Job Title:Digital Inclusion Co-ordinator

Contract Type :Fixed Term up to end of April 2022

Hours :35 hours per week (Monday - Friday) Flexible working hours

Salary :£26,000 Per Annum Including London Weighting, plus up to 6% pensions contribution

Location :City of Westminster / Beethoven Centre, Third Avenue, London W10

Reporting to:Project Manager / Head of Services 

________________________________________________________________________________

Age UK Westminster is seeking a Digital Inclusion Coordinator to work closely with our team to facilitate digital access and improve IT skills among older residents. The aim is through digital learning we tackle loneliness and isolation. 

This is a one-year pilot project commissioned by Central and North West London (CNWL) NHS Foundation trust to pilot provision that will reduce social isolation of older adults living at home across Kensington & Chelsea and Westminster (KCW) supporting delivery of care close to home in the least restrictive setting.

The Social Isolation pilot will support and enhance existing Older Adult Mental Health services provided by CNWL by providing targeted outreach support to vulnerable older people including those living alone who are known to be more likely to experience social isolation, which has a damaging effect on their mental wellbeing. 

The role will include assessing older people’s basic needs and skills, providing the appropriate loan equipment and support to enable them to move forwards. Providing intensive coaching, support and troubleshooting with IT skills and equipment. Support and assistance, setting service users up with permanent equipment. 

The role will demand a division of time in the office and in client’s home in the City of Westminster and when needed in the Royal Borough of Kensington and Chelsea.

Functions of the Digital Inclusion Post

As a Digital Inclusion Coordinator, your role will be to:

·To manage and maintain a caseload of clients with a holistic approach.

·To support clients with a person-centred approach and enable them to achieve their goals within the resources of the services.

·Initial home visits to carry out an assessment of the individual’s needs (including specific assessment of the service user’s needs and capacity in relation to ICT)

·Issuing and setting service users up with digital loan equipment

·1:1 coaching session to build confidence and skills with the installed equipment and enable individuals to communicate virtually with family and friends (use of email, video calling, online shopping, social media, internet browsing and other platforms) 

·Practice sessions to continue building skills (may be remote/via Zoom/MS Teams/Video calls).

·Trouble shooting/support, building additional skills, ensuring sustainability before intervention ends. 

·Assistance with choosing, buying permanent devices/equipment, where appropriate 

·Setting up established equipment/Wi-Fi etc, ensuring sustainability, return of loan equipment

·Signposting older person to participate in iTea Parties, as well as enabling them to access other local services and participate more effectively in their communities.

·To provide support to the part time Digital Inclusion Support Worker as and when needed

·Covering the absence of the Support Worker when sickness or annual leave.

·To develop handouts for clients for further self-support, when the service comes to an end.

• To ensure service users are referred to and access other internal and external services as needed.

·Monitoring, Evaluation & Reporting 

1. To regularly review project and monitor agreed targets, using this information to advise on, initiate and develop service as appropriate.
2. Evaluate the impact of this project on older people. Provide a wellbeing base line at the beginning of the intervention.
3. Support the Project Manager in preparing monitoring report.
4. To attend internal and external (including project review/monitoring) meetings relevant to the project.
5. To update the database in a timely manner in relation to all activities and making sure accurate records are maintained.
6. Provide case studies in relation to the project’s impact on clients and volunteers as requested by colleagues
7. Keep confidentiality in respect of contacts and information 
8. Working closely along the rest of team – Project Manager and Support Worker – to have consistency in the delivery of the service, across the two boroughs.

General

1. Ensure all relevant administration and reporting is completed in a timely manner as required.
2. To behave in a professional manner to build good working relationships with colleagues and external agencies. 
3. The postholder will be required to be flexible with their working hours, as some activities and events may need to be conducted outside of regular working hours (evenings/weekends).
4. To support colleagues with the provision of information as requested for other functions within the organisation.
5. Implement the delivery of new standards as they arise.

6.Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and Confidentiality.

7.Report any maintenance or Health and Safety issues for further action as they arise.

8.Undertake other duties that may from time to time be reasonably required, e.g., attending community events, assisting with small scale fundraising etc. 

9.To complete any mandatory training in time and undertake any relevant sessions for the better delivery of the service.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

• Line Management & Support from the Head of Services / Chief Executive 
• Induction training and briefing 
• Database training
• Regular briefing/update meetings and emails
• Provision of materials where appropriate

As a member of staff, you can expect: 

• A full induction
• Regular line management supervision and support from your supervisor and team members
• The opportunity to participate in team meetings
• Internal relevant to your role and to other areas of personal and professional development

Our office is open from Monday – Friday, 9.30am – 5pm. 

