Digital delivery manager jobs

Every donation, fundraising page and event registration represents someone choosing to stand alongside people affected by dementia.

But what makes that experience simple? What helps someone feel confident enough to take that next step and support our cause?

That’s where you come in.

About the role
As our Digital Product Manager (Fundraising), you’ll help us create better digital experiences for our supporters. You’ll make it easier for people to donate, fundraise and connect with Alzheimer’s Society.

You’ll join our Digital and Ecommerce team within our Income and Engagement directorate. Working with colleagues across Fundraising, Digital, Data and Technology, you’ll use insight, data and product expertise to understand what our supporters need and turn those insights into improvements.

Do you enjoy finding out what works, spotting opportunities and turning ideas into better experiences? This could be the role for you.

This is an exciting opportunity to shape the future of digital experience at Alzheimer’s Society. Your work will help more people engage with our cause and support people affected by dementia.

What you’ll do
You’ll help our digital fundraising products grow and improve. You’ll use user insight, data and product expertise to create experiences that work for our supporters.

You’ll ask questions, explore possibilities and help us understand how we can do things better.

You’ll:

- Manage and improve our digital fundraising products, including donation journeys, event registration platforms and third-party fundraising tools.
- Create and evolve product roadmaps, helping teams understand what we’re improving and why.
- Use analytics, user feedback and testing to improve supporter journeys and increase engagement.
- Work with colleagues, technical teams and external suppliers to deliver improvements.
- Build strong relationships across the organisation and bring teams together around shared goals.
- Champion accessible and user-friendly digital experiences.
- Support agile ways of working through collaboration, learning and continuous improvement.
- Share knowledge and help colleagues feel confident using digital products and tools.

Could you help us make every digital interaction easier, clearer and more meaningful for our supporters?

About you
We’re looking for someone who is curious, collaborative and motivated by creating digital experiences that make a difference.

Maybe you’ve followed a traditional product management career path. Or perhaps you’ve built your experience through digital delivery, ecommerce, website management or improving online experiences. Either way, we’re interested in the skills and experience you can bring.

Do you enjoy bringing people together around a shared goal? Are you someone who uses insight and evidence to understand problems and find solutions?
You’ll bring experience of:

- Managing digital products or websites, creating and evolving roadmaps and delivering continuous improvement.
- Managing fundraising products and tools such as Fundraise Up, Enthuse, GoDonate, Funraisin, JustGiving or similar digital platforms.
- Building trusted relationships with stakeholders, suppliers and teams across a complex organisation.
- Working in agile environments, using approaches such as Scrum, iterative delivery and continuous learning.
- Using analytics, including Google Analytics 4, to understand user behaviour and improve supporter journeys.

You’ll communicate clearly with different audiences. You’ll enjoy solving problems, sharing ideas and working with others to create positive change.

Do you want your digital expertise to help make a difference for people affected by dementia?
You don’t need to meet every requirement to apply. If this role excites you and you feel you have the skills and experience to make a difference, we’d love to hear from you.

Together, we can create digital experiences that help more people affected by dementia access support and join our movement for change.

Interviews are provisionally scheduled to take place on Tuesday 1st September via MS Teams.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

I’m excited to be hiring a new role for a mental health charity, joining their Digital and Experiential team, driving fundraising through a number of products as part of a wider Mass Engagement Fundraising team, as their new Senior Social Challenges Officer.

This role leads on Social Challenges with responsibility for developing a diverse and successful portfolio, recruiting thousands of fundraisers and supporting them to exceed their fundraising goals.

I’m looking to hear from individuals with experience in the charity virtual challenge space who can manage multiple stakeholders and work at pace.

As Senior Social Challenge Officer, you will lead the growth, delivery and optimisation of the charity’s Social Challenges, Weddings and Birthdays fundraising portfolio. Working closely with the Digital and Experiential Manager, you will strengthen existing products and identify future opportunities through data insight and sector trend analysis. You will oversee the end-to-end project management of digital fundraising activities, from setting targets and KPIs to briefing suppliers, monitoring delivery, and evaluating performance. You will also provide hands-on leadership of two Fundraising Officers.

Essential criteria:

• Experience of managing fundraising or income generation activities and a proven track record of meeting and exceeding targets across a range of channels and products
• Experience of using an innovation process to identify and implement new activity or improve existing activity.
• Experience in planning and executing digital/Meta-based challenges such as celebrations, and social challenges – as well as related knowledge of these products.

You’ll join a collaborative team, who look after their staff, and value wellbeing, flexible working, and family friendly environments, and generous annual leave.

