, ensuring a strong understanding of donor requirements and adherence to industry standards and regulations.
- Extensive knowledge of donor programming modalities, compliance frameworks, and negotiation processes and experience interpreting.
- Negotiating grant & contract agreements and substantial understanding of financial controls.
- Demonstrable management experience, including remote management and coaching
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
For Salary details for this role, please refer to the Salary band by location.
The client requests no contact from agencies or media sales.
37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.
is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
is a 29-bed medium-low supported accommodation for young people between the ages of 16-25 that is staffed 24/7. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Worthing, the service has strong links with and contributes to the local community.
Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.
We are looking for a Supported Housing Support Worker to join our Worthing Foyer team. Main areas of responsibilities are:
Housing:
- Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
- Promote a credit culture, encouraging young people to keep up to date with all payments for rent
- Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
- Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team
Coaching and Engagement:
- Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
- Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community
- Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
- Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)
General:
- Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and Knowledge:
- Experience relating to housing, support work, and/or working with young people at risk
- Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
- Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
- Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists
Skills and Abilities:
- Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
- Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
- Ability to work autonomously, and use own initiative, as well as being part of a team
- Clear verbal and written communication skills, good IT, and keyboard skills
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
If you would like any further information or an informal discussion about this post, please contact
Should you require any assistance with our application process, please email us at
CLOSING DATE: Sunday 12 October 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
We believe every young person has the right to discover their potential.


JOB TITLE: Lead Youth Services Worker (Northern Ireland)
RESPONSIBLE TO: Director, Northern Ireland
HOURS OF WORK: 25 hours a week (flexible with some evenings)
LOCATION: Office based, with travel across Northern Ireland.
DURATION: Fixed Term – 5 Years
SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)
KEY WORKING RELATIONSHIPS
•Adopted Young People in Northern Ireland
• Director Northern Ireland & Northern Ireland staff
• Wider AUK youth staff
•Representative staff from educational establishments.
PURPOSE OF THE ROLE
To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland. These young people range in age from 14-25 years and live throughout Northern Ireland. The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.
MAIN DUTIES AND RESPONSIBILITIES
- To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.
- To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.
- To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.
- To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project.
- To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.
- To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.
- To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.
- To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK.
- Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents. Work as part of a team to contribute to a positive work environment and shared goals.
- To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.
- To engage in supervision and professional development.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.

The client requests no contact from agencies or media sales.
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available:
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7:00pm to 7:15am
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7:00pm to 8:15am (driver)
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9:45pm to 7:15am
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9:45pm to 8:15am (driver)
Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift.
Job Purpose
As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness.
Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed.
Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base.
If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference.
Job Responsibilities
What You’ll Do
You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include:
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Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues.
-
Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable.
-
Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided.
-
Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards.
-
Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed.
-
Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together.
-
Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff.
-
Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour).
-
Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed.
-
Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am.
-
Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind.
-
Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift.
-
Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important.
-
Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly.
Person Specification
Essential
-
A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
-
Confidence in handling challenging behaviour calmly and respectfully.
-
Good communication skills, both spoken and written.
-
The ability to carry out manual handling tasks such as moving supplies and equipment.
-
For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van.
Desirable
-
Experience working with people experiencing homelessness or other vulnerable groups.
-
The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
-
A lived experience of homelessness.
-
An understanding of, and commitment to, trauma-informed care.
-
Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
-
Employment is subject to a satisfactory enhanced DBS check for adults.
-
You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
-
A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
About the role
We believe learning should be impactful, accessible and enjoyable.
Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level building on our success and helping us grow our impact even further.
We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society.
Over the past five years, we have:
- expanded our reach across the UK
- made our training more affordable for smaller organisations
- diversified our delivery model
Our training programme includes:
- Open Programme: Live online training open to everyone
- In-house Training: Tailored sessions for specific organisations, delivered online or face to face
- eLearning: A fast-growing area we’re excited to scale up.
This role is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands, ensuring it runs smoothly and maintains the high standards people expect from NCVO. At the same time, you will keep an eye on the bigger picture; driving growth, developing our offer, and spotting opportunities to innovate.
You will work closely with our subject experts and delivery partners to shape training content that meets the sector’s real needs. You will also collaborate with clients to pitch and secure new business; building relationships that create shared value and lasting impact.
We are looking for someone with a mix of commercial mindset and sector empathy — someone who understands how to grow a business and how to do it in a way that’s rooted in values.