Person Specification

A predominance of the following are considered essential to the role:

• An understanding of Digital Exclusion and the impact it has on older people especially around isolation
• Ability to prioritise and manage workload 
• Ability to assimilate and understand information by listening, reading and use of the telephone
• Willing to work to guidelines and standards and to take a flexible approach to work 
• Ability to listen to others and to explain things clearly without jargon or being patronising
• Awareness of discriminatory practices and equal opportunity issues. 
• Ability to work alone or as part of a team
• Strong communication skills (written and verbal)
• To develop and work with other and agencies; and to seek and offer support
• Willingness and interest in learning, to attend training, meetings and other community events

• Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.
• Patient, tolerant and someone who enjoys supporting people to learn new skills.
• An understanding of issues effecting older people
• Able to reflect on own performance
• Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea
• Experience of managing and supporting staff or volunteers

Desirable:

• One year experience working within the charity sector 
• Mental Health and Wellbeing awareness
• First Aid Training

• Experience in designing and managing basic training materials 

-Ability to speak one of Westminster’s and Kensington and Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi, etc).

The Digital Marketing Executive will work on Concern’s digital communications, advocacy and fundraising campaigns as well as marketing our diverse portfolio of fundraising events. The DME will deliver high-quality, integrated email marketing by supporting the planning and evaluation of email marketing, delivering end-to-end campaigns, and improving ways of working.

Digital Marketing Executive Responsibilities:

Email marketing:

• Responsible for the coordination of email marketing campaigns, from drafting error-free copy to ensuring set up is technically robust, user journeys are seamless and performance is optimised.
• Carry out in-depth analysis of email campaigns and journey performance where required, sharing insights with stakeholders to continually improve and optimise their marketing, and to inform the planning and delivery of email marketing across Concern.
• Manage the day-to-day relationship with our Email Service Provider (Dotdigital) ensuring system and stakeholder issues are resolved and we are aware of platform developments and opportunities.
• Design and deliver email marketing training, raising awareness of best practice, new innovations and providing expert advice to ensure all outbound email marketing is to a high technical and creative standard.

Google Grants and paid social:

• Lead on the day-to-day planning, optimising and managing of our Google Grants account, working closely with the agency that advises us on this.
• Coordinate Google grant activity with paid search campaigns run by other teams to maximise benefits
• Lead on the planning and optimising of our boosted paid social media advertising, spending a set allocated monthly budget.

Digital content:

• Lead on key campaign landing pages for teams, ensuring copy is up to date and using best practice techniques, including SEO.
• Support Senior Digital Communications officer on our SEO work by liaising with digital marketing agency for recommended search terms, providing SEO content suggestions, and optimising pages across our website.

Digital Marketing Executive Requirements:

• Broad experience in a digital marketing environment (either in-house or at an agency)
• Proven experience of delivering successful digital marketing campaigns, including paid search, email, Facebook advertising
• Experience of managing a busy schedule of email journeys, including gathering requirements, technical set-up, segmentation, implementation, and evaluation.
• Experience of reporting on email for channel and campaign analysis and optimisation using digital analysis tools, strong numerical, and data analysis skills.
• Proven experience of setting and delivering against targets
• Experience of using email marketing platforms (such as Dotdigtal) and CMS (such as Drupal)
• Experience of handling data and following appropriate data governance procedures User of social media and knowledge of social media content generation and marketing
• Experience of successfully working with and managing the day-to-day relationship with an enterprise level email service provider - preferably Dotdigital.
• Experience creating and delivering email marketing training and supporting users.
• Working knowledge of marketing automation and user journey optimisation
• Strong knowledge of Adobe Creative Suite
• Knowledge of the digital marketing landscape and trends, including email marketing regulation.
• Excellent written skills including experience of writing and commenting on/editing fundraising copy for digital audience.

About Concern Worldwide:

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression.
We deliver life-saving and life-changing interventions to some of the world's poorest and most vulnerable people. From rapid emergency response to our innovative programming in health and nutrition, livelihoods and education, we go to the hardest to reach places to make sure that no-one is left behind.

Location: London (SW11), Concern UK is currently working remotely, however when our offices re-open it will be with enhanced safety measures within government guidelines. Staff will also be able to avail of a weekly combination of home and office working within the parameters of their role and company policy. Our London office is located 10 minutes’ walk from Clapham Junction Station, a riverside office with great views and tranquil surroundings.

Type: Full time, Permanent

Salary: £30,993 to £34,255

You may have experience of the following: Digital Marketing Executive, Digital Marketing Officer, Marketing Assistant, Digital Communications, Digital Marketing Assistant, Marketing Officer, SEO, PPC, Charity, Charities, Not For Profit, NFP, Third Sector, etc.