• Hybrid working- 2 days p/w in Stratford, London (E15).
• 12 month maternity cover contract.
• Full-time hours (35 hour week).
• Salary £41,242

Closing date- ASAP, applications reviewed on a rolling basis, so please apply today! Interviews to take place w/c 10^th August.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Communications Manager

This is a hands-on communications role at an important time for GBSS. You will help us plan, write and deliver clear, compassionate communications that make a real difference for babies and families.

Later this year, the results of the GBS3 trial are expected, with a likely UK NSC review to follow. This represents a significant opportunity to influence policy, improve care, and help prevent group B Strep infection in babies.

We are looking for an excellent communicator who can bring people and plans together, write well, keep work moving, and turn complex information into communications people can understand and use.

You do not need to arrive as a group B Strep expert. You will work with colleagues who bring expertise in policy, clinical evidence, fundraising, support services and digital content.

Key Information

Job title: Communications Manager

Reports to: CEO

Direct reports: Digital Content Specialist

Location: Hybrid (Haywards Heath) or remote within the UK

Hours: Full-time (35 hours per week)

Salary: £40,000–£45,000 depending on experience

Role Overview

The purpose of this role:

To help GBSS communicate clearly and confidently, through communications that are well planned, well written and delivered effectively.

· write and edit key communications

· hold communications plans for major campaigns and projects, working closely with the CEO and colleagues

· bring together communications across advocacy, fundraising, support services and digital

· line manage the Digital Content Specialist

· keep communications projects moving and delivered to a high standard

This role sits at the centre of a small team. It will suit someone who enjoys being hands-on and is happy to move between planning, writing, editing, coordinating and problem-solving as priorities change. The postholder will be expected to draft a significant proportion of GBSS's core communications content themselves.

Key Responsibilities

1. Communications planning and coordination

· Hold communications plans for major campaigns and projects, working closely with the CEO and colleagues to agree priorities, timings and outputs.

· Translate organisational priorities into clear communications actions and timelines, working with subject leads where needed.

· Manage communications workflows, deadlines and approvals.

· Use trustee and external advisers’ expertise as a helpful sounding board where appropriate.

2. Writing and content development

· Act as the lead writer and editor for key communications, including blogs, newsletters, supporter communications, campaign materials, website content, organisational updates, briefings and stakeholder communications.

· Edit and improve content produced by colleagues.

· Make sure communications are clear, plain English, compassionate, inclusive, accessible and accurate.

· Help translate complex clinical, policy and research information into communications that non-specialists can understand.

· Work from agreed policy positions and specialist input when drafting briefings, consultation-related materials or stakeholder communications.

3. Campaign delivery

· Coordinate communications for major campaigns and projects, including GBS Awareness Week.

· Work with colleagues to agree objectives, audiences, messages, outputs and timelines.

· Work with the Fundraising Manager on supporter communications, helping with copy, timing and consistency.

· Help paid activity fit well with wider campaign messaging.

· Keep campaign delivery on track and support evaluation and learning.

4. Messaging and consistency

· Help develop and maintain clear organisational messages.

· Help communications across channels fit together.

· Support colleagues to communicate sensitive or complex issues clearly.

5. Digital content leadership and line management

· Work closely with the Digital Content Specialist to agree priorities, plan content and support high-quality delivery across digital channels.

· Line manage the role, including regular feedback, support and development.

· Look at what is working across digital channels and use that insight to improve future content.

6. Media support

This role will support media activity through practical communications planning, drafting and follow-up.

This includes:

· drafting briefing materials, background notes, key messages and approved lines

· coordinating communications around media activity

· helping make sure follow-up content is delivered across relevant channels

7. Insight and continuous improvement

· Work with information and support colleagues to understand what families and professionals are asking and where communications could be clearer.

· Use audience insight, communications data and campaign results to improve future activity.

· Identify practical ways to improve communications processes.

Person Specification

Essential

· Excellent writing, editing and proofreading skills, with strong attention to detail.

· Experience creating content across multiple communications channels.

· Experience planning and delivering communications projects or campaigns.

· Ability to explain complex, technical or evidence-based information clearly and accurately.

· Excellent organisational skills and ability to manage multiple competing priorities.

· Good judgement and sensitivity when communicating about emotionally complex, potentially distressing or sensitive issues.

· Experience supporting, guiding or managing others, whether colleagues, freelancers or suppliers.

· Ability to work collaboratively in a small organisation, including with senior colleagues and subject matter experts.

Desirable

· Experience in charity, health, policy, public affairs or another setting where complex or evidence-based information needs to be communicated clearly.

· Experience communicating about maternity, newborn care, patient safety, bereavement or similarly sensitive issues.

· Experience working with websites, email marketing systems and social media platforms.

· Understanding of accessibility, plain English and inclusive communications.

What you’ll help us achieve

You’ll help GBSS communicate more clearly, plan further ahead and deliver key campaigns well.

Interviews

interviews will be held between 17 and 20 August 2026.

