Digital information insight analyst jobs

CRM Process Change Analyst - Fixed Term Contract

Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week)
Salary: £35,776 - £41,600 per annum plus benefits 
Location: Shilton Road, Burford OX18 4PF (Hybrid)
Closing date: Sunday 22nd February 2026
Interview date: W/C 2nd March 2026
 

We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change!

More about the role

 Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future.

The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction.  

As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the “to-be” specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded.

The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals.

You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery.

About you

You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. 

Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. 

Essential knowledge, skills and experience:

• Demonstrable experience as a business or change analyst
• Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
• Functional knowledge of Microsoft Dynamics CRM
• Ability to communicate, coach and negotiate with stakeholders at various levels

How to apply  

Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

Are you passionate about using data to drive meaningful change? Do you thrive on accuracy, insight, and collaboration? Do you have Generalist HR experience?

Join our People Experience team and help our organisation make informed decisions using high quality, impactful data.

​

As the People Data & Insights Analyst, you will champion data accuracy, reliability, and insight across the People Experience (HR) team and wider organisation. You’ll lead the production, distribution, and analysis of high-quality People Management Information (MI), ensuring compliance with data protection laws and enabling data-driven decision-making. You’ll also provide generalist HR support when needed.

​

Contract terms:

​

• £34,000 - £37,000 per annum with Benefits

• Permanent

• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.

• Linked to our Ewell (Surrey) office

• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

​

​What you'll do:

​

Data & Insights

• Produce and analyse people data reports

• Maintain and improve reporting tools and MI

• Use people data to support forecasting and strategic planning

• Enable data self-service for managers

• Work collaboratively to optimise systems with providers and stakeholders

• Lead system procurement and implementation

• Ensure data accuracy, integrity, and compliance

• Drive system improvements and efficiencies

​

Generalist HR (People Experience) Support

• Provide generalist HR support (e.g. covering annual leave, supporting Employee Relations casework)

​

What you’ll bring:

• Knowledge and experience of People Information systems
• Experience of working with people/HRIS data
• Proven experience in manipulating people data to inform decision making
• Ability to identify trends and patterns in people data
• Strong stakeholder communication skills
• Advanced Excel and Powerpoint skills
• Experience with SQL, Power BI, People HR (desirable)
• Knowledge of current employment legislation

​

For full Job Description and Person Specification click here

​

Why Samaritans?

​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

​

If this sounds like the opportunity for you, please apply. You will be asked to answer two application questions and to upload your CV and a short cover letter. 

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

​

Applications close: ​5pm on Friday 27th February 2026

​

Interviews: Weeks commencing 9th and 16th March 2026. Please note the interviews will be in person at our office in Ewell (Surrey). The interview will consist of a data presentation exercise and competency based questions.

Cyber Security Analyst
Reference: JAN20262631
Location: Flexible in England – With Travel
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £51,549.00 - £55,035.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave

We’re seeking a pragmatic, hands-on Cyber Security Analyst to help mature our security function.

This role will work closely with our outsourced SOC provider and internal teams to triage and investigate security events, support supplier security assurance, provide risk-based advice across the organisation, and drive automation of security processes and tooling. This is a hands-on role suited to someone who enjoys problem-solving, working across teams, and improving how security is delivered in a complex, mission-driven organisation.

Key Areas of Responsibility:

Security Monitoring & Incident Support

• Act as the internal focal point with the outsourced SOC provider - ensuring effective communication, follow-up, and escalation of alerts.
• Triage, investigate, and support resolution of security events and incidents.
• Contribute to lessons learned and improvements following incidents.
• Lead the instantiation of the Cyber Security Incident Response Team (CSIRT) and associated processes and playbooks

Supplier & Third-Party Security

• Assess cyber security risk for key suppliers and partners.
• Review supplier security documentation, raise concerns, and help negotiate security requirements.

Risk & Advice

• Provide pragmatic, risk-based security guidance to internal teams and respond to ad-hoc queries.
• Help develop and maintain security standards and processes that reflect organisational risk tolerances.
• Advise system owners and project managers on pen testing approach and scope
• Run simulated phishing campaigns and produce security awareness communications

Automation & Process Improvement

• Identify and implement opportunities to automate security detection, response, reporting, and remediation workflows.
• Work with the SOC and internal technical teams to refine alert logic, improve data quality, and reduce manual effort.
• Help optimise security tools (e.g., SIEM, EDR, ticketing, dashboards).

General

• Develop and produce regular Security reports for senior management.
• Monitor and respond to queries in group mailbox

Essential skills, knowledge, & experience:

• 5 years’ experience in a cyber security, IT security, or technology risk role
• Practical, demonstrable experience of working with a SOC (internal or outsourced) and investigating cyber security incidents using best practice methodologies and tools
• Good understanding of cyber risk concepts, controls, and technical security tools.
• Strong communication skills with both technical and non-technical stakeholders and experience producing communications materials and reports
• Relevant security certifications/qualifications (e.g. CISSP, SSCP, GCIA, CEH, CompTIA)
• Knowledge of UK best practice frameworks (e.g., NCSC guidance, PCI DSS, ISO 27001, Cyber Essentials).
• Scripting or practical automation experience.
• Experience assessing third-party/supplier security risk.
• Demonstrated passion for and experience in improving security processes and utilising automation to achieve this
• Experience with threat hunting and horizon scanning
• Strong technical security knowledge of networking technologies, IDAM, EDR/XDR
• Experience supporting security and compliance audit activities

Personal Attributes

• Pragmatic and solutions-focused, with an ability to balance risk and usability
• Curious and motivated to improve and automate how security operates
• Comfortable working in a developing security function where processes are evolving
• Collaborative and supportive, with a strong sense of ownership
• Aligned with the values and mission of the RSPB

What Success Looks Like

• Efficient, risk-focused handling of alerts & incidents alongside the SOC partner.
• Clear, up-to-date internal security standards and processes.
• Reduced manual effort through practical automation improvements.
• Strong supplier security assurance controls supporting risk-based decision-making.