Ref: 98302

Flexible working available. We are open to a wide range of locations and working patterns, please ask.  We have a Central London office where we’ll need you to be at least once a month.

About the Centre

We are the UK’s national body for wellbeing evidence and practice aiming to improve wellbeing in the UK through the use of evidence. The Centre is an independent collaborative organisation working to understand what governments, business, communities and people can do to improve wellbeing using research, data, professional experience and trying things out. 

• Our vision is of a future where the wellbeing of people and communities improves year on year and wellbeing inequalities are reduced. We believe that improving wellbeing is the ultimate objective of policy and community action.
• Our mission is to develop and share robust, accessible and useful evidence that governments, businesses, communities and people use to improve wellbeing across the UK.

Our approach is independent, evidence based, collaborative, practical, open and iterative.

About the role

We are looking for a values-driven communications leader and expert with a track record of developing and delivering communications strategies that make an impact. You’ll be motivated to join the Centre's mission to protect and improve wellbeing through better, evidence-informed policy and practice. 

You’ll be managing a communications officer, and a number of freelancers who we work closely with to create awesome publications, digital products, and drive digital and media dissemination.The communications team is closely integrated with our evidence, implementation, and governance teams.

Top priorities

1. Help us get louder about our impact. To enhance the impact of our major campaigns and social change projects through securing national and regional broadcast and print coverage, integrating digital mobilisation and social media into campaign strategy.
2. Delivering high quality publications and products. To drive a step change in engagement through our weekly blog, research findings, social media, online learning, videos, digital hub, and so on to target audiences across public, private, and voluntary sectors.

Main responsibilities

Leadership and strategy

• Contribute to the development and delivery of strategy and priorities as a member of the senior leadership team.
• Lead the design and delivery of a communications strategy for internal and external audiences that delivers on mission and priorities.
• Strong understanding of collaboration and stakeholder engagement. 

Identity and message

• Manage a compelling organisation identity and narrative, driven by an understanding of audience needs.
• Embed this identity and related messages and voices into communication with all partners including through press, website, and internal communications.
• Collaborate across the Centre on design and delivery of a high-quality communication strategy to engage target audiences for effective knowledge use.

Impact

• Support the evidence and implementation teams from start to finish to lead on communications planning, product management, and dissemination of a range of outputs for different Centre audiences.
• Enable, through the team, the delivery of high-quality communications support for dissemination and engagement activities including press, social media, creative content and digital mobilisation.
• Lead on the Centre’s learning, testing, and adapting communication processes, products, and channels in response to user analytics.

Project, finance, people management and teamwork 

• Confident product and project management skills across a shifting portfolio of activities. 
• Manage the communications budget and contribute to Centre business planning and monitoring.
• Line management and management of freelancers.
• Ability to work as part of a team and as a senior leader within it.

Person specification

Experience

• Experience of communications areas including press and media, internal engagement, campaign and influencing, digital, public affairs, brand and reputation management.
• At least five years in a senior communications position developing and delivering communications strategy with impact and demonstrable results.
• Experience of working in a fast-paced environment, juggling competing demands.
• It is desirable that you have experience leading a communications function or team, especially in a small team with big impact.

Skills and knowledge

• Excellent communication and interpersonal skills.
• Experience managing a website, ideally on a WordPress platform.
• Experience using digital analytics to understand and improve experience for users, e.g. Google analytics.
• Excellent time and project management skills.
• Ability to develop impactful and accurate messaging and narratives from different types of research.
• Knowledge of digital platforms and how they relate to engagement and outreach.
• At least a basic understanding of creative tools, such as Adobe CC.

Values

• A strong desire for evidence-informed change to value wellbeing as a policy and practice outcome.
• Appetite for both strategic leadership and some hands-on delivery.
• Respect for a wide diversity of people, approaches, and perspectives.
• A strong team leader, adaptable and flexible in approach.
• Self-motivated and accountable.

We are seeking a digital communications officer to join the team on a temporary basis to help deliver the Foundation’s communications activity. The role is wide-ranging, with a focus on producing digital content and project management support for website development. You will join a small, friendly communications team with a great opportunity to gain experience across the digital communications mix.

Ideal candidates will have:

• Experience of writing, editing and optimising digital content and using content management systems (ideally WordPress).
• Good understanding of website development processes, including user-centred design, experience, and testing, as well as the principles of search engine optimisation (SEO) and website analytics.
• Project management skills and experience of working with external agencies and building effective relationships with colleagues across an organisation.
• Excellent writing skills, with the ability to transform complex and technical subject matter into accessible content for a variety of different audiences, channels and formats.
• Excellent organisational skills and confidence working to deadlines across multiple projects.