• First-stage interview – conducted via Microsoft Teams.

• Second-stage interview – held in person.

Our Brand and Marketing team is looking for a creative, strategic, and proactive B2B Marketing Manager (12-month fixed-term contract – maternity cover) to help grow awareness of the Trust among key delivery, referral and employer partners, ultimately increasing engagement with young people and supporting positive education, employment and training outcomes.

Working as part of a team of managers, you will lead the development and delivery of targeted marketing strategies that strengthen our relationships with partners and position the Trust as a trusted and impactful organisation within the sector. Your work will focus on increasing awareness of our services through partner and employer networks, using a blend of digital and traditional channels to reach professionals and organisations that support young people into opportunities and sustainable outcomes.

You will collaborate closely with our in-house creative services team to commission and review high-quality, partner-facing content, and use data and insight to continuously improve performance. You will also play a key role in identifying new opportunities to grow and deepen partnerships, including employer engagement activity that helps create pathways to employment for young people, ensuring our approach aligns with and supports our EDI strategy.

This role is perfect for you if you are confident using a range of marketing skills, including digital channels and campaigns, to engage professional audiences and generate referrals. You will have a strong understanding of the B2B marketing communications mix, knowing how to select the right channels and messages to influence and motivate partner organisations, employers and stakeholders.

It is an exciting time to join the team as we continue to embed our new name and brand. While this role is a maternity cover position, it comes at a period of significant opportunity, with a number of exciting new projects and initiatives in development. As such, we are looking for a self-starter who is comfortable taking ownership of new projects, driving them forward with confidence, and communicating progress, opportunities and impact effectively across the wider organisation.

This role offers a fantastic opportunity to make an immediate impact during a key period, contributing to high-profile activity as we continue to celebrate our 50th anniversary in 2026 while helping shape and deliver the next phase of our growth and engagement strategy.

Purpose of the role

The Project Manager will lead the delivery of MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, an innovative 18-month heritage programme documenting, preserving and sharing over 25 years of LGBTQ mental health history.

Working with LGBTQ communities, volunteers, staff, former service users, heritage partners and community organisations, the postholder will oversee all aspects of project planning, delivery, evaluation and legacy. This includes oral history collection, digital archiving, volunteer management, community engagement, public exhibitions and dissemination activities.

The Project Manager will ensure the project is delivered safely, ethically and inclusively whilst meeting all National Lottery Heritage Fund outcomes, budgets, milestones and reporting requirements.

This is an exciting opportunity to lead a significant LGBTQ heritage project that will create a lasting record of community resilience, mental health activism, peer support and social change.

Role description

You will bring the experience, confidence, organisational skills and values required to lead a complex community heritage programme involving lived experience storytelling, volunteer participation, community partnerships and public engagement.

Main Tasks

Project Management

· Manage the set up and delivery of a new Speaking Our Minds project in a medium-size charity.

· Develop and maintain detailed work plans, project timelines, budgets, risk management and ensure milestones and National Lottery Heritage Fund requirements are met.

· Provide regular progress reports in line with project timeline, budgets and outcomes for the Charity Director

· Ensure all project activity is delivered in accordance with MindOut's organisational policies.

Community Participation & Co-production

· Establish and facilitate a Community Advisory Group to guide project development and decision-making.

· Design and deliver co-production workshops, reflection sessions and community consultation activities centring values such as co-production, lived experience and trauma aware with diverse participation and inclusion.

Oral History & Heritage Collection

· Lead the collection of a minimum of 25 oral histories documenting LGBTQ mental health heritage.

· Ensure interviews are conducted ethically and in accordance with Oral History Society guidance and project protocols.

· Coordinate transcription, metadata creation, cataloguing and archive preparation.

· Oversee collection of photographs, documents, memorabilia and contextual materials that support interpretation of MindOut's history.

· Ensure safeguarding, consent and ethical storytelling principles are followed throughout the collection process.

Volunteer Recruitment & Management

· Recruit, train, supervise and support project volunteers.

· Develop clear volunteer roles and learning opportunities.

· Coordinate volunteer involvement in oral history, outreach, events and heritage activities.

· Ensure volunteers receive appropriate induction, support and supervision.

· Create an inclusive and positive volunteering experience that builds skills and confidence.

Heritage Preservation & Digital Archiving

· Work with Queer Heritage South, The Keep and other partners to ensure heritage materials are preserved to recognised standards.

· Oversee processes for cataloguing, digital storage and archival preparation.

· Ensure heritage materials are managed according to agreed metadata, accessibility and licensing requirements.

· Support the creation of sustainable heritage systems and organisational learning that continue beyond the project lifespan.

· Contribute to the development of MindOut's long-term heritage strategy and legacy planning.

Events, Exhibitions & Public Engagement

· Deliver a programme of public engagement activities and community events.