You will thrive in this role if:
- You are motivated by hitting income targets, but never lose sight of purpose
- You are organised, detail-oriented and calm under pressure
- You bring a strong vision for growth and innovation in learning
- You are curious and excited about how tech — including AI — is changing the way people learn
- You enjoy working across teams and building collaborative relationships
- You care deeply about supporting the voluntary sector to grow and thrive
In return, we offer a flexible, meaningful role with plenty of variety. You will join a supportive, values-led team and play a key part in an organisation that helps charities do what they do best: make a difference.
We know the voluntary sector is always evolving and we want our training to stay one step ahead. If you’re excited by the idea of helping others learn, grow, and succeed, we would love to hear from you.
About Services and Partnerships
This role sits within the services and partnerships directorate.
Our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.
Each year, we deliver hundreds of training courses on the topics that matter most to charities, reaching thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector. The insights we gain also inform and shape NCVO’s policy priorities.
The training team includes two Senior Training Officers and a Training Assistant, and is supported by colleagues in our Business Support team.
Equality, Diversity and Inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.
We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
The client requests no contact from agencies or media sales.
Schools Development Officer
We are seeking a passionate and proactive Schools Development Officer to lead and grow outreach with schools across Barnet. The organisation was awarded “Charity of the Year” for 2025 by The Barnet Group and are one of The Mayor of Barnet’s chosen charities during his term.
Position: Schools Development Officer
Salary: £29,500 – £31,500 pro rata (based on experience)
Location: Burnt Oak. HA8 0DT
Hours: 20 hours per week (fixed rota)
Contract: Permanent
Closing Date: We will interview candidates as they apply and reserve the right to close applications once we have made an appointment.
About the Role
This is an exciting opportunity to lead one of the organisation’s most important and fast-growing programmes – their schools outreach. You’ll design and deliver creative, engaging sessions in line with school priorities, and build strong relationships across Barnet’s education community.
From leading on curriculum-linked workshops to managing the Jack Petchey Foundation Achievement Awards, your work will directly contribute to raising aspirations and increasing youth participation across services. You’ll be supported by a dedicated team and play a vital role in delivering on the mission to increase young people’s access to opportunities.
Key responsibilities include:
- Designing and delivering programmes in line with school priorities
- Promoting the programme to schools and encouraging participation
- Building and maintaining strong partnerships with teachers and school leaders
- Tracking impact and gathering feedback to continuously improve
- Supporting sessional staff and volunteers to deliver high-quality activities
- Managing the Jack Petchey Awards programme
- Championing inclusive practice and youth voice in everything we do
About You
You’ll bring a strong commitment to young people, creative energy and the ability to work independently and collaboratively. You’ll be an excellent communicator who can build trust and enthusiasm in schools and across the wider youth sector.
You will have:
- Experience delivering face-to-face youth or education programmes
- Experience working with children and young people facing social or emotional barriers
- Strong understanding of issues affecting young people today
- Confidence managing groups and engaging with a wide range of stakeholders
- The ability to design and deliver engaging, impactful learning
- A flexible and positive attitude, with a willingness to work evenings or weekends when needed
About the Organisation
Our client is an independent charity and purpose-built youth centre for Barnet’s young people aged 8 to 19, and up to 25 for those with additional needs. Awarded “Charity of the Year” for 2025 by the Barnet Group, they support North London’s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Open 6 days a week including school holidays, their vision is to ensure every young person is supported and empowered to reach their potential.
Join them in making a difference and raising the aspirations of young people across North London. They embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, they value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
Other roles you may have experience of could include: Youth Engagement Officer, Schools Liaison Officer, Youth Worker, Education Coordinator, Programme Officer, Learning and Development Officer, Outreach Worker
Be part of something meaningful – apply now to help us grow our impact in schools and inspire more young people to reach their potential.
WOMEN’S HOMELESS SHELTER WORKER (EVENINGS)
Team: Night Shelters
Location: On-site at Glass Door women’s night shelter in West London
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available:
-
7:00pm to 10:00pm, shifts are available 7 days a week
Pay: £14.50 per hour
Job Purpose
As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity.
You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up.
Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night.
Job Description
What You’ll Do
You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include:
-
Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues.
-
Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere.
-
Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided.
-
Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards.
-
Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information.
-
Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift.