Over the course of six months you will:

• Support the rapid delivery of a new website and online portal for the Nuffield Early Language Intervention, a key part of the Department for Education’s catch-up plan for early years education.
• Coordinate digital content projects such as a new series of grant holder stories, by liaising with internal stakeholders to gather requirements and understand needs, before working with the wider comms team to complete.
• Write, edit, optimise and upload content to the Nuffield Foundation website.
• Compile regular reports using Google Analytics, Search Console, Data Studio, Hotjar and Moz to inform content development and measure success of digital efforts.
• Support the implementation of a new segmentation and email marketing strategy using Salesforce Marketing Cloud. 

This role will be home-based initially, with a move to the Foundation’s new office at 100 St John Street, London in June (subject to the lifting of COVID restrictions). Flexible working options will be maintained with the return to office-based working, with the expectation that the successful candidate will be able to work in in our office at least three days a week.

About the Nuffield Foundation 

The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being and educational opportunity. We fund research that addresses disadvantage and inequality across Education, Justice and Welfare, on a wide range of topics such as reducing the socioeconomic attainment gap in education, helping people resolve problems through the justice system and improving people’s work and family life. Recently, the work we fund has been influential in understanding the social impact of COVID-19 and identifying policy options to help address it.

How to apply 

To apply, please click through to our online portal where you can submit your CV and covering letter (no more than one side of A4 please) explaining how your experience matches the requirements detailed in the person specification.

The closing date for applications is 12:00pm midday on Monday 26th April 2021. Interviews are scheduled to take place via video on Wednesday 5th May 2021, with a view to the successful candidate being able to start immediately.

We are working to increase the diversity and inclusivity of our workforce and we welcome applications from all sections of the community.

Requests for flexible working will be considered.

Please note that due to the immediate start and fixed term nature of this role, candidates must have the existing right to work in the UK.

Overview

We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, our purpose is to inspire, inform and empower people to stop wild animals going extinct.

This role sits in Marketing with the wider Marketing and Engagement Department. The aim of the department is to drive audiences, generate revenue and build brand reputaton to enable ZSL to deliver its vision of a world where wildlife thrives. 

Role Profile

The Digital Marketing Executive will be responsible for supporting the Zoos Marketing Manager with implementation of marketing and communications strategy and campaigns for our two Zoos, with a particular focus on digital comms output and analytics to assess performance and inform data-driven decision-making. This will include digital support for ZSL’s commercial events.

Main Duties and Responsibilities

• Supporting (and in some cases taking the lead on) delivery of consumer marketing campaigns for day visits and events at both zoos, including media planning, creative development, stakeholder management and reporting.
• Day-to-day management of digital comms channels including:
  • ZSL’s Google Grant account
  • PPC campaigns including briefing, copywriting, performance analysis and optimisation, working closely with ZSL’s external media agency.
  • Paid social advertising – set-up, optimisation, tracking & reporting.
  • Affiliates
  • Updates to event listings and other content on ZSL’s website.
• Copywriting and/or editing for digital channels.
• Support Digital Marketing colleagues with tagging/tracking and Google Analytics reporting.
• Support ticket setup with the IT department and co-ordinate ticket tracking for commercial events.
• Project management to ensure that deadlines are hit, creative and copywriting are proofed, reporting and billing are accurate and timely, and co-ordination between ZSL and agencies/other partners is efficient at all times.
• Work in collaboration with internal and external stakeholders, particularly ZSL’s digital marketing, CRM, digital content and IT teams, and external agencies.
• Deliver ad hoc projects including competitor analysis which feed in to the Head of Marketing and Marketing Manager’s strategic planning.
• Provide effective marketing-related administrative support to the wider marketing team.
• Alongside other marketing colleagues, act as brand guardian for ZSL London and Whipsnade Zoos, providing support for colleagues and partners where necessary.

Person Specification

The post holder will need to be an enthusiastic and confident individual who is passionate about marketing and communications and able to identify new opportunities and bring new ideas to the team.

They will need to be professional in approach and be able to confidentially articulate ideas, including communicating digital-specific concepts to non-experts. They should be comfortable meeting new people. A creative thinker would be beneficial and certainly the ability to be able to critically review campaign plans and creative.

Qualifications & Experience

• Proven experience of marketing and project management. Formal digital marketing qualification advantageous.
• Experience planning, implementing, monitoring and reporting on multi-channel campaigns. This should include offline and online media channels but with a specific focus on:
  • PPC
  • Paid social (Facebook, Instagram and Twitter)
  • Digital display
  • Google Analytics
  • Email marketing
• Experience of copywriting for SEO optimised web and other digital channels would be a distinct advantage.
• Experience developing creative and working with spreadsheets is essential, as is a good level of numeracy.

