Digital communications jobs in Harrogate, north yorkshire

Initial Contact Assessor

Hours: Full-time (34.5 hours per week over 5 days)

Location: Hybrid working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

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About the role

Do you love helping people feel heard, understood, and empowered? Do you thrive in a fast‑paced environment where every conversation has the potential to change someone’s day or even their life? If so, this could be your perfect next step.​

We’re building a brand-new team initial contact team which will play a central role in our new Information and Support Hub. This is your chance to be part of something new, influence how the service develops, and help set the standard from day one. As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance. You'll be sharing information from our website, referring people our other services (advice and support, peer support, family support, counselling) and signposting tools and resources or external support to ensure people with epilepsy get the right help at the right time.​

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

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What you will do

Every day is different, but your purpose stays the same: help people feel supported from the very first moment they get in touch.​

You will:​

• Hold sensitive, structured assessments to understand each person’s situation, needs, and level of urgency.
• Respond compassionately across phone, email, webchat, social channels and webforms.
• Give clear, practical information and guidance, helping people understand their options.
• Signpost or refer to the right internal or external services, ensuring no one falls through the cracks.
• Spot safeguarding concerns early and escalate swiftly and appropriately.
• Keep accurate, confidential records, contributing to meaningful insights and real impact.
• Work alongside our wider services team so every person receives joined‑up, high‑quality support.
• Play a key role in promoting our services, helping even more people get the help they need.​

This is a role where you’ll make a positive difference every single day often at moments when someone needs it most.

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About you?

We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:​

• A warm, confident communicator able to explain things clearly, calmly and sensitively.
• An excellent listener, skilled at putting people at ease and understanding what’s really going on.
• Empathetic, patient and non‑judgemental, especially when supporting people in distress.
• Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
• Comfortable assessing needs, identifying risks and navigating next steps.
• Organised, focused and calm under pressure, even when juggling multiple enquiries.
• Digitally confident, with strong attention to detail and accurate record‑keeping.
• A team player, who also works well independently and takes initiative.
• Committed to safeguarding, confidentiality, and doing what’s right for each person.​

Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.

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Interested?

If you are interested, click apply and you will be redirected our careers site to complete your application.

Closing Date: Monday 23rd February @ 9am

Informal Chat: Week commencing 2nd March 2026

Interviews: Week commencing 16th March 2026

Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.

​We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Endometriosis UK is the leading UK charity supporting those living with endometriosis. Formed in 1981, we offer information and support, for example through our website, information leaflets and webinars, and via our local support groups, Helplines and online forum.  As well as directly supporting those with endometriosis, we work to raise awareness of endometriosis amongst healthcare professionals, the public and the media; lobby for improved diagnosis, treatment and management; and support research. We have a big job to do and ambitious plans.

This role sits at the heart of Endometriosis UK working closely with the Community Engagement and Volunteer Manager, Support and Information Administrator and our Volunteer Coordinators based in England and Wales to facilitate the delivery of our support services through our network of volunteers.

At Endometriosis UK, our team of close to 200 trained volunteers are at the very heart of what we do. The empathy, generosity and commitment of our volunteers enables us to run all our support services, ensuring we can help and support all those affected by endometriosis.

The Scottish Development Coordinator plays a key role in ensuring we support and grow a thriving volunteer network, this involves working with the team to recruit, mobilise and inspire volunteers in their chosen roles. The Scottish Development Coordinator will ensure volunteers are supported at every stage of their journey to ensure those accessing our support services are well supported whilst ensuring the volunteer contributions are recognised and their achievements celebrated.

The post holder will help to expand our reach in Scotland to help raise the charity’s profile and ensure we are delivering vital supportive services to everyone affected by in Scotland this includes work with the wider team to develop exciting new projects to achieve our ambitious goals.

Closing date for applications: 10am Wednesday 11th February 2026 

Interview dates: The interview process will consist of 2 stages. Initial interview will take place online week commencing 23rd February followed by a second-round interview in person.

Location: Home-based in Scotland 

Location: HMP Leeds
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Leeds. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed term role until 31/03/2027 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award.
 
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for week commencing 02/03/2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-226 580

At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.

You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

Community Fundraiser – South East (Kent, Surrey or Sussex)​​

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the South East region.​

As the Community Fundraiser covering the South East you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.

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• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Kent, Surrey or Sussex?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

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Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!​

​​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

​​This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals.​

We currently have an opening for a Community Fundraiser, to be based in the Mid-North Wales and West Midlands region.​​

​As the Community Fundraiser covering Mid-North Wales and West Midlands, you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.​

​​Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1 million.​​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• ​​Do you live in Herefordshire, Shropshire, Staffordshire,​Warwickshire, West Midlands, Worcestershire or Mid-North Wales?​
• Do you have at least one years' experience of working in a professional Community Fundraising position?​​Have you answered Yes to these questions?​
• Does this sound like the opportunity to really get 2026 off to an amazing start? ​​​

If you are excited to learn more about this position, please take a read through our recruitment pack provided with this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.