Digital fundraising support officer jobs in birmingham

Charity Support Officer 

Location: Remote, with regular meetings in London, applicants must be based in or around London 

Salary: £27,700 - £29,000 per year 

Contract: Full-time with opportunities to work flexibly over 4 days 

Reporting to: CEO 

About AWN 

All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable. 
 
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape. 
 
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.” 

Role Overview: Knowledge in grant-funding, capacity building, organisational support

We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, supporting them to strengthen their organisations and improve their chances of securing grant funding by offering practical guidance, signposting, and building trusted relationships that help them grow in confidence and resilience. The role includes helping organisations strengthen governance and compliance, sharing information on grant-funding opportunities, and supporting them to identify challenges and develop practical solutions.
 
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more. 
 
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact. 

Key Responsibilities:

• Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities. 

• Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans. 

• Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc). 

• Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed. 

• Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of UK grassroots organisations. 

• Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions. 

• Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors. 

• Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work. 

• Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development. 

• Support AWN’s communications by contributing updates for the website and social media. 

What We’re Looking For 

We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve. 
 
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact. 

Essential Criteria 

• 3+ years’ experience within the UK charity sector (domestic, not solely international). 

• Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape. 

• Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations. 

• Experience supporting or advising charities, community groups, or local networks to build capacity and resilience. 

• Ability to work collaboratively with organisations, offering constructive and practical guidance. 

• Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders. 

• Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities. 

• Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.  

• Comfortable working autonomously and as part of a small team, with minimal supervision. 

• Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools. 

• Experience in one or more of the following areas: 
  - Community engagement and outreach 
  - Event or project coordination (online and in-person) 
  - Delivering presentations, workshops, or training sessions 
  - Monitoring, evaluation, and learning activities 

Recruitment Process 

Interviews will take place early October 2025. 

The process will include two stages: one online and one in-person (to be held in the City of London). 

Exact dates will be confirmed before the application deadline. 

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

Step into a transformative journey with Working Options

We're on a mission to empower young people aged 14-19 across England and Wales, and you can help make a real difference.

Following our successful Wales pilot supporting 15,000 young people since launching in 2024, we're scaling regionally. In 2025 we're focusing on Bedfordshire, and that is where we need you, while also responding to needs across England and Wales, aiming to reach 90,000+ young people in-person and 2.5 million+ online across both nations.

As a Project Coordinator you'll connect volunteers with schools and foster impactful relationships within our dynamic, entrepreneurial environment. We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people.

Working from home with occasional team meet-ups, events, and school visits, you'll join a dedicated team that values high expectations and individual contributions to help young people achieve positive outcomes.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say: "My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions, via the applicant pack linked below.

Person specification

We are looking for someone who:

• Has a genuine interest in our work and in the greater Bedfordshire area and/or South of England in easy reach of Bedfordshire.
• Is fully committed to equality, diversity, and inclusion. 
• Is self-motivated.
• Has excellent attention to detail. 
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing. 
• Has a flair for developing great relationships, particularly with schools and colleges. 
• Is proactive and tenacious, able to seek out new opportunities and remain resilient. 
• Is creative and likes coming up with new ideas. 
• Is ambitious for themselves and for the charity. 
• Has high computer literacy.

While we don't specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across England and Wales face today.

If you like the sound of this environment, we would love to hear from you.

Good luck with your application!

We are seeking a motivated, organised, and people-focused Operations and Facilities Manager. This role is central to ensuring our services and spaces operate smoothly and in line with our values.

The Operations and Facilities Manager will lead on health and safety, HR processes, service contracts and compliance. They will manage key staff, ensure strong safeguarding practices, and maintain the effective running of our facilities, systems, and procedures. The postholder will also work closely with the Chief Officer to translate our strategic priorities into well-managed action on the ground.

This is a hands-on role for someone who enjoys bringing structure and leadership to a small, passionate team in a community setting.