Knowledge 

• Up-to-date knowledge of digital marketing practice.
• Good knowledge of Google Analytics and other tracking tools.
• Knowledge of commercial marketing disciplines.
• Knowledge of visitor attractions (e.g. museums, galleries, heritage and leisure sites) advantageous.
• Knowledge of project management principles.

 Skills & Abilities

• A strong level of numeracy and literacy is required.
• Financial awareness and comfortable analysing and reporting figures.
• An ability to manage competing priorities.
• Ability to work well in cross-functional teams as a representative of the marketing team and effectively communicate with different stakeholders.
• The role will need to work autonomously and the post holder should be able to be self-motivated and driven.
• Experience in managing the creative process including amends, feedback, copy and design quality checking and approvals process.
• Advanced skills in using MS office packages, specifically Excel and PowerPoint.

Please note: This is a full-time, permanent position.  It’s anticipated that this role will be home-based until at least May 2021, with periodic team meetings at either London Zoo or Whipsnade Zoo. Thereafter the job is expected to be office-based in London as part of the central Marketing Team. There may be occasional travel to Whipsnade, meetings (e.g. visits to external agencies) or events in London or the wider UK. You may also be required to work occasional evenings and weekends which can be taken back in lieu.

Benefit Package:

This role offers a competitive salary plus a comprehensive benefits package including 25 days holiday, stakeholder pension where the employer minimum contribution is 7%, complimentary zoo tickets and more.

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button on the ZSL website. If you have any queries regarding this position or when applying through the system please contact Human Resources.

Closing date for applications: Midnight (23:59) Sunday 18th April 2021.

The Zoological Society of London is a charity registered in England and Wales: no. 208728.

ZSL kindly requests no contact from agencies or media sales please regarding this position.

As Digital Project Manager for a fantastic youth charity your main focus will be to manage the delivery of key digital projects and to lead in their scoping, defining, scheduling, resourcing, tracking and delivery. Ensuring projects are delivered on time, on budget and to agreed requirements. These projects will encompass website redevelopment, campaigns, CRM development etc.
The role will be suited to a project manager with a technical understanding:

Key areas of responsibility:
- Lead on technical briefing for new projects
- Lead the scoping, articulation and delivery of digital projects
- Project management
- Responsible for management of any agencies or freelancers involved in the projects

Main tasks and responsibilities:
- Lead the technical scoping of digital projects and articulate development needs
- Liaise with other departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion ensure the integration of digital services within those teams
- Provide strong project management skills, taking on new projects when needed
- Provide technical guidance and support to the Fundraising team on project proposals
- Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed
- Manage a variety of projects ensuring they are delivered on time and within budget
- Budget and expenditure management

Salary £35,000-£40,000 depending on experience
12 month contract, full-time hours.
You will work remotely until September, and then have the ability to come to London at least a few days a week.

Please email me your CV for more info! [email protected]

Digital Communications Lead

Salary: £28.000 - £30,300 p.a. depending on experience

Contract: Full time, permanent

Location: Office-based (SW London) and remote-working.  Currently full-time remote working due to pandemic restrictions.

The Role

This is an exciting opportunity for an experienced digital communications professional to join CSW’s Communications Team at critical time in our growth and development. You’ll play a key role in helping to expand our international reach through a website redevelopment project and providing global digital communications support to affiliate offices.

You’ll deliver an exciting programme of communications through appropriate digital channels to increase awareness, brand reach and growth in support engagement.

Key Responsibilities (full responsibilities listed in the application pack):

• Develop and implement a digital engagement strategy across all of our digital content and channels.
• Project manage the redevelopment of the CSW website, to provide a platform that works for our affiliate offices globally, working with the Head of Communications to develop new areas of the CSW website.
• Development and delivery of social media strategy, to grow CSW’s social media networks and audiences, and daily management of social media communications, building relationships with existing and potential supporters and donors online.
• Project manage email communications programme, including weekly prayer email, campaigns, fundraising, monthly e-news, and events and other email communications as needed.

The Person

A committed Christian with a good degree and a passion for justice, you will have a proven track record in digital communications, ideally within a charity or Christian context. You’ll have a demonstrable interest in digital communications, and a commitment to continual learning and development of digital techniques and practices, with proven technical ability and aptitude to learn new processes quickly.  You are keen communicator with the ability to create digital content which is compelling, persuasive and engaging. 