· Coordinate the development of exhibitions, digital outputs and learning resources.

· Work collaboratively with partners including Photoworks and heritage organisations.

· Support communications and promotional activity alongside the Communications Co-ordinator.

· Ensure all events are well planned, accessible and effectively evaluated.

Partnership Development

· Build and maintain strong relationships with heritage organisations, archives, universities, community groups and cultural partners.

· Act as the principal contact for external project partners and commissioned specialists.

· Represent MindOut at meetings, conferences and partnership events.

· Develop opportunities for future collaboration and sustainability beyond the funded project period.

Monitoring, Evaluation & Reporting

· Maintain project monitoring systems and data collection processes.

· Work with the external evaluator to assess outcomes and impact.

· Produce regular reports for the Charity Director, Trustees, Advisory Group and funders.

· Monitor budgets, risks and project performance.

· Ensure learning and evaluation are embedded throughout the project lifecycle.

Full details and job spec please view attached document.

Interviews to be held 26th & 27th August.

• Title: Delivery Manager (South)
• Location: Remote with regular travel (This is a home-based role with regular regional travel.  Candidates based in London or South Wales are particularly encouraged to apply, as these areas currently  have the highest concentration of GFS groups and delivery activity.) 
• Contract: Permanent 
• Hours: 35 hours per week
• Salary: £42,500 per annum
• Holidays: 25 days per annum and bank holidays
• Reporting to: Head of Delivery
• Responsible for: Group Coordinators, School and Group Coordinators and Lead Group Volunteers
• Closing Date: Midnight on Sunday 16th August 2026

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and 
young women. We believe in challenging gender inequality by empowering girls and young 
women. We achieve this by providing groups where girls and young women build friendships, 
gain confidence, and learn that they are unstoppable.

We create a programme of activities designed to develop confidence, self-esteem, emotional 
wellbeing, and resilience, and recruit and train women volunteers to run those activities in a 
single gender space. We prioritise working in areas of disadvantage. 

About the job 

As Head of Delivery (South) at GFS, you will play a key role in maintaining the smooth running of 
programmes, supporting impact measurement, and helping to promote GFS locally and 
regionally. 

Full information about the role, person specification, and application process can be found in the JDPS and Job Pack.

How to apply? 

To apply for a role at GFS, please submit the following: 

• An anonymised CV (please remove your name, contact details, and any other personal  identifying information). 
• An anonymised Application Form (please remove your name and any other personal identifying information). 
• Diversity Monitoring Form (optional)
• When submitting your application, please include your full name, contact details and location in the body of your email, rather than within the anonymised documents. 
• Please send these documents to our recruitment team - email found in the JDPS doc. 
• Closing Date: Midnight on Sunday 16th August 2026.

If you require any adjustments to support your application or the interview process, please let us
know — we’re very happy to help

Charity People is delighted to be working with The Passage to recruit for a Digital Acquisition and Supporter Journey Officer to join their talented and passionate team.

Providing innovative services that act with compassion and urgency the charity works with individuals before they reach crisis point, intervening quickly and providing practical help in the form of emergency shelter and tailored support. Also an advocacy organisation, The Passage uses its voice to advocate for those who aren't heard to bring about real systemic change.
The Digital Acquisition and Supporter Journey Officer will focus on the hands-on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals.

Digital Acquisition and Supporter Journey Officer
Contract: Permanent, full time role
Salary: £37,199
Location: Hybrid role working between home and The Passage's Head Office in Victoria. For the first three months, while you get to know the organisation's frontline services, you will be required to be based in the office four days per week, following which time the requirement will reduce to three days per week in office.
Closing date for applications: 9am on Thursday 20th August
Interviews: week commencing 31st August

This is an excellent opportunity for an individual with solid experience working within digital marketing with a particular focus on managing paid campaigns across Google and Meta and supporting on or developing supporter journeys to join an inspirational charity that works tirelessly to end street homelessness.

Core responsibilities within the role will include:

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives
• Deliver paid digital marketing activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact
• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results
• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience
• Identify areas for improvement within existing journeys and support the implementation of agreed changes.
• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness
• Monitor and collate performance data from digital platforms, analytics tools such as GA4 and CRM reports
• Produce regular performance summaries and contribute insights to inform future activity
• Support a test-and-learn approach by capturing learning and sharing it with colleagues in practical, accessible ways.
• Support the planning, creation and scheduling of email campaigns and automated supporter journeys
• Use segmentation and basic personalisation to improve relevance and engagement

We'd love to hear from individuals with the following skills and experience:

• Experience working in a digital marketing, digital fundraising or supporter engagement role
• Experience supporting or coordinating paid digital advertising campaigns including Knowledge of digital acquisition principles and paid advertising platforms such as Meta and Google
• Experience contributing to the development or improvement of digital supporter or customer journeys
• Experience supporting email marketing activity, including segmentation and scheduling, with knowledge of email marketing tools and CRM systems
• Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance
• Experience working with performance data and basic analytics; as well as an understanding of digital analytics and performance measurement
• Experience testing and optimising digital content, campaigns or journeys, and an understanding of how insight and testing can be used to improve digital outcomes

Experience of working in a charity setting or similar is desired but not essential.