Additional Information

• This role will be home-based with occasional travel to RSPB head office or other UK locations (generally one/two days per month).
• This is a permanent, full-time role for 37.5 hours per week.

Closing date: 23:59, Sunday 22nd February 2026
We are looking to conduct first interviews for this position on Thursday, February the 26th and Monday, March the 2nd.

N.B. If you are interested in applying for this role we recommend doing so asap as we reserve the right to close this advert early should the demand be especially high.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

To apply for this role, you will be asked to provide some personal information along with a copy of your CV and a cover letter which details how your skills and experience met those detailed above.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

Blood Cancer UK is looking for a Direct Marketing Manager to deliver innovative, insight-led direct marketing campaigns that grow supporter engagement and maximize income. This is an exciting opportunity to join a collaborative, high-performing team and help shape digital fundraising products and campaigns that make a real difference to people affected by blood cancer.

Based in London with hybrid working options (2–4 days per month in the office may increase dependent on business needs) this role offers hands-on campaign delivery, opportunities to develop new fundraising products, and the chance to contribute to strategic digital acquisition. If you enjoy using data to drive decisions, experimenting with new approaches, and delivering campaigns that really engage supporters, we’d love to hear from you.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters. 

Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

Head of Data and Analytics

Join the IPS Grow team at a pivotal moment as it transitions from its existing reporting tool to a unified Salesforce-based information system. This is a rare opportunity for an experienced data leader who is energised by transformation, innovation and organisational change.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Head of Data and Analytics IPS Grow

Location: Hybrid/UK

Hours: Full time

Salary: £75,000 per annum

Contract: Permanent

Closing Date: Mon 23rd February 2026, 9am

First round interviews (virtual): Weds 4th March 2026

Second round interviews (in person):  Mon 16th March 2026

The Role

Join an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems.

As the Head of Data and Analytics, you will shape the future of the national data and digital ecosystem driving a step-change in how programme captures, interprets and uses insight to strengthen employment outcomes across England. You will lead the team through significant technical and cultural change, fostering new ways of working, building capability, and enabling colleagues at every level to confidently apply data in decision-making.

Key responsibilities include:

• Strategic oversight of IPS Grow data analysis and business intelligence functions and, in collaboration with expert Digital colleagues, IPS Grow digital tools
• Strategic leadership of IPS Grow information systems
• IPS Grow Lead for information governance and data protection
• Budget management and other senior team responsibilities

This role goes far beyond business-as-usual.

About You

We are seeking someone who thrives in complex environments, brings clarity and momentum to change, and is motivated by the chance to modernise systems, strengthen data governance, and build a high-performing analytics function that supports national impact.

You will have:

• Experience of designing and leading data strategy at a senior level.
• Experience of managing a national programme and/or large scale change.
• Strong stakeholder engagement and influencing skills, including communicating technical concepts to non-technical audiences.
• Proven track record in data governance and compliance (e.g., GDPR) and the associated standards and requirements when hosting and processing personal data on behalf of public sector organisations.
• Strong track record of leadership in data, insight, and analytics roles within complex or matrixed organisations.
• Expertise in the development and use of Customer Relationship Management systems, such as Salesforce
• Expertise in data analysis and business intelligence, including PowerBI, Tableau and/or similar analytics and data visualisation tools

About the Organisation

Since 2007, the organisation has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. These innovations, including the social impact bond model, have mobilised more than £500 million globally. With sister organisations in the US, Israel, the Netherlands and India the organisation has network of partners across the world.

Equality, diversity and inclusion 

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.

You may have experience in other areas such as Data, Data and Analytics, Data Manager, Data and Analytics Manager, Head of Data, Head of Data and Analytics, Analyst, Director of Data, Director of Data and Analytics.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re the UK’s specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research, provide information and support to patients and their loved ones, and raise awareness of blood cancer.

We’re looking for a Senior Brand Marketing Manager to lead and shape how Blood Cancer UK is seen and understood by audiences across the UK, on a maternity cover basis.

You’ll lead the strategy and delivery of brand marketing and major brand campaigns, working across teams and with agency partners to ensure our communications are clear, consistent and audience-led. With a strong focus on insight and performance, you’ll champion an audience-first approach, embedding segmentation and learning into decision-making across the organisation.

This is a highly collaborative role for a strategic brand marketer who combines big-picture thinking with practical delivery. The role is based in London with hybrid working, and you’ll be expected to attend the office 1–2 days per week on average, with some additional travel as required. It’s a great opportunity to use your skills to make a meaningful difference for people affected by blood cancer.

We are committed to actively promoting equality, diversity and inclusivity. In line with our strategy, we welcome applications from individuals from underrepresented groups, including minority communities and applicants with a disability, to better reflect the community we serve and broaden our perspectives.