Essential Criteria (full criteria listed in the application pack):

• Demonstrable experience of developing and delivering successful digital communications across a range of channels.
• Experience of managing a website using a content management system.
• Experience of using social media technologies, apps, and third-party scheduling tools.
• Experience using Adobe Creative, or similar for image and video editing and content creation.
• Awareness of digital best practice, including data protection and accessibility.
• Proven experience of project management, delivering projects within budget and on time.

Closing date for full applications:  Noon on Wednesday 28 April 2021.

This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.

CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief. 

The British Heart Foundation (BHF) is driving a period of dynamic digital change and growth. To support this, a Digital Content & Experiences Centre of Excellence has been developed to step change the impact of digital experiences for BHF customers.

We are focused on deepening engagement for our wide and varied customer-base, as well as growing our marketable universe for all  our products including high traffic mass participation,  third party events, individual giving fundraising offers, branded experiences, innovation MVPs and more.

Creating beautiful, intuitive and functional digital products you’ll be responsible for end-to-end sprint-based delivery from ideation through user research, low-fi sketches, visual concepting, wireframing through to fully interactive, responsive production prototypes ready for development and user testing.

You'll use analytics and research to optimise our offering across multiple channels, this a fast paced and creative role which is both exciting and challenging in equal measure.

About you

With an outstanding first class UX and UI portfolio, you’ll be a bold and brilliant creative with strong expertise delivering conversion focused microsites and content offers to market that serve and delight customers across mobile and web.

You’ll deepen our understanding of a product development lifecycle, design process and audience interaction using your knowledge of digital analysis tools including Google Analytics and SessionCam from which you’ll develop evidence-based recommendations.

Delivering the best customer experience through design is your passion and you’ll be able to bring all stakeholders on the continuous improvement journey. You’ll be problem solver with the ability to intuitively understand a wide range of audiences and customer needs and building lasting relationships across the organisation.

You will also have:

• Solid knowledge of responsive web design, cross-browser compatibility, creating world class customer experiences online and how to validate them with real people
• Practical knowledge of HTML, CSS and JQuery/JavaScript and Sitecore
• Understanding of personalisation, UX principles, A/B and multivariate testing and CRO tactics
• Demonstrable experience of using design software such as Sketch, InVision, Axure, Figma and Zeplin, and analytic packages
• Knowledge of analysis and conversion

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body, so we have our work cut out.

At the British Heart Foundation we actively support our people in their career development and achieving their potential. The role will benefit from access to comprehensive learning and development as well as informal expert mentoring and coaching opportunities.

Interview process 

The interview process will be held virtually over MS Teams.

How to apply 

To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Should you need any adjustments to the recruitment process, at either application or interview, please contact the BHF Recruitment team.

We are looking for an Acquisitions Direct Marketing Officer to support the development and delivery of an exciting new test DRTV campaign and be part of the launch of the lead conversion programme through effective campaign management maximising relationship with internal stakeholders and external agencies.

• Full time / 8 month FTC
• £34,000
• Epsom, Ewell – Remote working

Key Responsibilities:

• Strategy, Planning, and Delivery
• Act as the day-to-day contact with the production team at the DRTV agency, ensuring the creative is developed in line with Samaritans’ requirements.
• Cross team working
• Ensure you work closely with the Marketing & Brand team, Data team, and Digital team to maximise productivity.
• Test and Learn
• Test different elements of the advert, and evaluate the overall success of different approaches.
• Budget Management
• Manage budgets, ensuring campaigns are delivered to budget.
• Third Party Management
• Develop excellent relationships with the DRTV, media and response handling agencies.

Skills and Experience:

• Previous experience of working on direct response television campaigns.
• Experience managing suppliers, agencies, and freelancers.
• Experience of reporting and analysing campaigns.
• Highly effective organisation and prioritisation skills with the ability to plan and manage a variety of projects to tight deadlines.
• A team player with a ‘one-team’ approach.
• Ability to take initiative and make proactive decisions.

At Samaritans, our vision is that fewer people die by suicide. We believe that suicide is preventable and that, together, we can make change that saves lives.

Samaritans is needed now more than ever. We answer a call for help every seven seconds and need to be able to reach and connect with a diverse range of people. Whether it’s through our life-saving helpline service, innovative partnerships or impactful campaigns, we work towards our vision in many different ways and our communications need to reflect this. 

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences.

Full job description can be found on our website. The closing date for this role is 21/04/2021

The job of a Media Officer at With You is fast paced and fulfilling. Reporting directly to the Head of Media and Policy, the Media Officer plays a key role in using the media to increase With You’s profile, promote the services that we provide, amplify our influencing and campaigning work and raise awareness of our fundraising activities.

