Customer Communications & Marketing Specialist
Location: Birmingham, Bath Row, B15 1LZ
Salary: £31,000 to £35,000 per annum, dependent on experience
Hours: 35 hours per week
Contract Type: Full Time, Permanent
The Role
What to expect? As our Customer Communications & Marketing Specialist, you’ll join us at a really exciting time as we further seek to secure our position as a market leading organisation, providing products and services that significantly impact the quality of our customers' lives.
We’re looking for someone to take a proactive approach to our customer communications and help redefine our priorities - ensuring current and potential customers receive high quality communications and marketing content. Reporting to our Head of Customer Communications & Marketing, you’ll manage our key customer communication channels and take ownership for producing high-quality, engaging content. You’ll support the team to embed our corporate tone of voice and act as a brand ambassador across key projects and services.
You’ll be responsible for delivering a ‘new-look’ brand for one of our key services and maximising their marketing and sales potential. Your day to day role will also involve using your expertise to support our business to realise the impact of each customer communication, across all platforms.
Our ideal candidate? You’ll come equipped with experience of successfully delivering customer communications and product marketing, understanding the audience and positioning the messages to deliver. Key to your success will be your proven ability to advise and influence a range of stakeholders and turning a brief into effective communication and marketing campaigns that utilise the full range of channels available. You’ll bring creativity, be willing to take a fresh approach and have an awareness of current trends.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Applications close at midnight on Sunday 27th September 2020. Please be aware that we may close applications earlier, should the need arise.
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete the application process.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Countless talented young people across the country are unemployed, under-employed or looking for a better career. Meanwhile, the NHS (one of the largest employers in Europe) is currently in a staffing crisis with thousands of vacancies across hundreds of roles. See some potential to do some brilliant work? Us too! Could you lead our programmes to get 10,000 young people into health and care careers over the next 3 years?
You might be the right person for our National Senior Head of Operations role that focuses on leading the infrastructure developments to support the National Health and Social Care team.
You’ll be to be someone who…
- Wants to see things change. You’ll need to believe in your heart that all young people have limitless potential
- Is comfortable being uncomfortable. We’re a place where innovation is rife so change and uncertainty is inevitable
- Loves being around people. Capable of leading people to achieve amazing things; not being scared to ask people to dig-deep or to make difficult decisions
You should know…
- We think big. We want to have impact across the whole country.
- We’re positive, proactive, solutions-focused people. We take a strengths-based approach to everything we do, believing anything is possible
- We’re super digital and data driven… or trying to be! If you hate tech or numbers, you might not love us. We work at pace, continually looking at our performance and seeing how we can improve.
In a nutshell, you’ll be responsible for…
- Ultimately, getting 10,000 young people into health & care careers over the next 3 years
- Developing excellent partnerships and overseeing the delivery of national and/or local contracts
- Managing large teams spread across England
- ….and lots of other things detailed in the Job Description!
Youth charity The Prince’s Trust helps disadvantaged young people to get their lives on track. It supports 11 to 30 year-olds who are une... Read more
The client requests no contact from agencies or media sales.
Head of Portfolio Management
Location: Birmingham, Bath Row, B15 1LZ
Salary: Competitive
Hours: 35 hours per week
Contract Type: Permanent, Full Time
The Role
What to expect? As our Head of Portfolio Management, you’ll have a demanding yet highly rewarding role, taking full ownership for ensuring that our ever-growing portfolio of 33,000+ homes is financially sustainable and remains desirable to current and potential customers.
Leading your team, you’ll be the driving force behind the delivery of a strategic options appraisal to prioritise asset investment and divestment, in-line with our corporate objectives, with influence over a sizeable budget. You’ll collaborate closely with and draw data from a range of internal teams; developing an in-depth understanding of the needs of customers and the make-up, condition and financial performance of our housing portfolio. Importantly, through the delivery of data informed plans and regular reports to our senior leadership, you’ll provide assurance that decisions regarding our portfolio are geared towards providing maximum value for our customers and return on investment for our organisation.
Working within a data-driven organisation, to inform our asset investment approach, you’ll also lead the delivery of an effective stock condition survey programme to collect and maintain good quality, consistent stock condition data for 100% of our portfolio.
Our deal candidate?
You’ll hold a suitable Building Construction qualification (e.g. MCIOB, MRICS) and / or have significant experience of developing and delivering data-driven asset investment strategies in a property based environment. You’ll be a strategic thinker with a track record of formulating such strategies based upon your knowledge of the property / housing market, demands of customers and financial viability of housing stock – both now and in the future. Strong people skills are a must and you’ll demonstrate not only the ability to lead a team, but also to work collaboratively with and influence a range of internal and external stakeholders. Importantly, you’ll also have a high degree of personal drive which matches our ambitious corporate strategy, with the capability to deliver results to tight timeframes and under pressure.
Who are Midland Heart?
We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Applications close at midnight on Thursday 1st October 2020.
Please be advised that we may close applications earlier, should the need arise.
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the Candidate Information (role profile) and complete the application process.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Please read the role profile in full on our website, before you apply.
Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted we will assume the candidate is our own.
No agencies please.
The Disability Resource Centre (DRC) is a leading disability organisation operating in Birmingham, Solihull and the wider West Midlands.
Our mission is ‘to build a sustainable business to empower disabled people to take control of their own lives and to actively seek out opportunities to achieve their full potential as individuals in mainstream society’. This is at the heart of everything we do.
We are seeking a highly motivated and experienced individual to lead and manage our day to day operations including the effective delivery of all programmes and services and the running of the Information, Health and Wellbeing Centre in Birmingham.
Candidates should be educated to degree level or equivalent; have experience of working at a senior management level leading direct service delivery comprising a complex array of programmes; and have a proven track record in effective contract management, quality and continuous improvement, performance management together with financial, legal and contractual compliance. Knowledge of the health, social care and/or employment and skills markets would be advantageous.
For further information, please download the relevant job details pack or visit DRC’s website via the apply button.
Closing date for applications: 5.00pm on Friday 6th November 2020.
Interviews will be held on: Monday 16 November November 2020.