If you have the following skills and experience we'd love to hear from you! Please reach out to Alice Wood at Charity People today with a copy of your CV to get the process started. If your experience matches what we're looking for, we'll be in touch to arrange a phone call.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Department: Fundraising, Marketing & Communications

Reports to: Director of Fundraising & Communications

Work Pattern: Full Time (35 hours per week)

Location: Hybrid working (3 days in office Aylesbury, Bucks)

Salary: £35,000-£39,000

Are you a creative, data-driven marketer who wants to make a lasting difference?

Calibre Audio is looking for an ambitious Marketing & Communications Manager to grow our reach, strengthen our brand and help more people discover the life-changing power of audiobooks.

This is an exciting opportunity to lead multi-channel marketing and communications campaigns that drive awareness, membership growth and supporter engagement. You'll combine strategic thinking with hands-on delivery, using insight and innovation to expand our audience, improve supporter journeys and position Calibre Audio as the UK's leading audiobook charity.

What you'll do

• Develop and deliver integrated marketing and communications strategies that support organisational growth.
• Lead impactful campaigns across digital, social, email, paid media and partnerships to attract, engage and retain audiences.
• Grow Calibre Audio's brand awareness and social media presence.
• Manage and optimise digital performance, including Google Ad Grants, paid advertising and conversion activity.
• Use data, testing and insights to improve campaign effectiveness and reduce acquisition costs.
• Enhance member and supporter journeys, increasing engagement, satisfaction and retention.
• Oversee accessible communications, content and email marketing programmes.
• Develop ambassador and advocacy initiatives that bring member stories to life.
• Work collaboratively across teams to align marketing activity with fundraising and organisational goals.
• Provide insight, reporting and recommendations to senior leadership.

About you

You'll be a confident and proactive marketing professional with experience delivering successful multi-channel campaigns and using data to drive results. You will bring:

• Proven marketing and communications experience, ideally within the charity sector.
• Strong digital marketing skills across social media, email and paid channels.
• Excellent communication, planning and project management abilities.
• Experience managing budgets and measuring return on investment.
• Knowledge of marketing platforms, CRM systems and analytics tools.
• A passion for accessibility, inclusion and creating meaningful audience experiences.

Why join us?

At Calibre Audio, you'll be part of a values-driven organisation dedicated to making reading accessible for everyone. In return, we offer:

• 30 days annual leave, plus a Christmas closure day
• Matched pension contributions up to 5%
• Medical Cash Plan
• Life Assurance (2x salary)
• Employee Assistance Programme
• Retail discounts and rewards scheme
• Ongoing learning and development opportunities
• A supportive, inclusive culture
• Free on-site parking

Join us and help transform lives through the power of accessible reading.

MEMBERSHIP MARKETING & INSIGHT MANAGER

18 hours per week (flexible working considered)  Fixed-term contract - 6 months (with potential to extend)

£36,000-£40,000 FTE (£17,600-£19,600 pro rata)

Hybrid working - based at Westonbirt Arboretum, Gloucestershire

Use insight to shape the future of one of the UK's largest membership organisations.

Friends of Westonbirt Arboretum is an independent charity that inspires people to value and protect trees. With more than 39,000 members, we support the conservation, education and public enjoyment of Westonbirt, The National Arboretum.

We're looking for an experienced marketing professional who enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption.

This isn't a traditional marketing communications role. You won't be expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer.

About the Role

This is a new strategic role designed to transform how Friends of Westonbirt Arboretum understands, engages and retains its members. We have an established membership of over 39,000 supporters with insight data surrounding this. We're looking for someone who can turn that insight into action— using evidence to improve the member experience, strengthen retention and shape marketing activity that delivers measurable impact.

This is not a traditional marketing communications role. You won't be expected to create artwork, build websites or write every communication. Instead, you'll lead the planning, insight and coordination that ensures the right activity happens at the right time through internal colleagues, Forestry England and external suppliers.

Summary of the role

Working closely with the Head of Income Generation & Engagement, you'll:

• Analyse membership and visitor data to identify trends, opportunities and areas for improvement.

• Develop audience segmentation and retention strategies.

• Improve the end-to-end member journey, from joining through to renewal and long-term engagement.

• Coordinate key marketing projects, including digital developments, membership renewals and customer experience improvements.