Key duties will include:

• Generating national and regional online, print, social and broadcast coverage

• Collaborating with colleagues across the organisation to identify newsworthy media opportunities

• Responding to breaking news to highlight our services and influence

• Writing strong media pitches and press materials

• Working with service users and empowering them to share their experiences with the media

• Building and maintaining relationships with key journalists, commentators, content creators, celebrities and influencers

• Creative PR idea generation

• Project management of PR activity for our key campaigns

• Evaluating and measuring impact of PR activity

• Support on media responses to crisis situations

• Taking turns on the out of hours rota

About you

You will have:

• Experience working at a PR agency at an Account Manager level or in a busy press office in-house already as an established Press Officer

• Experience writing press releases, press statements, Q&As, briefings, blogs and opinion pieces

• Experience planning and managing PR stunts, photo shoots and filming 

• Experience working with celebrities and/or high profile influencers

• A results-driven approach, be creative and innovative

• Ability to analyse and use data and insight to generate media stories

• Proven ability to generate excellent media coverage across different types of national and local media

• Experience of project managing PR campaigns

• Excellent social media skills and experience of using social media to amplify PR activity 

• Ability to effectively communicate complex information quickly and concisely

• Ability to effectively project manage competing priorities under pressure

For full details about the role, please read the job description and person specification.

Further information

This is a permanent role for 37.5 hours per week.

Interviews will be held via video conference .

Interested applicants should submit a copy of their CV with a completed application form by Monday 3rd May containing a personal statement how you meet the personal specification set out in the role description.

About us

We Are With You is one of the UK’s leading charities working across drug, alcohol and mental health support.

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

We work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online. 

We provide a free and confidential service without judgement to more than 100,000 people in England and Scotland every year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

Orchid is looking to appoint an Engagement Officer to support the Project Director and Project Manager in the delivery of a 3 year funded project by the National Lottery Community Fund - Overcoming The Barriers To Engaging With Prostate Cancer. The Engagement Officer will have experience in delivering marketing iniitiatives (using traditional and social media) and an understanding of the communication mix and content production across multiple platforms.

The Aga Khan Foundation UK, one of the world’s leading international development organisations, is looking to strengthen its communications, events, and outreach activities to ensure more of AKF’s key audiences engage with us in more ways than ever before. As such, AKF(UK) is looking to hire a creative and highly organised communications and events professional to help support these efforts.

The Events & Communications Officer will work with the Head of Communications to develop a variety of communications materials and deliver an exciting series of online and in-person events to engage and inform existing and new audiences about the work of the Aga Khan Foundation and broader Aga Khan Development Network (AKDN). The person in this role is expected to have experience of managing online and in-person events and developing visually engaging communications materials.

Events

• Support the development and delivery of high quality and professional online and in-person events in line with AKF (UK)’s strategy to position the Foundation as a thought leader in the international development space and introduce the Foundation to new audiences.

• Develop event briefs to share with key event participants and stakeholders to ensure they are well briefed on events and roles are clearly defined.

• Create and manage Zoom webinars for up to 500 people.

• Run practice sessions for Zoom webinars with speakers to reduce chances of technical issues during events.

• Handle invitations and manage pre-event logistics.

• Develop and design marketing materials for events.

• Ensure events section of the AKF(UK) website is kept up to date.

• Co-ordinate with the Aga Khan Centre events team to ensure rooms for in-person events are booked, serviced appropriately and run smoothly on the day.

• Manage post-event follow up, i.e. thanking participants, sharing requested information with attendees, and evaluation of events.

• Develop working relationships with the Aga Khan Centre, Aga Khan University and Institute of Ismaili Studies events teams to ensure knowledge and awareness of other Aga Khan Centre events and to ensure AKF events leverage these other institutions and vice versa.

• Update and maintain CRM tool and Mailchimp mailing lists and ensure they remain GDPR compliant.

• Update events calendar

Communications

• Support the Programmes & Partnerships team to create visually engaging communications products – briefs, presentations, social media etc - to share with existing or prospective donors, e.g. presentations and brochures.

• Create visually engaging social media content about the work of AKF and AKDN for multiple platforms including Facebook, Twitter, Instagram and LinkedIn using a variety of different tools such as Adobe Photoshop and Illustrator and Canva.

• Schedule social media posts using Falcon scheduling software.

• Develop strong relationships with partner organisations who can help amplify the reach of AKF’s digital content.

• Create presentations using current style guidelines.

• Update existing and design new marketing materials.

• Design other products as needed.

Qualifications

• Events and/or communications qualifications desired.

Skills & Experience

• Experience in managing in-person and online (Zoom) events.

