Digital product owner jobs in Liverpool
How's your job search on our site?
We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.
You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.
This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.
This position is based remotely, however you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.
Key working relationships
-
Head of Digital (strategic lead)
-
CRM Manager
-
Project delivery leads (website, GoDonate, Gifted, Clue)
-
Fundraising & Communications leads
-
Data & IT teams
-
Data Protection Officer
-
External suppliers and agencies
Key tasks and responsibilities
Programme Planning & Governance
-
Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.
-
Run programme-level governance including reporting cycles, decision logs and RAID management.
-
Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.
Cross‑Team Coordination
-
Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.
-
Facilitate cross‑functional workshops, planning sessions and retrospectives.
-
Ensure teams understand how their work fits into the wider programme and where dependencies sit.
Delivery Assurance
-
Track progress across major digital projects, including:
-
CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.
-
Clue database development and governance
-
Data governance and platform consolidation
-
Identify risks early and drive mitigation plans.
-
Ensure suppliers deliver to agreed scope, budget and timelines.
Reporting & Insight
-
Produce clear, consistent reporting for Directors and Trustees.
-
Translate technical updates into accessible, decision‑ready summaries.
-
Maintain a single source of truth for programme status and documentation.
Standards & Ways of Working
-
Embed consistent processes for planning, change control, documentation and handover.
-
Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).
-
Ensure teams follow agreed processes for testing, sign‑off and release.
About you
Experience
-
Proven track record in managing multi‑workstream digital or technology programmes
-
Strong governance, planning and RAID management
-
Excellent stakeholder management across technical and non‑technical teams
-
Working knowledge of CRM, CMS, data and digital platforms
-
Expertise in managing external suppliers
-
Experience working within digital transformation environments
Skills and Personal Attributes
-
Collaborative and relationship‑driven
-
Calm under pressure
-
Able to influence without authority
-
Highly organised and structured
-
Strong communicator
Apply today
Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.
Closing date: Sunday 14th June 2026
Registered Charity
101 - 500
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations.
Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation.
This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required.
About you
You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine.
About us
Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Pension scheme
-
Flexible working, with occasional travel
Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on. As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.
As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.
You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.
Key Responsibilities
- Take ownership of and lead the day-to-day delivery of online peer support services
- Act as primary administrator and product owner of the community platform
- Manage moderation, safeguarding concerns and complex risk escalation
- Ensure compliance with GDPR, Online Safety Act and organisational standards
- Analyse community data to inform service development and reporting
- Grow reach and improve accessibility
- Manage external suppliers supporting the platform
- Lead, recruit and support online community volunteers
- Maintain service continuity plans and respond to incidents
About You
Essential:
- Experience managing online community platforms and tools
- Strong knowledge of GDPR and Online Safety Act requirements
- Experience handling complaints and crisis situations, including content moderation, escalation protocols
- Ability to analyse community metrics and report on impact
- Confident communicator, able to represent community voices
- Experience managing or supporting volunteers, including remote management
Desirable:
- Understanding of person-centred and accessible digital support
- Experience developing or improving online services
- Experience working with external partners or agencies
- Background in a charity or peer support environment
Hybrid working expectations: This role is home-based with occasional travel to our Northampton office
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
Registered Charity
101 - 500
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.