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Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Individual Giving is a key pillar of Acorns’ fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme.
Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value.
This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns.
Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall).
As Individual Giving Manager, you will:
- Deliver multi-channel retention campaigns including appeals, newsletters, telemarketing, email and regular giving activity
- Support a team income target of c.£1.5m by maximising supporter retention and increasing lifetime value
- Develop and grow the mid-value programme for donors giving between £200 and £5,000 annually
- Create tailored supporter journeys, stewardship plans and small-scale events that bring supporters closer to Acorns’ work
- Develop engaging fundraising concepts and write compelling copy across print and digital channels
- Work closely with colleagues across Data, Marcomms and Fundraising to deliver excellent supporter experiences
- Identify opportunities to test new approaches, challenge existing activity and drive continuous improvement
Essential skills and experience:
- Campaign delivery experience within individual giving, direct marketing or supporter engagement
- Experience using data and insight to improve campaign performance and supporter retention
- Copywriting skills and the confidence to develop fundraising concepts
- Experience managing budgets, forecasts and campaign reporting
- A curious, analytical and test-and-learn mindset
- A proactive, solutions-focused approach and the confidence to work independently
- Experience working across a range of fundraising or marketing channels
Desirable, but not essential:
- Experience working across more than one organisation
- Experience delivering supporter retention programmes
- Confidence working independently and taking ownership of campaign delivery
This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available.
Benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme
- 5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Registered Charity 
101 - 500
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is now at interview stage. While we will review all applications, the process is progressing quickly and it may be too late to be considered for this particular position. That said, we would still encourage you to apply as the role is still vacant and we may have other suitable positions available.
Role Overview
The Talent Set are delighted to partner with a well-known health charity on a fantastic Interim Director of Marketing, Communications and Digital role. This 9 month Executive leadership position will shape how the organisation tells its story, protects its reputation, and builds momentum around social change.
Key Responsibilities
- Lead strategic marketing, communications, and digital direction, translating it into clear priorities and practical plans.
- Create a more compelling, audience-focused narrative that balances empathy with the challenging conversations needed for real change.
- Modernise communications and marketing ways of working to be more agile, prioritised, and responsive to issues and opportunities.
- Strengthen external presence to support funding, sustainability, and broader engagement beyond “inside the cause” audiences.
- Support effective crisis and reputational communications readiness and ensure timely, consistent messaging.
- Work collaboratively with senior stakeholders and trustees, providing clear guidance and decision-ready recommendations.
- Oversee storytelling and campaign effectiveness (including ROI where relevant), ensuring impact is measurable and credible.
- Help shape the approach to future structure by advising options for the permanent leadership/operating model.
Person Specification
- Proven Executive-level experience setting marcomms strategy across marketing, communications, and digital.
- Strong judgement in reputation management, including building plans for sensitive or high-pressure moments.
- Ability to turn complex strategy into a simple, compelling argument for multiple audiences and channels.
- Demonstrated agility: reshaping working practices, removing barriers to delivery, and improving prioritisation.
- Results-focused mindset with experience linking campaigns to outcomes such as fundraising performance and engagement.
- Confident stakeholder leadership with the ability to advise Chief Executive and influence trustees.
- Resilient, practical approach to change in a pressured environment, including handling pushback constructively.
- Digital fluency and comfort setting expectations and improving capability through training and process.
What’s on Offer
Day rate: £350-£450 per day PAYE + holiday pay, inside IR35. This role will require at least 1 day a week in their London office.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Next step
If this sounds like an opportunity to deliver meaningful change through smarter marketing and communications, submit a tailored CV and apply without delay.
