Digital transformation manager jobs in Liverpool

Department: Data, Digital & Technology 

Contract type:  Permanent 

Salary Level:  Circa £36,300 per annum

Location:Home Based (UK wide travel as required) 

Reports To:  Senior Project Manager 

About this role: 

The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way. 

The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs. 

What we are looking for: 

We are looking for someone who is organised, proactive, digitally confident, and able to balance routine support activity with coordination across multiple systems and stakeholders. You will need to be comfortable handling queries, assessing issues, working with suppliers, and keeping accurate records, while also contributing to continuous improvement across our digital services. 

The successful candidate will be expected to quickly build strong working knowledge of NFCC’s digital platforms and use this to support users, coordinate activity, and help improve the effectiveness of our systems and services.

What You’ll Bring: 

• Experience supporting digital platforms such as websites, content management systems, CRMs, or community platforms (WordPress highly desirable).
• Experience working in a digital, product, platform, or business support role within a technology, digital delivery, or systems-based environment. 
• Strong day-to-day support skills for digital platforms, including responding to queries, triaging issues, coordinating actions, and maintaining high standards of user support. 
• Experience working with internal teams and external technical suppliers to progress issues and resolve defects or enhancement requests. 
• Ability to assess issues, use sound judgement, and decide when matters can be resolved directly or escalated appropriately. 
• Ability to translate user needs or problems into clear, concise tickets, briefs, or actions for technical teams. 
• Confidence supporting or leading workshops where required to gather information, clarify issues, and help progress support or improvement activity. 
• Excellent organisational skills, with the ability to manage competing priorities, handle reactive tasks, and maintain accurate support logs or trackers. 
• Strong written and verbal communication skills, with confidence engaging both technical and non-technical audiences. 
• Good digital confidence and the ability to quickly learn systems, processes, and user journeys. 
• Experience using ticketing or workflow tools, such as Monday . com, Microsoft Planner, or similar platforms. 
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams).
• Familiarity with Agile or sprint-based working environments. 
• Experience of producing basic platform or website reporting, including use of tools such as Google Analytics, would be an advantage.

​How to apply: 

Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position. 

Closing Date:  30th April 2026

Interviews:Week commencing 11th May 2026 (via Microsoft Teams)

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Job Title:
Head of Retail

Reporting To:
Director of Operations & People

Salary:
£50,000 per annum (pro rata)

Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered

Duration:
Fixed Term – 6 months

Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool

Job Purpose

The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.

Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.

The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.

This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.

Main Duties / Tasks

Strategic Review and Development

• Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes

• Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement

• Benchmark retail performance against charity sector best practice and comparable retail operations

• Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth

Retail Performance and Commercial Insight

• Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio

• Identify opportunities to improve profitability, operational efficiency and customer experience

• Review pricing, merchandising, stock management and donation processes to optimise retail income

• Provide clear insights and reporting to inform strategic decision-making by the senior leadership team

Operational Improvement

• Review existing retail processes, structures and ways of working to identify improvements

• Introduce practical operational improvements during the contract period where appropriate

• Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards

Future Growth Opportunities

• Identify opportunities for growth, innovation or diversification, including new retail formats or channels

• Assess opportunities to strengthen community engagement and donation generation

• Support development of a longer-term retail strategy aligned to wider income generation ambitions

Leadership and Collaboration

• Provide leadership and support to the retail team, fostering a positive and collaborative culture

• Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy

• Build strong relationships with volunteers, supporters and key stakeholders

Reporting and Strategic Recommendations

• Provide regular updates to senior leadership on findings, opportunities and progress

• Deliver a final strategic report with key findings, recommendations and a clear action plan

Other Duties

• Act as an ambassador for Alder Hey Children’s Charity in line with organisational values

• Contribute positively as part of the wider team, including supporting fundraising events where required

• Undertake any other reasonable duties as requested by your line manager

Person Specification

Qualifications, Knowledge and Experience

Essential:

• Significant experience in retail leadership, ideally within a multi-site or charity retail environment

• Proven experience delivering retail strategies that drive income growth

• Experience managing budgets and financial performance

• Experience leading and developing teams, including volunteers

• Strong understanding of retail operations (stock, merchandising, customer experience)

• Experience analysing performance data to inform decision-making

• Experience working within charity retail

Desirable:

• Experience reviewing or transforming retail operations

• Experience developing ecommerce or digital retail channels

Skills and Attributes

Essential:

• Commitment to equality, diversity and collaborative working

• Excellent communication skills (written and verbal)

• Strong relationship-building skills

• Ability to analyse data and inform strategic decisions

• Self-motivated with a positive attitude in a fast-paced environment

• Strong organisational skills with ability to adapt to changing priorities

• Ability to work both independently and as part of a team

• Understanding of confidentiality and data protection requirements

• Strong IT skills, including Microsoft packages

Additional Requirements

Essential:

• Strong interest in working for a children’s health charity

• Commitment to the values of Alder Hey Children’s Charity

• Willingness to support wider charity activities

Desirable:

• Willingness to occasionally work outside normal office hours

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.

Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.

Passion
We are passionate about what we do and why we do it. We inspire others and grow together.

Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.

Additional Information

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.

We are committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Head of Payroll & Systems - Location

Remote working (home-based with occasional travel to Bristol)

Head of Payroll & Systems – About the Role

Join Hft at a pivotal moment as we move to our transformation phase. We’re looking for a senior leader to bring together payroll, systems, data and administration into a connected, high-performing service driving efficiency, insight, and better outcomes for colleagues and the people we support.

Head of Payroll and Systems - Benefits

• £65,000 per annum
• The People's Pension  3% employer / 5% employee contribution
• Life assurance 3x salary from day one
• 25 days holiday plus 8 bank holidays
• Free independent mortgage advice
• TELUS Health EAP
• Aviva DigiCare+ digital GP, annual health check and nutritional consultations
• Medicash health cash plan covering optical, dental and more
• Up to 25% off at 3,500+ gyms via My Gym
• Specsavers eyecare vouchers for screen users
• Blue Light Card eligible 

Head of Payroll and Systems  - Your Responsibilities

• Lead teams across Payroll, Systems, Data and Administration
• Oversee complex payroll operations (accuracy, compliance, improvement)
• Integrate and optimise HR systems (HRIS, ATS, LMS)
• Develop people data, reporting and insights
• Partner with senior stakeholders to support organisational decision-making

About You

• Proven experience leading multi-functional teams
• Strong background in payroll and HR systems
• Data-driven with the ability to generate meaningful insights
• Experienced in change and transformation
• Collaborative, resilient and stakeholder-focused

 Why Join Hft?

At Hft, we support learning disabled adults to live the best life possible.

We are:

• Purpose-led organisation with real impact
• Supportive, collaborative culture
• Opportunity to shape and improve, not maintain
• Flexible, home-based working

Apply today to be part of a leadership team driving meaningful change across the communities we serve.

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.