The opportunity

Are you driven by data? Can you create value through analytics and help deliver efficiencies for one of the world's leading online charity retailers?

If so, you could be the Online Reporting & Systems Administrator we are looking for!

About the role

We have an exciting opportunity to join the BHF Retail Directorate in our growing online retail team. The Online Retail department is an integral commercial arm for the British Heart Foundation (BHF), helping to deliver and grow our income retail strategy, plus the wider organisational strategy of supporting research and innovation, to help people affected by heart and circulatory disease, and drive income growth across our commercial and online retail offerings.

As the Online Reporting & Systems Administrator you will play a key part in supporting both the Head of Online Retail and the Retail Systems & Reporting Manager with the development and analysis of key data to ensure better decision making across all areas of this rapidly growing department.

You will work alongside the wider online retail teams to identify gaps and develop your own ideas and solutions to deliver key reports and analysis to ensure the business needs are met, as well as, supporting the development and improvements to our reporting suite as we connect new systems.

As an integral part of the online retail team, you will work across the largest eBay charity retail in the world as well as our rapidly expanding, Magento based, online shop to develop and deliver operational reporting, carry out business analysis and support our development programme with the delivery of data analysis and business cases.

Please note this role will require you to work some weekends. This is a dual location role, with your working time split between your home and our Leeds Office. This will allow us to unlock our best work for our cause, blending the best of home and office working.

About you

Responsible for analysing, interpreting and making recommendations on a broad range of commercial information, you’ll have demonstrable experience delivering reports, analysis and insights, preferably in retail environment.

You’ll have advanced MS Excel skills with the ability to capture and interpret large data sets from multiple sources. Commercially astute, you’ll have knowledge of online data sources such a Google Analytics & Data Studio and be able to present data for central operations and the wider business to improve efficiency and support the end user.

A creative self-starter you’ll be highly analytical, and detail oriented, with excellent organisation, communication and stakeholder management skills. 

To be successful you will be able to: 

• Produce clear, concise and legible reports as required
• Adapt quickly and react to business needs
• Demonstrate proficiency in MS Excel
• Build trust and communicate effectively to people of all technical abilities
• Approach problem solving in a disciplined and precise manner
• Be a strong team player able to work within the team and across the organisation

About us

Everything we do comes back to funding life-saving research into all heart and circulatory conditions including heart failure, stroke, and vascular dementia. Every hour of research we’ve ever funded, every item we’ve ever sold, every campaign we’ve ever run, all the support we’ve ever given. The donations we receive are used to make people’s lives healthier and longer.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.

Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

What can we offer you

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

Interview process 

The interview process will be held over MS Teams. 

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early applications are encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

The Supporter Development team is passionate about developing the UK-wide reach and support of TLG. We exist because of the partnership with our incredible supporters and volunteers throughout the UK. This exciting, growing team is dedicated to further inspiring and building relationships with supporters so that together we can have a greater impact on struggling children and their families.

This role involves phoning existing and potential supporters to inspire them about the life transforming work of TLG. With excellent communication skills, the post holder will be responsible for connecting with supporters about a range of opportunities for them to engage with, and increase, their support of the charity. This team also has a strong focus on updating supporter contact information, so a keen eye for detail is necessary.

The post holder will be warm, friendly, driven, passionate, have great IT skills, be a strong communicator and must share a strong desire to see the lives of more children and families impacted by the local church throughout the UK!

We are looking for individuals who have a strong and vibrant Christian faith, and we would welcome applications from candidates from diverse backgrounds to enable TLG to better reflect the needs of the communities we are serving.

There are limited spaces available on the team and applications are reviewed at regular intervals, rather than at the closing date. To be considered for the role, please register your interest ASAP.

We are looking to appoint someone who is passionate about advocating for sex workers who are considering or ready to transition into training, volunteering or alternative employment.

Working as part of the team supporting women supporting women to access, navigate engage with services, making appropriate referrals for women who require holistic emotional and/or practical support and providing intensive 1-2-1 work as well as group work with the aim of accessing employment training or volunteering. Key to this role is building skills, addressing the stigma and discrimination faced by women and the impact this has on their confidence as well as removing any other barriers to enter the employment market. The role will also involve liaising with key agencies offering direct access employment opportunities to people who are likely to face additional barriers.

Further information

We are looking for someone who understands how trauma affects people and is able to offer a trauma – informed response, is respectful in engagement with clients, colleagues, and with partner agencies and understands the vital importance of trusting relationships. At Basis we work hard to recognise each person as individual, without judgement and tailor support based on their needs. We are looking for someone who works pragmatically and creatively to ensure women can access the services they need and want (and as they change throughout their engagement with us), who seeks out partnership opportunities to offer further support, who pro-actively and effectively advocates for the individual, challenges stigma and never gives up on someone.

We welcome applications from women with relevant lived experience, recognising the value in this as well as any transferable skills that may not be mentioned in the person specification. We are committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from Black, Asian, and other women who experience racism and trans (identifying as women) and non-binary as they are currently under-represented within our staff team. All appointments will be are made on merit, based on the criteria identified in the job description and person specification. Find out more about the team here.

Working at Basis means being part of a fun, dynamic and vibrant workforce; we also offer a benefits package including flexible working, contributory pension (4%), significant opportunities to access training, childcare vouchers, funded external supervision and an Employee Assistance package.

You will be based in Leeds (in-office work will be COVID-19 dependent) and may need to work unsocial hours. There is some free parking but parking near the office will also be reimbursed.

Basis is committed to safeguarding and promoting the welfare of children and adults at risk. This post will be subject to enhanced DBS check.

Because of the nature of the work this post is open to women only.  Sex discrimination act 1975 exemption S7 (2) (e) applies.

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.