• Oversee marketing planning, member communications and website content in partnership with colleagues and external suppliers.

• Produce clear insight and reporting to support strategic decision-making.

About you

You'll bring experience of using customer insight to improve marketing performance and customer experience.

You'll be confident:

• analysing CRM or membership data

• translating insight into practical action

• managing multiple projects and stakeholders

• coordinating agencies and external suppliers

• improving customer journeys and digital experiences

• communicating recommendations clearly and influencing others.

Experience within a membership organisation, charity or visitor attraction would be advantageous, but is not essential.

Why join us?

This is an opportunity to shape a newly created role with genuine strategic influence. You'll help improve the experience of thousands of members while supporting the conservation and enjoyment of one of the world's finest tree collections.

We offer flexible and hybrid working, a supportive team environment and the opportunity to make a lasting impact within a respected conservation charity.

Key Responsibilities Membership Insight & Strategy

• Analyse membership and visitor data to identify trends, opportunities and risks.

• Develop audience segmentation with appropriate retention strategies based on evidence.

• Produce regular insight reports and dashboards to inform decision-making.

• Recommend marketing interventions based on behavioural and demographic analysis.

• Help determine what additional customer insight should be collected and why. Membership Journey & Customer Experience

• Take ownership of the end-to-end member journey.

• Identify opportunities to improve acquisition, onboarding, renewal and long term engagement.

• Lead projects to improve customer experience across digital and physical touchpoints.

• Ensure customer journeys are intuitive, efficient and evidence-led. Marketing Project Management Coordinate and oversee delivery of key marketing projects including:

• membership renewal improvements

• website user journey optimisation

• family membership implementation

• digital membership developments

• member communications Content, Publications & Digital

• Oversee website content, user experience and digital content planning.

• Coordinate e-newsletters, blog programme, member magazine, editorial planning, campaigns, marketing collateral and external design commissions.

• Coordinate technical improvements with external suppliers and internal teams.

• Ensure all communications support organisational priorities and member engagement. Supplier & Stakeholder Management

• Manage external agencies and suppliers.

• Coordinate delivery with Forestry England colleagues. Supplier & Stakeholder Management

• Brief and manage external agencies.

• Coordinate work with Forestry England colleagues.

• Manage project timelines.

• Monitor delivery and quality.

• Ensure resources are used efficiently. General Responsibilities

• Champion evidence-based decision making.

• Embed continuous improvement.

• Support wider organisational objectives.

• Comply with organisational policies and procedures. Person Specification Essential Experience

• Experience developing marketing strategies informed by customer insight.

• Experience analysing CRM or membership data.

• Experience improving customer journeys or user experience.

• Experience managing multiple projects simultaneously.

• Experience briefing and managing agencies or suppliers.

• Experience working across multidisciplinary teams. Essential Knowledge

• CRM and customer segmentation.

• Customer retention principles.

• Website usability and digital customer journeys.

• Email marketing.

• Marketing performance measurement.

• Data interpretation and reporting.

Essential Skills

Strategic thinking - Able to translate insight into practical marketing interventions.

Analytical - Confident interrogating data and identifying meaningful trends.

Project management  - Able to coordinate multiple stakeholders and deliver improvements.

Communication - Excellent written and verbal communication. Able to influence senior colleagues and present recommendations clearly.

Organisation - Excellent planning and prioritisation skills.

Desirable

• Membership organisation experience.

• Charity sector experience.

• Visitor attraction or heritage experience.

• Experience with CRM systems such as Raiser's Edge.

• Google Analytics or similar reporting tools.

• Understanding of accessibility and user-centred design.

Personal Attributes - We're looking for someone who is:

• Curious and inquisitive.

• Commercially aware.

• Collaborative.

• Pragmatic.

• Confident making recommendations.

• Comfortable working independently.

• Motivated by improving customer experience.

• Interested in using evidence rather than assumption.

Success Measures

• Produced a membership insight dashboard.

• Developed a data-led retention strategy.

• Reviewed and improved the membership renewal journey.

• Coordinated implementation of agreed digital improvements.

• Established an annual editorial and communications plan.

• Improved reporting and marketing decision making across the organisation.

The Woodland Trust is looking for a Service Delivery Manager to help deliver high quality services to meet the needs of the organisation.

The Role:
•    Act as the first escalation point for P1 and P2 incidents affecting business operations.
•    Manage business as usual process performed by the service desk and our service delivery department.
•    Manage our IT asset management system, ensuring our policy, process and procedures are fit for purpose. 
•    Manage and maintain the OIT system and services.
•    Drive for continual improvement of our service offerings alongside our co-supplier.
•    Manage internal and external stakeholders effectively with strong communication throughout.
•    This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required twice a month on average. 
•    This is a fixed term contract.