• Advanced skills in event registration tools (e.g. Eventbrite), Mailchimp and CRM tools

• Experience of developing high quality communications materials and knowledge of latest communication platforms, tools, trends and developments.

• Intermediate-advanced Powerpoint skills.

• Experience in Adobe Creative Suite desired.

• Knowledge of the international development sector desired.

• Strong writing skills desired.

• Highly organised with strong logistical skills and proven consistent attention to detail.

• Capable of multi-tasking with excellent attention to detail.

• Ability to problem solve.

Attributes & Interests

• Friendly and professional manner.

• Ability to work flexibly in terms of working hours in order to support and accommodate events.

• Respectful of diversity other people’s cultures, values, autonomy, and faiths.

• Emotional intelligence.

• Likes getting things done to deadlines and to a high professional standard.

• Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers and beneficiaries of the organisation

The opportunity

We are currently recruiting for 2 Product Delivery & Marketing Executive's to join our Product Delivery team.

As our  Product Delivery & Marketing Executive you’ll be inspiring individuals and communities to fundraise for the British Heart Foundation's (BHF) as part of their strategy to beat heartbreak forever. 

About the role
 
You’ll support the planning, delivery and continuous improvement of fundraising products (eg. virtual products or physical events) to ensure maximum quality, consistency of delivery and optimum ROI. 
 
In this role you will have the opportunity to grow and develop your marketing skills, work with a huge variety of stakeholders, and be a part of end to end product management. You will work with the Product Managers to deliver insight led plans, and excellent supporter-centric journeys to ensure that our fundraisers have the best experience possible. 

As a key member of our Product Delivery team, being directed by the BHF fundraising strategy, you will join us and the constant drive for growth in product profitability in order to fund even more of our life saving research, 

About you 
 
With knowledge and understanding of marketing principles, especially digital, you’ll have previous experience in supporting the delivery of integrated marketing campaigns, as well as experience working on income generation projects from start to finish within the charity or relevant business sectors.  
 
You’ll be an exceptional writer with experience producing copy that tell compelling stories and targeted content across media channels including print digital advertising, email and social media. 

Well organised and highly efficient, you'll be able to work on multiple projects and prioritise to ensure work is delivered within time and budget. 
 
A self-starter you’ll be motivated and driven to use insight and analysis to grow our opportunities. You’ll have demonstrable experience using content management systems, SEO and other customer databases (OneCRM) and be highly competent using MS Office packages. 
 
You’ll have excellent communication and interpersonal skills, able to build effective working relationships and present to both internally and externally stakeholders.  
 
We are looking for someone who is creative and able use their own initiative to help deliver and grow our products and propositions portfolio. 

Please note that both these roles are Fixed Term Contracts for 9 months and 18 months 

About us

When people affected by heart and circulatory diseases are in need, they turn to us. With our research we give people hope. With our expert advice and training, we give people knowledge and support. And with our campaigning we help build a healthier world for everyone.
Interview process 

The interview process will be held over MS Teams.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

ActionAid UK (AAUK) have a fantastic opportunity for an experienced Facilities Officer to be based in our London Office on a part-time basis.

ActionAid is an international charity that works with women and girls living in poverty. Our dedicated local staff are ending violence against women and girls and helping change lives, for good. We won’t stop until women and girls are out of danger, out of poverty and on track to create the future they want.

You will report to the Facilities and Security Manager, working within a team who manage the maintenance of the office and associated compliance. The team are also responsible for ensuring a safe environment for all staff and customers.

As Facilities Officer, you will be responsible for the effective and efficient provision of a range of essential business systems; you will ensure that the correct systems are in place and that they are followed correctly. These systems include those relating to the mail, courier services, stationery and office supplies and consumables.

A key and essential part of the team’s work is to ensure that every product and service sourced provides the best value for money.

You will be required to manage good working relationships with FM supplier contracts, gathering and analysing information to help reduce costs and get the best value for money.

Working alongside colleagues, you will ensure a professional, courteous, and welcoming initial point of contact for all visitors to the office.

It is essential that all applicants have proven experience in the delivery of a professional FM service within a similar environment.

Applicants must also be able to demonstrate a commitment to customer service and that they have the ability to foster a customer service ethos amongst colleagues.

To succeed in this role, you must have experience of working at the Front of House, including working on a switchboard, along with experience of the day-to-day management of supplier relationships and of placing orders and managing associated financial processes.

If this sounds like a role you could thrive in, we are keen to receive your application.

Please note that this a part time role for 21 hours per week, which will need to be worked on Mondays, Tuesdays and Wednesdays.

Interviews will be held remotely on the 26th, 29th and 30th of April 2021.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.