-
Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared.
-
Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time.
-
Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important.
-
Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly.
Person Specification
Essential:
-
A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
-
Confidence in handling challenging behaviour calmly and respectfully.
-
Good communication skills, both spoken and written.
-
The ability to carry out manual handling tasks such as moving supplies and equipment.
-
Ability to work well as part of a team and support colleagues.
Desirable:
-
Experience working with people experiencing homelessness or other vulnerable groups.
-
The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
-
A lived experience of homelessness.
-
An understanding of, and commitment to, trauma-informed care.
-
Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
-
A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role).
Other
-
Employment is subject to a satisfactory enhanced DBS check for adults.
-
You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
-
A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
We are creating a new Senior Women’s Caseworker role to deliver tailored health advocacy and support to women experiencing homelessness.
You will:
- Provide one-to-one advocacy for around 35 women annually across 11 London boroughs.
- Attend approximately 250 healthcare appointments each year with clients.
- Deliver 20 women-only health promotion sessions, reaching around 100 women.
- Co-create three new resources on women’s health with clients for wider distribution.
- Support the HHPA team to embed women-centred approaches into the broader service.
- Build and maintain partnerships with women’s services, NHS providers, and local authorities.
The client requests no contact from agencies or media sales.
About the role:
At Single Homeless Project (SHP), we believe lasting change is possible, and as a Project Worker in our Services in Camden, you will be at the heart of making that change happen. You will work closely with people facing multiple challenges – from mental and physical health issues to substance use, histories of trauma and offending behaviour – offering the kind of personalised, holistic support that helps them take control of their futures. Grounded in a Biopsychosocial model and a Psychologically Informed Environment, you will create safe, supportive spaces where recovery, resilience and new possibilities can take root.
No two days in this role are the same. You might be developing tailored support plans, facilitating group activities, or building the skills and confidence that enable clients to strengthen relationships, expand their social networks and take steps towards independence. You will champion harm minimisation and recovery, while also working alongside a range of professionals to ensure that care is truly integrated and responsive to each individual. Every interaction offers the chance to influence positive change, not only for the clients you support but for the wider communities they are part of.
Joining SHP is more than just taking on a role – it’s stepping into a career where your growth is as important as the progress you help others achieve. We are committed to developing our staff, equipping you with the skills and opportunities to advance while making a meaningful impact on the lives of Londoners experiencing homelessness. Here, your commitment and resilience will not only shape futures but also strengthen an organisation that is determined to end homelessness for good.
About you:
- You have experience supporting people facing multiple challenges, such as substance use, mental health issues, trauma, or offending histories.
- You can carry out assessments, create support plans and manage a caseload in a way that is tailored to each individual.
- You understand the barriers that can prevent people from moving towards independence and have the skills to help them overcome these.
- You stay calm and effective in a crisis, with the confidence to respond to difficult situations safely and constructively.
- You believe in people’s strengths and potential, and ideally have experience working within a Psychologically Informed Environment.
- You are organised, able to manage your time well and can balance independent working with being a supportive team member.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
If you are passionate about supporting people with complex needs and want to work for a charity that’s leading the way in homelessness prevention, apply today!
Important info:
Closing date: Sunday 21st September at midnight
Interview date: Wednesday 1st and Thursday 2nd October online via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available:
-
7:00pm to 7:15am
-
7:00pm to 8:15am (driver)
-
9:45pm to 7:15am
-
9:45pm to 8:15am (driver)
Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift.
Job Purpose
As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness.
Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed.
Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base.
If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference.
Job Responsibilities
What You’ll Do
You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include:
-
Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues.
-
Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable.
-
Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided.
-
Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards.
-
Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed.
-
Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together.
-
Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff.
-
Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour).
-
Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed.
-
Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am.
-
Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind.
-
Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift.
-
Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important.
-
Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly.
Person Specification
Essential
-
A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
-
Confidence in handling challenging behaviour calmly and respectfully.
-
Good communication skills, both spoken and written.
-
The ability to carry out manual handling tasks such as moving supplies and equipment.
-
For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van.
Desirable
-
Experience working with people experiencing homelessness or other vulnerable groups.
-
The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
-
A lived experience of homelessness.
-
An understanding of, and commitment to, trauma-informed care.
-
Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
-
Employment is subject to a satisfactory enhanced DBS check for adults.
-
You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
-
A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.