The Candidate:
•    Experience managing an IT service delivery function.
•    Knowledge of on-premise and cloud-based IT systems with the ability to use them effectively.
•    Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers.
•    Knowledge on ITIL policies and procedures with the ability to manage these.
•    Experience managing a IT budget, ensuring value for money.
•    Strong communication skills with the ability to communicate effectively with internal and external stakeholders. 
•    Knowledge of ITSM tools for incident, problem and change management.
•    Experience acting as the escalation point for major service failures and incidents.
•    Qualification in ITIL v4 foundation.

Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension 
•    Life Assurance
•    Flexible and hybrid working options (7am - 7pm)
•    Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
•    Buy and sell holiday scheme
•    Enhanced parental pay
•    Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role. 
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete. 

Interviews will take place via Microsoft Teams on 8th September 2026. 

About the role

We're looking for an ambitious marketer who's ready to take the next step in their career and help recruit and inspire supporters across a diverse portfolio of fundraising products and events.

As Senior Marketing Officer, you'll work closely with the Senior Marketing Manager to plan and deliver campaigns across our Third-Party Events and relationship fundraising portfolio. You'll be responsible for the delivery and reporting of marketing activity, managing the day-to-day execution of campaigns to recruit participants for iconic events such as the London Marathon, Great North Run and other challenge events, alongside our In Memory and DIY fundraising products.

Working collaboratively with colleagues across marketing, product teams and agency partners, you'll help deliver engaging multi-channel campaigns that drive registrations, participation and income. You'll also support the marketing of our owned flagship events and other fundraising opportunities as needed, contributing to the growth of the wider fundraising portfolio.

This is a fantastic opportunity for someone who combines creativity with a data-driven approach and is keen to develop their skills in campaign delivery, digital acquisition and performance marketing. If you're passionate about creating impactful campaigns that inspire supporters and help raise vital funds, we'd love to hear from you.

About you

You're a proactive and organised marketer with experience delivering successful multi-channel campaigns and a passion for understanding what motivates people to take action.

You'll have experience using digital channels such as paid social, search, email and organic social media to acquire and engage audiences, alongside an understanding of campaign planning, performance monitoring and optimisation. Comfortable working with data and insight, you're always looking for opportunities to test, learn and improve results.

You'll be a confident communicator with strong teamwork skills, able to build effective relationships and work collaboratively with colleagues and stakeholders to deliver successful campaigns. Creative and solutions-focused, you'll enjoy generating fresh content ideas and finding new ways to engage supporters.

You'll be comfortable creating and capturing content, whether that's filming video for paid social content or working with photographers at supporter events when needed.

Most importantly, you're motivated by the opportunity to inspire supporters to take part in fundraising experiences that make a real difference to people affected by breast cancer.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our Cardiff/Glasgow/London/Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£34,000 to £36,500 per annum if Cardiff/Glasgow or Sheffield based

£36,500 to £39,500 per annum if London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date 31 August 2026 11:59 pm

Interview date First interview – week commencing 7 September 2026

Second interview – week commencing 14 September 2026

We are looking for a Communications and Digital Campaigns Coordinator/Lead to work with Feeding Liverpool’s Food Alliance partners and staff team to increase the reach and collective impact of our work through communications, digital campaigns and storytelling.

The role will enable the food alliance in Liverpool to embrace and promote the voices and perspectives of Liverpool’s communities and partners - an essential step in creating a more equitable food system for everybody in the city.

We are open to hearing from candidates with diverse experiences about their ideas detailing how they would take this work forward.

This is an exciting time to join our organisation. We have a creative and dynamic staff team, a strong trustee board and a fantastically committed group of partners and member organisations. Furthermore, Liverpool’s Food Alliance is about to launch phase two of the city’s Good Food Plan, setting out our vision for the future of the partnership and the city. Liverpool is full of inspirational people who are active in building a city where everybody has access to good food.

Our work is led by their voices; therefore it is essential that the successful candidate is able to work collaboratively within our city-wide partnership. It is equally important that the post-holder is able to develop relationships within national networks, seeking inspiration and guidance from other parts of the country, to support Feeding Liverpool’s role in leading the Good Food Plan, and to act as a conduit for resources and inform work in Liverpool.

We have developed a detailed job description and person specification, which outlines the character and competencies needed for the role. We would refer potential candidates to our website for stories, reports and strategies that outline our approach.

The Communications and Digital Campaigns Coordinator/Lead will need to be hands-on and active within our communities. Feeding Liverpool aims to work flexibly with employees, and there will be the opportunity to work from home. However, given the nature of the role it is important that you will be able to commute to the office in Liverpool City Centre, and meetings across the city, on a regular basis.

Main Purpose of the Role

● To increase the reach, visibility and influence of Feeding Liverpool and the Good Food Plan, through strategic communications and integrated digital campaigns that engage key audiences and stakeholders.

● To ensure values-led storytelling across all channels, translating activity and impact into clear narratives that strengthen understanding, support and action.

● To drive engagement and demonstrate impact, using data, insights and partner collaboration to mobilise communities and evidence progress against shared goals.

Key Responsibilities

General Responsibilities

● Lead and deliver Feeding Liverpool’s communications and digital engagement to amplify the Good Food Plan, demonstrate impact, share resources, and strengthen collaboration.

● Work with partners across the Liverpool Food Alliance to amplify their activity, messaging and contributions to achieving shared goals.

● Develop and deliver communications strategies and campaign plans that are aligned with the Good Food Plan.

● Manage and develop Feeding Liverpool's digital presence through the effective use of content management systems, search engine optimisation (SEO) and digital communications best practice.

● Support the promotion of Feeding Liverpool’s programme of events, including pre- and post-event communications and engagement.

● To support the fundraising efforts of the organisation.

Copywriting and Content Creation

● Lead the creation of clear, engaging and accessible written content for a range of audiences and platforms.

● Create digital assets and marketing materials for social media, websites, reports, presentations and campaigns.

● Produce content including (but not limited to): case studies, reports, newsletters, website content, social media content, quotes, speeches, and campaign materials.

● Lead the creation of high-quality visual content, including photography, videography and short-form video content, to support Feeding Liverpool's communications, campaigns and events.

● Plan, film, edit and publish engaging multimedia content across digital channels, ensuring content is accessible, inclusive and aligned with organisational brand guidelines.

Media and PR

● Develop and maintain positive relationships with local, regional and sector media

● Identify opportunities to generate media coverage and proactively place stories

● Produce press releases, media briefings and other content for external publication

● Support the management of effective and timely communications

● Ensure consistent messaging across media and public-facing communications

Website

● Lead the development, maintenance and ongoing improvement of Feeding Liverpool’s website and the Good Food Plan digital presence

● Create and curate website content, working with team members and partners as required

● Regularly update key resources, including online maps, directories and information pages

Digital Campaigns

● Create and deliver digital campaigns that build narrative around key issues, initiatives and policy interventions to support the development of a fairer, healthier local food system.

● Utilise Feeding Liverpool’s digital platforms to build and maintain momentum on campaign issues through supporter mobilisation.

● Gather stories and insights from communities and partners across the network to inform communications.

● Identify and respond to political, social and media developments through timely, engaging communications and campaigns.

Monitoring and Analysis

● Monitor, analyse and report on website and social media performance, using insights to inform content planning and audience engagement strategies.

● Gather and analyse data that contributes to the monitoring of specific projects, initiatives and commissioned work.

● Lead the development of Feeding Liverpool’s annual impact report and individual project reports that demonstrate progress against the Good Food Plan.

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

Your mission
As part of CALM's small, multi-skilled Product Team, you will lead the development, optimisation and delivery of digital products that support our mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management. 

Your profile
Responsibilities

Product Strategy & Delivery

• Deliver the product strategy, as defined by the Senior Product Manager.
• Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance.
• Create, maintain, and prioritise product backlogs, ensuring alignment with business goals and user needs.
• Define user stories with acceptance criteria and guide development teams through delivery.
• Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.

User Experience & Insight

• Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led.
• Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.
• Champion user-centred design and accessibility best practices across all products.
• Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery.
• Stakeholder Engagement & Communication
• Engage with stakeholders at all levels to gather requirements/ ideas, align priorities, and report progress.
• Act as a translator between technical and non-technical stakeholders.
• Promote a data-driven, test-and-learn culture across teams.
• Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences.
• Continuous Improvement
• Monitor and analyse product performance using data, analytics, and feedback loops.
• Drive a culture of continuous optimisation across CALM’s digital portfolio.
• Keep up-to-date with product management best practices, trends, and innovations, bringing insights and application into CALM.

Required Skills & Experience

• 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
• Hands-on website management experience (CMS ownership, optimisation, UX improvements).
• Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
• Excellent ability to work across teams and with external partners (designers, developers, agencies).
• Strong analytical skills, using data and research to inform decisions.
• Confident communicator and stakeholder manager, able to champion product thinking across CALM.

Desirable Skills & Experience

• Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
• Familiarity with CRM systems (especially Salesforce) and product management in this context.
• Experience working in an environment where time-management, prioritisation and adaptability are key.
• Awareness of the not-for-profit or charity sector, or experience working with diverse user groups.

Why us?
Reports to: Senior Product Manager
Contract: Full-time, Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £38,000 - £45,000 per annum. We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Thursday 27th August and are reviewed on a rolling basis; we encourage interested candidates to apply early.

Right to work in the UK
To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).

About us
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.